Busy place. got in fairly easily and promptly. fixed the problem. had parts in stock. very happy I went

Outstanding Customer Care Service. Attentive, helpful personnel. Perfectly maintained, super clean facility. So glad I switched from MB in Paramus-the difference is amazing!

They definitely have dropped the ball where it comes to customer service. I was told that I was put down for a loaner car when I booked the service in person (I had showed up a week prior to my actual service date by mistake) They checked me in at the front desk, I was told someone will come get me, I receive a text 30 minutes later that I will be notified when the car is done with service. When I checked back with them, they told me they had me down for waiting. The guy at the front desk was trying to argue the fact he messed up (he was the one who told me in person he put me down for a loner in person because they were short staffed in the service department when I showed up a week earlier for my appointment the week before). Here is a note buddy...say you messed up and move on vs arguing with your customer. I also mentioned I had a wheel issue when I booked this service, no one bothered asking about it. I had to bring it to their attention and was told it would take a lot longer and come back another day. If you had a tech speak to me as they should have initially all of it could have been resolved.Now I have to come back and go through this all again. Not looking forward to it, but have been a customer for a long time here so hoping this was a one off situation.

This business is dishonest, untrustworthy and unprofessional. The business fails to fulfill its contractual obligations. As part of the purchase agreement, certain services were guaranteed. The dealer refused to provide the agreed upon services when I attempted to access the services. I called the salesman and his manager in an attempt to resolve the matter. I never received a response to my calls. I would never recommend this business to anyone. Buyers beware. Stay away from this business.

Bought a brand new vehicle from them. Great experience. Love this dealership. Definitely recommend.

Waiting time from the moment of arrival to the moment when service advisor see you, and paperwork gets done was too long. I had to wait almost 70 min. Compared to my experience with Audi Dealership, it is over too long. It seams that service people at Mercedes didn’t value customers time too much.

I had good experience of this place in the past, on couple of occasions, for tire replacement. But recently I did my first yearly service at this place as I have owned my car only for a year. This review is not for the service technicians as I think its too early to say anything about the quality of servicing. This review is specifically for the service advisor who was assigned to me. I dont want to mention the name on the internet but I am sure if this review is ever read by the showroom, it will be easy to track down using my name. The service advisor just gave a very unwelcome feeling right from the start. As this is my first car and first servicing, I was expecting the advisor to explain me every details and the best options for me. On the other hand, he started with providing me a service B plan (the most costly option) . When I asked about reason for the costliest option (as the car is certified pre-owned and has only 6k miles since the buy), he said it is recommended. Throughout our conversation, he gave me a feeling like I am the advisor and you should listen to what I say as you dont understand anything. At every question of mine I got an expression which conveyed that he thinks I am trying not to spend a lot on servicing. On the other hand, I was just trying to understand how these things work.I ended up spending $1300 on the servicing so money was not an issue. While collecting the car, I asked him some clarifications about the labor charge and if he missed them while explaining it to me the first time, I got that expression again and started proving how accurate his predictions were (he was right on that). I had this belief that Mercedes goes way and beyond in terms of customer service and satisfaction but that is not the case anymore and I I think I will have to find a different showroom here on. I hope this review will help showroom to improve its customer service.

Benzel- Busch Motorcar Corporation is truly the home of the three pointed star. Sossio Sole is a thoroughbred Mercedes professional.Benzel - Busch is a symphony of customer satisfaction.

I received a quick check in and checkout! I recommend Benzel Busch servicing to anyone looking for automobile servicing.

Noise from both front doorside/window has been significantly reduced. However I still hear the slight rattles from the doorside windows I will drive around for the next few days to see if it will go away. Anyway the service advisor was very professional and courteous.

I always get the best care and service from this dealership. My Service Advisor, David Tangen is awesome. Always attentive and a great communicator. Does not try to sell me anything that I dont need.

Engine light on due to fuel cap not tighten, to clean the code charge for $300+ labor...Service advisor is nice but the value is not make sense for just clean a code...

I needed to have duplicate key programmed, which had already been ordered. I was told the key was properly programmed. I got home and the programming did not work. Lots of money for nothing. I contacted the service rep and he said to bring it back in. A waste of time and expense.

Giving 4 and not five stars only because I had to wait a fairly long time to get my car (50 minutes) and my car wasnt washed (which is typically standard practice). Otherwise, everyone is lovely!

Amazing service! Can’t rave enough about how easy it was to get my car towed from my apartment, have the tire repaired (while having the warranty looked up to confirm I shouldn’t have to pay full price) AND valeted back to my apartment. Very professional, courteous, and kind staff. This will now be my go to dealership as I was previously using Mercedes Benz of Paramus.

Luxury at its finest is all I can say about my new GLC 300!!!!! Great experience!!!Thank you to the wonderful Joseph Herman, Sales Manager and Orlando Dranguet, Sales Representative. They made the whole process, from start to finish, extremely smooth and painless! This was by far the best car buying experience I have ever had. Orlando listened and answered any questions/concerns I had. He was very personable, accommodating, super professional, very knowledgeable, kind, informative, patient, responsive, helpful, communicative and not pushy at all.Joseph and Orlando went well beyond the extra mile to make the deal work in a very short time period. Id give 10 stars if I could. Job well done!!.I cannot say enough about their help and professionalism, no games, no tricks, no nonsense.Thank you Orlando and Joseph

My vehicle broke down on Monday, I couldn’t even start the engine. I made several phone calls to request for towing but this service center wouldn’t even pick up the phone during regular business hours. This is a GLE450 I purchased about two months ago. So they finally took my car on Tuesday and I got a call on Wednesday saying they were not able to take a look at my vehicle that day. I wanted to request for a loaner car but since they said it was only going to take a day to solve this, I didn’t ask for it. I get a text message the next day and they say they don’t have the batteries in stock. So then, I requested for a loaner vehicle but they said they can’t provide one because they don’t have any, apparently. It’s Friday already and the work on my vehicle still has not even started. I do not appreciate how they keep making excuses and my experience with Mercedes, especially with this service center has become the worst out of all the other makers.

I return to Benzel-Busch Service because of their consistent professionalism and attention to detail. My service advisor was Dave Tangen. Great job. Thank you.

I needed to pick up my docs for my new car, have the 2nd key programmed and make arrangements for a tech to synchronize my garage opener at my home. They were outstanding in their assistance and performance. Soooo glad I left Paramus behind and moved to Benzel Busch!

Great service. Fast. And they’re very professional.

Excellent service....from A to Z. Very happy. Good turn around time.

Benzel-Busch is a great place to take your Mercedes. My service representative Marco is the epitome of professionalism. He always has my loaner and my car ready to go and makes sure that I am in and out as quickly as possible. This is really important to me because my schedule is always extremely tight. I am grateful for his time and effort.If you take your car here, make sure to talk to him.

After the service, I noticed my interior has been damaged. My advisor Chris Iseman was not in the office so they will call me back on Monday. I will update the review as the issue is being resolved.

All was well except the pick and delivery timings were off. I had long wait to her back form the service department and I understand they were backlogged but once a time is given it should be kept or the customer such as myself makes time adjustments pushing around job responsibilities to no avail.Barring these issues the rest was fine. The care was washed but the trunk was not cleaned with vacuum. for that i will ahev to go to the car wash again.

Everyone was extremely professional and kind. Service was quick and hassel free, in fact getting me a loaner car was a breeze. Within 2 days I had my vehicle back and it was working like a charm. Very pleased with the service I received at Benzel-Busch Service Department in Englewood.

Neil Newman was our service manager. He was not only good he was FANTASTIC! Professional, polite and very helpful. I needed the help of your transportation department getting the cars back to Englewood Cliffs. Scott Bateman and his crew were great. The lady (sorry forgot her name) and the young man that I brought back to Benzel late in the afternoon were all fabulous. Thank you Benzel !!!!!!!!!!!

Really love my Smart for 2, all electric Smart Car. Unfortunately for the past 2 years Ive had a specific issue with charging, one the run battery is fully charged the system reverses polarity and drains the 12V starter battery.This happened from the start. I found a work around in that I would plug it in, identify the end time and set an alarm on my iPhone and go into the garage and unplug it before it died.I finally purchased a portable battery charger, never parked the car against my garage wall, and 20+ times opened the hood, jumped the dead 12V and drove on. We call that a workaround. Finally getting slightly irritated, I called the national customer service # in Atlanta. Joe insisted he was the guy to solve my problem - oops, no! He couldnt help at all.I brought the car back to the dealer this week, with the charger, etc. They nicely gave me a loaner and had the car for two days. Voila I get a text saying the work is done, come pick it up. In reading through the paperwork, I noticed that there was a technical bulletin on my exact problem. The technician updated some software, replaced the battery (3rd one in 2 years) and said alls well w/ my Smart for 2. When I asked the service advisor why, knowing full well that I had this issue from day 1, why they didnt contact me about the fix. He said, we just wait until the next time you come in for service and then we fix it. This attitude is indefensible. Auto companies daily spend time and money notifying customers of recalls, service bulletins, etc. This is supposed to the Crown Jewel in tri-state Mercedes Benz collective. Not even close.Socio, you can and must do better!

Despite the premium brand image Mercedes Benz holds, I have never felt such a premium customer feeling at this dealership. The way that the front desk people greet and treat me makes feel like I just entered a dollar store. Some people think that I am exaggerating it. One thing is clear: I have never felt that this particular dealer (at least, the service department) enhanced my ownership. I had services at different dealers in other states as well. A couple of dealers truly impressed me by the level of services, workmanship, and complimentary services. I have decided to try out Mercedes Benz of Paramus for my next service.

They took 45 minutes to release the car. I told them early that I am coming at 9:30 to pick up my car.I left at 10:16AM. they could stream line the delivery after repair.

Rainwater was leaking in during heavy raining. Benzel did a great and thorough job and now alls well.

Total professionalism - Chris Huling was simply wonderful. Informative, professional and knowledgeable.

Overall, great experience. Michael was very professional, and made it a quick and easy process. Highly recommend him and this location if youre looking to buy or lease.

The service department at the Englewood NJ Benzel-Busch dealership is superior in every way. Responsive. Efficient. Professional. Friendly. Cannot imagine how the service could possibly be improved. Excellent as is. Bravo!

New vehicle lease with Benzel-Busch through my top sales rep Lino and every aspect of the experience was first rate! Excellent Job! Thanks

The value of my car was more than what I owed to the bank and instead of the dealership paying me the difference through a check, the dealer decided to apply that money as a down payment when I specifically stated I was not applying a down payment for the car. So basically, they positive equity money from my trade-in was kept and applied as a down payment without my permission and knowledge until I read the contract when i got home. You know how it is when you visit the finance departmenr and everything is about signing here and there with little time to read what youre actually signing. Everything else about the experience was positive but this will definitely prevent me from returning to this dealership. If you have positive equity in your vehicle, I highly recommend clearly stating you want your positive equity amount to be presented as a check if you dont intend to place a down payment.

Had an issue with my GLA250. Happened twice that, after sitting in garage for extended period of time, could not get car to move. Had to gun engine to get it going. Heard rattling from rear of car. Dropped car off on Saturday and did not hear anything back from service. Called Monday morning and was told car had not been looked at yet. Why did I drop it off on Saturday then? Was told nothing wrong with car and that I should drive it more often. What about the rattling? I expect to have to bring it back in at some point for the same thing.

Chris Huling was amazing! professional, attentive, and honest. The rest of the staff were great as well; very polite and provided services in a timely manner. This will be my go to place when I have any issues with my car. I came here to get someone to look at some scratches I had and they did a great job providing a detail and the car looks amazing! Worth every penny. Thanks again!!

First-rate customer service. Im on my 6th car from Benzel Busch and their top-notch service department is part of the attraction.But my main attraction to Benzel Busch is Giovanni Barbaro - he has handled every one of our transactions and is a fantastic sales associate, along with being an all-around great guy.

The service was a express oil an I was in an out . Great time .... thanks Benzel-Bush ur the best .

Repaired recall item on drivers seat. Did an excellent job

John Powell is a good service advisor working here. He is dedicated to his clients and his customer service has always been excellent since my first time visiting this dealership.

Got 2 different quote for the same service.A manager gave me $600 something and service guy gave me $800 something. Not so delighted experience. especially when you have to pay the higher one.But their work itself was all good.

I just purchased my second car from Benzel Busch and the same salesman Ben Walsh helped me. Ben was nothing short of wonderful and the sales experience from beginning to end was seamless. Any issues that I had were addressed and accommodated for. Also Carlos the finance person was fantastic as well. I love my new ride. Thank you Benzel Busch.

Service agent was very knowledgeable, professional, courteous. Great service experience

After returning for a second time for a tire that should have been fixed previously they found a nail. Then replaced the windshield only to damage the inspection sticker while removing it. Then the service representative Dave got indignant about the sticker. He didn’t relate and spoke about his daughter getting ready to have a black child to emphasize with the dangerous situation of not having a legible inspection sticker. Not only didn’t he want to take fault, he compiled the negative situation with inconsideration. This entire scenario was below a standard for which my well earned money is paying.

Dave Tangen and Scott Altamurra are the best servce writer/ service technician team around

Great experience purchasing a 2017 C300 at Benzel Busch. The process was easy and straightforward. We worked with Doug Ryan who came recommended to us. He was very funny and walked us through the buying process in a detailed manner. I ended up texting/calling him numerous times in the days/weeks after the purchase to ask him questions about caring for the car. Doug was always responsive.

Needed recall services (software updates) and check sensors (door lock/hatch back opener/break assistant). It took 3 days that does not make any sense at all. The service representative was very bad. I was not properly informed so that the senior management had to get involved. The service representative talked to me on the phone while he was eating food full of mouth. In the shop, called me from the far away distance with hand motion. Very bad service guy.

A baseball hit my window and I need to replace it.

I have a mixed review. Had an engine transmission issue on my new C330. Called the dealership and promptly had my car towed in the same day. The problem was solved in a reasonable time frame. However when I went to pick up my car after texting I would be in within the hour, as per their text notification system, I waited over a half our for my car to be brought out. My car finally showed up and I was handed the key without anybody explaining to me what serviced was preformed to fix the issue. I think this dealership has gotten to busy to provide me with the care expected from Mercedes Benz. Dealing with Benzel-Busch since 1995, very disappointing this trip in.

They were able to replace my tire and get me right back on the road basically within an hour and a half - even managed to wash my car in the process. Ive never had a bad experience at Benzel-Busch. They always manage to go above and beyond whenever Ive had any services done there.

I arrived at 8:30 AM at service center, I met Mr David Tangen 9:18,48 minutes after arrival, and he told me that service will take less than 2 hours, and hence I decided to wait instead of having loaner car.However, my service took 3 hours and was ready at 12:10PM without it being washed.It seems that Mr Tangen forgot to move my car from normal service toexpress one because the car supposed to have regular service in case of loan a car.I saw that my car just started service 10:40 AM. That means that between 9:18AM TO 10:40, they did nothing.Up to now, I really appreciated Benzel Busch excellent service, but this time, Mr David Tangens performance was really terrible.

Benzel -Busch in Englewood NJ, appears to have an excellent safe system in place for all its customers needs. My most recent experience was excellent. Loaner Car was exceptional. My Service manager Frank, kept me updated & accommodated my specific needs. Everyone at Service desk was friendly & prompt

I have been a customer here for over 20 years. Their service is always impeccable, professional and wonderful. Highly recommend

The people who are working there is very nice

David was very understanding, patient and accommodating of my particular needs during the repair.

Always professional and fast service. Always provided with a loaner car when needed.

Went into dealership many employees were not wearing masks, very disappointed. Told me I did not have a warranty when I did. Charged me for charges I don’t think I should’ve been charged they should’ve been covered under the warranty. I bought this warranty at the dealership when I purchased the car

The service department takes 2 days to do a simple oilchange and change a few filters, they are so busy looking to charge you for billable hours that in the 21st century any other service shop would have taken 2-3 hrs to complete this service maximum.TOTALLY UNACCEPTABLE !!NOT WORTH THE PRICE.

Benzel Busch continues to exceed my expectations. Marco in service was extremely helpful and took care of the service and returned my car in excellent running performance with a great car wash. They also took care of my service requirements since the car was due for that in the near future saving me an extra trip for service.

They take great care of my car but you should probably speak with a manager to make sure your expectations are met. My scheduled loaner wasnt available, so my service was delayed 1 week. I was told coupon I had would be accepted, it required a call to MB HQ to get a customer accommodation to make that true. Mask-wearing policies arent enforced, so if youre high risk, or protecting a loved one who is, proceed with caution.

Great service and very nice staffs. very easy to schedule service online. highly recommended this dealership.

My car had a recall and like many of us, it can be a hassle to find the time to go and get the repairs. The recall didnt impact my day to day driving and use of the vehicle so it felt like it could be a chore to address. I was very wrong - the Benzel-Busch Service at the Englewood location was so easy to work with! I made my appointment - one phone call, no hold time. Actually had to change it last minute and was able to do so very simply online through their appointment calendar. I worked with Chris Iseman, who is extremely professional and very genuine. They organized a loaner car for me and even let me keep it an extra day because there was a snow storm when I was supposed to pick mine up. End to end my experience was great and I would absolutely recommend this center.

Friendly, fast and thorough service experience. My service coordinator, Christopher Almanzar was excellent. Would definitely recommend them.

Replaced tire due to malfunction. Service was excellent as it always is with Benzel-Busch.

I had my smart car yearly service

Just ok. There is often a bit of a delay. The communication is not quite clear and helpful.

Have always had a good experience. Highly recommend.

I bought a new car. The process was painless. They actually drove the car to my house. Lamont was so professional, honest about payments and costs and very accommodating. Ask for him if you are looking to buy.

I recently went to Benzel Busch with my new GLE580 Mercedes truck for a service and detail. The whole process with Chris Huling my account representative was tremendous. Chris is a real caring guy and made sure to give me the 5 star treatment. I appreciate that and totally recommend Benzel Busch for car purchases and service.

Unfortunately I needed to replace the fuel tank door and assembly.When I reviewed the bill I notice a charge for $28.35 for putting on a paper sticker inside the fuel door with the tire pressure. That may be a 30 second job and cost of a paper sticker. I was told I would be issued a credit.I was told a credit would be issued when I picked up the car on February 25 and again on March 4 in an email. No credit has been issued and there is no pending transaction for a credit on my charge account as of this morning (March10). With the amount that Benzel Busch charges for labor is it really necessary to pad the bill with this ridiculous charge and then not credit back after being promised?

NEVER coming back here. Looks like its back to Paramus Mercedes, where I had to go buy my car since they didnt want to sell me the one I wanted here. But thats for a seperate sales review, I digress. Such a terrible experience from drop off to pick up. Sent 3 texts to the number I was texted from them and I never heard back for 3 days. Was told my car would be ready Tuesday, called and texted to follow up with Dave but was unable to get a hold of him at his desk and the text. He mustve been too busy to help me, for 3 days. I then get a call on Wednesday that it was ready and to respond to the text(how ironic) with the receipt and that the car would be ready about an hour after signing. I signed at 1 PM. I arrived at 2:45 signed in at the desk and was told Dave would be right with me. After about 30 mins of waiting l, I approached Dave directly and he had no idea who I was even after I gave him my name. apparently he lost my paperwork and the name didnt ring a bell. Told me to wait that hed be right with me lol he then comes back and tells me that my cars not ready that they were going to wash it for me as if he was doing something special. They do it all the time you come in for service. I know because Ive been coming here for over 12 years now. So I was made to wait again while they finished that. I guess you and Orlando must be upset we took our business to Paramus after so many years of loyalty. No worries I will make sure everyone I know hears this story. Take care Benzel Id wish you well but Id be lying.

Good Job by great staff.

Automatic mirrors were locked and I asked an attendant for help when retrieving my car. You dont know how to do it,? he asked. I stated I would not have asked for help if I knew. Its your car, he stated aggressively. He was unpleasant and unmasked when customers were required to wear masks. I asked him to step away from my car. He refused. I asked for his name. He would not provide same. I approached the young man who was at the customer service desk and asked for the manager. He said he would tell the manager to see me. I waited in the vehicle drop off/pick up area for ten minutes and decided to leave. Great dealership, great people with whom I have enjoyed doing business. This was a terrible experience of which management should be aware.

BE VERY CAREFUL HERE......Mercedes Nanuet is a much better choice!

They charged $343 to clear sun roof drains that the motorist themselves cannot access; this after the vehicle recently had the 20,000 mile service.

Body work was excellent but I asked for service A to be done before picking up my car and it was completely ignored

They did the joJob, bit Expensive . The Best Or Nothing. I Like

The staff and the level of service I received at Benzel-Busch Mercedes was extraordinary. Far exceeded my expectations.

The service at this location is shameful. The manager tried to charge me for diagnostics for something he would not repair. They would not even take off the service reminder on the dashboard unless I upgraded my type of service. The stuff you expect from sleazy mechanic shops.I rarely write reviews but I truly felt compelled to do so here.

Benzel Busch again exceeded our expecitations in resolving the transmission issue. Thats why my wife and I are repeat customers.

From the time we pulled up until we left everything was done in a very professional manner. All Covid safety precautions were met also. Feltvery safe.

When I drove in, the helpers on the parking lot were chatting to each other and did not came to my car even though they saw me drive in. And one of them went to another car which arrived at least 5 minute later on different lane . Finally when I came out of the car to call help, someone not in that group came to me and helped me. Other service was good.

What a great dealership . Very fast and prompt service . thank you Soccio.

David Tangen did a wonderful keep me informed and getting everything repaired on a timely manner. Thank you.

Terrible. Rude. I was told it would take 2.5 hours. it took 24 hours. Staff was obnoxious.

The check Engine light came on. I called them and they gave me a date and time for the service, and arranged for a loaner car. Everything went smoothly and the job was completed without any charge or inconvenience to me.

Excellent experience with the service department.

My personal concierge chris uhualing is AMAZING! He always goes above and beyond yo ensue I recieve excellent service and have a good experience! He literally almost ran my daughters car seat to me because I almost forgot it! Everytime I call or text he is right ontop of things! Simply amazing service, professional and understanding! If you dont like your personal concierge try switching to chris because you seriously will not regret it! He needs a promotion! Maybe corporate level? Anyway thank you for always providing amazing customer service, especially during a pandemic!

I have been a loyal customer of this dealership for more than 10 years but I was recently treated very badly by a Service Advisor, Mr. Chris Iseman. I had to involve his Supervisor to resolve the matter. Mr. Iseman needs to improve his customer service.

My family has been a customer of Benzel Bush service department for at least 22 years. Sossio has been absolutely amazing. It’s definitely the place to service your car!

No problems. Told me service took one hour. Service was complete, car was washed....1 hr.

ALWAYS WELL TAKEN CARE OF. CHRIS ISEMAN, MY SERVICE SUPERVISOR ALWAYS GOES OUT OF HIS WAY TO TAKE GOOD CARE OF ME.

Great Experience as any other time.Frank Armando as always provided 5 star service.

I just bought a new car which I havent done in ages and was not looking forward to the whole process. I dealt with Jay Milich who was extremely professional, not pushy, an overall wonderful to deal with.

Purchased a 2019 E450 wagon CPO from Benzel-Busch. The overall purchase experience was average. There was a good selection of the vehicles. Representatives there are warm and friendly. A couple of misses however. First of all, without asking the customer, a company logo was put on the trunk. When asked to remove it, the service person advised against it as it would leave a mark on the paint. Why would one do that without getting the permission from the car owner? Secondly, the final pre delivery inspection took hours and we had to wait around. We could come back to pick it up another day if we were told that it could take several hours. Thirdly, a piece of cover for the rear view mirror was removed and not put back. We noticed it after driven the car home. How was it not spotted during the final inspection? Lastly, Connect Me service was not activated at the dealership as it should. We were sent home by the sales person, telling us that we can do it from home. Each incident is minor but it impacts the overall experience. In comparison, my prior experience with Audi and Porsche dealerships were impeccable.

Great service! I will go there again for services.

Had passenger side air bag recall done. Chris Eisman is wonderful to work with!

Not sure why I go back to be honest. The staff seems miserable and it reflects on their treatment of customers. They seem completely disorganized, pricing is often not made clear, your handed things to sign without explanation, dropped off for problem-charged a ton of $- and 2 days later I notice the problem again. Last time a a valet member was sleeping in the booth right in the main waiting area for everyone to see. And most important this was the atmosphere BEFORE COVID AS WELL, so no excuses. If you’re not rich or nasty you seem to get treated worse. Sadly another dealership is too far for me and would likely be just as bad. Hopefully management can get this placed squared away soon.

The person in the front upon entering the building was very rude, I had complained that 3 of my tires had issues and he kept going back and forth with me about it, and then I asked to speak to a service advisor. My service advisor was very gracious and heard and noted all my complaints. However, upon getting my car back, Benzel Busch service dept. had failed to resolve all my complaints. I am very very disappointed, this has never happened to me in the 6 years I have been leasing from them.