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Cool Arrows
800 N Zaragoza Rd Suite S, El Paso, TX 79907, United States
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Cool Arrows
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Ga
Review №1

Anytime I need something they always got me, from supplies to advice on what I need. Rene is absolutely the best, all of them are actually, always happy to help with great attitude and always with a smile on their face. Definitely feel at home every time I walk through those doors.

Ne
Review №2

Always a welcoming and customer driven environment. I like the variety of incense, herbs & resins they have at their store.

Ka
Review №3

This was my first time going on for a reading with the lady with the blond hair! I had a lot of confusion, doubt and had been dealing with a lot of emotional pain and sadness due to a break up. She was very accurate in the things she told me it was scary because this was the first time meeting her. She mentioned things that I never thought she would ever mentioned but that resonated with me. She made me feel at ease the whole time and gave me amazing guidance and advice which I thank her for. Since the reading I have been experiencing a peace that I can’t seem to explain. I’ve become more positive as well since then! Thank you for everything and thank you for helping me get thru all of this! You’re amazing!

Am
Review №4

I get everything from here.. Candles,charmes.. Great place

Ma
Review №5

I always find evryting i need to have a spiritual cleansing nd all that good stuff

Gu
Review №6

Best place to go

So
Review №7

Great service. Very clean place. They know everything about their products. Recommend it.

ma
Review №8

Whenever I come here there is a guy who is knowledgeable and able to get me the perfect products Im seeking definitely enjoy this store!

co
Review №9

I hope I can bring my ex back.

An
Review №10

I went last week Friday to talk with the medium to talk to my parents and have them say what they needed to say to me because my parents had passed away when I was a baby. I didn’t know them. At first I wasn’t sure what to expect. But now I know that what she had told me what my mother used to call me when I was a child was real. I had confirmed it with my family. There was so many other things that she had said that made me realize this was real. If your looking for answers I do suggest you go experience it for yourself. It was breath taking. And I feel more at peace.

Re
Review №11

The staff are always hospitable and kind. Joe and Sylvia know how to help out when it comes to spiritual needs, and Bernadette really knows her way around the store. Always ask for them!

Li
Review №12

I had an amazing experience at this place! The blond lady who does tarot readings was super helpful and patient to help me find exactly what i needed. Even better she was so nice i was inclined to get a reading and it was amazingly accurate! Like scary accurate for someone who doesnt know me but i walked out very happy and excited with the way my money was spent. This place is a hidden gem😁 Seriously get some candles and a reading!

Om
Review №13

Very cool place to get all your smoking and spiritual needs CBD products sold here as well friendly and knowledgeable staff highly recommend!

Ed
Review №14

The service is prompt and the workers are courteous to their customers and their friendly

Ma
Review №15

Very clean. Customer service is on point. The lady that does the tarot readings, very nice and friendly. An inviting atmosphere. Worth the trip.

je
Review №16

Customer service is amazing. Thank you for all your help. The manager is amazing.

Ma
Review №17

Amazing store and staff. I love that they don’t take advantage of their customers.

Th
Review №18

I have been going to this store for over a year and the customer service is amazing their always friendly and attend their clients with respect and attention. The card reader Valerie she is an amazing person always on a good mood and always available. I will always continue to go their. Thank U for ur service and attention!!

Ri
Review №19

I love the quality of the candles... Love my St Jude candles .

K
Review №20

Cool place to oils and candles for spellwork. Knowledgeable staff.

Wh
Review №21

This place is amazing!!! Every kind of incense, oil, amulet, and guidence you could ever dream of is in this store. John is incredible and can answer just about any question you may have. I usually do every bit of my shopping online for my provisions, but not anymore I will coming back over and over again!

Ad
Review №22

When to go shop with my father. Upon entering we were welcomed by silence. And seems we ignored by the lady at the register who continued on with a personal conversation with another lady. We calmly waited till we decided that they didnt want our money And left.

Br
Review №23

Everything was fine, the girl was nice and “tried” helping. But she was undertrained and did not know her merchandise. And for that I blame management. I was sold the wrong product TWICE. Which she recommended and said it worked for what I needed it. The first ($35) I opened in the store and showed her it wasn’t. Then the second ($50) one she said quote “I sold another one earlier and saw the guy open it and use it.” I left this time without opening the box. I returned 1 hr later and showed her it didn’t do what she claimed. She made a call. Then said to go back the next day when the supervisor was present cause she couldn’t get ahold of him. SECOND DAY: different girl no “supervisor” she wrote down my info and again said to go back the following day to speak to the “guy”. THIRD DAY: the original girl is back, she remembered me. She asked the women supervisor, which she proceeds to rudely and with an attitude state across the room “ALL SALES ARE FINAL WE DON’T DO RETURNS!” I said you could’ve said that 2 days ago instead of having me back and forth & with the idea that they would actually be helpful and not just plain rude. Plus no customer service at all. Maybe if I would’ve spoken to the “guy”, which she didn’t let speak, maybe he would’ve been prudent and would’ve wanted to keep my business. I’m a business owner my self along with my husband. Before that I was a supervisor under a government contractor I have many years of customer service experience and training, the way these supervisors or management or owners handle this business is below pathetic. Needless to say NEVER will I shop here again, and that’s too bad for them, I have many people I’ve recommended to another smoke shop. Which I’ll stick too from now on. This was my first and last purchase ($80) I’m very loud when I like something, but louder when it’s a bad place for business, just putting out there for other customers to be informed. Go elsewhere!!! Or better yet if your treated the same way go to the BBB, The Better Business Bureau.******** replying to comment left by Owner.You’ve said it “my review” is my personal experience with your business. I wrote things in detail to not leave things in the air.Noticed how you didn’t address the part where your employee recommended these products (it was a Smok vape not a pen) and they turned out not to be what she stated. And that’s why I figured you’d make an exception. It was salable, brand new, never used. You had other boxes of vapes already opened and for sale like the one I was taking back. And yes as a small business owner I know there’s “policy” to follow but I also know there’s exceptions to the rules, like if your employee is giving bad info on products your selling at your shop, then that’s also on you. But that’s not my problem, anymore. And don’t give customers the runaround, Come back tomorrow! Come back tomorrow!As a consumer I was trusting the knowledge your employee is suppose to have on the products your selling in your shop.FYI: Your employee is the the one who went up to said women whom I assumed was a “supervisor” since she attempted to manage the issue!Plus: Your passive aggressive comments on my review and other customers leaves a lot to desire and says more then all the bad reviews put together. Which you may edit all you want but I’m leaving a picture of your Original reply.Likewise, have the business you deserve to have.

Ma
Review №24

It was an interesting and appealing experience.

Ka
Review №25

Good place. Helpful people. Lots of things to help you. Clean.

Ba
Review №26

Cool Arrows is awesome! Thank you Jackie your store rocks!

Er
Review №27

Selection and customer service arent the best. Will stick to Lee Trevino location

Be
Review №28

Best place ever I been in a lot similar places and defenitly I stay with this Valery shes the best reader ever I been with her for the last 2 years since I meet her everything she toll me is right I love this place and the other people treat me real good help me with my candles and all I need recommended 100 %

Du
Review №29

Ive been going for years and i absolutely love it...the staff is super friendly and of course always busy but they take the time to attend everyone...valerie is amazing shes always on point with my readings and she always knows the solution to my problems as well as john they both do a fantastic job i always recommend...keep up the great work!!!!

Ka
Review №30

They have a wide variety of items. Joe is very nice and good with limpias/cleansings.

Ye
Review №31

I always find what Im looking for!!

lo
Review №32

The blonde girl is very nice! Helped me find some cute labial rings !!!

fi
Review №33

Great friendly staff 5⭐

An
Review №34

Awesome place. Will be stopping bye next time in the area .

Ja
Review №35

Worst customer service plus giving wrong prices and over charging us.Either she was new or stupid!

Da
Review №36

Great place for spiritual and occult needs and information.

Be
Review №37

This place is AMAZING!! Great customer service.

De
Review №38

Love this place it smelled so good

Ka
Review №39

Love the jewlery and hooka flavors they sell

Fe
Review №40

I had a great experience ... Customer service was great ... And awesome

Ji
Review №41

Great customer service and wonderful atmosphere!

Ma
Review №42

Amazing staff and owners.Thank you!!!!!

JO
Review №43

One of the ladies is very rude in there. Ill go back just not looking forward to it

su
Review №44

Very nice and well stocked

FL
Review №45

Awesome place (=

Ma
Review №46

Love this place

Ev
Review №47

Poor management!

Li
Review №48

Adriana is amazing!

Mi
Review №49

Wonderful✍😶

Sy
Review №50

Like the selection of oils and candles

Jo
Review №51

Incense place

Ch
Review №52

Super attentive, great variety

Re
Review №53

Buen servicio muy efectivo.

Information
19 Photos
53 Comments
4.5 Rating
  • Address:800 N Zaragoza Rd Suite S, El Paso, TX 79907, United States
  • Site:http://coolarrowstx.com/
  • Phone:+1 915-790-2090
Categories
  • Candle store
  • Herb shop
  • Incense supplier
  • Pipe supplier
  • Religious goods store
  • T-shirt store
  • Tobacco shop
Working hours
  • Monday:12–7PM
  • Tuesday:12–7PM
  • Wednesday:12–7PM
  • Thursday:12–5PM
  • Friday:12–7PM
  • Saturday:12–7PM
  • Sunday:12–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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