Stopped by for some information on phones and was met with awesome customer service. Josh was super helpful and helped me out with my phone upgrade options. He gave me all the info I needed and even helped me get an Apple Watch series 6. I will be definitely going back to order my new phone when I get a chance! This was my first time going to this location and it was a great experience thanks to Josh. He even threw in some cleaning cloths for my devices.

Its always a pleasure especially when we get to work with Celeste. Shes a very special young lady, so nice and helpful.

Stop by because it where We got our phones... Really bad services .. Went in because my son SIM card was showing error.... instead of first to see if it was the SIM card they came with the the excuse that is the phone not reading it. not events trying to change the SIM card first... With the excuses that the system that read the SIM card is not working.. What piss me off the most is that They went straight to sell me a new phone.. Istead to help me fix it first or at least try to change the SIM card...

Excellent costumer service

There’s a rep at this very store with glasses don’t recall if his name is josh or not. But I asked if to see I could add a line to my existing account. And instead of being helpful he lies to my face about My bill not being effected. Which makes no sense cause that’s not what the Verizon rep on the phone told me. And that the phone couldn’t be switched over even if unlocked. To whomever runs this store you really need to train your reps with some dignity and knowledge instead of just concentrating on selling phones versus actually helping your customers. Will never be returning to this store.

Not my first cellphone company but theyre okay.

Do not use Go Wireless Verizon as they are independently owned and abide by different policies and fees than Verizon Corporate. I’ve called Verizon to advise of the inconsistent business practices but have provided no assistance as they say they are independent, which as a brand I’m surprised they let these independent stores go rogue. I’ve had a terrible experience with returning a phone within the 14 days return policy. The Go Wireless store on Zaragoza won’t take a return unless the manager is present and the manager is hardly present!

Celeste was so helpful. She has a wonderful attitude and is very polite. I was very pleased to get my new phone through her. She is a terrific employee!

There is a rep at this store with red hair and young who was very rude and constantly rolled her eyes when I was talking to her like she didn’t really wanna be there so I left.. I came back later when another older lady was able to help me and she was very helpful and friendly and listened to all my problems that I had!

Sat on the couch for over an hour. Unimpressed with how long it took to answer a few simple questions.Edit: falling asleep in the storeEdit #2: Josh was very helpful unfortunately a corporate issue with another customer was the reason for my wait time.

This is the best store. They have the best customer service. Alonso was awesome and Danny was a great assistant manager and I think they deserve a raise because they were awesome. Not only were they helping me but they were helping out other customers. I will come to this store only even if I have to walk. Thank you so much for all your help.

My first experience here was great thats why I came back but there are only 2 employees in the store today, one of which is not helping or assisting anyone. She hasnot made any eye contact with the dozen of people standing in here waiting for assistance. The other is telling people we will be right with you in a moment...... 35 minutes later and the same guy is still working with the same customer and 6 have already left due to waiting so long!

I visited this store recently and was very happy with how Josh treated me. He was helpful with answering all my questions and it was just nice to know that the employees here are down to earth people. I look forward to returning to this store to work with Josh again!

Had liquid protector on my phn. my phone fell and now a spider web. called store and no refund. basically got screwed .. do not shop there!

We receive great customer service from Celeste Pacheco from the very moment we walked in. We had so many question reference to the service and phones that we were looking into. From how to use them to how to get our password we walk out very satisfied and would recommend Verizon and Celeste.

They will add accessories whit no reasonThey put a contract of two years on my account for a hot spot device whit out my permission, just don’t go there go to a corporate store !! They will give you the righ price

I found my new Verizon location, I had a great experience with my upgrade and was helped by Celeste. She did an amazing job helping me out with my upgrade and making me feel really welcomed. They have wonderful customer service there and they help everyone once they walk in the door as quick as they can and if they are busy they notice the customer and let them know they will be help them as soon as possible, that so awesome...

I went to the store, I felt very comfortable in the environment of the store . They have great customer service, Celeste was very kind in helping me with what i needed . I will definitely return again .

By far the best experience I have had while purchasing a phone. I have always been against going to cell phone stores because of rude and bad customer service. I usually feel pressured to buy things, then later Im hit with horrible surprises on my bill. However, when I visited this location Erick and Pedro really helped me out. I felt comfortable the whole time and even though they did attempt to sell me multiple things, they were very detailed on how each of those things benefited me. I honestly felt like I had known these two men for a long time because thats how sincere they were.Amazing experience, Im definitely returning to this location and Im definitely referring Erick and Pedro to everyone!

I had a amazing experience here with Celeste she is my favorite wireless rep. I will definitely come back here with here !!!!!🤩🤩🤩

This seems to be the best Verizon location. I use it. They get busy but the staff is friendly and knowledgeable. Its not a franchise its an actual company store.

Josh was very helpful with porting my number he also explained how to use the phone and how to transfer my information via iCloud because I wasn’t sure about what to do

I broke my phone and couldn’t log into my accounts, so Rosa Soto went above and beyond to make sure I receive a new phone the next day. She was very helpful and patient with me throughout the entire process.

This store is great! I had an issue with my vehicles Bluetooth & Omar the manager went above and beyond to help me! Very friendly & no wait at all. Thank you!

Worst experience, i pre-ordered a new phone with these guys and the person that i talked to initially to order the phone wasn’t working so i was told they would call the person to see if they would come in to release the phones. Well i guess the person didnt feel like going in and i was asked if i could come back the next day, i said that my color of phone was fine, (i was trying to change my wife’s color as well) so i said my color is fine ill take it, the person said hold on and goes to call the other person that “sold” me the phone and comes back now saying thag i cant get the phone because the launch date isnt till the next day. Then was mad so i kept my cool and just left, i called another Verizon to ask if i can get a preorder phone before the launch date and they said yes. Apparently Go-wireless works differently then Vectra-Verizon. Safe your time and money and go to a Vectra retailer. The costumer service is way better.

Verizon Go Wireless should have more employees like Carlos M. Very knowledgeable and polite. He is the reason why business is so successful.Great job

Great customer service

Carlos did a very good job of understanding my issues and concerns before my daughter even arrived in El Paso to visit. Had the phone we wanted available since there wasnt a 64g in the area. My daughter and daughter in law said he was very nice and helpful.

Great experience, talked about the devices and changes of the account. Was a great customer service rep. My daughter loves her new iPhone

Really bad experience. Went in because my prepaid Verizon Phone stopped working. Attempted to buy another prepaid phone but salesperson advised that I would need to change my phone number which didnt work for me. Salesperson advised that I could keep my number if I migrated to a regular Verizon account. I agreed and started the process. I picked a phone and plan and thats when deception took place. I was told because I was given a special senior citizen discount that I need to pair the Hum unit along with my phone to qualify for the special monthly fee. I was told that the unit was free and there woukd be a one time set up fee of $40.00. I then advised that I didnt want the Hum unit but I was advised that it came as a package and was assured that there was no additional monthly charge. So, I took the unit home without opening the box because at the time I locked myself out of my Google account and coukd not proceed to activate the unit. When I went home ad activated my google acct & phone and set everything up. I created my verizon account and was shocked to learn that there is an additional $ 10.00 monthly fee and a 2 year contract. This is after I told the salesper4 that I didnt want the unit. Anyway, I attempted to return the hum unit and received zero sympathy and was told I need to either keep the unit or return it with a $70.00 restocking fee. I begged and pleaded but that was the only way to return it. I asked if they coukd call corporate office or an owner to see I coukd be helped but was advised that policy is policy. I left totally frustrated and called Verizon myself, they were at least concerned and are attempting to get me a credit for the activation fee. So far I have spent $83.00 on my prepaid bill that I had just paid prior to my phone breaking, $108.00 to get the phone going plus a $70.00 restocking fee for the Hum unit plus my first Verizon bill is $175.00. I am writing this because my experience was awful and I really hope that others are aware prior to signing anything. This is just my experience at this place you might hsve better luck but when its all said and done I will spend over $400.£0 for my first month. I still hsve 24 months to pay a monthly equipment charge as the phone was close to $800.00.

Im so glad that I decided to come here to this Verizon on 1570 N Zaragoza location rather than @ fountains, I was helped by Carlos M. the Assistant Manager and he was a big help he explained everything very well & had great customer service, because of that I will definitely be coming back and recommending everyone.

Very bad service, when they sale a product are nice, but if something goes wrong they don’t want to help ...josh and the manager tony are very rude.

Luis Padron has always been wonderful! He answers all questions, demonstrates new features on the device, gives customers his undivided attention. He is my to go rep, very professional. Outstanding customer service!!!!

Great experience upgrading from a very basic phone to this super awesome machine I now hold in my hands that they call the Samsung Galaxy S7, haha. Amazing customer service, the entire staff was friendly, courteous, and helpful. The assistant manager, Danny, went above and beyond to help me today and I really appreciate great customer service like that. I will most certainly be returning to this location :)

My experience at this location was great! I came in with issue with my current phone and Omars customer service was excellent! I walked out of there a happy customer!

Alonso was very helpful and answered all my questions. Very patient with me. Great customer service!

My experience in this Verizon store was much better than my other experience. I was helped and the consultant made everything easy.

Ashley was great and helped us lot . Thank you.

Very awesome people. Omar and Luis helped out a lot...really cool guys. Simple and easy to fix our problems.

Josh was awesome! Thank to him I retrieved all my contacts!!!

I had a wonderful experience with GoWireless. Highly recommended!! Alonso was a great help!

My experience with go wireless Verizon is about the best parents Ive had in a long time purchasing a new phone and tablet hotspot to tear the best

Cynthia Solano was outstanding very professional and very knowledgeable about service and plans. Best customer experience ever!!!!!

Great Service, Great Products, Great Plans. Celeste is the Best!

Service excellence at its finest. Thank you Carlos for your help today!

After shopping several stores around El Paso and the Internet on Black Friday and the next day, we got the best deal here, by far. Very knowledgeable and professional salesperson (Ernie Marrufo) helped close the deal for us. A young lady, who was helping other customers also appeared to be very patient and knowledgable. Great customer service.

Great customer service. And best of all no waiting line

Awesome service. Fast and ver y curteous

Everyone lies at this place. Go to a Verizon store even if they are busy. The people lied and told me that I needed to cover my Mifi insurance for 3 months but thats just so that he could get commission.

It was an awsome experience, great treatmentVery nice job !

Fast and very friendly service. Great customer service.

Awesome experience.. great staff.

Amazing costumer service, shout out to Carlos

Good attention but not good deals

Most stupid person works at this placeCame for support on an iphoneX and asked me for a damn receipt not even willing to help on connection issues sending me to the store I bought the phone, even I told him i ordered on line Been a Verizon customer for over 10 years and is the worst treatment I have received

Great customer service and very polite.

Excellent service really enjoyed the location and Alonso was excellent

Bad service, with a note on the door that said no service for 30 minutes.

I went in to investigate getting my broken phone either replaced or repaired. The man I spoke with didnt seem at all interested in my issue and appeared to be bored. I didnt do any business with him obviously.

Amazing store but this 1 star is for Celeste

I came in with a problem and the employees there really went above and beyond to help me out. And this is why I like to have Verizon as a cell company

I walked in the store and was one of three customers with two employees in the shop. I spent 30 minutes without a single greeting, eye contact or any acknowledgment. Horrible!

Great customer service from Luis Padron!

Ulises what a great person thank you

No waiting lines and very friendly staff

Very helpful staff!

Excellent service!!!! Celeste was amazing!!!!

In and out. Go see Pedro!

It s ok.

Good service

Great service!:)

Omar, Ulises and Luis ! Excellent customer service !!!!

GREAT JOB

False advertising

Excellent service and staff and plans adapted to the clients needs

Very bad serviceThey do not speak SpanishThey treat people very badlyThey do not accept cashThe Morma6j personHe told me that he didnt like to speak SpanishI did something racist to tell me in front of other peopleI discriminateA very despotic despot personI recommend going to Verizon that are not wirelessThey spend lessThey gave me a really bad serviceThe person Morma6j was really rudeHe said I dont want to speak SpanishWhen I was asking him about my servicesMoney is moneyThey don’t take cashthey don’t print recipesPlus there rudeGo straight to VerizonNot Verizon wireless there worthlessSave you’re money and time

I have problems with my cell iphone X and I come to this branch on Sunday, December 15, 2019 at 10:25 am and it is closed when supposedly it should be open at 10:00 am .......

Verizon. They are RATERIOUS. Not the store employees. I clarify. Verizon. I charge a deposit of $ 85.00 Dls. From a deposit. He said that he had already sent it to my bank and it is not true. I get very upset. I canceled the service 4 days before expiration and they charged me the following month anyway. And they dont want to refund

We went to the store and we werent taken care of, we didnt like The service by The manager

Excellent service thanks to Luis Padron