I went car shopping with my daughter this morning... and she is now the proud owner of a 2017 Lexus! Our salesman was Juan Garcia, a newcomer to NJ and auto sales. He was extremely friendly, polite, and fun to work with; I am so thankful that Gail partnered my family with him! Now, fingers crossed, that our new Lexus runs as great as she looks (since DARCARS did not certify her).

Worked with Tae and Toni who were efficient, very professional and made the process seamless. Customer service was fantastic! Seriously I’ve been thru Mercedes and Audi, this by far was the best hands down. He found the car I wanted when no one else had any on the lot! It’s an hour from where I live but completely worth the drive with the great packages and programs offered. Distance is not a factor when people treat you good! Highly recommend this dealership.

Great service! This is why we want luxury because service is exceptional. Hussien A. and Yvette V. THANK YOU SO MUCH for being patient!! And to Mario B. thank you for accommodating us, especially for the loaners car while waiting for the delivery of our new Lexus NX300h. THANK YOU ALL! My wife would also like to express her thanks for the endless snacks we had every time we visit!! lol.

I found the car online last night, sent an email that I was interested and got a call at 8AM this morning from a from Mary Sweeny. I told her I was interested and asked her a little bit about the car. She was very professional and gave me additional info. She asked me to come in however I can be very difficult when it comes to purchasing a car and my time involved. I told her that I didnt have time to come in. I knew the car and if it was a 1 owner car I wasnt too concerned. She never the less sent me a video and called me after. I told her I would buy the car and told her what I was willing to pay. She moved swiftly and we compromised on a very fair price. I told her to send me all docs to review and that I would come in only when the docs were ready to sign and that if I waited longer than 15 min I would leave. (again, I can be a real pain in the neck). She assured me that she and her team understood my time was valuable and that I would be in and out. When I got there she introduced herself to me, showed me the car and then I was introduced to the finance manager. Charles was very proficient as well as pleasant. He got right to it and as promised I was out of there in 20 min. All in all my experience with DARCARS Lexus of Englewood was Excellent and Mary was the best and I would definitely work with her again as well as refer friends and family. Thank you Mary!

I walked in with a budget for a Honda but walked out with a great deal that worked for me perfectly. The sales rep Yvette Valentik helped me through the process, from test drive to delivering the car, I now have the NX 300 F-Sport with lots of accessories and cool features. I love the car and enjoyed my experience at the Lexus of Englewood. I hope unlike some other brands, these guys keep up their quality customer service.

Juan Rodriguez was my service manager. Mr. Rodriguez is the epitome of professionalism. He is absolutely the best and goes over and beyond. I feel so welcomed and taken care of. Best of the best. Mr. Rodriguez is very dedicated to providing exceptional service and a true asset to the dealership. Thank you for all that you do, much appreciated.

STAY AWAY FROM THIS DEALERSHIP!!!!! This dealership is the worst I’ve ever had to go to!!!! I bought my RX 350 last year and within a month, the car has $$$$$ worth of issues. The AC drain is blocked for Who knows how long, the entire floor is soaked!!! The amount of water it has couldn’t have soaked in 1 month that I owned it if it wasn’t going on for awhile (i drove it for 600 miles ONLY!) … The car is preowned from a previous lease but I think the car was sold straight out of lease without inspecting if there were issues.. Insurance wouldn’t cover it, and this dealership won’t take ownership of their shortcomings, so guess who pays for the $$$$$$ repair??? Have to give credit to the sales person though, because he was nice and worked with us, too bad he works with the most disappointing dealership!

What a great experience I had this Saturday at this dealership! Since we walked in I felt like Im meeting my friends! Fantastic Sales Consultant Ahmed Sabet showed all of the cars I wanted to see, big thanks!!! Great intelligence of Finance Manager Marlon Matamoros helped the process be less stressful 👏, great job!!! We got to meet Vice President of Sales Hesham El-Hamayel - what a great person he is!!! All of them together made our visit successful!!! I drove home on my new 2021 Lexus GX460!!! THANK YOU 💞! P.S. I would definitely recommend this dealership to purchase a car!!!🙂

My salesman Bobby R. Was great and extremely effective and did a fantastic job. This review is for finance manager. However, the finance manager destroyed my credit records. He inquired three times credit report fir one transaction. He never looked at my application. Unfortunately, I received a letter telling me, my application was denied. This after three weeks since I have my car. Finally due to this mistake my credit report shows a drop of 37 points. This is total unacceptable and as a consumer I have no way to resolve this unacceptable action.

Do not waste your time with this dealer. One of the most unethical and unprofessional buying experiences Ive ever had. I had made an inquiry regarding a vehicle they had for sale, everything checked out on the vehicle so I proceeded to ask them what my final out the door price would and they sent me a purchase order which has all the fees listed.Just before I am about to wire the manager decided to call me to tell me they all of a sudden feel like the car is worth a lot more than what they agreed to originally sell it for and want to add $5,000 in extra fees.Ive purchased well over a few million worth of car but have never had such a disgusting experience. Do not buy a vehicle from these unethical people, go anywhere else. I have already contacted Lexus of North America to file a complaint and let them know DARCars is the reason why I will never do business with any Lexus dealership.

What should have taken 30 minutes took 2 hours. I wanted to purchase my Lexus off the lease and I was very definite about that. Neil, the representative I was working with was trying to get the purchase done quickly. However, the manager kept stalling everything. He kept coming up with costs that we challenged and had knocked down. This happened several times. The manager kept disappearing for 20 minutes at a time. I told them I had just had open heart surgery 4 weeks before and I could not be there so long but they kept stalling and trying to sell or get me to lease a new car. In the end we were there 2 hours for no good reason.I will not go back.

3.8 is too high. Lexus is a great vehicle but don’t buy one from this dealership. The inbound calling experience just to book a service appointment is horrible. The level of service is not representative of the Lexus brand but rather a used car dealership.

I went with my friend to look at her possible options. We went to a few different dealerships and brands, all of which had absolutely the worst customer service. We finally got to the Lexus Englewood location and we were blown away. Since the first interaction, everyone was so nice and welcoming. My friend is extremely indecisive and unsure of what to do but Tae, the sales representative made it SO easy. He worked with her and made sure that everything was all up to her expectations. He made sure that she was happy and most importantly comfortable. He even made sure I was good by asking if I wanted water or snacks while I waited for her to make a decision. He was super friendly and overall such a positive experience. Everyone else was beyond nice and if I release a car I would 100% get a Lexus myself as well!

The service at this dealership is HORENDOUS. I purchased a new vehicle on July 17, 2021. Today is August 31, 2021. I still have not received my plates or my inspection sticker. The temporary plates have expired. I have called and called and called and sent numerous emails. The sales person I dealt with, Ana, returns no calls and answers no emails. When I was shopping for the car however, she was calling everyday. I have stopped trying to reach her and have asked for a Manager. The receptionist keeps taking my name and number and saying a manager will call me back. Thats a laugh, no one returns a call. I have been very courteous with the receptionist as she cant do much. Im telling you dont go near this dealership!~!!!!!!!!!!!!!!!!

I had a great experience at Darcars of Englewood.I just purchased a certified pre-owned car from them and the whole process was so smooth and quick and with great customer service oriented!Chris, the manager took his time to be directly engaged and work with me on regards to my budget.I highly recommend this dealership.

A great place to buy a car from.stuff was amazing and kind which made the purchase process very easy and pleasant, special thanks to Matt from sales.thans dolly

This place was amazing and the staff was great specially Jonathan Ocampo he was beyond helpful, I highly recommend him if you come buy a car here. My overall experience buying a car here was beyond my expectations.

During my search online I saw that Englewood had the ES350 I was looking for. It was clean, low mileage and awesome price to go along with the great customer service provided by the Manager, Mike and sales person, Ana.

The guys were friendly and informative. I didn’t feel that they were too pushy which would’ve turned me away. They were knowledgeable and worked out a good deal for me.

Avoid this place at all cost. 5 star reviews are paid ones.This dealership has zero level customer service. They deceive and intimidate customers when selling the car. And once the sale goes through, you will face issues with I dont care, car is sold attitude.

I am extremely satisfied with my new purchase of the GX460 Lexus. The level of professionalism from all the staff and especially my salesperson Steven allowed me to feel comfortable with my purchase. I look forward to doing business with this establishment in the future.

10 years later and I have a Lexus. This same dealership wasted my time 10yrs back and didn’t strike a deal for $25 / month difference on a lease.So I drove and bought myself a Rover. The very next day the same agent call me and said wanted to do a deal.But whole incident was so bitter that I decided never to call that dealership.Last week I called a dealership by accident since the name listed was Darcars not realizing it was same Lexus of englewood.Spoke to the sales rep Nayem and ran some numbers for me.We didn’t come to an agreement but he was persistent that I look at other colors.I wasn’t very keen but thought of driving to see what was available.The difference was this time I felt I was needed and I was a customer which was totally opposite of 10years back.He gave me various options and was very patient as I was coming out of the old lease and that company was giving hard time for the payoff.Eventually I did drive out of the showroom with a Lexus GX 460 without even test driving.Great customer service this time around.Thanks to Nayem and Dominik.

The sales rep that helped me was Nayem and he was excellent. He made sure to answer all the questions we had and made the whole purchase process smooth and easy. He took extra steps to make sure we were happy with the car. Definitely check this dealership out and ask for him.

I gave them 3 stars because although they in fact did not resolve my issue for the 2nd time around, I was treated with respect & kindness, received calls regarding vehicle status, courtesy car wash and a loaner, but I believe that their service department either has incompetent, clueless service techs (mechanics), maybe a few lazy workers and of course the ones who could careless. Polite pleasant individuals to deal with but I would not recommend them for service.It will be just way too much to write in a review from the beginning to the end so I’ll leave it at. Personally, I would not take my vehicle there ever again for service and I’m actually trying to figure out where to take it so, I think I’m going to contact Lexus directly and see if they can recommend me to the correct dealership that’s going to resolve the issue.

I went to Darcars Lexus of Engle woods and it was a pleasure to meet Juan Garcia . He was very professional and he went beyond and above to make me happy and to make sure I got and see the cars what I like. I got a beautiful Lexus suv and it was only because he brought me to the back and I feel in love with this beautiful suv .So I want everyone to know there is still good people out there!!!!!! Juan is the man .Shout out to Mr manager mike he went out of his way to help me and make me feel happy thanks so much to you guys for your kindness and your great service!!!!!If you need a Lexus please go to Juan and he will make it happen for you too !!🥰

I was an hour late to my appointment. The car was pulled up front ready for me to look at it. The car was exactly as advertised and throughly inspected. James was very helpful and I am Extremely satisfied with my buying experience.

The sales rep that helped me was Brandon Paik and he was excellent. He made sure to answer all the questions we had and made the whole purchase process smooth and easy. He took extra steps to make sure we were happy with the car. Definitely check this dealership out and ask for him.

Great Service Blanca was great and super helpful, she called to follow up and made sure all my questions were answer and asked to reach out with any questions or issues.

Cant complain about anything from this dealership.Spoke with a salesman named Mr. Ha, well spoken and courtesy. Very intuitive and knowledgeable about the cars. Thank you for all the information and time you spent with me.

Yvette took care of me. Got me out of my old Audi and into a new Lexus. Best decision ever. The finance guy Marlon was great too. Would definitely recommend.

Loved my car shopping experience with Ralph G. He made it enjoyable and easy to get a new vehicle during tough times.

Raul in sales, was lovely and he made the purchase easy. So did Dominic in the financial area. I can’t remember the name of the person in technology but she was also fantastic and did a great job explaining all the new technology my car has to offer. This has been by far my best experience with a dealership. I highly recommend Lexus of Englewood.

I got great dealer service with Danny Piao, sales consultant...No nonsense talk-- straight and genuine..courteous, and polite...answered all my queries, oriented me to the details of the car... delivered my Atomic Silver 2021 Lexus RX 450h to my home ( I live about 40 miles from the dealership). EXCELLENT service! Thanks, Danny. I highly recommend Darcars Lexus of Englewood .

Excellent service. My 3rd lexus from these guys. Always smooth without any issues.

Today I purchased a car from here. Everything was great. Salesperson Romeo DeLuca was very patient and nice.

BUYER BEWARE. My husband was suppose to get a vehicle from this dealer but rejected it because it got FLOODED as a result of hurricane IDA. Noticed it was wet. They didnt do a good job hiding the damage. Cant post this unless 1 star is chosen. Google fix this glitch. Please carefully inspect your vehicle!

Purchased vehicle from out of State. My sales person was Anabely Vargas. She was very helpful answering all my questions and concerns. While I was at the dealership, there was little hiccup in the middle of transaction with sales manager, but Anabely step in and took care of the issue. Overall experience with dealership was great, especially I was out the door with RX350 just little over an 1 hour.

I’ve purchased a Lexus Nx300 from Darcas. They’ve got amazing inventory, wide selections and varieties of cars.Mr Rafael Gomez went above and beyond to make sure If had any hesitation and answered any inquiries immediately.And I’d love to also mention the lovely lady Ms Tania at the front desk who is such a warm person and walk me through the transection and made the process very smooth.They’ve amazing customer service and very attentive to every single details so they can deliver the best. I’d highly recommend this business!

My car buying experience went well. I only have a problem Getting my plates & registration my temp tag has expired on the 6th of August and still no plates or registration…also was promised a second key which is on back order..Jonathan my sales guy has kept me in the loop but it just time consuming checking if one or the other is in.

Lexus Englewood is an incredible dealership. From the moment I called to the moment I drove away my new car, and even after vía personal checks-in, I felt valued, respected, and cared for. I will recommend this dealership to everyone - friends, family, strangers. Thanks specially to Raul (exceptional primary contact, courteous, professional and lovely person)Nothing but the best experience! Daisy F

Purchased a used vehicle this summer and it was 4th vehicle from Lexus of Englewood (2 lease and 1 purchase) in last 5 years. Sales department was maybe ok but financing guy was horrible.He put extreme pressure on me to purchase extended warranties and tried to argue with me how foolish it is to not to buy the warranty even when I repeatedly declined. He even said I hope your car doesnt cause any trouble which Im 100% certain he was being sarcastic.When a customer says NO, it means NO. It doesnt mean YES or MAYBE. Stop putting pressure on customers and try to argue. It was a lot better before DARCARS took over this place (sales, service, finance and etc.) There are many other Lexus dealers. If you live outside Bergen county, there are a lot better options.

The best car buying experience ever! Chris Vasallo (GM) went above and beyond to make sure me and my father had a smooth transaction. From Raul (salesman) to Marlon (finance manager), superb service!! I have already recommended it to all my friends and family!!

I contacted the internet sales manger Gail and she had James to reach out to me.I was told by James we will not sale you the car unless you use our finance?He went on to say the car’s chips are hard to come by so our supply’s are low ( basically we can demand anything we choose).I asked Jame for a worksheet breakdown of the costs to buy the car, and Jame ask for my drivers license, SS, address, and I am sure he wanted more information, just to tell me the drive off price?I replied, “Thanks but we will look somewhere else.”

It’s unfortunate because the sales people are nice, and the dealership is clean and polished, but the sales tactics include bait and switch, over promising and under delivering. What the sales representative is not what the actual price of the car is. The sales manager will then counter with alternate pricing. This is an interesting tactic, but effective because the sales manager will not come out to say it to you face, but will send a floor manager, and so it’s not the fault of the sales person for misrepresenting the sale of the car. I would avoid and go elsewhere. There are more honest Lexus dealerships in the area that value their reputation and the customer experience. Go by the reviews on Yelp and Google, they’re accurate. Details: cash buyer for RX350 white with black interior. Brought details from another dealership to match. Said they could match deal with another car similar but not exact on the lot for 1.5K more. When it came to signing, it was sorry we can’t do that, we have to charge 5k more, it was a mistake that the sales person offered you the deal. They misunderstood the sales manager. If this starts to sound familiar to you, then avoid at all costs.

I love this dealership. Nayem was my sales person. Such a sweet boy. Look for him

AVOID this place AT ALL COST and go to another dealership. Theres a reason this place has the lowest rating among all dealerships around the area, and we shouldve known. The VP of the company is the most uneducated person Ive seen, who after getting caught playing tricks and lying with their numbers, got embarrassed and told us to leave and that they dont want to sell us the car anymore. Forget about getting a good deal here as they will trick you with out the door price by making up fake taxes and fees and after you finally agree to a price, they just lower the fake taxes and fees instead of actually lowering the price of the car itself. We would gladly pay more for a more honest company.P.S. The salesman was a nice guy, truly feel bad for him. Check out their Glassdoor rating and youll know they treat their employees as bad as their customers.This place taints the Lexus brand and experience. After visiting I dont even want a Lexus anymore. AVOID AVOID AVOID.

When you want to buy or lease at this dealershipbe sure to ask for Jin Ha. He is pleasant, efficientand knowledgeable. We are happy with our new RX350 that he obtained for us.

Just recently purchased a Lexus GX460 from this dealership, it happened to “pass” inspection but after leaving the dealership to take the car home and many close encounters. I came to notice that the signal light in the back did not have a bulb in it. So I stopped by auto zone picked up a bulb but when I came home to install them the screw had absolutely no thread on it, so someone knew that the light hadn’t worked but still let the car leave the dealership. You would think that signal lights are tested during a inspection and that you would leave the dealership with a car that is 100% safe on the road but I guess not.

Words of gratitude to my service representative Robin. Robin was professional, personable and friendly. A true asset to the dealership.

Always no mistakes Mr. Danny Bae is the best Thank you for always leading a good deal🙏👍👍👍👍👍👍👍

Nayem did a great job helping me purchase the exact car I wanted. I left pleased with the experience. Thanks.

These guys were great. To the point, no hard sells, willing to listen and hear you out. Special props to Rafael, so lucky to have such a good experience, and still get the perfect car!!

Moved to NJ and needed a car ASAP. The overall experience was nothing short perfection. The staff was so welcoming and the customer service was amazing. Tae, the sales rep was the absolute best!!! He made the whole process so seamless and made sure I was happy. He worked with my budget and went above and beyond to make sure we felt comfortable for the purchase. Probably one of the biggest factor of deciding on this was Tae’s amazing customer service. We went to other dealerships and had a bad experience so I 100% recommend you take a trip to the Englewood location but also make sure to ask for Tae Kim! 10/10

Jin Ha was a pleasure to deal with. He was very professional and listened to all my needs and wants in my new car. After visiting quite a few dealership recently, this dealership felt like they wanted to make a deal with me. Every other dealerships have a take it or leave it price due to the chip shortage. I hope this is the first of many vehicles I will be purchasing with Lexus of Englewood.

Purchased a beautiful pre loved 2018 Lexus IS 300 F sport my Client Advisor, Mary Sweeney was phenomenal she listened, she was funny & gave me a deal I couldn’t resist we also got me out in a timely fashion, her manager Sean was also great they make a great team… thank you DACARS Lexus Of Englewood!!

The absolute worst place to ever go to service your car . The staff is completely unprofessional. I got my car serviced and diagnosed . Paid 203 dollars so that they can tell the what issue I have going on with my car . When I call back to get more details on the issue, I’m told “I’m sorry but we don’t provide information so that someone else can fix it” . The supervisor in the service department completely blew me off, saying “I will email you when I get a chance” and hung up on me . It’s ridiculous to know that you pay to find out what’s wrong with your car and you have to legit argue and get hung up on to get generalized info on your own car that you paid for . On top of that they cleared the codes so that I couldn’t find out the problem at all u less I go thru them . They are horrible and unprofessional. DO NOT RECOMMEND

Tina Wilts is outstanding. I had an issue with the title transfer to my car and she went above and beyond in helping me get it situated. It was a lengthy process that took about a month, yet she was patient and communicative. I’m extremely satisfied with the help that I have received from her, and I’m sure that the company is grateful to have such an asset working for them. I 100% recommend anyone who is having issues to contact Tina for help.

Leased a IS 350 F sport from Meghan and I could not have had a better experience! She was an absolutely pleasure, extremely professional, and quite honestly, worked magic because I cannot believe the deal she got me! Ive leased from this dealership before and there is no doubt that I will be leasing from this dealership again. Top notch customer service!

The sales rep Danny ( Weijie Piao) is person u must avoid at DARCARS Lexus of Englewood. he cannot understand what the customer is asking and wants a sale. ( commission) . his easy escape from his mis communication is simple, use the golden word >>>> sorry. Darcars, if u r reading this, u have a weak link in your sales team leading to a dissatisfied customer and customer experience. .

Amazing experience and great customer service by JIMMY AND MAX ! They are very trustworthy and professional employees. Its my second car experience with them. I recently refinanced Certified Pre-Owned Car from Jimmy who was a wonderful salesman and extremely helpful. He helped me to make the right decision by being honest and transparent. They took the time to answer all of my questions. I felt so happy and secure with my purchase. Also If you have a chance to choose a finance manager like Max make sure you will have the BEST BEST deal in the end! I would highly recommend Jimmy and Max for all those looking to purchase a car or Refinancing!!!!!

Rony and Dominik (finance manager) were so helpful. I felt so comfortable and happy with them as a team! Went to a previous dealer and was so unhappy. Highly recommend.

I just bought a Lexus NX300 from Frank P at Englewood And I have to say That I’m not fond of the whole car buying process in general but he really did make it very easy and was extremely accommodating to all my needs/wants.The Lexus dealer local to me in New York would do nothing for me. Frank was a pleasure and I absolutely love my car thank you so much.

Mr. Nayem qas fantastic. worry free hassle free experience. No need to worry about sitting down with these guys, they will absolutely help you qith all your concerns.

My first half of the deal was done through text messages between the manager at the dealership & I. I inquired about the 2021 Lexus ES 300H that listed on their website. The manager quickly responded and I was set up an appointment to see the vehicle. before the appointment date, I found a nearby dealership who claimed they have the color of the same vehicle i was looking for. I then told the manager i was going to cancel the appointment since I found the vehicle and it was near where i lived. The manager didnt give up and told me nicely if anything goes wrong, I can still contact him. Thats exactly what happened. The other dealership lied to me that they have the color that I wanted, but when I got there, they tried to sell me a different color. I refused, contacted the manager at Darcars immediately. We drove to his dealership and eventually bought the car the rate that we discussed.

On Jan 29th I purchased a 2019 Toyota Camry from Lexus of Englewood. From the moment I arrived Xavier Torres was one of the most professional salesman I have had the pleasure to conduct business with. Not only did he know everything about the car I was buying but he was extremely knowledgeable about the warranties I was interested in. At no time did Xavier seem pushy or rush me for a sale.Toni Han the finance manager was so AWESOME she fought for me when one company gave me a approval then 5min later pulled it. She made phone calls and boom I was approved. She not only knows the $$ part but she truly cared for me. As a U.S. Army Disabled Combat Veteran that meat so much. Thank you Toni,My Experience with Lexus of Englewood was a very eye opening one as I have never really considered a Lexus for a vehicle but after this experience they will definitely see me again.Thank you Xavier and Toni you guys are the best. :)

Worst experience Ive ever had.This Lexus dealer has ridiculous customer service.This dealer is notorious for deceiving customers into selling cars.

Jin is a very nice guy to work with! He is the only one that anyone can trust. I will be his lifetime customer for sure!

Personable and pleasant personality. Ready to work with you, See MD Nayem Hossain.

We’ve leased four cars from Lexus of Englewood. Our Sales Representative for all of them—Dick Shore—is superb. It’s a great experience to get to work with such a wonderful person and professional each time. The new ownership has kept the staff and continues to deliver beyond expectations. Thank you.

Very disappointed to have to pay for another key for a used 2018 Rav 4 Hybrid. This was not mentioned during the negotiation of the price of the car. All in it was $450 to get another key made at Toyota. I don’t know if I will ever buy another car here.

Raul was great with helping me buy my first car! Raul & the whole team are really professional, answered all my questions and gave me a great deal on my new car. Im really happy with everything and I love my car so much!

We recently purchased a used vehicle from this dealer. The windshield is cracked, so it has to be replaced. Per the sales agent, the parts were already ordered and is expected to be delivered today.All we are asking is an update from the sales agent since no one else is willing to help us find an answer.We were always promised a call back, but that never happened.For such a big company like this, the customer’s service is poor. They are only willing to take ur call when ur purchasing. Once the deal is done, ur on ur own. Up to this point, we still don’t have the car in our possession.Still wondering wether the parts have arrived.3 stars is generous for this place. I do regret purchasing from this place. Will never purchase from a non certified used car dealer again :(

Purchased my car through this dealership because I was particularly impressed with our sales consultant Jin Ha. Shopped around at several dealerships before I settled on this one. I appreciate Jin’s honesty and willingness to go above and beyond to ensure I got the exact car I wanted at the price I wanted. He showed a lot of patience throughout the whole process answering all my questions and addressing all my concerns. Everyone at this dealership was very friendly, it was a great shopping experience. Love my new car.

Spent 3 hours here with a salesperson who was attempting to get me a good price or as close to my asking price as possible. After 3 hours, decided enough was enough and started to head for the door. They sent out a manager and told me to sit down to discuss a deal. I spent 3 hours discussing a deal, I told him this is my price and there is no discussion. He loudly called me crazy, enough for the entire store to hear, and claimed my price was too low. Well, another dealer beat the low price offer I made to darcars within 30 minutes of discussion and gave me thousands more on my trade in. I was crazy, crazy enough to head to darcars who tried to low ball me on my trade in and charging me a lot more for a new car, in addition to outrageous fees. $699 for a tire fee? I paid $7.50 at the other dealership.

I had purchase a car from here. Drove four hours to get the car that I wanted. Romeo DeLuca was my salesperson. Cant tell you how happy I am with my purchase. He made the process so easy and smooth. He made sure I was satisfied with the car. Everyone at the dealership was great to work. Would buy from here again. 100% satisfied

We had the pleasure of doing business with Anabely Vargas and she was awesome. She was very helpful in every way possible. Everything we asked for she made sure to get it done for us, and she has excellent customer service personality!!!

Did not feel welcomed coming into the dealer. I was looking forward to lease a IS350 and it didn’t go as planned. The sales man I was talking to was great guy but when it came down to my payments he called another man over and it sounded like he didn’t want to sell me the car to begin with. He was rude and did not let me get a chance to speak. I wouldn’t recommend Lexus of Englewood.

I did not have a good experience at this dealership and would NOT recommend it.

Amazing Personal Marry SHES AMAZING

I had an excellent experience at DARCARS. I was helped by Nayem, and he was very patient, answered all my questions and concerns which led me to purchase my new car (2021 nx 300 f sport). Im very happy with my purchase, with the service of the sales rep, and the process provided to me. I will definitely be returning.-Glorian Kosi

I met an amazing sales consultant, named Jin Ha. I can see that he’s trying to get the best car for me. It’s such a huge dealership, so they have everything what you want.

I leased a new Lexus UX 250h here. Big thanks to the sales consultant Jin Ha, who was very informative, friendly and patient throughout the entire process. I always find the negotiation step nerve wrecking and it makes me sweat and shake, but felt like this part of the process was just a friendly conversation with Jin, who was very transparent, respectful, and really worked with me to get a great deal. I really appreciate this!Also had great time talking to Toni Han who was kind enough to check in, and made the financing step feel very satisfying. It was an absolute pleasure to talk to her. The rest of the staff were also very friendly and courteous; I never felt more confident in every step of the purchase. Thank you everyone for the great experience!

My wife and I set an appointment to meet with Jin Ha and we are glad we did because he was very helpful throughout the entire process. We ended up purchasing the Lexus ux250h and we love it.Jin Ha and Toni Han were both very professional and thorough. We will definitely recommend them to our friends and family.

I just bought a car from DARCARS Lexus of Englewood and the experience I had was amazing due to Jin Ha l. I knew which car I wanted walking in but was a bit nervous about the price of the car (lets be real.. Lexus’ can be a bit pricy) but he made sure to address any concerns that I had about making this decision. I am extremely grateful for his efforts in doing his best and making me feel 100% comfortable making this large purchase. I highly recommend anyone looking to buy a car to get one through Jin Ha!

My husband and I met with Jin Ha and from start to finish the service was exceptional and very thorough!!We felt very comfortable throughout the process. Jin and Toni Han was able to help us every step of the way. We highly recommend Jin to anyone who needs a sales consultant!!

Bought my RX 350 in 2016. Fabulous sales team. Finalized my SUV in 1 hour. The service is fabulous, most smooth, precise, and hassle free. Congratulations to the whole team and management at Darcars..

My wife and I had a great experience from beginning to end with DARCARS Lexus of Englewood. The salesman, Nate Green was courteous, professional, knowledgeable and not pushy. Made the experience feel organic and less of a sell he had to make. We will certainly come back and recommend to friends and family. Thank you for your professionalism and kindness Nate.

My wife and I bought I Certified Lexus RX 350, we had Rome as our salesman. Rome was great, he helped us with our car selection discussed all our options? Rome wasn’t pushy and did not rush us. If we could we would give him 6 Stars! Our experience at Englewood Lexus could not have been better.

Terrible management skills! I have never seen a sales manager coming and saying, “our dealer is the best dealer in number of sales around here. So if you wanna make a deal now and take this car next week once it comes in, then we will work on the numbers since the car you want is a very rare find.” You wouldn’t be able to retain your returning customers with this kind of manner whatsoever. If your dealer is the best dealer in this area, offer better customer service to keep those numbers and train your sales people so they can offer options first before heading to his manager in the middle of conversation. Very unprofessional!

I purchased a car from Lexus of englewood. Everything was great and Salesperson Jin Ha was extremely patient and nice. I was able to take my new car home on the same day!!I really recommend Jim to anyone trying to purchase a vehicle from this dealership.Thank you jin 🙏🏽

Sales Representative Jin Ha was a pleasure to work with. He and his staff made the entire process easy. Shout out to Marcus (Sales Manager) who was checking in on me the entire process. I would definitely refer anyone looking to purchase or lease a Lexus to visit Jin @ Englewood.

STAY FAR AWAY!!!!!!!!!!!!!!!!!!!Stay far away from the used car people here. Complete crooks had looked at a car online from car gurus and seen it listed for an good price and miles was low. Get to the dealer and the price is now 10k plus higher but miles are lower so must be mistakes with the post. Tell the used car manager about it and he argued with me saying they make the posts about the cars so there’s no way it’s wrong and said I’m lying to him about it. Then says o well car gurus is a 3rd party site. So car gurus just changes the price and mileage to how they see fit I don’t think so. Stay far far away from this place. I’m not the only one when I was there hear a customer with an issue with her car and they were give her the run around. Shady shady dealer. Please don’t contact me as there’s no way for you to fix the issue I had

My gf and I visited this Lexus dealership to see some certified pre owned vehicles. Frank was our sales rep and he is fantastic! He is patience, knowledgeable, and considerate throughout this whole process. Also wanted to give a shout out to Sean. Both of them went the extra mile. Thank you!

Traded a 2017 RX350 with a 2021 RX350 last Saturday Jan. 9. Had a very pleasant experience with Mr. Nate Green who readily assisted me during the process. Nate was very candid, but not pushy and deserve a Five Star!

I found the perfect car for me. Thankyou so much mam yvette valantik for helping me out. You are a nice human being. Feel so great. You guys are awosome.

Bad experience, dont let them fool you.

Very poor customer service skills I have leased 2 cars in past here and had no problems before but today was the worst very unprofessional and for the person to claim be a sales manager at that. I would take my business to another lexus dealership for this. All I wanted was a price/payment smh never againSales manager was so focus on pre qualifying and worrying about credit instead of trying to sell me a car. If this is was your management consists of they need to be retrained to help better your sales as a business.

I had an amazing experience with leasing my first Lexus in Englewood. Tae and Marcus were super helpful and patient. They made my transition smooth and easy. Loved the customer service and the positive energy from the staff. Look forward to working with everyone here moving forward.

It was the best Lexus experience I had. Ive been running to dealership to dealership and had a difficult time trying to find the right sales person who was actually educated in their cars. Everyone at the dealership was very knowledgeable and friendly. Customer service was excellent. Frank Pangallo was the best sales guy I encountered during my car shopping experience and the manager Mitchell Patlock, the sales manager was very welcoming. Visit them and you wont regret!

I just bought a new used 2015 Prius from this dealership. My salesman Frank was absolute gold. It was my first car purchase from a dealer, and my first big purchase. Frank was very informative of the Prius on the test drive, and offered drinks while we worked through the car buying process, and he set me up with insurance and temp tags and titles. Car was pristine, and gassed up. Also, the sales manager didnt skimp on the test drive. We drove a stretch to really feel the car out, especially since it was a hybrid. Controls were explained and other hybrid EV helpful information. 1st time in a dealership was cool and I felt I wasnt there any longer than I needed to be. Frank also followed up to see view the car and I were doing, which was thoughtful.