I live in the area. I love Walgreens. I am a super nice patient person but the cashier is awful! She is soooo rude. She is elderly and I’d hate to say it but if you don’t like your job than find another!! I have seen her several times argue with customers. Guess what…. Your in customer service! I’m now going to another Walgreens for my family’s needs. I will not be talked to like I did something wrong because she doesn’t want to walk around the counter!

They will have you waiting in the drive thru line for over an hour and then when you finally make it up to the window you are met with a sign saying they are now closed for 30 mins and have to come back.

Love this store, its great when you have colds, fevers,and bodyaches a.ong other things. They are very lucrative in the neighborhood. One on each corner practically.😁

Monica in the pharmacy drive thru is so awesome she has such a great spirit ❤ my mom Carolyn loves her as well even though there is a wait for the drive thru because they have alot of clients we will wait if Monica is at the window. We need more ppl like Monica with great customer service.

HORRIBLE!!!! YOU WILL DIE WAITING FOR YOUR MEDICATION FROM THESE PEOPLE. Im from out of town. Had put in the order for my medication thru the app. App said it was ready for pick up. Walked two miles to this walgreens only to tell me it wasnt available and had to be ordered. Said it would be there the next day. They said they could deliver it. Been 3 days and nothing. Called and they said they didnt know about delivery. Mind you, gave them the address to my hotel 2 different times. Have to now go get my medication somewhere else. If its up to these people you will die waiting for your medication. Theres a reason they have 2 stars. Take your business to cvs.

Never had bad customer service here

Every time I go to this Walgreens for the sales, they never give them to me. They always say that people always put stuff in wrong place. The shelf is literally full of the same product. They never even go check. They just prefer for you to leave and not buy anything.

The front cashier, Sandra (an older, gray-haired, black woman) checked me out today and had the WORST customer service! No eye contact, no greeting, barely a response when I asked how she was doing? Just a poor representative, especially for working in the FRONT of the store.

The drive thru for pharmacy is horrible in Desoto Texas on Pleasant Run. You have to wait in line over an hour to get your prescriptions. If they do not have enough help they need to hire more people. This is ridiculous they need to change managers.

I just visited the Walgreens in DeSoto on Pleasant Run and they have exceptional customer service. My order was curbside because I am in pain. However, when the shift manager came out with my order and placed it in the back seat, I tried to tip her. She professionally declined. Then, I realized I had a second order and it was brought out by the store manager and she also professionally declined the tip. The tip amount was enough to buy lunch or dinner at Lubys. This means I am done with CVS. I initially started with CVS but they didnt have curbside service at that particular location in DeSoto. CVS need to catch up with Walgreens because they have top-notch service! I love it.

This places should be listed in the yellow pages under DEATH or Funeral Companies. If youre in need of a RX that was requested days ago via your on line Walgreens account, get ready to WAIT. I changed my pharmacy from Walmart to Walgreen and I should kick myself. You can actually set up an account online but the online account NEVER notifies the pharmacy about your request. Get this, youll get a text message confirming the order is ready for pickup. Its not the STAFF at this location. Theyre really nice and polite. The amount of staff located at this Walgreens says a lot about the COMPANY. Its obvious that retention is an issue. While there I noticed only 3 people working behind the counter. (1) person answering all calls, the drive through and the walk up counter, the pharmacist and another person pulling & refilling RX. Shame on you for not being able to retain staff to assist in the amount of refills requested for this location. I did place a call to Walgreens corporate office asking to speak with a manager and I left my contact information on 5/1/2019, as of today CRICKETS...... The amount of time and gas required to get a RX filled at this location is not worth the BAD SERVICE! Pick another Pharmacy people!

Very poor attitude by the pharmacists. Most of them have attitudes and very poor customer service

The worst Walgreens in the area. Employees are rude and incredibly unprofessional. One of the girls working at this location actually yelled at my mom, because she questioned if one of the items she was trying to purchase was on sale. The other employees sat there watching, as if this kind of thing happens all the time. I will go out of my way to another store before we go back here.

Tonight at 2300 on 2/25/18, my husband and I went into our neighborhood Walgreens store #4293 to purchase my allergy medication and his deodorant. Once we got into the store, we started looking around, we then both voiced that we needed to use the bathroom. I went to the front of the store to ask Sarah, team shift lead, if we could use their bathroom because I knew we needed permission first. Sarah the team lead, was giving a customer a very hard time about his rewards (I believe) and making a huge scene about his purchase, condoms. I was very embarrassed for the customer because Sarah was very inappropriate with the customer and the purchase. Whatever the issue was about the purchase of the condoms, it should have never been handled in such a ill mannered and embarrassing way. Sarah was quick and snapped at me for asking to use the bathroom, “yes the bathrooms are already open”. As I made my way to the back of the store to tell my husband that the bathrooms were open, I stopped and saw some cute candles and smelled one of them in the Hallmark card isle. I noticed Sarah walking towards me, and snapped again, “how are you doing”. I thought it was weird because she had just seen me not even 20 seconds earlier. I made my way to the bathroom and my husband was holding the door for me. We get out of the bathroom and resume our shopping. Sarah at this point is following us around the store, and I hear her say that she is calling security, and I thought “what’s going on”, I thought maybe there was some activity going on that my husband and I were not aware of. We grab our desired products and my husband remembers that he needs deodorant, so we make our way to that isle. As soon as we get to the isle, Sarah again snaps at both my husband and I, “what do you need help with”?. I told Sarah that my husband was simply looking for deodorant. At this point I know we are being discriminated against and profiled, for who knows what senseless reason. Sarah continues to stay on the same isle that we are on and continues to inappropriately stare at us. As my husband continues to look, I look back down the isle and Sarah is standing at the front sliding door starring again and my husband and I. We get to the checkout counter and begin to purchase our items. We have a coupon for $4 off Zyrtec bottle, and we met all the coupon requirements and the coupon would not work. Not even my husband’s rewards would work. So the cashier calls for the manager, and Sarah comes to the register, obviously angry. Sarah snaps, “why do I have to restart this transaction”? I tell Sarah that our coupon that was obviously printed out from Walgreens is not working and our rewards are not applying to the transaction. We had $50 in rewards to use during this transaction. Sarah stares at the coupon and our Zyrtec bottle and stated that there is nothing that she can do about the coupon. I told Sarah what’s the point of Walgreens printing out coupons if they can’t honor it? Sarah snapped back and said she couldn’t do anything about it, and we would have to wait to talk to the store manager in the morning. The cashier even tried to scan the newest coupon that had printed during our first transaction, and it still wouldn’t work. At this time, I have emailed corporate with our rewards/card # so that an account of our HUGE transaction history can be noted and our allegiance to Walgreens, with the details of our trip to Walgreens tonight. We were definitely failed as valued and committed customers tonight. I keep thinking in my head what in the world did we do to set Sarah off that we were any kind of suspicious, and to be so unprofessional and grossly negligent with us and our purchase order. This is definitely our first discrimination encounter, at Walgreens of all places!

As of today I am absolutely DONE with this Walgreens. Not only did they charge me the wrong amount for my prescription but they also gave me someone elses prescription. There is no way I am going to continue to trust these people to provide me and my family with medication if they cant even get that right. Unless you want to deal with long wait times and putting you and your family at risk of receiving the wrong medication I would suggest going to another Pharmacy.

This Walgreens is the slowest I’ve ever been to. I have watched paint dry faster than I can get my meds filled. They need a better system of getting the customers in and out

I do like this Walgreens the employees are friendly its convenient walking distance but the only problem i am constantly having almost every time i come up here is the photo department their printing machines to print out the pictures are out most of the time. I came up here a couple of months ago and they where out for a month in a half. Ridiculous Guys ! ! ! CONSTANTLY HAPPENING.😠

This is horrible. They DONT answer the phone. I also had to give them my insurance information more than once because NO ONE put it in! I have never experienced anything like this and I work in the medical field!!

I went to pick up a western union tonight and was told that they could not provide the money transfer which was paid for. I will be contacting western union to notify them as well. I will no longer shop your store.

The customer service here is terrible. Went in for a gas exchange and the manager that was at the register didnt want to ring me up. When she got outside to open the gas exchange she was on her phone and just told me to get the container myself, didnt even say thank you or have a nice day or anything.

Walgreens on pleasant run in desoto, TX is the worst place to take your prescription I took my prescription Friday and still havent got the medicine yet every time I call they have some lame excuse last time never again !!! Do you really take people Health serious?Ps one star is to much

They are as good as any pharmacy, great job guys...

Worst pharmacy ever...next to cvs in target on wheatland that is. On top of lying about calling me about my prescriptions, 3 days later they still werent ready...go figure still no phone call, and they didnt have it in stock. Not to mention, dont bother wasting your time calling they dont answer the phone anyway. The system places you on hold, and they never come to the line. It happened to me, and I watched them listen to it ring while I waited another 30 min.

This Walgreens is always late on giving out prescriptions. They give you time meds are ready, you go to pick it up and both inside and drive thru is crowded with people waiting as long as 30 minutes or longer!

I worked as a pharmacy tech here before and while it was not much better while I was there, it was not as ridiculous as it is now. I now take my prescriptions to another, farther Walgreens.The drive thru is insane. Unless you enjoy the comfort of your vehicles seat, radio, etc. you will be waiting for at least 10 minutes AFTER you pull up to the window.Phones? What phones? The trick is to call another department asking for the pharmacy, because theyll then page the pharmacy to pick up X line that youre holding on. Even then be ready to be told to hold for an additional amount of time.

The store itself is fine clerks are courteous. But the pharmacy is horrible. Drive thru wait is forever they have 1 person working the counter aND the drive thru window absolutely need more staff, very in -convenient.

Horrible customer service! Not knowledgeable about prescription policies. Long wait in store & over the phone is worse! 35 plus minutes on hold. Then called back with prescription company & that wait was well over 40 minutes so I had to wait on a call back....Never use them. Go else where.

Line was a little long but very nice and helpful...

Service is horrible. They lie when they dont know how to do something and they waste time

Worse walgreens Ive ever been to.

They move like snails. I was almost charges full price for medication that my insurance fully covers.

The worst experience ever. Customer service from pharmacy is the worst!!!

Dont even try to call the pharmacy. They never answer the phone. And if they do, theyre rude...

Attitude when calling pharmacy is apathetic and lacking. Customer service and education is key especially dealing with health.

The worst ever. They are super slow. They only have one person working at all times. If I could give zero stars I would.

Women who works at the pharmacy just hung up on me and I still had a question!

This place is sooooooooo slow. If you need a prescription filled may want to call them a month out to have it ready

Hate coming here. I called in my prescription and took them about an hour to answer then spent another hour to pick up. Staff is very rude, no greeting no thank you.

Not friendly here

Slow s l o w e r, s l o w e s t :(

Worst ever

Shaketra Arnold May Go By Shay (Bday 09/14/1990) Works In Pharmacy & She Likes To Text & Send Pictures Of Herself In Her Shirt & Panties To Women Husbands Like She Dont Know They Are Married. HIDE YA MAN CHILE CAUSE SHE DONT HAVE NO TYPE OF RESPECT Outside Of That Front End Of The Store Is Amazing Ernest Is An Amazing Manager He Is Very Helpful He Goes Out Of His Way To Make Sure He Can Assist. Joe As Well Always Keeps The Store Up To Par Always Willing To Help. Pharmacy Is Always Slow I Think The Longest Ive Sat In Line Is About 45 Min-1Hr Just For You To Get to The Window & They Handle You Any Type Of Way.