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Mattress Firm Davie
1835 S University Dr, Davie, FL 33324, United States
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Mattress Firm Davie
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A
Review №1

This is a very good place to buy your mattress. They always have sales that last not only a weekend but a couple weeks. The people here are very knowledgeable and quick to help. I started with the Coral Springs and Zoila was very nice to me; she helped me fill out everything quickly and updated me with all information. I live closer to the Davie one so went there to finish the purchase another date. For the Davie one, all three workers there helped me with everything! I even got my mattress in 2 days instead of the back-order that was to be in August. Each of them wore masks, were helpful not only to me but with each other so everyone was in-the-know of the situation.The manager explained when the mattress would arrive, how it would be done, what the workers are expected to do (wear masks, gloves and foot gloves) and not to do (move furniture not including your mattress), how the mattress would feel (it will feel a bit stiff since it’s brand new; it will take about 20 days to feel like it does in the store as many people are constantly on them. There is a 40 day return policy and how much it would cost after 3 months if you decide to return it completely ($400). You can do a switch if you so choose. They will offer the delivery free of charge but if you are not happy and will not wait on them, you can always drop it off at the factory yourself in North Florida), and how to pay for it.The company that does the financing is called Synchrony. They will send an email. Mattress Firm itself sends many emails to let you know of your receipt, your pick up time, a reminder pick up time, that they are on the way, that they are nearby, how was the visit after, and so forth. You can choose phone, text, email or all three. The mattress delivery people were done in 20 minutes. They also allowed me time to vacuum under the bed before they fixed up the new bed and took out the old one. I highly recommend this location to get your mattress and recommend Mattress Firm for your mattress needs! 5 Stars *****!

De
Review №2

Gyo and Hensky absolutely a wonderful experience! Definitely not my first time to mattress firm, but A huge difference in experience! They listened,they helped,they cared! Wow! I am very appreciative! Knowledgeable guys,very friendly, I enjoyed it!

Je
Review №3

Excellent service.Both young men were fast, efficient & so energetic. The price was great & the customer service was exceptional [down to 1 of the young men personally carrying the mattress out to the car for me].Mattress Firm Davie [Reps]... THANK & APPRECIATE YOU!

An
Review №4

Our sales consultant was very helpful assisting us in deciding on the best bed for our sleeping habits. The technology used takes away much of the guesswork in narrowing down the perfect mattress. I highly recommend Mattress Firm and the Davie store in particular.

st
Review №5

My husband and I had a great experience shopping in person at this establishment mattress firm. The sales associates were very helpful with their suggestions and the store was extremely clean. I also like how there was not that many other customers so we really got to take our time and pick up the mattress we wanted with great sales. Would definitely recommend coming in person because it’s not the same buying online

Jo
Review №6

The manager was patient and kind with my parents choosing a mattress. He was also helpful in providing us the best deal.Update: The mattress was delivered and it was not clean. The delivery guys helped my parents by cleaning it but it definitely was not as expected. Be careful as they lie about cleaning clearance mattress. I kept my original post so you can compare before/after. I updated it to 1 star for the delivery guys going above and beyond.

Ro
Review №7

Excellent experience. Sleep Expert was Eric. Great product knowledge and advice. Next day delivery was quick and smooth.Ron

Ra
Review №8

Gyovany was very personable and was able to help us find the perfect mattress for our 2 kids. He was not pushy and was a pleasure to work with. 👍🏼

Ja
Review №9

Best service. They really are great at helping you find a mattress. Thank you guys!

Da
Review №10

Geo was a great host for our visit to Mattress Firm. He was very personable and knowledgeable about his products. The sale went well and quick. Waiting for delivery now. 🙏❤️

Cr
Review №11

The manager is extremely knowledgeable, helpful, and kind. The store is impeccable and clean. We were able to try out different types of mattresses and we were helped every step of the way. We would have been completely lost without the assistance of Gyovany and we are so grateful he was there. Im so excited to sleep on our new mattress when it gets delivered! Im so glad we went to a store instead of just online shopping; theres no way it would have gone this well without physically going in to the store. Thank you so much!!

Ma
Review №12

Excellent customer services as usually, but definable Stephanie went above and beyond.You can see that she likes her job, she explained every detail to every customer and have all the knowledge and patience to successfully meet expectations and more.We were very pleased with the experience at Davie facility.

Ji
Review №13

Great Experience! Educational, not pushy, patient, affordable compared to exact same or similar options found online.The educational part was a treat, I found out why my last innerspring was more comfortable than my, about to get rid of, non-innerspring mattress, and why back sleeper and side sleeper makes a difference. Reading about it online, and laying down on different mattress, or two totally different experiences.

Sh
Review №14

Everyone was supper nice helped us in all our needs o would surely recommend anyone to this place they were awesome

Da
Review №15

I am so grateful I stopped by and met with Gio! He was so knowledgeable and made sure I understood the details of the mattress, the base, and the billing options. Plus, I got an incredible deal! Definitely recommended!

Jo
Review №16

Long story short: I needed a mattress asap for somebody in NY who lost everything recently. The associate here went above and beyond to legit get me the best price he can and helped me tremendously.I went to two Mattress Firms last week and asked for help. The first one I went to I asked, is that the best price you can give me? and the associate pointed at the sticker price and said a blunt yes. This wasnt my first experience at MF so I went to the one in Davie and asked a similar question and the associate there said let me see what I can do. He pulled every trick possible and waived delivery and even was able to get a platform as well for a final price that was $5 cheaper than just the mattress at the first store.I was very impressed with this store here in Davie and would recommend anyone and everyone to shop here. They will take care of you!

Ly
Review №17

Gio is absolutely the best manager and person! Always kind, helpful and respectful

Ru
Review №18

Was fortunate to have the territory manager Gio assist me on my search for a quality mattress at a great price. He over delivered and had me feeling very confident about my purchase. Their promotion was excellent so overall I would go back or recommend this location to anyone else.

He
Review №19

I’m a super fan of Mattress Firm because I always receive excellent customer service when I go there and this time was not the exception. Mason was excellent in hearing me out and finding me a pillow that worked well for my husband. I originally went alone because I wanted to surprise him but I decided it was best to let my husband pick out his favorite pillow. So he went by at the end of the day and Mason took good care of him. As usual, it was a seamless transaction. He was in and out in 5 minutes. My husband is loving his new pillow. Thank you Mason and thank you Mattress Firm for taking care of your customers.

ni
Review №20

We werent planning on buying a mattress here, we were just passing by, but the assistant manager, Stephanie treated us like family and eventually helped us find the perfect mattress for my mother.We couldnt figure out how to work the adjustable frame, and a technician came out the next day to help.The past 3 days, my mom has overslept because of how well she sleeps on the mattress and wakes up with none of the shoulder/ arm aches shes used too.I would give Stephanie 10 stars. AMAZING. Cant thank her enough.

ma
Review №21

Best customer service experience! very professional, kind, and took the time to answer all my questions and concerns. Highly recommend!

Lu
Review №22

Stephanie was the BEST! Very helpful and quick to respond. Highly recommend this store and agent!

Ba
Review №23

Stephanie was my sales associate. I was so impressed with how much she knew about mattresses. She asked me several questions and then chose 3-4 mattresses to try and not rushing me. I can’t wait for my new mattress!

An
Review №24

We came to the store in university dr. Mauricio took excellent care for us. He understood our needs and got us the right beds. They didn’t have it in stock so he arranged everything for us to pick it up at another store. Great customer service!! Happy customer loyal client 😃

Br
Review №25

Erik has done an excellent job helping us with our mattress purchase!!!!

Cr
Review №26

Jeremy was so helpful! He made my purchasing experience so easy and quick. Answered all my questions. I definitely recommend.

Za
Review №27

Hensky was knowledgeable and helped me make a tough choice between several mattresses.Mauricio helped me make a tough choice between many awesome pillows.Excellent customer service. Knowledgeable reps. Good prices and promotions.

HA
Review №28

My Sales person was great. Informative and kind

Re
Review №29

5 star service, great and honest sales staff. Really appreciated Gyovannys knowledge and advice. The prices here are not low, and with certain brands (Temperpedic, Purple) the companies will not allow a free mattress base. However we are excited for our guest room upgrade, and I might start crashing there too. Thanks, Mattress Firm!

Sa
Review №30

I had a great experience at Mattress Firm. I was a bit hesitant at first walking in but Mauricio made me feel extremely welcomed and provided excellent customer service. He’s extremely knowledgeable and helped me get the perfect mattress in my price range. Would definitely recommend to anyone looking to buy a new mattress.

Pa
Review №31

I went into the store and was greeted very politely by the salesmen that were there. Purchased 2 Mattresses and was in and out in about 15 minutes. Very fast service, definitely will go back for future purchases

La
Review №32

Gyo, henske are both awesome! Made the shopping experience very easy!

Je
Review №33

Very pleased w. The information and help that was provided . The mattress i got was very comfortable and the process didnt take too much of my time . Thanks bro 💯

Ma
Review №34

Mason was amazing. They didn’t have the mattress I wanted in stock so he contacted another store to locate it for me. My guests arrive in two weeks and he made sure that the mattress would be delivered before the visit. I was so impressed with Masons’ professionalism. Thank you for the excellent customer service!

ha
Review №35

Very helpful and polite with in picking out the mattress that I needed.

Ba
Review №36

Attention Google its time for you to start paying $$$$ me for replying and reviewing places where I have yo pay for services ....

Mi
Review №37

Excellent customer service from Gyovany!!!

Sa
Review №38

The customer service was outstanding from the technical knowledge to the politeness and kindness. It was a very good experience. Anxious waiting for the delivery.

An
Review №39

Very helpful and patient in explaining and helping clients find the best mattress and price range for their personal preferences. Very clean and organized as well as helpful and great promotional deals too!

E
Review №40

We bought the king Gladney Luxury Firm made by Beauty Rest for Mattress Firm. The worst mattress weve ever owned.The first two days it felt like the display at the store but on the third day it just gave in, and it turned into a super plush, you would sink in it.Be REALLY careful of their shark sale tactics, when buying it at the store they offered to give us a $50 discount but little did we know were voiding our warranty and buying it AS IS.Its been less than a year and we had to get rid of it and purchase a new one from Macys. I know it may seem pricey but we ended up paying 1000 dollars less for a Beauty Rest extra firm.Dont buy from mattress firm. Do your homework. These people are shady business.

Om
Review №41

The sale associate at mattress firm was very nice he didn’t rush you to make a decision on the deal he let you think about it

Ma
Review №42

Great service and fast delivery 👏

Si
Review №43

The staff were very friendly and helpful. They helped me review all of my options and were ready to answer any questions that I had.

Al
Review №44

Looked online for the mattress I wanted, sent a message asking questions and was answered promptly. Placed my mattress order through text and was able to pay online and picked up directly from their warehouse. Quick, easy, efficient service!!!

as
Review №45

Mason Sharkey is the go to guy!!! He was so patient. He had so many affordable options available for me to chose from. Honestly didn’t think I would leave with a bed but I left with one PLUS the box spring at an amazing price. Overall experience :10/10

Ge
Review №46

My experience at Mattress Firm in Davie was amazing. Gyo, my sales associate, was incredibly patient and helpful as I scoped out all of my options and eventually made the best decision for my sleeping needs. Very excited about their 0% financing plan and my Beauty rest hybrid mattress!

Ca
Review №47

The associate Brenden that take of me was wonderful.

Pa
Review №48

Gyo helped me find my dream mattress AND helped me extensively to keep it within my budget. So happy. Will refer him and this location to all my friends and fam. 🥳

Ke
Review №49

My husband and I just purchased a new mattress for a great price! Gio was great! He’s was extremely friendly & professional. I would highly recommend coming to this Mattress Firm to take care of all of your mattress needs!

Ti
Review №50

Hensky Dodard provided excellent customer service. Made me feel welcome the entire time. He went above and beyond my expectations and he gave me great recommendations for my insomnia. I would definitely recommend others to him. Thank you!!

Sc
Review №51

I had the pleasure with working with Gio in helping me find a bed. I told him my budget and what kind of firmness I was looking for. He layed out several options for me in great detail which included varying coolness levels & what would suit me best. When it came to buying the bed, the process was simple and a breeze. I paid for the service to get my bed & frame installed which included tracking info and hourly updates on when they would arrive, which was the next day. Overall great service.

Ma
Review №52

We wrre actually at the Check Cashing Store. Friendly service when you really need it. Great in pinch and so much better ( and cheaper) than face-less online payday loans. Learned the hard way Never use Dash of Cash or Green Arrow loans. If you do, youll regret it and be paying for it for a very very long time.

ad
Review №53

Gio was so helpful and knowledgeable. He helped me make one of the best investments decisions.

Da
Review №54

My experience here was amazing, I got exactly what I was looking for and the best customer service!

Ca
Review №55

Had a great experience yesterday buying a new mattress at the Mattress Firm in Davie. Mason spent a lot of time with us explaining all of our choices. Looking forward to a good nights sleep!

Ed
Review №56

Awesome team! Made you feel comfortable and followed all covid protocol, very very clean store. Mauricio explained everything very well and Hensky was also very pleasant to talk to.

Pa
Review №57

We had a great experience. We got a great deal for our mattress and base. Totally recommended! Eric and Geo offered great customer service.

Wi
Review №58

Gyo the office manager hooked me up, great service great mattress deal. Got platinum delivery and setup, got to my house within 2 days. Personally got a tempurpedic but if thats not in your range he will definitely have a solution, and get an adjustable frame, its a must have! Get your best comfort experience from here ASAP!!!

Ju
Review №59

Hensky and an other sales Associate were very helpful when I came in to upgrade my mattress. Both gentleman were patient, nice and made sure I was satisfied with my mattress. Would definitely recommend this store if you are looking for a great deal!

Xo
Review №60

Im very happy with my purchase, excelent customer service Gyovany was very helpful love Mattress Firm.

Ag
Review №61

Hensky was a pro he knew what he was talking about and made us feel comfy with the whole process thank you Hensky.

Be
Review №62

Our salesperson was excellent. Fully explained the different mattress options. Listened to what our budget and needs were and helped to advise us of the choices available. At no time did he pressure us to purchase something above our budget and we are thrilled with his professionalism and attitude. Thank you for making our visit so enjoyable.

Ro
Review №63

It was a pleasure doing business with my local Mattress Firm. The sales ppl were knowledgeable and courteous.

Sh
Review №64

Amazing customer service. All staff are knowledgeable about the products sold in store.

Ji
Review №65

Gio has encyclopedic knowledge of all the matters. Really good selection as well. Would highly recommend.

Bo
Review №66

Friendly professionalism with emphasis on customer care, we had the pleasure of being assisted by sales representative Mason, who was courteous, knowledgeable, and patient, all of which helped simplify our mattress purchase.I would certainly recommend all your mattress needs to the Mattress Firm support staff at this location.

An
Review №67

Really appreciated the superb and professional service Frank and Henski provided today. Such an easy process here & we all know how tough it is to pick the perfect mattress for you. Thanks guys! Looking forward to our new bed

Os
Review №68

Very friendly and courteous staff that know so much about improving your quality of sleep. We found the perfect mattress thanks to Mason and Huxley.

Ar
Review №69

Frank, Kenny & Mario we’re very informative and friendly is assisting with my mattress purchase. High energy and allowed me to really try the beds out! I highly recommend asking for one of these gentlemen when going in

Ra
Review №70

The place was clean, everywhere you look there was sanitized products so you can clean your hands, the customers service was incredible, the sale representative was Frank Serra it was very polite, professional and the best part was he is bilingual so I dont have to worry about translation to my wife that she doesnt speak English. He was very knowledgeable about all the products and advise us on what was best for us

Se
Review №71

Gyovanny and Hensky were absolutely great in helping us pick a long overdue new mattress. Fully explained the differences in various models and the company’s warranty and services. Both young men were professional and knowledgeable about their products. We would not hesitate in returning to this store or buying from this company again. Highly recommend Mattress Firm.

Ci
Review №72

He sky was professional and extremely knowledgeable! He made buying a mattress quite easy.

Ca
Review №73

We are very happy for the attention of Mr. Giovanni and from now on I am going to recommend my friends to go shopping at Mattress Firm.

Pa
Review №74

Gyo was very helpful. Great mattress buying experience!!

ke
Review №75

Excellent customer service and salesmanship. Great experience for purchasing a mattress.

Ig
Review №76

Great service! Great price! I think those are the most important factors that separate this store from any other competitor. Gyovany Capota was exceptional. His professional approach, knowledge about mattresses and his affection helped us to make a purchase in his store. I highly recommend this store, if you’re looking for the great mattress for the great price.

om
Review №77

This process was painless. Gyovanny was great in every aspect and his knowledge of the product exemplary.I definitely would refer this store and individual again.

Je
Review №78

Great service! Geo was friendly and very knowledgeable

Ma
Review №79

Ask for Sales Associate Frico Ahrendts, and make sure he is your guy. I stopped in because I was moving and needed a mattress, Frico took his time but knew I was on a time crunch, he showed me every type of mattress until we borrowed down the one I needed. I later went back to order the mattress, Frico was not there but the other gentleman took creat care of me and pushed the sale through making sure Frico got credit.Delivery is where is went wrong. The truck drivers called me two hours ahead of the delivery time telling me they would deliver it in 10 minutes. When I told them I could not make it, they got an attitude. They delivered the mattress on time but asked to borrow a knife to cut open the frame, then asked me if I knew how to put the frame together. I gave them water and pointed out the sections where clearly marked. Upon final inspection on the mattress I found it to be dirty. When I pointed it out they had me write it down on a paper, take pictures and leave right away. They left trash and the water bottles I had given them under the bed. They also left with my $200 knife. I called the warehouse, and they had the drivers return with the knife and remove the trash.Later that night when I tried to wipe the mattress down I got splinters, the dirt was a mix of dirt and 30-40 wooden splinters.The next morning, Frico called me personally to apologize for the issue and is sending a brand new mattress and is making things right to make up for the inconvenience. This is a level of customer service that has been lost in the past few years. This is why you go INTO a store instead of ordering from the internet. The person to person relationships go a long way.

MA
Review №80

Me and my fiancé had a wonderful experience at this Mattress Firm in Davie. We were assisted by Myron and he was extremely friendly, resourceful and very welcoming! We were so overwhelmed about what type of bed we wanted and we needed it in a timely matter. We are completely satisfied with our experience and would definitely recommend this store to all our friends. Definitely 5 stars for sure!

Sa
Review №81

Had a great store experience! The manager (Gio) was amazing and kind. Definitely coming back for my next mattress!!! Mason was great also!

Le
Review №82

Staff was very helpful and nice!

Le
Review №83

Gyo was very helpful and knowledgeable. They currently have a sale King for a price of a Queen and Queen for price of twin. Got a great deal and I’m ready to sleep on my new mattress :)

Br
Review №84

Myron was extremely helpful and answered every question. Great experience here and would definitely recommend anyone to this location. Mattress arrived two days later, they set it up and removed old mattress. Could not have gone any smoother!

Pr
Review №85

Gyovany Capota was great. Fantastic job on explaining all the features of the bedding. Highly recommend working with him.

Sa
Review №86

Delivery men came even earlier than expected, courteous and mindful of social distancing guidelines! Would recommend. 9/10. Docked one point off because Mattress Firm’s return policy is virtually nonexistent ($100 just for them to take it back - the item I ordered was $160, no point even returning anymore).

pr
Review №87

Great service. Great price!Thank you very much

So
Review №88

I am well pleased doing business with Mattress Firm

ju
Review №89

We had a great experience and Hensky was awesome. Extremely helpful and knowledgeable with helping us make our decision! Thank you Hensky and team for your great service!!

Se
Review №90

Mason was great, He wasn’t pushy, showed gave us all the info about the product, gave us the options, and we got a PressureSmart King mattress, an adjustable base and a couple pillows.

Ph
Review №91

Henskie did a great job at taking care of my wife and I. After going to many different places looking to replace my 300 year old mattress no one took the time that this young man did to get to know us. Very professional and informative Looking forward to having a good nights sleep again.

Kr
Review №92

Great experience. Very helpful and didnt try to oversell me. Hensky is great ask for him!

St
Review №93

Had great experience here. Gyovany was knowledgeable and helped us find the deal that worked with our budget.

Ja
Review №94

Kenny and Frank were a wonderful help! Havent purchased a mattress in a very long time and they made it easy and were very helpful! Great experience

Po
Review №95

We came in looking for a queen mattress and mason sharkey helped us immediately! Great fast service. We were in and out within 30 minutes!

Li
Review №96

Wonderful experience. Hensky was extremely helpful.

Al
Review №97

Today I got a new mattress for my apartment with the help of Gyovany Capota! He understood my needs of being a side sleeper and wanting a plush bed, but also being on a budget. He assisted me to get a bed from their clearance section so I am able to have a $1,800 bed for only $820! His approach was genuine and this is the place to get your new mattress!

Ri
Review №98

The salesman was very patient and helpful in helping us make a selection.It was a wonderful experience.

Bi
Review №99

Gio was very professional and informative process was simple and quick great experience

Ab
Review №100

Mason, Eric & Gyo were great! We had a great experience and super knowledgeable! Thanks Mattress Firm

Information
34 Photos
100 Comments
4.9 Rating
  • Address:1835 S University Dr, Davie, FL 33324, United States
  • Site:http://stores.mattressfirm.com/fl/davie/mattress-stores-davie-fl-7792.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=Miami&utm_kxconfid=uflnw2ovk
  • Phone:+1 954-472-4765
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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