I had done extensive research before stepping foot on the lot. I knew exactly what I was looking for and what I was willing to pay. It was so refreshing for Joe, Rich, and Andy to be so knowledgeable, professional, and proficient. It was a quick and almost effortless experience, which is the best kind. They listened to me and got me into the exact vehicle for a very competitive price. Overbearing sales people and dismissive service staff have caused very negative experiences for me in past and will make me walk of a lot without a second thought. The service I received was completely opposite. These gentlemen made every effort to provide me with a pleasurable experience and they succeeded. I have definitely established a relationship that will yield many car purchases in the future. Thanks guys!!

I recently purchased a CPO here and the experience was great! All of my questions were answered and everyone was very professional and friendly. I wouldn’t hesitate to purchase a vehicle here again. Thank you Tyler, Craig and Harrison!

I am very pleased with my experience! Staff was extremely helpful and caring! They did the absolute most to help me with my search!

The folks at Infiniti Columbus were quick to assist and were able to price match and beat prices offered through other dealers in the area! Highly recommend!

Great experience, was just in to get some information about my search. Tyler, Craig and Gene did an amazing job helping answer any questions I had and helping me along with my search.

This dealer has the BEST service department I have ever encountered. I highly recommend! They go over and beyond anyones expectations and always make sure you are more than satisfied. Andy in service deserves 5 stars too!

Shout out and many thanks to Renaldo Deas for taking good care of my Dad! His service, knowledge of the product and level of professionalism is the best I have ever seen and experienced! He was very attentive to the needs and wants of my Dad and went above beyond to ensure that we received excellent service. I will definitely be purchasing my next vehicle from Renaldo. Job well done!

Great deal! Wonderful reliable cars! Yes buy one again.

Radu heard my needs and delivered! He took us right to the car I was interested and I was in the vehicle right away! Thank you!

If zero was an option, that is what they would get. This has been the absolute worst experience I have ever had in buying a car. Started with a cover up of a smell in the car that I had to fight to get them to make right. Now, before my first payment is even due, the car has transmission issues. My car has been at the service department since 11/1/2021 and I was told that they needed to take it to a local Chevrolet dealership for service. On 11/3/21 I contacted the Chevy dealership for an update. Surprise! the car was not taken there and when a rep. from Infiniti called me, I was informed that I was supposed to take the car there. I find that really odd since they couldnt even tell me if the car was drivable, or if any additional harm would come if it was driven. I was assured after my call at 1:48 pm on 11/3/21 that the car would be delivered to the Chevy dealership within 20 minutes. Called the Chevy dealership today, 11/4/21, and they have not received the car. Cant get a response from Infiniti.

Josh, Gene and Joe were first class. No pressure, good info and genuinely wanted to find the right car for me. Thank you.

Awesome Experience!! Best Car Dealership Everyone was nice, great process, fastest in and out experience!! Purchased several vehicles over the years !!Ask for Daniel he will take care of you and finance manager was awesome!!

Just recently purchased a vehicle from Infiniti of Columbus in Dublin and it was a very smooth process. Radu went above and beyond to ensure that the I got the car with all of the features I was looking for and upon delivery of the vehicle it was detailed immaculately. Ive done the same old song and dance with plenty of other dealers but this was truly a one of a kind experience.

Renaldo was very friendly and took the time to ensure all of my needs were met. Definitely a first class, no pressure, buying experience at Infiniti of Columbus. Don’t hesitate to ask for Renaldo.

Rena was the best to work with! He did everything I needed to have a smooth and quick transaction….. really appreciate his approach over many other car salesmen.

Zach is the best service advisor!With that being said all the service advisors there are very good at what they do! 5 Star Service department!

I purchased my 2015 GMC Sierra and the experience was fantastic! Working with Radu was great. Very friendly and knowledgeable. Made the process fast and easy!

After having bad experiences with the Easton location I was pleasantly surprised at how wonderful and how fast the service was. Andy Neuman was really awesome and took the time to insure we were happy with our service. Thank you Andy!!!

We worked with Russell on our purchase and he was very personable and kind! They listened to our needs and we walked out with the car we loved and wanted! Thank you Infiniti of Columbus!

Service department is fantastic! Andy is knowledgeable and easy to work with. Always a pleasure!

Such a positive experience buying a car with Daniel’s expertise!! He carefully walked through everything, explained in detail and was very thorough. Best of all it was a no hassle purchase.

Bob Patterson ended up being the best car salesperson I have ever dealt with. He was honest and not a bit pushy, extremely knowledgeable guy. Everyone at the dealership treated us great and were courteous. The whole deal took about an hour, very quick. We will definitely be back when my wife is due for an upgrade. Thanks again.Ken McFadden

Renaldo is a great sells director he was quick and to the point and is very knowledgeable I would recommend him to everyone buying a car

My car had a trouble with low oil pressure I think it need a new engine while I was coming from iowa to Ohio for family reunion and I called in they took my car right away Andy Newman and brad what an awesome customer service i say this because I really had bad experiences in Iowa Infiniti dealer and it is the only dealer in entire state for us back in Iowa . And now I have experienced different level of customer satisfaction trust me if you give your car at this Columbus location you are in good hands I wish I could come back all the time toGive my car at this location the techs and advisors were spot on. Thank you Infiniti of Columbus.

I had a great experience here, and this is the only location in the state that had the vehicle model with my desired specs. I showed up 3x before deciding on a purchase, all right before closing, since that is when I was off work. Hassan still treated me with friendly, respectful customer service, and continued to follow up with me while I was on the fence about buying, and accommodating my meticulous expectations. Everyone from the admin to sales and finance were extremely helpful and kind, a great team effort to keep customers happy. I received a highly competitive value on my trade-in as well. Im hooked - Infiniti for life - the epitome of luxury! Oh, and lets be honest, I cant forget the real reason I return regularly - the wonderful Stabucks drink dispenser with delicious chai lattes and hot cocoa 😄

Renaldo and Joe were great to work with. After deciding to purchase another Q50 we went and toured the service department and met many of the staff. Can’t recommend this dealership enough.

My service advisor was incredibly helpful on my non-Infiniti, very satisfied with everything! Highly Recommend!!

Great service and I love my new car! Everyone was so helpful!

We recently just bought a CPO Q50 from this dealer. Daniel Peddicord is our sales representative. He is very detail oriented and very caring. We had an amazing experience and highly recommend him!

Renaldo was absolutely awesome helping my son get a car. He was so friendly and helpful and really made sure he got the best service.

We had a great experience working with Gene and Makenna at the Infiniti of Columbus. They thoroughly explained all the details about the sale and they were willing to work with us with pricing and lot less haggling compared to other dealerships. We would definitely recommend this place to anyone.

Purchased a second car from this dealer. Great experience with Bob Peterson. Completed entire purchase online and he delivered car to me since I don’t live near the dealership. Great service and very knowledgeable. Would highly recommend!

I hate being this guy, but poor service, poor communication and zero accountability. Long story, details and timestamps show everything.Friday 5/28/21 - test drove my car and it was great, signed the purchase papers, off the market, have to wait for money to process to take keysWednesday 6/2 - upon picking it up, I immediately noticed a severe wobble in the car and steering wheel at highway speeds and notified them.*Side note* This could only happen if someone absolutely plowed through a pothole or over a speed bump between my test drive and picking it up, wobble was THAT bad. they said nothing, let me drive away like I wouldnt notice. the dealership will not own up to it.6/9 - drop off car at service, two wheels found BENT. shipped to wheel medic to be straightened, afterward stating “balanced right up, road test good”6/12 - pick car up, Drive away and immediately notice car unchanged, wobbling badly.6/15 - return to service, found two broken wheel spacers, manager texts pic from cellphone, they replace those. Confident this time the car would drive smooth, The technician confirmed.6/18 - pick up car, still has wobble and I immediately call them back. Nobody answers, I leave a voicemail. No response is received over the next several days, I leave one or two more voicemails6/24 - I get a text from manager stating they will talk with the director tomorrow AM on next steps.6/29 - I follow up again, no response to two more voicemails on their company line. The send a text, “the technician found replacement wheels. working to figure out cost before buying, and approve with director.” I clarify they know for certain its a wheel issue, they confirm it is definitely a wheel issue.7/9 - No communication for 1.5 weeks. left 2 more voicemails since 6/29. I send text to the managers cell#, responds they will talk to the director about this today.7/12 - I text back to ask for updates.7/15 - Still no updates, I text back again asking how they will address this issue. They respond: director still needs to approve replacing wheels, but on vacation until 7/19 and the I am texting is going on vacation tomorrow until 7/26. Implies we cannot do anything, did not attempt to schedule another appt until all back from vacation despite other staff in the building. They reiterate this is definitely wheel issue.7/30 - still no response, I call, it goes to voicemail. they call later that morning, they cannot schedule me until 8/16, claim they will make reminders on the 4th and 9th of August in case anything opens up. No effort to prioritize me at this point.8/16 - after two months of waiting, I turn in my car again.8/18 - they say 2 tires, NOT WHEELS, need force matched and replaced. will take 3-5 days to ship/install, ready by following Monday 8/23. Two people confirmed 3-5 days, one is the director, now prioritizing my vehicle.8/25 - no updates, no answer, I left voicemail. They text me someone was in the hospital, so they couldnt figure out where they ordered the tires from. A business could not find their receipts? turns out it was delayed until 8/27, which they didnt notify me of.8/27 - Car picked up. Third times a charm? Even though this should all have been checked the first time.As of writing 8/30/21, the vehicle still isnt fixed, still wobbly at highway speeds. I dont believe it to be intentional, but they sold me a vehicle with bent wheels, broken wheel spacers, and apparently faulty tires. Someone on their staff damaged this car between 5/28 - 6/2 and completely ruined the ride yet said and did nothing about it. I am hoping infinity of Columbus will take this more seriously after reading this. Updates to come.

If I could rate this place 6/5 stars I would. Staff is beyond helpful and most importantly kind. You are truly getting your dollars worth at this facility. Not only do they provide excellent service but they also are not pushy or try to tack on extra charges and services. Feel like I was in the best hands when I was in here. Didn’t feel like I was getting taken advantage of either which is very rare in the car service industry in my experience. Infiniti of Columbus is my first choice for anything repair related and recommend anyone give them a try.

It was a pleasure to meet Rodu,Josh and Gene yesterday while car shopping.Great team who know what they doingIf you looking for Infinty i highly recommend going to Infinity Columbus.

My wife was looking for a 3 row suv and stumbled upon the QX60, she found one with Infiniti of Columbus and they were super quick to respond and help us schedule. When we got there the car we were interested in was parked up front with a VIP sign with her name on it. Our sales director was Daniel Peddicord and he was great. Super down to earth, showed the features, and went over specific details and fun facts. The test drive was great. And the financial part of everything was fast and fair. They even gave us a great deal on the trade. Overall great experience and left with a great car.

Absolutely great service!!! Hassan Bailey was absolutely great!!! Very friendly and just an all around great person. Not to mention the car is exactly what I was looking for!! I will definitely recommend anyone to get a car from here. Very family oriented!!

I have taken my car for service numerous times and the service department and staff made sure that all of my concerns were looked at and taken care of 5-star quality every time I’m there

Proud member of the Infinity family! Always get a great experience when going to the dealership for any needs. 5 stars!

We purchased a pre-owned Infiniti QX60, our salesperson, Renaldo Deas provided excellent customer service. He was attentive and detail oriented. I highly recommend Infiniti of Columbus. Make sure you ask for salesperson Renaldo Deas!

Im very happy and pleased with this dealership. The customer service is very excellent. I recommend everyone to visit this dealership

Had an amazing experience purchasing my new car .. staff was amazing!!! Shout out to renaldo deas!!! Awesome guy !! Thank you!!

Thank you to our sales person Josh and all the friendly staff. They all went above and beyond to help me with the purchase of a vehicle for my son. From start to finish they made it a great experience!

This dealership had some of the friendliest people! I was there after hours and they weren’t trying to push me out the door. Bob was truly so kind & so unlike any other salesmen I’ve dealt with. He was patient, straightforward, answered all my questions without being annoyed and spent time to explain and break stuff down for me. Also Radu, the sales manager was very nice and honest. I can’t say enough nice things. I just would definitely recommend this dealership to anyone that’s in the market for a car or an Infiniti.

Dealership clean, staff friendly and professional from beginning to end. Very easy to work with.Thank you, Bob, for your assistance in helping my son get into that 2017 Honda Civic. He absolutely loves it.

The best dealership experience in central ohio is here. Staff are knowledgable and super friendly!

I stopped in to look at a used car. Worked with Steve, who was awesome - definitely not your typical sales guy. I test drove the car and it was great. I was mostly unfamiliar with the make and model so wanted to do some research before committing to anything. I come to find there is a small chance of an issue with this particular engine, and there is a simple test that can be completed within 1-2 hours to rule out the particular issue. The sales manager agreed to this and had his technician perform the test. The results were not good. In fact they were so bad that it should have been clearly evident in the way the car performed on the road, but as I said the car ran fine. In my opinion the tech failed to do the test correctly. In the end they were unwilling to do anything else and any further testing (I offered to eat the cost of a passing test) would have been on me to pay for. Be careful here, especially if you are at all technical minded.Edit: I just have to add this. I had to put a deposit down before their tech did the testing. Obviously since I wouldnt purchase the vehicle as-is after the test results this needed to be refunded. Turns out the finance department at Infiniti Columbus didnt refund me the correct amount and had to call me again to get my info for a second refund.Funny how all the other reviews get a comment from the owner except for my less than positive review.

We just purchased our second Volvo XC90 from Infiniti of Columbus! Daniel Peddicord provided exceptional service to secure us with a new family vehicle. We look forward to continue doing business with Infiniti of Columbus!

Extremely slow service department, theyve had my car for 2.5 weeks and no update. No one returns my calls.

Honestly I’ve been to over 10 dealerships in my lifetime . The service and the professionalism that I received here was unprecedented! Robert Peterson made this experience so easy and effortless, straight forward no games . Hands down the best dealership in Ohio !

If time is important to you, lace up a pair of fast tennis shoes and run the opposite direction. Im serious! Leaving a negative review is rare for me but after purchasing a used Prius with ONLY 25K miles and having to spend additional $500+ in repairs after driving it back to Tennessee... thats only my first frustration. I DID appreciate a follow-up call from dealership a couple weeks after the purchase and thought we could smooth some things over, but after sharing frustrations, that individual didnt get back with me. I have to assume they were fishing for 5-star reviews which would indicate that their google rating is likely not organic. My final frustration is that were coming up on two months since purchase and Im told by the lady in the title office that the reason Ive not received the title yet is because the paperwork is still sitting on some Joes desk in sales dept. Really??? Now I have to go spend MORE money and MORE time to get temporary tags in my state.. and then just wait. Vote with your dollars folks. Horrible waste of time.

Good place. They delivered my car I had a problem right away they made it right. Salesman was Bob. He personally delivered the car and was very good. Just ask for Bob.

I have purchased three different Infiniti models from Infiniti of Columbus. I started with a QX60, then a QX50 and when the new model of QX50s came out, I traded in my older model for the newer one. The sales and service teams keep me coming back to this location. Infinitis are top tier quality and I have loved every one Ive driven and while there are many Infiniti dealerships, I will continue to keep my business at this location. The service department, particularly Brad Langford is a major reason why I keep my business at this location. I would not have my Infiniti serviced with anyone else, Brad is my go-to. He is professional, personable and makes every transaction quick and easy. If was also in sales, I would purchase every car from Brad. Keep up the great work!

Friendly, Honest, and Open to Negotiation. Shoutout to Daniel Peddicord. Honest salesman and willing to work with you.

We had narrowed our search down to two vehicles and two dealerships that were located less than three miles apart The certified pre-owned vehicles were a close 1-2 in terms of look, performance, cost and reputation. We were honest with sales people at both dealerships and tried not to play favorite even though we had an existing relationship with one of them. I had done enough research online that in each case I walked into the dealership knowing exactly which car I wanted to drive. It was going to come down to the little details and who presented themselves and their vehicle better. Frankly, I surprised myself by choosing the vehicle and the dealership that was completely new to me. We purchased a 2018 Infiniti Q50 with 30,000 miles on and did NOT purchase a 2020 car with less than 10K. Why? The Q50 did its part. Great lines, great power, fun to drive and a better feel. But at Infiniti Columbus the sales person —Reno Deas— took a few extra minutes to show the car properly. We walked out of the showroom and the vehicle was waiting with every door open. Hood open, trunk open so that I could see every inch of the car. He took time to explain everything from the engine to the Infiniti-specific design features. Those design features don’t mean much in the final analysis but they showed a deep knowledge of the vehicle as opposed to just another used car Reno was hoping to sell.Again, the car sold itself. But, the contrast in styles between the experience with this sales person and the other sales person was also significant. The other guy brought the car around, opened the door and said...”here you go, have fun..” he didn’t ride along to explain any of the vehicle’s features as Reno had done. He simply left it up to me to learn what the car could do. Reno explained every aspect of the Q50’s performance capabilities. Having that knowledge made a huge difference when it came to making a final decision.Not everything was perfect at Infiniti of Columbus. We waited to long to get the business side of things completed—which was frustrating. They need to tighten that up. Too much time waiting when what we wanted to be doing was driving the new car. But Reno did his job very well. The car itself lived up to expectations on a quick drive to Cincinnati and back. Most importantly, out very hard to impress 13-year old walked around the car looking “for something she didn’t like” and couldn’t find anything.As mentioned earlier, we have an existing relationship with the other dealer. That relationship will continue with their service department and perhaps sales again in the future. But thanks to Reno, we now have another local dealership we can put our trust in. Now, if it will only stop raining so we can get this new car out of the garage. :)

Great staff and great selection of cars!

Infiniti always does a great job getting us in and out in a timely manner and Brad Langford goes above and beyond to make sure customers are happy. He’s definitely the best. Everyone one at this location though is super helpful and very kind, they make dropping your car off a little easier. So thank you guys for always being the best and at the top of your game!

As a 2nd time buyer, they’ve really helped me a lot. They went through it all with me, tried getting me the best rate they can for me. Never had such a great experience with anyone like this dealership. Highly recommend you to come by and speak to Hassan.

They went above and beyond. Infiniti of Columbus, bravo! I worked with Radu and Bob throughout the process and couldnt be happier with the outcome. Bob personally brought the paperwork to two separate locations so my husband and I could sign separately (as we had a very hectic work and family schedule). He also ensured any issues were resolved (as it was a used car). Overall, Bob and Radu made it a truly luxury brand experience. Thank you to all - we were very impressed and would absolutely recommend.

I would never trust my car with anyone other the Brad@Infiniti of Columbus. After 10+ years...he loves my car as much as I do :) He’s the best - I value his expertise, professionalism and appreciate everything he’s done for me and my EX35! Thanks Bradley!

Best service weve ever had in a lifetime of car ownership. Its why we now own two infinity cars. Not to mention how much we love the cars. We strongly recommend them. Sales staff is great and service staff is great. Friendly, kind and professional.

Where do I start, vehicle sold to me excellent condition and well maintained. Sales man Bryan Radcliffe amazing customer service and very knowledgeable. I recommend him to anyone. Very very clean show room and offices even the bathroom. I traveled 600 miles to buy my SUV and drove it back home. Wouldnt mind doing it again thats how happy I am with their service. Real deal professionals.

Love the ease of scheduling, dropping off and picking up my car from Brad and his crew in Dublin. I will always own an Infiniti cause of him!ThanksLisa Tyson

After searching an searching l found the right car here! The experience was enjoyable, sales associates where pleasant, dealership was absolutely amazing. Im very pleased with the service and my vehicle. Thank you!!!! I would recommend the Infiniti of Columbus for your car shopping needs!

Very happy so far with the car buying experience here. Anita Wood was excellent as an Infiniti product specialist. Just picked up our 2020 QX60 today.

Great experience, fast and professional

I went in to this infiniti dealership with the full intention of purchasing a vehicle but did not know that the first car that Bob and Radu pulled out for me would be my dream car! Bob knew exactly what I was looking for before i did and made the buying experience very quick and easy at the best price with the peace of mind that if anything went wrong that he would make sure it would be put right. Radu the sales manager made me feel at ease about financing my first vehicle and assured me that i was making the right decision.I really appreciate all you guys do at Infiniti Columbus my future vehicles will be coming from this dealership because of these fantastic guys.Thank you!John HillInfiniti Q50 3.0t luxe

Awesome experience with this dealership. I bought a 08 G35x and they have been very helpful. The car looks and runs incredible! It’s been serviced at the dealership for years and they provided the full history for me via their maintenance department. Really couldn’t ask for much more.

And it’s not just because of the virus—although that did shorten paperwork time—these people are wonderful! I worked w Andrew and Austin. They let me keep the car overnight so that my mechanics could check it out. They gave me money off the car price—twice. They found a bank that charged the same interest for 60 or 72 months. Austin told me about his dogs. Loved these folks! I have already recommended them to friends. Go!

Infinity of Columbus has top of the line mechanics experienced in all different makes and models. They are always fast and courteous when working on my vehicle. When there has been an issue with my car they help me understand the problem and the steps needed to correct it. If at anytime things are not clear their service manager will definitely be able to help out in the situation and is always glad to step in to help me understand. The wait time is never displeasing and it is always a comfortable wait. I highly recommend bringing your vehicle to Infinity of Columbus if you drive one on their models or just appreciate great customer service and a knowledgeable team like I do!!!!!

Great experience working with the service team on a custom wheel and brake BBK upgrade for my G37 sedan. The technician Chea did an awesome job!

I had a wonderful buying experience at Infiniti of Columbus. Andrew and Austin are top notch. No high pressure sales gimmicks and I left feeling like I purchased a beautiful vehicle at a fair price. Highly recommend if you are in the market for a new or used car. A+ service.

Brian and Austin did a fantastic job getting me into the car I wanted. Everyone was respectful, funny and classy. Much appreciated guy’s!! Thank you again!

The team was very responsive, great customer service and very helpful. They take pride in their business and value every client. We have been to many other car lots but they hands down have been the best. Will have our business for years to come!

I drove three hours to purchase my car from here, and it was worth it. Bryan made the whole process a positive experience by offering exceptional customer service. Ive owned an Audi and Lexus, and its likely that Ill be an Infiniti customer for life now.

Bought a 2019 infiniti on a lease and told the dealership from day 1 it had vibration issues. Had car in 2 times and issue is still not fixed. They told me to bring it back but I was moving for work. I have it at another Infiniti dealership and all 4 tires are bad and no one wants to help replace these tires and I only have less than 3700 miles on this car. I have owned 8 Nissan/Infiniti products and I won’t be moving forward. The service manager Ed did not go out of his way to help. He just said the GM is not going to help. I have added photos the other Infinitit dealer gave me showing all 4 tires are bad.The Executive GM and GM won’t respond to any emails I sent. I have sent only 2 emails and haven’t connected with either of them.

Always a great experience

Bought a truck from them 11 yrs ago a 1999 Infinity....my truck is still running and in good shape.. they are the best! And the quality of the vehicles they rank number one to me...u want a car that will last and a dealership you can trust !

Wonderful experience overall! Andrew B. Internet sales was a pleasure to work with and went out of his way to help me find the right vehicle. Brad L. in service was outstanding and exceeded my expectations in quality of service and convenience, Jesse took good care of my car getting too and from dealership and just an all around friendly, considerate individual. Triple threat team!

Top notch staff! Special shout out to Radu & Michael. They really worked hard to take care of us and put us in our 3rd Infiniti!

The staff was very helpful and courteous. My only complaint is I called to speak with the service manager and he was not available so I left a message for him to call me. He never did and I still have questions.

Was an absolute pleasure to work with Steve Graham. Extremely down to earth, ready and willing to help get you what you want. Approached us immediately in a non threatening fashion. Couldnt have had a better salesman..if your looking for an infinity new or used give him a shout.

This is by far the most professional, high quality dealership I have ever worked with. I purchased used from Bryan Radcliffe, who is a class act. He was up front, respectful, friendly and a joy to work with - these can be traits hard to find in car sales people! Everyone at the dealership was great to talk to - I never felt like they were out to sell me things I didn’t need. At delivery the car looked like a showpiece, everyone I know thought I purchased a brand new car. I walked away with a great price knowing I made an awesome purchase. I would confidently send anyone to this Infinity Dealership, truly. Makes me wonder why I tolerated so much less with other Dealerships for so long!

Incredibly impressed with the Service Department of INFINITI Columbus in Dublin. After having my regular mechanic look over my vehicle. My regular mechanic said the ECM needed completely reprogrammed. Took the vehicle to INFINITI of Columbus. The Service Department texted me from the start of the day, to begin processing the point of the mechanical problem and issues I was having with my vehicle. After the mechanics did a complete and through inspection of the vehicle, the left, front wheel hub bearing needed replaced and the entire fuel induction system needed a complete cleaning. Now my vehicle runs quieter, smoother, better gas mileage and more precisioned idle.Some mechanics are typical. Then, there are the rare few, who are Mechanical Scientists. Infiniti of Columbus in Dublin has the best mechanics Ive come across in a very, very long time.

Such a great and accommodating experience! Mike, Westin, and Andrew were all amazing!! I really got the VIP treatment, and a great deal on my new car, I love it!!

Wonderful group to work with. They are sincere and do all they can to put you in the car of your dreams. I highly recommend Infiniti of Columbus for your next car buying experience.

Liars and pushy sales team.

Its always easy and simple when getting your car serviced at Infinity of Columbus. The people are pros and very friendly. The waiting area is clean and comfortable. I actually look forward to getting my car serviced at Infinity of Columbus.

During this difficult time in the world, Radhu took the needed precautions and made the process simple and quick. All complete within 24 hours and much of it done through text. Andrew also did a nice job with the product review post sale.Thanks!

I bought our QX80 at another dealer (used). After experiencing an issue with the engine running hot and taking it to the selling dealer (who couldnt properly diagnose the issue after 3 attempts, I called Infiniti of Columbus (Ohio).One word describes the entire experience with IOC...fantastic. Rich (service advisor) did a great job from the time I arrived until the repair was complete!

Ive been an Infiniti customer going back to 1992 when Infiniti was first launched and I bought one of the first Infinitis sold in Columbus. Theyve been good, reliable, and pleasing to drive. The service has always been great and an overall great experience.

Just purchased a pre-owned Lexus from Nick Kerr, had a GREAT experience. He and the finance manager Austin Conrad did everything in their power to assure I was taken care of and able to get into the vehicle I looked at. I appreciate everything they did making sure I was well taken care of. Will definitely look their direction again when looking for more vehicles.

Had a wonderful experience there.Couple months ago I did a first oil change for my G37, had a bad experience with their service department, days later I mentioned this experience in their send-out survey, and the owner contacted me offering a free oil change and detailing. I would truly give this dealer a full full five star as this time when I go back get my second oil change I experienced a really sincere service. I am sure the first time was just a misunderstanding.Would sincerely recommend people do service at this location.

What a great experience we recently had here and Andrew Brownlow definitely did everything he could to get us into a new vehicle. The entire process was quick and easy and they make you feel very comfortable.

Infiniti of Columbus knows how to treat their clients. From the sales to the service department, they are Top Notch. Steve Graham is our go to sales person.

Working with Steve was a great experience! He was attentive and took his time with our family. The management was honest and held true to the pre-sale information given during our phone conversations regarding sales price and trade in value. This is a company that operates on integrity and honesty.

Steve Graham was wonderful from start to finish. He was knowledgeable and came through on all the promises he made. To top it off, he has a great personality that made it a pleasure to be around him. I would recommend this dealership and salesman to anyone.

My wife and I got to the dealership with only 15min of open time left. Drew was amazing at being clear with explanations of the vehicle components and suggesting the proper one for our needs. He stayed over an hour past closing and ultimately we walked out with an agreement to pick up a new vehicle the following morning. Very happy with this dealership and the vehicle we got is nothing short of spectacular.

Poor service management.

Friendly, prompt service and sales. Highly recommend Infiniti Columbus!