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NAPA Auto Parts - Auto Parts Pros LLC (LA-163)
2438 Auto Park Way, Escondido, CA 92029, United States
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NAPA Auto Parts - Auto Parts Pros LLC (LA-163)
Comments
Em
Review №1

Best quality auto parts, straight fit, OEMAlways get whatever I need for my vehicles here. By the way (Tim Spears)Is awesome at his job!

Bo
Review №2

Good store reasonably prices. Fast service and good customer service. The reason for only 4 stars is that they dont honor AAA of military discounts at this location.

Ro
Review №3

Quick check out, cashier was both friendly and very knowledgeable. Not busy for this time of day.

Ro
Review №4

You can anagram the letters in the name to sayParts Napa autoIts pretty hard-core I know.

Ka
Review №5

Just dont like it they be closed alot especially when I need them

Mi
Review №6

Always has the part youre looking for at a reasonable price professional staff

Sh
Review №7

I’m would giving zero stars because they have the worst customer service. Tried getting the name of the manager that was helping my husband and they refused to give us his name. My husband paid with Apple Pay and they made him drive back home (San Diego) to get his card for 59 dollars. Rude and unprofessional location. Go to autozone instead.

ja
Review №8

Very nice 👌

Ir
Review №9

Very knowledgeable, friendly and helpful!

Ti
Review №10

Great customer service

Ry
Review №11

Employee Walked out past the main deal to ask if I needed help. Went back to get a part. Great service. Thanks

Bu
Review №12

Good quality and selection.

SH
Review №13

Very helpful recommend this Napa.

Do
Review №14

Disiponted I waited 9 minutes with I was the only customer.1 guy at the counter never acknowledge me as I was standing 3 ft from him . I only wanted a simple item that was visible behind the counter but I was waiting my turn . When I did ask turned his back so I walked out . I will never bother that store again with a purchase. Not will all people I know.Good work.

Ra
Review №15

Excellent Customer Service. I was in and out quick with all the items that I needed for my project...Merry Christmas & Happy New years🎉🎉

Lu
Review №16

I already knew what I needed and where to find it...and they knew that,they were seasoned enough to know a beginner compared to a novice!👍

DA
Review №17

Slowest Napa auto parts Ive ever been to hands down.15 minutes...nobody in store...dudes chatting it up on the phone and one guy stressing asking for help at the counter.....for one customer...me.These guys get paid GOOD by the hour. No sense of urgency to help customers here.

Re
Review №18

We have always had great service from NAPA Auto Parts at our shop American Auto Clinic. Ronnie is the best and is always so helpful, courteous,and professional when delivering parts to us.

JE
Review №19

Best auto parts ever. Staff is really knowledgeable and they really go the extra mile just to make sure you get what you really need and save money. Place overall is clean and had a wide parking lot. It really helps that it is located to most auto dealers so you can go ahead and compare prices without going too far.

Ji
Review №20

High quality products and very helpful staff. They were very friendly about returns, and helpful about ordering products that were not in stock.

Em
Review №21

I came in there looking to buy some items, the staff has gone above and beyond to help me. I needed to do a few exchanges (I was a pain) but they were accommodating and patient so I could get what I needed. Friendly, awesome service! Thank you. Ill be there again for sure.

Wi
Review №22

Great selection of parts, friendly and helpful staff.

Ki
Review №23

They Have Parts I cant Get at Other Auto Parts Stores.

Ch
Review №24

Great auto parts! They tend to be more expensive, but you get what you pay for in auto parts. NAPA has a great reputation, much better than the cheapo stores.

Fl
Review №25

Always helpful and friendly.Has always worked with me to resolve any issues I encounter.

R.
Review №26

Friendly staff helped me find the correct vbelt size for my BBC chevelle

Va
Review №27

Great service

ma
Review №28

Cynthia was very helpful & knowledgeable. Soooo cool to see a chick working at an auto parts store!!Girls can change oil, too. Love that store. close to home is a +.

Th
Review №29

Good assortment, OK prices good service as long as they arent busy

Da
Review №30

I stop in here from time to time. The prices are a little higher than some other parts stores but the associates are always helpfull. It never really that busy either and I havent had to wait for them to get a part in as they have a pretty large warehouse on site.

Ke
Review №31

Too busy for number of employees at the desk. Employees rudely answered phones three times while processing my purchase, ignoring me and making me wait while they prioritized the phone.Also the antiquated dot matrix printer receipt thing is really played, I dont like waiting around for them to walk over and get me a receipt, rip off their copy, etc. Take notice corporate, a little thing called Kaizen, will go a long way towards keeping you around for the 2020s.

61
Review №32

Great selection but salespeople /clerks are next to useless. Of all the probably 20 times I’ve been in this store I’ve never once been asked if I need help and that’s even when I’m the only customer. Terrible service.

Ev
Review №33

Better than other parts stores. Dont have everything for my truck but you can get the basics

Ar
Review №34

I ordered a part for my car and I got the call that the part was in by 11:00 am the next morning. I appreciate their promptness in getting the part I needed.

Je
Review №35

They have lots of parts available. Depending who you ask, they might be very knowledgeable or they could careless... They are a bit more expensive than average.

Da
Review №36

Chris was very helpful after I had an unfortunate breakdown and an evening sleeping in a nearby gas station. A good napa indeed

dy
Review №37

Stuff is ridiculously overpriced compared to literally anyone else

Da
Review №38

They always have an answer for me and have awsome service not sure the persons name that always helps me but they are all always nice and eager to help

ry
Review №39

Great service and really friendly. Tom Hall helped me and was very knolegable and kind.

Ro
Review №40

Very professional. Know what they are doing.

ju
Review №41

Awesome store, great customer service from all associates.

Do
Review №42

When You Go to Napa they always have The Parts Friendly People Also Good Expieances

Ja
Review №43

Napa is the next best place to buy vehicle parts after the dealerships at a lower price. I should know, I was an Automotive Tech for 30 years,

Da
Review №44

They usually have the parts but take sooo long to check out and pay for stuffEvery SKU has to be entered by hand the owner wont step up and even modernize to a bar code reader.Do e to this I am more inclined to do business elsewhere even though I drive further it tends to be faster

Fr
Review №45

Slow service, little knowledge and mostly out of stock on what I need. No longer the best place for parts.

Ro
Review №46

Very knowledgeable staff, the young lady was so nice and helpful a pleasure

Ka
Review №47

They had what I needed and they were friendly.

Mi
Review №48

Good staff always willing to help you find whatever you need.

kr
Review №49

Every time I visit this location, I have an issue. I will not return, and I recommend going elsewhere. It took over 15 minutes to figure out that apparently Napa doesnt carry my light bulb (Ive bought it there before...) and to issue a refund for selling me the incorrect bulb.

ST
Review №50

Knowledgeable staff, crazy funny interactions.

Pa
Review №51

Never busy. Nice helpful employees

Fr
Review №52

Great location and great service!

ri
Review №53

Everyone was professional and courteous . 5 stars from me .😀😀😀

Ga
Review №54

Quality parts at good prices at Napa !

Iv
Review №55

Good place, good attention

RO
Review №56

Great parts great sales people....

Mo
Review №57

Had an employee call here to see if they had my part. I was told they wont even turn around to look, and I have to drive here to look myself. Part wasnt there, took 30 seconds to look but 20 mins to drive there.....thanks. Also watch out for the parking lot, its just disrespectful to ask people to park there and scrape their cars every time they back out.

Pa
Review №58

Cost too much. Several of the counter guys need retraining or replaced.

Ri
Review №59

Their sales associates are knowledgeable.

Da
Review №60

Helpful staff and good inventory

Do
Review №61

Great customer service and knowledge

In
Review №62

Didnt have what I needed

al
Review №63

Great service

Ed
Review №64

Good priced options

Ka
Review №65

Helpful service.

Ge
Review №66

Good selection of parts

Ed
Review №67

Friendly and parts for all types of cars.

Da
Review №68

Great staff

Ad
Review №69

Theyve got everything

An
Review №70

Very Friendly Workers!

Se
Review №71

Good attention the right parts and they explain to you what are the best options

Ju
Review №72

Treatment

Information
14 Photos
72 Comments
4.3 Rating
  • Address:2438 Auto Park Way, Escondido, CA 92029, United States
  • Site:https://napaonline.com/en/ca/escondido/store/26543?cid=pl_yext_jobber_AutoPartsProsLLCLa_26543
  • Phone:+1 760-740-2100
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–4PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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