Worst service experienced in a very long time. Cashier on duty on Saturday 14th 2021 at 8:15PM had the worst attitude and shouldnt be working in the service industry. She made an error on our order and when we asked her to correct it, basically threw the bag with the correct product on the counter and stormed off.
The pastries and chocolates are fantastic! The strawberry shortcake tart is out of this world! We also had the cookies and creams chocolate which was super sweet, but small, so just enough to get rid of that โchocolateโ urge you get sometimes.I did not have the coffee or the gelato, but from what I could see, everyone in shop was extremely pleased with their desserts.If you are visiting the new Guitar Hotel I definitely recommend stopping in and trying something!
Vast selection of interesting pastries and coffees are available at this casino coffee shop. They offer both breakfast sandwiches and paninis along with a wide variety of coffee pastries. I was surprised by the size of the French macaron and strawberry short cake. Everything we ordered was absolutely delicious and the staff was amazing!
Iโve stayed at the hard rock multiple times and every time Iโve bought coffee at this cafe, the customer service is horrible. The workers act like they donโt want to help you and they seem annoyed. I asked if they had a spinach danish and she quickly said no and didnโt even look when I saw one? It didnโt really matter but it was upsetting
Customer service is horrible. We ordered 2 drinks and ended up with 3.(We did not order the third drink, not sure if cashier got confused but she charged me for the third drink). When we waited for the drinks, this worker was rude to my sister just because we asked her if one of the drinks was made with soy milk. I guessed she didnโt get that part but itโs not our fault. It was our first time since the โguitar hotelโ is new and we wanted just a quick coffee.
The lady attending sweets is sleeping she needs to wake up yesterday she gave me all wrong sweets the ones I didnt like it. The most disappointing it was a gift but the order was not what I wanted. If you buy here check your merchandise .
The boy was very mean Store must not hire person like D.
Poor service, ask for a latte the lady took her time and made my latte set it to the side and made 2 other coffees for the people behind me so I was forced to wait thats a no no, staying in room 1807 if someone needs to contact me
Came here for gelato & coffee. The gelato & drinks were good but the customer service was disappointing. The server Emily seemed bothered and annoyed to have to help anyone. She didnโt scoop full scoops and just generally seemed annoyed and unwelcoming
I love this place. Everything here is really good. Plus great customer service on top of that. I would recommend stopping here for sure. I guarantee you will leave happy ๐ !!!
Delicious sweet treats. A must go! Very pleased!!
Coffee is average. Customer service terrible. We were not greeted with hello, no thank you at the end. We were the only ones in line but the lady who served us seemed bothered with our presence. Sunday October 21st at 3:15 pm.
Not open till 11 PM at all by 10 30 they rope up the whole place
The best gelato I have ever eaten is in this place is delicious and its flavor is very smooth, in addition to the kindness of the staff is excellent and obviously the location, we loved it !!The best gelato I have eaten is in this place is delicious and its flavor is very smooth, in addition to the kindness of the staff is excellent and obviously the location, we loved it !!