Hi came in to purchase 2 phones identical one for myself and 1 for my wife. They only had 1 phone of that model. The store manager tried to talk me into a lesser phone with lower memory and a lesser camera which was A higher monthly price.I came to find out before leaving that they had a surplus on the other phone which was an earlier model. The manager also handed me over to another sales rep to complete my transaction . The new sales rep was very nice and courteous. But I was unhappy with the treatment by the manager and how pushy she was.

I came in to purchase a new go phone. I waited 30 mins and the employee didnt know what to do so I had to wait for a Mr. Francisco. Francisco told me to go to Walmart and buy a phone there, come back and wait in line and then he will activate it for me. I left and went somewhere else. Apparently ATT isnt interested in selling phones.

What a delightful crew! I appreciate all their help in getting my warranty processed and extra points for the Comedy. Thank you Kindly!

No help! In fact messed up my voice mail and cant repair

Staff was very helpful & friendly. It took a long time to get help. Store seems short handed at busiest time of day.

Andrea was great! She was super helpful and friendly.

It’s hard to find a store that has amazing employees that truly care about their customers. From the second I walked in I was welcomed by young gentleman (I believe his name was Jose) he was extremely helpful and very knowledgeable. He helped me with the problem I was having and got me in and out in no time. While being there the rest of the employees where just as friendly and just as helpful with all the customers that walked in. I would definitely be coming back here again.

Thank u ARTURO DINUBA AT&T STORE .IM HAPPPPPPY

Good and low prices

That have the worst Wi-Fi you can possibly get if you are trying to make get good WiFi go to a different location do not recommend

The staff at this particular location have always gone above and beyond to help me with any technical issue, or to make a payment in their store, etc. The fact that they have Spanish speaking staff is a plus! I am always greeted with a smile and such courtesy. I strongly recommend this store for any cell or business need!

Dinuba AT&T is a great store. When you walk in the store the reps greet you with a welcoming smile. I’ve been 100% satisfied each time I’ve left the store. In particular Andrea has helped me and she is amazing. Definitely would recommend this store.

Shout out to Liz for the Great Custmer service! She was very helpful. Went in with some questions about my bill and she broke it all down for me to understand. She was excellent I will definitely be back .

One of the best customer service I have had in a while. All my questions were answered. The employee who helped me, Jose, was very patient and helpful and it seemed he truly cared about giving me the best experience. I would definitely be coming back to this store.

People at this location are very knowledgeable. Moved to San Jose but when I’m in town I do all my business here. Recommend it. Very nice people. Especially Andrea I always ask for her.

As always, I was completely satisfied with the excellent service that AT&T manager, Illiana Ramos provided for me....She answered all of my questions about my issues with my phone and gave me good solutions!!!! As always, my family and my friends, including our family members from out of state, will continue to go back to AT&T because of the professionalism and excellent service that Miss Ramos provides for all of her customers....As always, Miss Ramos continues to be a GREAT asset to the AT&T corporation!!!!

Dinuba AT&T is a great store with fantastic people. When you walk in the store the reps greet you with a welcoming smile and and the energy they have in the store will have you walking out of the store with a smile . I’ve been 100% satisfied each time I’ve left the store. Definitely would recommend this store. Awesome service and great people.

Friendly staff and very politelyThe connection solved quickly with good attitude for new costumer!!!👌👍

This is literally the best AT&T store ive ever walked into! The staff is always nice and welcoming whenever i see them and they give me the fastest service, which i appreciate. Gerardo helped me with my insurance claim (i cracked the screen) and I received a new replacement very quickly! He was very nice and explained everything so well. I also like that the staff speaks spanish and are able to help my parents as well. Overall this is the best cell service around.

The young man was very helpful and took his time to help me set up my new phone. I initially went in to switch over to Verizon but he took the time to explain to me that AT&T had recently added new towers in Dinuba and their service was significantly better, Excellent customer service.

Jose gives great customer service! He explained my plan and better options for my family! I got new phones, a better plan, and his patience in getting everything set up! The experience was smooth and speedy! Thankyou!

I am very grateful that this location takes the time and dedication to properly train there employees, to give us consumers a great customer service experience. I was at this location a couple of days ago and was greeted apon arriving by a girl named Andrea. She was very knowledgeable and was able to accommodate us with a family plan that suits our needs, best of all she spoke Spanish and was able to explain and answer all of our questions. Thank you

Went into this location and I’ve received one of the best customer services I’ve received from an AT&T location. There was a young man that helped me out tremendously, I want to say his name was Jose and another woman. Went home and told all of my friends to go to that location !

Very pleased with the excellent customer care, that AT&T Wireless is known for. Phone service is also improving in our area, and I think they just got the FCC go ahead to develop the 5g network today!! Maybe avail in near future!!

Very professional people and nice to talk to. They help me with my answers and also talked to me about their promotions they have going on. Very please with there customer service.

Juan C was very helpful and nice while getting a new tablet for my son. He was friendly and nice. My son is going to be happy with his new tablet. Thank you, love that I dont have to waite as long here.

All the people that work there are very good to people they do a good job and I thank them for it. Customer service is number 1 amazingly!

Overall, my experience with Dinuba AT&T was positive. Everyone is very helpful with answersing questions. The representative Andrea took the time to explain and answer any questions I had.

This place has the friendliest staff . Gentleman Jesus was very helpful in answering all my questions and Helped me how to use my new phone ! Very professional gentleman.

GREAT CUSTOMER SERVICE! BOUGHT GREAT GIFTS FOR THE HOLIDAY! WILL DEF BE GOING BACK SOON!

Andrea was awesome, help me get my discount on my account. The service provided by the reps at this location is always great recommend this place.

Great customer service Jesus did absolutely everything I asked with out trying to up sale me on 5 million things I didn’t need. Was also in and out in a timely manner.

Was a decent experience overall. Needed to pay off my new cellphone and the associates assisted me with that.

Was in and out of the door within 25 minutes with a new phone; fast and nice service.

Great Customer Service! They have very nice & patient associates, especially Liz & Andrea. They are very lovely ♡

I live in Visalia and I rather drive to the Dinuba AT&T if I ever need help or new phones they always so helpful the staff is great they treat you like family

Wonderful service! Everyone’s always very friendly and willing to help!

A great and knowledgeable staff thank you for all your help Jose truly appreciate it.

Andrea was amazing @ helping me get my phone even though I switched out my phone 2 days later. Im glad she kept her cool and was so nice and sweet.

Horrible customer service. Not only were the associates (Liz & Andrea) incredibly rude, THEY WERE WATCHING THE TV WHILE HELPING US!! Save yourself time and dont go here. If I can give less than one star I would.

I like the people there they are so helpfull in any question i have

Great customer service! All employees in the store really looks like they know what they are doing.

First of all, my mom had her service cut off because of a past due bill, which she had sworn she had paid via phone conversation with ATT. With the Dinuba location being the closest, she had visited this store today, 12/03/18. She came seeking the help of customer service because she (74 years old) is not normally used to paying bills because her husband, my father, took care of all bills but had recently passed in October. The sales rep, which my mom did not get her name unfortunately, was NOT helpful nor compassionate.1. The lady refused to pull up the account because my mom’s name is not on the account, again, for obvious reasons, my deceased dad was the bill payer.2. But she didn’t hesitate one bit to take money from my mom for the past due (over $245.00+) and only asked for: debit card or cash only. The gal was basing the payment off the hard copy bill my mom had presented.3. When my mom offered a debit card...the lady then changed her mind and said “oh it actually has to be cash only” - thankfully, my mom had enough cash on hand to get her service up and running.4. My mom asked for a receipt and the girl said she can only offer her a “written receipt”. ATT is a corporate business and not providing a printed/logged in receipt towards the account is beyond unprofessional and could very well be against the BBB. She blantenly wrote my mom’s account number and the amount paid on a piece of paper and handed it to my mom. ALTHOUGH, she was able to turn on her service automatically after recieving payment...even though she stated earlier that she could not access the account.5. Then my mom proceeded to ask what is needed to remove my dad’s name and include my mom’s. The gal advised for a death certificate, which is understandable. My mom offered to retrieve it from her car but the lady said that she did NOT have time to do that today...REALLY?!?! I’m sorry that my dad’s death was going to inconvenience your day...This is my FIRST EVER REVIEW. Service can be bad at several locations whether it’s ATT or any other business, but to treat someone who was just trying to understand how/what is going on...is just plain heartless. “Customer Sevice” is just that simple: to provide a “customer(s) service”. As employees of an establishment that is based on that general understanding, it’s enbarassing. I’ve worked customer service and this just angered me. You can only train people so much about policies and guidelines but it’s sad to think you can’t train compassion. It’s very unfortunate that I had to write such review after having to hear my mom on the phone on the verge of tears because of how she was treated, like she didn’t matter nor was she appreciated as I have read in other one-star reviews. Even at the passing of her husband, she has to deal with a phone company, among the many countless bills she has been trying to settle, who could have easily avoided this entire situation if the proper steps were taken as a representative of ATT and as a true person in general. It’s sad, really. I hope other reviewers had not been treated as such and the proper person and/or actions are to be taken. Or not, like I said, you can’t train compassion.

Its fine

Great customers service, talked me into getting a deal with my phones.

Eric Rodriguez was totally professional and very helpful explaining each package

All the people that work there are very good to people they do a good job and I thank them for it

There customer service is phony and bad. They dont make you feel appreciated. I would avoid this place. If I happened to be in Visalia I would rather go to there att.They are professional and not messing around and they focus on helping you instead of talking to each other about there personal lives.

I live in Reedley but always drive to Dinuba for any AT&T questions, they are always very patient with me and my million questions! The staff’s energy is always upbeat :)

Everyone is cool. Color scheme in store needs to be updated.

Awesome customer service!! Totally recommend

The service was horrible! I am mexican, obviously, but I was racially profiled due to the fact that I was wearing work boots and a cap! Then the woman who discriminated my daughter and I passed us over several times and helped other people! Never ever will i visit that AT&T store plus I am telling all of my employees, family and friends go to Visalia!

I went in to have my data transferred from one device to another, the young lady took her time to switch everything over for me despite the fact that I was with a different carrier. I ended up leaving the store with 4 new lines on At&t service!

I would put zero stars but theres no option. There is a kiosk machine to make payments there. I paid my cell bill and directv bill. I told the female employee that the machine didnt print my cell and directv bill. She basically argue with me its because I didnt press print. I told her of course I did. I use that machine all the time. She didnt even go to the machine and check she just stood there like if I was lying. She then told me it took 3 to 4 days until it post to your account. So I got on the phone called directv about the payment I made. The directv employee state it takes 3 to 4 HOURS until it post on my account. I dont understand why they hire these type of employees if they dont know how to give GOOD CUSTOMER SERVICE! REALLY! the machine is in the att building so basically its in your property!! Fix it! Or at least call for me. Not the customer calling to see whats wrong. Duh!! Dont hire these type of ppl BAD REP for AT&T!!!!

Didnt have what I needed not very good customer service had to go in the back and ask the manager a question manager didnt even come out not impressed

I went to that place and asked an employee if they have routers and he just told !!GO TO WALMART!! THEY HAVE MANY ROUTERS YOU CAN SHOOSE FROM!! he didnt even bother to check if they have any

Gerardo and everyone here is awesome,...chuy too

Went in to get some technical help with my new phone and the staff was very fast and friendly.

Jesus deffinitly the go to guy he helped me with my services. Supper friendly 😁

The 2 young ladies in the store answered all my questions. I always get the help I need here at this location.

Erik is a good worker in helping clients 10 to you

Very friendly and attend you very fast

Horrible costumer service!Never agin will I go there

Great service every time.

I went in to add a line for my daughter I was a nervous wreck didn’t know type of phone I should get so glad Jesus helped me with the whole process and explain all the purks of the new Apple x.

Horrible customer service! Dont come here!

L me

Great customer service team

I love this places and the costume service

Customer service is great

Services of their covers

Great people

Koo but bad deals

AT&T sucks

Very good service from the person who attended me, it hurts that their plans and telephone packages are so expensive, in 6 months my plan ends and I go to another company, thats how it will be !!

Jeny the girl who attended us at dinuba ca I can give her a 10 her work her attention was incredible 👏🙌

It is the worst company with which I have been to contract with them, it is like selling your soul to the devil. Maybe with the devil you will be better off ...

They are very kind people help you whenever you need it🤗

Very expensive