I brought in my Nissan Leaf for its 15K check up. The process was to take about 3 hours and we went through the list of options for transit to my home. Andre helped me select the optimum choice. After about 3 hours, I was called and the car was ready for pickup. Again, Andre helped speed me through the checkout process.

The sales process was went very quickly, I stated my expectations and my sales rep and sales manager worked very hard to provide a deal to me that was acceptable. Unfortunately two days after purchasing the vehicle, it developed a problem with recognizing the key, and is back at the shop being assessed. The dealership did however quickly provide another truck on their lot for my use, so all in all, things are going well.

The folks at Mossy Nissan of Escondido were the Nicest most professional people I have ever delt with in my many years living in San Diego County and Riverside County. Especially Cheyenne and Anthonywho was so Great and helped me through the whole process, she is definitely a One of a Kind Top Salesperson. I will definitely recommend all my Family and Friends to go to Mossy Nissan of Escondido.Semper Fi!!!!

Had a terrific experience buying my new Kicks. Even though inventory is low nationwide, they found the car I wanted. The trade in process was also so easy. Everyone in the dealership was so positive and helpful. Cesar, JJ, and Angel deserve super high marks for their hard work. I am so grateful!

They did a great job and we’re fast in completing work

I went to Nissan for an oil change, and ended up with a badly damaged side panel and trunk. Jesus and maintenance Mgr was open with all the information and what happened, and apologetic and professionally assure me that my vehicle would be repaired like new. Jesus kept me up to date on the work daily, as well as assured that I had a temp vehicle during the repair period. The original car had a nail in the tire, and Jesus made sure I was not in the more smaller uncomfortable vehicle long. The original vehicle was fixed and available the next day. As for the repairs on my vehicle, it was repaired and road ready in a much shorter time than was promised.!!

The people were super nice and responsive. I just did the 10k maintenance service and it took less that two hours, I think it was actually less than an hour. I brought my laptop because I thought it would take longer.They also covered my seats and floors to keep things clean which was really nice! I have only come to this location to do my maintenance.

Great service.. Jose Solis is great not extras. Just what you need

The sales person Angel is friendly very helpful.

I implore anyone looking to service their vehicle to try and find any other mechanic. Although I knew going in that the cost was going to be high, it was still floored when the cost to just LOOK at the car was around $340. That was with 2 separate charges for Preliminary Diagnostics, which were done without discussing the cost before hand and that it would take 2 separate diagnostics to check the car. Was also told that there would have been a THIRD charge that they kindly waived since all they did was check under the car and observe that, yup, rear shocks look damaged.Ultimately, my main concern here is that, for the price youre looking to have to spend, I would have expected a more thorough breakdown of the labor, services, and costs involved before getting the work done.The mechanic I ultimately have to take the car in to replace the rear shock (since it was under a warranty) even expressed surprise that it was necessary to bill so much with no mechanical work done.

I bring my vehicle to Mossy Nissan Escondido frequently and have had positive experiences. The service advisors are helpful and especially Javier Perez!! He was so kind and explained everything in detail making me feel confident about my choice to have my car serviced there. I plan on requesting Javier as my service advisor in the future!

My wife and I had a great experience leasing a new 2021 Nissan Leaf SV W/tech package from Mossy Nissan. We worked with Cesar Prado from start to finish and he provided excellent service and went above and beyond to make sure we got the car we wanted. He kept in great contact with us throughout the process and made it effortless. His colleague in the finance department was also great to work with and was upbeat and cheerful. All around great experience. Thanks Cesar and the Mossy Nissan team!

I went in for an oil change. The oil change went a lot faster than I expected. The service department representative was very helpful and very friendly. I have no complaints about the service I received.

As always, the service I receive from Mossy Nissan Escondido is commendable. They check out everything and do everything necessary to keep my car running smoothly. Thank you.

The experience was the best Ive had with car service. Andre was great and keep in communication with me through out the whole process.

Somehow my online appointment did not register but when I showed up Jose was really understanding and I had to problem getting the service I needed done that same day his customer skills were outstanding! I left very happy and I will be bringing my other vehicle for service soon.-Rosa

Recall repair, then pushed over $2,000 in additional repairs. Didnt even offer a free oil change, and Ive had to replace the CVT transmission. Was satisfied with Mossy Nissan until now

INCREDIBLE TEAM. Bijon is a great, service oriented sales person with such respect and helpfulness that makes the buying process an ease. Anthony and the team went the extra mile to help get the best financing available with as little stress as possible. Amazing team, not all dealerships are like this. Id choose this location over another hands down.

The customer service is above excellent. It has been my best car buying experience, Thank You.

Very easy - I located a car online, was contacted immediately by a representative and scheduled a test drive. I confirmed that I wanted the car and the process to lease it went very smoothly.

I always call and speak specifically toMy service advisor, Jesus before I come in for my appt. We go over what needs to be done and how much things will cost. He is prepared and I know what to expect in costs. So far, the work has been done to expectations and I am happy with the performance of the service and operations of the car. In fact, I love the owning the Nissan Rogue SL. It is a great car and Mossy Escondido keeps it running like a charm.

Travis Carter always gives a great service experience! Super accommodating and always in a good mood. Servicing my Nissan is always quick and painless and I always get a good deal! 5 out of 5 Gold Stars!

Sales man was great!Finance manager even better!

I had the best sales man and finance guys ever! Bijan Yuri spent more time than any sales man has ever! Showed me every detail on the car possible! Erin in finance was great!

Damage repair well done, Steve Alvarez was always responsive and quick to explain what was needed and even though we had delays they were due to insurance compensation issues and not that of the provider. Im happy.

William was absolutely fantastic. So much personal attention. I was a perfect experience.

Bijon was extremely helpful and knowledgeable when it came to finding me the perfect car in my price range. He explained every single little detail about the car I was interested in and answered all of my questions thoroughly. The GM, Ron, was great and helped to ensure the rest of the process went smoothly. They basically rolled out the red carpet for us, even put on one of my son’s favorite movies so he didn’t get bored. The entire experience was excellent and we will be back!

My car buying was great. I worked with sales rep on phone, gave all information ahead of time before going in to cut time once there. Arrived at dealer, test drove car, liked car and started paper work. In and out without all the back and forth of what can you pay? what can you put down? Blah blah blah.

The best dealer to buy your Nissan - Great deals, professionalism, courteous and friendly staff. Cheyenne Zambrano took care of me from start to finish and is a super sales consultant. Escondido Rocks!!!

Alignment and oil change. My service attendant was polite, explained what was needed to be completed and what I was going to need on my next appointment. Checked me in quickly and checked me out quickly. Mike Bennet was very efficient and polite.....great experience 👍

Well my service animal and I waited patiently for the oil change, tire rotation and brake pads check was great timing.

Actually cares about their customers. Resolved the problem that I had so I will continue to have my car serviced there. Jesus, my advisor, is very attentive, goes beyond in customer service which is very much appreciated.

Most unprofessional dealership! They harass you with calls to get you in. Once you are there to discuss purchasing a vehicle none of the sales representatives know anything about the vehicle and packages being offered by nissan. They try to push vehicles on lot vs. listening to what the customer wants. I had to repeat myself numerous times, in the end clearly spelling out I want a factory order since they didnt present any valid options. They insisted I put $1k deposit on the spot without actually walking me through the order. They were in a rush to close after wasting 3hrs of my time showing me cars I had no interest in, and assured me sales representatives will call tomorrow to place order. 4 days later no call. When I call the dealership to speak to sales representatives, I just get his voicemail with no return call. They took my money and delivered nothing in return. Stay away from this dealership, they clearly dont care about customers nor know how to operate professionally.

My experience was deplorable. We picked out a car and agreed on the terms and then we were told the next day that car was sold. We picked out another car and we’re told 4 hours later that car had a dent in it. We decided to try one more time and picked up the third car. Drove it less than 100 miles and were stranded on the side of the road. The car has been in the shop for 4 days and they still do not know what is wrong with it. I will never buy a car from this dealer again.

Very good experience, work done in good time and they even washed my car

Very professional staff! Upfront and honest about the work that had to be done on my Sentra and the cost before any work was done. I will be returning here for my future car needs.

We suppose to be just browsing and we end up with a beautiful car. ( Rouge Platinum).Zedrick is a great sales person, easy going he explain every single question we had. His manager also provide great customer service.

I worked with Mr. Edgar and he always followed up with me and helped me a lot. Edgar has great customer service.

Andre was super professional and took really good care of me. He was honest and I felt very comfortable with everything he presented to me.

After getting a simple oil change I guess they are too busy to turn off a sensor sign which made me have to pull over my car and actually check under the hood to see if they actually did an oil change. Dont get fooled by reviews where friends will give a biased review trying to hook there friend or familys company. Plus they did damage to my vehicles interior when they did an inspection (scratches on the interior upper glove box). They never smile in service and if they do it looks forced or fake.

Awesome and consistent service. Definitely recommend Jesus as your service advisor!

Cheyenne the sales rep worked great with my needs and wants. I felt as if she heard me and made me feel welcome will be recommending her to everyone

This is my third lease from Missy Escondido. Always happy with the level of service I get and the ease of the process.

I only have work done on my car here. I have not purchased a car here since 2010 I believe. But the last time I did the experience was great! The work at the service department, here, is top notch and I would highly recommend them!As for buying a Nissan, sadly I cannot recommend them anymore. We have always had Nissans, dating back to my original 72 240Z. But with the CVT issues from the the 2009 era, and how Nissan handled it, I am no longer looking to own a new one.

As always, very clean and comfortable waiting room. Makes it so I don’t mind waiting for my service.

Everything went smoothly, from making the appointment, dropping my car off and to picking it up. I especially appreciated that my car was washed and vacuumed. Your maintenance representative was especially helpful too.

Jesus is always very helpful. Hes very professional and goes over the recommendations about my car. Hes a great asset for the company.

Thanks Jose who serve me for very good service. He was very palliate and answer all my questions.

Very efficient, my wait was very fast. I didnt finish the game on mobile phone. Everything I needed to take care of on my car was explained an updated. I have nothing but good reviews for mossy Escondido. Thank you.....Tim

We have bought several vehicles from Mossy Nissan Escondido, and Angel always takes great care of us! We will go back to him again for sure.

Really good, even though I had to return. Everybody was helpful, especially Mike who helped me the second time

Travis is always my go-to technician. He is honest and gets things done as quickly as possible.

Warning: stay away from Ramiz. Sticking to their poor reputation, went in to lease a 2021 Leaf and were shown a made-up payment breakdown showing total lease payments (including taxes) would be 110% of the original advertised lease. At that point we realized we were being scammed. Only wish we would have taken a picture to submit it to the Department of Consumer Affairs. Mossy Nissan again does not fail to disappoint having experienced a similar poor experience a few years back. We should have stuck to our promise of never again attempt to buy a vehicle from a Mossy Nissan dealership..

Bought a car here 5 years ago been really happy with the Rogue & our salesman. Dijon. But today I needed tires so called service dept. Mike told me got a deal today. Buy 1 get one for $1. I cancelled my appointment at Costco and bought them at the dealership. However when I got my bill it seemed high. Upon further review I got 1 tire for a buck not two. I confronted Mike and he said I misunderstood him - It was buy 3 get one for $1. Not a lot of money to lose its just the fact that they lie right to your face. I dont trust these guys and you should watch them. They are super tricky. Ive got a call into the GM - I hope he returns my call well see. Watch out for these guys.

My first experience there was awesome was able to make a great deal that led to four (4) purchases. My recent visit was heartbreaking, after making 4 purchases from this dealership they treated us without any value or consideration of our support and the business we provided. Definitely not going to recommend anymore.

Problem didnt get fixed. Went for a stuck seatbelt, then of course it works when I arrive. So nothing they could do if I wanted to go off the warranty. Ill be back when it stops working again. Service guy was super cool and explained what I should do.

The service advisor was awesome

Best financing interest rates ever !

I took my 2019 Frontier pro 4x on a Saturday and was met by Travis the service advisor whom is very knowledgeable about Nissans in particular, Xterras and Frontiers. He told me some cool features about my truck that I did not know. Bernardo Lopez is the tech who worked on my truck and he was also extremely helpful and nice.

Have owned 4 Nissans on the past. Tried Chevrolet recently and both vehicles constantly had recalls and were need of repair. Decided to go back to Nissan. Our salesperson Gerardo Rincon did a great job and was very knowledgeable and patient showing us each vehicles features. Jason Mongold went above and beyond in helping us obtain financing. We will definitely purchase from Mossy Nissan again and highly recommend your dealership!

Andre Rensonnet, my service representative, has been very professional, answered all my questions, and has always guided me in the right direction. He is a real asset to your organization.

The service advisor knew who I was when I showed up. He remembered me from my last appt in Nov. When I deal with him I always feel like Im not being screwed out of my money for unnecessary repair.

Im changing my review because I had originally gotten my car in Feb 2017. Well, a few months later the molding from the windshield came out. I went back to Nissan to have them fix it. They didnt. They only tucked it into the clip on the front so I wouldnt notice. Its been two years now and they still never fixed it. I went to Mossy Nissan in El Cajon and to get it fixed now would cost $200 or so. Had they fixed it right the first time, it would have been covered under my warranty but they screwed me over. Dont go here. They will trick you into paying a higher price than listed and will give you a botched vehicle.

Never go to this place. I stopped going there because they tried to rip me off. Took my car there and my car started experiencing shaking. Took my car back to them and then they told me after “inspection” my car has 2 damaged rims and that’s what’s causing the shaking. For some reason when the sales representative was telling me all that, the guy working at parts had a smile on his face and told me “you never see these things coming”. I wasn’t convinced and took my car to a shop outside and they told me there was no damage at all. I then went to a different Nissan location and did a tire rotation and my car was still perfect. Avoid this place.

Jesus was very knowledgeable and made sure my car got fixed. Im very happy with the outcome, will definitely come back when my car is in need of service.

The sales was handled all by phone and home delivery. My sales person Ceasar Prado was very professional and well informed about the car I was looking for. Mr. Prado has also offered great follow up information that I forgot to ask at the time of delivery about my new Nissan Versa SV. I am a very satified customer.

I was helped by Michael Betterton, he was friendly, helpful and made my visit go smoothly.

Incredible Service Dept, I live in Oceanside and have no problem about going to Escondido and seeing my favorite Service Advisor. Travis will go the extra mile for you! 100% completely satisfied customer...

Had taken my car for service at another mechanic did not know where Nissan service was available. Michael my service person was great and he took care of my service needs like a champ. I was insure as I was leaving my vehicle at the service the night before but everything ran like clock work. He emailed me as the service was going along and I felt like he was really working hard to have my service needs met. He was every bit as nice when I went to gt my vehicle. I will definitely take my vehicle to Mossy Nissan from here on in.Thank you,Sonia Rodriguez

Akim in sales was excellent in how he treated my Mom with the Lease of her new Rogue. This transaction was weeks in the making, and he touched base with her routinely, but in a helpful manner, not a pushy salesman style. He understood the financial situation, and her wishes for what she wanted in the car. Ron (manager) oversaw the transaction & was very friendly & engaging. In the end, she signed her docs with Jason in finance, who was also very professional yet personable. Truly a great crew, and it was a positive experience doing business with Mossy Nissan in Escondido!

Javier and Jesús provided an excellent customer service. They explained very well the service to. be performed. Good Job!

Everything always goes well at mossy nissan escondido. fast service and friendly service reps. dont even need an appointment which works for me. thanks

Received a very dismissive treatment from the sales manager. Went back there because the second key I received for the van I purchased with them a week earlier did not open the doors nor start the car. Unfortunately for me the nice car salesman who helped me the day of my purchase was not around. It seems that everyone I came in contact with that day did not want to be bothered.

Travis Carter was exceptional with my visit, very smooth.Great customer service!!!!

Fantastic place to have your vehicle serviced!!!

Very professional from start to finish.

I went to the service department to get an oil change. I was helped by Travis and he was great. After the oil change, he told me other things needed attention on my car and he took the time to go over it with the prices as well so i can plan financially.

The car buying experience at Mossy Escondido was a good one. Sales men Cesar and George were great and sales manager Ron made sure we got the best deal. Thanks Guys.

Always a great experience. Travis and your team always deliver.

Angel, Cesar and Aaron did an amazing Job. I would definitely purchase here again.

My Sales Consultant was very knowledgeable, professional and thorough. I would recommend Bijan Yari to all my friends family and colleagues.

Service Advisor - Javier Perez - I had $1700 worth of service performed on my car on August 1st at Mossy Nissan Escondido. My car was accidentally damaged during service, and I flipped out on the inside emotionally because I LOVE MY CAR! The service manager and Javier Perez quickly ordered a replacement part and fixed the damage in a timely manner. I was very happy with all the service work that was done to my car, and also them fixing the mistake. I think my only complaint is the general manager Scott not communicating with me. I tried to contact him and he ignored me. Ive had all good experiences with Mossy Nissan of Escondido in the sales, financing and service department over the years. Thank You, Javier Perez, in the service department for all your help on this recent visit. I do appreciate it.

Great Dealership! Service Advisor Albert Vallejo knew EXACTLY how to help me and I was on my way before I had time to finish my Cafe Latte from the great coffee dispenser. Almost as good as a Barista - HA! This Dealership is clean and everyone is helpful. The drive-up bay for Service is roomy and welcoming. Glad I came here.

Good service, friendly guys, fast service, satisfaction i recomended

When I arrive for my appointment I was greeted right away by Javier Perez. Who were very courteous and customer friendly. His customer service was above and beyond and very much appreciated.

Horrible experience with this people, I will never want to come back to this place and I would never recommend this dealership to anyone.

Albert was really attentive and answered all my questions. He was very polite and helpful. Once my car was ready, he surprised me with a car wash. I didn’t expect it and was very nice of him. My car was pretty dusty and Albert went ahead and gave it a wash! I felt very happy, pleased and thankful. I definitely recommend Albert!!

Cost of the repair was higher than anticipated. Other than that, the visit and experience was fine. Staff was courteous and responsive.

Good service 👍

Everyone was friendly and helpful. My sales person Will was wonderful. He explained everything about the car and was very knowledgeable.

Quick Service & Back On The Road 🚗. . .

Angel at the Escondido CA center was amazing. He listened to my concerns, the details of what I was looking for and his personality made him easy to talk to and trust. He even brought the car to my home when I wasn’t able to come in to the store to test drive. He truly went above and beyond. Thank you Angel!

Great experience with the sales associate, she was able to get us the vehicle we wanted. The finance staff was also really great and able to get us what we wanted. They really surpassed my expectations.

Andre is great to work with. Service was done well and on time.

Andre is always courteous, helpful, and the service on my vehicle has been great. I continue to return to this location for trustworthy vehicle repair. Thank you.

Both Cesar and Angel went above and beyond for me in getting the perfect car. They were so patient amd helpful making it a great experience. I thank you you both! I literally didnt use one of your other dealerships because I felt more comfortable and happier with Angel and Cesars excellent customer service! The easiest time I have ever had at a dealership, ever!

Travis was extremely helpful, knowledgeable and friendly. Great service advisor! Knew immediately what my adaptive cruise control issue was.

Fluid ran out 2 days after and no inspection result check list or document.The service rep was nice and efficient. The wait area was clean and good.After the service I got receipt and list of services requested but no paperwork on what was actually done or results. Example no measure of tire treads or brake pads condition or battery test results or check list of fluids ok. Most service centers have this. I did not get this but fine I just had to assume and trust it done when they said all good. However 2 days later I went to use washer fluid and it ran out. That makes me think inspections were not done or thorough. If washer fluid is not part of check then it should be as most other service centers. If it is part of check then the inspection was not done.Now I have a dirty windshield until I got and get washer fluid myself. But worse I have to worry about what else might go wrong.

I had gone to my local dealer & couldnt even get a quote. BUT at Escondido I got exactly the car I was looking for with prompt response to my questions. Even though not close to home, Ill certainly consider buying my next car there.

Very nice people and awesome customer service!