If you received good service from this business, you are an extremely lucky individual.I brought my car over here for a simple bumper repair. the job done very lousy. It even look more worse than before the repair. I requested for a redone. They made me come back to the shop multiple times by multiple empty promises but never get it done, wasting so much of my time.Therefore, I decided to bring car to another shop and put up a small claim to the court. If you are a victim of them, then join me.

They repaired my vehicle due to hail damage, VW Passat 2019, drivers door trim with dents yet, scratches in the clear coat or paint on passenger side of vehicle, upper rear side.... additionally, they said the car was detailed cleaned ....Note: NOT! Dirty fingerprints on upper headliner with stain from sunroof to passenger door going to the rear passenger door. The quality of work performed at this body shop was the worst I ever saw in any vehicle. Note: In April of last I purchased the vehicle new from a different dealership because of customer service at the Davenport dealership.....I will never bring a vehicle to them again or even talk to a salesman from the Davenport VW Dealership in the future. They give me no good reason to be a customer.Difficult calling, to ever talk with anyone as well....or get a call back.

It was easy peasy, and they took great care of my SUV.

No follow-up at all. Couldnt reach anyone by phone. Had to show up in person to get a response. Always an excuse or a mistake. They had my car for more than a month and did not fix everything that was discussed. I rented a car in the meantime and ended up paying twice as much for the rental than what I had originally planned. I was patient with them throughout the whole process and still got treated poorly. Poor customer service...poor communication...poor quality...poor integrity I finally got my car back and went to Wess Body Shop to finish the work. He was able to do it within 2 weeks. Wes even called whenever he had an update on a part, etc. Just go to Wes. You have to pay with cash/check but the work gets done right and in a timely manner.

They were really nice guys and gave me good information. Even though they couldnt help me I was pointed n the right direction. The shop is more of a collision place and I wanted just an ordinary paint job so they suggested maaco... Thanks guys worked out 4 me!!!😁

Weve used the body shop twice. In 2017 we had no issues and the car was returned is pristine condition. In 2020, I had a few problems. The repairs are fine, but working with the front desk was less so. Smart did not coordinate with my insurance company. On the front end, I had an appointment for repairs and they had no insurance claim number. That necessitated lots of calls and a few hours of wasted time. After the repair, I was surprised to find an extra charge for extended rental car time. I had called them about this and was assured it would be handled. It was not. Fortunately, I got an email from my credit card company or I would have been in the dark.

Got my part quickly. Got it installed perfectly. Good, professional people.

I brought in my Car due to damages from the derecho storm. I pick up my car a week later with more damages all around my car. Front and rear bumper and doors had deep scratches and dents. How is it possible to pick up my car up from repairs with more damage. Doesn’t make sense but these people will do that to you. They do not pick up phone calls or reply to emails. Avoid the headache and don’t come here.

Do not expect a response back from them if you manage to get in to have your car looked at. I had my car looked at for potential warranty from a fix they had done and received no feedback. I called and when I was able to talk to someone I was just told they had no timeline for getting me in, let alone getting a quote.

Brought my 2014 Mercedes AMG here for an insurance claim from a deer incident and the car came back like new. I’m very impressed with the quality of work done and I’m very happy. Tab was a pleasure to work with and also Paul the manager who went above and beyond to make sure I was happy. I highly recommend these guys. Thanks again!

Had my car repaired from a hail storm. It was a huge hassle dealing with this place. Very unprofessional and extremely disorganized. My original appointment was listed as a quote rather than an actual repair even though I told them I was bringing in my insurance adjusters paperwork. I was very clear I wanted the repair done. The confusion didn’t just extend to me as I saw very similar situations happening with every other person that was there for repairs. It’s like the employees had no idea who was coming in and for what. Repair took 15 days instead of the 5-6 days that I was told. Awful communication over the phone and would never give me any information or call me back like they said. At the end, they tried charging me $500 more than the adjusters quote. I had to physically show them in the paperwork where the accurate amount was. Is this place brand new to the business? The only reason I’m giving a 2 instead of a 1 is because the repair does look good. No issues. But I’ll never be back....

Work was done well and happy with their service.

Body work done right by professionals

The lack of communication from this place is unreal. Not only can I not get a call back, my insurance company cant either. They had my car for 52 days and I picked it up still missing a piece of trim. That piece of trim was supposed to arrive in a week; 9 days later I havent received a phone call or a response from the voice mail I left them. Its hard to believe a company can be this complacent and not care.

I’ve used about 6 repair shops in my life and unfortunately have yet to find one that cares about the quality of car I get back. Same goes for this place. Why is it so hard to look the car over before it leaves a shop? The work looks ok until you look closer. Broken pieces from past parts still visibly sitting in the open, didn’t refill the engine coolant, and the fender that was replaced is chipped on the front corner. Brought in with 3 gallons of gas ( just put in a block from your shop) and left with the car on empty? How does that work! Doesn’t make me feel confident in the stuff I can’t see if the stuff on the outside was missed. Don’t see why someone pays you money only to turn around and bring it back to you, and by the way I won’t be bring it back. Have two stars only because damage was fixed. I picked this place because they responded to the reviews on here and thought maybe they care, but they’re the same repair shop you get anywhere else.

If you are ever looking for a professional and knowledgeable person, make SURE you see Zina Rios.Loved the experience with my purchase

Good job!

Completely horrible experience. In side damage and bumper damage on brand new vehicle and no one answers or calls back to handle issue. DO NOT TAKE YOUR VEHICLE HERE!!

1st place I would recommend. I took my SUV for body damage and not only did they do a good job but they also fix my broken door handle

Gave me great information

Lujacks is great place to go

Excellent prompt service! Thanks again Tab for your assistance!!!

If I could give this less than 1 star I would! Ill never ever purchase a car from here again.

I had a very good experience with 2016 Jeep Cherokee painting my front bumper, its really good and the representative Brad was very professional and friendly

Good quality work

Great service