Theres a worker there named Elosia was very friendly as soon as we stepped in through the door very dedicated and she convinced me very well I will be coming !

Manager is the best I have encountered of all the stores, very helpful and sweet character.

Its all about customer service as phone carriers are a dime a dozen. Avoid this store if you are looking for honest courteous staff. They are the worst. After 7 years of MetroPCS this location & specifically the rude manager, I switched.They deserve a negative rating.

This place has the worst customer service.They refuse to genuinely help their customers.They also refuse to give you your own personal information for example your account number .It should not matter what the customer needs it for thats information that is supposed to be given when asked and your able to identify yourself.I understand there is competition but, do not be salty your service is not working out for the customer.

I recently went to metro and I got attended by Cindy, she was nice don’t get me wrong but she wasn’t of very much help. I asked her if she could help me out with an issue on a phone that I got insurance on and she very rudely gave me the number to the insurance place instead of answering the few questions I had. As a customer advocate she should of helped me out and not just rushed me out of the store, that’s very rude. I wouldn’t recommend metro to anyone especially with advocates like her

The sales associate Maria was very helpful and knowledgeable. She assisted me with a claim issue and I was very satisfied with the results.

A problem: Two months ago, we bought a phone at the El Cajon Metro PCS by TMobile Store. Somehow they didnt properly or fully activate the phone, its account, and the billing. This resulted in the phone not working and the account being cancelled. Now that store is closed due to Covad-19.The resolution: So we went to our local Metro PCS store here in Escondido. Thanks to the store staff, Tahisa and Heloise in particular, diagnosed the issue and got the phone working, account properly configured and a credit issued for the two months of lost service.

Great service and thank you Maria for your help!

Caladie is the WOMAN! Patty is also the WOMAN!!! Pedro is the MAN! They all have the best customer service!!!

Paola was very kind, showed me alot of new things staff is very patient. love it

This store shows their hours opening at 9am on-line and on the door. I went there to pay my bill two different times this morning and they still werent open by 9:30am.

I got There a couple minutes late and the lady was still open. Ask her to hook up my phone so I can have service, her and her buddy were rude, and disrespectful. Probably one of the worst customer service Ive ever had in a metro pcs. Trying to hook up two cell phones. I Guess they rather go home rather then makeing some money. If I was a manager there, I would definitely be hiring new employees

Awesome customer service!!! totally recommend this place.

I like the phones

Excellent service from the manager Cindy helped me with my phone change, it had factory failures and she ordered a new one recommended

Very kind person the manayer Paola, she helped me in many things. recommendable

Amble persona Thank you Paola for your services. the best manager

I went here in the afternoon and bought 2 super nice phones Paola and patient thanks mija

Mrs. Follow her maniyerShe is rude and gives very poor service. They should run it