Folks, if youre in the market for an Infiniti ask for Michael Nelson. A complete gentleman, professional in every regard. It will be the best car buying experience youll ever have. Thanks M ike

ASHLEY at service is just nothing short of AMAZING!! She really listens to you and is very empathetic; Ive been to other dealers and by far best service!

Great Dealership, nice friendly staff at Service Center that i had visited few times. I believe the staff may be short staffed due to pandemic and should hire help if that is the case.

6/23 A bit disappointed in lack of communication, helped my brother bring in his car for oil change and told the person who was helping me that I will be waiting. When he saw me sitting in the chair by the cashier he said the car was done awhile ago?!Said he texted my brother it was done. He said he thought my brother would text me to let me know, like why when he was working and he didnt see the text until later on. I mean cmon I am in the same building as you and you cannot have the courtesy to walk couple feet to let me know the car was done with the oil change. So I was waiting 50+ min without anyone telling me.

I am not even sure where to start, I went in there I’m sure that anything was able to be done on purchasing a new vehicle for my family and I. Yasin (sales manager), Mo (finance), and Jim (sales associate) were absolutely outstanding and worked hard with the banks to get such a great approval. We also loved that they had a 5 day vehicle exchange policy, my wife and I purchased a preowned 2015 Ford Explorer and when we get home we were not that happy about it. I called YASIN two days later and asked him if we can exchange it. He assisted us and got us A great approval on a Infiniti QX 60 which we absolutely love. I definitely recommend this place where do you have a good or bad credit they work hard for you. Very happy with the experience. Great customer service means a lot to me. Thank you

If you genuinely care about your vehicle please read this review because I have extensive experience with Infiniti of Elk Grove and their body shop – Elk Grove Custom Detail Spa and I can offer insight.I custom ordered my Q60 Red Sport through Stephanie and Anthony and am very happy with their service. Two great people and as far as they are concerned, they get 5 stars. Awesome customer service great people. Unfortunately, the awesomeness stops there.I had to bring it in for some work and not only did the service technicians fail at the repairs but they tore and mangled other parts of the car that were in perfect working order before handing my car off to them. They literally screwed up the repair, then screwed up the screw up on top of that. Read on for details.I waited 5 months for my order. For the inconvenience, they tinted my windows for free. Great but I found debris embedded underneath the rear and side tint. Then I noticed the window stopped rolling up all the way.They got the window to roll up all the way but tore a weather seal in the process and blamed it on Elk Grove Custom, as evidence by them telling the girl at the counter to charge EGC for the weather stripping. I have photographic evidence to the contrary they are charge EGC for it anyway.Problem is, the wind noise is now worse than when I brought it in. This is a 60k luxury car and the wind noise is louder than my 2000 Tacoma. Upon closer inspection I found another spot of the weather stripping totally mangled by them.Not only have they failed miserably at repairs but they damaged other parts of the car that were not damaged in the first place!To sum it up:They tinted 3 windows and 2 of those 3 windows have debris embedded underneath them.One window stopped rolling up all the way AFTER scratching the tint during another repair.During the repair of window they tore the weather stripping in one place and mangled it in a second place. It is literally worse off than when I brought it in.I found the chrome around my grill to be abrasively scratched somewhere during this whole process. I have pictures.Finally, I called and emailed these concerns and have hear nothing back from them. My concern is, beyond the obvious, is that when I take it back this coming weekend they are not going to have the OTHER weather seal they mangled because they ordered only the one seal they knew they tore (and blamed it on the other company) and this means I will have to come back to them on my personal time, AGAIN, and risk them mangling and tearing my car, AGAIN.My brand new sixty thousand dollar vehicle is now literally torn, scratched, and mangled by Infiniti of Elk Grove, literally.But wait, it gets worse: I paid for the “convenience” of the maintenance plan. I swear to you, reader, I am sick to my stomach to think I have to bring my vehicle in to these people to perform further routine maintenance. How can I possibly trust these people? I bet they won’t even change the crush washer on the oil drain plug. Seriously!I see the owner sometimes replies to these poor reviews. If you want to honestly do your customer, ME, right, let me out of this service plan I paid for. Either give me my money back or apply it to my title. I’m done with your service. This is beyond unbelievable. You literally, literally did nothing right but ruined other stuff along with your failed repairs. Advice: have a serious look at your mechanics and their training.To let you readers know just how unhappy I am with the horrible work done by these people: If I can’t get out of their service plan, I will still most likely choose to take my vehicle somewhere else for service even though I already paid $2000 for that service. It’s not worth it. I’ll just take it in the shorts instead of bringing it in to these people. It is not worth subjecting my car to these people anymore.Heed my advice people. If you care about your luxury vehicle, honestly care about it and maybe even wash it yourself, take it somewhere else for service. Have I not given you enough reason?

An incredible dealership, leased a Q50, couldn’t be happier with high level of service & convenience throughout the entire transaction. Highly recommend!Realtor,Anthony Ibarra

I had a great experience with this dealership. I contacted them regarding a car I was interested in. Dave Lewis responded. He was very transparent with me. He told me the bottom line price and worked a deal quickly and efficiently. I decided to drive from San Jose to Elk Grove to test drive the vehicle. Dave was great. The next day, Dave was off so he set me up with Mohammed who was also awesome. Francisco did my financing and was also quick and easy to work with. I am not a fan of car shopping. This was by far the best experience I have had thus far.

If you want to be treated with respect and honesty. I promise you guys this is the place to be. I know dealerships are there to sell you things some of them more than you need. This place just told me things need to be done and things that really don’t need attention right now.I love that they are so personable they offer your a Lyft if you don’t want to stay at the lobby to go to your destination. And they made sure to car wash my car for free and vacuum it before they hand it over back to me. I love it! Will definitely buy my next car here and do all my vehicle services at this amazing place! Thank you!!!!

If you are trying to find the vehicle YOU want! And i emphasized the YOU is because the staff at this location will help you get what you want! Christian is the man to check out! For sure! Also mohamed is such a great guy! They both knew so much information and helped us! Thanks to them we have d great suv!

I purchased a QX80 from Infiniti of Elk Grove in July. The salesman Christian told me that vehicles purchased from their dealer can come whenever they want and have a free car wash of that vehicle. This factored into my purchasing the vehicle from Infiniti of Elk Grove. However, when I went back to ask about having the car washed I was told I had to get a barcode from the dealer to go through the car wash. I sent an email to my salesman to which he did not even respond. I left him a voicemail to which he did not respond either. I feel like once they got their sale they were done.**Update, just received a call from General Manager Dave. Apologized and told me I could come pick up the car wash sticker.

I live around 30 mins away. Sure there is an infiniti close by, but I come here.. greet service

Warning BIG CROOKS!! I drove from modesto to the dealer I was really interested in one of the trucks and saw it on the website for 18,995 and because they knew I was interested they changed the price 19,500. I know how dealers work because I used to be a car salesman thats why I checked and verified all the information of the vehicle so they wouldnt scam me and when I told the salesman and sales manager they said they never changed the price!! If you want to get ripped off this is the perfect place to go.

In 2014 I purchased a Q60 Sport, serviced it with the dealer for 6 years, and sold it back to the dealer in 2020. The transactions were fair and easy, and the service fully met my expectations. Excellent, all around.

Customer service excellence in and out! Ive been here twice now and Im very impressed with this dealership overall. Friendly staff, a nice facility and excellent service!

Bought my 1st infinite from Infinite of Elk Grove.Blake and Peter met with my wife and I at the Elk Grove infinite dealership. We were only looking at cars at the time but were not sure if we were going to buy a car. We got there at about 5:45 pm but Blake and Peter were willing to show us the different cars and they never rushed us although I felt bad that I was keeping them because I didnt completely make up my mind about buying the car. Both Blake and Peter were very honest and friendly. Ultimately I did not buy a car although my wife fell in love with a car there. Blake and Peter never made us feel like we had to buy the are. Blake ran the numbers through and saved 2000.00 dollars off the car price right away. We also got to test drive one of the vehicles. We ended up leaving at 9:00 pm. We were so happy with the both Blakes and Peters customer service and the fact the infinite sells top of the line cars that we went in the next day and bought the car that we spoke about the the previous day with the 2000.00 off the regular price. My overall experience was exceptional and these guys dont B.S. you and waste your time. I will be coming back in a few years to buy another vehicle from these gentlemen!

Great place to take your car in for service or to purchase a new one. My family has bought several cars here over the years and I feel like they always treat us well. The service advisor, Ashley Caldwell is always awesome. She truly gives outstanding customer service everytime I am there. I highly recommend this place to anyone looking to purchase a car or if you need service. Also, gotta love the free car washes that come with a purchase.

Elk grove Infiniti was great!!! I bought my 2016 mazda 3 from Mohamed Mossa 3 weeks ago and he was very knowledgeable and helpful through the whole process. I was treated with respect the second i walked through the door (unlike other dealerships). I highly recommend if you are in the market for a new vehicle you stop by Elk Grove Infiniti!

I am extremely happy with my purchase, I can honestly say this was the best car buying experience I have ever had. Lee was so helpful, he immediately reached out to me after I inquired online and set an appointment to fit my schedule. When I got to the dealership he had the car ready for my test drive. The whole process was really quick and easy, I love my Honda CR-V and would recommend this location for anyone’s car buying needs. If you do go ask for Lee you won’t be disappointed!

Cooper and Francisco are awesome people and it was a pleasure working with them. They both took great care of us throughout the quick process. They are extremely professionally and genuinely honest individuals who made the buying experience enjoyable and easy. We travelled from the bay area to look at and purchase our car from them and we would do it again in a heartbeat.Thanks for taking great care of us and thank you for a great deal on a wonderful car !!We will see you again next time we need a car.

Love this dealership. They have a nice lounge and always have coffee and pastries for customers while you wait to get your car fixed. The staff are very nice!

Omg the best they have great options and were super friendly. Thx Sang and Edwin ur the best.My daughter is super happy with her car!

I recently purchased a used car from here, without seeing it decided to buy it they pulled my credit 3 times even tho I was approved through my own credit agency. Yassin was terrible at COMMUNICATION, Charlotte was just trying to make a sale misleading and promising all sorts of incentives. The car was delivered and looked like they followed behind a construction truck and damaged the front window. They said it was already there I pointed out that it had rock debris in it and it was fresh. They took the longest route possible to deliver the car and blamed it on gps.I never got a call back from the sales person Charlotte to even thank me for the business!The sales manager Dave called and said that the used car dept had noted that the window had damage and needed to be filled. It took Yassin Which never followed up and Dave 1 week to find the information on the windshield that was included in the sales packet. Dave assured me that notes about the window where there. I looked through my paperwork and found the used car paperwork on check in, from the technician #430 and had no comments that the window was damaged and needed to be filled. These shady tactics used by this dealership are really disappointing if I had a chance to do this over I would not %100 buy or take these people any of my business! My local mom and pop dealership I bought my previous car from out ranked this dealership on a scale that Infinity of Elk Grove could never compete with. My local dealership that has maybe 50 cars on the lot followed up with me had me go in for a free tire and balance and even put a new battery in at no cost! And still follow up if this car I bought was at there lot I would have supported my local economy here, lesson learned from buying from a over ranked dealership that I can guarantee that most of the positive reviews are employees asking family and friends to put in a good review on Infinity of Elk Grove and probably have never bought a car from them! My Future business to anyone I know shopping goes to Wheels West all day long! Sorry to not keep my business in town guys!

My partner and I recently had an excellent experience with Infiniti of Elk Grove employees Peter Santiago, and Kyle Middendorf. Peter was kind, professional and informative during our transaction of a 2013 G37 Coupe, on September 2, 2013. So much that we returned a week later and purchased a 2013 G37 Sedan. Additionally, Kyle made our visit in the finance department a breeze. I would have to say it was the smoothest car transactions we have had. I just thought you should know that they are a real asset to Infiniti of Elk Grove. Anyone who treats customers with so much kindness and respect is a rare jewel, and truly gives Infiniti of Elk Grove an edge over the competition.It’s rare to encounter anyone these days who genuinely wants to help a customer solve a problem or find exactly what they need. Most people are too self-interested to care about someone else, especially a stranger.I will definitely go out of my way to inform my clients, friends, and family to patronize your business; where they will be treated with so much respect and kindness. I’m sure other people will too.We love our new cars.Thank you Infiniti of Elk Grove!!!

We have been looking for a car for a while, and were kinda nervous about the process of it due to previous experiences at other dealerships we had. Right away we were kindly greeted and helped out. We told him what we were looking for, and he knew exactly what car we where talking about and gave us some information on it( it was out at the moment with another customer) he later called that night to inform us the car was still available and we made a appointment for the next day. When we went the next day there was no waiting, he came out welcomed us back and we got to business. We test drove the car and loved it! He started the process of the paperwork right away and helped us out in every way he could. Within minutes we were approved and everything was sent into motion! This was by far the best experience we have had at any dealership and with any dealer! Would definitely come back for another car when the time is! Everyone was so warm, and kind, they all greeted you with a friendly smile! We would recommend this place to anyone who is in the market for a car!

After working with Maverick America (got to love a name like that!) at the Nissan dealership I was able to come up with a little more cash and move up to the Infinity G37 line. Maverick was great to work with and showed me what they had used at their sister company even though he wouldnt get the credit for the unit. After a couple of weeks I saw the Infinity Certified Used car on the lot I was interested in and met with Sal and Geoff. Sal was tied up when I first got there but Geoff took me on on the test drive and the G37 was everything I was looking for. Sal met with us when I got back and a very fair deal for all of us was struck. I was concerned Maverick wouldnt get recognized for the sale but it turns out he was.I have a team of 45 employees so I know the importance of customer service and was happy that the ForAnyAuto group cares about their employees across brand lines.Last note is that they actually delivered the car that day following me home so my Wife wouldnt have to come to pick it up. I live 45 miles out and never expected that.I love my new to me Infinity G37 and have no problem recommending these folks to any of my friends and family.Thanks guys...Mike JonesWallace, CA

This is our third car from the same dealership, one Mazda and two Infinitis. Every time was a very positive experience, which I have never said before about buying a car from anyone! I cannot say enough about the owner of this dealership as he obviously trains his people to be polite and professional as well as knowledgeable and informed.Mo was exactly what I described above - he took me out to the lot where the car was that I wanted to see. He called me the next day when it was ready to test drive and when I wanted to consider it, he suggested others. He tried hard to find exactly what I wanted and found a car that was coming in within a couple of days. He was right, I loved it! He spoke with Steve and they worked on the price together. I came back after the car had arrived, had been detailed and test drove it. He was right, it was just what I wanted. He was patient, always stayed in touch with me without being a bother and was able to answer all of my questions.

Walking into the dealership, I was not very familiar with Infinity. Christian was professional, knowledgeable, and extremely patient with me from the time we met him through the purchase of the M37S. This was a smooth process from start to finish without any stress or pressure, and I absolutely love my new car! I highly recommend working with Christian at Infinity of Elk Grove!

Love my new Q60 sport car. This is my 2nd car from Infiniti. Customer Service was wonderful by Charly Peoples. She took the time out to show me how to use some of the extra features that I didnt have in my Old car. Charly was very friendly and very personable.

This dealership is by far the friendliest and most efficient place of business I have ever stepped into. The staff is absolutely great and helped me out immensely. The most important part was that the whole process of getting a car was made quick and simple.

First time here and I absolutely love the customer service. I purchased my car through a Momentum Dealer and was not sure how my warranty would be honored. One call to Elk Grove Infiniti and they handled everything without a hitch.

Ive been in the market for a 2010 Toyota Highlander Hybrid and finally found one for sale on Infiniti of Elk Groves website. After calling in, I was connected with Blake Nero who answered all of my questions about the vehicle. When he heard my level interest, and that I wanted a test drive, but couldnt afford the time to drive over from the Peninsula (a two hour drive from Elk Grove) without being sure about the vehicle, Blake offered to bring it to me! I was blown away by this level of customer service, which Ive never experienced before when buying a car. Two hours later Blake appeared on my doorstep, and after taking the car for a test drive, I was sold.We drove back to the dealership together and negotiated a price I was really happy with. I was really pleased with Blakes personal commitment to customer service, to his honesty and transparency about the process. I was also very happy with my interactions with Kyle Middendorf who walked me patiently through my financing and warranty options and the contract.It was a pleasure doing business with Infiniti of Elk Grove. While its a bit of a drive for me on the Peninsula I will definitely keep these guys in mind when Im next in the market for a new or used car. Best in class service!Dan Ford

Just purchased a new Infiniti from here, Christian was my salesman, knew what I wanted and didn’t try to talk me into anything different, he knew a lot about the vehicles on the lot. Made me feel like a friend not a client. When it came to the manager, Steve was awesome as well, I told him my budget and what we needed to make a deal happen, ZERO back and forth, he made it happen on the spot. I got the exact car I wanted from the color to the options. Most friendly easiest least pressure car purchasing experience I’ve had. I

Great experience with my new car. Worked out the deal with Cooper before hand and had no surprises when i arrived. All around pleasant experience and a lovely salesman to work with.

Amazing sales service every time. I just completed my second lease experience with Will Ng at Elk Grove Infiniti. Will continues to go above and beyond to earn your business, both in excellent customer service and an unbeatable deal. Plus, the rest of the sales team make the experience painless. Honest and trust worthy team. Thank you!

I was impressed the moment I stepped on the lot. I seen the Frontier that I was interested in already pulled up ready to be viewed. Alan Aemes was my salesman and immediately greeted my wife and I with a smile and handshake. He showed me the vehicle and offered to show me other inventory options on the computer before wasting my time driving or walking around showing me vehicles I didnt want. He answered every single question. Took the time with us and treated us like gold. I was sitting in front of a $76,000 vehicle in the showroom and he treated my measly $15,000 was just as good. All the staff made us feel comfortable and they also kept my 5 year old stepson occupied as well. He made friends with all of them. The finance manager also helped us with a smile and treated us as VIPs. I highly recommend stopping by, if customer satisfaction is what youre looking for, here it is. I will definitely be going back here to do more business in the future. Thanks again guys!

A HUGE thank you to Anthony, Steven, Will and Maritza for making our car buying experience a positive one! Anthony really listened to what we wanted in a vehicle (features, price range) and then showed us a vehicle that far surpassed our expectations. We absolutely LOVE our Q50. Steven kept the financing side of things are painless as possible and explained each form completely so we knew what we were signing. Will is a master at explaining all the features and technology that comes in the Q50 and Maritza has beat me to the punch every time in contacting us to schedule work orders, oil changes, due bill items. Weve found our new family car dealership!

I got a great deal, a great rate, and the process was quick. Christian is very knowledgeable about cars and was helpful in evaluating a pre owned vehicle. Steven in finance was very fair, straight forward, and worked hard for me. Both Christian and Steven were straight forward and honest with me from start to finish.

My M35 was long overdue for preventative maintenance. The service department helped me get caught up and back on track. My car now runs much better. In addition, it looks great. They cleaned my car so that it shines. I appreciate the knowledge, guidance and patience of my service advisor. Hes the best!

Excellent Service very friendly staff. You will end up buying a new car eventhough you were just looking. 😅😄😄

From the moment I spoke to Marty, the entire transaction was one of the most pleasant experiences I have ever had buying a car with a low credit score. Thanks to Marco, I was able to get the car I wanted. They are AWESOME...and I would do it again. Thanks for my beautiful car!!!

This is my 2nd time around buying a new car. I have heard horror stories of the car buying experience regarding sales people pressuring you and haggling you for every dollar. However, my experience at Infiniti of Elk Grove was quite the opposite. Rico Estrada helped me right away. He was friendly and personable. He treated me with respect. I came alone which is something that sales people fed off of, but I did not feel that one bit. . Him and the sales manager, Trent Smith, worked with me and my finances. They did not come back with different price ranges trying to haggle me. They came back with a number that was what I had asked for. I told them that I was willing to trade in my car, but couldnt get a hold of my brother who was interested in buying my car . They went above and beyond and told me that if I decided to purchase the vehicle today and traded in my old car, and if my brother wanted the car that they would sell it to him for the same amount I traded it for. What?!?! Talk about exceptional customer service. They have the credibility to back up why they are Californias dealer of the year two years in a row! Thank you Rico and Trent for such your amazing and pleasant customer service

This was the first time buying a car on my own, and the team at Elf Grove Infiniti made it go as smoothly as possible. They were patient and pleasant throughout the process. Sal even picked me up and drove me to the dealership. Im happy with my new car (a used Chevy Cruze), which was true to the pictures and description online, and look forward to many years of safe, comfortable driving.

Lee was very knowledgeable and did a great job showing me all vehicles that I was interested in. Once I decided on a vehicle, Lee made the deal I was looking for, completed the credit application for me, and made that process very simple and relaxing. Lee was very accommodating working around my personal time. Lee was on top of the entire process to make sure everything was going well. Lee also called me the next day to make sure everything was great and also scheduled my first service appointment which is complimentary. There were a couple of Due Items on the vehicle and Alice from the service department called the next day to schedule those items and also offered a complimentary loaner vehicle. I have purchased 6 vehicles from the For Any Auto group between Nissan and Infinity and always experience great professional service. I send my family and friends to this group and they have had the same great experience.The service department including the Quick Lube also do great work.They also offer free unlimited use of their drive-thru carwash.I will definitely depend on this dealership for future needs and highly recommend them to you.

Great ExperienceI must say that this was by far the most pleasing car buying experience we have ever had. John Dunlap treated us with the utmost respect. My wife and I both have challenged credit and never thought it would be possible to drive a decent car again. We bought an $8,00 Hyundai but were treated as if we were buying a $50,000 Infiniti. There is no doubt in my mind that I will buy all of my future cars from John Dunlap. The entire staff at Infiniti of Elk Grove went above and beyond our expectations and I would recommend everyone visit them. They have gained a lifelong customer. This dealership is the real deal! Thank you again John Dunlap and Kyle Middendorf for the positive experience. Thank you again!!Lifelong customer from Modesto

Nice, clean. Service/Parts depts knowledge

I just leased a QX60 from here, and they made the entire process smooth, easy and as painless as possible for me. Will was fantastic and respectful and helped me get to my numbers and he took care of a lot of it before I even came down. He was communicative and clear and kind without being pushy, and I never felt like I was in a shark tank! Highly recommend!

My son bought a 2004 Ford truck from them. Had a hole in the air intake hose. Not smog legal. Had a due bill written for part. I got part and they refuse to pay me back for it. Sales manager is a flake. He said several times he would take care of it. 6 months later still nothing. Steer clear of this place

Excellent customer service within all departments from service to sales to finance. Still enjoying my 16 Q50! Infinity of Elk Grove is the best and comes highly recommended if you are looking to upgrade.

Easy to work with, comfortable environment. Beautiful showroom and great service from all of the staff that I encountered. I love my Q60 and look forward to getting my service done at this friendly location, even though I will have to drive a little bit further.

Lease of New InfinityThe staff of Infinity of Elk Grove were all super. From sales to closing it was a really enjoyable experience. Ron Abbott was extremely friendly, knowledgeable and helpful. The time it took for us to find the vehicle that we wanted to the final closing was much shorter that we had expected. Even though the vehicle, that we finally selected, was not at their dealership, they got it to our home in less than 24 hours, freshly washed and with a full tank of gas.

There was no pressure to buy. It was a hassle free and very friendly experience. The staff was very knowledgeable and helpful with setting up the stereo system, seat memory and Bluetooth features. We purchased the 2012 G37. The car came with an existing drive train warranty and the dealership offered an extended warranty as well. Everything was explained, and they then took time to ask us if we had any additional questions. There were cold drinks, snacks and hot coffee for us to enjoy, and the purchase included free car washes for life AND free towing for life! The waiting area was very plush with leather seats and a big screen TV. Hands down the nicest car buying experience weve ever had at a dealership.

Usually dont feel comfortable with any shops working on my car but had no choice and had to drop off my g35 here. I’m still quite iffy with dealers dealing with my car but I felt like my car was well taken care of. Car was dead and now it starts up and drives like a champ! Rich was great and always contacted me to keep me updated on the vehicle. Thank you for the work on the car I am satisfied with the customer service and work done to my car. Also thank you rich! Update: issue was fixed and car is still running great.. but noticed I have a lot of spiders in my car.. I don’t know where the cars are left at.. my car was there for a week so idk if it was parked outside with the windows open or not but I have a lot of spiders.. not only that my new rims were scratched.. seems like they were not really well taken care of by who ever the mechanic is.. rims seems to be thrown on the face instead of the back side and two of my rims were scratched. So I’m going to drop the rating..

I had such a great experience with Kim who was so friendly. No pressure and she was able to beat all competition not just by a few dollars but a few hundred. She was quick with the transaction and I was out on my way in no time. Fastest and best experience I ever had with a dealer. Anyone looking to sale their car I highly recommend going to see kim at Infiniti elk grove. They even beat carmax offer! Thanks Kim

I went in to look at a Mercedes C250 that they had on the lot. It took a while for someone to get to me but after that they welcomed me, asked how I was doing and what I had come in for. Alan was the gentleman who greeted me and was there through the car buying process. He is very honest and straight foward. Values your time as well.

We went to lease one vehicle and ended up leasing two because our experience was so great! Thank you so much Todd, Christian, and Farhan for such a easy and awesome experience!! I recommend these guys to everyone!!!

This was by far the BEST experience I have ever had buying a new vehicle! Everyone was super nice and attentive to my customer service needs. As both a single woman and a busy professional, I especially appreciated that I was treated respectfully and with time-efficiency so that I was able to be out the door with my new vehicle within only a few hours. All the information regarding the sale was presented to me with complete honesty and explained in full detail. The sales details were fitted to my particular needs and situation. This dealership is entirely focused on customer appreciation and satisfaction, from the sales and financing departments, to the service, parts, and reception desks. If you want a quality and relaxing car buying/leasing experience, I highly recommend Infiniti of Elk Grove! My thanks especially to the General Manager, Marco Buscaglia.

Service Department is always friendly, helpful and efficient. Jensen offered great customer service!

Mohamed at Infiniti of Elk Grove has been fantastic help. He was knowledgeable about the car i came to look at, was easy to get talk to, and was extremely patient when I left the lot to look at other vehicles before making my decision. When the vehicle. I had my eye on, a Scion Tc, was revealed to have an ac problem, Mohamed also worked immediately to have the problem identified. Now a part is en route same day and the vehicle will be fixed up in a few days. Meanwhile Mohamed has set me up with a loaner while i wait, and even offered to bring the vehicle to me when it is ready, despite living over an hour away. Pretty good service imho!

Christian Gonzalez really helped me through the beginning process to the very end. Very patient even though there was a long delay with my insurance company. Really appreciate his help

Amazing service. Really helpful and would go outta their way to get the help you need!👍🏼

Really great people! The cars will be the same at all the dealerships, the people make the difference

Rico and Todd were both very helpful in getting our new car. We were waiting for a car to come in off the truck and it was a week late. Rico kept us updated on its status. When it arrived it wasnt the car for us. Todd was helpful in finding us other options. We finally bought a new car and negotiations were back and forth but we both walked away from the table after agreeing to a good price. They both told us straight answers when we asked and kept us at the price we wanted and made sure we didnt overstep our price when we asked about adding options. Great experience.

Great Experience (:I went to the Infiniti dealership with the mind set of just looking and observing the prices, however, I was pleasantly surprised at how great the deals were. Not only that but the staff was extremely friendly, I worked with John Dunlap the entire time and it was an unforgettable experience. Thanks to him I now own a lovely, reliable Toyota Yaris that I got a wonderful deal on. He was truly awesome! I am positive that I will be recommending this dealership to many friends in the future because it was the best dealership experience my family and I have ever had. It is nice to know that you can trust the staff, and dealership itself, when making an investment as serious as a car. It was an overall amazing experience, very glad I hear about this dealership. Thank you for being attentive, caring, and for the great car buying experience John!

This was a great place to buy my Infiniti QX60 the sales staff was very courteous and extremely knowledgeable. I would recommend anyone looking for a new car to visit them at Infiniti of Elk Grove. Thanks again Ron and Blake for your extreme hospitality.

Ive owned several Infinitis over the last 15 years and had service at several different dealerships. This service department is by far the most professional, courteous and helpful. I wont hesitate to return. Thank you Ashley!

I bring in my Q50 for service at Infiniti of Elk Grove because my brother raved about Ashley and the whole team. After being back a few times, I now know what he was talking about.Ashleys attention to detail and knowledge is amazing. She is a joy to work with and I always leave having learned a little more about my car!Thank you Ashley!Mike A.

Ashley Caldwell-Richey turns the inconvenience of being without ones car while its being service into the best experience possible. She keeps me updated with progress reports, goes out of her way to save me money and has my car washed, vacuumed and ready when promised. And besides that shes very knowledgable, efficient, and a really nice person. I would not hesitate to recommend Infinity of Elk Grove and Ashley for service to my family and friends. Thank you Ashley for another job well done!

Moh listened to what I was looking for and found what I wanted. He is an amazing person with great customer service. I plan on working with him in the future to find another Infiniti when the time comes!

Excellent service the sales staff are very friendly and professional.

Very courteous and helpful. Great customer service from the time I arrived to when service was completed.

I went in to trade my BMW and was looking to buy an Infiniti (G25). I had previously owned an Infiniti and I currently own an Nissan Altima. I think that these are great cars and thats why I stick with the family. Anyway, in the process of trying to buy a car the agent I had been dealing with via e-mail was not very helpful and it felt like he in no way wanted to sell me a car. He told me what I would needed down and I explained to him that what he was asking was not my goal. He did tell me that I could get a new Leased car. We had to ask all the questions and he was not very personable. I just did not feel like a valued customer. So I told my husband lets just leave and while waiting for them to get my license my husband was talking with Blake. He asked what we were getting and we explained the situation to him. All he said was let me see whats going on. He came back with the deal very, very close to what I wanted. HE MADE AND SEALED THE DEAL. If it wasnt for him I was leaving. I ended up leasing a much nicer car than what I initially went to buy. Blake took care of everything even after leaving the finance office and signing my papers; he made sure that everything went well and that we were satisfied with our purchase. He took the time to go over the features of the care and was very patient. I of course love my G37. You should hire more sales agents like Blake.

Great service! I didnt even plan to purchase a car today. Thanks to Christian. He is very knowledgeable.

Would not recommend this place. The so called manager is the biggest douchebag ever. The rudest person I have ever meet. Dont waste your time here or money. However Alex the salesmen he was a good fellow and nice. If I do go back it would be because of him.

Best service I ever had. Very professional and 100% customer satisfaction guaranteed.

The entire team from the first phone call to signing the contract was great, they made the process go smooth, easy and fast. I would highly recommend this dealership to anyone.

As always, excellent eervice frim start to end. I come here for my cars service and I luve in Fairfield so that kind of says it all. Ashley their service specialist is my definite go to person for anything service related from scheduling, advice and part procurement.

I had an extremely great deal with my vehicle! The employee I dealt with was Mr. Alan Maes whom was very friendly and caring. His knowledge regarding the vehicle I purchased was extremely well. It was the first time I met him and he already made me feel like I had known him for a long time! Everyone with this dealership were very nice. Mr. Maes even keeps contacting me regarding my feeling with the vehicle I purchased, thats great! Not like the other dealerships I dealt with whom considered that its a done deal once you left the dealership with your purchase! I definitely will refer this dealership to my friends whenever chances come up in the future!

Clean, salesperson wasnt too pushy.

With so much information at your fingertips now days, you feel confident you can make an informed decision. I just purchased a QX60 and I feel like I got a great deal. Will Ng was great to work with! He is very knowledgeable and is a straight shooter and I got the deal that I wanted. After the purchase, Will patiently explained and demonstrated the many features of our new car. It was the best car buying experience Ive ever had and I would not hesitate in buying another vehicle from this dealership.

Shoutout to Roger and Kelly at the parts desk for helping me with the appointment and finding the correct part which was covered under warranty highly recommend checking out

Can’t thank Richard Parr enough for his friendly service and helping me out with my car. I’ll always make the drive here from Modesto because I know I’m getting quality work done here

Ashley was awesome. They solved my problem and didnt try to over-sale me.

Christian Gonzalez sold me a Honda Civic he told me about 10 point value. The manager Steven khuu was great... Farhan Khan was answering me every question I had regarding the financing..If you are looking for a car, ask for my new sales man Christian Gonzalez

Very good nice place helpful people

Just bought a new QX60 ! Christian Gonzalez was the best in sales, his knowledge on my new car was impressive. He made my experience with Infiniti in Elk Grove very comfortable about what I was getting for my money. I love this car and walked out there really happy.

Tpms indicator light came on as I was driving to rocklin. I stopped in with no appt. And they took care of the warning light and had me on my way in no time!

Not one person came up to me and asked me if i was interested in buying which i very much was. I dont know if they were racist because they just kept looking at me but not coming up to attend me. I even waved for help and he saw me and just left.

First, with a standard oil change, the service department did not replace the oil cap, and my engine began smoking when I was 45 miles away from home as the engine oil was spilling all over my engine. This led to my engine having to be cleaned given this debacle., and a new cap as the 1st could not be found. Elk Grove initially did not even want to waive the charge for the poor oil job, and having to drag my car back to them, nor clean the mess. Later, I had a problem with an older car key not starting the engine, and had the ignition checked with El Grove Inf. They said the issue was just an old key. I paid for a new key, and the ignition cover was not even replaced. by them Sloppy work again.. Weeks later, the key did not work, and I was billed for the evaluation, even though they had just replaced the key. Their explanation was likely a finicky programming, and it was reset. Not a satisfactory explanation, but I certainly will not bring this car back into them..

Blake Nero did an outstanding job informing me about my choices, patiently instructing and guiding me through the process, Was an outstanding experience. I recommend Blake to all. Nate KuppermannUpdated Jan 27, 2013Blake is just an outstanding individual, person and employee. He goes above and beyond to make your experience pleasant and informed. Not only is he a great sales person, but on my first visit back for routine service, he was there waiting for me, helping me out, giving me tips on the car, and helping me touch up a few dings on the paint. Overall, Blake is the best car sales person whom I have met. He is the best.Nate Kuppermann

Buying a vehicle can be a a tedious adventure, but not at INFINITI of Elk Grove. Christian made our purchase simple and straight-forward. The professionalism and courtesy displayed surpassed the other dealerships we visited in the East Bay. This is our first purchase at this dealership and when we buy another Infiniti we will definitely return and seek out Christian Gonzalez.

I was there to have my spare car key reprogrammed after my purse and keys were stolen. They allowed me to drop off the car one afternoon and it was ready by 9:15 a.m. the next day. I was very appreciative.

My 2001 Ranger died on me recently and I wanted to make a smart decision about my next car. Id been to several dealerships in recent weeks and kept feeling pressured or rushed. My experience with Infiniti of Elk Grove had none of that -- Lee was calm, easygoing, and even relaxing to work with during the process. They even took me next door to test drive another car from a different lot for comparison (even though if Id bought it, it wouldnt have been their sale). They were understanding that I wasnt trying to get something new and flashy but something reliable, comfortable, and quality, and they didnt try to upsell me about the actual car, which I really appreciated. It seems like they are about building long-term customer service and its working -- Ill be back!

Great dealership. They also offer repairs and provide free car rentals while they fix your car.

I visited Infiniti of Elk Grove and I was extremely disappointed. I walk in dealership and everyone seemed busy. I very nice young man in a office approach me. He turned out to be the General Sales Manager. He was very pleasant. Unfortunately, he was swamped and had sales people and customers taking all his time. William the sales Zmamger approach me and was very nice. This is where it when down hill. Will had to give me to a salesperson and he picked the worst person for me. Alan was his name ale he wasn’t very assertive... all he did was try to find a car in my budget not what I wanted to by. He also smelled of alcohol not night before but it seemed fresh. Huge disappointment I will go to Bay Area or Roseville...

Maria was very friendly, she made sure that I was getting my needs met the whole time at the dealership. I really liked the customer service that I got from this dealership and of course the awesome Black Friday deal :)

I have been going to the dealerships for the past few month looking for a luxury car after purchasing my Nissan Rogue at the beginning of the year. So I thought why dont I look into an Infiniti since I bought my Rogue from next door. I was greeted warmly by William Ng and when I told him I was looking to trade in my Nissan for a luxury car thats all I had to do. Ive been looking out for the Q50 and when he showed me all the nice features it had I was hooked. He then introduced me to his General Manager Anthony Triggs and pretty much a few hours later, with no pressure or obligations, I had my new 2016 Q50. They made the process sweet and simple and answered all my questions since this was only my second car purchase in my life. I would definitely recommend this dealership to anyone and in the later future if possible purchase more vehicles from them. I was also greeted by the service department when William was giving me a tour and felt welcomed so I will definitely come by to get my car serviced here too.

TOP SERVICE. WILL BUY MY NEXT CAR HERE TOOI cant say enough good things about working with Marco. Its my second Car that i got from this Dealership. Marco was patient and answered all of my questions over a week of email and phone call exchanges. He even made recommendations and pointed out options/ ideas I had not considered. Ron very knowledgeable showed me everything I needed to know about my Car. And the Last Trent made it easy with finishing all the paper to take my car home. This dealerships has such a nice atmosphere, I highly recommend this team and would defiantly come back .

From the moment I first walked in the door everyone working there greeted my father and I with a smile on their face, I was unsure of what I wanted but with the help of the sales men I was able to find what met my expectations and when I walked out that door with a great car I was really satisfied with the customer service.

Kurton Cooper really worked to get me everything that I wanted. I have bought 4 cars from here.