Friendly helpful staff- always accommodating

This store is hit and miss in quality of merchandise. Some fabrics are really outstanding but overall I think their prices are too high because their clothes are trendy, not classic. Although Im pleased with my particular purchase because its exactly what I needed to complete another outfit, I dont expect it will hold up for more than one season.

Real nice place to shop

My wife loves this place and keeps her J Jill credit card handy when she goes in. The staff is helpful and the place has some unique clothing that makes her happy

Went in to the store to purchase clothes for my mom. Both of the women working were having issues working the cash register. I slid my card and it said approved, the money was taken out of my bank account. Because it didn’t print a receipt on their side, they wanted to re-run the transaction and told me I should be refunded soon for the double charge? I told them I would come back another time.

I love this company and their products! I have never had a bad experience.I get that returning something over the holidays can be a hassle. If it were me, I would have waited if it was REALLY so stressful! The time it took to look up some federal statute was likely equivalent to the time it would have taken to just stop by a local post office. I know that when working with anyone, a little consideration and respect goes a long way! For me, I get the results I am after.

GOOD CLOTHES -- BAD BUSINESS! And I see Im not the only one! Tried to return a piece that was defective for which my wife had paid full price using a JJill credit card. They would only refund the rock-bottom sale price, about half what was paid. This might be defensible if it were charged on another card, but dont tell me the company doesnt have a full and accessible record of what was actually paid on its own card. We were so mad, I took out my pocket knife and cut up the JJill card right at the register.

I am a long-time customer of JJill but, my latest transaction will be my last.Placed an order (two shirts) on the phone with this store and was charged for them accordingly. Received duplicate of one item and not the other. After run-around on the phone, was told they would ship the item that I never received. However, shortly thereafter, I received an e-mail indicating that they would be billing me again for that shirt. Had to call again to ask that they not bill me twice.Further, I was told that I must return the item that they sent in error with US mail. This shirt does not fit in my mailbox so the letter carrier is not required to pick it up at my home which forces me to go to post office during the holidays. I checked with the FTC- under law I can request that they pick up the item. I have done so twice and was told that they have no system to do that and it must be mailed.Viewers- please note the date of this complaint. Would you go to the post office two weeks before Christmas to return un-ordered merchandise? Seems very unreasonable of JJill. Buyer beware of JJill.

Test spot for womens clothing.

Excellent Service .....