Issue#1 place is so packed you cant hardly walk around between cars, nothing is marked for price so you need a PITA sales just to tell you prices.Issue#2 I was interested in 2011 Silverado Truck... it had a dead battery, They had to replace just to test drive.After purchasing noticed rear windows have shorts and its a fight to get them rolled up ALSO no low beam headlights. Awesome! since I work overnights.Brought it back (the next day) for them to fix the issues.*Headlights = its on me to take it to Firestone and wait to get them fixed*Windows = bring it back when its convenient for them and theyll look into it thenNo. I cant leave the truck and take something else... No Vehicles available???Did I mention it has 1000 mile one month warranty?!?Issue#2 if you get Mohammad just walk out, hes beyond annoying, bossy, no respect for a womans boundaries, rude, slow and hard to even communicate with. Save yourself the headache and ask for ANYONE else.Havent dealt with anyone else yet.Will update as this great experience evolves

Utter disappointment -Drove 8.5 hours to see a car that had “no leaks” & “no mechanical issues” (see attached photo for proof).When we get there, the car is in LIMP MODE. Meaning it cannot accelerate past 2,000 RPM’s. The code reader was showing a cylinder 1 misfire and cylinder 2 misfire. The car was also throwing a code for running extremely rich and was sputtering and barely idling.Upon further inspection the brakes were shot & very mushy, definitely unsafe. We were able to clear the codes and take the vehicle for a test drive, 5 minutes into our test drive the vehicle had sprayed a mist of oil all over the WINDSHIELD…. You can’t make this up.Upon further inspection underneath the vehicle, it was covered almost front to rear in OIL. We found about3-4 leaks just with our phone flashlights. Oil was pooling up on the header, and oil was burned to the exhaust (seems safe). We could visually see it dripping.The vehicle was a complete disaster, it needed a timing belt, full brake job, needed to be retuned, fix all the oil leaks and more.To top it off they offered to knock $1,000 off the price,Our salesman said their “mechanic” was going to take a look at it, fix it, and call us back. Shocker, they never did.If you have time to waste, come here!You won’t be disappointed 🤣

Great and friendly service! Had the exact car I was looking for! Classic BMW in great condition. This dealer has some of the nicest used cars around. I will definately be back! Thanks again.

I recently purchased 2015 Kia Soul from David. I have purchased several vehicles in my past all the way from Mn, Ia, Ny, Fl and Ga. This purchase with David at Car City Merle Hay Is, was, has been the best most stress free experience purchasing an automobile to date. I highly recommend anyone looking to purchase a new/preowned vehicle to call or stop in Car City Merle Hay and give David a chance at earning your business. Honest dealership with no pressure and great prices! Thank you David Car City for making the process enjoyable.

My husband bought a van from car city 9 years ago and had NO issues! I just went there and bought a car,Dave Mchannahan is the best!!!!!!!!!!So relaxed and layed back to find exactly what you are looking for!!!!!!!¡

Dave M. Was the best! Couldnt be happier with our experience here!

Nice guys. They at least acted like they were willing to help.

These guys helped me out of a pinch with my Truck today and couldn’t have been more friendly. I’d imagine their car buying experience reflects that as well. If you value a local shop that is willing to help their neighbor check out these guys.

Very poor customer service after the sale. Was told existing issues would be taken care of in less than a week when the shop freed up, still haven’t heard anything. Will not be going back.

Got a great truck at a good price. Soon after I purchased it, I noticed there was an issue with the sunroof. Dave took care of me and got it fixed promptly.Would highly recommend.

I worked with Tony while purchasing a new to me truck. He was very straight forward and I never felt pressured or missed lead in any way. I had a few issues with the truck and it was taken care of right away and no hassle.. if your looking for a new vehicle please give car city on Merle Hay a try. I am 100% positive you will not be disappointed in any way... this has been the best car buying experience I have ever had... highly recommended

Jamie was great to work with!When we got home we had an issue with filling the gas tank. They took it back no problem and fixed everything! Definitely recommend.

Good selection, friendly staff

I just bought a kia sportage 2007 in very good condition...I was handled by Dave...as soon as I bought the car I felt like I had a good deal..I found one of the headlight bulbs out when I was driving home..Dave refunded me the issue..very fair & very comfortable in buying a car there...I would highly reccommend if you need a used car!

We worked with Mohammad Ali and would highly recommend him. Very straight forward, honest man, and working with him was the best experience we have had at any dealership.

The truck I purchased ended up having quite a few mechanical issues, no fault of anyone. Car City provided a comparable loaner without me having to ask. Long story short, they ended up finding me a much better truck and gave me a fantastic deal on it. These guys are awesome, I very highly recommend! Ill definitely be back and have already told friends to go there. Great work guys!!

Make sure to check Carfax for MILEAGE INCONSISTENCY and odometer discrepancy before driving to see the vehicle, also call to confirm it is physically there and available. Be cautious.

Treated us decent, got a good deal on a car

Greatly disliked this experience. We did not buy a vehicle due to a very rude salesman. If you want to sell a car, be nice to the wife. We will never be back.

Buying experience was great. The sales team are professional and work hard to make a deal. Service and communication need improvements. Items agreed to in the purchase agreement took over a month to get done and broke clips in the door claiming that they were broke before they got it. Not happy about the service, but if you are going just to buy a vehicle and dont expect them to work on it, I would recommend.

Rude, arrogant, waste of time... Drove past this lot and thought they had a great selection of vehicles to choose from, but when we stopped here, it turned out to be a horrible experience. Dave was the salesman who approached my wife and me, and after we told him what we were looking for, he very smugly and condescendingly told us that we were not going to be able to purchase a car, and did not seem interested in helping us any further. This was our second stop of the day, after we had a very pleasant experience at Hummel’s Nissan, where we found several cars available for us to purchase. Dave laughed at us when we told him we were medical students, but did not care to ask if we had money saved for a down payment, which we did, or ask if we have great credit scores, which we do. I would not recommend this place (or I would not recommend Dave). If you are looking for a car, go ask for Thomas at Hummel’s Nissan, and you will be treated with respect.

Worked with Dave on the purchase of a 2017 Subaru Outback. It was by far the easiest used car purchase I have experienced. Dave was accommodating to my requests, was very low pressure, and took the stress out of making the purchase. I will definitely be looking at Car City for my next vehicle when the time comes.

These guys were very easy to work with and they had the excursion Ive wanted for a long time. They were very accommodating to allow me to take the vehicle home for my wife to see and made it a pretty easy process. They were also very fair with the amount they gave me for trade in on the truck I was replacing. About 2 weeks after taking it home I had a problem with it not starting, I called Jamie at Car City and he was on top of getting a tow truck on its way to take it to a diesel mechanic. It was found to have a bad high pressure oil pump, and they jumped right in to help me out as much as they could. I got the vehicle back yesterday and its running much better and I am overall happy with the experience.

Was great working with Dave, was in and out. No attempts at trying to sneak anything in the deal, very transparent and straight up with you. Very fair on my trade in as well.

I’ve bought 2 cars here - worked with Mohammad both times - and both times went great. If you’re in the market for a good used I highly recommend seeing Mohammad at Car City.

We went in looking to trade a front wheel drive vehicle for a Awd vehicle. We were offered a fair price for our trade and a fair price on the new vehicle. Mike our salesman stayed almost an hour after they closed to get the deal done for us. He was very respectful and treated us very well. We will be back next time we are looking for a vehicle and you should consider giving them a chance too.

Great selection, great sales people who aren’t pushy at all.

I have been contemplating getting a new vehicle for a couple of months now. I was worried about a down payment in addition to my trade in. My credit isnt perfect, and I was upside down in my loan. I decided to see what payments would look like, and what I could potentially afford. I started looking at some sites and found a 2017 Dodge Journey that suited my needs (I was driving an Audi TT), and was in a price range I thought I could afford. After dropping in and speaking with Dave, I went to my original lender and he came back with a monthly payment that was a little more then I was comfortable with. So, I called Dave, to let him know I wouldnt be going forward with the purchase at this time. I ended up speaking with Jamie (Dave was gone for the day), and explained to him the situation. Jamie was able to find me a new lender with payments just 10$ more then the payments I was currently making and at a MUCH lower interest rate! I am so happy with my new vehicle, and I cant say enough good things about Dave and Jamie! If youre looking for a car, and you have concerns, call these guys!!

I just purchased my first vehicle from Car City. Overall I can say the experience was great. Dave and Tony gave me a great price for my trade and worked with me to get a fair price on the vehicle I purchased. After the sale, the engine light came on which was just an o2 sensor. I called them and they stood behind their product they sold me and paid for the repair. I have bought a lot of vehicles over the years and most all dealers give you their 1000 mile warranty when you purchase something from them. I have only had to use that warranty a few times and it is always been a pain to get the dealer to stand behind that warranty they gave with the vehicle. This was not the case with Car City. It was as easy and simple. I will definitely buy from them again.

Just visiting tonight, love G. Moyer & his staff.

I had been searching for a Toyota Camry for about two months before I found one at Car City that matched everything I wanted. I negotiated the price over the phone with Dave and I was happy with what Id be paying. However, when I arrived at Car City with my Mom, the person we spoke with was Ali. Ali seemed very outgoing and talkative, but there were multiple things that made me uncomfortable. For one, the mileage on the car was about 1000 miles more than was shown on the title and when I told him that, he brushed it off and didnt change it. He also made several sexist remarks that made me and my Mom uncomfortable. After purchasing the car, Ali said he would have the title mailed soon. After a week of waiting I called and he said hed have the title clerk mail it out the next day. By the time I received the title it had been two weeks and he lied. The title was sent out 3 days after he said it would be. When driving through Missouri to see family I got pulled over because I still had dealer plates on the car with no temporary license plate. Although I didnt get a ticket because I had the purchase agreement with me, it was not a good experience.

Great car. Great deal. Small mechanical issue handled like pros. Ali and his manager were awesome. Never have a 2nd thought giving these folks a chance

I got the pleasure of working with Dave while car shopping and he was great to work with. He worked with me and helped do whatever it took to get me to drive off the lot in a truck that was a dream. I find that a lot of car dealerships are very pushy, however this was a total opposite experience. He answered every single question I had without hesitation. This was my first purchase and he made so comfortable and easy. Excellent customer service all around!

Great place to shop for a used vehicle

Rude and condescending. Waste of time going here & would not recommend to anyone I know.

I would definitely recommend going here if you can. I had the privilege of working with David. He made the process easy and understandable.

By far the most relaxing and comfortable experience in car shopping history. I felt very welcomed and was very well informed on all the vehicle options within the range we were trying to stick with. I ended up getting more than I expected and left feeling confident I made the right decision. Thank you so much David McClannahan I will absolutely recommend you to anyone looking for not only an incredible vehicle but more so an incredible experience!

I just bought a car from Car City. It was a great experience. I went in at 5:15 and drove away with my new car less than two hours later. Gregg took me around and I saw all possible options. Tony helped with financing and all the rest was done by Mr. Ali. To sum things up, they took great care of me! I highly recommend anyone looking at purchasing a car to check out Car City. I got a great car for a price I could afford and they were so helpful and nice that I felt like I made some new friends. A special thanks to everyone at Car City.

I have given the rating of 5 stars because in all honesty you dont find dealers that are willing to work with you and arent pushing to get your business. They will guide you through eveything and then some. Mike was a great help, always respectful and kind. They give you a chance to test drive it without them having to be in the car with you. I liked that because it gave me time to actually decide if i wanted the car or not. This is truly a dealer that i would highly recommend.

I spoke with Mark on Monday about a car on their site. The car was in Kansas City and he went and picked it up for me on Tuesday. I went to check it out today (Wednesday). Mark offered to have it detailed and checked out again before I pick it up tomorrow (Thursday). Mark made everything easy for me. All Ill have to do is sign paperwork tomorrow and Ill be able to drive my new car. 😊🚘Update: I went back on Thursday to get my car. Mark had everything ready to sign and it took less than a half hour to get everything done and the keys. 🤩😎

Dave at Car City was the greatest! Went in looking for a car for our 16 year old Tuesday & on Friday the car was ready to pick up. The car needed some minor touch ups and before we left on Tuesday it was already in the process. Great service and interest rate was great too! I highly recommend getting a used car from this group. All were very friendly and willing to work with us. Very clean place too!Thanks again Dave!

I just went through my first major auto purchase process, and Mike and the rest of the team at Car City were very great to work with. They were very transparent and answered all of my questions clearly and concisely. They were honest and they didnt beat around the bush. Once I explained to them my situation they worked efficiently to put me in a position to make a decision on purchasing the vehicle that I wanted with the best possible financing options. I would certainly recommend Car City to any of my friends and family, and if I am still in the Des Moines area when I need a new vehicle in the future I will be checking out their inventory first.

I got my Toyota Corolla in May it an amazing car Tony was so generous considering my wheel bearing was going out the fixed the issue best car I have ever owned.. reasonable payments and my overall experience was amazing good job car city. I will be getting my next car at this location

Dave was a pleasure to work with and represented the vehicle accurately; this was critical for me since I was essentially making the transaction before being able to see the vehicle (virtual buyer).The pictures, description and discussions helped me make an informed decision to purchase the vehicle and then rent a car 1-way to finalize the transaction and drive my new car home.Car City negotiated fairly and we arrived at a win-win deal. I will certainly consider them for future purchases and would confidently recommend them to family or friends.

Thank you so much for all of your help. Car City worked with my budget, the response time and communication was excellent, and they worked with my schedule which I appreciated. I love how I did not have to just settle for a vehicle because of my budget, they actually found me something I loved, a Jeep Compass. I am beyond happy, I highly recommend this dealer.-Lisa-

Mohammad Ali is the best salesman hands down. I have dealt with a lot, but he is THE best! Thank you Ali!! We love our new car!

Bought my first car today, from Mohammad, priced at $8995 and in great condition. He was very charismatic and treated us like friends. He let us bargain the price down by $1000, since Im going into college and it was a little bit out of our price range. He even paid $25 worth of gas for me, put some air in a low tire, and cleaned all the windows before I took it home. I would definitely come back again!

I highly recommend Car City & Car City West!! Ive purchased numerous vehicles from them starting as far back as 2006!! Numerous as in at least 7!! Gregg is always a pleasure to work with. Im from out of town and they have always gone out of their way to make my buying experience a breeze! I can honestly say that in ten years and 7 vehicles later Ive never encountered a problem!

Very pleased with service...David is very nice fella he was the only one we dealt with met our needs...

Great people

I went to look at cars and they required a soft credit pull, which was fine. Looking at my credit report two days later and it was a hard pull bringing my score down 16 points! The cars I wanted they didnt even have on the lot. This was an hour of time wasted. Dont trust these liars!

I went here and dealt with Mohammad Ali. This gentleman seemed to know exactly what he was talking about and was knowledgeable about vehicles and very personable. He was attentive and helpful. My significant other and I purchased a SUV At a reasonable price. The SUV we purchased had a headlight that was out which Mohammad Ali made sure that that was replaced and the key battery for unlocking and locking the car was replaced . Made sure I had a full tank of gas. Made us feel comfortable with our decision and happy about purchasing a vehicle which is supposed to be a great experience but it is very nerve-racking. I would recommend Mohammad Ali a very nice gentleman. When the dealership was replacing the light they gave me at a car to drive since I was unable to take my SUV and it was of no charge. They really fulfill my needs.

I found the perfect car on carfax. Good price and all the bells and whistles I wanted. Tony answered my email saying that the car was still available. We talked price and came to an agreement. Went to look at the car, it was exactly as advertised. Tony was easy to work with and took care of everything for us. We found a couple of little things we asked to have corrected and he took care of it with a smile. Will look for our next car at Car City.

Amazing experience here. No ones a fan of purchasing a new car but Michael made it very easy. Found the car that fit me and my needs best. Thank you Michael and car city team!

Very helpful and down to earth. Willing to work with you to get a good price. Great group of guys to work with definitely recommend to anyone.

I love. I mean love the car I bought here. Good value great customer service.

Ive bought a couple cars there (DSM)--- Tony (GM) & Mohammed (sales) have always treated me right even if I had problems after the sale. They honored their warranty which is their word.They would always follow up and take care of it. Super appreciate that. It generates confidence....good people good company. Thanks for having my back Car City. We will shop at your store again !

I used this car lot for years but it has gone way down hill. Bought an 8000 car engine blew in first year. They don’t have quality people working an do not sell sound cars any more

I drove 6 hours to buy my vehicle from this place and Ill do it again. Easy to work with and competitive prices.

Very nice and trustworthy and very nice family man.Thank you on working with us truck will be Huddy New Toy get him to work and helping our family tru years to come

These guys made my first time buying a great experience. I knew what I wanted roughly and both the manager Tony and the owner helped me with my purchase. I felt that they werent pushy in getting my sale in fact the owner gave me quite the deal on my suv. I really have to give props to Tony for taking his time to drive the vehicle to my mechanics to be inspected as well as pick it up afterwards. Out of all the dealerships I checked out these guys were the most realistic friendly salesmen, they had a decent selection in vehicles, and I enjoyed the atmosphere inside. Would recommend this place to my friends and family.

Great selection of high quality vehicles

Tony Martinson was our Sales Manager and the best! He took the time to hear what we wanted, asked questions, test drove himself for additional insight, worked within our budget and had the car spotless when we came to pick it up...even on his day off! This is the 2nd car we have purchased from him in 2 years! Job well done again-much appreciated! The Hansons

We had an emergency and we were fortunate enough to pull over by car city. They fixed the studs on the wheel in no time. Theyre great

I bought my 1st car here 4 years ago, they really screwed me on it. My AC still doesnt work cause all they did was charge it & it worked for 2 weeks then stopped. Brought it in again, did the same. They told me that if I bring it in again, they will charge me to fix it when they said theyd fix it the 1st time. My loan was in Fort Dodge, & they didnt tell me that to start with. They knew it was my 1st car & took advantage of me. Didnt do my title or loan right. & now Im dealing with some dumb stuff with the bank. I have heard other bad things about this place. I DO NOT RECOMMEND this place at all. Im so unhappy about it all.

My wife and myself were looking for a 4 wheel drive pickup and decided to give car city a try. We had looked at many dealerships around and was given the typical run around until we got to car city. They were very friendly and easy to approach and very knowledgeable about what we wanted. Now chance was that very day a truck they had a truck that my wife loved and we made an offer and a deal was made. We purchased our truck in February and just a little over 4 months of having our truck we have a few issues with our purchase. The best thing about car city is their willingness to help the customer after the purchase. I will and have recommended this place to all my frirnds and family and would recommend them over the big name dealerships.

Mark was very helpful without being overbearing. Got a reasonable deal on the car in a good amount of time.

David is not your typical sales person. He was helpful, knowledgeable, accommodating and gave us a great deal. Couldnt have had a better experience.

I worked with Tony on our second car purchase from him. Everything was easy and spot on as he said. If you are looking for a hassle free experience give Tony Martinson a call at Car City.

Bought a car in June 2016 guess we should have paid more attention. In the 2 years we’ve had it we have had to fix brakes, rotors, struts, sway bars, cracked manifold, 3 hub-bearings, a part with the Evan system, 3 new tires and a few more. Also the heating just went out today we have put in more money into the car then we have paid on the loan for it. Never will I buy a car again from here and will never recommend.

I have the pickiest girlfriend in the world, and when we went to car city to check out a car she liked, we found out they had actually sold the car that morning. But mike had amazing patience, and went through a multitude of cars, only for her not to like most of them, but he did have a very nice Nissan Altima, and she fell in love with it! If you’re thinking about going to car city, do it! Ask for Mike and he will take good care of you!! You won’t be dissapointed!

I have purchased several vehicles from Car City on Merle hay and have always had an excellent experience with them. They are helpful, trustworthy and have always lived up to what we agreed on. I recommend them highly.

If you want to go to a good car city go to the one on North East 14th Street in Des Moine very nice people at that one and sold me an awesome car havent had one problem with it in 3 years.

Great car options but the lot is way over packed and its hard to get in and out.

Mike & Dave made everything short and sweet. Was fast and simple when my girlfriend purchased a Equinox!

I purchased a 2010 GMC truck from these guys and so far about two weeks later I couldnt be any happier. David McClannahan was my sales rep and worked with me understanding I had a truck I had to sell privately before purchasing a vehicle and made things easy. Hope this truck lasts me a long time!

Mike was extremely helpful. We purchased a Ford F250 in July and discovered the air conditioning wasnt working. We brought it in to have it fixed at no cost and was given a loaner car for the duration of the repair.

I had an amazing experience. No pressure, no hassle. This was a very simple and pleasant experience.

I was looking at a 2010 Lincoln MKZ and it was just what I was looking for. The people there are very friendly and they stick by there word. I was able to negotiate a good deal and buy the car, I would recommend this dealership compared to many I wouldnt.

Working with Dave and Tom is always a breeze, I would recommend anyone shopping for a pre-owned vehicle, to stop in and pay them a visit. I work for a local automotive repair facility, and both the 2011 silverado, and my 13 fr-s have 0 issues and both run great. Truly, a good set of guys here.

Dave was very easy to work with. Will definitely be back and send our friends to him.

In all of my more than 50+ years of car buying experience.....this was THE BEST transaction ever. General Manager Tony listened to what I wanted in the way of make, model, year & pricing. He worked to get me into THE BEST used car Ive purchased. He was patient, worked to give me the best price and the right payment. Ive read all of the reviews here and those who said nasty things are the type of customers that live to make life miserable for EVERYONE they encounter.They must have been drunk or high to come up with some of the negative things and allegations. These people are looking to blame everyone else for their inability to be able to qualify for a loan or to be too rude to let these guys do their jobs and work hard to make customers wants and needs come to fruition.I had nothing but a wonderful experience at Car City (on Merle Hay Road in DSM) and am confident and comfortable in sending family, friends, co- workers & business associates to them. Should I ever need another vehicle in the furure, the first, last & only place Ill go is Car City on Merle Hay Road in Des Moines.(Jacqueline T. Brothers)

Came to look at some cars and I was rushed into immediately buying one without test driving it. Salesman Ali rushed me through paperwork because it was almost close, but promised me that my down payment would be due 2 weeks after getting the car and my first payment would be 30 days after. At the 2 week mark, my first car payment came out unexpectedly to which I didnt have my DP in full. When I contacted the salesman, he admitted in writing that he made a mistake in the paperwork, but that I signed saying Id have the down payment in by that day. For the next week, I was harassed on the phone by the salesman (as I tried to figure out the money situation - Im a full time college student).I would NOT recommend this place, particularly the car salesman Ali. They will hassle you into getting a car you dont plan on buying and screw you over on the paperwork.

Great Place to Buy ! They take of theyre customers before and after the sell.

Had a great experience at Car City on Merle Hay today, David exceded my expectations and I was able to find the perfect car for a great price.

Dave was very easy to work with. Will definately be back and send our friends to him.

Tony was great to work with took his time explained all of our options and got us a great truck at a great payment and rate !

Pay the money to have a reputable mechanic look over the vehicle before you purchase it from this place. That was our mistake. I could tell the whole story but Im tired of explaining how crooked this place is. Dont believe everything they try to tell you. Remember they are USED car salesmen. Their response to this will also be a line of crap they will want you to believe....DONT. Trust ME Im not a sales person Im a mom who is upset they screwed my son over on his FIRST vehicle purchase.

We have purchased at least 4 cars from car city, maybe 5! Not one negative experience. Tom was great. We walked out of another dealership for being rude, not these guys!

Stopped in to look at a truck, Dave and Mike made everything simple and smooth! thanks again

I bought a car from David McClannahan yesterday and if you are needing a new car I would highly suggest going to car city and asking for David. Excellent service and hes very very nice!

They are like family to work withas I have bought, traded, and sold to them. They have givenme the best deals. Check them out before you buy any whereelse. ❤ working with them!!

If you want a great deal on a used car, Car City is the best place to get a vehicle.

Of I could rate a 0 I would. Stay away from this ****hole they are nothing but crooked the experience was a hassle and they took my parents car without my name in the title, which is illegal and than when they knew they were in the wrong they tried to spin the story and turn it in a lawsuit. Now we are going to court, buying from here has been such a hassle and the other reviews are lies. Muhammad Was my salesperson and had no idea what he was doing and said it didnt matter if my name wasnt on the title.

This is a used car lot to stay away from. They had a van I had been looking for. After emails and calls I put money down on van. Drove hundreds of miles to find vehicle that had no dealer prep. The salesman took a little under a hour to help us. Why, because they had sold a car to a lady and had no idea where the keys where. The radio was not working and has now cost me $785 to fix on a 2014 van. Now it would seem they have no idea how to process titles either.

TAKE TIME TO READ IF YOU WANT TO SAVE YOURSELF!!! I went car shopping for my first car, I am a young mother and needed something that would fit my needs. When I called I spoke to a mike, I told him I am a young mother new to des moines and need a car fit for children. When I got there he had four cars sitting up front, two dodge darts, Ford fusion, and a Chrysler 200. The Ford fusion had over 100k miles on it and they wanted almost 12 grand for it. I felt pressured the moment I walked into the building. The man TRICKED me by saying I need to sign documents before I TEST DRIVE a car, not only once but THREE TIMES. Now Im already panicking because I feel those four cars are my only option but now Im signing a document to TEST DRIVE?!?! I GAVE car city the benefit of the doubt and ended up LOOKING at the chrystler it was resonated in black and mild cigars. I went to tell him Im not interested in the Chrysler in this condition . It did not meet the standards he told me they met. I ended up HAVING to take the car home and called immediately the next morning. Dave did not want to deal with it until monday, three days later. I refused that offer and went in that morning. After flipping out they finally were willing to cooperate considering MIKE was scandalous. The car I ended up in is a Ford focus 2013. Runs good, and feels good for what I was looking for. ALSO they ran my credit THIRTEEN TIMES in TWO FREAKIN DAYS. As a young mother going for her first vehicle and dont want to be taken down like PREY I seriously recommend keeping your guard up when coming here or save yourself the trouble and dont ever come here. They LIE, CHEAT YOU, and are extremely SCANDELOUS. LOVE NEW PREY!!!!!! thanks car city I wasnt trying to destroy what Ive worked hard for, just for a vehicle I got SCREWED into buying. Really, thank you. I would also like to add that not only did the owner make lies in his response to my review, he was disrespectful. They seem to be extremely disrespectful if you give a bad review. I was told by dave the next day getting a car to please not mention MIKE. i was also not shown but four cars. Not the lot of cars that were good possibilities. Dave did show me cars the next morning because infact i did NOT have buyers remorse, i stood up for myself after my mother said everything they did was FOOLISH!!! My mother agreed to this car because she knew dave and mike had screwed me with documents and signatures. Theres the two sided story, now please tell the truth and have respect for your customers, even if you dont like their review of THEIR experience with you. Terrible terrible terrible. Im in shock how the owners reply to people who are not happy. Take a look through them all yourself! Hope this saves you getting screwed!!!!! Car city you have a terrible reputation and you need to work on being more respectful!!!!!

I found the perfect car on carfax. Good price and all the bells and whistles I wanted. I sent an email through carfax asking if the car was still available. Tony Martinson answered my email saying that the car was still available. We talked price and came to an agreement. Went to look at the car, it was exactly as advertised. Tony was easy to work with and took care of everything for us. We found a couple of little things we asked to have corrected and he took care of it with a smile. I picked the car up on the 19th of September. On the 22nd of September I noticed a very large puddle of transmission fluid and oil on my garage floor. I got a 30 day/1000 mile power train warranty on the car from Car City when I bought it. I sent Tony an email first thing Monday morning. He said it was covered and to bring it up when I could. He could give me a loaner car if they couldnt fix it right away. Tony met me in the parking area and got my car in a bay right away. They figured out what the problem was and fixed it while I waited. Warranty was honored with a smile. 1 October. Transmission acting funny and fluid was low.. I went to my local dealer to get the car winterized, ie all fluids checked and topped off as well as a general inspection to catch any problems early. The dealer found several engine and transmission leaks and brought me out to the bay to show me. They also found some other problems. The dealer called Tony to see if they could do the work but were told it had to be done by Car City under the warranty terms. I drove to Car City in Des Moines Tuesday afternoon. I gave Tony a copy of the inspection results. He gave me a loaner car and said it would take them a few days to make things right. He said his goal was a happy customer. Thursday afternoon I called Tony to get a progress report. He said it would be done Friday as they had some part they had been waiting for. Tony called me Friday morning (I found out later that Friday is his day off) to let me know that the car would be ready in a couple of hours. I drove up that afternoon and picked my car up. Within a couple of blocks I realized something wasnt right with the transmission so turned around a brought it back. The mechanic took it for a test drive, added a quart of transmission fluid and it was fine. Back at home I put some cardboard under the car to see if there were still any leaks. This is the following Tuesday and there is not a single drip on the cardboard. In addition to the power train fixes they went above and beyond and fixed things I didnt expect them to, namely the brakes and the front left wheel hub. Tony and his guys went above and beyond to make sure I got a good car and was happy. With customer service like this I will definitely look for another car at Car City. As a side note, I looked around their lot and peeked under the cars. There arent a lot of oil spots on the lot so I suspect the car I got was the exception, not the rule, as far as problems.

I got my Jeep Grand Cherokee there. Great place

I purchased a car 4 months ago from Car City, contingent on them fixing an oil leak, loud exhaust and other minor issues that were found. After they already had their money on a Saturday I was contacted on Monday by my salesman Dave M. to come get my fixed car. The oil leak was not fixed per our agreement. It was taken into the mechanic on Merle Hay Rd and they were going to look at it and fix it this time. The second time we received the car back it still was seeping and leaking. We then proceeded to take it to their shop on SE 14th St. They looked at it and fixed it this time for the third time. Well lo and behold it still was leaking and parts that were on the car at the time I took it in were missing and/or not put back correctly and I stated to them I didnt feel comfortable taking it back to their mechanics. They looked at it the 4th time and said they couldnt find a leak and we ended up this time at Karl Chevrolet who fixed it correctly on the 4th time as they had put something on backwards causing it to still leak.I would definitely not purchase a car from them if I were you and if you do, look at literally everything.I was told by Dave that they wanted to make it right but its a little late to make it right after the 3rd time of messing things up and I was spoken to in a very condescending tone almost every time and as a paying customer I expected to be treated with respect and talked to like a human being not talked down to. I emailed Gregg a couple times also who not once thought he should actually respond to my inquiries and concerns. My first instinct of not purchasing this car was correct and I wish this car was never purchased.My response to Greggs response:And still the condescending tone is used even in this response from him which is what I had to deal with during this whole situation.Im not going to be told what to do! Im not going to show extra appreciation and give a 5 star review, which is what is wanted, when what we agreed on day one was not fulfilled without a fight. I wasnt going to give in and just say oh thats okay lets not fix it. When you sign a contract and agree on something I expect that is what gets done at whatever cost and if they didnt want to pay to fix it they shouldnt have agreed to do so in the beginning. Whats wrong with a $6000 car, which ended up being way overpriced for all the issues that are still wrong with it, with 115,000 miles? I drove the same 2001 car for 13 years with 140,000 miles when I got rid of it to get this car and should have just kept it and then wouldnt have had to deal with this.There is also no mention from him about all the parts that were missing from my car when it was returned to me each time which I shouldnt have to worry about so make sure you check everything out thoroughly before purchasing a car!

Decent experience and I really like my new truck