Very disappointed with this Store. I order my Donna from them, I got it shipped to Merced, I opened it and realized that it was super low and since I’m having a C-Section it will be super uncomfortable for me. So I called to exchange it and this rude and unprofessional woman denied my exchange because supposedly is a car seat and they can’t prove that I didn’t use it and they won’t be able to re-sale it (Okay I totally understand that) but they should find out another way to avoid people waste their money and a bad time with them, at least remind customers their purchasing rules. And now that I’m 1day away from my C-Section and I’m completely opening up the box I’m realizing that they gave me an exchange or Returned from someone else, this stroller was sold to someone else before me and they did Not accept my exchange, Super disappointed with this store and personal service.

We ordered a nursing recliner from the store for our daughter that was due in December. There was a backlog and the recliner was supposed to come later in November. However, our daughter was born almost 2 months premature to our surprise. We emailed to ask the store for an update on our recliner and Bryan went above and beyond in making sure that the recliner is shipped to us right away. We got it in time for our newborn and could not thank this store enough for their prompt communications and understanding.PS: If you have a new sign up bonus from Amex Platinum, the store is also an Amex Shop Small.

I am so happy with my experience with Destination Baby, and would recommend to all of my friends and family ! (I actually called my friends and family to tell them how happy and confident I was with them!)Due to covid, I had to make an appointment, which honestly at first I was annoyed with, but in the end I was incredibly thankful for making an appointment. They made me feel safe and gave me an amazing one on one attention. Gina was able to answer all my questions and gave me some amazing insights I would have never thought of.Overall, I am so glad I chose to shop with Destination Baby.

I was very disappointed with DB&K. I had placed an online order; after more than a week, I received no response about order status. It was hard to get anyone to pick up the phone. Finally when I did, an unkind and curt woman was obviously eager to get off the phone and was extremely rude. Do not order from DB&K, you will regret.

Definitely recommend shopping here for any baby items. Super friendly staff. Every baby store in Bay Area has been out of the doona stroller . When I gave them a call they had one available for next day pickup I was so happy. Definitely recommend to check their store for any baby merchandise needs

Really great store - glad we found it today. Excellent selection of gear, clothing, toys and more, and super friendly service too. Walked out with a new stroller and travel bag in less than 15 minutes! Happy to keep the money in the community, rather than to Amazon!

This experience was absolutely amazing! I called to ask a few questions and Bryan was SO helpful. He answered all my questions and even sent pictures of the floor model, so I that I could better reference the color of the set I wanted. The communication via email was excellent and the shipping was super quick! Everything came safely packaged, in perfect condition and the quality of the furniture is above and beyond my expectations!! I couldn’t be happier! Thank you again Destination Baby!!

I back ordered a Nuna car seat from them when everyone else was sold out and not accepting back orders. Destination Baby & Kids were so helpful and kept me up to date every step of the way. They were very quick to respond to my emails and gave me every option possible if my car seat didn’t come before my baby arrived. Once Nuna notified them that it was available they reached out to me immediately and were able to get it shipped out that day! This stressed out first time mom was so glad to have found Destination Baby & Kids for such an important baby purchase. Their customer service team is amazing and we’re so easy to work with. I will definitely be buy from them again!

I dont usually write reviews. I dont like repeating things that were said in reviews written before mine. But this time I had to write one. I cant emphasize enough the impressive quality of service I got. I ordered a Stokke high chair for my son, which is not a low priced item. The price in Destination Baby & Kids was the best I could find. The item arrived on time and was well packaged. This is not the impressive part yet. When I unpacked all the parts, I found a small dent on one of the legs and decided to contact the store over email. Customer service responded back in a manner of minutes and the same happened back and forth through the conversation, even during evening hours and weekends. They had Stokke send me a replacement, made sure I got it and arranged a Fedex pick up the from my apartment. When I asked to have a pre-paid label instead (I dont like leaving packages outside). The label landed in my inbox in the same manner. Really easy with little to no effort on my side and to my full satisfaction.

Having the same issues as Vanessa V. in a previous review. Original shipping date was months ago, keep reaching out to the owner and the dates keep getting pushed. We were told we would receive tracking information that we never received. Not only are they telling us it will be shipped by ___ date and that date pass without anything being shipped, there is no communication, or anyone reaching out to let you know anything. It is really stressful to be having a baby in a few weeks and not even have a room set up for them. Or any idea when you will actually receive your furniture. I would have never ordered from here had I known they would not ship the nursery set at the original date they had given us. We obviously cannot move our due date to wait on furniture, so it sure would be nice to have a crib for my baby to sleep in and the dressers and chests so that we can put away his clothes and organize his nursery. So much stress comes with getting ready for a new baby and this has made this experience 1000x more stressful.

Where do I start?!? This shop is FANTASTIC! We stumbled across this place while looking for a crib back in July and didnt end up getting one at the time...basically put it off until we couldnt anymore. We just had a really good vibe the first time around. The staff is super helpful, friendly, patient, answered all of our silly questions, and just incredibly accommodating. All of their products are reputable and overall high end. So of course 3 months later we went back. Even better vibes the second time around! We ended up getting a good deal on a crib, dresser and hutch! Bryan was incredibly helpful and super flexible with delivery. Even answered my silly question about crib assembly and emailed the user manual after everything was all said and done. Look no further and go and see these guys! You will not be disappointed!

My wife and I were looking to shop at this store last week. Since we were already in the store, we had asked if we could view the UppaBaby stroller. Brian, the guy who was at the register at the time, rudely exclaimed “we don’t do demonstrations.” My wife and I did not request a demonstration of the stroller, solely to view it. Not only did the owner assume that we wanted a demonstration of the stroller but he also libeled that we wanted to “play” with it as if we were some sort of child (ironic). We did end up purchasing two items that we liked despite the owner’s sarcastic remarks and contrary to his claims that they are here to “do demonstrations for customers looking to purchase with us and support our small business.” As I proceeded to pay, Brian launched a barrage of questions: “which stroller did you buy?” “Why didn’t you buy online versus with us?” “Did they [online retail] have some sort of promo, or what?” Once again, Brian makes a lot of assumptions about our situation. He attributes our reasonable ask and brisk conversation with the “reason why there are so few baby stores left in the Bay Area,” but has probably not once stopped to reflect on his own attitude and horrendous service.

Just bought a double stroller online from a store Ive never even been to (I live in WA) and needless to say I was nervous. It was shipped right away and I received it the following week after ordering. After setting it up I already had a couple of questions come up and the response times from them have been phenomenal! Im extremely pleased with the customer service, will use them again for future purchases, and would recommend them to family/friends!

Exceptional customer service. Will definitely be buying from again in the future!

I would advise against purchasing from this company online. They forgot to ship my order for over 2 weeks. Extremely unapologetic, rude owner. There are plenty of better companies to give your business to. Stay away!!!

Amazing experience! Gina and Bryan were so helpful and knowledgeable and able to answer all our baby gear questions and then some. 10/10

Don’t come here. Walked in here to look around and look at the strollers. The moment we went in, I said I was looking at the strollers—I was cut off right away and told that it’s by appointment only and that they don’t do demonstrations to just anyone. Both the employees were discriminating and unwelcoming. As an expecting mother, I felt like I was not even allowed to look at their stuff. As we were leaving the store, the guy at the registry pressured us into explaining why we purchased a similar stroller online versus his store. All in all an unwelcoming and discriminating environment. Save yourself sometime and look for another baby store.

Love this store and their customer service and very happy with everything that we got from them. Initially ordered a stroller but then got a 2 piece nursery set Love that they have a different brands of products than what you find at big stores and they all seem to be great quality. We got some clothing and little gifts too but the furniture gets most of compliments. Thank you Gina and Bryan!

The customer service was outstanding! I was notified right away when there was a back order of the product, which caused a slight delivery delay (less than a week). I was updated as soon as the shipment came to the store and one of the employees Bryan delivered the package personally himself as he mentioned that UPS / Fedex had been taking longer delivering packages locally so they were doing contact free drop off to customer’s homes for some of the larger items versus shipping them. He scheduled.a drop off day/time and texted me when he left the store to drop off. It was honestly one of the most personalized and well cared for experiences Ive ever had. I definitely will use them again and highly recommend them to anyone.

I was looking for a specific crib sheet for our mini crib and was unable to find it in Canada. I found multiples of the sheets available at Destination Baby & Kids and emailed right away to see if they would ship to me. Within the hour I received a response and the items were shipped the next day after a quick and easy payment process. Throughout the whole order I received prompt email responses and the customer service was second to none. Highly, highly recommend Destination Baby & Kids and will purchase from them again no doubt!

What a great experience with this company. I was searching for a bookcase to match my grandsons nursery. Even during this trying time customer service was excellent. It arrived quickly and in perfect condition! It’s even more beautiful than we thought. I highly recommend this company and will definitely order again!

They have the best customer service. Bryan was fantastic. A glider we wanted was on back order everywhere so we found it at Destination Baby & Kids, More expensive but they had it. It would take awhile for delivery. Then when other places had it comeback in cheaper and faster. Bryan honored the price and got it delivered quicker. Now that is good customer service. From California toMichigan in perfect condition.

I was looking for travel cot/bassinet for my 5 week old. I wanted something lightweight, portable, included a bassinet, had a zip around side, and was attractive enough to set up in the living room for naps. Bryan had the just right product and held it for me as I was coming from an hour away.The customer service along the way and at pickup was excellent. The lady who was in the store when I picked up the travel cot set it up so I see how it looked and assembled/closed down, and even carried it to my car for me as I was holding my baby!Awesome customer service. Friendly and knowledgable personnel. A great selection of baby products in an attractive shop. Thank you Destination Baby & Kids!

We bought everything from this store from a stroller to a crib and more! The whole experience is tailored to what you like/want and the price point. Bryan talked us through all of the furniture and answered our pages and pages of questions! He was very patient and kind dealing with our type a personality. Then when it came time for a stroller and car seat we spoke to Gina. She is the guru of baby stuff. We picked out a travel system that was easy to use and most importantly safe! I would recommend their store to everyone from pre pregnancy to toddler. When our little one is big enough we will be back for a convertible car seat. They also have TONS of toys and swaddles and everything you can think of that your baby needs! A true one stop baby shop without the headache of the b b baby store. Thanks for everything Bryan and Gina!

Amazing Experience! Wed spent the last few months researching strollers and car seats and had our minds set on either and UppaBaby or NUNA systems. We had been to PB and Nordstroms already but still werent completely sold since we hadnt able to see everything side by side in one place. Before making our final decision we stopped in to Destination Baby and we were completely blown away! GIna and Bryan are absolutely amazing. They carry all the top brands and make the whole process stress free and easy. Ginas knowledge on car seats and strollers seems endless. She answered all our questions and clearly showed us the differences between everything we had been researching. We found that some stores were pushing certain brands, but Gina made it very clear that she wasnt interested in what brand we purchased, just as long as we knew everything about it and felt comfortable with it! In the end we settled on the NUNA Mixx system and absolutely love it. Their pricing was actually better than what we had seen online and Gina explained to us the ins and out on installing our car seat. While we were there we also ended up picking out a glider and furniture set. We were a bit worried since we waited till the last minute to decide on furniture but luckily they have a large selection of in stock furniture so we were able to pick something out and have it delivered a couple weeks later. We would definitely recommend Destination Baby to all our friends. In the age of the internet and Amazon its refreshing to still have a local store to visit and get help when we need it! THANK YOU BRYAN & GINA!!! A++++

Wonderful place, super knowledgeable owners. They want to help in every way, and know about every item in their store. Great prices, shop local! They offer a booking appointment during COVID-19, just call to arrange it.

Such an awesome experience working with this company. Very attentive, professional and knowledgeable. High quality products, non toxic 100% wood furniture and baby accessories. Great price for the product. Would highly recommend them!UPDATE as of may 2021Our “baby” is a toddler now and it was time for us to upgrade straight to the big guns...our crib we bought here with bedroom set has held up so amazing it’s in exactly the same condition as when we bought it. We just recently converted to the full sized bed. Bryan and staff AGAIN went above and beyond to make the transition easy and we are so glad we bought such quality furniture from their family owned store. Worth every penny and again just such amazing customer service. I recommend this place to all my clients and anyone I meet expecting a little one. Go here you won’t be disappointed!

This is the best place to buy baby gear in the Peninsula! Gina is just SO knowledgeable with no BS. They have an amazing selection of all of the brands at all price points. Shopping here is a MUCH better experience than BBB and they are always willing to help you with any questions you have even after your purchase. Gina even FaceTimed me while I was installing my car seat and taught me a trick to tighten that wasn’t in the manual.

Awesome customer service! They helped us all the way from Canada to figure out how to get a stroller that wasnt released here yet! Super fast response time and great options for getting it to us- thank you! Were thrilled with our Silver Cross Jet Stroller :)Will highly recommend to anyone in US or Canada!

If I could give 10 stars I would!!!! I reached out to Destination Baby and Kids because I was having difficulties with another retailer and getting my order correct and on time. Bryan went ABOVE AND BEYOND to help me resolve the issue and receive my beautiful Baby Appleseed 3 piece set within 2 days of me contacting him! I was amazed by his compassion for this hormonal mama to be and he was extremely professional and courteous. I wouldnt hesitate to recommend Destination to anyone looking for Baby and Childrens furniture and all necessities. The communication was prompt and Bryan was updating me of my order status frequently, even when he was out of the store! I also spoke with Gina who was just as kind and accommodating. Thank you both!

Updating my review to 5 stars. I just found out they actually cooperated with my daughter in-law request in delaying the shipment. My bad.

Love this place!

Went here after two frustrating trips to Buy Buy Baby. Decent selection and way more helpful. They even threw in a car seat adapter for the stroller we got for free!Be aware they are imminently changing their name to, I think, Discovery...something.

The best place to get high end baby and kids furniture. We have purchased lifetime cribs and matching dressers for both of our girls here. The staff is very helpful and they have a warehouse with parts for major brand items that are discontinued so they were able to sell me the rail kit for our Munire cribs even though our model of crib had be discontinued.

Really helpful, kind and great inventory. Small business is a plus! Got a teen loft bed for a great price. Then wanted custom crib bedding, so pretty for my new baby.

We ordered a crib and dresser from Kids N Cribs, which had a better price than other sellers. It was shipped to us in Texas and delivered by UPS freight.Through no fault of this fine retailer, the dresser took some damage in shipping that was concealed by the shipper. Left with a large, unsightly gouge in the top of the dresser, we contacted Kids N Cribs.The response was amazing. They worked with us to find a local furniture repair contractor and arranged for the dresser to be picked up, repaired, and re-delivered at no cost to us. Through the whole process, Kids N Cribs was incredibly gracious and helpful and communicative.This is truly an A+ company, and well be going out of our way to do business again with them in the future.

Amazing store and staff. They are very knowledgeable and very personal to their clients. Before going to the big chains visit this store.

Extremely helpful in helping us but and install a convertible car seat. Thanks Gina

I am obsessed with this store. I love it so much.

Nice stuff. Superior knowledge about kidsncribs.