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Thompson Automotive
1855 W Union Ave Ste H, Englewood, CO 80110, United States
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Thompson Automotive
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Sa
Review №1

The crew at Thompson Auto is amazing! They are beyond professional and caring. All the communication we had was prompt, clear, and reliable. The service they provided was fairly priced and I was given several options to help fit my budget. The time they spent working on my vehicle was quick despite leading up to a holiday weekend. I would highly recommend you check out Thompson Auto for any of your car needs!

Sh
Review №2

Beau youre such a great man to work with, please take your car here versus anywhere else they have so many awards for the past 10 years for the best automotive shop in Denver thats local. Theyre very reasonable they explain good prices to you, very professional, they helped me fix my Infiniti.They even offer courtesy cars for people who need a car on the go but still need their car repaired!

M
Review №3

As a woman, I had simply resigned myself to paying more for car services. I thought the Thompson Family, like everyone else in their business, would succumb to this greedy, unfair and despicable practice. They did not...THEY WERE COURTEOUS, MORE THAN FAIR AND RESPECTFUL!Everything at Thompsons was about customer service! From the temperature in the waiting room, the lightening speed of their service, and their fair prices. My mechanic was knowledgable but didnt talk down to me. Ill never go anywhere else.Dont walk! Run to Thompson Family Auto where they know the meaning of service and put it into practice!

Ke
Review №4

Great service! Family owned, which is one of the best parts. Will go back again, (but hopefully wont NEED to. Lol)

St
Review №5

Top notch, 5 star company. I have been taking my car here for about 3 years and they provide the best customer service! I have total confidence with their work and their prices are reasonable. Its the little things however that to me set them apart. Always eager to assist me with anything. I cant speak highly enough of Jamie and Bob.

Ta
Review №6

It was good. Took them a REALLY long time to do an oil change. Dropped off an 11am appointment & they didnt call for me to pick up until after 3pm. We use the work truck for deliveries & to have it out that long was an inconvenience. I guess I shouldve gone to Jiffy lube or Grease Monkey if I wanted it fast. They were, however,thorough & found everything we need repaired.

Bi
Review №7

We have an old 1994 Ford Explorer with 300,000 miles. Thompson Automotive has done the repairs for 10 years now, keeping it working great and making sure it is safe.We so appreciate this family run business and the incredibe customer service they have demonstrated for 10 years now!

De
Review №8

I checked around with many repair shops to compare and Thompson is sbolutley the best!! the front desk is prompt, knowledgable, attentive and very kind. the mechanics actually took me back to show me exactly what i needed and explained. They did the work promptly, so reasonably priced and expertise with my car. i have been there several times and now they are the only repair shop i will use!

Sa
Review №9

Very good and personal service. Trustworthy...

L.
Review №10

This was the second time I took my Subaru to Thompson Automotive. The service they provide is beyond top notch.I HIGHLY recommend them.They dont charge an arm and leg either!!!!

Sa
Review №11

Great company to work with, very professional, Bob was willing to teach my about my truck. Great place to take your vehicle the team there is excellent.

Da
Review №12

A great family owned auto repair shop. They show you pictures and explain fully what needs to be done and what can wait for later. They dont hard push you for items that you dont need.

Ad
Review №13

Phenomenal service, communication and professionalism. 5 stars all around 👏🏼👏🏼👏🏼

Ju
Review №14

Everyone at Thompson automotive is very friendly and helpful. The technicians are skilled and knowledgeable!

Ni
Review №15

Poor communication. Poor workmanship (I later had to take my car to the Honda dealer to have them fix the problem and was told that Thompson left screws and bolts out when installing a steering component...). Just go to the dealer. They were not thorough or timely.

co
Review №16

I greatly appreciated the friendly customer service! Not something you see very often these days. They made me feel extremely special as they offered a complimentary car even though the work may only take a few hours. Thanks Jaime!

Ja
Review №17

Location is easy to find, clean, and had a nice waiting area. Staff is super friendly and efficient. I went in for an oil change and they diagnosed a few other issues, didnt do any work with out asking me and then gave me a detailed list of the costs for the issues I didnt want to address today. Will definitely be back here.

To
Review №18

Incredibly professional and trustworthy. Their garage is so clean! As a woman who knows nothing about cars, I felt very welcome and will definitely be returning with all my car repairs and service needs!

Gi
Review №19

We took our vehicle in for a routine oil change before going out of town for a 6 week adventure and found out there was something wrong with the turbo(s). The team contacted the warranty company and handled everything for us! The technicians working on the vehicle worked late on a Friday so we could head out of town on Monday as planned. We are so thankful for the dedication of the whole staff so we could leave for adventure on time! Thank you for everything!

Jo
Review №20

We have been using Thompson Automotive for many years now. They are a family owned and operated business and we trust them completely with all of our vehicles. Great personal customer service! We highly recommend them. Mike and Jodi of Littleton

K
Review №21

I took my 08 Ranger in for an oil change and find out where there was a fluid leak. They found a transmission gasket was leaking. Jaime explained the issue and cost; replaced the gasket and no more leak! Jaime and Bob were exceptional to work with. Shout out to Mark who walked me back and showed me the issue from beneath my vehicle while it was on the lift. Many thanks to Jaime and Chris for the rides back and forth to get my vehicle. Truly, exceptional service!

Li
Review №22

Jamie and her team are amazing! Trustworthy, honest, professional and friendly!

Su
Review №23

These guys are the best, they are honest and upfront with everything they find and do not pressure you to do any repairs you are not comfortable doing. They are professional and I would recommend them and have used them over and over on my older vehicles.

Jo
Review №24

Family has been using Thompson Automotive for quite a few years now, and have always been extremely satisfied. Expert service and repairs, that they back up 100%. Bob and Jamie are great people who always make you feel like you are family. Highly recommend. Trustworthy!

AS
Review №25

Really amazing people they were very friendly and polite showed everything that was wrong in person all in all very good place I really do recommend it!

Bu
Review №26

Jaime and Bob with Thompson Automotive are my go to mechanics. Not only because they know what they are doing as a business they also make you feel like family when you go into their shop. Very experienced, honest and trustworthy. They are a mechanic that you can relay on, not someone that will take advantage of you. I would highly recommend their services if you need anything done with your vehicle.

Ha
Review №27

I always go to Thompson Automotive! They have amazing prices, and do the best job. They are honest about all their work and take care of their clients. Wouldn’t go anywhere else!

An
Review №28

This place does an amazing job and has many services!

Da
Review №29

Upon going to Thompson Automotive for the first time, I received the most wonderful customer service one could ever expect to receive from an auto body shop. After getting a very warm greeting upon entering the front door during one of the coldest days of the year, I was given a ride during the blizzard to a nearby restaurant by Bob Thompson while the team worked on getting my oil changed. They even helped to realign my front fender which was damaged earlier in the week for no charge. I highly recommend bringing your car here for its service needs as you will be blown away by the service you receive, and quality of their work.

Ju
Review №30

I am so glad we got that mailer from you! We needed a new mechanic and decided to try your place out! I got an oil change first and when you did an inspection you gave me a list of repairs that I need. Your team is highly skilled and very reasonably priced!! I am up and running again and am happy about it! Thank you so much! You have 2 new customers for life!!

A
Review №31

It’s important to have a reliable and trustworthy mechanic; just like you will find with this team. I’ve been taking my Jeep here for the past couple of years and have always felt that they treat my vehicle with care. I would highly recommend Thompson Automotive to anyone looking for professional service and a friendly face.

Ma
Review №32

Ive been taking my cars to Thompson Automotive for nearly 10 years. I drive 30 minutes across town to take may car there because they prove to me every time I bring my car in that I can trust them, that they are experts at what they do, and that they care about me. I have reached the point where I have complete confidence that, when I bring my car in to have a problem addressed and ask them to let me know about anything else they see, Im not going to be taken advantage of -- if theres an issue, theyll tell me (and even show me if I ask), and if theres not, they wont make something up. I used to get quotes from other shops to make sure I was being charged fairly and I dont even do that any more because I have never been charged or quoted a price that wasnt completely fair and reasonable (even when it may have been more than I wished it were). I cant recommend Jaime, Bob and their team more highly. Thompson Automotive is everything you want an auto repair shop to be - highly skilled, fairly priced, clear communicators, friendly people with a huge emphasis on customer service. Absolutely terrific.

Gr
Review №33

These guys are awesome! I love knowing that Im not gonna be sold a bunch of repairs I dont need and that, when there are things that need to get done, theyre bring it up because they actually care about whats best for me and my car. Ive been using Thompson Automotive since 2012 and always recommend them because I know they can be trusted to treat my friends with honesty and professionalism.

Ky
Review №34

I recently starting using Thompson for my Subaru. Jamie and the rest of the shop are extremely trustworthy and reliable. They also have loaner vehicles upon request which is a huge plus. I will be returning for all of my work!

Da
Review №35

Taking my vehicles to Thompson Automotive for repairs is like taking my car to a trusted family member.From the time you enter the door you are greeted with a smile and a warm welcome. All your concerns are addressed and taken care of.I will continue to trust my automotive repairs to Thompson and I highly recommend them to you.

St
Review №36

Had my car for 2 months. Kept telling me they were “busy” and couldn’t work on it. After 2 months I just picked up my car without repairs being made.

Je
Review №37

So happy I found Thompson Automotive! I know some mechanics can take advantage and take you for a ride, but that is NOT what will happen when you go see them. They are such great people to work with and I trust them with my car. Fair prices and dont push you to get work done that doesnt need to be done. HIGHLY recommend Thompson Automotive to everyone I come across. They make you feel like family :)

Ra
Review №38

Locally, family owned and honest. What more could anyone ask for.

Lo
Review №39

Jamie & the Thompson crew are awesome! Theyre always super courteous and do great work at a reasonable rate!

Pa
Review №40

Excellent service. Got me in and out same morning. Everyone friendly. Gave me ride home. Very fair cost.

Ma
Review №41

My mechanics are amazing and honest. Bob and his crew work hard to earn and retain the trust of their customers. I have had a variety of auto issues and I have been able to trust that Bob and crew will keep working to get it right. Their work is also guaranteed! Seriously!! Highly recommend. If they cant do the work, they have people they can recommend. Just go to Thompsons.

Pe
Review №42

I havent had a single bad experience with Thompson Automotive. They consistently deliver exceptional customer service, always putting the customer first, and turn repairs around quickly (without sacrificing quality) so that you get your car back as soon as possible. Most importantly, you can trust them to give you honest feedback about what your car actually needs – a refreshing guarantee you simply dont get at most other service shops.

Je
Review №43

An honest and friendly business. Very knowledgeable and I havent found a problem they cant fix. They inspected my vehicle on my first visit and gave me a list of recommend maintenance which i have found very useful. Not too expensive and they were able to fix an issue I had been experiencing for over a year that no one else had been able to figure out.

Ch
Review №44

Jaime and her crew are great. I took my car there to have a sound investigated that the prior repair shop couldnt figure out twice and they figured out the problem in 5 minutes.Amazing, friendly, and super efficient! I have recommended them to my friends and family before and theyve all gotten superior service too. Wouldnt recommend anyone else!

Ma
Review №45

Tried to tell me i needed new trans fluid when i didnt, and that the motor mounts were old and worn out when they were replaced less than 6mos ago. Front desk people were nice though.Bumping to 3 stars from 2 because once again the people dealing with the customers are very nice

se
Review №46

These guys are great and trustworthy! I have had a few of my own cars worked on my Thompsons automotive and they work with you as well as giving you a ride or a loner car if needed to make sure their customers are always taken care of. I would say they are top notch and any work that needs to be done I know I can go to them!

Ja
Review №47

Jamie, Bob and the whole team are a joy to work with and give great value and great service. I brought my care in to have brake work done because I trust them over the dealer to be honest and transparent. I appreciate the comfortable customer waiting area and the availability of a loaner car upon request. Ive been there when its been busy and have watched how good they are with prioritizing customer needs over everything else. You will be glad you brought your car here.

Er
Review №48

We appreciate the work you completed on our car. It runs beautifully. Your staff are friendly and helpful. We recommend you to others!

Ch
Review №49

Jaime and Bob are the best! Bob is an expert technician who kept my Sable on the road far, far longer than it should have been:) He also does great work on my Subaru Outback and my Chevy Suburban. Jaime brings a kind smile and a lot of laughs every time I visit her, and her clean shop allows me to be comfortable (and even work at their business work station). Jaime and Bobs customer service is exceptional and they are honest, reliable, knowledgeable and affordable. Keep up the great work Thompson Automotive!

Ca
Review №50

Unfortunately, I broke down on my way home this afternoon. Fortunately, it was within 200ft of this amazing company. The staff is wonderful, kind, welcoming, they all showed concerned and express sympathy. They made me feel my vehicle problem was their top priority. The mechanic heard I was broke down on the street and without hesitation he jumped into action. Im thankful for this company.Including me in the process helped tremendously. Starting with them explaining what could be causing my vehicle problems and how they would address it, all the way to the end with the follow up phone calls and emails! I even got a reminder my oil and service was due.Not only do I recommend them to a stranger I recommend them to my family, including my kids.Stop looking for a honest, hard working, straight forward, dependable, affordable mechanic. You’ve just found them!!

Ce
Review №51

Short Version:Nice people who seem to do a good job, but are expensive compared to other shops and I do not agree with the way that they did business with me or treated me as a customer.Long Version:I will be as factual as I can about everything that happened, so if you have the time, this is worth the read. First off, Jamie and Bob are nice and seem to know what they’re doing. I typically do my own car work because I don’t always trust others to do good job, but I decided to give Thompson automotive a try after a good recommendation and my first experience with them was largely positive. The only downside: the cost was a lot higher than other places I have taken my car to.My second time in was less positive. I dropped my car off on a Wednesday afternoon before heading out of town for the rest of the week. I was getting one step colder spark plugs installed in my modified Subaru and having the firewall spot welds checked.My first issue was that I did not hear anything at all until the following Monday morning when I finally called them to find out what was going on. They went and checked and told me that the car was done, which surprised me as Ive never had a mechanic shop not call me before doing the work to tell me the cost ($415, far more than Ive ever paid for my spark plugs on this car anywhere else). I asked about the spot welds and they said they would find Bob and call back. I then waited all day without hearing anything before I called them back to find out what was going on. They had someone get Bob to check, and then called me back and let me know that the car was ready.I got a ride over and picked up my car and the first time I went full throttle on the way back, my spark plug in cylinder 4 misfired and the check engine light came on. Because they were closed, I limped my car back first thing the next morning. They did not have any loaners available because one had broken down, so they got a different rental for me so I could get to work.They called back at the end of the day to let me know that the car was ready again and tell me that I owed a further $150 for the work. This blew me away because, not only was I not called to be informed of further cost again, I wasnt expecting to have to pay anything. When I protested, Jamie told me that because my plugs were purchased somewhere else, I had to pay for the work and the plug again. She said this is a policy with any outside parts brought to the shop. Now, I dont have any issue with the policy, and it makes sense, but I have a huge problem with the fact that they didnt explain this to me at all or even mention it when I brought the car and plugs in. After some discussion on the phone, Jamie agreed to cover the labor if I would pay for the plug ($21) to which I agreed.When I got there, Jamie told me that they had talked it over and would not be honoring the agreement we made on the phone and that I would have to pay the full $150. She said that there was no way they could have seen the damage before they installed the plug and that it had been dropped (causing reasonably extensive damage to the plug, which made me think it might have been noticeable) but that they could not have known before installing because it needed engine heat to expose the damage. She said there was no way they had dropped the plug, put anything on it, or damaged it on the installation and that it was dropped before they received it. I was careful with the plugs, and I received them from Rally Sport Direct who is a respected company in the Subaru community, so I’m not sure how.I have a lot of experience working in customer service and I know how to manage a customer relationship. If I fail to explain a critical piece of information to a customer, that is on me and my company, not the customer. If I tell a customer I am going to do something, I need to make sure I do it, period.I’m not happy to write this because they are nice people, but sadly this a customer’s only real recourse.

Lo
Review №52

Looking for new service place after more than 30 years. First try not so good. Thompson was excellent and met my rather high expectations.

Gl
Review №53

This guys are extremely good and knowledgeable especially Japanese cars, Thank you for your hard work.

jo
Review №54

Thompson Automotive has become my go to for all auto repairs. Their customer service is unmatched and I trust that they are keeping my vehicle in tip top shape without doing any unnecessary repairs. They have steered me clear of making unnecessary repairs other shops recommended solely off of mileage and make me aware of upcoming issues with my vehicle so I don’t have any surprises. I can’t recommend hen highly enough.

Ki
Review №55

Walking into Thompson Automotive is like walking into a family reunion. Everyone is so friendly, and they will take the time to explain exactly what is going on with your vehicle. And if they havent figured out what the issue is, they wont stop till they do. Its a real blessing to find a mechanic who is honest and trustworthy!

By
Review №56

Thompson did an inspection and diagnostic for me which really helped out with a defective vehicle a dealer cheated me on. They were very courteous and helpful, made an opening for me in a tight spot, and did everything they could to explain my options and give me clear paperwork. They were careful not make promises or guesses about things that were not certain, and gave clear pricing for the recommended work. I would not hesitate to give them more business if the need arises in the future.

Da
Review №57

Bob is a very confident and honest mechanic. I will not take my Honda and Toyota to anyone but Thompson Automotive now that Bob has worked on both of our cars. I know I will get treated professionally and will not be charged for services or repairs not needed. Jamie runs the operations and she is a delight to deal with. She is always very friendly and communicates very well while our cars are being serviced.Extra bonus - They have loaner cars to borrow if you need one! That is fantastic service to offer customers. Anyone who needs an honest mechanic who specializes in Japanese brands, look no further, Thompson Auto will take care of you and your vehicle(s).

Ca
Review №58

These guys rock. I have had issues with my truck and taken it in to Thompson. They quote me and (Im frugal) I call around and check their quote. They are always less expensive and do a fantastic job.Aside from repairs, I take my truck there regularly for oil change and check up. They have always gone above and beyond, take the time to explain what they are doing and breakout the costs out for me so I know what Im paying for. They also do little things to help me (like install a lock, etc.) and give me a heads up on when I will will need to repair/replace things so that I can budget appropriately.And last but not least, they are a small shop - so they remember who I am and what they have done on my truck. They make sure that getting my car fixed/checked up on does not interrupt my day. I sure am glad I stumbled upon this shop. Ive saved a lot of money using them instead of the dealership. And I feel like they are looking out for me instead of trying to make money on me.

Ca
Review №59

Very easily the BEST automotive repair experience I have ever had. The service was done well and the customer care is above and beyond -- my mind is blown by just how good, honest and genuine the people here are. Hard to trust mechanics, but this place is making it much easier!!

Ro
Review №60

I called Thompson Automotive on fairly short notice about a pre-purchase inspection for a rebuilt car. They were able to get me in at my requested time, and they did a thorough inspection. They paid attention to the cars previous damage and my concerns with that, and reported back accordingly. I was confident in buying the car upon their recommendation, and its been a great vehicle so far. The area in which theyre located is a bit industrial, but their waiting area is nice and they offer a courtesy shuttle to the surrounding area. Everyone I interacted with was friendly. I plan to return to have the vehicle serviced at Thompson Automotive based on my experience with them as long as I have the vehicle in the Denver area.

Aa
Review №61

Jaime was absolutely amazing! You can really count on Thompson Automotive to do great work! Thanks again

Ta
Review №62

You cant beat Thompson Automotive!They came to pick up my car from my work and brought it back to me on the same day - I didnt even have to lift a finger! Theyve diagnosed more issues with my vehicle than any other dealership Ive been to (how did the others miss these things?), but there was NO PRESSURE! They educated me on my vehicles issues and helped me form a plan in addressing them without pressuring me into paying them for rather unnecessary repairs.Plus, their employees are friendly and trustworthy unlike the stereotypical automotive worker. I have the upmost trust and respect for Thompson Automotive and their values.

Je
Review №63

Great shop with great service. Always knowledgeable and will not give you any false information. It is also super helpful that they have loaner cars, once Jaime even gave me a ride home. There pricing is fair and they are fast!

An
Review №64

Thompson Automotive has been taking care of our two vehicles for over 10 years now. They do excellent work - at a fair price. The owners have great customer service skills and attitudes. My wife and I highly recommend them!

Cr
Review №65

Awesome people and great service!

Ma
Review №66

I have been one who prefers to do my own oil. We all know that some places will be sneaky to get the extra dollar. So I saw this place on mapping out a spot. I just didnt want to do my oil changes and the other things that come with maintaining my vechile.Right from the first phone call I realized either this will go good. Or Im gonna freak.. from the friendly phone call I knew I was in good hands.Thanks for making my car feel good again with what it requires. I would highly recommend you to others.

Pa
Review №67

My sister and I both love working with Thompson Automotive, they make sure we understand what our choices are with fixing our vehicles. They also understand that sometimes we may need to create options for when we can do more work on the car. I feel they are always open and straightforward.

Bo
Review №68

I have been using Thompson Auto for over 6 years now. They specialize in smaller vehicles but Bob has always taken care of our larger Suburban and Turbo Diesel Chevy pickup. With both major and minor repairs performed on both trucks all repairs were flawless. Thank you for the extra effort!

St
Review №69

Ive known Bob and Jaime for years now and they have exactly what you want in an automotive shop - honesty and integrity. They dont use cheap parts which is why you get a 36,000/3 year warranty on repairs. They include tire rotations in their oil changes and even have loaner cars available. This is the place!

Ke
Review №70

Brought in a new-to-us but very used car for evaluation and service. Thompson developed a list of recommendations, and provided simple, easily understood recommendations, including suggestions for what to do now and what to postpone. They listened to and accepted our decisions with no debate and did the work right-the-first-time. Finished on schedule. New tires and alignment made a vast improvement in handling. We use Thompson for all our service and repair needs and they do a great job

Sc
Review №71

I had a good feeling when I was told to find an ASE Certified mechanic and I came across Thompson Automotive. My car had a broken axil a mile from work in Brighton.Within 2 hours of my phone call and right after a snowstorm my car was on its way. The assessment and repairs would have been done in 3 days if it had not been for an issue with my warranty.The staff was ready, capable and courteous. If youre on the fence about which mechanic to choose, give your business to them and you wont be disappointed.

Ra
Review №72

Took my food truck here and the service and repairs were above and beyond outstanding! Bob is super knowledgeable and helpful, and Jaime couldnt be any nicer. This is the only place I will take my vehicle from now on.

We
Review №73

Ive been extremely pleased with all of my visits to Thompson Auto! The whole team is great. If youre interested in wonderful service on your vehicle, knowledgeable and friendly staff, and work you can trust that wont take up too much of your time - dont hesitate to visit Bob & Jaime! I treat my car like my baby so Im super critical of auto shops. That said, I know I can trust Thompson Automotive and that theyll take care of things.

Ma
Review №74

After taking my car to Bob and Jaime, I would never consider going anywhere else. You feel like family when you visit them. They are the most honest, efficient, and professional mechanics I have ever known!

Cr
Review №75

They were quick and flexible, I didnt have time because of my crazy work schedule to drop off car so I did early morning key drop and then later in the day I received a call about the work being done on the car they were able to do that day. They were honest and in my budget. I will be returning for future work on my older car that needs some TLC. I felt respected and in no way taken advantage of just because I was a young female, like other shops I had visited the week before.I had shopped around for a shop I felt comfortable taking my car to and this one was helpful.

Bi
Review №76

Wonderful people and tremendous service every time. If you are looking for a no BS mechanic that is extremely trustworthy this is the place.

El
Review №77

Love this place! Honest, reliable and friendly. Jaime is so easy to talk to and I genuinely feel like she cares about me as a person. I also live near Littleton and Thompson Automotive was easy to get to! They took care of my Toyota Sequoia and Im confident in the quality of their repair. 😊

Wi
Review №78

Super nice staff and not terribly expensive for the services received! They really want to ensure your happiness with the services and they have a pretty cozy lounge area and even the ability to bring you back/forth if the work will take a while.

Da
Review №79

We called the morning of our appointment and they were so great for getting us in almost immediately. While the service took longer than we expected (it was out of their control due to parts/courier issues), Bob did not hesitate to stay after hours until the job was done. Their customer service was superb, and I would definitely recommend them.

Br
Review №80

I’ve been using Thompson for a few years. They are the best. Their communication, service, and quality of work is excellent. Highly recommend.

Be
Review №81

Very reliable shop with great customer serviceHad my transmission making some noise, their lead technician drove himself all the way to my apartment in order to evaluate the vehicle, so I could avoid a tow, or risk damage by driving it while he did a quick evaluation.

Je
Review №82

If youre looking for a great mechanic, look no further! These guys are great... they communicated so well, gave us a ride home when we dropped off our car, and seem honest & reasonable priced... everything I could hope for in a mechanic! Thank you for the great service!

Mi
Review №83

Knowledgeable and fast! Really like the new texting system to keep me in the loop on what service is recommended as well.

je
Review №84

I grew up with my dad doing all of my car care and maintenance so when I moved out of state I really struggled to find someone I could trust to take care of my car like my dad would. Thompson Automotive was the first place I have taken my car in the 7 years I have lived in Denver that I felt I could completely trust. Jaime is very welcoming in the office and Bob was straight with me about what I did and did not need to do. This was very comforting since my car is just breaking the 100,000 mile mark. Customer for life!

Vi
Review №85

The Thompsons are more like family the way they are so helpful. This is my new perfect auto shop!

J
Review №86

My experience with Thompsons was as good as an interaction with an auto repair shop could be. I have a Nissan Quest minivan and had an expected large ($1000+) repair I needed done. Although the estimate was about $1100, the actual cost for the repair came in significantly less and I was able to use that saved money to have several other repairs performed that were really needed and that I had been putting off. Jaime (Thompson) laid out all of the repairs they recommended and the cost for each and let me choose which ones I wanted to do. There was no pressure to get any of them done, only that the shop felt that one was more important than another. After I authorized the repair work, they found another problem when they got in there and additional repairs were warranted. Jaime was seemingly hesitant to tell me about this, as if she really felt bad about it. I really did feel that she regretted giving me the bad news. She even said they wouldnt charge me for the additional labor to install the needed part, only the cost of the part would be charged! When was the last time THAT happened at a repair shop? I have some mechanical knowledge and had done some investigation on the problem with the vehicle and I was patiently listened to and my comments appeared on the final invoice along with a detailed explanation of everything the technician/mechanic did to diagnose AND repair the problem. AGAIN, I have never received such a detailed report of the process from beginning to end. Going to pick up my vehicle after the repairs were complete presented me with another pleasant surprise.The office portion of the shop was very well-appointed, clean and cozy. Youd never have known it was the office of an auto repair facility.I will go back to Thompsons for all of my auto repair needs and will definitely refer friends, family and coworkers to them! A completely first class business in all respects.

Ch
Review №87

Very good place to get your car fixed. Family owned business.

Si
Review №88

Second time i have brought my car here, great trust worthy service.

An
Review №89

We take all of our cars to Thompson Automotive. They are friendly and make you feel welcome. They also do not try to up-sell you on repairs or maintenance you dont actually need. They are the best!!!!!

DJ
Review №90

Knowledgable, honest and kind. They care about what we value as customers and automotive enthusiasts. We just moved to the Denver, CO area from Texas. We feel very fortunate to have been recommended to the folks at Thompson Automotive. I can say, with out a doubt, we will be bringing our vehicles to Thompson Automotive exclusively. I highly recommend taking your vehicle to Thompson Automotive for any and all of your automotive needs!

Br
Review №91

Great customer service, I mean top-notch all the way.Honest and skilled mechanics that wont take you for a ride.You can get cheaper work performed else where, but I have found in this business, you get what you pay for.~Bryan

An
Review №92

In addition to doing great work for standard car car, what I value most about Thompson Automotive is that they give you information on preventative work for your car and a timeline of when it should get done. I got my oil changed and they let me know that there were several things to repair in the next 6 months to prevent the car from breaking down on the side of the road. They also give very accurate estimates. They are always so nice and go above and beyond my expectations!

An
Review №93

Took my Kia in for a blown gasket. There was a miscommunication and they did not catch this at first. Went through with replacing my battery and spark plugs as they suggested, however, I had to take my car back because the gasket was still blown and my engine was over heating. I spent money I did not need to because I was going to get a new vehicle if blown gasket was the case. Cost to fix the car was not worth it. Thompson Auto messed up. Thompson Auto took full responsibility and made things right. I want to thank you guys for your kind actions and I appreciate it. So much. If you take your vehicle here, be very clear with your concerns regarding repairs. These are good people though.

R
Review №94

FINALLY a mechanic that doesnt try to rip you off at every turn and actually knows what theyre doing! I LOVE Thompson Automotive and, recommend them to EVERYONE I know. I have a late model luxury vehicle and they have helped with everything from simple oil changes to brake work to suspension work and more to keep my car running well. If youre looking for a mechanic who charges honest and fair prices and does GREAT work = call them today!

Is
Review №95

Awesome team at Thompson Automotive! Very friendly and informative and they even drove my car to me and gave me a loaner vehicle to get to work. Highly recommend this business!

M
Review №96

Took two cars for pre-buy inspections, each took approximately 2.5 hours. In that time, Chris and Bob checked quite literally every inch of the car from the inside out. Allowed me to go into the back and check out the car while it was on the lift; while there Bob went over everything he checked, the good, the bad, the ugly, he was very thorough and concise in his breakdowns. It gave me a good sense of mind knowing what was high priority changes and which would come up in a few months, and ones that might need to be evaluated in the long term. They were extremely knowledgeable about what the car should have, what it was missing, what other options are out there, and at the end gave a cost breakdown which I was able to use to negotiate with. I am often very weary of new mechanics but from the front office to the back, their attention to detail is unmatched, could not recommend them more!

Je
Review №97

I took my car into Thompson Automotive with transmission issues. Instead of them selling me on fixing it for me which they could of done, they did research and found out about a class action lawsuit against Nissan and that the dealers were extending the warranties and would fix my transmission for free. They easily saved me thousands of dollars! Not only do they do good work but they exercise the upmost integrity! They got a customer for life!

Ja
Review №98

I found Thompson Automotive after giving multiple other Denver shops a try. Ive lived in Denver for 7 years and have searched for a mechanic shop I can trust, and return to for as long as possible. They walked me through all the things wrong with my car, and made sure I felt comfortable having them do the work they did. If youre looking for a great, lifelong, and local mechanic, Thompson Automotive offers that.

na
Review №99

Very great people who care about what they do. By far the most pleasant experience I have had at a mechanics shop! The owner even stayed after hours just to chat with me and explain in detain what was wrong with my vehicle.

Da
Review №100

If you have any doubts about finding a conscientious and trustworthy auto mechanic, they will be erased completely when you take your vehicle to Thompson Automotive. From the front office to the shop, everything they do is top notch. I was long overdue for an oil change and was very happy that, after getting vaccinated, I felt safe enough to get that done!

Information
25 Photos
100 Comments
4.8 Rating
  • Address:1855 W Union Ave Ste H, Englewood, CO 80110, United States
  • Site:https://thompsonimportrepair.com/
  • Phone:+1 303-656-2108
Categories
  • Auto repair shop
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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