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West Delray Collision Center
9701 W Atlantic Ave, Delray Beach, FL 33446, United States
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West Delray Collision Center
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Ke
Review №1

These people are genuinely incompetent in all regards as an auto shop. The numerous parked cars outside are your first sign of how slow and unreliable they are. Came here to get a rear parking sensor and some bodywork repaired. Upon getting cleared by insurance, West Delray Collision Center said that we could bring our vehicle over and that the local enterprise would be ready with a rental, this was far from the truth. The correct process, if its for minor work is to bring your vehicle in, have the auto shop take pictures and then theyre to send the images to clear it with your insurance before you can bring the vehicle for actual repairs. West Delray Collision Center did none of this, forced us to take the bill on the rental we needed after taking our car for over 10 days, with NO WORK being done to the car. When we picked up our vehicle they could not find our key, we had our spare with us, but long story short, they leave keys in the vehicles unlocked so that anyone may have access, but with the amount of expensive cars left out this is possibly the worst and stupidest business practice Ive ever seen. HIGHLY DO NOT RECOMMEND!!!!! ANYONE LOOKING TO GET CAR REPAIRS GO LITERALLY ANYWHERE ELSE. If I could give it fewer stars I would. An absolute disgrace.

TO
Review №2

This a wonderful body shop service. My car rides better then new. Excellent service with great professionalism. Highly recommend

Gl
Review №3

This will be my second time taking my car to West Delray Collision for two separate accidents Ive been involved in. Since I received such an excellent customer experience the first time, I decided to use them again. I wouldnt take my car anywhere else!!

Ro
Review №4

They lost my keys on the day I was to pick up my car. It also took them 3 months to fix my car.They still have not returned my keys.

Ch
Review №5

West Delray Collision was AMAZING! They have a great operation set up, a very friendly staff and a positive attitude! West Delray made me feel very comfortable and safe after my car accident. I could not be happier! Thank you!

Ju
Review №6

The best collision repair facility hands down. They’re Audi certified among many others.

th
Review №7

Both times I have used this place they have taken longer than estimated. Front dest staff is excellent. When they send painting jobs out to Rocket Painting and Body Shop you cant tell the difference from factory paint. Worried that is not the case when they do there own painting.Just spoke to Production Manager and he admitted he was not please with the paint job on the hood of my car and was going to try and polish it out, thats why he needed it another day. Well see!

Ra
Review №8

They are dishonest they will keep your car for 3-4 month to drive up the insurance claim to the max they kept my car for over 6 month they did the body work but they never fixed the technical problems because of the accident. Today I had to pickup my car not fixed because the aggravation they cause me by Lying and being dishonest

I
Review №9

Had an unfortunate run-in with a trashcan and needed to have my sideview mirror repaired. After visiting numerous auto body shops, Mitch with West Delray Collision Center was by far the most professional, friendly, and went above and beyond to make my unfortunate accident a less painful one! I would definitely recommend!

Li
Review №10

W. Delray Collision did a very good job repairing the car that was damaged in an accident. They had to wrestle with insurance and didnt back down. Always answered the phone right away and provided prompt updates. No surprises, very thorough. Took the time to explain everything. Most of all, when the car was done, they helped get it us because we couldnt get it then. Great service, great work.

Ni
Review №11

Came back for my 2nd rear end collision. Technician told me that the carbon fiber spoiler on my car is fake, but they failed to realize they were the ones who installed it in the first place. Currently car is over 2 weeks late and they’ve given me 3 timelines which have all been wrong. They repeatedly tell me they’ll call for status updates, but I haven’t received one call. It’s very obvious this company is willing to screw over their customers.

Jo
Review №12

Greg and Kym and their staff at West Delray are all super friendly and helpful. They give very professional and high quality service! The body work they did on my car was amazing. It turned out perfectly. And the car was spotlessly clean and detailed when they returned it to me. Great value too! I highly recommend West Delray Collision Center!

Ma
Review №13

The staff was great, Tim who took care of my case, was always very attentive and made sure to provide the best service. Thank you!

Jo
Review №14

Amazing experience!!! I am in Palm Beach I was recommended West Delray Collision as was told they were the best for detailing and scratches. My new Audi SQ8 was scratched in transport from NY to FL. Drove down and met with Forrest who was not only professional and knowledgeable on fixing the car but overall super nice guy. Schedule an appointment to come back and get the car fixed and was beyond thrilled with the service they did. They really did a great job. I would 100% recommend West Delray Collision to anyone in Southern FL as they are worth the drive to there to get your car fixed. Thank you again.

Ma
Review №15

A class act company. Kymie and her team were so great to work with from the very first call I made. I literally just dropped the car off and they handled everything else. They sourced me a rental car, worked directly with my insurance company so I didn’t have to (that’s the worst part), and they were communicative and profesional every step of the way. Not to mention they did phenomenal work.

Fr
Review №16

Helped me out tremendously and I would highly recommend

La
Review №17

Best body shop in South Florida!! I’ve always had a great experience here. Amazing customer service. I leave with my car looking better than I could have ever imagined. Kym makes sure every detail is taken care of. Super friendly and hard working staff. I highly recommend taking your car here if ever needed.

Ro
Review №18

Im an Audi Brand Specialist that have always referred my clients to John at West Delray Collision Center to make sure that their Audi is returned to like new condition after an accident. This time I have had the chance to experience the level of service personally after my son got into an accident with my Audi S3. The level of service I received from Greg and his staff was unbelievable. I received top notch service from the ladies at the front desk to the young porter that assisted me to remove my personal belongings from my car. Greg and John you guys have an awesome team at West Delray Collision center.

Ma
Review №19

My car is stopped at this place for more than 40 days due a car crash and they are still uncapable of estimating when it will be ready (and Im talking just about the rear damage) - they received the parts one month ago telling their timeframe would be from 3-5 weeks and until now every time I call them they say they dont have a date to finish - when I insist they say somebody will call me and Im 2 days waiting the call. I would not recommend it at all if you need your car for something in less than 2 months apparently if not more.

Ro
Review №20

My car is sitting there 6 weeks.This is very urgent that I get it back,I have no car and is causing me tremendous problems please help me out it it is extremely important. Sincerely Robert Skolnick.

bu
Review №21

One of the best, if not The best high endAuto collision Centers in South Florida.I know the owner for 35 years. Aside fromHaving my own high end vehicles repairedBoth in South Florida and New York as well.You can see by the effort and expense thatWent into preparing this shop to restore anyMake of vehicle back to it’s pre damaged condition. The shop owners work ethic is second to none.

Ch
Review №22

I needed some work done on my car due to a mishap with another business in town. Robert was awesome! He helped me through the whole process in dealing with the insurance and claim, also with getting a rental car for the time my car was being worked on. I appreciated his helpful customer service, care in the details and getting me the help I needed. He made the whole process so easy and stress free. The work done on my car was first class, I was pleased with the finished results. The whole experience was great! I highly recommend this shop

Ci
Review №23

Superb service from the first point of contact. I worked with Kim and she was so amazing. She went above and beyond to help me. Additionally, the shop is Audi certified if that is an important consideration. I have also spoken with other admin help at this shop and all of them were professionally warm beyond what you typically experience from a collision center. Highly recommend! Thanks Kim for making a negative experience of having your car needing repair to a positive one knowing that your car is well taken care of.

TR
Review №24

Had a blown tire and from start to finish they were very professional and kept me up to date on the progress of my car. Highly recommended for anyone.

Ri
Review №25

Two weeks after I just bought a new Honda Civic my left front side was completely crushed in from an accident.I never thought the car would look the same and was thinking about cutting my losses and buying another car.I was completely shocked how good the car looked. I must have spent an hour looking for anything that would show some body work done but couldn’t find anything.Thanks again for helping me through the process, you guys are amazing.

Gr
Review №26

My car has been at this shop twice. They have always provided an outstanding service. The car not only is fixed with care but detailed. They prepare the care like brand new. The cherry on top is the ladies that work at the office. I have primarily dealt with Taylor. She is incredibly understanding, kind, and highly communicative. She’s truly an asset to the company as customer care is the core to businesses.

Va
Review №27

Two weeks after I just bought a new Honda civic my left front side was completely crushed in from an accident.I never thought the car would look the same and was thinking about cutting my loses and buying another car.I was completely shocked how good the car looked. I must have spent an hour looking for anything that would show some body work done but couldnt find anything.Thanks again for helping me through the process, you guys are amazing.PS, hope to never see you again.😁😁

Rh
Review №28

I tried to fix some scratches myself and quickly realized I was not going to succeed. I was referred to West Delray Collision by my wife. She used them previously and was very satisfied.I have a Z3 that need a makeover so I took it in. They had the car a couple of days and when I picked it up they had cleaned it inside too! Very professional and were reasonable.The car looks amazing and spotless. I would absolutely refer them to anyone looking for some body work and paint.B Kennedy

Da
Review №29

The worst service I ever had, 8 weeks and car still is not rightDont or ever recommend

Ro
Review №30

Extremely detail oriented, reasonable pricing for super high-end/highly-qualified collision center.

Ka
Review №31

Wish the service writer would let us know whats going on with our Grand Cherokee.

Je
Review №32

Mike has been a great help during the whole process that my car was in their shop, he was always on top of keeping in contact with me with the timeline on my car and helping with management understanding that I need my car quickly as I was paying for a rental during the time, he made me feel assured that I was in good hands and everything was being done correctly. I recommend using this company especially asking for Mike when you are needing any information while your car is in their hospital

Bi
Review №33

West Delray Collision will forever be my #1 choice for vehicle services. I was introduced to WD Collision due to a white paint recall through Toyota. Freddy Maiorino greeted me at Toyota and took it from there- he had my car sent over to WD Collision where they worked miracles! Given that my RAV4 is a 2012, I am SHOCKED at their ability to make it look brand new: on the inside and outside! Everyone at WD Collision goes above and beyond to provide excellent customer service and care. I will 100% be recommending their services to family and friends in the near future. SO impressed.

ma
Review №34

First time there. Everyone seems pleasant and helpful. Off to a good start.

Ch
Review №35

West Delray CC came highly recommended and now I know why. It begins with the women in the front of the house handling the scheduling. They really couldnt have been any nicer or more helpful. The facility itself looks like it was recently renovated and is extremely clean. When it was time to pick up my car, it was parked out front, freshly washed, looking fantastic. Although I dont look forward to needing another repair on my car...Im happy to know I have a great place to go when I eventually need one!

Pa
Review №36

We brought our car to be repaired.The paint job and repair done is the best we have seen.Our coordinator was Kym and she was excellentThe whole staff was great to us and we couldn’t ask for a better team.We will recommend this business to everyoneWe know.Thank you to the whole team!!!Paul T and George P

Jo
Review №37

I had rear fender damage on my Camaro, and I brought it to these guys specifically Mitch. We met quickly and I was confident theyd do a good job.He told me to drop it off at the start of the week and they were finished a day early. I had them paint my mirror caps and rear diffuser as well, everything looks great and they came in under the estimateThank you Mitch and West Delray Collision and Ill hopefully never be back but if I have to be this is where im going!

Fe
Review №38

I’m very satisfied with the mechanical work that need to be done to my car. All the guys was very professional, patient and informative. My favorite part about my experience with West Delray Collision, is when I got a text about my inspection and I was able to choose and decide on what I want to have fixed. Thanks, everyone!You guys are the best

he
Review №39

This place is very professional and they are amazing with their work! astounding job done on my car I am satisfied with the results! Will definitely come here again

Sa
Review №40

Mitchell at West Delray Collision Center has to be one of the kindest people I have come across in south Florida. He gave me an honest review of what needed to be addressed and fixed what was necessary. I will definitely be a return customer as I plan on making Delray Beach my long term home.

St
Review №41

Amazing experience- Kym has a big heart and helped my family. My car has never looked better.

Da
Review №42

The dealer sent me over here to get an estimate on a few scratches on my car hood. Turns out they wanted to charge me $700 for such a minor repair. Are you kidding me? I can just get a whole new hood for under $200. What a rip-off!

Ge
Review №43

Without a doubt the best!! They’re service is unrivaled!! We dropped a car off straight after a accident that had everyone shook up. The staff we so sweet and kind they helped us to get everything sorted with the insurance and made everything so easy. We drove out with a loaner car from them within an hour and they were super quick to get the repairs done and kept us updated throughout the whole situation. Every time we spoke to anyone there they were kind, professional, helpful and knowledgeable. Would without a doubt recommend them.

Ma
Review №44

Awesome work highly recommended...multiple jobs done there

Da
Review №45

Greg, owner of West Delray Collision, strives to meet customer satisfaction in meeting their expectations. I was aggravated initially as (2) of my door handles were scuffed while in their possession, but after escalating my concerns— he went above and beyond to ensure my concerns were assessed and that my car was back to new!I would highly recommend this body shop to anyone that prefers highly trained professionals when dealing with luxury vehicles!A huge shoutout to Shannon and Taylor in the front. They communicate well and ensure your experience is exceptional!

Ky
Review №46

It wasnt me but I was there.

Ja
Review №47

I totaled my Tesla and chose West Delray Collision center, they are Tesla Certified and had me back up and running as soon as they could. Kim, was amazing and helped me at every step!!

Al
Review №48

This is by far the best body shop I have used. The staff is extremely professional and the work was done to perfection. I definitely would recommend!

Al
Review №49

I visited here over the weekend and was initially helped by Shannon, who reviewed with me the proper protocol for my vehicle and directed me to the right person. Forest came outside and gave me multiple options on what I could do with the small dent on my car that affected my door hinge. His knowledge was evident in his assessment, and he was able to answer all of my questions, as weird as they were. He didnt try to pull the wool over my eyes or try to sell me anything unnecessary. Actually, he grabbed Joey who gave one quick lift of my car and now the door does not catch when it closes at all. I walked out of there 100% happy, I did not have to spend any money and I know where I will be going next.Its great customer service when you have the opportunity to charge a person a lot of money, (I was quoted about $1,500 for the new door), but choose not to. Theyve earned my loyalty just from that and explaining everything to me. This center is customer-focused and is a MUST if you need collision repair or paint!

Ke
Review №50

Great customer service awesome staff thanks again to Kim and Chris Mary

Mi
Review №51

2 weeks ago I had an accident and my car was completed in record time. I’m very satisfied with the repairs and they even gave me a full detail and polish.

Mi
Review №52

We cant rave enough about this first class stellar body shop.The remarkable job of the staff with keeping us posted on the repair process, the SUV rental they provided us on site, phenomenal UNMATCHED body work to our 2018 Range Rover.Highly recommend this remarkable company, best in the industry hands down!

Aa
Review №53

I have a 2019 Tesla Model 3. Only 2 1/2 months old. 25K+ damages. Insurance did not total. They wanted to send to a non-Tesla certified collision center. I chose to have it sent to West Delray Collision Center. They did a great job. Quick (for Tesla) work and a quality job. I wouldnt send my Tesla to anyone else in the area. Car is just as good as new. They always answer their phone and always answer your questions. Were great at keeping me updated as to the progress of my car.

Th
Review №54

GREAT JOB FIXING MY CAR COULD NOT BELIEVE IT, THE CAR FELT AND LOOKED JUST AS THE FIRST DAY I BOUGHT MY CAR!!!! DEFINITELY RECOMMEND THIS PLACE!!!! THE TWO LADIES IN THE FRONT OFFICE KEEPED ME INFORMED THROUGHOUT THE PROCESS!!! THEY CALLED AND LET ME KNOW MY CAR WAS READY TO BE PICKED UP!!

Ba
Review №55

I was really impressed by their responsiveness, honesty, and willingness to explain things in great detail.

Ma
Review №56

This place is a literal den of thieves. Beware. Its not the employees fault as much as it is the owner (Greg).. I hate liars

Ma
Review №57

West Delray Collision is without a doubt the best solution in auto repair for your vehicle in Palm Beach. Impeccable service and most importantly they are certified in almost all brands, their work is even better than any dealer. I definitely recommend it! If I could give it more than 5 stars I would!

Ri
Review №58

Freddy, Chris Marie, Shannon and Greg are all excellent. I love doing buisness with this Bodyshop truly seamless!!!

An
Review №59

If I could give 10 stars I would.... I had an accident and Kim helped me right away towing my car and dealing with the insurance... She calmed me in my time of chaos.... If you need a great competent friendly place to get your car fixed up after an accident call these amazing people... You wont be disappointed! Thank you again for all your help and amazing work!

Fr
Review №60

My 3 month old Audi convertible was hit pretty bad. Greg and Mitch took care of everything and made sure everything was perfect on the car. They communicated really well during the process and kept me up to date on the status of the repairs. They both and their office kept me reassured and it came back like new. They have always been readily available for any follow up questions or tweaking that needed to be done. I feel 100% confident with what they do !! Quality of work, timeliness, great communications ---- they are terrific !!!

Ba
Review №61

Simply not your run of the mill body shop. It looks like every other one but the people are what make this place special. They are by far the most friendly and knowledgeable staff in the area. Ive used them several times over a 15 year period and have never been disappointed with the work.

Te
Review №62

Just moved here from out of state and I was referred by the Audi Dealer. The did an amazing job on my TT. The blonde lady is super kind and funny. They even made a plate of lunch when I picked up.

ni
Review №63

I brought my 2018 Tesla Model X to them for repairs and was pleasantly surprised with the customer service and my repair looks impressive. Forrest worked with me to keep me in the loop and the owner Kym is a sweetheart, great people. Yes, there was a delay on parts but, that is on Tesla not this repair facility.

Ho
Review №64

Didn’t even have to leave my car. They ordered the needed parts, called me when they arrived and fixed while I waited. I never had that experience with a body shop. Their pricing was much less than I expected. Overall, I recommended them to my friends and would recommend them to anyone.

La
Review №65

Thank you ! My elderly parents are thrilled with the new paint job! Owner was so considerate and kind..Fair price too! My dad was so pleased,he asked me to go on computer and write this review for him!👍👍

Ad
Review №66

West Delray collision center has been the best company I’ve worked with in my life! Kim has gone above and beyond with assuring me my vehicle was being repaired and making sure all hands were on deck. Sudesh and Taylor have both been extremely helpful as well with making sure the insurance company had everything they needed to get my car completed. They’ve gone out of their way for me and the situation I’ve had during this repairs process. I’m grateful to have been able to work with such kind hearted people who actually care about their customers. I recommend them to anyone in need of vehicle repairs!!! Big thanks again to everyone at West Delray. You all are amazing and I could never repay you!

Ne
Review №67

Kym at the delray collision center was very helpful answered all my questions and was very friendly!!

Li
Review №68

Professional body shop! Very honest. My car was hit in the rear end, so I didnt know what to do! I heard about West Delray Collision and the service they offer. I am so happy I went. My car was fixed and looks better than new. I will recommend this shop to everyone. Thanks guy and thanks to the office help for your service!A happy customer, very!

Wi
Review №69

They are absolutely fantastic. They were completely understanding and personable.Especially Kym who I dealt with the most, but I would have to say that it extends to the rest of the staff too!

Ch
Review №70

Kym was very kind and understanding. I would definitely recommend this place.

Ma
Review №71

Professionals from bumper to bumper.Great customer service, where it all begins and ends from Kym and Chris. They go above and beyond to make every customer feel welcome. The mechanical magicians behind the scene, are highly qualified and cordial.

Je
Review №72

Very pleased with my overall experience and my car looks new! They called me several times with updates and kept me informed through the different phases of the repair process. Very courteous staff.All in all... very professional and I would highly recommend.

Je
Review №73

Amazing customer service, great work, solid team. Great overall experience, highly recommended!

Er
Review №74

Best autoshop I have ever dealt with! Honest, reliable and fast. So easy to work with and they provide such good customer service and clean work. I will never go anywhere else!

jo
Review №75

One word describes this place. AWESOME!!!! Superior quality and a very friendly staff. My daughters car came out perfect. The owner Greg went over the car with us in great detail. Extremely professional! They handled all the insurance docs so I didnt have to do a thing. Thanks guys!!!!!

Ke
Review №76

Really happy with the work these guys provided to me and my family. I have recommended a few friends to them as well and pull through every time. Originally came their after I got back ended at a stop light by some young hipster playing with his hipster I phone while driving, pencil neck geek. They had us ready in no time and even detailed everything for us as well, cleanest and best looking the car has been in years. Thanks guys.

An
Review №77

I chose them even though they werent under State Farm who was the insurance carrier of the person who caused the damage. Home Run! The customer service was excellent and the resulting repair even better. Dont let the location fool you. They knew to repair it properly would take more than State Farms estimate. Be patient and their skill and results are worth it. Kudos

Ca
Review №78

The people here were good and took very good care of my Toyota Camry XSE which got hit by another vehicle. Great paint job on the back bumber and knew what they were talking about. Which they had a place like this in NY so i can do some more touch ups on my car.

Ca
Review №79

Such a great body shop! The valet at ESPN wide world of sports in Orlando wrapped my 2016 Yukon XL Denali around a metal gate, leaving a VERY deep and long scratch across the side of my car. We were afraid it would never look the same after seeing the damage, especially because its Iridium Metallic which we read was hard to match. We have to say, we are VERY IMPRESSED! It looks PERFECT! Our car was done in the allotted amount of time they told us when we dropped it off. Knowing we have 3 kids and are on a tight schedule, they even offered to deliver it to us if it was easier. The customer service is FANTASTIC and their work is IMPECCABLE!! We will definitely be back if we need more work done to any of our cars!

Ge
Review №80

Great people. Helped me out a lot. Fixed my car to exactly how it was before. Drives perfectly. I feel safe with them fixing my car. Kim was very helpful. Amazing lady. Very understanding. Kind hearted. Great customer service. Would recommend 100%.

Bi
Review №81

The only problem I have with writing this review is I want to give them 10 STARS... From start to finish. The car looks like the day I bought it. 2015 Audi RS5. Actually they detailed it better then the guy I have been paying for years. i dropped of the car and they called my insurance and took care of everything from start to finish. They said it would take 20 days and had it done in 15. Plus there were parts that had to come from Germany. WHO IN SOUTH FLORIDA DOES THAT... NO ONE. I even got a weekly call to update me as they went. 10 STARS ALL DAY... Kim Rocks

Jo
Review №82

Kym, the owner worked with me personally to make sure my needs were met. I had pulled off the bumper on my car by over parking, right before I was moving out of state. Kyms team worked with me and my insurance to make sure my car was shipped (very affordably) to my new location and even cleaned up the interior and exterior completely. New bumper looks brand new. Very warm and personal service.

Kr
Review №83

I brought my Camaro in to West Delray fix a dent on the rear fender. We got off to a rocky start because 1) I was unaware that the car would be transported to a different garage to be fixed (and saw it in the GPS on my Chevrolet app) 2) because it took SEVERAL days longer than they told me originally 3) they could not match the paint correctly and kept telling me that they had to repaint. Due to all these little details piling up I felt I was getting the run-around and had a bad taste in my mouth about it. After speaking to the owners (Greg & Kim) about my concerns and clearing up some miscommunications, we were back in business…!Turns out, that particular shade of metallic gray was very hard to match, it did not even match the factory specifications that were listed on the inside of the door. Instead of giving it back to me with the slight color difference, West Delray kept mixing the painting to get the perfect match. When that didn’t work, they had the paint manufacturing company come and match it specifically to my car and redid the entire thing until it was seamlessly blended and looked perfect. When I got the car back, I had a slight issue with the door panel getting stuck when I opened and closed the door. I got irritated and ended up denting the door trying to close it. I contacted Mitchell about the problem and he gladly ordered new clips to fix it and said that I could bring it in to be fixed whenever was convenient for me.In the meantime, I had switched by New Jersey registration to Florida and was left with big ugly holes in the front bumper when I removed the license plate. I also had a small fender bender which left some minor damage to the front bumper as well. When I brought the car back to Mitchell to have the door fixed he not only replaced the clips and pulled the dent out of the door from me slamming it – he patched the holes from the license plate, fixed the scratch/dent from the fender bender, and repainted the entire bumper for me!Mitchell went above and beyond to make sure that the car looks better than it ever has! I ended up being SO happy with my experience there and would recommend their services to anyone. If you want to bring your car to someone you can trust, who is professional, easy to reach, flexible to your schedule, does excellent work, pays attention to every detail and makes sure that (if there is any problems) the car is not returned to you until everything is made right and in perfect condition, then Mitchell is your guy. Thank you West Delray Collision!

JA
Review №84

The shop did a great job with my Audi RS7. They completed a complex and time consuming repair in a very professional manner. The car looks and runs like new. They worked closely with Audi when necessary and kept me informed throughout the process. The staff are friendly and clearly care about their customers. Highly recommend!!

Da
Review №85

If I could give -1 star I would. I was Lied to repeatedly by Debbie regarding when my car would be ready for me. I was given a date then to be told that she never gave me this date. She then assured me that my car would certainly be done by the following Friday and when I called in on that Friday, she told me that she didnt tell me that it would be done by Friday. Yet, we had several conversations regarding this. I ended up calling my insurance company and had the manager on my claim speak to Debbie. The manager told me that she has been with progressive for 8+ years and have never experienced such poor customer service. My car was in the shop for a month, while I paid for a rental out of pocket. I will say that some of the managers there were pleasant and tried to resolve the issue. If going there be sure to document each call or have dates given to you on paper. As far as the repair, my car was damaged in the rear yet, there was a button/piece near the gear that was missing. Didnt make sense why it would be tampered with when there was no damage up front. Now I have to go purchase the missing piece and have it installed by another shop because I refuse to go back to west Delray collision.

Fr
Review №86

This place is awesome!! The staff is fantastic!! Special shout out to Kym for being so accommodating, helpful and informative!! These guys should get 10 stars!!!

Ge
Review №87

My car looks like it just came off the show room floor, very customer friendly

ju
Review №88

I took my car to West Delray Collision Center for a repair after I was in an accident. I have to say that after seeing some of the other body shops that I went to to get estimates I was quite impressed with West Delray. I received excellent customer service from the front desk and my appraiser Debra was a pleasure to work with throughout the entire repair process. I was always kept up to date on my repair status and always got a call back when I called with any questions.I would highly recommend this shop to anyone that needs to get their car repaired. Thanks guys! Hopefully I wont have to see you again but if I do at least I know I will be in good hands.

Am
Review №89

I had my Lexus towed to West Delray Collision because they came highly recommended to me. Mitch has been amazing to deal with. Hes very professional and always seems to come up great solutions. I also delt with their sister company and the gentleman Hus over at that location was great to work with as well. He always kept me updated with the vehicle and kept me in the loop with the insurance. I had a little bit of an unusual situation so my vehicle was there for way longer than expected. My car rental from my insurance ran out and they offered to take care of the excess charges due to the time frame and kept their word. I know sometimes in business things may not always go as smoothly as expected especially dealing with insurance companies, but the way Mitch and Hus handled every step of this situation was always in a professional manner and executed the problem with solutions. In the end, my car was considered a total loss from the Insurance company. Due to the headache I went through, Mitch offered to help with a down payment on a new vehicle as a customer courtesy!!! Their goal is not only to repair your vehicle (if possible), but they also strive on customer service. To me that goes beyond anything else! Thanks Mitch and Hus for staying on top of things and keeping your word in the end. I would definitely recommend them to anyone looking for a reliable company!

Gl
Review №90

When you are in an auto accident you are shaken up to say the least. You worry about so many different things. West delray collision alleviated a ton of pressure. Not only did my car come out perfect, but they made the process extremely easy from beginning to end. They also kept me updated every step of the way. I highly recommend them if you are ever in need of their services.

Ko
Review №91

Standard pricing

Ge
Review №92

Brought my car in for some long overdue body work and cosmetic touchups.I had a FANTASTIC experience.Greg and the entire staff were great to work with. On-site car rental made it even easier..The end result.. My car looks as good as the day I bought it.Thanks for the great work and great customer service..

Br
Review №93

Highly recommend this place. Was well taken care of by Forrest and everyone. Got my truck in and out and would have had no idea there was damage to the vehicle.

So
Review №94

Helpful

Je
Review №95

Absolute worst place to bring your car. They will rob you blind. They destroy your car then tell the insurance company it was from the accident. If you try to get your car out of there they will give you a 1500 bill. STAY CLEAR OF THIS PLACE

ch
Review №96

Best body shop around! They were punctual, pleasant and honest.

Fe
Review №97

Mitchell was terrific when I stopped at the shop to ask if they could attach a rail rack to my Honda CRV. He made the time to attach the rails to my car on the spot, was friendly and informative, and charged me more than fairly. Im new to the area; I guess I found my body shop today. Thanks, Mitchell!

De
Review №98

Best service worth the wait

Br
Review №99

Came to west Delray collision when my car got side swiped by someone texting while driving. These guys were much faster and more professional than other shops been to over the years. They made handling the insurance a breeze also. Good work hombres

Jo
Review №100

My car came out SHINING! Customer service through the ROOF! 10/10 recommend. Thank you #TheBaeofTheBodyshop

Information
100 Photos
100 Comments
4.7 Rating
  • Address:9701 W Atlantic Ave, Delray Beach, FL 33446, United States
  • Site:http://westdelraycollision.com/
  • Phone:+1 561-638-8300
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
  • Auto machine shop
  • Auto parts store
  • Auto repair shop
  • Auto upholsterer
  • Auto wrecker
  • Car rental agency
  • Certification agency
Working hours
  • Monday:9AM–1PM
  • Tuesday:Closed
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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