Went there to get a bad dent in a car fixed. Their services were fast paint was on point. The color matched perfect. The body line was like new again. I would recommend them for body work and paint. Great Customer service. Thank you Rudy.

I brought my car in after I was rear ended and could not afford a rental. Working with Maria made my experience very smooth and stress free, she is the epitome of an excellent customer service employee. I hope her company values her as much as her work ethic deserves.

Had a few questions about a couple repairs I was interested on doing and had spoke to someone named Scott. I was shocked about how quickly he was able to assist me on worries I may have about any of my repairs. Thanks again Scott, much appreciated with all your help.

I took my 2020 Lexus RX350 to this facility on March 22, 2021. There was significant bumper and fender damage. Caliber Collision was able to fix and return my vehicle to me on April 7, 2021. The craftsmanship that was put into my vehicles repairs was beyond my expectations. Julio Moreno was in touch with me every step of the way and he did a good job representing the company.My only complaint would be the fact that when my vehicle was test driven, it was driven in a reckless manner. I have an app on my phone that tracks my vehicle statistics and when the 3rd party technician took my vehicle for a test drive to check the radar sensors there were several unsafe driving statistics like harsh cornering, fast acceleration, excessive speed, and harsh braking. I can understand the harsh braking to make sure the collision detection is working, but making a harsh turn at a stop light followed by fast acceleration with driving faster than the posted speed limit is not acceptable. This is not the fault of Caliber Collision, but the fault of the 3rd party they use to calibrate the Lexus radar. If youre reading this Caliber Collision, you may want to keep in mind that these newer cars have vehicle tracking in them and owners have apps on their phones that can see what the vehicle is doing.Overall, Caliber Collision gets a 5 out of 5 stars, and as long as I dont need to have my vehicle driven by the maniac that test drove it before, I will be a repeat customer if the situation arises.

Thankful that the good people at Caliber Collision got my truck back on the road after the accident.

I came in with tons of questions about my vehicle and Maria was a true blessing to run into there. She answered all of my questions thoroughly. She was so nice and helped me every step of the way. Because of her Im sure of where I will be taking my car and I will reccomend my friends to come see her aswell. Thank you Maria

This was our second great experience with Caliber Collision in Elk Grove and the least we can do to show our appreciation is write this review. We had a minor fender bender accident and took the car to a shop owned by a friend of my insurance agent who quoted me their special discount. Since Caliber had been so good before, I decided to check with them on an estimate and they ended up beating the other shop by almost $300 for the exact same work and parts!!! Most of all, I wanted to acknowledge the quality of the customer service. Julio Moreno is incredible and was always amazingly accessible and stayed in close touch the entire project. I know there are Caliber Collision shops all over the State and probably nationally, but this place feel like a locally owned, neighborhood body shop. The attention to the customer is wonderful. Thanks to everyone at Caliber on Element.The Gordons

I never realized they existed until I found them on the Ford website but they are everywhere. They actually cared about their customers and the quality of repair was good. Repair was done in a timely manner and at a reasonable price. They communicate well with insurance companies and the auto manufacturers.

I had an appointment to drop off my truck for repair and also for a rental car company to pick me up. There were two shops and I went into The 9131, and they directed me to the office across the parking lot 9141. My wife sent all the information to Victor. When I arrived, they had my appointment but Ernesto said they couldnt find the assignment number. My wife was told when she emailed the estimate from USAA that if they (at Caliber Collision) needed anything, they would call her back. When I was at Caliber, they said they didnt receive the estimate, and they didnt call my wife back. Ernesto told me they could not take the vehicle today because THEY didnt show an assignment number on their computer. My wife re-emailed the estimate, and they still could not take the vehicle for repair even though it was sent the week before. Ernesto said that the vehicle was safe to drive, I told him that I knew that since I had been driving it, and Toyota who did the original estimate (too back-logged to begin repairs) made the truck safe to drive. I took time off work to drop off the vehicle, and it seemed Ernesto didnt get that, and I had an appointment with the rental car company to come to get me, which I had to cancel. They asked me when I wanted to reschedule... Really? (I am putting this in a nutshell without all the details, the treatment was substandard at best) I will not work with Caliber again. My wife called USAA and told them of our problem, and they (USAA) were mortified since that was one of their recommended shops. USAA told us that Caliber should have called them if there was a problem and they could have straightened out the situation. Come to think of it, I asked the receptionist if I should call USAA and she said it wasnt necessary. I couldnt tell you what their repairs are like, but the customer service was very poor.

I enjoyed my experience with Caliber. Very knowledgeable staff. Thank you so much

I recently took in my car in to get it fixed after it was hit on the rear side. My paint was scratched and the back bumper was dented & after it was fixed it looks exactly how I expected it to. All I can say is that I highly recommend this shop, and I’m extremely happy with the end results.

Excellent workmanship; top-notch customer relations. I highly recommend them.

Great communication. Victor made the process.smooth and easy.

Good quality and very knowledgeable, & they were actually really nice and professional and handled with care. I appreciate companies like this.

They were really helpful and very nice! Thank you so much!

I had a wonderful experience here, especially with the service advisor, Charles! He made sure my car was available to me on time and kept me informed through the entire process. I recommend this place to anyone who needs them!

I had a great experience with Caliber Collision. Thank You so much!

From start to finish Caliber helped me take care of my car! Especially the service advisor Charles. He walked me through the process with ease and efficiency! Thank you!

Excellent customer service, they keep you informed throughout the entire repair. Great quality work as well. Would definitely recommend this shop to anyone looking for a professional job.

I enjoyed my experience with Caliber! Thank you so much!

I love how they did my car is brand new and a like how they care communication with the customers

Vanessa was very helpful when I called to set up an appointment to drop off my vehicle for repairs. Charles kept me updated with the process of my vehicle until date of completion.Great customer service, thanks!

General Manager: Pete at Caliber Collision (Elkmont Way, Elk Grove CA) is always very professional and provides phenomenal customer service. Thank you so much.

Best place to take your car if you need them. Friendly courtesy and Efficient. They are the best and I won’t say that if it were not true

Great work and communication! This is a well run ship. Would definitely recommend!

Great customer service and communication regarding my vehicle while its been in their shop being repaired.

The staff is great. My car was done on time, and they have great quality!

Great Service and professional! High quality establishment.

Julio did a fantastic job restoring my vehicle after some undercarriage damage. It runs perfectly again, looks beautiful and was ready 2 days early! He was very communicative throughout the process, as well. Highly recommend Caliber Collision!

The company is a great place to have your car done. The people are great to work with. They did a great job on my car. Mike Valdez is a tech person he stayed in contact with me when there was any thing he need to talk to me about my car. He needs a raise.

Natalie was great! Very professional and helpful :)

Ive taken my Chevy volt to caliber collision on two occasions and both experiences have been above expectations. The car looks new inside and out. I wasnt expecting the interior to be detailed but was thrilled that it was. I felt like I was getting into a brand new car.

Hey there, just wanted to share my experience with Caliber collision. After the mishap with my car, my insurance agent arranged my vehicle to be dropped off at this body shop. Victor from Caliber collision handled the drop off date and time, rental car pickup and drop off, and kept me informed throughout the repair process. Never did I have to call and ask for the progress of my repair or had to worry about transportation throughout the repair process! Job well done Victor and the Caliber collision team!!

Very friendly, kept me informed & great work

Awesome. I had a great experience. I love the communication.

I was hit on my rear bumper by a freight liner truck. Took my vehicle to Caliber Collision referred by my insurance company Liberty Mutual. I give them 5 Stars because of the quality work and awesome service, thanks Don! 👍

This is the before shot I definitely got a post after shot..I got to tell you this was the best experience with the worst situation this company not only took care of me they made sure I was set all the way around and the end result was my car came out looking great would definitely highly recommend them

This was the best experience ever Very polite and professional turnaround time was less than a week Felt like I just got it back brand new inside and out amazing job

This is a great place. The staff was awesome, helpful and respectful. Alex was great to work with and the other staff made my car whole again. Would highly recommend.

Great place! Very reliable and very kind employee’s. Also very clean, that’s a plus! Highly recommend this place. Also my favorite employee was Vanessa Marie Liscano, she was very kind and very helpful :) !!

Don was really nice and very helpful. He was really good with keeping me updated with my car.

Everyone is very professional. I appreciate the courtesy the staff shows by keeping me informed about my repairs. The individual customer service is top notch. Everyone from the front desk, person in charge of my repairs to the manager have been very professional and timely. I will definitely recommend this company and location to everyone. Well worth the little extra drive. Thank you, Pete, Victor and team! 😊

The performance by everyone in the shop was outstanding. I had my car repaired here and I’m so happy with my service. I appreciate everyone’s help and working together as a team to get the job done right! I will def. recommend my family and friends to come here!

Great service overall. Details on car was factory quality.

The staff at Caliber Collision were all very helpful and made the whole process so easy. They were able to get my car back to me with a quick turn around time and my car looked brand new again. Highly recommended.

First time at this place and it was a good experience. Ralph helped me out with the setup and paperwork. My new bumper was much better than I expected. Their tech did an awesome job matching the new painted bumper with the color of my old car. Would definitely recommend.

The search is over to find the best, and most honest auto repair shop. The staff was professional and courteous. The estimate was based on what I actually needed. The price very reasonable. Randy Jones saw to it that every detail was perfect, and completed on time, with his manager Zach Taylor overseeing. When I picked my car up, it was not only washed and vacuumed, the tires were shiny and looked like new. It is hard to find this type of operation these days. I would give 10 stars if I could, and will recommend them to friends and family. Joe and Cheryl

I received excellent service! I am so happy with the expert customer service I received. I am sure you will feel the exact same way. 5 stars all the way! 🙏 thank you so much!

Im not really one to take the time to write reviews (good or bad) unless the work and customer service really earns it. Caliber Collision in Elk Grove definitely earns it. GREAT work and EXCELLENT customer service. My car looks mint, and Natalie was wonderful in handling the process every step of the way.I definitely recommend Caliber Collision.

Great staff and great service! The manager Pete always kept me updated with the progress of my car and was very polite and helpful. I would recommend this shop 100%!

Very friendly and helpful

This shop not only took my car in after hours but, they were able to get my car back to me before I even had to return my rental which was amazing!! Nothing but professional. I would recommend them to anybody who has been in and automotive accident or has had something go wrong with their car.

Great spot

Efficient and polite.

Great customer service and very professional. Also, easy to work with.

My inspection went very smooth. The employees there are awesome and will answer every question you can think of.

Garry looked out for me and my pocket! He handled my car efficiently and made sure the work was done right. Garry definitely earned my trust and any future business should I find my fender bent again.

Great costumer service at a time that our family was going through a lot. Vanessa assured me everything would be alright and went above and beyond making sure everything was done with care and deligence. Could not have asked for better service during a family crisis. Wish I could do more than just give a goof review because they restored sanity during a bleak time.

I didnt keep my registration because they wouldnt take my car and cash.

Excellent service. Would recommend and would return if needed in the future. Staff is pleasant and helpful.

I am ALWAYS impressed with their work and customer service. I just had my Cadillac repaired after it was hit. They took excellent care of the car and me. It left their shop better than before it was hit. Thanks Cooks Collision! Keep up the great work! Shout out to Scott for taking good care of my account and keeping me well informed.

Cooks has recently merged with Caliber Collision, and assumed that name. Personnel are still learning new procedures, but things went smoothly except for the last few days, when the completion date kept getting pushed back. Repair work was done very well; it just seemed to take longer than my last visit nine months ago (I know).

Marlene is a true professional when it comes to vendor relationships.

Went in for an estimate and i was in and out very quick. And they were very timely getting the estimate to me. Very happy

Great Customer Service

Friendly Service and repairs were done quickly. Would recommend

This place was recommended by the insurance. It’s a garbage body shop. Service sucks. I own business and know the effects of this post

Great service and great people. Broken window replaced real quick and works without issues. Highly recommend.

Great people, quality work and professional.

Staff is very professional. I am very satisfied with the paint job.

Verry rude dont care about u just the monney

My cousin recently sent his truck in for an estimate and it came back so low that we are afraid to let them do the repairs probably going to send it to Clark auto body for a more realistic estimate and repairs

The turn around time is fantastic here!

Originally was given a 1 day $300 estimate. In the end, it took 8 days and was $1900. This is because the estimator did not identify the correct parts, which is normal, but this estimator said a steel bumper was plastic. You can easily tell the difference. This should not have been a mistake made. In the end they did not even clean up all of the marks left on the paint from the accident. This was the insurance company recomended repair shop, but they are terrible. Just go somewhere else.

Color on the hood they painted doesnt match the car, overspray on trim & spray nozzle for windshield washer.Never got a response via email as they promised!

Everyone helping me was really knowledgeable, and walked me through the process of how they were fixing my car. Would definitely come here again, thank you for everything.

Did a great job to fix damaged caused by 2nd party.

I felt very at ease discussing my concerns with staff. Ron definitely gave me the feeling that he views his customers as he would family. I am so appreciative of the time he took to explain things to me

Excellent work. Kept me informed the entire time. Great staff and quality. Excellent customer service and top notch repair! Highly recommended.

I tow cars to all Caliber locations.

Caliber took great care of me when I was in my accident. I couldn’t believe how fast everything was settled, they even helped with the rental car

Always a pleasure to work with these professionals. I’ll never take my car anywhere else!

Very effective and quick service. Got rear ended at absalute worst time and the office manager I believe Vanessa was her name proply mafe it possible for me not to miss any appointments and assured me that they had my best interest in mind and that was all I needed to know I was in good hands. You guys are a Godsend

The quality of work and reasonable costs at Caliber and professional demeanor and service provided by Peter was unparallele .

My experience interacting with the staff have been pleasant and professional. The shop is very clean and organized.

Excellent service they are always willing to go above and beyond I have got body work on several of my companies vehicles done they were super good.... just last week I took my car to have body work done. Body work was amazing. The the final detailers have a keen eye pointed out some of the blemishes that was left behind from the previous messy collision repair shop... several finish detailers who work there Sam, Andy ( I think) one guy stuck out to me Singh... soft spoken but knows his work. His kind nature attention to detail and passion of work stuck out to me. He worked on my blue Camry, and green Pathfinder work was above and beyond. He even cleaned the inside of my car made it look brand new. I enjoy people who take pride in their work. Calibur haire more people like Singh, continue to be nice to customers I can see you all thrive...

Staff are extremely friendly and get the job done. I highly recommend this shop.

Very good service.

The business was very professional

Great Customer Service Shout Out to Vanessa! Everyone very professional.

Very pleased with my experience here at Cooks.Pete the manager was great! Came out and helped me out with my truck that was hit from the back. My Bmw was also fixed here!

Great service and got my car back quickly.

Very prompt & courteous.

Good Job

If you want excellent work done on your vehicle, and great customer service, this is the place. Excellent in every way. Highly recommend.

Very simple review, we told them when we came in prior to work beginning that a 3rd party was going to pay for the work and damage being repaired on our auto, in fact, we told them that 3 times and confirmed it would be ok. They said yes, no problem. Well..... our car was ready today and guess what, no 3rd party payments. What? I asked to speak to a manager, who said the same thing. I asked why they told me they would accept payment from the person who caused the damage in the first place, and they said that we should not have been told that. I said great, how do I get my car now that youve said you would accept it, now you get to hold me hostage until we get a check, await clearing, and then pay you directly, another week without a car? What a jerk move from a manager of all people. Someone at corporate please demote this guy, causing you problems.Sad to lie and prey on people that way. We would have never left our car if we knew this in advance and you know it, that is why we confirmed with your office on 3 occasions.

After a frustrating experience at a competing collision repair shop, I opted to try Caliber. Alberto was friendly and provided me frequent updates throughout the two weeks my cat was being repaired. The finished work looks perfect and I couldnt be more happy. Thank you again!

Friendly service. Competitive pricing.

Upcharged me after taking my car apart. Had to pay more to have car put back together. If I didnt pay the higher price. Finished product looked good.

They do good work but fail to keep you updated on the status of your car.