Placed an online pick up order and went yesterday 5/7 and the order wasn’t ready but the girl at the door told me when it is ready just to come and stand by the door and not in the line to get my order. So today 5/8 I do as I was told and a different girl at the front door told me I had to stand in the LONG line of customers that were shopping in store to receive my item that was already paid for, I had to stand in a line for them to literally hand me my bag. Well I wait in the line for close to an hour and moved 3 spots but had to leave due to time.The manager spoke with another pickup customer and told her the same thing, hence why I didn’t bring it to her attention. The email says You can do curb pickup but the phone line is ALWAYS busy and you never get through to anyone.I just want someone from Pandora to explain why they are rewarding customers who think ahead and order online for pick up have to stand in line with everyone else shopping in store?

The rep was a nice girl but waiting online was not fun. It took too long! Water Burger is faster and we all know they are not known for being fast.

Drove 30 minutes to buy a charm and made it to the store 20 minutes before closing time. A lady was standing at the door turning customers away. A couple was informing her that they already knew what they needed to buy and were not there to browse (my same situation) but she simply denied their entrance. Whats the point of having store hours if they arent going to respect them?

If I could give zero stars I would. We made two trips over an hour one way to exchange a bracelet for the right size (sizing online is inaccurate) the second time they said they couldn’t exchange (even though we had the receipt) it because it was ordered online through PayPal. They can exchange with other third party payments but not PayPal for whatever unexplainable reason. Needless to say we will be returning all purchases now and will receive no future business from us either. This is so disappointing as I have looked forward to having a charm bracelet for some time and the first charm was for the birth of our first child this Mother’s Day.

Just went with my mother and the associates are super helpful! They are very polite and knowledgeable! Thank you so much for all your help.

Went in last week to buy a charm bracelet for the first time and Susana helped me find the perfect charms for my daughters graduation gift. Even though they didnt have any graduation charms she made sure i was happy with my sale,Excited to go back for that amazing customer service 💍💍💍

So this was my first time shopping at pandora and I recently shopped there Mother’s Day weekend, although the line was long my first experience here at the store was amazing!! Iris helped me out and showed me many options to chose from. I will definitely be coming back 😊

Great customer service! The covid restrictions in place make me feel safe when shopping. I would like to praise 2 employees specifically, Paulina and Fernando. I appreciated all the recommendations and the flexibility of financing.

I placed an online order this Friday the 7TH early in the day, and my online order said it would be ready 6-8hours. I went to the store since they would not answer their phone and they informed me that my order would not be completed for another day or so. I called over the weekend multiple times and never got an answer. Yesterday, Sunday 9th i went down to the store to inquire about my order and was informed that my order wouldnt be completed until Monday. So today rolls around and my order was completely cancelled. And to add insult to injury they sent me five seperate emails informing my order had been cancelled.They provide awful customer service and dont answer their phones.

Why does no one at this store answer the phone, I have inquiries about an order and I’ve already called multiple times and have not been answered or called back.

One star because it’s the minimum possible. The service is awful. They sure act like they don’t want your sale. I’ve been trying for a week to buy a $200 bracelet from there to no success. I would have already had it by now if I world have just ordered online and would not have been mistreated.

Terrible service and the manager fernie I assume cuz he was dressed in black.. very unprofessional and unpolite and rude!!! Terrible customer service!!

Maryanna R. Is such a wonderful caring person .. she made sure I was happy with my purchase.. even tho I couldn’t decide she still had so much patience for me. We need more people like her ♥️ Briss Lara

After visiting this store, I will never come back for their over priced merchandise. The service is the worst I have ever seen in any store on a National chain like this. The one star is not even deserving of this place!

I shopped here for my wife for Mother’s Day and the young lady who helped me was extremely helpful

The jewelry is beautiful and its a nice place, but,The manager is inexperienced when it comes to having kindness, patience, and attitudes with customers. She is very rude with the employees and costumers

Not only do I love the jewelry, I love the customer service I receive every time I visit! A BIG thank you to: Nicole, Iris, Fernie, Destiny, Alea, Lauren & Paulina! Thank you so much for your patience & your willingness to answer all my questions!! Amazing staff and jewelry!! Esmeralda Barrios

Ok service if you dont mind waiting in line for 30 minutes. This all falls on Management, they allow one person in but do not have a time limit for the person buying. So you could wait outside for more than 30 minutes if the person shopping is one of those pests.

Currently only allowing one person per purchase in the store because of the pandemic. My dad took me to help him pick a new charm for my mom and I was denied entry into the store because I was not making a purchase. I completely understand being safe in these times but let’s be efficient about it.

I have been a Pandora customer since 2012. My experience on May 8, 2020 at the Cielo vista location has been by far the worst. I made an online purchase on May 7th at 2:00pm. The order was an in-store pick up. Once I payed for my order I received an email stating that my order would be ready for pick up in 6-8 hours. I decided to wait until the next day. To allow the store some extra time to work on having my order ready. I arrived at the store at 11:50am. I spoke with the employee manning the door. I mentioned that I was there for an order pick up. She mentioned that I had to get in line with everyone that was there for purchases. I mentioned that my order was already paid for. She then said that the store was short staffed and that the person responsible for completing in store pick ups was not available, and that I needed to do the line, since she couldnt warranty that the items that I had paid for were even available. I made the hour long line. Once inside, I explained everything to the employee that was helping me, she was able to retrieve the items that I was interested in and had purchased online.Then she informed me that I had to pay for these items. I showed the employee proof of purchase and the order number. She insisted that I had to pay again because this was a separate purchase. I told her that I didnt understand why I had to pay for the exact same items that I had already purchased online. I was supposed to only pick up my order. She then proceeded to call a manager, Im assuming she didnt understand why either. Since she couldnt explain it herself. The manager insisted that if I wanted to take the items I had to pay for them again. Because she didnt have the personnel or the time to process the online orders. I mentioned that I could understand the overwhelming amount of online orders that they might have been receiving, since it was mothers day weekend. But that their website clearly advertises a 6-8 hour window for in store pick ups. That if I had been explained the situation I wouldve abstained from making a purchase.Bottom line, the only option that I was given was to pay for the items, again. Or to leave emptyhanded after having already paid. I decided to pay again. The manager mentioned that she would cancel and refund my money from the online purchase. May 10th, I am still waiting for her to to fulfill her word. I am to say the least disappointed and frustrated on how this location operates.

Very friendly staff thank you Monique for helping me choose the perfect gift for my wife

This Pandora location has the worst customer service. I just visited a location in Anaheim California and was expecting the same attentiveness and service. Unfortunately all I received was rudeness and inconsideration.

Great service! I understand their cdc’s guidelines. Very kind men and women. I absolutely recommend this pandora. Thank you

Ive been trying to call regarding an online pickup order and the phone is always off the hook.They told me that the order would be ready 1.5-2 days from now even though it was purchased early yesterday and online says it will be ready within 6-8 hours. The other option was to wait in the long line that doesnt move to possibly be helped.At this point, either because my review or not; they completely canceled my order 4 days after I did it.This was an awful and unprofessional experience.

I was standing there and they did not attend me, even though they were just looking at me. Not even a “I will be right with you” or “We should be there with you shortly” sad :( I decided to take off.

Ive called multiple times. Just to have them pick up and hang up on me. Absolutely ridiculous.

The manager hung up on me while I was trying to ask a question. She rushed me off the phone and I still had questions she literally hung up on me. So I called right back she didn’t answer the other employee told me that she thought I was done talking. You are supposed to ask if I need anything else or have any other questions. She seemed aggressive over the phone. That was bad customer service and just very unnecessary.

These girls look punished! They all have no motivation!

Love this store. Excellent customer service

Store closed 30 minutes before closing time. The manager said they had already closed all registers.. lol horrible business practice

Crazy long lines every time you go by there, I went in as soon as they opened and 4 ladies in line already, I waited 1 hour for them to look around and not buy anything from them. I was exchanging an item and I had to stand there while they looked around. If youre exchanging something make a separate line for that, once I left there were at least 20 more people in line.

The lady who helped me very roud i asked for a Manager and very roud as well. I had a bad experience..

Amazing store! Amazing staff!

I placed an order for curbside pickup that was going to be ready within 6-8 hours, it’s been 3 days and my order is still not ready. I’ve been calling the store numerous of times for the past two days and nobody picks up the phone. No matter how busy you are there should be someone who will be able to answer your call by the second or third time. It is the worse customer service.

Terribleeeeee service we took my mom to buy a bracelet from there.They didnt let my dad go in the store to pay for my moms bracelet.What the hell is that service.They should have professional people with experience and well dressed instead of having trashy and very unprofessional people working there.I dont know if their awared that they get paid for all the sales they make including the managers.Stupid situation we had to go through but im sure of one thing im neverrrrrrr everrrr going to that store.

Nicole gave good customer service.

Awful experience, very rudeNone of the employees know how to answer a phone

TERRIBLE SERVICE! I was there yesterday to buy a bracelet and some charms for my mom but ended up going to Swarovsky and buying a gift there instead, where they did treat me right! They have a very chaotic and disorganized system to get into the store when theres a lot of people waiting. Theres a line, in which I intuitively got on to get to the store but no one told me a needed to do the extra step of getting in a sign in sheet! So it was a bit surprise that when I get to the front of the line this lady from Pandora wouldnt let me in since I wasnt on their sign in sheet. What was really upsetting is that this lady wouldnt do anything to help me and she passed two other people (that were behind me on the line) ahead of me to the store. Another couple in front of me ran into the same issue and the same negative response from the Pandora employee to help. So we were waiting in this line for 20+ minutes and she still wanted us to wait more until they would call our name from their sign in sheet! This was completely unacceptable since no one from Pandora at not point approached us to make sure we were in their sign in sheet! This Terrible Service made me take my business elsewhere where I do feel as an appreciated customer! Pandora needs to work better on training their employees and if theyre going to have a sign in sheet make sure everybody on the line is already signed up and not assume they are already to avoid these kind of issues!

The customer service here is unfortunately not good.

GREAT EXPERIENCE AND GOOD PEOPLE WORK THERE

Pandora store in El Paso TX has incompetent rude and disrespectful.. I guess I have to call them, young girls. They place full responsibility on the customer for their their own mistakes!! Jasmine is the rudest of all. She needs to get a clue about how customers are supposed to be treated. The jewelry is not cheap so at the very least they should respect the fact that customers are paying good money for their services. If Jasmine is left in charge while the manager is out, hold on to your money and go somewhere else! She doesn’t deserve the sales! Spend your time and money where it’s appreciated.

They didn’t want us looking around and they are allowing so many people so why wouldn’t we be able to look around ? They don’t even offer to let two people from the same household in as well they didn’t offer to show me anything.

DO NOT SHOP AT THIS PANDORA!!! Horrible customer service!! The store manager Lee should be fired!!! If I could give this no stars I would. Went in to exchange a bracelet for a smaller size... said I could exchange it so I put all my charms in my new bracelet and after looking at the date in the ticket store manager said no and made me take the new bracelet off and I walked out of there with all my charms in the palm of my hand. NEVER WILL I SHOP THERE AGAIN. They make it seem like you’re trying to take their money when simply just want to exchange to be able to actually wear the bracelet... HORRIBLE HORRIBLE HORRIBLE!!

Worst customer service EVER!! Went in today to exchange my bracelet with receipt in hand without expecting to be treated so poorly, I was greeted by Jessica, I let her know I was there to exchange my bracelet due to it being the wrong size, mind you it was a gift that was bought and given to me the day before for Mother’s Day, everything was as it was issued to my husband at time of purchase, as soon as she opened the gift box she rudely said we can’t exchange it, it’s used, the bracelet had only been tried on when I opened it, of course her remark upset me I’ve been a Pandora customer for years and never encountered this type of issue at this store, I stated to her how is the bracelet used if I just received it yesterday and only tried it on, she then walked over to her supervisor Andre to whom I told how is it that she’s stating the bracelet is used if my husband purchased it yesterday and I only tried it on, I asked him did you all sell him a used bracelet?? He told me to give them a minute and finally did the exchange. Never again, definitely going to Jared for my future Pandora purchases, better customer service there by far!!

We felt very welcome. The sales person worked with us patiently and knew the product lines very well. The gifts were carefully wrapped and labeled to avoid mix ups. She carefully explained why to keep the receipt in a safe place for at least a year.

Love this place!!! Great employees! I’ll always get my rings from here!

Great customer service! Staff was very helpful, showed us a lot of charms and gave us various options.

Went today to get a gift, the lady told us that only party of 1 or 2 when we just saw a party of 3 getting out and is just the way she say it to us not a good customer service!!

Employees are extremly rude..i will never go back rather order in line..very rude

If i could rate this place half a star i would this place is terrible trust me the costumer service is the worst thing ever they made fun of my wifes finger size and it really offended her and they also told my son (my adoptive african american son) to not touch the jeweler cause he might steel it and security was following us the whole time cause of our son and it made us feel not welcomed and note their were many people in the store and he was mostly following us

Terrible service! The rudest employees ever. I agree, the manager should be fired...

Real good food

Ripoff of pandora radio station always when i type in pandora this stupid jewelry store comes and ruines my vibes

Need to hire new employees that know what customer service is.

I stood at the counter for over 20 mins and was never agnolagided by the sales reps. Dont waist your time or your money going to this store and dealing with the sales people who have 0 service skills.

What are you Doing

Very bad customer service. Dont waste your time and money on this store.

Nice

Excellent Customer service and support

Will NEVER shop at this Cielo Vista Pandora Store!!! Store manager LEE is the WORST! Rude and not helpful at all. I have been a customer for 7 years and will be rethinking purchasing from Pandora again.

Enjoy very much.

Everyone was super helpful

Great service and pandora selection

Clean friendly organized

Nice customer service

Good staff

Love the charms

Fav store!

Great service

Very cute

Great service

AMAZING service!!!

Jewelry

Idk

Worst customer service! Tried to exchange a charm that was gifted to me with the receipt two weeks ago and was not allowed to exchange ! Ladies were ALL so rude!

Excellent merchandise and good products, just what I didnt like is that the staff hides the merchandise as if you were going to steal something. And I didnt like the driver because she came in with my daughter and my baby and she said that only one person could be at the stand.

Pretty pretty everything in your bitrinas, I hope you can send me when they have promotions. Thanks 👍

I liked it very much, they have very nice pieces, it is not the best but you can find good jewels there ..

Excellent variety of bracelets, charms and earrings for women

Very nice

Very Nice jewelry

I do not remember

Incredible attention