I been having my car going on two years, when I first got the car I had steering collar problems, I informed the dealership about it (never looked into) within the last year I been having electrical problems with head and break lights. Also gotten tickets behind this same issue, brought the car for service many of times just for them to change the buld, to this day I’m still dealing with it SMDH, had a times where the car is cutting off(another problem) and so on so on....basically the car has been reliable but if you aren’t in a desperate situation where you need transportation to get you from A to B look further TAKE YOUR TIME LOOKING SOMEWHERE ELSE!

My daughter caught covid and I had to be quarantined for some days and missed work. I have no extra money so I asked if I can pay half now and pay the other half next week. They said no, so now I have to come up the the full amount or theyre going to repo my car. If they repo my car then I lose my job. Thank you JD Byrider.

They made buying my car a super simple, stress free and quick!! I love these guys, they want to see us come out on top instead of most car dealers wanting to get the good end of the deal and the customer left upside down or unhappy. THANK YOU ADAM FOR GREAT CUSTOMER SERVICE, I LOVE MY SOUL!

Everyone so nice and polite and very professional I will always come back to J D Byrider to buy a car....

OMG this car buying experience has by far been THE BEST with Byrider!! Application process was completed online which cut down in spending a half day I the dealership. Everyone was pleasant from the Sales guy Jarvis on in. Car searching is one thing I despise but Byrider definitely changed the experience for Me. Happy I chose them and even happier in my new ride. Thanks to You All!

Love this place. Great hospitality. Great service and definitely made me feel welcomed.Thank you Adam Kane for helping me get a ride.

Mr.Jarvis Was A Excellent Person To Work With. He Got Me Approved Less Than 24hours. They Also Worked With Me And My Credit. He Did A Wonderful Job

I was helped by Adam, and he was not only insightful but had a positive attitude in helping me securing another vehicle. He’s one of the best they have !

There people that work here really care about there customers they are nice and friendly and very helpful they also understand my personal experience with them is once they got to know me they greet you well and has helped me I love everything about how they are and i would recommend them to anyone who is looking for a car even if i have to bring them myself

Jarvis Jones was great!! His professionalism was superb and very well appreciated

The payment center service blah.They act like they can’t tally up what you owe if your account manager is not available.They don’t let you be late for even one day in the beginning and if so they added $100 to my car note for repo. Money grabbers. Trust me really needed a car then but now that I’m good I won’t go back.

I’ve bought at least 6 cars from JDBYRDER. Jarvis and Latisha are great and so are everyone else there. They make you feel like family. I absolutely love this them. Will definitely recommend to anyone who wants a great car and great customer service.

Delbert and Kendrick was very nice they got me in my new ride . They were patient and great guys … I’m very happy with my car and I will refer anyone who needs a car and good service….

Great experience. Got me in and out very quickly and put me in something nice and affordable. Adam kane was very pleasant. And now i have a reliable car to get me back and forth from work. I will come back for my wife.

I had a great experience with them. Jarvis helped me get a vehicle when I couldnt get one anywhere else!

I am just so pleased with the speedy and great customer service!

This is the Best Place to do Business with my Service with them have truely been a Great Experience and would recommend others to come here they will truely go the extra mile to take care of u each and every time

They are having everyone approved ahead of time which makes the process a lot easier. I appreciated knowing exactly what I needed to bring with me to get it done quickly.

They worked with me on replacing my motor. I expected it to take weeks but it took 2 weeks(1 week was due to waiting on me to pay for it). I thought I was going to have to get a new car and I didnt want to start over and have to pay a car note for another 3 or 4 years. I was really surprised how fast they worked. And they were very understanding!

They worked sooo well with me got me into something I really wanted an liked also Jarvis is the BEST to ever do it an you work with

Salesman Jarvis was on point with everything fast friendly broke all my options down for including down payment monthly payment warranty etc Im glad I came into today and Im leaving in a newer reliable vehicle they dont jerk you around and they went to bat for me and got me taken care of thanks and again i recommend this dealer

Great people. If u need a good clean car with friendly people and awesome customer relations,then by all means please come to byrider in Desoto tx.

Great place reliable and fast…

My dad is one of the mechanics there and is one of the BEST mechanics ever. My aunt also works there and is one of the coolest people i know.

Never had any problems with Byrider. I can take my car in for service issues and get my car back the same day. They very professional and Courteous.

My assistance came from a Mr. Adam KaneManages his job very well, very calm and easy to work with

They have good service. Just got my car well see what happens. Got a very nice car, low down payment. Dealer was very helpful. They offer services/ warranty to make sure youre taken care of. Thats what made me feel secure.Free $20 oil changes came with it.

Horrible time dealing with the people at this location. Giving the run away on everything, car not fixed and dragging there feet to help. Would never do business again with this company. And will be telling all my family and friends to stay away!!!

I just purchased a new suv from them and they were very helpful and professional at helping me make a selection on what I wanted and also ride off the lot today...I give a big thanks to Adam & James

Unfortunately the vehicle I purchased here at j D Byrider desoto has given me issues from day one, and Im constantly missing work do to a faulty vehicle that Im paying over 15k for. This is so stressful not being able to get to work, but yet they want their payments. Sadly I wouldnt recommend this establishment to purchase a vehicle. I truly regret buying this car from here, and now I see its time I consult a attorney about this situation

Had a great experience here good service all way around thanks again Byrider

ASK FOR CHRYSTAL Martinez shes very very helpful. She literally helpful me and I have very bad credit. It will be a little wait but I garentee you can drive off in something very nice for a little $600 down. Thanks Ms Martinez 😘

10/10 Crystal was amazing and patient. She clearly explained the entire process. This was honestly the easiest car buying experience Ive ever had. Also Tom was wonderful. Go ahead and check them out and tell them DeMonica sent you 😍❤️❤️❤️❤️

Byrider is great. When no one else offered me a chance to get into another vehicle, Byrider came through. The process was relatively painless, and the insurance coverage through the life of the loan is priceless. Great job, Byrider.

They are always timely and efficient.

Cristal M was a MIRACLE worker. I love this place. Covid had me in a tight spot and these people were so kind to help me out. Customer advocates without killing their business not making me feel uncomfortable. 10/10 recommend.

They are awesome, I would recommend them to ANYONE!!! They are genuine as can be, made sure I was comfortable with every step of the process. They made sure they did everything to help me, I was in a tight situation and had specific requirements, Adam was very patient and cared about my situation. He was honest, and compassionate just like the rest of the staff.

Simply live the perfect life to keep your car from them, if one life event takes place affecting your finances in the slightest way its no point letting them know. Especially if a pandemic is occuring it dont matter, they only want your money, have the sales people talking a good game to get a nice down payment out ya but the finance side do the intimidating part making you pick and choose your livihood. Wouldnt dare recommend anyone to these money hungry people, especially especially during a pandemic.

I had put down $300.00 for initial down payment was $1300.00 for a 2013 Chevy Sonic. It had like 137,000 miles on it. Who ever had this car before I did not TAKE CARE OF IT NON WHATS SO EVER! I was sold a lemon car it BROKE DOWN ON ME less than a month. Ive already made $600 already for the payments of that car. I would like to have my money returned to me & good faith please. They are CON ARTISTS . I needed a car to get back & forth to work & they took ADVANTAGE OF THAT!!!!!!! Also I called a tow truck company to return the car back to that so -called dealership!!!

Very positive feeling they provided me with throughout the whole process. The company from Owners to employees all work hard to make their customers feel like family. The service department is fast on repairs. Thanks again Byrider Family

Never ever buy a car from these folk!!! When i say rip off.. that’s what they are and they don’t notify you of anything.... they are rip offs and they sell lemons ... and charge you as if you are getting a brand new vehicle with no miles on it.

The only good thing I can say about JB BYRIDER is that once you pay off ur vehicle, you can still use their Mechanic department, as long as you still own the vehicle you purchased there. The two things that I don’t like, and these are the most important things. First, I paid off my vehicle in three years, didn’t miss a note, never once was I late! There was a couple of times I didn’t receive my paycheck on time, instead of me getting paid on my regular friday, it was going to be the following monday, so I asked for a two day Extension on paying my note, TWO DAYS!! They could not Promise me that my vehicle wouldn’t be picked up over that weekend. I couldn’t chance it, So I had to borrow the cash to pay the note because of that Particular policy. Second, BYRIDER Assured me that they reported to the credit bureau’s. Once I was ready to buy another vehicle from a different dealership, I found out that that wasn’t the case. I will never buy another vehicle from JB BYRIDER.

We have been with them the last few years and have never had an issue with them until now. In the past we have paid off 1 car so far with them and currently working on another, we have a perfect record with them with payment history, issues beyond our control happened this week in regards to payment, we let them know a week before of our situation and even gave them confirmation in writing that we would have difficulty with payment and needed more time, they had no sympathy what so ever. I understand they have a business to run but at the same time they should be more supportive during times like this. We promise this will be our last contract with them.

Best decision I made coming into Byrider. I came in and explained my situation, and was told they could help me get into a vehicle. Mr. Jones and the financing team got me approved. But it was late and I had to return next morning. They even went out the way to pick me up to come pick my vehicle. Thank you Byrider

Outstanding customer service didnt take long at all approved with bad credit the got you. Adam was awesome and i felt comfortable. Left with a smile and blessing.

They was fair and helped me even with all the things on my credit I can say I will be back out of all the car lot I went to JD Byrider was the only place to say yes I walked in and drove off Thank you so much!!!!!

They screw you over whichever way they can! Do not purchase from them

I absolutely love working with Jarvis in DeSoto. I was buying a car and was in an accident that totaled out my car. With a $5000 balance after insurance payment I was able to get into another begin with a low down payment! This company is the best!!!

Great customer service. We couldnt come up with the down payment at other places but Byriders second chance deferred down payment was fantastic and now we have a car.

I’ll probably always say from now on “ you know I had got that car from byrider.. you should start there.”

Fast approval process, great salesman, and pretty decent terms considering its in house financing! Im happy with my overall experience thus far.. just waiting to get my key so i can drive my new truck!!

I had a great experience with jarvis. Got me in a great car and did it quick. Definitely would recommend this company and this service.

Byrider Staff Members Are Very Compassionate And Caring People.You Feel Like Part Of The Family.They Stand By There Vehicles no matter what the situation may be.You Want Go Wrong Buying A Car / Truck /Suv..You Will Be Glad,You Did..Heaven Sent.👐❤💜

Great customer service and always there to help when you need them... I recommend this company to anyone in need of a vehicle they will take care of you... Thanks for everything that you guys do

The service center is questionable.Leticia is not pleasant.After receiving an oil change, moments later the car starts overheating. It never experienced this problem before. Three payments owed before car was owned. After paying nearly $1,000 on engine work, the same problems were occurring.So sad JD byrider Desoto

Great customer service that try’s every way possible to get you a car to drive away in

Rating at 3.5 to 4 stars...Customer Service was great.. Number of car choices within my budget was poor. Speed of approval for financing was quick and smooth. Left same day with car but because of Covid -19 situation interior was not clean.

I have paid off 2 cars with them, they are helpful understanding and great at servicing your vehicle. I just purchased a truck again with them. Too affordable to refuse!

Great experience better than what I’ve been through easy process they will work with you highly recommend them

I love this place because the customer service is tailored specifically for the individual customer. Its Great, for when you want to get a car at an affordable price, vehicle maintenance and repair is also offered. I highly recommend.

The entire process was easy smooth and simple, THEY TRULY WORK WITH YOUR SITUATION AND MKE SURE THEY DO EVERYTHING THEY CAN TO HELP...VERY PATIENT AND DIDNT RUSH ME INTO ANYTHING TO GET MY MONEY THEY HONESTLY MADE SURE I WAS HAPPY WIT MY CHOICE...BEST CAR PLACE IVE BEEN TO IN A WHILE

At the time, 2 years ago, I didnt know much about financing and needed a car. The more I learned and researched the more I realized that I should have taken more time before settling for the first vehicle approved. Of course the car I got from here served its purpose but after 6 months, luckily, I was able to make everything work for me and bought another car elsewhere. This was a learning experience and Im sure over the years this dealer may be better at actually helping customers get into a vehicle thats actually beneficial for them.

This is my 3rd car with JDByrider. Jarvis and the rest of the staff are awesome. Highly recommend them.

I use to like the service i got from these guys until i had car trouble... Robby and the service team clearly dont know what there doing as for the past 6 months my wife has been back and forth trying to get this issue resolved and still not resolved... Cnc is a joke the only care about your payment but when confronted about there service team they are quick to say the service team is part of them but still want there money... This location has horrible customer service... Especially when you almost have the car paid off...Hey tom nice to know you are so concerned on google... My wife and i have reached out to you guys several times even have a number that leads directly to you... If you guys would learn to call someone back when you receive a voicemail this wouldnt be a issue... So excuse me if i have to call bs on how serious you guys take these matters.

Very nice people.

Came to trade my car in and I love dealing with them they are helpful and the best and thanks alot to Adam and Jarvis they rock foreal

They have excellent service and Jarvis very professional and helpful.

Great customer service easy-going great cars Adam was awesome I will recommend anyone to shop here

Very friendly and helpful service department

Mr. Emmanuel from the jump was very informative. He was patient and very understanding. He could make the most tense chill and relax. He came f on a perspective of a customer and not your “typical salesman!” The atmosphere is all across fantastic. If you are looking for that type of thing JD Buyryder is your place to go to

I have never been more disappointed in a car lot in my life. I’ve had my truck for a lil over a year and it’s been in the shop 6 times for basically the same reason. This past month it’s been in the shop basically the whole month. When I got the car back within a hr the check engine light came back on 2 days later the fan and the radiator blew up while I was driving. The service department doesn’t fix your car they patch it up so you can drive it off the lot. And when you confront them about it they get upset with you. I’ve had 2 compressors put in my truck in the last 9 months. I advise everyone to not get a car from them.

JARVIS is awesome answer all my questions. Had to take rental car back and come back the GMC Yukon was sparkling like brand new. If you need a car go see Jarvis in Desoto awesome team.

I love this place. I was worried that something was seriously wrong with my vehicle. Turned out to just be a bad sensor. Not knowing anything about cars, they could have told me anything and charged an arm and leg. I appreciate their honesty.

Everyone was so nice and Jarvis worked fast and was very polite

This is the most amazing place!!!! I was having personal issues and they helped me with a car. I love that car!!! Almost 2 years later had a mechanical issue and they did an awesome job fixing it. The help I got from the salesmen, the service department and the cashier was so amazingly friendly!!!! I would recommend them to anyone. Love them for helping me so much!

So far the process been smooth and easy I’m closing out the deal now the car looks just as it did online Christi was awesome amazing and a great saleswomen let’s hope the rest is a sucess

These guys are great! Great service! Theyll make it happen for you! I guarantee it... 😆

First of all I can not tell you how much I can not stand going to dealerships.However this was a total pleasure. Jarvis was totally upfront with us and Darrin worked his magic financing. We got the vehicle we wanted full gas tank and excellent service. No BS or hidden fees. I would definitely suggest going here for your next vehicle and ask for Jarvis he was very professional and took great care of us. Thank youUpdateWell we have had 5 months and been in shop 5 times. 2 transmissions which they tell you in under warranty... Well used transmissions this is third one on 2 months. Water pump and numerous others things. The mechanic Robbie is very nice and Elizabeth in service dept nice. Tina is horrible and rude. If you can go somewhere else I would.

J.D Byrider is a lifesaver I got approved with no problem everywhere else I was turned down because of my credit but J.D ByriderThey really do what they say they do and friendly staff thank you so much.Mr.Jarvis Jones

Came in had no problems Jarvis is a man of his word great experience I recommend everyone come here

I had such an amazing experience at Byrider DeSoto! Adam Kane went above and beyond to make the process painless and to make sure I was able to leave with a new vehicle. His customer service and commitment to helping me today was the best I’ve ever experienced at a dealership. 10/10 recommend purchasing your next vehicle with Byrider!!

This is by far the fairest tote your note car lot in Texas. And all of the employee are professional and good people. I would recommend this JD Riders to anybody who is in need of a good reliable car...Thanks a million

Do not buy here. Horrible place. You may get approved, but your car will break down within the next couple of months. Good luck with the service shop. Sales team was cool, but manager and the financial team is very mean and not compassionate at all. They find people in unfortunate situations and use that to their advantage. Do not be 20 seconds late on paying your car note or it’s is gone no matter what unforeseen event may happen in your life. Let’s be real, life does happen. You are taking the biggest risk of your life buying a car here. If you are ok with paying lots of money for a car that’s not even worth that, then go ahead. I’m trying to help as many people as can. Do not be their next victim for the next three years of your life. Go to a lot that is going to get you a good car and work with you. Don’t get caught up in this scheme. If I could give no stars I would totally do that. Good luck!!!

Awesome place. Would definitely recommend this place for anyone with less than stellar credit. After going through a divorce, my credit was shot. They were the only place willing to work with me. Because of their excellent 24 month or 24,000 warranty I decided to go with JD Ryder and I am so glad that I did. My fuel pump went out and they fixed it for free and paid for my tow truck bill which would have been $189 alone. Being a single mom, I was distressed about costly repairs, but they did me a HUGE favor by extending me this courtesy.Will you be buying your dream car at this place? Most likely not. But if you want help re-establishing your credit, this place will help you. Since my first payments, I’ve noticed my credit gaining points. That’s what I’m most concerned about, getting my credit on track.If you can’t commit to making on time payments then PLEASE do not come here. They are upfront that they will repossess your vehicle if you miss a payment.There is no grace period here so be realistic with your expectations.

Got me back in my vehicle quicklyJust purchased my 2nd vehicle in and out quickly

I highly iNsist you come and see Jarvis! I haven’t stepped foot in here in 4 years and immediately he remembered who I was. I got bad bad credit and approved right away. Come see Jarvis he will take care of ya

To start, you guys know how frustrating it can be at car lots with credit issues-it can be a real pain. My salesman Adam helped me to the fullest extent with getting a vehicle and I’m very grateful. I had tons of questions that were answered thoroughly and the car I chose was the icing on the cake. Definitely check them out!

They first told me they could do an extended finance term to lower my payments to where I needed them to be per month. Waited all week long to get the car only to find out the day I was suppose to get it that they needed an additional $1000 on top of my $500 I already was told to have. Just gave me the runaround for nothing. Will be calling corporate on them to let know how they treat potential customers.

Jarvis is awesome. He got us into an awesome SUV. Very friendly staff and I highly recommend this dealership. 😁

They was friendly and out right good with customer service and very polite i would denfent refer people to them and they had their mask on

If I could give this place zero Stars I would what they did to us was wrong we got a car and we got to keep it for a week then when we was about to pay they repo our car and told us even if we payed we was still going to get our car repo

Quick and easy process they also work with you to make sure you leave in a reliable vehicle.

This is the best place to get a car; especially if you are challenged, starting over, need to rebuild your credit or don’t have a lot to put down. Emmanuel, Sales Rep, was awesome! He kept the details & communication 💯! Traditional dealers are commercially driven. ByRiders looks beyond your past and opens a door to reach your possibilities.

So Ive been calling all this week because I lost my job and I’ve been trying to get relief for my car payment. Everytime I call the I get told the lady is gonna call me back but never does. This has happened for 4 days straight.

The Spokesperson, Emanuel Cudjoe was very easy to deal with.We also dealt with the Financial Manager, and he helped get the numbers right so we got the payment where we could manage it.Plus, this place really Honored their claim to match the Downpayment up to $1,000.The whole experience was easy & I drove our selected vehicle off the lot tonight.They offer 24 months or 24,000 Warranty on all the vehicles on the lot, whichever comes first.If service to the vehicle is required, we will only pay a $20 co-pay & schedule it.Oil changes are $10 every 3,000 miles for the duration of the loan.Im a satisfied customer and will recommend this place to people I network with.

I bought a 2012 cruze about 2 weeks ago, had to miss wrk to take it on for a tire replacement 2 days after, yet the car is shaking even worse . The engine light came on yesterday and how the engine is beginning to stall on me. I never expected to purchase $15000 lemon.. now I have to loose more hours from work just to get it to the service center to be checked out... Im highly disappointed and am now regretting this purchase from JD Byrider.... continuation..... so after 2 days of repair they only fixed the thermostat, they totally disregarded the issue with my turbo sensors problem, didnt fix my drivers window, nor the catalytic converter issue, nor the major stabilitrack malfunction thats make the car undrivable at times, they fixed non of the issue that have my engine light on, light has been on since I drove home in it the first time and Ive gotten the run around ever since I signed the papers... but they want their payment on time.... Im giving them this car back soon ant well battle in court...

I had a wonderful experience. Adam Kane, help me get into the Car I liked. He patiently listen to my situation and worked it out. I have purchased a Car before at the Harry Hines/ JD Byrider location 12 years ago, and the experience was amazing also. Im glad to be back home with this company again. The Staff (are all amazing 😊)will honestly try to help as much as possible. May the Lord, Bless every customers and employees on their purchase and sell ✝ 🤗.

J.D. Byrider is an awesome dealership! They worked with me and my horrid credit to put me in the exact car I wanted. The process was seamless, and they negotiated with me on my down payment too. I would recommend this dealership to anyone that is trying to rebuild their credit, to give them a try.

People were super friendly got me in and out a great experience! And put me in what I wanted.

Had to get some work done on my trailblazer once again and I cant stress how great these people are at everything, and my account manager james goes beyond to make sure Im well taking care of. The shop manager is the man as well. He will bend over backwards to make sure each customer understands what services they need and he makes sure things are done rite and in a timely efficient manner.