Very knowledgeable and eager to help when I visited for an issue with my Galaxy S9

We had an amazing experience today! Thank you Drew and Gwen for giving us exceptional service! It was quite a difficult decision to switch carriers after being with sprint for 15 years but these ladies made it so easy! They answered every question and now I’m proud to be apart of the Verizon family!! Thanks ladies!! I’ll definitely recommend you in the future!

Had a very awesome experience! They were very helpful! Awesome personal!

Shane Ballon was amazing!! He was so personable and friendly and helpful!!!! I will definitely be a return customer.

Verizon Duncan has excellent customer service. The associates are happy to help and always greet you kindly. My salesperson was Shane B and the process of getting a new phone was quick and easy and when the phone I planned on getting was out of stock he quickly located one in Chickasha which I appreciated. Great service.

Worst company to get your bill correct. I sat in there for over 45 minutes waiting while the rep was on hold for customer service. Why cant we go in and get help from the reps that are there. We have to have a PIN number, it has to be done online, horrible. That is why we dropped Verizon and went to another carrier. And we still cant get our bill straight.

The young man that helped us was so nice.. got myself & my wife all fixed up! Who knows maybe Ill get a Z

I received the best service and help with my all my devices got my password changed got my phone number changed with an extremely kind and professional employee named Trey I highly recommend tray please go see Trey thank you very much bye

Shane ballon was amazing took great care of me and got me taken care of in a timely manor. Would recommend him to all friends and family

Thank you to Gina for getting me set up with the new LG v60 ThinQ! I absolutely loved my service. She explained everything thoroughly so there would be no surprises, and she was super nice and patient with all of my questions. Also, I LOVE my phone. Thank you so much!

My boyfriend and I went to get new phones and Shane B. was SO helpful and made sure we got the best deal. I definitely recommend Verizon and their team to help you get what you need!

I wouldnt get another phone from here, problems and price!

Salesperson was condescending, pretentious and insulting.My wife bought a phone (after only showing 2 phones to choose from) then telling us, I cant let you leave without a case for this phone.Really? Why?He essentially bullied us to buy a case for the phone.Will be relaying my experience to your head corp. office......

This was by far my best experience getting cell phone issues taken care of. Thank you.

Best customer service I have ever receivedVery professional and politeThanks to Shane B

Stopped my service by them was paying $235.00 a month now paying $90.00 a month with a different company.

I went in to get help setting up my new tablet, terrific experience. Shane B treated me very well, answered my questions and got me set up.

Great service and helpful staff 👍

Trey was sure delightful and very helpful.

Nice people!

I lost all of my contacts and icome to Verizon and Josh fix my phone for me this a great worker you need more guys like m.j Josh

Excellent customer service and very professional

Bottom of the barrell service quality. buffering, dropped calls, poor voice quality of calls, having to constantly call back for a better connection!

Pretty decent customer service here. Never had any issues. As a whole, its neither fantastic nor horrible... Kind of a microcosm of the vast majority of Duncan, nice, average folks.

Verizon out dates phones so you have to buy a new phone every 2 years, what a joke, straight talk is sounding pretty good

NOT SURE WHY THEY EVEN REOPENED THIS STORE. NEVER AND I MEAN NEVER DO THEY HELP YOU UNLESS THEY ARE MAKING A COMMISSSION.LAZY LAZY LAZY

Shekinah

My phone which was less than a year old crashed during a regularly scheduled update. I have phone insurance. I went into the store the next day. Apparently I got a brand new person who wasnt well trained enough to be helping customers alone. He told me he could get me a new phone that day from the store, which was great but it would be 50.00 more a month or I could use my insurance which would only pay for a refurbished galaxy7 when I had a galaxy 9. He said it was that choice or nothing. I got the new phone as he suggested. This was wrong. So, I got charged for purchasing a new phone while they kept charging me for the broken phone and added a line to my plan which costs to do as well as the new phone charge. I got slammed with hundreds of dollars of bills that I shouldnt have had to pay. So they admitted this was wrong a month later and at my inconvenience again, I would have to bring my new phone from the store in and they would mail me the replacement at which time I would mail back the crashed phone like I should have in the first place because I had insurance. The phone was to arrive 4/18, as told to me by a store representative. No later than 4/18 he said and shipping fedex. I had to take the functional phone in and be without a phone for them to fix my bill. The new phone never arrived. I went into the store to find out the tracking. They showed it would arrive 4/19, today. I asked why I was assured it would be yesterday and was met with a hostile attitude and that they dont control the shipping company. But they do control what they tell customers and they did have a way to verify this with the shipping code YESTERDAY. I rearranged my schedule to be home yesterday to wait on the phone so it wasnt potentially taken from my porch when it arrived. Turns out the tracking information was for UPS. This guys didnt even know how it was being shipped! After multiple instances of lies, and incompetence I do NOT trust that this company will fix my bill as they stated and I sure wont leave it up to them. If I ever get my phone Ill call and handle this with a customer service representative who hopefully can get this taken care of. I do not recommend this store and would not trust what they say. If you have to use this store I would verify with and outside Verizon source like their customer service number. In the future Ill drive to Lawton.

They were ok

The sales tactics are extremely annoying! They will try to throw a $100 case on you every time you walk through the door and when you decline the entire staff makes a big damn deal about it! Its not that we dont want a case. Its because we dont want to be ripped off by the price of it! And no, we dont want to add a tablet either!

Helped setup a new phone

It was ok

Very helpful! Thought we were being scammed by a Telemark. Sure enough we were, but the associate at Verizon fixed it for us. Thanks Duncan, Ok Verizon.

Mediocre customer service. Eager to get us out of the store.

Lies, double charged for phones. bill was supposed to be 130.00 a month was 190.00 or more. Horrible signal!

Frustrating because of my situation, but the guy that helps me is really nice.

Friendly and helpful staff. Decent selection for a small store.

Great signal wherever Im st

I was in and out in no time the service was great they had knowledgeable sales staff all my questions were answered and I was taken care of great

Knowledgeable and friendly staff. You can usually get in and out in a decent amount of time.

Best phone service around!

Great experience. Worked well with me on my needs.

Terrible Customer service

They pretty good about helping you out

They were helpful when I why there

Way too expensive. People were short and snappy.

Out of the 10 years of having cell service with a coule different companys this had to be the worst customer service I have ever had, told me that since I bought the phone from Best Buy I needed to go back to them for support asked several question and all they could say was since i didnt buy from them they couldnt help me....Im sorry I thought I was a Verizon customer.

Horrible customer service they try pushing the most expensive phones and cases on you been with them over 12 years will be leaving them soon

Shelly G is awesome and friendly

They were helpful with my problem.

Very helpful and nice associates!

Poor customer service over priced really really poor customer service

Ok busy all the time

Great experience today!!!

They have always been of assistance when needed

Im trying to get ahold of Ya over the phone with no luck,,, how can I directly talk to someone

Bryan W. is the best!

I love it

Knowledgeable and excellent staff

Dont stand by what they say

A necessary evil

Awesome staff

Very helpful

Great service

Verizon sucks period!

Excellent service!!!

Fast

Trash

Knowledgeable

Fair

Best phone service in USA!!!!!!!

Great place to purchase a phone.