Javier Mendoza consistently provides the best possible service. He is courteous and cordial and always takes care of my needs related to my F-150. Javier always immediately understands my issue and consistently helps me out. He is always going that extra mile to take care of my vehicle. Ill always seek out Javier because I know I am in the best of hands with his service. I was very satisfied with the service that was provided by this dealership.

Have had my Boss 302 and Saleen serviced here for years, love the service advisers and the amenities. They are transparent and tell you everything before hand. Great prices and typically bundle services and jobs to save you labor costs. Their bays are super clean and their technicians seem very knowledgeable and are enthusiasts as well.

I highly recommend Javier Mendoza in service. He provides the absolute best customer service. He always keeps me informed on whats going on with my vehicle while its being worked on and helps me make informed decisions on maintenance, recalls and any other issues Ive ever run into. 10/10

Car salesman Salvador Hernandez is who helped me and my mom out, very friendly and knowledgeable person that guided us through the whole process, he explained every detail, gave us best options and was willing to meet us half way on our offers. Excellent service from Sal and the folks over at Shamaley Ford!!

Overall great service... everyone was very helpful and very delighted to help me out.. quick service...Service Advisor Javier M. was very professional and made me feel very comfortable with leaving my vehicle in their hands... Thank you

If youre in need of service, ask for Javier Mendoza. He has been wonderful to my family for years. He provides amazing service and will always go above and beyond to make sure your vehicle gets what it needs as quickly as possible. We will always go to him for our vehicle service needs.

Although I did not get my overall work done here, they diagnosed my problem and the customer service was great! Ask for Javier Mendoza. He helped us out of a really bad spot and was great with communication as well as honesty/fairness. He wasn’t out to add more than what was needed. Ask for Javier!

Jesus Rosales, service dept. very helpful, polite when out of his way despite I didn’t have an appointment. Took care of the problem on my truck, greatly appreciated !Than you so much

I was taking my vehicle to casa ford where my Explorer never seemed to get fixed with the problems that I would let them know I was having. I started taking my Explorer to Shamaley ford with Javier Mendoza, and it is a completely different type of treatment and a completely different customer service. He has made sure to getting things done and doesnt give me run around or excuses as to why my vehicle isnt working and gets the job done!!! He has gone above and beyond to make sure that I am happy with my vehicle and the service!!

Hi Shamaley. Got my Transit Van in for maintenance yesterday and received the typical text message….”if I need anything just reply to the text…” So I did and asked the service rep to also give me my vehicle inspection so I could renew my tags. No reply. No inspection. No point in your sending out those text messages if your reps are not going to monitor for responses.

Great place! Service advisor Javier Mendoza always helps me out with any needs on my vehicle. Great customer service.

Service department was helpful this time around thanks to the help of Javier Mendoza. Took his time to listen and explain to me any concerns I had

Customer care here is the best! I’ve been here twice and I can easily say scheduling and workers are way better than casa fords service department.

Great service until you select a vehicle that isnt top dollar. We very quickly took back seat to other clients for the whole process. 2 months after purchase, we still cannot get customer service to finish the title and tag transfer. Major disappointment.We suggest going somewhere that respects your time as a customer equally.

My experience was amazing! Attention to detail, financing options and impeccable customer service. Jesus Rosales went above and beyond his duties to make sure that I was not only satisfied but happy. I am beyond happy with my transmission repair!!! I cant recommend Shamaley enough.

I took in my car for an oil change, which took 5 hours, and then came home and parked it in my driveway. Not even 24 hours later, I noticed the majority of the oil spilled all over my driveway. After having my husband getting under the vehicle, he noticed that the oil drain plug was not tightened. And will have to refill it. This review excludes the customer service lady, Corina, that attended us. She was extremely sweet, courteous, attentive, and helpful.

Jesus from from the service department was very helpful, professional and over all friendly, its workers like him that set a good name and example to other fords in the El Paso area, I received an oil change and was very satisfied with the advisor Jesus who took care of my needs as a ford owner, would recommend and will totally be going back specifically with Jesus.

Always a pleasure dealing with Javier Mendoza to get my vehicles serviced. Fast, friendly, and knowledgeable, will continue bringing my vehicles because if him!

Javier Mendoza in the service department was very helpful, informative, and handled everything with my vehicle well. Overall, great experience.

Excellent service I am very happy the sales guy is friendly they have the courtesy and the service is very fast in couple hours I have a new truck thank Shamaly Ford

Paloma was very professional and polite. My vehicle was serviced properly and they even found some issues from a service performed at another shop. Recommend Shamaley Service 100%.

Great experience! This was the first time for us buying a new car. Victor Munoz was our sales consultant and he did everything very easy for us. Very professional and friendly. Never aggressive like it was at others dealership. Totally recommended.

Jesse Baird is an excellent service advisor. He has always taken care of me. He is very knowledgeable about his job. He is very personable and is always in a great mood. I give his expertise a thumbs up and five stars. I know I can depend on him to take care of me and I am sure he takes care of all his customers.

Took my F150 for an ac problem. Javier took all the information and called me or text me to let me know what they were doing every step of the way. Great customer service from Javier. Highly recommend Shamaley Ford Service Dept.

Is ok but they sold me a truck and they never fixed a problem the vehicle came with

I went in to diagnose a problem. My truck wouldnt start. After I changed glow plugs starter relays valve cover gaskets injectors alternator batteries all it needed was oil pressure. In order to determine that they said they needed 3 hours of diagnosis time. I watched their tech figure it out in 45 min. Half the time he was in the other bay chit chatting with the other mechanic. They charged me 400 bucks for 45 min of labor. I rebuild these engines I just dont have a scanner. I love bringing my trucks here for scans to get ripped off. Because thats all they do anyway. Why would they tell me its gona be 3 hours at least. Instead of just trying for the 1 hour at first. if they could only choose to do business with the customer in mind and not their multi million dollar Corporations profits. Theres plenty of money to be made charging the 1 hour of diagnosis. I dont see why I the customer has to pay for their profits when they didnt intentionally try to fix my problem before billing the hours. Maybe one day shamaley ford will reach out to me and we can discuss every superfluous dollar Ive spent with you. It really makes me feel bad for the people who really dont understand how they are getting ripped off. Thats why the rant is like this. Do better Shamaley. We come to you for help. you snake profits out from under hard working American citizens noses. FOR SHAME SHAMALEY.

Had an amazing experience with the service department! Everything was done in a timely manner! Thank you Shamaley Ford service team for all the great work you do! Keep it up!

Amazing purchasing experience!! Matthew Delgado went above and beyond anything I could have anticipated. He was able to find me the vehicle I wanted with low mileage and a great price. He is professional, knowledgeable and customer centered. I live in Arizona and I will definitely be going back to Texas for all my future vehicle purchases to see Matthew. I highly recommend if you are looking for a new/used car you see him too.Matthew thank you 😊 I couldn’t be happier!

The sales consultant and the master sales consultant Edgar Delgado & Manuel Leon respectively) that helped me w the buying process were great. The sales consultant went out of his way to attend to my needs and was very attentive in every detail. The sales master consultant worked with me w the discounts and even threw in window tint and a bed liner crafter the sale negotiating had ended. Edgar was very courteous also. Very thankful to both and greatly satisfied w my new 2021 F150 XLT.

I’ve been a Shamaley ford customer for many many years. Their service dept is awesome, but this time was even better. Marco Porras my service advisor made this particular visit quick efficient and pleasant . Ask for him he’s great!

Gerardo was the best sales! He was patient and willing to help us find what we needed. He did not push or pressure you into anything. He was quick and very friendly to our needs. I would go to him for every vehicle needs!

Transaction was super easy and quick. CJ my sales man was on top of everything I needed. Felipe was very informative and took his time in financing. Will definitely be coming back when looking for new vehicles.

Victor Munoz Jr is our Go to Salesman, he is professional, upfront and patient. Shamaley has always been amazing we have purchased with them 3 times now and Im always impressed!!

Staff was knowledgeable, and willing to address any concerns I had regarding the service done on my F-150. Today I brought my truck into Service to receive The Works, and Id say the work was done correctly and I am satisfied with the results. Lastly, Corina was the service rep that assisted me today and she was very professional and patient. Thanks to her I was able to be 100% sure the work done on my truck was done correctly and how I expected it to be. I recommend Corina as the rep you should seek when you bring your vehicle in for service.

The service rep was upfront about the work that needed to be done and the timeline required. They even completed it within 24 hrs when the original quote was a 2-3 days. Costs were also up front and no surprise charges.

So fist I got a key fab done no issues with that. The issue comes with when they brought out my car the bumper was halfway falling off. I told them that is not the way my car was when I left it. They them said to bring it back inside where the manager just popped it back in even though the edge of it where the clip is was damaged. As well as the covering near my tire was also damaged. Almost looks like someone damaged it with a jack. I have been trying to contact them for weeks and have not had an answer. Just got a call back from them went an repaired my vehicle so I am changing the rating.

They got my truck in same day, but took about three weeks to get the truck back. Waiting on parts, and for warranty to cover most of the repairs. Very courteous, and always kept me informed on the progress of my truck.

Toni was awesome! First, I have to say sadly I didn’t buy the car but that was not Shamaley Ford’s fault. I went in to look at the Mach-E. I fell in love with the car and they helped me order. Ultimately, it turned out we needed a second vehicle a lot sooner than I thought so I called to cancel my order. There were no issues with my cancellation and it was all over in a couple of minutes. No questions asked. I really loved their customer service and assistance. Hopefully in a few years when I’m ready for my next vehicle the chip shortage will be over and they’ll have my perfect Mach-E ready to drive off the lot. I wish it wasn’t taking so long to produce these cars.I will be buying my next vehicle from Shamaley Ford. They made me feel like family at Shamaley!

The customer care was very friendly overall. I was at the service department and they are always friendly and explain options for service and what is included. Overall very good experience.

Last time I take my vehicles here out of convenience and close proximity. I always make an appointment and todays adventure for oil change and TSI annual inspection was 3 1/2 hrs. Worst part is vehicle wasn’t even started until almost 2 hrs after appointment time; why make appointments if it is a half day affair for something I can do in 30-45 mins as a non-mechanic? Worth noting this was a follow up to a two hour visit for oil change and tire rotation recently, where wrong oil was used than what was requested. Solution: give me a free $20 set of wiper blade replacements. 🤣🤣 Have $500+ worth of transmission, cooling system and differential service coming up but will be going elsewhere

Javi was very helpful and kept me informed about my car. It runs great! Thank you so much!

Our salesman Hugo was awesome! Very knowledgeable of the vehicles! We were treated like family and I am very happy I made my purchase with Shamaley Ford!

Do not shop here unless you want to overpay for everything and get poor service after buying your vehicle. Ive found out that they have overcharged me for GAP insurance for more than 3000$ dollars for no reason, even when I was asking the right questions, they basically lied in the process to get the most money out of me. As well as every time I come for services, I get the worst service Ive had in a business. They dont communicate well, car has come back with scratches that were not there. I will never shop/service my car here again. I HIGHLY recommend anyone to stay away from here.

Very polite, hard working. While I waited for my vehicle to be serviced I talked to a gentleman about buying options and he was incredibly transparent with everything and gave sound financial advice. When Im ready you can bet your behind Im coming back to Shamaley to buy me another Ford!

Excellent Customer Service when my Car was being repaired! My Service Provider did such an Amazing helping me and went above and beyond to assist me! Definitely recommend Shamaley Ford for wonderful service you wont be disappointed! Thank you everyone at Shamaley Ford!!!!

Truck was there for a month and the only updates I received were when I would call. Never received an estimate until the work was done. Very frustrating since I am from out of town. No loaner when I asked, $988 in car rental for a month. This place was recommended by a coworker that is a long-term El Paso resident. The mechanic was great, thanks Nick!Probably wont be back, will trailer my truck back to Arizona before I go through this again. Not my greatest experience.

I hadn’t taken my truck in for a steering issue (still under warranty) because I was dreading what I though would be a long wait at the repair center and without my truck! I assumed I would have problems explaining the issue and possibly being told that the issue wasn’t covered. I was Wrong, Javier took my information, acknowledged the issue, checked my truck in, and I was out of there in less than 15 minutes! Even better, I got my truck back in less than 2 business days!

Adria, the service advisor was superb; if the rating was solely based on her service, it would have been a solid 5 star; but unfortunately the rest of the service was subpar; my car was left full of trash, dirty and full of oily greasy prints inside and out. It took them close to 20 minutes to get my car after I had already paid. Sorry, but I had better service experiences at the import dealerships.

Great customer service! The service advisor Aaron did a great job in keeping me up to date on the repair status of my vehicle.

Went and bought a car and was promised a lot of stuff, only to be ghosted. I was told they would order a second key and make sure the car was okay. Well, they didnt even make sure the car was driving worthy or even safe. I didnt even have the car 4 days before it started acting up. I feeling Ive been doing nothing but dumping money. And all they could say was it wasnt their problem. They lied and ghosted me. I will never buy a car from them. And this was the first car I had ever bought.

I havent bought a vehicle from them, so I cant review how that process is. I did take my Explorer there to get recalls fixed and another issue repaired. That was not a great experience. They had to wait for a part, and shipping was delayed (which I understand happens sometimes), but instead of repairing the recalls while waiting they waited until parts were delivered for the non recall issue. So when the part came in they fixed that and then the recalls instead of fixing the recalls then fixing the other issue later which would have saved time. Then they had issues with the recall which caused my vehicle to remain there even longer. Then once recalls were fixed i drove it home and started noticing the handling was horrible and my steering wheel wasnt straight like it was before repairs. Turns out someone didnt tighten or torque down the replaced part causing it to loosen and my rear tire was turned outward. They were good at sending a tow truck to my house to repair it again but being a dealership I feel the quality assurance should be better than what I experienced. Only other major issue I had was lack of communication on giving me updates on the status of my vehicle. Even after making it known that it is important to me, I still wasnt getting updates unless I called them. I do hope this was just a one time thing, and not a norm. I doubt Ill give them another chance though. Im rating them 3 stars because they might have a good sales program that shouldnt be rated low, but their service department is less than 3 stars.

Adria was very helpful and as usual went the extra mile to ensure that our service visit was a pleasant experience. Her understanding of customer service and commitment to her customers is commendable!Adria does an outstanding job of keeping us informed and following up after the service is completed!

These five stars are for fernie at the parts dept. If you ever need anything for your ride hit fernie up. This gentleman is always in a good mood and tries to help you with all your questions or concerns. I could buy my parts at any other competitor but I come back for the customer service. Thank you Fernie

The whole process was expedient, from the beginning to the end. Javier was welcoming and knowledgeable, gave his recommendations without pushing them.

My experience was nothing more than extraordinary. The Shamaley team, really took care of me. Mr. Ralph Hernandez really made it easy for me to make a decision on my new vehicle! Thank you, Ralph!

Late Friday afternoon, I made an appointment for 7am the next morning for A/C that was not blowing cold. When i arrived, they turned me away saying they had work from during the week that had not been completed so their diagnostic machines were not available for new until next week. Would have been nice to know at 3pm the previous afternoon versus 7AM Saturday morning - I rearranged my travel schedule.

I am very happy with the services here at Shamaley Ford!!! Eduardo was very helpful & I loved the fact that he explained to me exactly what was going on with my car. Thank you Eduardo!!

Needed a new vehicle with short turnaround. First choice was Chevrolet but they were marking up their SUV due national shortage by $5k!! Shamaley Ford had no markup and even gave me a discount on top of rebates. Found the vehicle that met all my needs for a better price. Ricky R. was my salesman and he let me shop at my pace and answered all my questions and texts promptly. Chevrolet was my first choice but Ford beat them in this case and I was surprised at everything that our new vehicle has to offer... We love it! I will update in the future regarding service and continued customer support.

Service advisor Stephanie Deem was very helpful and knowledgeable on my vehicle needs. The service that was performed on truck was excellent on done in a timely manner. My overall experience was excellent.

Great service overall, my consultant Marco Porras was very helpful it was my first time there and he answered all my questions.

Was helped by Jessie. He provided 5 star service while having my best interest in mind. This was by far the best, inexpensive, and most painless regular vehicle service I’ve had.I’ll continue to get my services done at Shamaley Ford as long as I’m living in El Paso.

Great quality service, always willing to help and to answer any questions. I recommend it.

I had my Annual Service today. This consists of oil and filter change, TSI and engine wash and detail. The Service Technicians handle my car with the utmost care. They make sure that my car is as clean when it leaves their station ad it arrived. They are the best.

Took my explorer sport for a few recall notices. My service advisor was great she was professional and explained everything. techs are careless. They left my phone charger that connects to my android auto on the floor. They also disconnected my radar detector and dashcam. That was the least of my worries. Both recalls where for mechanical parts one was the toe link other was the fan relay. My suv is tuned with ford performance parts. They detuned it to apply a software update and didnt bother to mention it it was undrivable they just gave me the keys and didnt say a word.The suv was shifting HARD and all the lights came on I had to stay in the parking lot and re tune it.

Service was excellent. I was given a time my Service would be done and it was. Great experience

They were professional and very friendly. They listened to what I wanted, took their time to give me a great deal on a new car and top price on my trade in. They all seemed to be enjoying working together too, which was great to see as it was very busy there. I did receive a lot of attention to my needs and felt great dealing with it all. Highly recommend Hugo as man to see and go to also.

I give a 4 star rating to Shamaley Ford for there patience and professional approach to my concerns. Thank you for a job well done

Some of their service advisers are not friendly. They come across as if I’m trying to trick them, or I’m bothering them. All I wanted was a warranty claim and a loaner when it becomes available. I said several times I only have 1 car and 2 kids. I need a loaner and I’ll be patient whenever it becomes available. Luckily their supervisor was extremely friendly and nice and attended to my concerns and helped with everything. I’d still go to Shamaley because the Technicians are one of the best.

Today my battery died and unfortunately I cannot replace it myself. I called the Shamaley service center, after I got a boost, and spoke to Jerry Esmele. He told me to come right in and he would have it taken care of. Once I got there he had my vehicle taken care quickly. I was in and out within an hour. Great customer service, thank you Jerry and the Shamaley team.

Great customer service. Jesse Baird is a top notch service specialist. Thank you for all your help. Blessings

Took my vehicle in for the check engine light and an oil change, got told I needed a tune up along with some other concerns. I agreed to get the tune up done but chose to get the other concerns looked at by my own mechanic. There where some communication issues initially, and I felt like I was getting the run around. When I picked up my vehicle it ran differently then when I took it in. It shook which it had never before and my air conditioning was fluctuating in temperature, which also was never a problem before. I went back in very upset obviously and concerned. I spoke to the service manager, Lorenzo. He understood my concerns and walked me through everything his techs had did. He had me drive my vehicle in and personally took everything that had been done apart to check his techs work. He made sure everything was done correctly and fixed the issue. He also took a look at what was going on with the air conditioning, explained to me how one thing had nothing to do with the other, but went ahead a looked into it and helped me out! Thank you Lorenzo, your time patience and concern on this matter are greatly appreciated!

Amazing customer service and the staff is always availabe to help where help is needed. Victor Munoz Jr. did an outstanding job helping my family and I get into the vehicle we needed to make our dreams come true! Thank you Victor and thank you Shamaley Ford!

Handled my issue right away, great customer service and fast turn around time

Got me in fast and only had my truck overnight when other dealerships were telling me they would need it for almost 2 weeks just to diagnose. Will definitely be going back.

Leaving El Paso after 8 years here related to military service. Bought my first car in the area from Shamaley back in 2013. Have bought several cars from them since. Now just made my last area purchase from Shamaley again. Friendly staff, extremely competitive pricing, and good selection set them apart each time I shop around for vehicles. Thanks to Victor Sr. for working with me towards my price instead of doing the dealer dance. Love my new car!

This is the second time I have had my F250 Superduty serviced at Shamaley Ford and for the second time the tech has not rotated the tires. Now I am wondering if they even changed the oil. Guess I will have to try another dealer for service next time

Eduardo in the service department was the best! Took care of us right away and kept us posted along the way

We were traveling from Las Vegas to Austin when the our truck started having issues. We called the Shamaley Ford dealership from the road. Since we were not going to make it to El Paso during business hours they told us to be there first thing in the morning and they would help us to their best of the ability. They were not lying. They took the truck in did the diagnostic and call us with in an hour. The truck was fix and ready to go before noon. Thanks to the professionalism of dealership and especially Aaron Wade of service specialist. We are very thankful!

Javier Mendoza offer us the best customer experience, thank you Guys

Was my first time here getting an oil change and drove up to the lube part of the service center and waited there a good 15 minutes without anyone coming up to be, from my past experiences you just drive up and an advisor comes up to your car and asks you what kind of services are you needing or wanting to get done . So around 20 minutes of just being parked there someone finally came up to me and asked me what I was here for and I said for an oil change and then immediately said to back up and go into the other entrance and someone would come and help me. After a total of 30-40 minutes an advisor came and help me out and and waited 30-40 minutes for the oil change and was on my way

Edurado made this experience 10 times better than before.he was really good about what he needed to do and made much easier for me.He is the reason, if needed, i will return to Shamaly.Rosa Lowe

Good quality and professional assistance recomended, thanks for taking care of my truck.....

I sold my old car to the great folks at Shamaley, everybody who helped was courteous and the process was quick! They have a KBB manager inspect the car and you can wait in their lobby with amenities like a vending area and separate seating areas. They keep it safe and it looks very clean! Maybe Ill come back to buy a car! 👍😉

Shamaley Ford, start honoring the appointments booked online or remove this option from your website.

Jesus, from the service department was great. Fast and friendly service.

I usually don’t ever post reviews, but they actually really let me down and dropped the ball. My car needs a part replaced that I had replaced before under my warranty and apparently it goes out in all the cord focuses. They basically told me they can’t give me and answer as to when they can even take my car in to get fix or when they would ever get the part. They were very unprofessional, they have you waiting around forever and when I went to pick up my car the guy didn’t even know where my keys were. Then as I’m leaving he proceeds to tell me to wait and the front and someone will bring my car out to me, then 10 mins later he walks up to me hands me my keys and just points to the left nothing else. So I had to walk all the way around the dealership to get my car. Walking was not the problem the lack of communication I got was the problem. Just very rude and unprofessional.

This place is a gong show. I had a 7:30 appointment but my truck didn’t even get on the lift until 11:15. All I needed was an oil change and tire rotation and I was at the dealership for 4 hours. The service department is in need of new management. What’s the point of having an appointment? I’m glad I didn’t buy my truck at this place. There are Ford dealerships everywhere. Avoid this one at all costs.

[edited] I originally reviewed and gave 2 stars after a 15k mi. service. However, the issue was resolved by my service advisor. There was some miscommunication and the error was acknowledged and remediation steps were put into place to rectify the problem. Thanks to Marco and Sasha for reaching out.

Love Taking my truck to get service they always take care of my baby

Always have great service and straight forward pricing. Aaron is a top notch service advisor. Shuttle service is awesome. Viva Ford is much closer but I choose to take it to Shamaley because Viva Ford is substandard service!

Ricky Ruiz was very professional and did anything and everything he can to help out my wife and I with finding a better vehicle! We appreciate everyone at shamaley Ford! Thank you Ricky!

Fast service. Went in for an oil change and my car was ready and I was ok my way quickly.

Ridiculous!!!! My vehicle has been here for over 1 month and they STILL can NOT fix a side panel inside my car and they keep telling me its ready!!! I am here waiting for them to fix it even though I got the call to pick it up. Yeah, NO, NOT ready!!!

Fast service at the last minute!Thank you for accommodating our oil change before our road trip!

My overall assessment is that I’m not impressed with the service. They have an online system to schedule services; however, I don’t think this site is monitored i.e. I showed up 10 mins prior to my appointment and my service provider was not tracking my arrival during that time. Also, i had routine maintenance / vehicle inspection conducted on my truck which was supposed to take 2 hours but ended up taking over 4 hours to complete. It would have been nice to receive periodic updates on my vehicles progress or responsive / coherent updates to my inquiries via text. Lastly, no advertised instructions to access their wi-fi. I will try another Ford dealership and see how that goes.

Javier was very professional and consistent with updates for my truck.

Attended quickly and my truck was ready to go as promised.

These guys are dishonest thieves IMO. We had car trouble with an older car while traveling though El Paso, and took it in to have the “experts” check it out. Chuy told us that the spark plugs were arcing and needed to be replaced, also that we needed a new DPFE sensor. He insisted that a tune-up and new sparks would correct the problem and eliminate the power loss we were experiencing intermittently while driving, and said that the DPFE couldn’t be done until after the weekend if we wanted to wait. When going over the quoted number, he said the sparks and tune-up would take ~4.5 hours of labor. He also quoted ~4 hours of labor for the DPFE sensor. I wanted to have the sensor replaced instead of the sparks but for some reason they had time for the sparks but not the sensor. They could do the sparks Friday, but whether we had those done or not we’d have to wait the weekend to do the DPFE because they allegedly didn’t have time for it until Monday. DH figured that the sparks would do something beneficial since we were assured there was a problem with them, so agreed to pay the ~$700 (an 5x inflated sum, you think??). We looked at the used sparks they removed, and they did not even look remotely worn. The ‘repair’ did absolutely nothing helpful for how the car ran. Total scam. Not only that, but we looked under the hood ourselves and a vacuum hose was disconnected on both ends (!) from the EGR valve to another piece, so we reconnected it. (You think they did that to make sure we came back for some overpriced repairs??) We also bought our own code reader, and based on that reading we replaced the Mass Air Flow Sensor (thank you AutoZone!) With the two repairs the we did ourselves, it performed significantly better and at least got us home where we could have the car repaired by honest people. Thanks for nothing Shamalay.

Abraham Juarez helpped us find a great truck at a great deal. James Armstrong help us sell a car for a family member that needed it the whole process was awesome and painless ..thanks for our new ride

Dropped my truck off in July its now October and I dont have it back. Most of the issues with the delay is my warranty company. Took the dealership 3 weeks to even look at the truck even though I had set an appointment. I think they really do care about the customer but theyre just not adamant enough getting my vehicle back to me.