The only store in the area that had a ps4 and took about month to be delivered, turns out is defective. They would rather try to charge me to service it, instead of exchanging it or something customer friendly 😤 but no during this bs outside and the rain they would rather have their customers drive across the city for less information in person than the previous phone call. Ill be around to change my other review online as well. 5 to 2 real quick.

I love the Dearborn Best Buy store. They always deliver excellent customer service. They go above and beyond for you. Todd in wireless is amazing. Through the years, he always takes care of whatever I need. Jenna and Zach are the best. They helped so much after the flood when I lost everything in my basement. They are amazing! These guys will take care of you and whatever you need guaranteed!

Even though most stores are empty, they have a good variety of products to choose from. And I love how convenient it is to order online and pick up in store shortly after.

I ordered $450 dollar security camera setup from Amazon,cancelled the order and went to the best buy on Ford Rd in Dearborn because I wanted to know more about what I was buying.I stood around the security cameras for 35 minutes looking for some help. There was a family there looking when I got there that I heard say they were leaving because they couldnt get help. I will have to find a better store to go to when I have time.

Very helpful. Helped me find exactly what I wanted. We had to go on line and he ordered it for me. 😄😄

Almost all of the items from best buy wasnt what I was looking for since most have been always out of stock. I dont blame them However they shouldnt be so pushy about their alternatives. The things I return to this place was always a nightmare. No one seems to get that a waste in quality is a waste of money.

Walked in today in this Best Buy (Ford Road, Dearborn)near our house to check a few laptops with the intention of buying a couple of them for us and near the closing time two representatives approach us and asked if we needed any assistance and after telling them we were just checking the laptops for now, one of them immediately replied and I quote “ Just so you guys know, we’re closing in a few minutes, SO JUST WRAP IT UP (in a very rude tone)” and they continued to walk away laughing about what they said to us. This is the worst experience I’ve had in a store. We understand it was closing time and we were on our way out too, but saying such stuff is extremely rude and shows a lack of customer assistance training is given to the employees. You could have just said it’s closing time and we would have received the message. We’ll take our business someplace else.

The sales person was very helpful and knowledgeable about what I was looking for. He also was nice enough to carry my purchase to my car. Looking forward to doing business with you again Best Buy.

The online inventory was correct so I got what I needed. I walked around the store several times browsing/impulsing and didnt cause the employees to question me which I enjoy. I looked but didnt find a customer accessible price scanner/verifier. I have been twice and enjoy this location, it seems to represent best buy very well.

Sales person was very knowledgeable about product and very polite although he mislead us twice during the sale to make us spend $ but we were going to spend it anyway. We got the laptop we needed and were satisfied in the end. I also found my next purchase

Ben is amazing. Thank you for the great service and expertise. Will definitely be back.

I just had the best experience ever at Best Buy with the help of my man Fred. He was patient, understanding, and really helped me out. I was bummed my order got cancelled and he helped me not only find a somewhat equivalent tv but a better deal at that. Definitely will be coming back to this best buy for all my tech needs.

They had my hdmi to video cable in stock and saved me from a black screen all night. Thank you Best Buy

Had to pick up a phone case. Was fast - in and out. From what I saw, the place was clean and organized. Staff were helpful and friendly. Parking lot was clean and safe.

I love my tv stand I’ve got all my electronics from Best Buy and my tv’s and sound bar and about to buy a laptop touchscreen.

It wasnt busy but was still hard to find someone to get help from. They had signs posted outside and inside that they were hiring.

I was in and out in 10 minutes. I got assistance immediately and was able to find what I needed to make my purchase. It was even quicker when I made a return. I was in and out in 5 minutes. The staff was friendly and I was greeted at the door each time, coming and going.

I didnt like it because I asked for return for an item and usually there is always exceptions after the 15 days to return we all know that but the girl on the register didnt want to ask a manager or accept my excuse or Cooperate at all, she didnt even ask why iam returning it or why iam after the 15 days ?

There is too many sales empty people actually on the floor to help people. I Was ask him for help nobody show up?I just left so sad.

We looked around for something that was moved two weeks ago. After about 30mins a nice youthful guy helped us, and made us happy. So Thanks

This Best Buy was very welcoming to my sister and I when purchasing a new fridge. The recent flood forced us to buy a new one. Mohammad Beydoun was able to help us get a discount and save tons of money! Thanks Dearborn Best Buy! I have been coming to this Best Buy since the early 2000s. It has never disappointed me.

Pleasant event. The associate was friendly and helpful.

It was good went in to look at computers. I saw 1 online. Got into the store, there wasnt too many to choose from. The computer are getting more and more expensive now days

Great service ! They didnt have the item that l came for, but the Associate quickly located it at another one of their stores. I was happy.

Dearborn Best Buy is kind and always ready to help! My sales representative Mohammad Beydoun was able to help me save money on a new fridge I lost in the recent flood. Thanks!

When you walk through the door they ask for your phone number and tell you that they will call you when a representative can help you. We came here to buy a 75 HD TV. We walked in 45 minutes ago and have still not been helped. Their customer service is non existent. This has been a waisted afternoon

This is all about Employee Todd!!!Today’s unexpected trip to this Best Buy location was awesome.My husband and I were visiting family in the SW Detroit area and my father in law asked for assistance in having his photo galley transferred to his new phone. Phoned his cellular company for help and was told to try Walmart but was unsuccessful there and was directed by their employee to try Best Buy.Todd was so patient and he saved the day by transferring those photos to the new phone. My 89 year old relative smiled from ear to ear when we returned him his phone.Thanks again Todd and Best Buy.Also, a thumbs up for the cleanliness of the customer’s restroom!!!Have a great day!

Customer service sucks! Can’t get anyone on the phone and when you go to the store the service isn’t much better! Big waste of time…I WILL NO LONGER PATRONISE BEST BUY NOR WILL I RECOMMEND!😡

Just trying to buy an SSD and stood around in front of the locked cabinet for a while. Not even a hello from passing associates. Guess I’ll stick to Amazon.

Cancelled my TV delivery and set for a week later because of truck problems. Youd think a place like best buy would have multiple trucks. When I purchased the TV I told them employees I need it by a certain day because it was my mothers birthday, I was told it was no problem and assured it would make it on time. Then they decided to postpone my delivery on the day of my mothers birthday which was the original delivery date. Dont assure people a date if you cant make it and plus whats with with outrageous delivery dates? You have truck problems so you push back delivery an entire week? Makes no sense.

They help me out with my flood issue thank you so much Mohammad baydoun

I love coming to this store. Everyone is polite and helpful. Shout out to Dzarion for helping me pick out my new laptop!

Had tons of fun Purchasing a brand new Computer and Laptop. All the cashiers were very helpful and went well beyond to help

Only a few sales people actually on the floor to help people. I ended up finding what I wanted but if there had been a salesperson (only one was monopolized for twenty minUtes by two elderly ladies) I would have known to have bought a charging plug. Apple now makes chargers with only the cord in the package and they changed their configuration so it isn’t compatible with past products. Why does there have to be three greeters? There were a lot of people in the store and I helped one customer myself.

Bought a air conditioning unit lasted 8 months and they tell me its junk and cant help in any way. Dont buy from here save your money and time they sell junk and then tell you that they just can recycle it for you if it needs to be fixed. No stars if I could.

Tried to call to ask about a modem I wanted to buy, they said they arent taking calls right now. I went up there and they werent busy at all but I still couldnt find anyone except the greeter. I asked the greeter if I could get some help in the wifi and networking section. He said Ill need your phone number. I tell him just send someone over when they have a chance as ill be in that section. He insists I absolutely cannot be helped by any employees unless I give them my phone number. I told him forget it, Ill just buy what I need on Amazon.

No place for seniors to sit when they get tired of walking thru that big place.wont go back.

Best Buy that is located in Dearborn has the worst service ever. They have a few employees; therefore,You should wait for a long time to get some help.If I had an option not to give a star to this location, I wouldve done it.Next time I will go to a different location. Hopefully it will be better than that one.

Went for an ac after failing at Walmart and Home Depot. They got me in and out within 10 minutes. Gotta love that kinda of service.

Just Got A New Refrigerator And The Sales Team Did A Great Job

They still taking appointments for anything buy lol best buy

Best Buy is convenient but not the best place to purchase a computer!

Best Buy employees from the Geek squad department under the Windows by Microsoft department don’t care about customers. I will never buy anything from best-buy again. I suggest that no one who has self-respect buys from Best Buy or seeks expert advice from Windows expert’s again. They don’t only want to earn your money, they want to earn your trust, then they want to make you confused so you don’t know how to use their products to produce the outcome you want. Now I know what Donald Trump was referring to when he said “fake news”.As a marketing genius, I will say that I am impressed by this strategy. I also will say that I can do this better then the person, team or department that designed this strategy and the board of directors that administrated the executive orders to carry out this strategy.

I know when I order from best buy I wont get a used item that was returned.

Love this place very convenient when you online shop, pay and pick up right at the entrance, nice staff, fast service, reasonable prices ALL THE TIME.

Had a computer wiz and he made my experience fun and productive...shout out to Big Mike

Just bought the place and hoping it will satisfy you

Said they had a item in stock and then couldnt find it kid looked in 4 places then told me he couldnt find it.

Invested in an Insignia TV 32 inch. Did a Price comparison on Amazon. The sales rep Yandi instantly was not only able to help me out and give me a great deal. She was very professional and knkwledgabls of the Brand and why its a great choics. Im happy with my experince and purchase. Thank you.

A very nice young lady helped me with my purchase. She was knowledgeable, and took care of me quick.👍

Had most of what I wanted but required me to pay cash because their credit card readers were down. Service was decent in spite of the technical problem.

I went to best buy to look for some security cameras it took about 15 20 minutes before someone came over to assist me so I left the store without purchasing the security cameras still looking

Great store got what I wanted without a problem

Always receive good service from employees and excellent products.

Gentleman was super helpful even though I couldnt get what I wanted

I was impressed with the service. Found what I wanted and checked out easy.

Buying a cellphone at Best Buy used to be simple and efficient. It has become so complicated that I regret purchasing a new phone here.

I dont have my receipt to prop out the salesperson who helped my wife and I.He was prompt and knowledgeable with my computer buying needs.

The geek squad was not helpful at all didnt touch my phone to see what the problem was just said yeah your phone is old and you just need a new phone. I was going to buy a new phone but they didnt have it in the color I wanted the samsung galaxy note. 20 ultra but he only had it in a black no solution or to say well let me see if I can order in a bronze and when it come in I will give you a call nope none of that so I left empty hand and plenty of money still in my purse thank you for nothing best buy Dearborn thank you.

Service was prompt and customer service was friendly... Staff was A-1 on helping me find what I needed... 10 out of 10,would recommend!

They were awful. I walked in. The greeter looked over me to the next guests then when he asked me if i was there to pick up. the thing i ordered that was supposed to be there that day wasnt. I was upset because i wanted it for my mom for mothers day. I had to ride an hour away to get that item and didnt get the bundle deal i was supposed to get for mothers day. Very disappointed. Very unfairly treated there

Nice people wonderful service

Clean store. Helpful staff. Delivery is a lil slow

Friendly staff and helpful and knowledgeable

Was in the store trying to buy a washing machine no one came up to me and theyre playing section to help me though there were agents walking around on the floor. had to go find someone to help me but the guy who did wait on me was okay wish I was told that when the deliverers came to my house they would not be able to hook up my washing machine because I have PVC piping and they said they dont hook up the water supply line to PVC piping but I was not told that in the store

Zero to no employeesZero to no items to butThe store look full untill you realize its showcase itemsEmployees were nice tho

When I bought my electronics from Best Buy, the manager, Younis Ahmad, helped me out so much and I only like going to the Dearborn store because he is there to help me out. Highly recommend going to the store and asking for him to help you. I’d also like to thank him for helping me and everyone before and after me.

Pick up order. Service is always fast

Great staff. Friendly, fast service. I dont know how they got my online order out to my car so quickly...Im gonna guess magic!

Great experience they traded our electronic even after the 10day warranty

I wanted to buy a pair of Beats headphones. No one ever came to help me, several associates walked past me and avoided eye contact...maybe I didnt look like I had any money that day.

Answering machine after a min of questionsOur store is experience high volume good bye. Hangs up on customer...Apparently they never added a holding feature so I guess they continue to lose additional sales? Whose the individual Creator responsible for their sales losses?

Best buy was great five stars from me

Excellent salesman he was so helpful an pleasant he went above an beyond with my purchase. He explained the differences in the watches the cost. Hopefully I get him next time.

I need some information about my phone and they helped me wonderfully

I love best buy this one has poor customer service, tho theyll greet you at the door then youre on your own

Good servíce and well stocked.

Some of the best service ever.

Online pick up went really well and fast, same for returning the product as it did work lol. I don’t like the customer service at Best Buy in general, I hope they improve and maybe update the return policy 15 days is not enough for electronics.

This has to be the dirtiest Best Buy location I have ever been in. There is literally dust on everything trash on the floors. I ask y his reply we have bad ventilation we dont have enough people. Well I was asked by a customer had I seen a sales rep i observed them in groups talking. Ill continue to go to the southfield store. I actually came to buy a samsung microwave I settled for a smoke detector that I wiped clean from dust. Y arent they dusting the product and cleaning instead of standing around doing nothing

Clean nice place.

I was looking for a drone for my husband, didnt see any out so I asked the salesman he said if I dont see any over there more than likely we dont have them... I went online and saw that they had some on stock, so I asked another salesperson who name was Ray he stopped what he was doing and check for me with no problem... Excellent customer ... Thank you Ray @ the Dearborn Michigan Ford Rd location

Great place very fast customer service 👍

I been to this best buy many times but the service and help we got from louie was beyond good customer service. He went out of his way to help us with a purchase and took care of business in such a professional way. I would highly recommend this store and its manager louie thank you

Great place for shopping electronics, friendly staff. They do price match their website so check there in case its on special.

Poor customer service, you have to wait for a sells rep the seven people at the counter cant help you go wait in front of the item you want until you get a text and then the rep comes out just to tell you they dont have it in stock. A complete waste of time.

Very good store, if you know what youre doing. They offer a wide selection of products and will price match a selection of online or local retailers. I wouldnt shop for pc parts there but they do have a nice selection of other electronics in store, including unlocked phones.

Oder arrived in timely matter polite and and attentive store clerks! Very good experience! Best i have had all year! Thanks best buy!

They have great electronics!

I waited for over 30mins just to get serviced this place is understaffed.

Great service very helpful nice people

Everyone there was so so polite. I mean everyone I encountered. Also it was the first store I have visited where the had sanitizer and different size gloves at the door for the customer upon entering. Great touch to go along with the great customer service. Put me at ease while shopping there.

Nice area but the layout is a bit jammed, the product is great although the prices are on the higher side. If you are shopping regarding gaming I recommend you go somewhere else because they never have discounts on main stream games.

The best store to buy the electrical appliances

The wearing of a mask is required in the store. The customer service personnel is patient and kind

Great. No lines. Great customer service...

This one in Dearborn 4 0r 5 guys were in a conversation I walked over neither one of them stopped the conversation to ask me if I needed help, I had to interrupt them to get some help

Pretty dope. Good door staff.

Very good store clean and good employees

Great servicesI upgraded the phone there and saved 850 dollars. Thanks