Amazed by the customer service! spoke with JW about some gift ideas for our staff for an employee appreciation event we are having. He was super clear, transparent and friendly! great goods, great people working! looking forward to some in store events I will most definitely have to stop by!

They sell stuff telling it has lifetime warranty then its time to take care of it they say the item has limited 1year warranty

Great products made in Detroit. JW made the entire sale process incredibly smooth. Outstanding customer service!

Great watches and selection but honestly not responsive at all. Bought once piece from them but they were actually very hard to get a hold of. Had to call maybe 10 times at different times and finally someone picked up. Finally managed to get a hold of someone and only after we agreed on a price was email response quick. I was interested in another piece and sent two emails and at least 5 calls but no response for days. Maybe its just me but definitely dont have the same experience as everyone else.

Just want to give salesman Justin at Shinola Detroit at Cherry Creek a huge shout out! Justin is a amazing salesman and represents Shinola company to 100%! He is dedicated in making sure his customers are 100% satisfied! He is so friendly and makes the transactions smooth and easy! I purchased watches from him and I live in Georgia ! That’s how good his customer service is! I hope the Shinola company really reward and acknowledge this review because A employee like Justin is Rare! Thanks Justin! Terrance & Crystal 😊

Justin consistently goes above and beyond in terms of customer service. He has been attentive to my calls and fulfilled my request beyond what I could have imagined. Whenever I have interacted with other employees at the store, they are also fantastic as well. Definitely recommend visiting this location.

Everyone here is super helpful and nice. I dont buy luxury watches all the time, but when I do itll always be a Shinola just because of how awesome and accommodating the people who work here are!

Ben was outstanding; just very genuine. Knowledgeable, friendly, and goes out of his way to help the customer. Very good.

Shaina has given me the best customer service on multiple occasions, is quick to resolve any problems, and always finds a way to go above and beyond for me. So much praise for her!!!