The service crew were not only professional but informative, comfortable to ask questions to, friendly, & kind. They made sure I had what I needed to be comfortable while I waited to have my car serviced. The waiting room was clean & cozy & the other customers waiting were nice & were very satisfied with the Merle Hay Rd services the had received which made me feel i had picked the right place to buy a new car from.

Salesman Bill Stone was amazing! He listened to my needs and found the perfect vehicle to meet them! Entire sales process including car tutorial was under an hour!! Great customer service, great people, great buying experience!

Dylan from Kia of Des Moines help find a great car within budge and made the car buying experience easy and stress free. He took all of my information down and was about to have the paperwork ready to go prior to me coming in. I was not only able to get a new safe vehicle for me and my family but was also able to trade in my old car. Thank y’all so much for all of the help and the care that was provided. I will definitely be back in the future!

Everything was so easy and everyone was so nice!! They helped me get what I wanted and helped me stay in my budget!I love my new Kia! Thank you so much!

Horrible experience have about 5 different people calling me. 2 of which stated it wouldnt work then just didnt try then they have their managers call and say it will work right after. Its a rollercoaster of a mess and not worth it. Morally and ethically I will not be shopping with this company in the future. They have made my car buying experience stressful and made me feel as if I was an idiot for informing them of situations. Instead of calmly explaining they had to stop themselves from almost cussing at me. Honestly worst experience and I process loans for a living.

I didnt have an appointment for a routine service, yet you got me in and out in under an hour!! You are awesome!! Very friendly knowledgeable staff.

Great place to buy a new Kia. Smooth no hassle and easy. Kim in sales was great to work with. Loving my new 2022 Seltos!

We bought a van at KIA of Des Moines 2 and 1/2 years ago and were impressed by everyone with the dealership. And we were equally impressed with the Sedona van since then. So we came back and purchased a new Carnival today. This, too, was a pleasant buying experience. Our salesman professional was Josh for both purchases and he was most helpful again this time.

I made an appointment for 9:30am and the service team took me right in. I expected to be there for 45 minutes and I was out in less than 20. Fast and awesome is what I would say. Thank you so much Kia of Des Moines. Your service team rocks!

Kris was very helpful in the process of leasing a vehicle. The dealership is not high pressure selling and they give you all the information you need to make decisions.

Great prices, our salesman was Matt super nice guy very helpful. This was probably the easiest car buying process Ive had. The found a better rate than our bank quoted us. We are very happy customers

Best experience with a dealership fast and efficient people

The service tech did all that was expected and a little extra with good explanation in the video. Plus the car wash was nice.

Showed up 5 minutes before my scheduled appointment. Was promptly greeted and talked through my options by Kaitlyn, who was extremely friendly! I sat in the waiting area for less than 30 minutes and my vehicle was ready and washed. Kaitlyn walked me to the checkout desk and stayed with me while I paid and then walked me to my car, while keeping a genuine conversation going, opened my car door for me and thanked me.I also enjoyed the video link from Blake, the maintenance tech, showing me under my vehicle and talking through everything he did and everything he Inspected.Great overall service! And thank you for the free bottled water.

Excellent and very quick service. I was met at the door and felt very welcomed by all employees. I had a brand new car in my name and keys in my hand in less than an hour! Blown away with the experience, that’s how you get long time customers. I highly recommend stopping into Kia of Des Moines.

Between Kim and merlin I got a great deal and so pleased. They went above and beyond to get me this sweet ride

I had an amazing experience there- the staff was kind and helpful and not pushy! Kim helped me through it all and got me the very best deal…he truly was kind and wanted me to get everything out of the purchase I could!! Would definitely recommend Kia of Des Moines!!!

They have always nice and helpful and I want to thank Chris for helping me out.

Great experience! They kept me updated on everything being fixed on my car and notified me immediately of any problems... wonderful customer service... and the car drives great. They also washed the car when they were done. I would highly recommend them to any Kia owner looking for a good mechanic. Im already planning to take my car back to have it detailed.

We had a really great experience at Kia of Des Moines. They discussed all options with us, offered advice but never did we feel any pressure to purchase a vehicle. We did buy, and left in a brand new 2021 Kia! Never did we think we would leave with a new vehicle. Again, great experience! We will be back and recommend to everyone!

Showed up right when I said I would, Kindly greeted by the receptionist, and one of the other reps. Then by Kim Great group of people Ill with out a second thought return for yet another purchase. In and out quick, and approved with out any issues.

I brought my Sedona in to have an oil change. I made my appointment at 0930 almost a month ago. Showed up 15 minutes early checked in and was told it would take an hour. I got my van back 2 hours later. I have bought 7 Kia’s from this dealership and I was treated with no respect. No one came to tell me that they were running late. Kia requires these appointments and should get the car in and services in one hour like they say. I will not take my cars back to KIA to be services except for my Slethos I bought a your ago and then I expect to be treated a whole lot better.

By far the fastest and most knowledgeable car buying experience Ive ever had. I would gladly go back in a heartbeat. Do yourself a favor and buy from this knowledgeable team.

Very professional, friendly staff (Tim the shuttle driver was great), great service overall.

The service team at KIA of Des Moines were outstanding! Jared Little got me started by doing a great job of listening to me describe the problem I was having with my car. I was surprised by the outstanding video that my service tech Cortney sent me showing how he found the problem. The best news is my car drives like new again! Thank you Jared and Cortney!

Salesman Joe Sprunger was excellent. Took our list of wants and got us in the best car quickly. He kept the experience efficient and comfortable without any of the pushy car salesman stereotypes. Highly recommend purchasing a car at Kia of Des Moines.

Service department was friendly and efficient. Video by the technician of his service work was very helpful. When we were in the front lot looking at a new Kia Sorento a salesman walked over and couldnt answer specific questions, just kept saying it is a great car. He never opened the car to even show the interior. Sales people should know the product they are selling and be enthusiastic to sell it !

The sales woman was very professional and helped me get into a truck that I wanted. There was no waiting around for anything. Truck was washed and cleaned up. Great overall maintenance 👌

Joe S. was very fast in communicating with me on what I need for a new car for work and making sure it was ready for me to bring home the same day! The whole Kia team did an excellent job making it all painless buying experience! Thank You!- Caila

I was looking to buy a 2022 Hybrid Sorento EX. I saw on the Kia website that Des Moines was getting a black one in. I had been to various dealerships closer to me that marked up their Sorentos over MSRP. I decided to email Des Moines just to see what they could offer since I was almost 3 hours away. Gus emailed me back and told me they sell them at MSRP plus the doc fee. I asked him questions about the vehicle and he answered them all. I was able to reserve the one coming in, and he even brought down the reservation fee for me. Plus it was refundable. He let me know when it was on its way, plus when it arrived. When we got there for our appt Gus was there and the vehicle was prepped and ready. Test drove it and loved it. He honored the price he told me, plus the trade in they quoted! I was expecting some kind of Mark up or low ball on the trade but it never came. It was so quick getting through everything, plus everyone else was great too- the financing guy, plus Russ, who went over features. No one pressured us, no one raised any prices. Everyone was so pleasant. Best experience buying a car ever! The almost 3 hour drive was worth it for sure.

Kia of Des Moines provided excellent service on our used Kia Soul that had some service recalls. Jared Little is a great service advisor who is personable and ready to explain things and answer questions. 5 star experience!

My past 2 experiences at Kia of Des Moines, over the last handful of years have not been good. I refused to go back, but my wife wanted to stop and look. This time was a GREAT experience with our salesman Antonio Ramirez ! Antonio listened to what my wife wanted and didnt try to up sell us to a more expensive model. He also didnt try to pressure us into buying something if we didnt want it. His manager Merle Berkel was great to work with as well! Thanks Merle!Thanks for a great experience! I will be back to see Antonio Ramirez! If after reading this review, and you go to Kia of Des Moines, ask for Antonio and tell him Steve H sent you!

Been getting my oil changed here for years at a good price. I enjoyed looking at new cars while I waited. Ended up buying my awesome new Telluride! Service is great. Sales pressure low.

Wonderful experience that pretty much took place all online. Mike was professional, polite, knowledgeable, friendly, and kind. Jim was exactly the same. I would definitely recommend Kia of Des Moines to friends and family in the future.

We are very pleased with our car buying experience at KIA of Des Moines. We were trained on all the buttons, we traded in a 2003 Mountaineer with a key, so we needed to be trained! The communication was great and the full gas tank was a pleasant surprise. Thanks Kim

Kris was extremely helpful. I came in looking to just check out some options before applying for a loan, he took care of everything and I walked out with my dream car. A great experience and I’d definitely buy from Kia of Des Moines again in the future.

Great experience with my advisor. My car went in because of a weird rattling sound when I accelerated and the first tech drive it and couldn’t hear the sound. Considering it took 1.5 months for this appointment I told my advisor that I would drive her or the tech so they can hear it. I was able to drive her around and immediately I was able to duplicate the issue. If it wasn’t for her I would of left a bad review and been dissatisfied. Remember I’m not bringing my car in because I love to drive 45 min to the dealership and waste my time only to be told everything is ok?

So I had to bring in my vehicle for a new starter, I knew that was the problem due to a mechanic already looking it at, what I was not ready for was needing a battery. At first it was going to be pretty expensive. This is where Jared came in he shot me over a quote $100.00 less than he originally thought, I think that his honesty shined over profit and speaks volumes on the kind of service department Kia of Des Moines has. If I was not selling my vehicle, I would continue to do service with them, to everyone looking to service ask for Jared hes top notch in my book. Oh and he also had them check a few other things while it was there just to make sure they solved the problem! Thanks Jared!

Knowledgeable and friendly staff. Couldnt ask for better service.

Joe went above and beyond for me! My key wouldnt turn in my 2007 Kia Optima. I had tried to release the safety feature, but it didnt work. Joe came to my place of employment and tried to see if he could fix it. He wasnt able to, but he personally came and tried! I had it towed to Kia of Des Moines today. Joe helped answer questions in order to me to choose which Kia Rio I wanted to test drive. He did not try to pressure me in any way. Phil, the finance person, went above and beyond to get me the best financing option. It was the first brand new car I had ever purchased. Joe, Phil, and Merle made sure I was completely taken care of and happy with my decision!! I would recommend Kia of Des Moines to everybody! Ask for Joe!!

Kim Armstrong did an great job have options available along with closing with his colleague was seamless! Great job Team KIA of DSM! MP

First time for taking my Kia Sportage into Kia of Des Moines, for service and a recall. The time they gave me for it being done was great, and was on time. Everyone I had any contact with was very nice and helpful. Very clean in service area, show room and waiting area.Thank you Kia of Des Moines!Brenda

I waited a waited for over a month to get this appointment for my oil change/ winterization of my car and to have the non functional seat cooling evaluated. I got there amd the person that scheduled it left the seat cooling off the schedule. So they couldn’t fix that. They were over booked and I had to wait almost two hours for a basic oil change. Was charged a premium compared to other businesses and now my car has a load buzz that cannot be ignored. It was not there when I brought my car in. I have to take another half day off to get my seat coolers fixed and this buzzing fixed. Not impressed at all. I definitely won’t come back for oil changes ever again. And I even bought two cars here. Very disappointed in KIA

I needed an oil change because we are going to take a trip out of state and the service department slotted me in to accommodate me. Really appreciated their extra effort! Thanks!

Kaitlin communicated well with me. Appreciated the diagnostics run on the 2017 Kia Sorento for a check engine light that came on. Reported out no real problems with sensors or fuel pump. Drivers were courteous and the pickup ride was precisely at 10 AM!! Great work....and of course no charge.

Process went smoothly. Was done with recall work in less time than was originally communicated.

Super fast and friendly. Got me right in for a computer update. They topped off all my fluids and washed my kia soul and did a point inspection and did not find any work that needed to be done. Fast and honest service from Kia of Des Moines.

I was out of town when I discovered I had a brake light go out. I went to different auto stores trying to find a replacement, but was unable to do so and was told I would only be able to find it at the dealership. They even said I probably wouldnt be able to get in. I called Kia of Des Moines and they were able to get me in right away. I showed up and only had to wait 15-20 minutes for my light to be fixed. They went ahead and checked all the other lighting for me as well. I felt very fortunate because in my city, Ive always been told I had to go to the dealership I bought the car at to get anything done. They saved me from having to drive around an unfamiliar city for a few days with no light.

Kim was very helpful with finding us the right Vehicle that we were looking for without the sales pressure. Kim and staff stayed late after closing to finish the paperwork so we could take the SUV home with us instead of making another trip up to Des Moines which we greatly appreciated.

When I set out to purchase a vehicle I wasn’t sure what I wanted. I shopped at nearly every dealership in town. Kia of Des Moines in stayed in contact with me even while I was shopping around. The process of buying a car at Kia of Des Moines was pressure-free and once we identified what vehicle I wanted my salesperson made sure I was aware when the model, features and color I wanted became available. When I was ready to buy they ensured every discount, rebate and trade assistance available to me. Even discounts I wasn’t aware of.They went out of their way to accommodate me and my family, even going so far as to stay after hours to make sure I was taken care of and every question was answered. This excellent level of service extended even after the sale when my sales person answered my question on their day off. Kia of Des Moines is exemplary in their customer service and makes every effort to make the buying process efficient, fair, and transparent. Thank you for all you do.

Always the fantastic experience at Kia of Des Moines. A big thanks to Tim for listening and working with me. I can be a demanding customer, but the staff at Kia of Des Moines are knowledgeable, professional, and extremely easy to work with. Very happy with my new vehicle. If youre looking for a reliable vehicle and a great buying experience look no further.

Kia of Des Moines ad saying you would get more for your trade than you thought was true. Joe was a very knowledgeable salesman. He knew what I wanted and showed me that. Joe explained all the features on the car which was helpful. And when he had a trade come in that was what I was wanted, he called me and gave me the first chance to see it. The price was great and the value for my trade was higher than I expected. Thanks Joe.

I traded in my 2012 Kia Optima for a 2021 Kia Forte! The experience was great! Did my loan online, came in and paperwork was done! NO LONG WAIT!!! Staff friendly! They had someone go over the car with me so I knew how to use it.

Hands down the best experience buying a car ever. Presley and all the other staff involved made this such an easy and painless process, I was very impressed with their professionalism and how hard they worked to get us in the vehicle my mom wanted and at the right numbers? I highly recommend Kia of Des Moines, go see Presley to buy your next vehicle.

Jeff was great to work with, had everything ready when we arrived. Super quick after the deal was done. Highly recommend Kia of Des Moines

My buying process was very smooth, I worked out all the details, had financing ready and signed purchasing agreement before arriving. The vehicle was detailed and ready to go when I arrived. It took longer to review all the features before driving it off the lot then it did to sign documents. :) All my questions were answered.Will definitely buy from Kia of Des Moines again!

Kaitlyn was excellent checking us in and explaining everything that they would run a diagnostic but if they didnt find anything that I wouldnt be charged for it, plus do an oil change and change the windshield wipers like i had asked. But when I went to pick up and pay the bill I was charged the $125 fee for the diagnostic and then come to find out they didnt reset the Oil percentage back to 100% and the tire pressure light came on as we were coming home. Not very Happy!!

Justin, Aaron, and Emily were amazing. Got me in and out with the entire process in a few hours. Everything that was clean and simple!

Great, easy to work with, Bob my sales guy was clear and no pressure at anytime during process of trading vehicles

Pulled my repair ticket before the service was done. Service lady was adamant I sign for responsibility of $210 diagnostic fee. 2 month old dual energy car was not always accepting electrical charge. Should be warranted. I work a few blocks from Des Moines Mistubishi but will drive it to Moline Illinois for guaranteed great service.

I have been a Kia owner for 7 years have not been disappointed. They stand behind their brand and have always taken care of things. Just bought a new Kia K5 Gtline in February great car.

I received an almost immediate response from my Internet inquiry, which isn’t uncommon. However, Joe Performed with a high degree of professionalism. He was able to answer questions, direct us to cars that matched what we wanted, and he treated me as a woman with a lot of respect. I am used to sales people overlooking me and talking to my husband. Joe did a good job of engaging both my husband and me. I would highly recommend Kia of Des Moines, and I would also highly recommend working with Joe Sprunger. The financing process was very smooth and we got instructions on how to use our new vehicle which was very helpful. I thought our buying of this new car would be a headache and it actually was a pleasant experience!

Great experience with Kia of Des Moines! Thank you so much! Love my new Kia Forte!

I enjoyed the purchasing experience. They were very helpful in answering all of my technical questions as well as the financial issues.

After visiting 4 other dealerships in the area, Kia was a breath of fresh air. Bill Stone was the representative we worked with. He listened, answered questions fully, helped us find the best financing to meet our wants and needs, and ended up working with us for almost a month to find the perfect vehicle for our family. Bill went above and beyond to help us.We actually ended up purchasing two vehicles because of the trust we now have in Kia, Bill, and this dealership.We are VERY happy with our vehicles. we purchased a 2022/Seltos, and a 2022 Telluride.We love being in the cars so much that are finding new reasons to take a drive 😅

My salesman Bill was excellent to work with and in a little less than an hour I drove away in my new K5 (with which Im absolutely in love).This is my second new car purchased from Kia of DSM and will definitely be returning again in the future.

Jamie is the best hands down. Amazing to work with, in and out very fast and easy to negotiate with. The most stress free buying experience I’ve ever had !!

Easy to deal with. No hassles or run around or bait and switch. Antonio was great to work with and made sure we got a great car at a good price!

Very friendly, and very welcoming. They helped me every step of the way, and werent pushy at all. I would recommend Kia of Des Moines to anybody!

Kia was awesome in getting us in to the work we needed. So happy with Kia and the staff!

Had a wonderful experience at Kia! First-time Kia buyers! Really was not sure what to expect as only had a contact person and no appointment! We highly recommend Jeff Davis! Really took his time explaining how the vehicle operated before we did our test drive! Evan insisted on washing each vehicle before we drove it! Great customer service from the time we arrived until we left! Will go back when we are ready for our next vehicle!!

I had the best car buying experience at Kia of Des Moines! I’ve had my eye on the new Tellurides for over a year and they helped make owning one a reality! Antonio and staff made the process fast and simple. They are an extremely knowledgeable and friendly crew!! I’d recommend them (and the car of course) to anyone!

They were amazing. Antonio took care of me and stays in contact to help me get the car I really want. I love Kia Motors!

Great bunch of people. Comfortable waiting area with high speed wifi. They quoted me 2 hours, was done in 45 minutes

I had a very good experience with Kim Armstrong. I would definitely recommend this dealership.

Awesome service - unfortunately had to have the engine replaced in our 2015 Kia Optima due to a factory defect but Kia stepped up and didn’t charge anything for the new motor or the install. That’s how you keep customers coming back!

I didn’t have an appointment but they were able to get my oil changed in 45 minutes!! The agent Winny I think was very helpful as always!

Matt was a huge help in finding a vehicle that fits the needs in my family. He made it a relax and fun experience for my first time buying a car. During the buying process, everyone was extremely helpful in explaining what everything was. They also make sure you know how everything works on your vehicle. Best place every to get a car!!!!!!!!

Bought my 2016 KIA from them in 16 very pleased with their customer service great bunch of guys and gals.

I trusted Jeff from the moment I met him. I felt he was really there to help guide me to the right car and not push it on it. He was very kind and efficient.

Fast, friendly, fair service. We were very happy with everyone we dealt with.

Presley was awesome!!! She was able to help me with all the needs I was looking for in a vehicle. She knew I was interested in one of the vehicles and held the keys til I was able to come back with my trade-in. She was very knowledgeable about what was included in the vehicle I was interested! Thank you so much for the great experience and making the process super easy!!!

All staff is very friendly and willing to work with you. They take care of you when it comes to anything. I will always recommend Kia.

Great experience at Kia of Des Moines! Kim was super helpful and the process was very smooth. They walked me through everything I needed to know and worked with me to find a payment that was manageable for a brand new car!

I had a recall on my car took it in they determined it was OK washed at sent me on my way they were very helpful

The most professional car dealership Ive ever been to. Buying our 2021 k5 from Kia Des Moines has definitely made me understand just the type of brand Kia really is. I used to be a Ford guy. Used to be.

Super friendly and attentive staff from sales to explaining all my new vehicles features before driving off the lot.

Great, fast service. The folks at Kia were efficient and very professional. I knew what I wanted, was able to test drive the car and they got me approved in minutes. I would recommend Kia to peers.

As a business from Cedar Rapids I had called with car troubles while in town. They worked me in right away and worked through the factory warranty they found. Examined and fixed the issues. Service team was friendly and informative keeping me looped in the whole time. Strongly recommend for any car services.

Awesome staff. Everyone was helpful, friendly and professional. Purchased a very nice car.

Great People: sales staff: service department, everybody. BTW they REALLY want to sell you a car. They really want you to come back and buy another one - so they treat you well the first time. Go check them out.

I received an advertisement to relinquish my lease to buy or lease a 2020 or 2021. These things never work out but you never say never. I met the best salesperson at the door that morning and he listened and found a great car for me. He also found a great used car for me son, who was in need after hitting a deer. All the employees were great. I appreciated the car if the person that walked me through the details of my car before I drove it away. Thank you.

Recently purchased a 2022 Kia Telluride. I went into the dealership and spoke with Joseph Sprunger, and was on the fence for what car would fit our families needs and he went over the differences between the 2 SUVs we were debating. We placed an order for the Telluride after weighing our options. Joe kept us updated on the status and checked in on us during the waiting period, even offered personal rides since we had traded one of our cars in and were down to one car. When our car arrived (earlier than anticipated), we had all the financing ready before we even went to the dealership and the finance manager was friendly and didn’t push unnecessary add ons. The whole process was very quick and they walked us through all the features and setting up the car electronics. As a first time Kia owner I’m impressed with how smooth everything went and the initial quality of the vehicle. I was blown away when I first got into one, and if you haven’t been in a new Kia in the last few years, as I hadn’t, you really should add it to your list of cars to check out. Overall very impressed with Joe, financing, the management, the detailing work put in before picking up and the thorough walk through of the vehicle so we weren’t leaving uneducated. Had Joe not shown me the interior of an already sold vehicle just so I could see it in person I would not have purchased the vehicle we did so if you’re in the market, I recommend taking a peak at least and you may be as surprised as we were, coming from a 2015 4 Runner. This is my personal experience, however, it’s been great, we love the car and the service has been amazing before the purchase as it has after.

Jamie was amazing! I worked with her when purchasing my new Seltos. Shes great at communicating and extremely friendly. Everyone at Kia of Des Moines has been really nice and helpful. The geberal manager, Jason, is fantastic to work with. Any problems or issues, he is there to fix them.

I had the pleasure of working with Bill Stone. He was patient and explained everything thoroughly. He was not overly pushy like many cars salesman can be but took everything at my pace. He worked with his team and got me an awesome APR to make my new car incredibly affordable. After getting the car and before driving it off the lot they had someone explain all the features to me in detail and even helped me connect my phone to system in the car for a hands free experience. Great cars, staff, and affordable prices!

My engine failed at 111,000 miles. I baby my cars so proper maintenance has always been done. I get it towed to Kia and of course Corporate Kia doesn’t what to take responsibility, even though thousands of their engines have been failing. The customer service was “ok” here, and found an extended warranty I didn’t even know I had. Weeks later the warranty claim is finally approved, but will not cover the full cost of a new engine but will cover a used engine for $100. Ok great, replace the engine with a used one, I don’t plan on owning this car much longer. The reason I am giving Kia a 1 star, is because they showed no sense of urgency. They had my car for 6 weeks and wouldn’t even get me a loner in the meantime. I do not feel like Kia went above and beyond in any way shape or form, and they placed the company above the clients. I will never buy a Kia again.

I came in wanting to just get a pre-owned car just something for the time. But ended up leaving with a beautiful 21 Kia Rio! Presley was fantastic and the guy in the back was really nice also!

I had an amazing experience! My new car is a Kia Forte. I love it !! Jamie Collier was absolutely wonderful. Kyle Doerhoff was really great teaching me all the bells and whistles. I would recommend Kia toall my friends.

Kia was wonderful to work with! Very knowledgeable and helpful with all our questions. Great dealership, great cars, great people!

Was at the dealer to take care of a recall on my car. Everything was taken care of in a few hours. Service advisor was friendly and professional.