Went in to get 2new phones $2900 at t-mobile 2720 north mesa in el paso. They messed up my address dont want to correct it. Horrible service they said they have me on camera and microphone where I gave them a new mexico address I live in Texas! BE CARFULL ACCORDING TO T MOBILE EMPLOYEES AT STORE 224 THEY RECORD YOU. I never gave them the wrong address corrected them on the second. Just wanted it fix. They lie asked to see video and I was the rude one,, talk down to you like your a child. Manager just stayed quiet.

Customer service is the best there and the man was very helpful

We wanted to switch from AT&T, Chantel was great, she made the process seamless, sold us on all the upgrades, told us why they where worth it and was never pushy! We walked out with two new phones, cases, screen protectors and insurance. Made the process super comfortable even with a hurt foot and her boot.

Super great customer service! they took the time to focus on my situation and solve it as soon as they could

I went in to finally upgrade my ancient phone but I wasn’t sure which phone to choose. Luckily met Chantel who guided me in choosing the correct phone for my everyday needs. In transferring my data we ran into a little snag but with Chantel’s technical experience and patience she was able to handle this little hiccup.The staff were great and friendly.

Well, i know were in unexpected conditions, and thats why theyre getting three stars instead of one.Theyre doing their part in helping stop the spread of COVID-19, by using masks and asking customers to use them. Also there are prints in the floor to indicate the 6ft separation. And there were two people working.But the store is not well managed, the handsets on display have no battery, how are you gonna see them?, and they dont have all of them.I dont really know if this is happening on all locations, and I understand that with a large volume of the transactions online it sounds like a loss of energy.But if youre going to have a display have a good one that allow customers to come see and check them.Probably the following is nationwide, but it would be good if Tmobile changes this, the phones are hold with a clamp, which is on the way for a good comparison of how it compares to the other phone or my own phone .Yep there are lot of specs on line, but its not the same as carrying it, because of the different hand sizes. A non working phone would be an option, or having your ID and releasing it to you, which by the way I asked but the person told me that it isnt possible.My opinion is only based on my visit to this specific store.

I would avoid this store at all costs. Associates are not knowledgeable. It has been an absolute headache dealing with both the store and products purchased. Our only option of consolation after so many mistakes on the stores part was a monthly credit that the store manager forgets, every month, to apply to our bill. If you value your sanity go to another store. If it seems like your associate doesnt know what they are talking about - they dont. Call 611 instead.

Been going to the century place location for awhile now. Was treated poorly by the representative and manager. Decided to try out the Mesa/Baltimore location. I’m so glad I switched stores. The crew is amazing. I was helped out by Andrea. She’s a sweetheart and the manager Joseph is awesome. This is my go to store from here on out. 5 stars

When I switched to T-Mobile a year and a half ago, I had an awful experience and promised myself I would switch back to AT&T; however, after how I was treated at this store I will stay with T-Mobile! I was instantly greeted and you could tell that the employees have a fun time at work. Arleen was the one who approached me and was so polite! She was not super pushy even though you know commission is the bulk of these employees pay. She answered all of my questions and when it came to it helped me get my new Apple Watch! There was such a great attitude from everyone in the store and the manager Jojo was awesome too! You can tell her treats his team members with respect so they can provide the best service to their customers! I will 100% be coming back to this store. If you go ask for Arleen!!!

Convenient location and pretty store, but after switching to a family plan I discovered an extra Sim and plan added to account. Several calls to customer care and a visit to a corporate store to verify identity the account has been refunded the excess charges. Also went back to the same store to get it straightened out. But a word trying to explain it away. I wouldnt trust this store unless Im buying accessories with cash in hand.

Andrea was absolutely amazing! I came in just to add a line but she got me into a brand new phone and one for free. I am satisfied with the experience I had overall. All the other employees were also really nice. Amazing store I wont go anywhere else ever again.

At the store Adrian and Arleen were more than helpful and efficient. The quality of customer service is outstanding and they help you through any questions and problems along the line. I ended up saving a couple hundred dollars thanks to Adrian’s advice! Great store great staff.

I made the switch when I walked into the store and met Mr Adrian Gonzalez and was blown away by his knowledge of the service plans as well as the phones. Because of that I made the switch as well as my family. Always ask for Adrian. He will make it easy for you when your having to make a switching decision. Been with the T Mobile family for about a year and happy I switched. Thank you Mr Adrian Gonzalez!

Went into the store to replace my son’s screen protector and ask a few questions about plan options. Adrian was super nice and knowledgeable about what works best for my my family plan. All the employees had a positive demeanor (Andrea and Arleen)! I will definitely return for future upgrades.

I was very pleased with Adrians knowledge and expertise. He got me into a brand new phone and made the process very easy and simple. Im not really tech savvy and he guided me through setting it up, transferring my information and getting the hang of the device! Excellent customer service! Will be returning!

My experience at this T-Mobile location was phenomenal. Jenny helped me to select a new phone, case, and screen protector and was very knowledgeable and patient. A month later, I still remember the amazing service I received. Great customer service and way to go for up-selling!

The folks had us rolling. A fun place to work makes what could be a painful process a pleasure.

Great experience. Went in just to pay my bill but the management at this location definitely made my day. Chris was very nice and answered all my questions, he went out of his way to fix a small issue I had from another location. Definitely recommend this store, thinking of going back for a tablet

Very pleasant environment and great customer service! We were helped out by Andrea, she is very knowledgeable and her and Joseph are super friendly. Got us in and out quickly.

Visited this store last week and I had great customer service. Joseph was very helpful and patient. He helped me with my upgrade, and also helped my aunt open a new line. I highly recommend going to this location.

This experience was very good. Customer service was both friendly and helpful in me getting what I needed. I would recommend this place to friends and family. Thank you for your excellence.

Joseph took his time to explain everything so perfectly that I give 5 stars and that because there no 6 starts . Plus the team helps each other out. They might be a lil busy but they will help you out once its your turn

Customer service was Excellent! Our sales associate Arleen Rojas was very helpful and answered all our questions was knowledgeable and made our visit easy. Will recommend T-Mobile to family and friends.

Very helpful and fast service! A gentleman named Chris made sure everything was handled quickly and fast, and I’m glad I came to this location. Will definitely visit soon.

I had a great experience at this T-Mobile store. Everyone was helpful and kind. Arleen was very knowledgeable of the products and she made sure all questions were answered. Will refer friends and family to this store.

Would like to start off by saying how GREAT Andrea and Arleen’s customer service was. I came into the store upset and ready to switch providers, but they calmly listened to my frustration and helped me get the best service possible with T-movie. To top it off I was able to buy my dad a new phone for Father’s Day. I’m going to send my family and friends to this location for any future needs. Thank you, Arleen and Andrea!!!

Customer service was Excellent! Arleen Rojas was very helpful and answered all our questions was knowledgeable and made it a great experience for us.Will recommend T-Mobile to family and friends.

Finally... a great affordable mobile service plan that we can afford! The customer service rep. (Alec Wade) was patient, kind, attentive, respectful, and very thorough...he answered all our questions, and addressed our every concern...and he took the time to actually explain things to us...we (my fiancee and I) are quite pleased with an affordable phone plan that provides us with everything we want, and more...and we truly appreciate Alecs professionalism...thank you Alec...and thank you T-mobile.

Super friendly staff! Went in & got everything I needed done easily. Also got way more service than I thought. Arleen is great! 10/10

Ive been coming to this store for 7 years now and this is by far the best team of sales associates. Always friendly and very helpful. Thank you!

Thank you so much for the great service I received today. I recently switched over and wasnt sure if I would regret it but not only is everything going smoothly with my service but they were able to help me with my payment questions with no hassle.

Walked in really having no expectations on getting a new phone just wanted to see what was available, the employee Joseph was so professional and nice he gave me some ideas on what I would like and what was in. I just decided to make my purchase here and I’m so happy I did. highly recommend this T-mobile great job guys

Extremely helpful on helping me address my concerns

Excellent Service! I walked in and was greeted by Arleen, such a kind soul, i walked out with a new phone and a phone case! I always drop my phone and never liked phone cases before this! Thanks again!

Ive gone to this store twice already and always get excellent customer service. The girls are always very helpful and explain ALL available options for purchasing a phone. This was not the treatment I received at another store a few miles away. Thanks again ladies!

Went into to the store to upgrade my phone at this location and joe was very helpful and knowledgeable about the products. He explained everything to me and I was very pleased with his customer service.

I went into the store looking for a new cellphone provider and Joe was very professional and knowledgeable about the plans and the products. I will definitely recomend to friends and family.

Visited this location since it was close to my house and I’ll definitely be coming back. Excellent customer service, professional staff and obviously great deals & prices.

Loved our service! Both customer service reps went above and beyond to make sure all of our phone and accessory needs were taken care of. Will definitely go back to this location.

Great service especially the sales associate Joseph and assistant manager Andrew.

I think the one thing that really lacks at this T-mobile is customer service. I walked into this location to be greeted and all and I was looking to upgrading my phone. They had told me that the phone I wanted wasnt in stock at their store or anywhere else. That there had been this huge delay which just didnt seem right. In that same instance my partner said he needed to take a call and he proceeded to walk outside when the woman abruptly said somewhere along the lines Im sorry but the door has a sensor and every time someone walks through the door we are expected to make a sale and he replied its personal and she said if he could take it to the bathroom. I understand sales are important but you should never place your needs before a guests needs. Customer satisfaction is main priority this T-Mobile fails at. I ended up going to another T-Mobile and they surprisingly had the phone I wanted! Nothing about a delay was mentioned. Never going back to that T-Mobile because all they care about is making their sales and looking good before caring for the guests satisfaction.

Came in to pay my bill and walked out with an iPhone XS Max. Whoever trained Andrea and Adrian, please give thank them on my behalf. Amazing employees and explained everything clearly.

Arleen and Andrea are the defination of great customer service! I had a few questions and they took the time to really explain my account to me!

Arleen was really friendly and helped me figure out issues with my service. Would visit again. Went out of their way.

These are some real clowns here.

Super friendly/funny staff, they were quick to answer every question I had, definitely recommend this location to anybody looking for a T-Mobile store.

Very friendly and knowledgeable staff! Took care of me in 2 mins and answered all my questions. Thank you, guys!! Recommended!

Adrian was great!! Thank you so much for helping me get a line even when my brother is in the military!

Very informative & patient with me! 😁 great service and knowledge of products & services. #mySTORE

Great team! Amazing customer service. Took care of my needs in a flash.

Store and employees were great and very helpful. Everyone was super nice and friendly.

Very helpful and explained everything

Stopped by for information regarding my account and experienced very good customer service, very attentive and efficient. Satisfaction all around.

As I was preparing for my trip to Mexico I had some questions about my international usage and Adrian was eager to help and answer all my questions!

Was greeted immediately when I walked in, Chris was a great help to all my questions! Excellent customer service!

The staff was very friendly and helpful. My new permanent store

Amazing service !! Really happy with the way I was treated. Very clean store, amazing attitudes !

Joe and jenny hooked me up loved the service sincerely artie a loyal customer

Indefinitely the BEST T-Mobile I’ve been to in a while. Arleen knew exactly what I needed, she was so nice and had a great attitude!!!

Braden and Kristen provided great customer service. Had a complicated transaction and they completed it smoothly. Their expertise and interactions with other customers was nothing short of outstanding.

I went to the store about a bill problem and the rep Arleen was very helpful. She made my experience in the store wonderful!

Excellent customer service. The whole process from beginning to end was smooth!

I switched to t-mobile about six months ago after joining the army and they have been so amazing to me but this store was just outstanding when I moved to fort bliss, jo jo was extremely understanding of problems I was having and Arleen was absolutely amazing at finding me an amazing plan that fit my life style I’m officially a life time t-Mobile member because of how awesome this store and staff were!!

Best El Paso T-Mobile - University!The best staff, customer service and all around the leader in local T-Mobile representation. Can be busy during peak hours and promos, but its worth the wait.

Arleen helped me and my wife with upgrading her phone and she was very knowledgable and insightful on all the phones she presented to us. We will most definitely be returning to this location in the future!

Joseph was excellent, definitely great customer service and he helped me out with a good deal!

DO NOT GO TO THIS TMOBILE LOCATION!! Shortly after getting married, my husband added me to his plan/changed his plan. We were asked repeatedly if we wanted to add a tablet, to which we said NO many times. The salesman was super pushy and tried to get us to get the tablet anyway, but after 15 times of saying no he finally stopped asking. The gentleman told us our price and I double checked that again, it was only for 2 lines and not the tablet and he assured me that no tablet was added. Well, after hearing how my friends with Tmobile were paying less for our same plan, I went to a different location, only to discover that the salesman had lied and added the tablet anyway!! Thankfully I called customer service and got the charges removed and refunded because they could see that the line had never been used. I just wonder how many other people he has done this to and STOLEN from them as well? When a customer says no they do not want a service, you dont just get to add it anyway. Love tmobile, just not this store.

Adrian was extremely attentive and helpful! Great work ethics!

I visited the T-Mobile store on a Mesa & Baltimore . Eduardo was very friendly and offered great customer service.

Joseph and Andrea really are so great. This is the store to visit!

I had a complaint on my account and Adrian and Joseph were very patient and helped me right away with my problem. They even told me about the free tablets T-Mobile was offering which was perfect for my daughter.

T mobile I was having a lot issues with all the staff from you guys, and today 07/03/2019 I went to the store located in 2720 n.mesa el paso Texas between 12:30 -1:00 Pm and this guy ADRIAN Is amazing he take care of me, he help me to much I highly recommend this guy!! Please t- mobile with need this kind a person on all the stores.

Awesome customer service at this location! Never felt pressured to commit to something I didn’t want or need. I will definitely recommend them to family and friends!

Joseph was really good helped me with getting a good deal and great customer service! I recommend talking to him!

Everyone is so nice & friendly, loved my experience there (-:

Called in expecting no customer service but received a competent employee that answered all of my questions and concerns! Thanks, Chris. Keep up the World-Class Customer Service!!!

Went during lunch to avoid the after work crowd and it worked. Had 2 employees answer the multiple questions I had and I got everything I needed. Very friendly and honest.

Excellent customer service!

Andre provides great customer service goes above and beyond

Very helpful employees. Quicker service than most of the T-mobile stores Ive been to.

Prepaid? Theyll immediately hang-up on you. Id give zero stars if possible. Go here if you dont care about wasting your money or being treated like garbage.

Eduardo provided awesome customer service at the T-mobile store at Baltimore and Mesa !!

Had an exceptionally good experience. Helped by Chris, who was knowledgeable, courteous and addressed my questions and requests patiently. Glad I switched from Att.

Amazing locatipn! Boys were great

Arleen was amazing y’all be lost without her 🙌🏼

Went in to get some information on current deals, I will back on Friday. Excellent customer service, answered all my questions and made great recommendations.

Dont get fooled. They make a mess out your account. Overcharge you, very negligent and corrupt!!!! They only care about charging you!!!! DO NOT COME HERE... GO TO SUNLAND PARK... I assure you you will regret it!!!

Outstanding employees with lots of personality, professionalism, and great customer service.

I dont recommend this store because they are not a real T-Mobile store. They are a contractor. The service you get here is not as good as the others. And they try to sell you more things that you dont need.

Amazing!! Went there to get an upgrade from verizon to tmobile and they just gave me the best customer service. Answered all my questions. Can get pretty busy. But it was worth the wait.

Store was awesome! Jenny & JoJo are the people to see!

Bad customers services. Almost all sales representatives have no idea what they are doing, or just want to lie to close a sale. I have to change of company because of that.

Great service! Thank you guys.

Quick and concise reps

Jenny was so helpful and such a delight!

Proffesional and friendly staff. Keep everything in order.

Lines are kind of long. Other than that customer service is good.

Deceptive sales practices. That or they just have no idea what theyre doing.

The best customer service answer all my questions!!!!

Good. Service thank you