Do not trust the sales people they will give you a great deal and then your bill will increase out of the blue and your internet speed will decrease. Dont worry there will be nothing you can do about it except to be transferred from department to department via phone for hours with no resolution in sight. American Cable Systems turned Comcast turned Xfinity no matter how much rebranding and marketing they do they will still be a greedy corporation thank you Ralph J. Roberts. Also did I mention they have a monopoly in most cities goodluck finding any other internet options. Sincerely Another Unsatisfied Customer.

Very fast and efficient service. I dropped in with no appointment on Saturday and only had to wait about ~10 minutes with several people ahead of me in line. I had Ambrose helping me and he was able to quickly resolve an issue that the phone service support could not after months of trying because he had previous experience working at the call center and knew exactly what to do to fix my problem. Friendly and wicked smart. Id recommend anyone come to this store if theyre having trouble using the phone or online support.

Was having so many issues with Comcast over the phone/chat, so I decided to stop in the store. We were helped by Jasmine and she really went above and beyond!!! I had kind of unconventional service needs that needed a lot of special attention and Jasmine made the process super smooth. When I was having issues installing at home, I texted Jasmine and she was able to get a tech out the next morning. (I tried calling and they told me over the phone it would be a few days.) Thank you so much Jasmine you are the best! ♡

New to Denver and we signed up for service. Equipment to self install arrived very quickly but we were unable to access the internet. After a call to Xfinity we were informed the previous owners of the house we are renting owed money so we needed to go to the local Xfinity retail store and show proof of identity and address which we did. Two days go by and still no service. We call again to learn that our service had been canceled as they still think we are the previous renters. We were asked to go back into the store with additional identification. We said no thank you, called CenturyLink and a technician arrived two days later as scheduled and set everything up.

Very easy process to make changes to my service. And the representative I met with, Aaron, was good about matching the offer that was available online. Even without an appointment, it was not difficult to get a meeting.

This is a very big store with great customer service I recommend anybody to come here if you are looking to get a good deal or get a cell phone and more great products and very friendly staff.

I had to set up an internet account for my parents. I was greeted upon entering the store. Dion Gonzalez addressed my 3 year old grandson immediately and made sure that he was happy, comfortable, and entertained before we ever got started. She talked to him on and off while we worked. She handled my needs expertly, even giving me a direct number to call if I had any trouble setting up the system or with questions. She scheduled a service call so that I was covered if I had a problem I couldnt solve. She told me to cancel it if I was able to get everything working ourselves. It was a painless and even enjoyable experience, all because of the wonderful customer service provided by Dion.

Blaire spent a lot of time with us to solve many concerns. She was professional, extremely helpful, patient and we were treated with respect. I have not had positive experiences at other Xfinity locations.

I wish I could give them zero. The left hand does not know what the right leg is doing. They keep you waiting if you are wearing a mask.

Absolute garbage. I’d prefer to hire a landfill for my internet service.First outages all around Denver so I have to use my expensive iPhone hotspot for work.Second, I called on Aug 21st to stop service at my apartment on September 15th. Then on September 2nd I try to log onto an important work zoom call and sure enough there’s no internet. They stopped the service on the 2nd. WHY would they do that when I have paperwork saying to stop on the 15th!?! Beats me.Third, you literally have to jump through hoops to get to a HUMAN on the phone. This company is a joke.Looking forward to never using Xfinity or Comcast again.

What could have been a bad experience, Krista at the downtown Denver store turned it around. We had a problem with accessing the mobile app. Krista called in to the techs and stayed on the phone until it was resolved. She also went above and beyond in helping us return a phone. It was her professionalism, determination and outstanding customer service that gives me confidence in staying with Comcast. Also thanks to Blair her supervisor who’s friendliness and humor made our time there enjoyable. Thank you Krista and Blair for your world class customer service.

My aunt and I came in last week to update her TV box and add WiFi to her new condo. Dion helped us out and was amazing! She is very knowledgeable and was patient, professional, and extremely sweet to my aunt and me. 10/10 would recommend. Thanks for all of your help, Dion!

Please make sure you have a record of everything they tell you when you deal with these people they will lie as they did to us and because we didnt have a record of what they told us they robbed us of more money than originally they told us for an upgrade we did again make sure what they tell you its the same thing on your contract because they will lie and get away with it not talking about the Stores though havent dealt with them this was over the phone

WHY GO ANYWHERE ELSE??? BEST CUSTOMER SERVICE by Jairo, Xfinity Representative with ALL THE ANSWERS to your Internet questions!!! He was able to pinpoint the problem with my Internet by thoroughly investigating all possible issues!!! Once he identified the problem he IMMEDIATELY fixed it!!! DONT GO ANYWHWERE ELSE!!! GO HERE AND GO SEE JAIRO!!! He will be at the door of Xfinity in Cherry Creek to greet you with, Hi, Welcome to Xfinity! How can I make your Internet Service EASIER?

Martin was a great help with getting my issues resolved. Thank you!

I had a great experience at the Xfinity store today to return a few pieces of equipment I no longer needed. I was blown away by how quickly and easily I was helped. Shoutout to Jasmine who was engaging, attentive and provided excellent customer service. If she is not already a manager - Id consider it, Comcast!

I showed up on time for my appointment ( booked through the Xfinity App) with both my appointment confirmation and a copy of the text message I replied to as part of their checkin process in hand. Upon arrival the store “ greeter” told me he had no appointment for me in his records and I would have wait as a walk-in. ( 1 hour wait) I showed him my confirmation and text and he said too bad but my choices were to go sit by the window with the other walk-ins or leave the store immediately. I have never been so rudely treated in my life. If today’s greeter is the best Xfinity has to offer for customer service it’s only a matter of time before they go out of business.I left and contacted Century Link for internet service. They were responsive and professional and immediately set me up with new service, which by the way works great, is materially faster and costs less. Thanks to Xfinity’s unprofessional customer service, I am now enjoying the best internet connection I have ever had.

Typically one is not too excited to go into any type of tv/internet related store. I fully expected to have to wait, and really carved out at least an hour of my day in order to complete my task.I was above and beyond impressed with the team at this specific store!Krista was incredibly helpful right off the bat, and there were plenty of people there to not only greet me but to see if they could help.I got back about 55 minutes of my entire day because they were on top of it and I am very grateful.

I was unable to speak to a human and the automated service could not help me. It disconnected me twice.

It was time to upgrade phones and ditch the terrible network I had and Aaron got me an AWESOME deal on a new galaxy S21 5G. I was seriously blown away by not just the price but the customer service I received. I highly recommend this store and specifically Aaron H.!

Aaron, the rep who helped me was knowledgeable, fast and courteous. To be honest I was blown away. Aaron told me a few interesting facts of my local market in Cherry Creek, found my account, and had me out of the store with exactly what I came in for in less than 10 minutes.Exceptional service and staff.

Absolutely GREAT customer service Jair and Aaron! You guys went above on what you needed to! Thank you so much!

I was having the absolute worst time trying to transfer my service into my new apartment. I was ready to drop Xfinity, as a last resort I went in person into the Xfinity store and worked with Krista Phillips. She was AMAZING. I cannot be more appreciative. She was so helpful and personable. I had recently sliced my hand open and had stitches therefor I couldn’t type on my phone or set up my account myself. She did it all for me was so sweet and funny. My internet it up and running, she got me a great deal. I will be sticking with Xfinity as long as Krista is there. 10/10 experience only because of Krista.

I went to to switch over my cell phone provider to Xfinity mobile and was so worried of loosing my number. Dion was great! If I could give her more stars I would. She helped both me and my boyfriend (we has separate carrier) to keep our numbers and helped me set up my new phone. The switch took a while but Dion was absolutely amazing.

Shady business practices. Lousy customer service. Wifi cuts off every other day. No discount on my bill. I keep having to restart my modem. Customer service is like, thank you for trying to fix the issue before chatting with them. No that’s just no. Took 4 chats to finally have them send a tech. All customer service reps said the issue was fixed and I shouldn’t have any more problems. Right.

I’m not a fan of Comcast, but I’ve noticed across multiple customer service interactions that they’re a changed company. I was treated promptly, expertly, and efficiently.What more can you ask for?

Short 5 minute wait with 1 person in front of me. Spaced for COVID. Knowledgeable professional, and friendly staff. Only 1 instance of them recommending their phone service since I can save due to my internet/cable plan.Overall wonderful.Store was also very clean, lighting not too bright, and sound was just right (not too loud, very quiet).

Great service! Martin was awesome, super helpful and very fast. Extremely pleased

Friendly. Good costumer service.

Went in close to closing time to swap out my modem, the team was prompt and efficient with the service. Informed.me of other plan options to get the best bang for my buck. Super friendly. Thanks for the amazing service, I will definitely visit that store.for any future needs.

I went to this location to pick up a modem. I was in and out in less than 5 minutes. The gentleman who helped me was very kind, professional, and efficient. The install directions were so easy. The entire process of picking up and installing the modem was the easiest and quickest I have ever experienced with a cable/internet company.

Had a wonderful experience at this store. It looked nice and was clean and the guy who helped me, Aaron, was polite and fun to chat with. Definitely recommend!

That was such a great experience a everyone was so friendly, helpful and knowledgeable. The store was so clean, bright and inviting. I didnt want to leave!

Good friendly service. Aaron was so nice and helpful.

When we walked in, there were more employees than customers. I asked if they could replace a broken censor I had in hand and the host put us in a cue. We waited for 20 minutes as my pregnant wife stood on her feet keeping social distancing, which she than asked the host if they could just replace the part. The host then told us “oh, was going to tell you, we don’t carry those in store [...] you can just call in...” I than asked why he didn’t tell us that in the first place, and he got very short with us. Did not seem to be a very efficient experience and may consider dropping their security system given the service.

Would not recommend xfinity to anyone that can avoid it. They are all based on commission and look out for no one but themselves and the company.

I come in to pay my bill here monthly and this team is so nice. They always offer water and check to see deals for me. I am trying out the security and I really like it so far. The other day I was paying my bill and a few of them were helping a car that was stuck in a parking spot because of ice. They are good people and Xfinity is lucky to have them

I just want to check with this location to see if the self install kit was available for pick up. Can I do that? Nope.

Dion at Xfinity was ABSOLUTELY amazing. Her service was professional, fast, and on point. Not only did I get in an out in basicslly 5 mins, but I understood everything that is included in my package.The extra length to help me understand was above and beyond, she deserves a raise!!! A definite 5 star experience. Going right back to this location to see her and get her expertise!!

Went to a different store and they didn’t listen to what I was asking for and were pushy. I went here and they asked questions, listened, and confirmed that they understood me. I left with a package that came with what I needed plus home security in my budget and feeling great. They showed that they really cared about me and made my day by showing how to worm everything I was getting at the store. I left really happy. And they validated my parking in the garage next to the store!!!

Treated me like family! Love coming in here! Big plus they had the broncos game on the big screen while I waited

I have only had this service for 24 hours but it has been a nightmare. I wont actually have internet for another 20 days. They sent the wrong technician to my house and failed to connect the internet. I work and do school from home right now so this is a big issue. The employees are not helpful and lack compassion.

So, We went in to register our phones through the new Xfinity Mobile service. We were greeted by someone immediately and offered to sit down to get set up. The place was extremely clean and spacious. The sales representative’s name was Jasmine, who was very sweet and knowledgeable. Not only was she helpful in explaining every feature and question we had, but she also discounted some previous late fees I had from earlier that year for seeming like a reliable customer. She didn’t have to, but she did! The environment and staff honestly seem very happy and excited to help, making it all around a smooth and comfortable experience! Shout out to Jasmine for the great first impression! 😁

The store is a new location and has a beautiful look to it. Overall a very appealing and great atmosphere to be in. I visited the store recently and the employees were friendly throughout my whole entire experience. One particular employee had helped me with my questions and concerns and was very knowledgeable of the products her company provides. Trista was superb with her customer service and provided an attitude that showcased her passion for helping her customers. Thanks Trista for your help, you made this process a whole lot easier for me. Will definitely recommend this location to others.

Awesome and easy... seriously a first of any of my comcast or xfinity experiences ever

I just recently transferred to the area for work and decided not to go with DirecTV and try cable for the first time in 10 years. I was nervous about finally making the change but Aaron? was extremely helpful and made me feel like I made the right decision. The store itself looks great too and was clean and organized. Ill be interested in additional services from them if things work out for the first few months.

They were awesome. We came in to port over 4 lines just 30 before closing... not realizing this was a time consuming process. The staff happily helped us for an hour past their closing time. And they did a wonderful job and offered great tips. They were also good at helping a Boomer with new technology (their first iPhone). Outstanding!

Just had the best experience I have ever had at Comcast. Dion GonzaleZ with a Z got us in and out of there within 15 minutes and made us feel so welcomed. She was also fun to talk to which made our experience that much better. She was very personable, we’re from California and she recommended places for us to visit and welcomed us, as she’s a local. Thank you Dion! You’re the best!

Beautiful updated store, great staff!

I’ve always had such a difficult time with the Comcast customer support over the phone but I started going into the store and they are so unbelievably helpful and easy to work with. I’ll never call the support line again I will always come in here!

Fantastic service all around! I just moved to the area and happened to stumble upon the store. It is gorgeous and the vibe is great! Both times I went in I didn’t feel pressured in any way to purchase more services than I wanted and the workers made me feel comfortable! Jasmine was great and made my experience easy & enjoyable!

Dont get their services. I moved to verizon with same numbers months later they still charging me. Customer service is horrendous.

My experience at this store was by far the best Ive had with Comcast over the several years Ive been using their internet service, off and on. Speak with Jasmine if you can- she went above and beyond to earn my business, and Im grateful for how readily she was able to overcome the few hangups I had.I would highly recommend that you pay this store a visit if youre setting up new service or seeking an extension on your promo pricing. Dont do it online, dont call customer support- go to this store and give them a chance to wow you!

The customer service at this store is almost hard to believe. It’s outstanding and I mean that in every sense of the word. Their employee Dion has gone out of her way to help me at every turn. Even when I had issues later I was able to contact her personally to solve my issues. It’s like having a direct line to Xfinity. It is rare these days to see customer service like this and employees as good as Dion. She is a true credit to Xfinity.

These guys saved me after calling so many times and not getting any help. I was at my wits end but these employees took care of my bill, got me a new clicker and gave the best service. They went out of their way to make a pleasant experience and took ownership of the problems I had even though it wasn’t their fault

Dan showed amazing customer service. Thanks!

Daniel Long helped me and did a very efficient, proficient, and friendly job. The store was very nice, clean, and well staffed. No complaints here!

I truly cant brag enough on Krista and Martin. I had just had a terrible experience with a different provider and wanted to find a walk-in storefront for assistance setting up internet. I was in and out of the Cherry Creek location for Xfinity within about 10 minutes, and I had internet ready to run when I walked in the door at home! They were also great at explaining setup for someone like me, who isnt tech savvy. Highly recommend!

Thank goodness this store is still open. The team here is taking every precaution to keep the rest of us safe.

I went here just to check the store out since it is in my neighborhood. Wow, this is way better than the other stores I have been to! The employees were very nice and offered to check my account- they showed me the security and I cannot wait to get it installed. Good job to this team

Great service, Aaron was very helpful and kind. Thanks Aaron!

Man I was dreading having to go talk about my bill because it’s always been such a pain. I talked to Martin and he was patient and listened to all my concerns. He made sure I left with what I needed and treated me great. Not worried for next time

Very friendly. Very knowledgeable. Very helpful

I went to the new Xfinity store in Cherry Creek North last week to see if I could get a promotional price on my current services. I was taken care of by Krista Phillips with support by her supervisor Joel. Both of these ladies did a fantastic job of taking care of me and were able to extend my promo print for another 12 months. In addition, they upgraded my cable TV box to the voice controlled X1 free of charge! This was the best customer support experience I have ever had from Comcast!

Horrible customer service. If you want to talk to anyone on the phone it is almost impossible, if you want to look at your bill it is almost impossible. Horrible

Wow. I have never been a big fan of Xfinity but I am extremely impressed with the service that I received on my visit to this store in Cherry Creek North. The store is beautiful but the customer service is out of this world. I will never go to another Xfinity store and I am telling all my friends to run not walk over here. Way to step up the game

This store is brand new and super nice. The employees are all very knowledgeable and helpful. Krista helped me when I went in and was amazing. I would definitely recommend this location!

I was ready to quit Xfinity forever and sue the pants off of this company. I talked to Connie in that Xfinity store in Cherry Creek and although she did not fix my issue that minute she was the first person to listen to my frustration, show she cares, and show empathy for my situation. She told me she would help me every step of the way and help solve my problems. I gotta be honest, I did not believe her at all because I had heard that before. She actually did what she said she was going to do and made sure I was taken care of completely. I am a convert and will stay with the company as long as I can work with her and more employees like her.

Overall Xfinity is pretty good but the service at this store is above any treatment we have received at any company but especially the Comcast of old. Impressed.

Staff was super friendly and willing to help with whatever concerns or questions you have. Service was very quick, I was in and out in less than 15 minutes after setting up internet service. The store is brand new and a great experience overall.

Krista was super friendly and helpful when I returned an old equipment here. Will definitely come back to this location whenever I need to. Not to mention the new location looks amazing!

I really loved talking to the tall dark haired woman. She was full of energy and made my day. She was very helpful and made sure to help me with everything I needed

Two girls helped me fix a three month long issue that I couldn’t get proper help with over the phone in 10, TEN MINUTES!!! I am so thankful for you ladies!! Clean professional store with great service and wonderful employees.

Great service. I talked to a couple reps including Krista who was super helpful. She asked a lot of questions to understand my needs and got me fast internet with tv and this cool internet security thing called xFi for a good deal. It was nice that the manager Connor came over to see if her employee needed anything. Shows that this team takes pride in their work and that they value customers. Keep it up. I’m excited to have this as my home store now

Super quick and very helpful staff!

Definitely get your internet service from here! Had one of the best customer service experiences ever, Dion is absolutely amazing!

I wouldnt want to go to any other location! This brand new store is very clean and the staff are friendly and extremely helpful. One staff member in particular, Jasmine helped me with everything I needed!10/10

After dealing with some pretty bad customer service from t-mobile, I decided to switch carriers over to xfinity and I have zero regrets.We spoke with Jasmine and she was by far one of the friendliest people I’ve met. She covered everything we needed to know about xfinity mobile and made sure the transition went as smoothly and quickly as possible. My boyfriend also had questions about his internet bill and she was able to help him out with the costs.Overall, just a great experience here. The level of professionalism cannot compare at this location.

Impossible to get a hold of Comcast. Service is garbage. Tired of a company with zero accountability. Terrible support is what happens when there is no competition!

Do you guys have iPad pro in-stock?

Jasmin was the best! I had such a great experience compared to my awful experience at CenturyLink. I came in and she helped me and told me about a few services I had no idea xfinity offered that I will for sure be back for. She was pleasant and answered all my questions! 5 stars for Comcast and 5 stars for Jasmin!

Great customer service!! Dion was so helpful getting us set up with our wifi system- really appreciated her insight into different plan options and her positivity. I highly recommend stopping by this store for your xfinity needs so this friendly awesome team can help you out.

I worked with Krista and Conny at the store for my mobile. They were very helpful and gave me a bunch of candy! Well done ladies or BZ(bravo zulu) if you were in the Navy.

Dion at the Cherry Creek store made all previously bad Xfinity experiences wash away. Took care of my client in an emergency situation and has been nothing but helpful going forward.Go visit her in cherry creek!

Dion was a great help! Needed to return some equipment in a hurry, she greeted me with a smile and her team got me taken care of quickly.

Great service! Dion did a great job assisting in setup too

Everyone greeted me with big smiles, super knowledgeable about services and pricing and was able to help me understand xfinity mobile and their packages with what I already have.

Just wanted to say Thank you to Trista who was extremely helpful and such a delight. Very outgoing personality.

We got help from Jasmine and she was courteous, professional, helpful and knowledgable.! Great service.

Beautiful new store in downtown denver, located in front of the Cherry Creek mall. Come in and check out what we have to offer.

Can you connect to the WiFi network outside your home or office like you used to? I cant. Its hard not to be cynical but once again thecable company has delivered poor service.I signed up with the high speed home internet with the ability to auto connect to WiFi in the Xfinity service areas. That worked great for almost two years. I was actually happy with the cable company for a short period.Now, I can no longer auto connect and when I try to login in I got a dead end.Good thing I now have true unlimited data from my mobile company.But I signed up for the Xfinity mobile WiFi for those times Im in a cellular hole.

Jairio helped my girlfriend and she told me to leave a review. The peopl on the phone messed up our account and we have been on the verge of switching due to the nightmare. Jairo asked tons of questions to understand our problem and told us it would take some time to get it fixed but he’d help us nd he’d keep us informed. He did that, helped us find a package that worked better and offered to be our personal Comcast guy. I’m glad cuz we need that. Good job he needs a promotion!

Comcast has really turned it around from a customer service perspective. Excellent service and very friendly/helpful staff.

Quick, helpful, and understanding. Top notch customer service!

Cool store, great staff, don’t call- go to this store instead

Painless and friendly, fast service and knowledgeable staff. A+

Everyone was so great and Hunter was really helpful!

Mask is required

Jasmine was a huge help for me!

I hate seeing Xfinity spam letters every two weeks in my mailbox. I contacted their office and asked to stop sending me their spam letters. Their promised to stop, but they didnt. Now I hate everything about that company and Im never gonna buy anything from them.