I came in not being able to charge my phone, and the guy working (Adrian) was extremely helpful! I thought I was going to have to spend a lot of money or even have to buy a whole new phone altogether, BUT he did it right away! Adrian explained what happened, and I was over all more than satisfied with my experience. DEFINITELY recommend this place.

Absolutely loved it here! The part I needed for my IPhone 11 came in quick and they had my back glass part in stock. I got it done for the BEST price anyone offered. Very affordable and the best part is the customer service! Martin, Julio, and Adrian were able to fix my shattered screen and back glass within a 2 HOUR frame. I appreciate that they care about the quality they provide their customers. I will DEFINITELY be returning for any repairs I may need in the future! A big THANK YOU!

Best screen protection in the market! I have been using their protector for over 5 years. Highly Recommend

My family and I have taken several devices to this repair shop and let me tell you they do not disappoint. They are super professional and have great quality. I give them a 10/10

Best business in El Paso, highly recommend. Adrian and Martin Mata are true professionals, very attentive and great service. 10/10. Fast, great and cheap prices.

I don’t know much about phones. For some reason my phone was not charging. They help me out with just cleaning my charging port for free!!!!Awesome service! I’ll say their are the best in the west!

Great service! They work very fast and very professional.. glad I have my phone protected with ice shield!

This place was really nice, clean and the staff Are excellent! (Adrian) was super helpful got me out within 30 minutes I HIGHLY RECOMMEND

Fast, good price, nice staff!! I recommend this place.

The place was nice and the staff was nice aswell, I had an issue with my phone getting cracked which they repaired very well, but anither issue came when they returned it to me, my front facing camera isnt working, at first I thought it was just on snapchat but then I checked on my instagram and even on my phone camera my front facing camera doesnt work they must have done something wrong while fixing my phone because before when my phone was cracked thefront facing camera worked fine, not the best service when repairing a phone when they create other issues around it.

Yooooooooo. NO one could fix my phone! NOT EVEN geek Squad! But ICE SHIELD and their very professional and knowledgeable reps....yeah...phone is up and running. Back in business!

Such a great service! everything is effective and super reliable. If you need to fix anything on your phone they will surely help and for a great price too. Such an enjoyable experience as well!!

Very upset with the way they treated me.They have very little consideration for their customers time. Bad place would not recommend to anyone I know. Theres better places with better prices that actually follow their warranty policies.

Adrian and Martin were SUPER helpful and attentive!! They fixed my cracked screen!!! Would definitely recommend 💯 thank you guys!!!!! ☺️

I had a battery switched out on my Galaxy S9+ and Adrian was Super Professional, Fast and Friendly! I HIGHLY recommend these people to fix your Cell phones. They have ALL the proper equipment to get your Cell phone fixed the same day!

Julio is very profesional and attentive. They fixed my iPad within two hours and I was very impressed.

Awesome place just got my phone case and they gave me one for free mind that they are not cheap definitely recommend this place

Ice shield helped me out when my phone wasn’t charging correctly due to lent entering the charging port. They were nice enough to check it for me and clean it at no cost! Great service and awesome attitude. Highly recommend them!

Amazing place to repair your phone. Plenty of cases for AirPods and phones. I truly recommend it.

I took my note 8 for them to fix my screen and my one problem became multiple problems they damaged my wifi antenna and my front facing camera is extremely blurry now, would not recomend

Adrián has great costumer service I’ll come back for any phone services:)

Awesome customer service! Coming back for any repair needs!

Eric was friendly and attentive and completed my service quickly. I was ten minutes late to my appointment and my phone was fixed by 4:32! 22 minutes!I like that the store is easy to locate, you don’t have to walk through the whole mall to find it. There’s also a waiting area if you’d like to wait for your phone to be fixed.I highly recommend ICE SHIELD to anyone looking to get their phone fixed on the quicks. I’m super happy with my results. Thank you so much, guys!

Great place, worked with us on a phone that we initially wanted to fix but decided to switch to another phone and they helped us. I will recommend this place to everyone. Eric and Adrian were the best!

Screen protector for my phone. Had no bubbles and the replacments after that are half the price.

My first Google review ever, so you know this had to be a big deal. Im posting this for any future ppl who pay attention to reviews so that you know what to expect when dealing with this company. Anyway, I went to ice shield because I needed to replace my Samsung s9+ front screen on my phone. I shopped around by calling all these different repair places and decided to go with this company because the person who answered the phone (Eric) sounds professional and was reassuring with their ability to replace my screen. I immediately gave my card information over the phone for the front screen for the $240 dollar transaction. I was told that I would get my phone fixed in about an hours time. They needed to order my screen so they said I could bring my phone in a day or 2 later to get fixed. I let them know I would be dropping the phone off during my lunch break so that they could take their time fixing my phone. I dropped my phone off around 12:30pm and let them know I would pick it up after work around 6pm. (Eric) reassured me that the phone would be ready by then to be picked up. I get off work, show up to the shop and find out that they had not started repairing my phone yet, and they were going to get started. I left home, and came back in an hour to find out that they still hadnt started on my phone and it was about to be closing time. They proceed to start on my phone, and I am patiently waiting for the repair to be done. It takes about 50 minutes and I get approached saying that they broke the back glass of my phone. I was told Id have to wait a couple more days for them to order the back glass and that they were going to replace it for free for me as if they were doing me the favor by fixing what they already broke. Keeping my composure, and understanding that sometimes these things happen, I keep a good attitude and let the time go by. They said they would call me when the back glass arrived, but they never did. I reached out to them on that day after receiving no call, and let them know I would be dropping the phone off after work again and be back in an hour to pick it up fixed. I leave home, come back to the shop and no joke, the exact same thing happened again. I get there and they still hadnt started on my repair, and they were barely going to start. At this point Im pretty upset about it, but what can I do right? So I take a seat and wait again for the repair. 20 minutes later, (Eric) comes out to let me know that the new replacement glass, they also broke. Stated I would have to wait some more days for them to order a new back glass to be replaced. This whole thing has been a nightmare. Its one thing for these things to happen, but its another to be super unprofessional, treat your paying customer as low priority, and tend to walk ins faster than you did the person who paid you for a service immediately upon calling.. Through all of this, no refund was offered, no discount for the major inconvenience that I had been through on multiple occasions, nothing at all. This was probably the worst experience Ive ever had with any business before. I hope some else saves themselves the trouble and avoids this place.This isnt the end of my experience with them, but any time wasted by not posting this, is another opportunity for them to do this to someone else.

They fixed my phone and gave me one of the best screen protectors available, bomb service

Spoke with a Gentleman there by the name of Julio, very quick and very knowledgeable, got my IPad fix in timely matter!

These people have been fixing my phones for years. They have the best quiality screens and prices. Overall good prices. Martin and Adrian have the best costumer service out there, and make you feel at a safe and friendly environment when you walk into the business. Will be coming back like always!

Excellent service !, customer service was perfect Adrian help me with phone needs the screen protection warranty the best on the market

Staff was great, friendly, and willing to work with me on the price of fixing my daughters iPad mini. I 100% will be referring my friends and family to them for the future. Thanks to the guys at Ice Shield in Sunland Park Mall for your great service!

Great and quick quality service! I went in to repair my phone screen and got it fixed within minuets! Will definitely return for any other repairs!

Great service, friendly staff helped me get a new screen protector and case

Julio is amazing! Such a great place, definitely coming back! Thank you julio!

This is the only place I trust to take my phone they are professional. You get quality work for a great price. Always available when I have a phone emergency since my daughter is prone to always breaking her phone I know I can count of them. I would recommend anyone to give them a call and get your phone fixed. You will be in great hands.

I absolutely recommend this place, been here a couple of times so they can fix several of my phones and never had any issues plus they have them ready so fast! Thank you all for your work!

Very pleased with overall business in general. Great customer service, fixed my phone immediately and best price in town. Very professional and well recommended A+.

Great place to get you phone fixed! Eric is super awesome and great! If you have an issue, I recommend coming to see Eric! He is amazing! Great service!

Went in to get my front screen fixed, they were very friendly and fast. Will be back to fix the back side! Thanks guys!! ☺️☺️

Excellent price and excellent service which saved me from buying a new phone! AWESOME!!

I didn’t have insurance on my phone so I came here. I received overall Great service!! I could not be happier with my phone screen repair! They uphold the values of professionals. If I ever need my phone repaired I will definitely come here again!

Excellent customer service, very helpful with questions and advice. Very quick with and good quality screen protectors!

I recommend ice shield phone repair for all your cell phone repair needs.They also have real nice phone accessories, and they also offer this amazing lifetime replacement service for screen protectors. The representatives they have, are very pleased to help. I am very pleased with how I was treated at this location.

I’ve gotten about five cell phone repairs at this place and all I can say is wow! Not only is their customer service amazing but the quality of the repairs and the screen protectors are worth the price! I definitely recommend this place if you’re in need of a phone repair or screen protector!

I brought in my iPhone 6s that I’ve been using for business for years. It’s a great phone and I preferred fixing it than upgrading. This business was very friendly, excellent service, quality products. I’m leaving a review with m fixed phone.Appreciate!

Ice Shield Phone Repair and Protection serviceman were very professional. They have repaired my iPhone and iPad and both work great! They are in constant communication with me, providing me with updates of the repair. When my second iPad did not work they diagnosed the problem, they called me to give an estimate of the repair and they would give me the option if I wanted me for them to attempt to repair it. Prompt service, honest, knowledgeable, good communication skills, organized.

I got my phone fixed here about two weeks ago, yesterday my screen stopped working. I was told I had warranty. I was also told to leave my phone there for a day so they could fix which I did when I come back the next day they wanted to charge me an extra 100 dollars when they had already told me the day before they were going to do it for free. They wasted my time and energy driving all the way to this place.

The best place to fix your phone. I will recommend this place to everyone.

This is a horrible place to take your phone the shields they use are horrible quality.

We have been a long time customer with ice shield and honestly they are the best! Get any of you’re phone repairs and screen protectors with these guys!! You will not be disappointed.

Great place to fix ur phone fast and a good price

I had bent my charging port and my phone wasnt charging correctly. Came in and had the problem fixed quickly (about 20 minutes)! Servicemen were very professional! Would recommend!

Dropped a metal bat on the screen and cracked the protector but completely saved the screen! Great product wouldn’t use anything else! 100% recommended!

Adrian, was a great employee, he did everything right and friendly atmosphere, very professional been a customer for several years and i know i will be back for many years to come.

Eric is very kind and quick as he works with phones. i would totally recommend anyone going to this place ! it’s fast service and good quality.

Amazing customer service by adrian would recommend for getting your phone fixed

Great service and very professional.

Excellent service! Employees are very attentive and polite.

Friendly,knowledgeable, extremely helpful and informative. Strongly recommend this business

Adrian is very professional and helpful. Fixed 2 of my iPhone s. Very reasonable prices and good quality. Great customer service.

Great service as always. I have their privacy screen protector and I love it.Great prices too, and their warranty is excellent!

Super fast, professional, and quality service!

Best phone repair shop in el EL PASO! Highly recommend.

Superior, professional, and very friendly staff. I had issues with my first replacement screen and they honored their guarantee 100%. I highly recommend this place to anyone.

Thes guys here were super professional and very helpful! I expected to wait about 2-3 hours and they got it done in less than 20 minutes! Definitely recommend

Eric is very professional. I came into Ice Shield to get a replacement tempered glass for my Nintendo Switch and Eric installed it in less than 30 minutes as promised. Highly recommend.

Great quality, service and friendliness. I strongly suggest Ice Shield for anything you need regarding cell phone repair and protection.

Eric was great! He fixed my phone very quickly and he has great customer service skills!

Just came in to fix my cracked screen that I thought could not be fixed, to my surprise ice shield fixed my screen and it comes with a lifetime warranty! Thank you ice shield! I don’t have to go buy a brand new $1000 iPhone now. Definitely recommend!!!

Not only do they have the best service, but they’re fast, efficient and stand behind their service!!!

Too expensive.I saw an ad on FB market place for $60 screen repair. Called, got an estimate, $200... For a Samsung s9. Thats almost a new phone. Ive seen my exact phone for $197 on Amazon...

I went to get my iPhone 7 that shattered repaired and they didn’t take long at all! I was super surprised it took less than a hour to fix, I saw so many phones he had and had it done within the hour of leaving it there. It looked brand new and worked perfect! Thank you guys!

My go to when it comes to cellphone fix!👌great service and quick repairs

I had an incredible experience at Ice Shield phone repair. I left my phone on the top of my car and drove away. The phone fell off the top of the car into the road and was run over repeatedly by cars. They replaced the screen and it works perfectly fine. IPhone7 Plus.

M. Mata is a young man who is very friendly, professional, and extremely helpful providing information and service. Love this place because it provides its customers fast / quality service. I’m in and out quickly and they never give you a hard time about your life time warranties or try to sell you something you don’t need. I really trust this place !!

I cannot say enough good things about Ice Shield! I work for one of the 3 major wireless carriers and anytime I call, Mr. Mata always takes care of me and my customers!! His work is fast clean and neat. And that’s extremely important to me. Check them out, you won’t regret it 👍🏼👍🏼👍🏼👍🏼👍🏼

I love the service, the service is so profesional and i liked the result

Best phone repair shop I’ve been too, go visit Eric!!! He’s awesome!!!

Adrian did a great job getting us in and out with new screens!

They were very helpful and professional in helping me get my IPad fixed! Very friendly!

Fixed my phone, camera lense fell off and Best Buy said I had to replace whole phone but I went here and they ordered the part and fixed it up quickly. Lovely service 10/10

It is a different experience with Ice Shield than any REPAIR shop here in El Paso. Check them out you won’t regret it. They got you covered for repairs and Screen Protector 10/10 Recommended

Ice shield phone repair is awesome they have great prices! And they have you out the door very quickly Adrian was extremely helpful.

Great customer service. Have always gotten my screen protectors from this company. Fast service and high quality products!

Very professional and awesome customer service. Recommend it 100%, you won’t regret it.

Adrian very friendly, helpful, and professional. Great customer service. The gentleman here are very kind. They dont rush you, they take their time.

I went in to fix my I phone 7 plus and it came out looking like new!! Not to mention the customer service was A1. I was actually surprised that it only took them 20 minutes to Fix my Phone!! They offer a life time warranty with My Screen and Screen Proctor!! I Highly Recommend🙌🏽📲

Good quality and replaced phone screen in efficient time. Excellent work.

I went in for a repair on my iPhone screen and was greeted and attended right away. Service is highly recommended.

They did a really good job

Thank you Eric! i highly recommend i had great customer service and quick!

Great Service !! Great Product ! The best phone repair on the Westside El Paso tx!!!

Great service second time I came back and always excellent fast work!

Every time my phone breaks it’s much easier to bring it here than take it in to T-Mobile. Highly recommended! Thanks for everything.

I’m changing my review. Over the last month we have tried to get different issues with our phones fixed. This company seems to not have any respect for my time. If you say you will be open at a certain time, then you need to be there. Don’t show up 30 min late.

Gave great customer service, was supper friendly, fast and efficient.

Excellent work! I had a really bad time with my cellphone and Ice Shield helped me repairing my screen.100% recommended!!!

Best electronic device repair shop. Great customer service, work is done timely and the quality is great! Definitely recommend ask for Martin!

Best phone Repair in El Paso. They always find a way to help you out and work with you. definitely coming back here

I have to say they are the most dedicated and trustworthy company I know. I have seen their growth and witnessed they excellent customer service. Repair a screen in 30 min. It’s family owned business with fast, effective and trustworthy service. They offer life time warranty on all their services as long as you have your receipt; it’s that simple. Highly recommended.