I was due for an upgrade after years with my S9+ and so I went in looking for an S21 but wasnt sure which model to choose but thanks to Marcee it was an easy choice to get the S21 Ultra! She walked me through the differences in each S21 and even showed examples of picture quality on her own S21 ultra which sealed the deal. Marcee also made the transition from my old phone to the new S21 smooth and easy! I couldnt be happier!

I called because I needed to transfer phones. I had a couple questions and also didn’t know how to remove my SIM card. The guy told me it would cost $30 just to remove the SIM card from my phone. “If we have to touch your phone at all its $30”. I’ve never been told this at any other Verizon store. I genuinely felt they were trying to deter me from needing their help. I went to Peach street and they were awesome, taught me how to do it, and didn’t try to charge me for anything. I don’t know who was working at Buffalo road tonight but they were unwilling to help

Thanks, Rick! You unlocked my Google account and restored all of my data and media and the Geek Squad couldnt even help me! Im only seeing you in the future!

I went last month to upgrade my sons phone and had the best service. Marcee was very friendly and explained everything thoroughly for me. I ended up upgrading familys plan and saved money. She showed me a breakdown of what my new monthly bill would be. She was very patient when I continued to ask questions. I will definitely be shopping with her again!

I went into Verizon and had to add a new line on my account but was super worried about what that was going to look like financially. We met with Marcia and she sat down and listened to everything I needed for our whole account. She made some much needed changes and added our new line without making much of a difference in our monthly payment! She was patient and kind and took her time to explain everything she was doing! Now we have the maximum plans and the maximum coverage all while enjoying all of our devices! If you want someone who knows their stuff, go to the Harborcreek store and ask for Marcia! She is absolutely AMAZING to work with!!!

I had only 30 mins to replace my phone and Marcee got me in and out in 20! She was efficient, knowledgeable and kind. It was a great experience.

Marcia was great. She was incredibly patient with the older woman who she was working with when I walked in answering all of her questions and ensuring that she could stop back or call anytime with question. She then helped me to get a new phone actually listening to my needs and not trying to upsell me. Everything went smoothly. I had the phone for a short while and twice I had called me son and gotten another person. Note my son is on my plan and programmed into my phone. My phone showed that I had reached his number. I figured this was an in-person issue. We went into the store where Marcia helped me once again. We called tech support and went through all of the steps they suggested. A follow-up call was scheduled for 48 hours but the Tier 1 rep decided he would try calling him. Guess what? It was the stranger that answered. My sons phone rang once and when he answered no one was there. We were passed off to Tier 2 who ultimately solved the problem but meanwhile Marcia was there to provide support as needed. WORD OF ADVICE if you lose your paired smart watch make sure that not only is it unpaired but the call forwarding is turned off. How was I to know? This was a new issue for Marcia as well as the Tier 1 Verizon rep.

Rick was awesome explaining to me about the great deals Verizon has right now in trade-ins.The Best trading deals with the best network in the world hands-down.!.!.!

My wife and I were both looking to upgrade our phones but didnt have much time to spend on the process. We went to the Wireless Zone on Buffalo Road in Harborcreek on a Sunday afternoon and were greeted by Rick Olsen. He was with a customer when we walked in but let us know hed be with us as soon as he could. Once we were up, Rick was detailed in his explanation of phones and plans. He offered to transfer the data from our existing phones, a service no other Verizon location Ive been to still offers. He took the time to install our screen protectors while finalizing our sale. Rick was great to work with, and Id recommend this location over any Verizon (corporate or Best Buy) experience Ive had.

I had a great experience with Marcia last week when I went in to get a phone for my daughter. She was knowledgeable of the products in the store and I was in and out of the store with our new phone in less than an hour. Marcia looked for all promos that were available to my account at the time in order to make my bill affordable. The other employees in the store were also very pleasant, I highly recommend this store for all your Verizon needs. Thank you Marcia for all your help.

Hands down the best experience I have ever had for an in-store cellular service provider. Rick made switching to Verizon painless, quick, and easy. The service is the best I’ve ever had and I will only refer my friends & family to this store based on the incredible customer service provided.

Marcee was awesome. Great customer service!!!!!

I always go see Rick in Harborcreek, he takes great care of our familys phone account.

I remember getting my Samsung s5 from Rick 7 years ago and I was glad to see he was still here to take care of me and get me all switched over because he really knew what he was talking about and doing. Highly recommend going to the Buffalo Rd location and seeing him!

Im always happy when I come in and see Ricks here! Thanks again!

Marcia was extremely helpful and efficient during my visit! It was very busy on the Sunday I went and she greeted every customer with a smile and helped them in an efficient manor. I will be returning to this store for help from Marcia!!

Marcia was awesome when I needed a new phone, even with having to multi-task. The Friday I was there was very busy, the phone was ringing off the hook. Marcia answered every time and still got my phone set up within an hour.

Marcee W. was the best customer service rep rhat I have had the pleasure of dealing with EVER! She was patient, funny, able to multi-task like boss, and most of all really, really knowledgeable!! Hope that she stays at Verizon forever!!

Extended a great deal to me and made the process easy. Also got everything transferred and I love the new phone! Go see Rick!

Rick AND Marcee at Harborcreek Verizon Wireless were fantastic today! My husband and I received excellent customer service from both of them while doing two transfer of services. Both very cool & collected under pressure!

Rick & Chuck took great care of me. My other phone died and they still managed to recover all of my data and find me some good promos. Highly recommend

I bought an Apple Watch and brought in to have put on my plan. Marcee helped me and answered all of my questions. She took her time and did not rush me. I was very happy with her service, she did a wonderful job!

I highly recommend Rick! He found me promos that saved me a lot of money and transferred everything for me! 10 stars!

Chuck and Marcie did a great job in helping me get a new phone, Marcie was off and Chuck was able to get me into the new device based off notes Marcie had on my account.

Rick took great care of my family and is very friendly and helpful. He thoroughly explains each phone and service and his customer service is the best we have experienced by far. Highly recommend him!!

Rick was extremely helpful. He made switching my account and number very easy .He setup my new iPhone and iPad. He also helped me find the best plan and deal for me .

Rick took excellent care of me and took care of all of my phone and tablet needs while getting me great promos!!

So great to have people that are helpful

Rick switched us to Verizon and gave us great service and deals! Highly recommend!

They take great care of us every time our family comes in!

Awesome help from Marcee and Chuck!! A fun, simple and relatively quick process with thorough help along the way! My new go to location for all my phone needs!!

Rick saved the day again, thanks! Highly recommend this location

Rick took great care of is getting us switched over from straight talk.

Great in-store experience, Rick whats usually an unpleasant experience pleasant!! Got us more for less on our plan as well!

The service was unbelievably informational as well as helpful. They do what the can to help you out and save money

Rick was great! Got everything transferred and showed me how use it

We higy recommend Rick for all your cellular needs!

Rick made my switch from Android to iOS seamless!

Just purchased a new Phone and was helped by Marcie. She did a great job! Service like this is why we stay with Verizon.

Exceptional service from Chuck, called him at 930 he made me an apt for 11. Got me in and upgraded me to better phone with an amazing camera as he asked me about my hobbies and photography is it. He even repaired my watch to the knew phone and treated me like I was the only person in the store. Amazing service and very knowledgeable about the products.

We love going to the Harborcreek location and dealing with Rick!

Highly recommend using the Harborcreek store and seeing Rick!

Marcee was wonderful helping me with my new phone and explaining everything!!

Rick fixed my phone then saved us over 1100 on two new iPhones!

Upgraded to a new galaxy s21 and still lowered my bill! Thanks, Rick!

Rick took great care of me changing from Android to apple. I highly recommend him!

I had a great experience at this location. Chuck provided excellent customer service, super friendly and helpful. I will definitely be returning for any future wireless needs.

Rick called us with a great promo 580 off a new Samsung and we wouldnt have known if it werent for his call!

Twice Ive had to go in here, both times Rick helped me out. Profesional and helpful. He was more about my happiness than making a sale.

Rick took great care of me and made everything easy and seamless!!!

Rick and Chuck are great!

Rick made this very easy and affordable, thanks!

Rick set me up completely, thanks!

THANK YOU FOR EVERYTHING RICK...YOU ROCK....ALWAYS PROFESSIONAL AND HELPFUL THANK YOU

Rick helped make it a painless transaction, service was excellent. I highly recommend.

Rick was magnificent! Thanks for everything!

My first visit to the store was tue I usually go to store located on peach. Joe and his coworker were absolutely great. Joe made my upgrade easy and love the phone he recommended. He even transferred all my photos and contacts over to my new device. His coworker think his name was Chad explained to me how to apply for the teacher discount and explained the savings. They earned a customer for life as they treated me like family and they also kept me feeling safe during this difficult time.

Rick took great care of me!! Thanks!

Amazing service by Rick! Highly recommend!

Rick made this all so very easy, thank you!!!

Rick was very helpful and patient with my father and I. Would recommend this site to anyone.

I came to the store with a broken phone and marcee went over all my options for replacement with me. She went above and beyond what I expected and got me into a new device with a great promo.

Thanks again, Rick!

Rick made transferring very easy and was very friendly and professional.

Purchased my IPhone 11 from Chuck. Got me in and out in a timely manner. Friendly staff and great customer service! Ill be recommending this location to anyone in need of a new device.

Thanks for calling us in and saving us a ton of money while getting us new phones, Rick!!

Rick is amazing!! He solved ALL our problems, AND saved us money!! Thanks, Rick 😊

Rick and Chuck made this a good experience for something that hasnt been in the past

Rick was super helpful and really nice. Will be returning.

Very patient and courteous, thanks Rick

I went into the store at 6:45 PM on a Sunday. The store closes at 7, but Rick was kind enough to be patient with me and help me with upgrading my phone. He wasn’t cold or rude even though I came in last minute, causing him to work past 7. He’s always helped me in the best with great customer service but I was thoroughly impressed with his positive attitude and willingness to answer questions. Thanks again for your help, Rick!

Rick helped us out tremendously! 10/10 Would definitely recommend this location and consulting with him for the best customer service!

Great, expeditious service today from Rick at Verizon. Thank you!

Came in with a phone issue of not turning on. Rick let me know I was able to get.a new phone with just a payoff of 40$. Awesome seco d to none service. Thanks Rick

Rick made it easy and transferred all my stuff

Rick took great care of us as usual!!

Rick was very professional and helpful with everything I needed.

They helped us out a great deal!

Joe and crew were extremely helpful setting up a new phone for my father in law... went above and beyond to rectify a hiccup with Corp office... thanks again guys!!! Highly recommend!!!

After speaking with the manager Chuck today at the store he did everything in his power to take care of the issues we had previously had at the store and we will be back to see him once after our wedding to upgrade my phone. Highly recommend seeing him for any of your needs.

Rick made switching g from sprint easy and smooth

Chuck did an amazing job at getting my service back up and running. He took the time to make sure I left with everything I wanted and couldnt thank him enough.

Great service, very personable and helpful! Thank you Marcee!!

Chuck did an amazing job

Chuck did an amazing job helping myself and my daughter get new phones. I would highly recommend him.

The salespeople here were EXTREMELY helpful and patient, did absolutely everything they could to make us feel like valued customers. Left with the Samsung Galaxy A20, and they did not give us an embellished review of these phones, they are as fantastic as they claimed. Was told they charged super fast, and WOW, do they ever. Amazing functionality all around, great speed, LONG battery life, GREAT storage space... VERY satisfied with the phone and the service provided leading up to the purchase, I would highly recommend a visit to this store for cellular needs, the customer service and teamwork amongst employees here is absolutely top notch 👍👍.

Great experience employees are super friendly

Rick was the best sales rep and amazing service

Rick helped out alot

Thank you for your patience and technical expertise. My niece and I purchased new phones. All of the employees were very friendly and helpful. They helped us order new phones, called us when they arrived and helped us to save the data and transfer to our new phones. You guys rock! Thank you! ❤️

My son persuaded me to stop at the Verizon store in the Giant Eagle Plaza while we waited for an appointment because a few weeks prior, I had mentioned the possibility of a new phone in his future. I was hesitant due to past experiences in other Erie Verizon stores, with the long lines and the slick sales tactics, but reluctantly agreed. Upon entering, I was pleasantly surprised that we were greeted personally with genuine smiles and comfortable seats. As we waited and watched, I was amazed with the collaborative service delivery and personalized interactions I witnessed. The salesmen offered each other assistance to maximize customer care and resolve unique issues efficiently, as a team. They listened to customers, researched the issues, and resolved problems quickly and correctly, not just pushing out a quick fix to move through the motions. They were efficient in meeting everyone’s needs without making them feel rushed or pressured. The salesmen educated customers on choices and recommended a variety of options, unique to customer needs. As a result, I was impressed with the volume of people that were served in little time, leaving pleased and not frustrated, with outcomes.Our wait was short and we were promptly upgraded, but because of our commitments, we decided to schedule another appointment and returned a few days later. Again, I watched a different set of salesmen work together cooperatively, providing the most efficient and customized support possible to each customer. In fact, the store manager even stayed late to assist the team and ensure that all customer needs were met. They were all very knowledgeable and super helpful, making me feel highly supported and valued as a customer. After my experiences at this store, I have been reassured as to why I should remain a Verizon customer. If you have any Verizon mobile needs, I would definitely recommend a visit.

Great service with Rick Olson.

Rick was very helpful and highly recommended

Wnat a great guy, very good with customers knows his stuff, nice to work.with a person who u can talk to

Rick made this very easy

I had to get a new phone. Anytime I go to this store I get Rick or Joe. They are some awesome people. Great customer service, works to get you what you need and not rip you off.

Great experience, Rick stayed late to make sure I had a phone to use after mine broke and set it all up for me.

Rick Olson at store 4291 Buffalo Road in Erie,PA did above a d beyond superior service in helping me with my phone problems. He is a great employee of yours!!

Marcee was very helpful

Very friendly and knowledgeable staff - excellent customer service! They were very patient with us and explained different options and products to us and in the end, they ordered exactly what we wanted. When it came in they took the time to set it up and explain to us different operating features. I would definitely recommend this store to any friends and family members.