Terrible . Lady trying to help me. Broke my radiator. 3 men in the store that work there on sorry. Didnt try to help me or her. She left me and my car to go check out customers at the register. Now I need a new radiator cap and replace the cracked radiator neck. Hot mess. Desoto

Gwen is a great manager. Lots of auto parts stores to choose from, but people make the difference!

This is the worst advance auto parts I have ever seenI have bought and sold parts to advance in different parts of Texas and this is the worst location their motto is we dont have that and they wont evan make and effort to get it.DONT WASTE YOUR TIME

I walked in with my family and the girl at the counter welcomed us right away, she was however eating. We stood in line and waited to be called on after a few moments of us seeing her just eating, she looked over at us like “are y’all coming up” . I apologized, asked if she was ready and she responded “well yeaaah?” very rudely. She wasn’t able to get us our part because according to her Chevy doesn’t give out parts for my vehicle? But I later went to Auto zone which had it no issue? The other gentleman was very attentive to his clients and I could see him engaging positively. On top of her being rude, and obnoxiously eating, she wasn’t wearing a mask . One bad apple shouldn’t spoil the bunch but I was not happy with this visit.

Jessie and Billie were very helpful and nice. They even helped me load up my parts!

Good clean auto parts store.

I came in with battery trouble and although I didn’t make a purchase at the time of my visit, the staff went above and beyond to jump my car. It wasn’t easy and it took about 15 minutes. They didn’t have to do that and I am very appreciative.

Good people. They know there stuff.

Guys are always helpful and friendly. Unlike the AZ people, these guys are on it! AAA++++

Great store in desoto and excellent service.

Very professional staff super clean store great service

Can’t answer the phones any time of the day. I’ve tried them 3x on separate times/occasions and no answer. Wouldn’t suggest placing any online orders here.

I dont particularly enjoy going to auto places because as a woman I am always nervous, but there are always nice gentlemen there that open doors. The associates greeted me upon entering & were helpful even though I was confused and told him the wrong part. He didnt laugh at me not knowing what I was talking about!

The service at this place is top rate. I tried both auto zone and orileys and got terrible service. Advanced Auto does cost a bit more but the service is WELL worth it. Cedric, the mechanic, was extremely polite, professional, COMPETENT, and helpful. He did everything to make my visit comfortable and got my battery replaced in an efficient manner. I highly recommend Advanced Auto.

Fun staff members

Good 👍people

Quick and easy. Used rewards and save $10

Always great prices and friendly service. Its the only place I go for all my non dealer parts.. Plus killer sales online ordering discounts and no goofy card to carry.

Pick up what I was looking for got it and Wes don.

These Gentlemen are awesome!! I went in looking for a pin tool to air my daughters bike and basketball. Not knowing what I needed or what I was looking for, these men went above the call of customer service to ensure my daughters bike tires and basketball were properly aired. Thanks-a-bunch!! to Jason and Virgil. Quality service at its best!

Always helpful. Reset check engine. New gas cap fixed issue. Less than $6. Great fix. No shop time required always nice to skip that expense.

1 star is not even enough for this store. The way I was treated in my situation was so unfair with the battery that under a 90 day warranty if defective, that they didn’t want to honor because the battery sat on their shelf and it was sold to me. Keesha and Gwen customer service was horrible because immediately stared fussing arguing they wasn’t gonna help didn’t take any time to look at any product numbers email receipts or anything and she was not going to do anything even if the product states ( in bright bold letters 90 warranty if defective) and I had the police called on me for a battery that this place sold me that I paid for with my hard earned money that was defective and under a 90 warranty that the product is under. This place didn’t want to honor with receipt and email confirmation of purchase from there store. This really upsets me when you trying to do the right thing to get no clear cut answer on why I can’t get something exchanged and to be kicked out the store and have the police out. I will be calling every manager until this issue is resolved to my best that I feel, until then you will hear about this situation.

Good customer service and the help was great, I had a bunch of questions and usually that frustrates associates but the guy with the beard didnt mind staying the course and giving me answers to my many, many questions. I dont want to spend a whole lot of money on things I dont need. Glad I stopped by and my One United Account gives me 10% cash back at the store.

Fast service and very knowledgeable about the parts and different vehicles. They also let you purchase online and pick up in store or even deliver the parts to your home, AWESOME !!!

Not that helpful 😕

They had exactly what I needed & Cedric was a big help!

Tim is the man!!! They didnt have the part for my work truck and he was willing to go out of his way and call another auto parts store to see if they had the part for me. Wow!!! I will definitely come back to the store to get parts

Good customer service

Havent really shopped here before. But they had good prices and good customer service

Perfect!

Always good Customer service no matter who is behind the counter, they always go the extra to help us.

Great place lady was very helpful

Great customer service. Fast. Courteous. Average prices. Still, definitely appreciated them!

Good customer service and they have pretty much everything you need.Id rather come here for auto parts than OReillys in DeSoto where customer service is horrible and dont have what you need.

Good but too trusting.

Love this place...very helpful ‼️💯

They have great customer service and a very knowledgeable and helpful staff.

Great prices and Caryn has a great personal touch. My 6 year old definitely cant wait to come back, and I cant wait either.

Great service!!!

Very nice people and helped me find what I was looking for

Went in today looking for a Wix oil filter and an Employee with guages in His ears looks up the oil filter and brings me a car quest oil filter stating its the same thing as Wix. I mentioned to him if it was shouldnt it say Wix on the box. He proceeds to get cocky stating he thinks he knows what he is talking about cause he works there. Then I ask him when about did car quest start making wix oil filter and he states he didnt know in a cocky manner one again. So i end up leaving the oil filter on the counter during the transaction due to poor customer service. Then I get home and do some digging and find out Car Quest doesnt make Wix oil filters any longer. All i needed was the Wix filter i been using on my Truck.

I love going to this Advance Auto. They are so knowledgeable of the things that they sell and JR is always there and on it!!! Ask him and he will know!!

Customer service was excellent Keisha was honest knowledgeable and very accommodating

They are a little slow getting to you, but once you have their attention, they tend to you quickly.

These guys are always so helpful! Ive been having some issues with my battery terminals, and they were able to help get the clamps good and tight cuz I was having issues.

Staff always nice. I like going to this location for the stuff I need.

Slow

Thanks to Daniel for helping me with everything.

Great staff, helpful and courteous. Got my what I needed and done.

Excellent Customer Service and willingness to go the extra mile.

Friendly staff prices better than Auto zone and others

Convenient location. Prices seem to be higher than AutoZone, just saying.

Very clean and profesional

The tiny latina employee was excellent...

Awesome customer service and parts!

Did not have the parts for my car

Good service

Sometimes we need more help

Great auto parts store with good people

Good

Friendly staff, good experience

Good.

Ok place had my motor oil

Nice place, good customer service.

Very helpful and knowledgeable employees

Very knowledgeable staff.

$5.00 for a tire gauge!!! Please get real!!

I needed a part for my weed eater they at it

Attentive and helpful staff..

Service is good and the workers are respectful

Staff could be more helpful

They were real helpful

Very helpful staff.

Been there 3 times every one wants to help unlike other places

Very friendly and professional

Great company Great Customer service

Very helpful service.

To pricey and didnt find the best help here

Always helpful

Saving me money on parts

Get all my parts there. Cheaper than auto zone

Okay

Knowledgeable people ...

All the auto parts you need!!

Fast and friendly service

Great helpful service

Had in stock what competitors didnt

Nice store

Very helpful

Helpful

Cheap parts

People makes the difference

Helpful

Not enough stock

Best Auto Parts

Pricey