WOW barely pulled up in my old, beaten G25x and LEFT WITH A LOADED ROCKETSHIP AND A NEW BESTIE. I couldnt find my perfect car as the nearest one was dang near 600 miles away. I too work with dense, ill-mannered people for a living and completely understand the change of market and inventory. I GOT LUCKY HERE THOUGH. Warmly greeted by the most CHILL crew and the coolest dude in there helped me out. Sal made magic happen with a fair price on my trade and great financing program. He took the time to one over the bells and whistles in my RAV4. Now Im cooler than the other side of the pillow. Thank you Wilkins Mazda!

Got my first car here, we got an amazing deal and the sales rep was very nice and friendly

This is a fantastic set of people. They got me the exact Genesis I wanted. G70 3.3 Twin Turbo Siberian Ice! Great price. No questions went unanswered. Clean professional and overall a great dealership. Multiple employees stepped in to assist me when needed. Even though it wasnt there sale. My girlfriend and I left feeling pleased and jubilant. Smiles from ear to ear! Thanks again to Kevin and Steve for making the whole process so pleasant. 👏👏💯💯

When i arrived the service door opened automatically felt very welcoming!! Tim(at the front desk) approached me and was very nice and on point with any questions i had concerning my vehicle. Wheneveryou need your oil change or other services bring your vehicle here! Thanks especially to Tim for his outstanding service!!

** BUYER BEWARE!! **The pre-owned vehicle that my young (22 year old) single daughter bought at Wilkins Mazda in Elmhurst broke down after less than 6 weeks and 2,132 miles of use. We did everything that we thought we (as customers) should do prior to a purchase from a ‘reputable’ dealership - We asked for the CarFax report and took it for a test drive. Given this was being sold from a professional dealership with a service department, we asked if it had been thoroughly gone over and if it was in good working order. The sales team provided an acceptable CarFax report and verbally confirmed that it was in great condition. My daughter, who has the biggest heart and works with disabled and disadvantaged youth, spent as much money as she could afford to purchase this vehicle to get her safely to and from work and school. This was not the case as it broke down at 11pm on her way home from work after only 6 weeks of ownership.We had the vehicle towed to a local repair shop where the mechanic told us that the engine was in terrible condition. Apparently, someone attempted and failed at a timing chain replacement. It was noted that there were bolts missing and silicone all over the engine which is not acceptable. We were told the repair would be $4000! We called the dealership and spoke to management regarding the deception and they promptly told us “Well, that’s a risk you take when you buy a used car” and were unwilling to help remedy the issue. We were told that the vehicle was only warrantied for 15 days and that we had exceeded that time and they were not obligated to help us. At this time, they did verbally disclose other repairs that were performed on the vehicle, which we were not made aware of at the time of purchase, likely in an effort to try to redeem their shady ‘evaluation’ claims. When we told them that this was unethical and we’d make sure to inform others through online reviews they replied, “Go ahead. One bad review won’t make a difference”. Well, here you go Wilkins Mazda in Elmhurst … here’s the honest review as promised. I hope it helps others considering doing business with you. SHAME ON YOU FOR TAKING ADVANTAGE OF HER!

There is a reason why car salesmen still have a bad rap/stereotype. It’s because of people like the management team at Wilkins Mazda.Went in to purchase new car and wanted $2,000 over list when the exact car at other Chicagoland dealerships was selling on average $198 under list (data provided by truecar). Manager proceeds to use old car salesmen tactics that got them bad stereotypes in the first place. Customer is fully informed in this day and age. Buyer beware.

Recently purchased a 2021 CX-5 from this dealership. The entire car buying experience was great, everyone was friendly. Suzy was our salesperson and she was fantastic. No pressure but worked with us to get us into the CX-5 and make sure we were satisfied. Very happy with the experience.

Lynn in the parts dept. was great, Biggers Mazda wanted 20% more for the same parts, plus they wanted me to pay up front, which they wouldnt let me do over the phone, so I would have had to get up early to go before work just to order and pay, and then make another trip to pick them up. Thanks Lynn!

I had the best experience ever Josh P was my sales person, And there was never a dull moment, He truly made me feel appreciated .And If I had a questions he had answers ! He is a true Gentleman, And after the deal was closed he was still helpful. So if you out and thinking of purchasing a Mazda I recommend Josh P at Wilkins Mazda. And not to forget Marisol, Cody and Andrew thanks all you guys ❤. Please stay Healthy and Safe.Thanks 😊 🙏 Paula B

So let me tell you about thee BEST car salesman ever that goes by the name of Josh. Josh worked with me for about 2 months. This was my first car and he was patient and consistent with me from day one. He has always been personable and understanding of my preferences & options. I always felt he had my best interest and he never made me feel like hes a salesman trying to make his quota. I will forever be a client of Josh!Speacial thanks to Cody, the manager, who also assisted in me getting my dream first car. And a special thanks to Rodney (Joshs connect) for getting me insured at a reasonable price! Josh + Wilkins Mazda made my first car experience memorable, thanks Mazda!

I leased my car from here and had a great experience with Ken Killian. Since then we keep going back because their service team is great. However, we have had multiple negative experiences with their Sales team, especially Rosa. We went in last September to buy another car and she was just not interested in selling. Today we went in again because they reached out to us asking us to trade in our leased car since they need used cars. To be respectful of everyones time, we checked to make sure that they were open to trading for a new car, including other Mazda models for the same price, and they said yes. However, when we went in with a scheduled appointment with Rosa, she was unable to help us and give us the price we wanted. The bigger concern is her attitude and complete lack of interest in helping or trying to work with you. A waste of our time and a bad experience. This is the second time with the same person and we will not be going back here for any sales.

They sold me a brand new lemon. After 35k miles the computer crapped out, they said its common and free to fix.They diagnosed it over the phone. I get there a week later on scheduled day and they dont have the part they need but confirm that the problem is what they originally said over the phone. He said he just ordered the part it will be in tomorrow. Why wouldnt they have the part they knew theyd need a week later if it only takes 1 day.I come in tomorrow. They tell me its going to be less than an hour. Two hours later they tell me they out the new part on but it didnt fix the issue. They say the part they need to fix it is out of stock and will cost me 1200 dollars.Complete incompetence. Will never buy anything from Wilkins again. (After 20 seconds on Google it is a super common problem in mazdas and Mazda refuses to be accountable. )

I went in last week to get my first car and Josh the salesman there did a great job. He and the rest of the staff accommodated my family to the highest degree and helped if we had any questions on the vehicle. He did such a great job with and I highly recommend to anyone to come here, they will get the best treatment around.

Bait and switch. Drove far to see a car (after setting up an appointment) that they didn’t have. I have only ever found one dealer I thought was ethical; this one is not it.

I came here looking for a Mazda CX-3My friend owns one and speaks very highly of them. So I thought, why not come look at them since this location was closest to me. A young female came by to greet us and ask what we are looking for . I told her the car I wanted and right away she went to ask how much i’m willing to spend. Also asking if i am serious about buying a car. She told me that they didn’t have a CX-3 but they had a CX-5 or 9 that i could buy. I told her i specifically wanted to look at the CX-3 . She became very aggressive and had an attitude saying “I told you already we don’t have it you have to choose another one” . I’ve never worked in retail but I know that if a customer wants one thing you have to be able to give it to them or offer another location that does have it or some type of solution. Anyway, we ended up test driving a mazda 3 . After several attempts of her struggling to turn the car on. She drove it off the sidewalk and it smashed into the ground after she managed to get it off the sidewalk. Once we got back from the test drive she refused to tell me how much the car was until she ran my credit . EXTREMLY AGGRESIVE AND RUDE ! She also had a very thick accent and really hard to understand anything she was saying. While on the test drive she told us she had only been at the dealer for four months & it shows! Mazda please train your team memebers on better customer service even a little etiquette . Glad to say i went to Honda and I finally got the service i deserved . Got me a car! Thanks for nothing Mazda!

Thank you Sal for helping my son purchase his vehicle. This entire facility was filled with very friendly, motivated staff. We greatly appreciate you, and I would consider driving hours again to buy a car from this place.

Purchased a certified pre-owned car from this dealer. Within a month the key fob battery was dead 3 weeks later the windshield wiper blade was broken. When we spoke with Frank the manager he was condescending and interrupted every 30 seconds. His interruptions were always to tell us why the issues were our fault. When we interrupted HIM to ask him to let us finish he became very irate and his interruptions became more aggressive.We felt our concerns were reasonable. If the car had undergone a 180-point inspection, why were these small things overlooked and furthermore, what else could be wrong with this car. We never got the chance to express that idea completely because Frank continued to interrupt.Frank then became angry and insisted that WE were insulting HIM with our interruptions.We asked if there was a return policy since it had been less then 30-days, instead saying “no, I’m sorry.” He said, “that’s not how it works. I’ve been doing this for 30-years.” This in itself illustrates Frank the manager’s approach to dealing with customers. After going back and forth with us about whether the Wiper was broken or not functioning, he agreed to replace the broken windshield wiper, but only if we returned to the dealership for a 2nd time. It was not possible for us to make it there because we had moved away. Frank the manager left the call by saying, “if you’re not willing to accept my help then I’m done with this phone call.”It’s unfortunate because this is the 2nd Mazda we’ve purchased and we’re completely turned off from ever purchasing another Mazda. Very disappointing experience for something that seemed reasonable to us.

Great car buying experience - everyone was friendly and helpful, and I felt no pressure to buy. Josh was a fantastic salesperson. The manager made sure to check in with me, and the financing team was very helpful.

Josh P! He was fantastic, very helpful getting my wife and I a second car for our a new phase in our lives. My family has been coming here for over 30 years total and have never had a bad experience. If you come here looking for a new car ask to see Josh first!

Wilkins Mazda service staff, Chau Ngo and Char Gauer are top notch in their ability to understand the concerns and questions of their customers. What they bring to Wilkins Mazda is quality in both service and product. It is both what they put into it, as well as what the customer gets out of the relationship. Satisfaction !

Beautiful cars and great service

I had a great experience getting my Mazda CX-30 at this dealership. I have been to several dealerships in the city and none were as helpful and transparent as Wilkins. Sal was so easy to work with, he made the stress of obtaining my first lease so enjoyable! He was patient and attentive with all my questions and concerns and worked hard to get me the best deal possible. I love my new Mazda and I look forward to working with Sal and Wilkins for my next lease!

Recently purchased a 2020 CX 5 from this dealership. Rosa our sales person was very welcoming from the beginning, she was polite and not pushy! We also dealt with the manager Ken, he was amazing and professional. You can tell they go out of their way to service and satisfy the customer. We agreed on a price and the financing was quick and efficient. They all made buying a vehicle pleasant! We will be back for future purchases.

Joshua P is by far the best salesman I could’ve come across! People always warn you about going to a dealership alone, especially if you’re a girl. I went in with my boxing gloves on ready to counterattack anything that came across misleading. Luckily, i didn’t need to. Joshua was respectful, informative, easy to talk to, honest, straightforward, and made me feel comfortable. It can be nerve wrecking walking into a dealership without much experience. I’ve heard and seen others go through some horrible experiences (different dealerships), but I can honestly say Joshua made this whole experience super easy and not once did he come across as pushy.

We went in to buy a 2020 Mazda CX-5. Our sales consultant Joe McGaha was patient, professional and friendly. Explained all the features and benefits of the car and went through the overall process very well. Unfortunately, we couldn’t agree on a deal but Joe and his team impressed me with their overall professionalism. I would love to do business with them in future and I would recommend them to anyone who wants to buy a Mazda!

Every step of the car buying experience went incredibly smoothly thanks to the staff at Wilkins Mazda. They are well informed, professional, transparent and honest. Josh, Sal and Ken made an overwhelmingly complex process into an enjoyable experience. Josh was so patient with me and he is truly passionate about providing an easy car-buying experience. He is incredibly well educated on Mazda vehicles and treated me with respect when I came in with many questions. Wilkins is what you wish car buying would be like everywhere! I would HIGHLY recommend asking for Josh or Sal at Wilkins. The entire team here went above and beyond for me. I LOVE my new CX-5!

Great dealership, very up market waiting area. Calm not hectic.

Hands down the best car buying experience. I have been to many dealerships in the last 10 years and I have never felt so much warmth anywhere else. I accompanied my brother to co-sign on a Mazda. Josh was our sales associate. From the moment we walked in to the moment we got the keys he was just exceptional. My brother is a college student, so getting his first car was a bit nerve wrecking but Josh instantly comforted us and patiently worked with us for a few days. He is professional and incredibly friendly, like the kind of person you want to befriend instantly. I have worked in sales myself for 10 years and I have never come across someone so genuine and dedicated as Josh. I keep telling friends and family about our experience at Wilkins Mazda. If youre buying or leasing a car, Wilkins Elmhurst is the place to go. Although the entire team at Wilkins Mazda seemed friendly and was a pleasure to work with, I highly recommend Josh!

Love my new ride! If you are purchasing a vehicle here, make sure you ask for Josh, he was more than helpful and very easy to work with. Only surprise was dealing with the warranty individual at the very end, came at me with some crazy numbers that I wasn’t expecting, but had nothing to do with Josh. All in all it was a great experience and am very pleased with my purchase. Thank you!

Just purchased my first car from this dealership. It was very smooth and easy process. Ken was our sales person, he was amazing and not pushy. He showed me everything I needed to know about my car. Definitely a great experience!

Me and my Mom went there last week and purchased a 2019 Hyundai Tucson. Josh Pasturczak was our sales person. Hes a very knowledgeable and likable guy. Probably couldnt have asked for a better experience as a first time buyer.

This was one of the fastest and easiest car buying process that we hve ever experienced. Michelle was was easy going and knowledgeable about the car we bought. She made our experience pleasant and fast, especially considering we had an lively 2yr old with us.

If everything in the world operated as smoothly and professionally as this dealership the world would truly be a better place. Getting a car this year meant a lot for me, and after spending close to 20 hours at multiple different dealerships and brands to gain a better understanding of the deal I would be signing, I was finally blessed to meet the staff at Wilkins Mazda.Not a single experience or salesmen before left me as comfortable and confident in my purchase than Josh from sales. He not only was very professional, but made sure to go above and beyond to not only guide, but do his best to keep me happy and content through out the entire process. Josh not only cared to explain and answer every question I had in detail, but you could tell he was truly passionate about his work and had a heart for helping customers in every way he could. I’m glad I came across the crew here at Mazda because not only did they help me choose an excellent car, but they were the first ones who truly had me sold from the moment I walked in the door and only made me feel more confident from every step forward.Please take your business here, they truly deserve it!

I was in here and I got the impression that they wanted to help me . But after giving them my current situation and making me wait for half and hour they decided they weren’t going to help meI feel like I wasted my time especially when I came in for a vechicle that wasn’t even there . So i feel like Wilkins doesn’t try to work with people from all walks of life and just leaves the customer very discouragedNeedless to say I won’t be back

This is my third car I got from Wilkins. Bought from Sarge who’s been there 10 years. He’s great! All the sales, finance and service people are as well. I’ve always had a perfect experience there. Took about 2 hours but really was partly due to my decision. They were fast and didn’t try to sell me. As a woman buying a car they treated me and have always treated me the way I expect. I’ve bought many cars before these and this is the only dealership I would rate higher than 2 stars.They are straight with you and fair prices.With COVID even, all went well and so clean.

Their service department is awesome. Great service.

My girlfriend has been in the market for a new car since her old one was falling apart. After extensive research we settled on the Mazda brand and saw good reviews about this dealership. We came in on Friday and met with Joe who was an absolute pleasure to deal with. He let us drive as many models as we wanted and took the time to explain the key differences of each. We came back the next day and purchased a brand new CX-5 from him and we couldn’t be happier with the buying experience! Most people would rather get a root canal than shop for a car, but this was the best experience I’ve had by far. Simple, straight forward and transparent pricing with no BS and haggling. Thanks Joe and Wilkins team! We love our new vehicle!

My gf and I went into Mazda of elmhurst, with little down payment and trade in,We left BEYOND satisfied and thats not even because of the great condition, low milaged car we purchased, but becuse of JOSH, from the variety, to the great advice we where all around grateful for, to his hard work, better yet all the staff was great, josh was just the man! And made another customer more then happy, thanks again josh, I plan on working with mazda of Elmhurst again JUST bcecuse of josh.

I bought a car from Wilkins Mazda a few weeks ago. Completely unexpected and out of the blue, but I ended up trading in my vehicle for a sportier variant of the same model. Had the pleasure of working with Joshua Pasturczak. The guy was professional, but also very casual in his approach. He knew what he was doing and was as passionate about his car and taking care of it as me. Even told me about some good add-ons to improve vehicle usability and protection. It took me a few days to get my car from the dealership after all the add-on services were complete, but I was given a brand new Mazda CX-5 to drive while I was waiting, free of charge. Josh made sure any concerns I had regarding the vehicle were addressed and resolved and periodically kept in touch after the purchase was complete to ensure everything was in good order. A good experience overall.

Bad dealer dont wanted to work with people trying to get what they like not what you like an deserve .... Not good dealer for me

Just bought a certified pre-owned Mazda 6 yesterday. Jimmy Hensley took great care of me along with the rest of the staff. I would definitely recommend you buy your next car here.

Recently bought a 2019 Mazda 6 From Josh Pasturczak and it was a great experience. Because of his personality and how honest he is it was very easy to purchase the vehicle.

Robert from sales was great, no bs good pricing we got right down to it and made a purchase. Glenn from finance was also awesome at explaining and helping with everything. 10/10 great dealership everyone is friendly and there’s no games being played go here to find your car!

This place did wonders for me! Sweet ride♡♡♡

Came just to look at a couple cars without the intention to buy. Josh P provided a level of service that was far beyond my other dealership experiences. He is very personable, service oriented and even entertained my son while we were on the test drive and in the office. I needed to leave to speak to my wife about the purchase and he didnt even worry about me coming back. I came back about an hour before closing and he hustled to get the deal done and made sure I was satisfied. Highly recommended.

Place is amazing. Just got a Mazda CX-9 and it’s awesome. Josh, Ricky, everyone is amazing at this place. They are very trustworthy and know what they’re talking about. Josh was very knowledgeable about all the cars and so down to earth. Highly recommend this place!

Had a great experience working with Josh and team on the purchase of my new CX-5. Not only does Josh have the best holiday sweater in town but he also had the best price and without need for negotiation. I really appreciated his approach to fair pricing and respectful deal making. Im so happy with my car and the service I received from this team.

Avoid this place if youre a female, alone and or black. I shouldve known it would be a terrible experience when I wasnt greeted upon arrival. Sales rep Sal got out of his chair and decided to have a 3 to 4 minute conversation with the sales manager before assisting me. While standing at the front desk I patiently watched and waited for their conversation to end. Sal never introduced himself to me. Sales rep Sal was unwelcoming, unprofessional unfriendly, arrogant, condescending, curt, and he also has a bad odor. Sal did not hold the door on the way out to view the vehicles nor did he tell me which vehicles we were getting ready to look at. I felt like my presence annoyed him. In all of my 37 years on earth I was fortunate enough not to experience discrimination of any kind until yesterday.

Great serviceI brought my car here and go back to get the free car wash

Ive purchased a few cars. Ask for Ken Kalan if you want someone that rocks. We are from Elmhurst and he is the man that helped us buy a used CX-5. He was personable and easy to get along with, honestly. And truly made car buying fun!!! He knew a lot about different cars. It showed he sincerely believes in this product. Will refer all friends and family to Ken. Thanks again!!! Ps. Jerry was also great. And another man named Frank came up to us and thanked us. Super classy establishment. 10 stars!

Thank you to Josh and the team for helping my mom and I get a deal on my CX-5 back in December. Josh was respectful, attentive, thorough, and made sure we left happy. Josh made sure to go above and beyond for us anytime we were there. Definitely referring friends and family to him. Thank you Wilkins Mazda for taking the stress out of leasing and making it fun!

I have received the best service from Wilkins Mazda, that I haven’t received in any other dealer. I was looking to upgrade from my old vehicle and decided to purchase a 2020 Mazda CX-5 grand touring. The sales consultant Joe McGaha was the ABSOLUTE best. It felt like i was talking to a long time friend rather than a sales guy trying to pitch me into buying just anything. He’s put up with me for a few days, and was super helpful in getting everything ready for me. Even had to find a specific interior color for me in the vehicle I wanted, and did it super fast. Best guy there is. Buy your cars from him haha. Thanks again, Joe!

I would highly recommend shopping/buying a car from Wilkins Mazda. I just bought a 2020 CX-5 from Josh, who made my first car buying experience as stress free as possible. He was incredibly straight forward and clearly had my best intentions as a consumer in mind. I went to multiple other dealerships (various manufacturers) in the Chicagoland area, and my experience at Wilkins was hands down the best. I walked away confident that I got the best value for my money and will be happy with my purchase for years to come.

Had a great experience with Paul the Mgr. Local guy very friendly. Super Nice And Clean Showroom.

My husband and I bought a car from Wilkins back in July and walked away unimpressed. Overall, it felt like a boys club and was an uncomfortable experience, especially for me as a woman. But, hey, we got a good deal and a beautiful car.We are registering the car in Washington State so Wilkins was helpful in figuring that out with us. They also let us know it might take longer than usual to get our plates because of COVID-19. We tried checking in with Wilkins about the status of our plates multiple times in August after the temporary plates expired. No response to any of our inquiries.Finally got in touch with Wilkins today and it turns out there was a paperwork error so our registration has yet to be submitted to the DMV for processing. They said its the fault of the girl who quit. Basically, our paperwork fell through the cracks during a staff transition and the issue wasnt realized until we spoke today and I reminded them of our lack of plates.I understand staff turnover and the challenges it brings in terms of work continuity but it is crazy that - for more than a month - our requests for an update went unanswered. I am especially frustrated because when I did reach Wilkins today, they condescendingly reminded me that they said it would take a long time because of COVID-19. The problem here has nothing to due with COVID-19: it is a delay caused by incompetency, lack of communication, and poor customer service.In short, we love our car but would not return to Wilkins and recommend you go elsewhere.UPDATE: 11/09/2020 We FINALLY got our license plates 3 months of back and forth. Nina was very helpful in working overtime to get the plates processed.In all in all, as I said before: we love our car but would not return to Wilkins and recommend you go elsewhere (unless you enjoy being gaslit, exceptionally poor customer service, and incompetence).

Found a used car that I wanted to purchase on their website. Salesman Joshua Pasturczak offered to come to Wisconsin to pick me up, fantastic service!

Service department is tops. Tim helped me out and was great.

Had a great buying experience thanks to Josh and the team. Josh made the car buying experience easy and not stressful! The whole team is very friendly, knowledgeable and helpful. Ill be referring their dealership to anyone looking to purchase a car. Thank you!

A week ago we went just to see and maybe lease a new Mazda CX 5. Eddy did a really good job from the beginning to the end. We had a budget and he did everything possible to stick to it. We are very pleased and happy with our new car! I highly recommend Wilkins Mazda and Eddy personally! Thank you so much!

I just purchased a Mazda 6 from Wilkins. I had issues with getting a SD card for navigation. It took longer than promised and a few attempts. The Operation Manager and Service Manager went out of their way to correct our concerns.

Had a great buying experience thanks to Josh and the team here. Very knowledgeable and helpful in finding out and narrowing down everything needed that I was looking for. Made the car buying experience easy and not stressful in the slightest. Thank you!

Service is awesome. Advice to clients please treat these guys with respect. You have no idea how hard all these employees try to make your experience awesome. Jonathan is a great guy and I have seen him handle some jerks with professionalism.

I thought that the service I received from Kristin & Manny was extremely hospitable. I really loved the service I received from Kristin because she never seemed annoyed with all of the questions that I was asking and she was always quick to respond. I was also in contact with two other Mazda Dealers from which I received the worst service from and was considering not getting a Mazda all together. I was happy after I started communicating with Kristin and my first thought was that I finally found a person that really cares about my needs.After talking to Kristin I then met Manny when I went to the store to purchase the car. I had a fabulous time with Manny. I felt like I was talking to one of my friends and not a sales person. He was so courteous and friendly that I actually forgot that I just met him. while we were waiting to contact my insurance company he was even telling me about a great cafe to go to. All in all this was a fab experience and I will recommend this location to anyone in the market.Kristin and Manny showed me that they really understand how to take care of their customers. They both truly went above and beyond to make sure that I was happy. Oh! I do love my car as well.

Was looking at other vehicles before coming to Wilkins to test drive the CX5 lineup. That staff was very accommodating and polite. I dealt with Rosa Martinez and the process was so easy with no pressure at all. Did the traditional back and forth dealing and got an awesome price on my 2019 CX5 GT. Best dealership I have dealt with ever! Definitely give this place a shot. No hassle and totally worth it.

Great dealership! Everyone was very helpful and polite. Rosa is a loving caring person, she is awesome to work with!

What can I say about this place.... well it was a pleasure working with Joe the Marine from parts. Not only did he get me the part I needed but he gave me free advice concerning my car. I had a simple job go sideways and after calling a few places I happen to talk with this hard charger. I got the part I needed the next day and he went above and beyond what’s expected. Thanks Joe, you represented your company well.

Upon my arrival, Mike greeted me promptly. I had a specific car in mind and he immediately got to work readying the car for a test drive. I was able to take the car on a drive with just my wife. Mike was helpful, but he did not hover over us nor did he try to do a hard sell. He was professional and accommodating. He also arranged to have the car put on a rack so I could inspect the underside of the car. The price negotiation was reasonably transparent and we settled on a very fair price quickly. Overall, an excellent experience. I despise high pressure car sales, so Mike was perfect for me.

It was a very Bad experience for me.the sales guy was very good and took the time to go through thecar i was looking at, it was when we started talking money that thefinance Manager was not a good person to deal with.We made them an offer on the car we wanted and he sent the sales guy toget a different car that we could afford at that price.so we continued to pick up our stuff to leave.he didnt even make an offer back to us or explainwhy they couldnt do the price we wanted.While leaving the sales guy asked if we would wait so hecould talk to a Manager and try to salvage any deal we mightbe able to make.The finance Manager comes out and asks me why i was offering sucha low price on the car i wanted, did i see it online or another dealership.i told him yes i did and proceeded to show him the exact same car at a lower priceand he told me good luck on buying the car and let me leave.i was contacted by them Several times from them to try and make a dealbut i told them i was never going back there for the way they treat people.i did buy a car at St. Charles Nissan, and they are people that treat you withrespect and also look for your best interest at heart.Go buy a car anywhere but here. This place is GarbageThe Finance Manager That acted like an A*****E was Ken.

I really enjoy coming here for my car needs. The place is always clean, easy place to relax and do work while waiting. And Johnathan ((service) is such a great person. Keep it up!

Finest service any where! Have brought my cars there for almost 20 years. New buildings look amazing!

We just bought a Mazda CX-5 all wheel drive from Sarge and he is absolutley amazing! He is the kindest and funniest car dealer I have ever had. He made the process of buying a car so easy and explained every detail of the paperwork. Best experience from a dealership!! Will 100% comeback for my next car!

A story coming to a sad end. I have owned my 14 Mazda 3 for some years now. I have been having it regularly serviced at Wilkins Mazda. I come from the auto industry so yes I pay someone to work on my car. Also I k ow when someone is trying to bust my chops, and let me tell you this is the first dealer I have felt comfortable at. I feel trusted and relaxed. I know when I come here I dont have to worry about my car or the quality of work. They always have loans and a nice waiting area. Sadly Im selling my Mazda and purchased a Sonata. I will still have it serviced here and forward looking to the seeing them. Strongly suggest this place for service.

Bought a 2015 Hyundai Accent, Ricky Vargas was very professional and well presented salesman. From the moment I walked into the dealership to the moment I drove off with the car everything went as smoothly as possibly. I would definitely be returning to get another car from Wilkins in the future. Very satisfied consumer 😊

Did not repair my car properly. I fix it myself in my driveway in about 15 minutes. They charge me 135 dollars for nothing.The service advisor was polite! When he was not busy taking cigarette breaks or talking to his friends.

From the moment we entered the showroom we were greeted and treated very nicely. Ricky was by far the nicest salesman I have encountered - not pushy. We went to several dealerships prior to this one and left for various reasons. At Wilkins they listened to our needs and Ricky and the finance department did everything they could to make our deal work within our budget - mission accomplished! I would definitely purchase another vehicle here.

I am surprised by the excellent services Wilkins Mazda provide. I was driving my Mazda 6 on the highway and Chicago winter could be very desperate. Suddenly my car start to behave wrong and I know the tire pressure is low but the car is shaking like it was not suppose to. When I arrived I saw a very good looking store and I think it will cost me a fortune to fix the problem, but eventually they fixed everything for free! It was the tire pressure and the snow inside the wheels, they clean the snow and pump the tire for me.

Bought a CX5 here yesterday. We shopped around a bunch and they were by far the best dealership weve dealt with in terms of pricing and courteousness. Joe McGaha especially was super patient, funny, and well-informed. Great team here, highly recommend you to go here instead of other Mazda dealerships in the area.

Beautiful dealership. We bought our mazda here and by far the nicest dealership we visited. They were competitive on price and pleasant to purchase from. I was very impressed how limited the upselling was. The only thing I was very disappointed in is that the car had grime in it from the car valet or delivery driver. I would have never have presented a car to a potential customer having more than one area with visible mud/dirt on it. Not with 11 miles on the car. They claim its more important to have the car quickly than perfect. I disagree that you never get another first impression. Other than that everyone was pleasant and we did buy the car from there.

I just bought a 2019 Mazda CX-5 Grand Touring Reserve from Wilkins Mazda in Elmhurst, and I absolutely love it! What a great experience from walking in the door to signing the paperwork a week later. Josh Pasturczak was my sales person, and he was amazing through the whole process. I looked at several other dealerships with cars in the same category, and had the best experience by far at Wilkins. I’ve never owned a Mazda before, but after my experience at Wilkins I would go back in a heartbeat. The follow-up has been great as well. Josh has reached out a couple times since buying the car just to see if I like it, if I have any questions and if there’s anything else he can do. Great car and great place to do business! Highly recommend.

It is very dishonest dealer. Especially beware of their website. Of course, if you do not want to waste your time. If you find a car at a good price on their website, you should ALWAYS ask what discounts are included. I assure you that not all the discounts you qualify and the final price will be higher. On each side of their cars is a calculator, which suggests that you can get shown price AND the estimated interest rate is 1.99%. Nothing could be further from the truth. I have a credit score of nearly 800 and they wanted to give me 3.9%. For whom is the 1.99% shown at this attractive price? Watch out for these tricks ...The most unfair was that they promised to send only one credit inquiry (to Mazda only). Of course, they lied. They sent two and of course doubly hurt my credit score. Congratulations on your honesty crew Mr. Wilkins

Everyone I dealt with at this dealership is extremely polite and professional. I cant wait to come back for my next oil change. I can always trust the service done!

I had Jim as my salesman and he was very kind lets you take car out by yourself so you get the full feeling. Everything was good low on pressure sales and more about you. It did take a while to get all paperwork done and they throw three warranty options at end but overall very satisfied.

I leased a 2016 Mazda6 Touring (absolutely love the car!). This is my third Mazda6, but first experience with leasing a vehicle. I did a good deal of research on the leasing process beforehand, and I can confidently say that Wilkins Mazda was more than fair--just the opposite of the stereotypical view of car salesmen. I walked in anticipating the need to defend myself from being taken advantage of, but I am happy to say I left feeling like everyone I dealt with was looking out for my best interests. The entire experience was pleasant from beginning to end. They were polite, courteous, and knowledgeable. I felt I received a fairly generous offer on my trade-in vehicle, and that I got a great deal on my new one. They only charged $250 over dealer invoice price. I highly recommend Wilkins Mazda, and will absolutely utilize them in the future if I get another Mazda.Employees I dealt with: Mike Myer, Ken Wagner, and Peter DeMeis.

I purchased a car about a week ago, the process to get me in and out was smooth and flawless. The salesmen and all the managers were very personable and willing to work with me and my situation. I am extremely happy with my car buying experience at Wilkins. I definitely will be a returning customer. :)

I just purchased a new 2014 Mazda 3 from Wilkins. Just was looking to test drive and ended up purchasing a new car. The staff were very friendly. Jim was very helpful throughout the whole experience. One of the best experiences I have had while buying a car. Definitely recommend checking out this dealer if you are looking for a Mazda.

Great service today. Accomodated my time needs for an oil change and tire rotation. Car was taken care of and a super staff from the first call to the last sign out. Very comfortable waiting area. Glad we leased our CX5 from Wilkins.

From the first click onto their website, Wilkins was a dream come true. I got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours.Ed Chwal was nothing short of incredible. If I could give him five MEGA stars I would not MIND. He walked me through every step and made me feel extremely confident about my purchase. He also went out of his way to secure an accessory that I really wanted. If you are on the market for a fantastic vehicle, visit Wilkins and ask for Ed.

Wasnt a stressful experience. Great time. Got exactly the car I wanted.

Pleasant experience, Ken Kalan was very friendly and informative. We were able to work out a fair price without a lot of hassle. Definitely recommend if you know what you want and are ready to buy.

I called this morning to schedule an appointment for an oil change, the service guy that answered the phone by the name Jonathan, was very rude. The kind of customer service Jonathan provided me definitely pushed me to go and get my service done at a different dealership. Based on this fellow staff member’s disrespect Mazda of wilkins lost me as a customer.

Service:The service guys are doing a phenomenaly amazing job. They explain every part of service in detail, and the timing is pretty good too. Dont forget to go to their site to check for service specials/coupons.New building is pretty awesome too, with modern design and wide open, spacious showroom.Sales:Sales manager hung up the phone, very rude sales staff, who needs to learn basic human decency and customer service skills.

Do they sale vehicles here? Walked in and spent time in the cx5 in the middle of the floor. No one came to ask anything. Funny thing is had someone asked Id have left my vehicle and drove out in theres. 2 stars because I liked the vehicle. Time to go shopping

The team at Wilkins made the process very easy to say the least. Best dealership experience Ive ever had. Thank you!

Our first car! I must admit this was a first for my wife and I. We had always bought used cars but never from a dealership. We decided to upgrade from our current ride to something newer. Jeff took the time to walk us through the dealership system and was not pushy at all with his salesmanship. We have waited nearly two months to write this review only cause we wanted to make sure that we didnt end up with a car that needed work or felt screwed. But the car is great, runs like a dream, good mileage. No issues and still has a warranty! Will be going back for another purchase in the future and would recommend Jeff to any new or first time car buyer!

Took almost 2 hours for oil change and fluids, but pleasant waiting area.

Love my new mazda 3!! Thank you Robert Paddock for great service. Other dealers pressure you, but these guys are friendly and not pushy. Will definitely consider returning when I need another car.

I came into Wilkins Mazda really just to test drive a Mazda 3 but ended up leaving with one too. My salesperson Jeff Matzkin did an exceptional job. I didnt feel pressured to buy and he presented information in a nice way. He worked with where I wanted to pay. Id recommend anyone going to Wilkins to get Jeff since he strives to get you what you want.

We bought a pre-owned Toyota Sequoia from Mike Myers (great name!), and also worked with Rich, the sales manager. Usually, when we walk into a car lot, we feel like prey wandering into a lions den. Not here though! We felt comfortable and were treated respectfully and fairly. The Sequoia was one of the best available at the time and at one of the best prices. There were a couple of issues, as to be expected with a 2005, but Mike and Rich corrected the couple things we requested and even a couple of things we didnt. 5-star service!

Highly recommend Ask for Josh when you go

I found a certified 2015 Mazda cx 9 online at their location and I live in Wisconsin. Called on Thursday to set up a time to look at the car on Friday, and get a pre-purchase inspection. Taylor and Glenn were very helpful in explaining everything. Financing was a breeze (they found a great rate.) They detailed the car and showed me features before leaving. They were very mindful that I traveled several hours to purchase. Would highly recommend them if you are looking for a Mazda.