I want to complement Marc Locher. When purchasing my 2021 CR-V he kept me well informed by updating me on the expected delivery date. He was always super nice and has great taste in music and even introduced me to a new band that I hadnt heard of before. Everything went well and I love my new car. Thank you so much Marc!

Todd Decker was an great person to work with, amazing communication, and he went above and beyond for me. I truly appreciate him.I had some troubles getting my Extended Warranty cancelled, took 10 weeks of constant phone calls to the warranty company and the dealership.The issues that I had with the Extended Warranty was solved by the GM Matt, who did a great job taking control of the situation and getting everything smoothed out.I got a great car, for a good deal. I’d highly recommend Todd, if you’re looking for a car.

If you call and nobody answers, you have to leave a voicemail (happened several times), then nobody EVER RETURNS YOUR CALL!!Today I actually got to talk to a person about a problem that I have with our 2020 CRV. She told me I can look it up in my owners manual and if that doesnt help, just Google it. Seriously, the vehicle was purchased new from Smart Honda and only has 10, 000 miles on it and thats all the help you can give!?HORRIBLE CUSTOMER SERVICE FROM DAY 1!! I like the Honda but WILL NEVER BUY FROM SMART HONDA AGAIN!!!

When we purchased our brand new 2018 Pilot, the Sales treated us fantastic and love this vehicle. After about a year we started having issues with the audio cracking noise when recieving phones calls. Wasnt long after that we recieved a Factory recall pertaining this is exact issue which was related to a connector behind the dash. So we called Smart Honda of Des Moines to get scheduled in to replace the connector. We had to wait for about month to get in and after getting scheduled in for this repair, brought the vehical in and waited for 1.5 hours only for them to come out and tell me they tore dash apart and to find they did not have the connector to fix the issue. Expressing my frustration we went ahead an rescheduled another appointment. 4 months later we brought the vehical back and they fixed my original problem but in the procees cracked my screen protector in the process which was not a big deal and they gave me a $25 voucher to use in their parts department. So we went home and about 4 weeks later found that the seat heater appears to be left unplugged so here we are back yet again to repair that. I am a really patient person but driving 160 miles round trip from home to dealer my patience is wearing thin. I love the product however service after sale has been rather disappointing to say the least. Not sure I will be back. Does not seem to be a very organized Service and Parts Department.

We had warm and welcoming experience at the dealership. Aaron and his subordinate Alex from sales team were very helpful. They clear all our doubts. Just with a few negotiations, we were able to trade in our old vehicle with 2021 Honda Pilot.

Had a great experience trading in my vehicle. Clay was my salesman and he went above and beyond for my unusual trade requests. the guy that did the financing paperwork was great. the service guys handled my request super quickly. everyone I interacted with during my time there was amazing. thanks guys!

Amazing service here. Levi in sales and Steve in financing made the purchase process extremely easy and stress free; and were able to answer any questions I had. I would highly recommend going here if you are looking to purchase a vehicle.

Bought a crv from Dalton a few months ago and I can not recommend him more. He did a fantastic job with the sale, communication, transparency etc.5/5 heck 6/5 for DaltonUnfortunately, we took the car in for an oil change and gave the car a free car wash(indicated not to).This is by far the worst car wash I have ever seen. The car actually looks worse after the wash and is covered in scratches. Any corner that they could miss, they did. Also ended up pulling up one of the plastic trims by the rear tire and left some insane staining on the rear tire side wall.Photos of the car arent right after but look at how all the corners and divots basically werent cleaned.0/5.I dont know how someone can screw a car wash up so bad but it definitely has me in doubts on the credibility of their technicians.

My wife and I just purchased a used 2011 Honda Pilot. Throughout the process of looking for cars our salesperson, Matt Norman, stayed in communication to let us know what he had available and was very open to us stopping by to look over the vehicle and test drive. When it came time to purchase the vehicle Matt was very calm and laid back. I would describe him as the opposite of a pushy salesperson. He also took time to answer all of our questions and even send us pictures of the work summary performed by Hondas mechanics via text message. When we agreed on the price of the vehicle it felt like a win-win for us and for Honda as well, which is what I feel like a sale should be. We had been involved in other sales that fell through because we could tell the dealer/salesperson wasnt willing to listen to us. Matt is a great listener, communicator, and salesperson who I would recommend to anyone looking for a reliable, used Honda.

Im October, my 83 year old Father that still drives was in need of a used minivan. I purchased a 2009 Chrysler Town & Country Limited from Smart Honda for $6200, plus fees. The van ended up being a LEMON and Smart Honda was not willing to do anything to help. Just over three months later we realized that the van had mechanical issues that couldnt be pinpointed for repair.The minivan sat for thirty days at my Fathers while he decided that there were too many options on the van and it was more complicated than he would like. I started driving the van and it would randomly die every couple of weeks while going down the road. Thank God that he didnt accept the minivan from me. This minivan is apparently known for this dying issue and the problems generally cant be resolved. We changed out most of the parts that were common known problems to no avail.I explained the issue to the used car sales manager at Smart Honda and asked if they would be willing to buy it back at my loss and just sell it at the auction. He said no that would be a lot of hassle. He suggested that I sell the minivan to CarMax.I ended up selling the van last week to a Private Party. I didnt really need the vehicle at this point and I couldnt rely on it as safe transportation. I didnt want to have any of the potential buyers end up with my same issue of not knowing. I explained the issues up front to the buyer and sold the Chrysler for $2250. That was a loss of $3950 for my savings account. Im sure Smart Honda could of bought this vehicle back for $3500 and still made money on me again?Smart Honda did nothing to help! I was planning on buying a new Honda from them in the future, but will make sure to buy a Chevy now.Save yourself a hassle and dont purchase a used vehicle from Smart Honda. They really arent worried about the customer!

I bought a used Honda Civic over a year ago. I was helped by Gary, who was helpful at the beginning of the process, but when it came for paying for the vehicle, the Smart Honda team was incredibly rude. The individual helping me with the paperwork initially mischarged me (which I thankfully caught in time) but seemed annoyed when I pointed this out and she had to reprint everything. I also paid cash for entire vehicle and processing fees, but Smart Honda apparently cannot give cash back so I was promised a check to be sent to me in the mail with the correct amount due back to me. THIS WAS APRIL 2020 AND I HAVE NOT RECIEVED THAT CHECK. I reached out to Gary and Smart Honda about 6 months after purchasing my car (I figured I would give them some time) and was told they would look into it. I HAVE NOT HEARD ANYTHING SINCE. Also, when I was about to drive the car off the lot, I noticed a nail in the tire. After some lengthy discussion, they agreed to patch the hole. This experience still bothers me as I refuse to go back to have them service my car and I still have heard nothing about my refund. I would recommend going someplace where they will treat you with respect DURING and AFTER the process.

Appointment at 7 am. Asked at 11 by text if they could proceed. At 140 had to ask where my salesman was had not talked to me for over six hours. Beautiful reception called me a Uber and found out how much longer. For over 800 and 7 hours with appointment. Still waiting.

In March I tried to get a $1000.00 refund for a warranty purchased on a care I bought from them only seven months earlier. The sales mgr. said on April 28 the check has been mailed. Still nothing and I cant get Aaron to see me when I go in, answer my voice mails or emails. I dont get it, I was a repeat customer and now they are acting totally unprofessional. I will never do business with them again and to this day I still have not gotten a response from them or a check and I have been more than patient.

The parts dept was incredibly disrespectful and hung up because they refused to give out part numbers.

Coming here for service, I use got new Honda Accord and have some sound not right on passenger windows, call to making appointments but the they I coming they can’t find me on system BUT service manager Cole very professional, he driving with me to find out problem and fix it . Can done it in same day but very happy about their customer service# HIGHLY RECOMMEND SMART HONDA

Bought a car there today and the purchase was quick without hidden fees. My wife and I are so grateful to have gotten to work with Clay Olson and Craig Tjeerdsma. They got us the best deal, and their service was absolutely top notch. Not pushy at all, very honest, and super helpful. Best car-buying experience weve had by a long shot.

Best. Honda dealership. Ever... I have owned many vehicles and my Honda Accord has been the best by far. I recommend buying Honda if you want a super reliable vehicle.

Amazing Service! Dusty Rhoades and the team at Smart Honda were fantastic. The best car buying experience I have ever encountered. I highly recommend Smart Honda and will be a customer for life. The whole process was smooth and fun-something I cant say about other dealerships in the area. I was treated like an adult-there was no dog and pony show (no questions like What can I do to get you into this car nor did I feel cheated by some financing gimmicks. The moment I stepped unto the lot I was greeted and made to feel comfortable. The financing representative was outstanding and really made me feel that he was working to find me the best value. Thank You Smart Honda!

Wonderful car buying experience. Im sure the whole team is good but Dalton was great! I would recommend him to anyone shopping for a new car!

I had the worst phone call sale representative experience ever. Shout at customer and impatient giving information.

I booked a service appointment in advance for 3:45 on a Thursday. I got a call at 12:45 on the date of my appointment telling me that they couldn’t keep my appointment and I would have to reschedule for next week. I asked about just getting to it the next day they stated no. So the other appointments for early Friday didn’t get pushed back just mine. No explanation as to why other appointments after mine could be kept but mine had to be pushed back. Really felt like let’s push the Hispanic guys appointment but let the other customers keep theirs. Why they waited until a few hours before my appointment to cancel and than nit give me an option for a week is beyond me. Also Robin was one of the rudest people I have ever talked to. Will most likely never do business their again.

Went in for info gathering onlyTodd was great! Answered all my questions and gave me a couple of options. I left to figure out which option was best.I called Todd with a couple more questions and BOOM from there it was super easy.A phone call later and a handful of text, 2 days later I went back to pick up the car. Thanks so much Todd for making this a super easy transaction

We just leased my wifes car there again. I have always done my business there and its evident as to why if happen to go there. They really do care for their customers and will make sure all questions and concerns are answered. Chris Gashe has been my guy for almost two decades, and Todd Decker has been our sales person for last two leases. Highly recommend and always will stand by the brand as well. Thanks Smart Honda.

Todd Decker was exceptionally easy to work with and knowledgable about the CR-V Touring Hybrid he found for us. Worth the drive and a great experience.

I was very impressed with my experience from start to finish and would highly recommend buying or leasing from Smart Honda Des Moines.We worked with Ted Lane through the process of getting into a Honda and are very happy with the way we were treated and the transparency of the great deal we received.Hondas products are well known for their great quality but their customer service, sales, maintenance, and financing representatives are also top-notch.

Leon was fantastic to work with. Easily one of the best car salesman I have done business with.

Leon and team are fantastic. Easy to chat with and highly responsive over email. Actual purchase took less than an hour in person. The conversations were straightforward and Leon didn’t try to sell me anything beyond what I had asked for. Amazing experience all around. We’ll happily come back in the future.

Took my car for an oil change and an inspection after they inspected my car they recommended several additional services. I added several of these services along with the oil change got my car back and had a light come on . I had to take it back to see what the problem is they stated what the reason was and fixed it no charge, but when I received my car back it was still running funny . My car didnt have any problems before and now i can feel it vibrate when parked and it feels like the alignment they was quite successful . If you want your car to be returned to you in the same condition I recommend having it fixed somewhere else. I had high hopes that a Honda dealership would be able to service a Honda car,but apparently I was wrong .

I had purchased a vehicle from another dealership out of state. I had an issue with the AC. I contacted Smart Honda, and Brea Burgess helped me with everything getting it fixed. Brea had the part ordered, let me know when it was ordered and when it came in, she set up the appointment to have my car brought in, and called when it was done.Brea was so good to answer any questions I had, returned phone calls answering questions, regardless of how busy she was she always was there! Breas personality tops it! She was always cheerful and happy regardless. Gotta love her!!

Large inventory to choose from, website is easy to navigate, sales people are easy to deal with and knowledgeable (I worked with Clay and he was great). I felt like I was in control of the selection/evaluation process and there was no pressure to commit or move faster than I wanted. I have also had recall services performed here and that was pretty painless, too.

If our cars need serviced beyond what I can do, I call Josh at Smart. He always takes care of us. Quick, hospitable, and reasonably priced. I would highly recommend giving him a call.

Ive always had very good experiences with their service department over the years. This is the first time shopping for a new car at this dealership and was extremely pleased with how I was treated. I was treated fairly and without the high pressure sales Ive experienced with other dealers in the past. I would definitely recommend Smart Honda.

Aaron Logan, the manager, and Clay Olson, the salesman, were simply the BEST! Ive never had an easier no hassle no pressure experience buying a car. My daughter is on cloud 9 having her new CR-V--her mom and I love all the safety features. I truly feel like we got an amazing deal on the car. Thank you.

Clay Olson is a great salesperson. He is knowledgeable, responsive and helpful when making your decision. The finance team is the same. I worked with Brenda and loved her! ThisIs my third Honda and they are great vehicles. I have had three CRVs and now I upgraded to a Pilot. Love the ride and got surprisingly good mileage with a V-6.

Great.... Even though they are upgrading their building, service was quick and very polite. Which is made better because (1) they are booked for weeks but they fit me in. (2) They told me 3 hours till they were done... I stayed to wait. I was about to go on a walk when I was stopped and told the car was done, 2 hours early. (3) I was kind of a d$ck. No I was not thinking this at the time, but I did exhibit di#kish behavior. Such as not taking my headphones out when I was driving into the shop. Safety Hazzard too BTW. Also I came in expecting a lower price and may have blamed them for it. Later I was told by my wife (who did the research on it) that not only was it fair. It was cheaper then she expected. (4) Small thing... Free carwash. It was filthy folks, outside I mean. But now it matched the inside.So maybe my broken mirror isnt 7 years bad luck. Idk... Check them out.

I cannot give enough props to this sales team. First off Dusty was amazing and referring me back to Todd (whom I worked with in March). Todd was great and patient with me when deciding on which Honda would be right for me. He actually took the time to listen to me. Then Chris was amazing with all his helpful advise on what would be right for me and found financing that would fit MY budget. Again, I cannot give enough props to this sales team. I will definitely be a return customer.

Excellent job! Explained the features of the new vehicle extremely well and worked to make the deal work. All the staff works to make the experience enjoyable, not stressful. Go here to buy your next car. Well be back again.

David Sysombath always has my car serviced quickly, efficiently, and thoroughly! He is sure to provide great care to detail and genuinely provides 5 star customer service! I am grateful to have bought my new car at Honda and to have it serviced by the best hands down!! Thank you Smart Honda and David for exceptional service and care!

We have purchased 3 cars from Smart Honda (Dave) in the last 4 years. We have had a wonderful experience each time. They listen to our needs and are very patient. This time they helped us find the right car for our growing family. They are thorough and go over all your options. Highly recommend!

I have been a customer of this dealership since 2003. I have always received impeccable service. My service adviser Missy Halferty is second to none and provides me the best possible customer service experience. I would wholeheartedly recommend Smart Honda to anyone looking for a stellar automobile service experience.

Levy was friendly and helpful. Brenda answered our questions regarding financing and got us the best rate. We will definitely buy from Smart Honda again.

Took my vehicle here to get a shaky steering wheel diagnosed and the oil changed. They tried to charge me over $3000 for the repair work. Got a second opinion from another mechanic. One of the issues was a real problem (timing belt tensioner), which they corrected for substantially less money. But Smart Honda also tried to sell me new brakes and rotors for all wheels telling me that they had completely failed inspection and needed immediate replacement. New mechanic tells me the front brakes have 50% life left and the back brakes have 60% life left. Front rotors were warped and those were fixed to correct the shaky steering wheel issue. Total cost came out to $1100. This isnt the first time Ive seen questionable tactics employed by Smart Honda, but it will be the last. I will not be returning.

I had a tire almost come off the vehicle on the road, the tires had been balanced and rotated on its last service work over 5000 miles ago which I understand is not normal for lug nuts to come loose but they did. They said they would only cover the parts and not the service work. I have bought 2 brand new vehicles and had all recommended service work done to those vehicles so I feel like I was a valued customer but to haggle over service work to lose me is crazy. I will be taking my business to Mason City

The staff at Smart Hondas Service Center is excellent. Josh, Missy and the rest of the crew treat me very well EVERY time. 5 star service! I love my 2018 Honda Accord EX-L 2.0t and will always be a loyal SMART Honda customer!

We bought a van through Smart Honda. We worked with Matt Carlson.he was very friendly and attentive even though you could tell he was busy. Katie Oswalt in the finance department went above and beyond to make sure we got the best deal we could and even got us a better warranty!!! We have loved our previous Honda and already love our new one. We will never buy from another dealership!!! Smart Honda earned life time customers!!!

Mike at Smart Honda was great in answering all 50 (or close to) of my initial emails about the car I was looking at. Once we decided to buy everything was super quick and easy to understand. Much recommended.

My husband and I just leased our third vehicle through Smart Honda! They were able to get a great price for us on the vehicle we wanted and the service was stellar. We have worked with Dalton each time and he is very helpful and professional - not pushy at all! I highly recommend this dealership!

I have to say, going into a dealership is daunting. Not only that but as a consumer you already have the expectation that they are going to nickel and dime you for everything.At Smart Honda I never felt that way. Lou was amazing and attentive. Listened to all I wanted and needed in a car. Even went out and found the car I wanted, in the color I wanted, and brought it to the Des Moines location. He sat with me and went over everything that the car had to offer and showed me how to use the technology.He took the time to make sure I was happy with everything. Stopping a few times mid conversation to ask if this is what I wanted. I have never had that interaction with a salesman at a car dealership.Lous attentiveness has me sold on coming back to Smart Honda in the future when I need another car.Brenda in financing was amazing as well. She made sure I understood everything I was signing and went over all the warranties very thoroughly. She was very forward with me and answered all my questions completely.I cant say enough how wonderful and easy everything was. From going to look at the car to driving it off the lot. Amazing, A+ service. Im excited to go back in the future.

We bought a car from here and we were told from one of the little dealers that work here that the DOT would understand if the plates hadn’t arrived. It’s been over 3 months and the plates still have not arrived. The DOT was not cooperative and they did not help.

On a Friday, late in the afternoon, my 2020 Honda Passport suddenly had 5 warning messages. I called the dealership and they told me to bring it in so they could evaluate it with their computer to at least determine if it was safe to drive. I was happy they answered the phone so late in the day on a Friday, and they were willing to squeeze me in before they closed. Then it just kept getting better from there! While I was waiting for help, several employees greeted me to make sure I was being helped. The service staff and the mechanics evaluated the situation, explained to me it was 2 new recalls, one had already been fixed by wifi while I was there, and the other one needed to be fixed by a mechanic technician. I was able to wait or leave the car overnight, and they had someone who could fix it before they closed, so I waited. They estimated 45 minutes, and it only took 15 minutes! Everyone was so nice, and they communicated well among each other. Best experience there ever!

Missy was extremely helpful when explaining what services my car will be needing in the near future. She went above and beyond to make sure I knew what may happen if some werent done right away, but also didnt pressure me like a lot of mechanics do. I was very happy with the customer service I had.

Purchased a used Honda Fit from them July 27, 2020. It was a good value for the number of miles and the good condition of the vehicle. I double checked the price against a nationwide search of Cars.com and found that it truly was a good deal that I was getting. Lou was our sales guy and he did a great job!

I worked with Dalton Johnson at Smart Honda and he was awesome. He was more than helpful -- he went above and beyond my expectations and gave me a fantastic deal.The financial services were quick and easy and no one tried to push me into buying anything extra. I never felt like I was being pressured to make a decision. I really enjoyed working with the staff and will refer my family and friends to Dalton at Smart Honda.

Very happy with the sales buying experience. Ted Lane was great. Made trading our old vehicle for the CR-V very easy. I highly recommend Smart Honda. Definitely will be returning.

Clay, Matt and the rest of the team at SMART Honda were great to work with. The process was very smooth with no pressure - just a presentation of the information and an easy way to get my questions answered. I would absolutely recommend the team at Smart Honda in Clive!

Smart Honda customer service reps are always polite and accommodating to our schedule. The repairs are done promptly and well. They suggest additional repairs or maintenance as needed and can offer a time frame for each. The prices are good.The waiting room is clean and offers coffee and papers.We have always relied on Honda service people for our cars. We can count on their opinions and service.

Smart Honda Used Cars was a great experience when we recently purchased our vehicle! Matt and the crew were friendly and helpful. The vehicle is great. Matt even contacted the prior owner to see if they had a 2nd key fob - a couple days later we had the fob. All around solid job by them. I would buy there again.

Highest priced service in Des Moines metro. I took my vehicle to another garage and was quoted about $1000 less for the same repairs quoted by SMART Honda. I also did a web search on the exact repairs quoted by SMART and found that they were above the highest price on the web search for each individual repair. I took my vehicle to the other garage and they actually said that some of the repairs recommended by SMART were not actually needed and they showed me why and I agreed with them. Beware of SMART Honda service. It pays to find a garage you can trust.

My wife and I went to Smart Honda, for the purpose of buying a truck. Our salesman Matt, was great, he answered all of our questions, was super friendly and helped us to find what we were wanting. All of the staff we worked with were great. They were super friendly, kept us updated throughout the entire process.

Applied for a job there multiple times. Manager was super rude, to me and customer when I stopped in. Told the manager I was hungry and ready to make a lot of money. He said, obviously your hungry you dont have a job. 1st off I had a job but was looking to transition. Just dont think they hire minorities. Not one minority on there staff if you look on there honda page. I have a very great sales track record and this is the 1st time Ive applied at a dealership and beeen turned down more than 3 times. Maybe you guys should think about adding a more diverse staff. Its 2021😶😌😪

Smart Honda does a great job on both there sales and service. Clay and Chris did an excellent job of making things easy and taking care of me! Will continue to be a customer!

Staff were quite friendly and conscientious in providing the service. Because I was out of town they took special effort to expedite my service. This was greatly appreciated.

I just bought a used truck from Clay at Smart Honda. He and every person I dealt with on the staff were friendly, knowledgeable, and seemed to really care. It was the best car buying experience I have ever had. Thanks to all of you.

The whole experience at Smart Honda was absolutely great. We made contact online after I requested a price quote for my Honda Civic Hatchback. I was shopping out of town as our local dealerships did not have the car I wanted. Clay Olson contacted me and was extremely helpful walking me through the process. I could not be happier!

We had our first experience with Smart Honda recently, and it was a great one! Gary acted like a normal person, and not a salesman! That drew us right in! The sales manager, Aaron, also treated us extremely well. There was no one pushing us to do anything! Katie, the finance lady, was very pleasant also! My wife and I had a wonderful experience and will be back in the future!Also, the Odyssey we purchased is great as well!

Scott Davis was knowledgeable and helpful and offered advice which I found useful. I would recommend him to others. Overall a good buying experience.

My service person was very friendly and kind. They treated me with respect and honored my request for service. My car is running so much better than it did. Thanks!

Great place to buy a vehicle. Dalton from smart honda really helped me out by answering my questions thoroughly. Very friendly. Easy to work with.

My service advisor (Joshua Smith) was great. However, the quality of the vehicle maintenance department is unacceptable. We brought my wifes 2019 Honda Pilot in for a simple engine oil change on 17 August. On 18 August we noticed engine oil on our garage floor. I confirmed the engine oil drain plug was loose with oil dripping continuously. Josh had us bring the vehicle back on 19 August and immediately got the vehicle into the repair shop. Approximately 30 minutes later he returned with the mechanic. Per Josh, this was the same mechanic who serviced the vehicle on 17 August. Ive attached a copy of the service note whereby Josh explains to the mechanic the problem is a loose engine oil drain plug.The mechanic said he had cleaned the drain pan of the vehicle and that there was a “piece of plastic which had to be removed”. He claimed they were very busy on 17 August when he conducted the oil change and neglected to clean the undercarriage of the vehicle. I asked the mechanic if the oil drain plug was loose but he said it was tight and he did not have to tighten it. I then asked Josh if any other mechanic worked on the vehicle from the time I brought it back on 19 August (30 minutes prior). Josh and the mechanic both said no. I explained to the mechanic I had personally checked the drain plug and confirmed it was loose just prior to bringing in back to Smart Honda on 19 August to ensure it wouldn’t fall out during the drive to the dealership. Further, I explained engine oil would not continuously drip from a drain plug if he simply neglected to clean the undercarriage. Again the mechanic claimed the drain plug was properly torqued with no further explanation.Smart Honda of West Des Moines has a mechanic working for them who lacks integrity and proper attention to detail when it comes to performing their job. I was frankly astounded the mechanic had the audacity to lie directly to my face. I have no concerns with Mr. Joshua Smith as he was professional and attentive throughout the experience.

We’ve use the service department at Smart Honda often. Our Pilot had some issues on a weekend road trip, and we were easily able to make a next day drop-off appointment and get it looked at and fixed in the same day. Always friendly, knowledgeable, and helpful!

Worked with Peter Green and was very impressed with his knowledge of the vehicle, friendliness, and professionalism. He didn’t try to up sell me or put me in a vehicle that wasn’t right for me. He gave me time and space to pick out a vehicle I liked before approaching me to discuss the vehicle in detail. I got a fantastic deal and the entire process was easy. I love my new vehicle and will make sure to refer my friends and family!

Very professional, honest and quick car buying experience! Scott Davis was patient and took the time to find out what we wanted and then helped us every step of the way! Really great experience, we will be working with Smart Honda and Scott Davis again!

Easy drop off; quick turn-around time; and I like the no-contact pickup. Also, I was pleased see employees wearing face masks. As far as I know, the maintenance was performed satisfactorily.

Amazing sales and service at Smart Honda. No high-pressure sales, just a knowledgable and helpful staff. Now on our second vehicle from here and it likely wont be our last.

Service department did good job servicing the vehicle, but Smart Honda does NOT require customers or team members outside the service department to wear masks. I will not return or recommend to others unless masks are required. Also shuttle team made me wait 30-45 minutes before they called Uber.

Steve Fulton and Smart Honda were great to work with. Steve had setup a lease for my fiancé and I just took a look through their lot after she closed her lease on Friday and saw a Civic hatchback that I liked. We got back in touch with Steve and he got a deal worked up for me to close on Monday. He even came in on his day off so I could close my lease in order to get it into the last day of the current incentives. I would definitely recommend Steve and Smart Honda!

Purchased a car last year and had an amazing experience. Aaron Logan did a great job of working with me on price. The staff there is great and very polite. I adore the receptionist, Vickie, she does a great job of making you feel like you are at home.

Josh was very prompt in scheduling service and helpful in explaining the updates needed for our vehicle. I would highly recommend. Excellent service.

2017 Honda CRV - Catastrophic engine failure due to negligence service provided by Smart Honda. Refused to pay for damage or even work with Honda Americas. They also refuse communications with Honda Americas.

Great customer service and quick and do what i request and recheck all my Honda Pilot car and gives also more advise. best customer service you might see. Thanks for them

Great experience with Levi and Aaron at Smart Honda! Good trade-in, good price on a great vehicle, quick, responsive service. I would definitely recommend!

I had a great experience at Smart Honda in Des Moines. Lou Castillo was a fantastic salesman to work with - friendly, funny, and professional all at the same time and very knowledgeable. He took the time to explain the meany features of my new Honda Pilot. And I specifically appreciated his detailed tutorial of the “insides” - as all of the electronics and their functions can sometimes be a bit overwhelming to learn. I have a long ways to go - but as Lou said, “jot down your questions and call me up and we will walk through them!” - so I will! And also I want to recognize Brenda - who made the financing happen! She ran through all options and answered all my questions and really made the process go very smooth. Thank you Lou! Thank you Brenda! Thank you Smart Honda of Des Moines!-Jennifer H

Always friendly when I come. I worked with Missy Halferty and she was very helpful and informed me of my vehicle in a timely manner. Thank you.

During these uncertain times, I was not sure how Smart Honda would handle the reception of my vehicle and how I would pick it up after servicing. I worried for nothing. All employees wore masks and were careful as far as social distancing. They sanitized my vehicle after servicing and payment was very easy. Thank you to David Sysmobath, my service advisor for assisting in getting my vehicle serviced and out in such a reasonable time.

We were on the way home to Dallas with the wife, baby, dog, and our new Odyssey. We had a window that was down about 1/2 inch and wouldnt work. Stopped on a Monday morning and told them what the problem was. Josh got us in immediately, let us sit in the waiting area with Daisy ( the dog) and they had diagnosed the window problem and gotten it fixed in less than 90 minutes. LOVE THIS PLACE! Very caring and also extremely willing to help a family out!

I stopped in to fix my car heater as I was travelling from Texas to Wisconsin. They first said I needed an appointment and would need to leave the car. Then they had a mechanic come out to me where I was in line for service. The mechanic magically touched something under the hood and my heater was working again, and I got back on the road and continued my trip. Excellent, immediate service, and they didnt even charge me. It doesnt get any better than that.

We worked with Dalton and he was great! It was very easy and fast! They did an amazing job getting me in a new vehicle with a comfortable payment. They were thorough but to the point!

We had agreed on an Out the Door price, but when I came in to buy the car they added $300 to the cost. They did agree to the original price, but its clear they want to play games. Their service center is slow as can be, took half a day to figure out how to change a brake light

Their service department is a No Go. The took 5 hours to do an oil change. Then when we went to get it it took 20 minutes for them to even bring it up front. I could have changed the oil in 15 cars in the time they took doing hers.

I purchased a new Honda Accord from Smart Honda. I have found the sales and service staff to be professional and courteous. Would I buy another car from Smart Honda, YES. Not only because of their excellent staff, but because I love my Accord.

I have been taking my Odyssey (purchased out of state) to Smart Honda since 2012. David Sysombath has been my service advisor since then, and I think he is the greatest! I have had some interesting issues with my vehicle, and he has navigated all of these with me with an extremely high level of professionalism and favorable results! Its obvious that not only his coworkers but also those at the corporate level think very highly of him. Its all about service with me; I have had my car serviced at Honda dealers elsewhere in the nation and I have gotten the absolute best service at Smart Honda, and with David as my advisor. Thank you for all you do to keep us moving!

Loved my visit here. Staff was very friendly and quick to try and help me. I came to buy a car and they helped me find a really good deal for a brand new car. I ended up buying a car and I have been extremely happy with it.

Good service. Timely responses to questions. And accommodating. It was all around a good experience.

Smart Honda is by far the best experience Ive ever had at a dealership.I came in to Smart Honda from out of town to help my daughter with her first lease. She had been working with a salesman, Dalton Johnson, for a few months and waiting for the right time to pull the trigger.When we went in, little did I know Id also walk out with a new lease!Dalton is a miracle worker! He got me out of a car I didnt enjoy and into one I cant wait to drive. Not only did he work with me when no other dealerships would, but he gave me an awesome deal -- along with my daughter. Highly recommend this dealership - they are quick but they actually care and want you to love your vehicle.

Super friendly and helpful, would recommend to anyone looking for a good vehicle for a good price.Gary was great, not pushy, super quick & to the point.

Fantastic service. Went to look and found what we wanted. No pushy sales people and great experience.

I’ve purchased my fourth Honda from Smart Honda. Upgraded from a Civic to an Odessey for the kids. Always reliable vehicles, great customer service and the vehicles hold their value really well!

Went for an oil change for my Odyssey and when I went in I had low tire pressure sign up. The technician is supposed to check the tire pressure (at least thats what it said on the evaluation sheet), but when I picked it up, the sign was still up. I talked to one of the associates and he told me to drive it around and it will go away. Long story short, I had to come back to get the tires to the right pressure. Things like this make me wonder what more was missed..

It was great experience buying with Honda. Clay Olson was very helpful through out buying.

Fantastic customer service. Smooth and easy process from start to finish. They really listen to their customers wants and needs in a car. They make sure you are comfortable with your choice and your vehicle before leaving the dealership. I highly recommend SmartHonda in Des Moines, IA to anybody. Very happy new Honda CR-V owner! Thank you Scott Davis and Matt Hofmeyer.