user
Danville Hardwood Company
33 Front St, Danville, CA 94526, United States
Appearance
Danville Hardwood Company
Comments
Co
Review №1

I really dont like giving a negative review of a small business but it is needed. My first experience with this company was several months ago (July timeframe). The person was scheduled to come to my house to provide an estimate - but about 30 minutes before he was supposed to be here, he canceled. Fine, things happen I suppose.My second experience was in October when I called again for an estimate. I changed my flooring choice to a brand they carry and they came out for an estimate. All was fine. I get the estimate ($31K). I was ready to move forward - but I spent a week asking about next steps before I received a response. Then, I get a response just telling me about payments but again ignoring the timing (which was 12/1 based on earlier conversations). After several more direct questions about timing, he tells me they are now not available until after 12/20. The person knew damn well that I was aiming to get the floor installed by year end since I was on maternity leave and home every day (which is key given this was supposed to be a 2-3 week job). I suspect he intentionally dragged things out with me to book another customerI couldnt even get to installation with this company. Two strikes (not three) and you are out. I dont recommend as I am sure there are other companies who will appreciate business

Sh
Review №2

I just had my floors refinished by Mario with Danville Hardwood. The floors are absolutely gorgeous! Mario did a great job of containing the dust during the refinishing, and he was patient with all of my questions, and keeping me involved in the progress. Everyone I spoke with at the office was friendly and helpful. Definitely would recommend!

Li
Review №3

I high recommend Danville Hardwood Co. They met every expectation we had. The crew was punctual and always cheerful. They finished our downstairs floor and stairs in only one and a half weeks but without compromising quality. We love the finished product! One of the rooms we installed the hardwood floors in is now my dance studio allowing me to choreograph and rehearse from home. The floor can be hard and cold in the non-summer months so if looking to install floors for a yoga or dance studio, I suggest raising the floor or adding a heating element. We are on a concrete slab. I give Danville Hardwood Co. a 10/10 both for craftsmanship and customer care!

R
Review №4

Everyone very nice and professional they know floors!

Jo
Review №5

They were very helpful in assisting with choosing several potential hardwoods, then letting me bring samples home to let me see what looked good in the Actual setting. Chris, the installer, did an OUTSTANDING job of selecting same-grain adjoining boards; fitting around corners; etc. Highly recommend them for new flooring. Be aware (and flexible) about some scheduling / rescheduling situations that may occur--they are very good, so in high demand...

He
Review №6

These guys are true artists at their work. We pulled up carpet and had the old floor underneath refinished. There were a few areas that were pet stained and had to be replaced and you cannot tell even if you know where the places were. The level of craftsmanship was amazing. I cannot recommend them highly enough!

Ka
Review №7

Danville Hardwood is the best. From the estimate to the completion of the work, it was a great experience. We are so happy with the finished job. They took our old, 1979 plant floors, filled in the grooves pretty well and then stained a wonderful shade of grey. We are so pleased with the way they turned out. The few items we wanted touched up were done within a day of our request. As to the cost, they were comparable to the other two bids we received.

Da
Review №8

These are extremely helpful people who go out of their way to make sure the final result is to your satisfaction. They have a great showroom, friendly staff and their floor laying team is hard-working, clean and finish to an excellent standard. I will not hesitate to use them again.

da
Review №9

I have remodeled several homes. I was in the market for new hardwood floors. I was lucky and was referred to Danville Hardwood. I met a man named Marc Bush who assisted me with every phase of my project. From our first meeting I knew Marc was a top professional. By first listening to my questions and concerns Marc made me feel like I was important. He helped me with the selection which took quite a long time. Trying to find the perfect product given all the colors and species is a daunting task. It never phased Marc. We discussed installation, including the removal and disposal of my old floors. When the installation crew arrived{ on time I might add} they went straight to work and transformed my home into a work of art. Leaving no detail unturned we even replaced our baseboards. Bottom line my wife is happy, I am happy. If you are looking for old school professionalism, a company who truly puts the customer first, you need to look further. Go see Marc and you will have an experience that will leave you smiling. Thanks Marc we are very happy we met you.

An
Review №10

Amazing and capable crew that installed our hardwood floors. They were very considerate and always cleaned up after their work ( kept fist localized) and our floors look absolutely beautiful.Would for sure use Danville hardware again!

Su
Review №11

Everyone I dealt with was great. The movers were a helpful father son team who moved everything heavy out of the room and back again and made sure the fridge and TV were all hooked up correctly. The installer, Mario, was fantastic and kept me informed of all phases of the project. I would definitely recommend Danville Hardwood to anyone looking for superb service.

Ka
Review №12

A wonderful experience! A wide variety of beautiful flooring. I ordered it and was to be delivered within a few days. Received call from owner that there was a problem with my floors and they were doing them ALL over. I would have not known so they stepped up on their Great quality and customer service!

Ja
Review №13

I had Danville Hardwood put in my floors on the upper level and stairs of of my home and they had to match existing wood as well. They did a very professional job, were clean and neat and did it while I was out of town.I came home to a brand new home, so to speak, and I was very pleased with everything they did. Their staff is very nice and accommodating as well. Thank you, Danville Hardwood.

Li
Review №14

The best. Do not hesitate to have your hardwood installed or refinished by Dan at Danville Hardwood. Have used him for the past 20 years. NEVER and issue, never a problem. Beautiful work, perfection. Its rare to find a company that cares about the work they do and makes sure you are happy and satisfied.

Ch
Review №15

Danville Hardwood Company refinished our floors a month ago, and we couldnt be happier with the results. The finish and color are perfect, and the house was clean when we returned. The two people who moved the furniture in and out were careful and hardworking, and the office staff was knowledgeable and helpful. We highly recommend Danville Hardwood.

Aa
Review №16

Danville Hardwood company met my agent at my home after Id moved out of the area. The movers had scratched our hardwood floor.They did their best to buff out the scratch, and then provided me with a really reasonable quote. They arrived on time, and were friendly throughout the process.

Th
Review №17

This is the best place to get the best quality hardwood floors, looks great and last a lifetime! 5 stars and thumbs up. Can’t go wrong going to Danville Harwood company

Gr
Review №18

Outstanding quality, service and support. Very easy to work with, knowledgeable and friendly. If youre looking to refinish existing, or install new, floors - look no further

Na
Review №19

Val was super helpful and I feel like the selection of pre-finished floors at Danville Hardwood was much better than at other places we tried. We ended up going with a finish-in-place floor and its a masterpiece. Kudos to the whole team!

Je
Review №20

By far the most professional and experienced in hardwood in this area. I talked to several companies and went with them and I couldn’t be happier. They were responsive, easy to get a hold of, extremely detailed and professional. I had a bit of a time crunch as my due date was fast approaching and they got our floors done in less time than planned and it was a big job. I highly recommend them, they know what they are doing and they care about their customers.

Bl
Review №21

The best experience with Dan and Scott. So helpful and knowledgeable on all varities of wood floors and the trends in the business that I do not hesitate to send my clients by for floor samples and great service. As a local Architect specializing in remodels and new homes I know my clients are well taken care of.

Ro
Review №22

Danville Hardware replaced a section of our living room hardwood floor that had been damaged in last season’s rainstorms. They sanded and refinished all the contiguous flooring to a beautiful, like-new finish. They took care of removing and replacing all of our furniture, including engaging an excellent third party piano mover to store our Steinway grand piano. They were friendly, honest and completed the work in a professional and timely fashion. We could not have been happier with their work and would recommend them in a heartbeat.

Je
Review №23

The hardwood floors in our bedrooms had been covered for years in old wall-to-wall carpet. We got three bids on tearing it out and refinishing the hardwood underneath. Dan Yorke wins the prize. He showed up as promised, on time, and took in the whole situation immediately. He advised us on what kind of baseboards would look best, gave us a choice of finishes (we chose satin), what would happen each day and how long it would take. Two days later we received his bid, laid out as to what he would do, how it would be done, and carefully itemized. One of the closets had a cedar floor and we wanted to keep that, so Cesar buffed the cedar floor to restore the cedar smell. Miguel and his son moved all our furniture as though they were priceless antiques (they arent). No bumps or scratches on the furniture or the new floors. By the way, Cesar spoke perfect and fluent English so there were no questions or misunderstandings. All in all, it was a great experience . Id use these guys again in a heartbeat and recommend them to anyone.

Me
Review №24

This is a quality business with quality merchandise and excellent customer service. The staff was very helpful in not only picking out the type of flooring that would be best for us, but the most suitable color for the interior of our home as well. They made the entire process very easy for us.

Ka
Review №25

As always, Dan (owner), his team of floor specialists and his office crew came through again. After a remodel, where we added hardwood in another room, from Dans first estimate visit to the final work, every aspect of getting a new floor and refinishing the other areas to match went without a hitch. Fair prices, excellent customer service, trustworthy and experienced specialists...always first class.

Ca
Review №26

Dan and his team are outstanding to work with. We’ve had floors installed and refinished in our personal homes as well as countless client projects by Danville Hardwood Co - and are always beyond satisfied!

ba
Review №27

They did a beautiful job on refinishing my floor after water damage. I also had them replace the ugly, filthy carpeted stairs with new hardwood stairs. What a difference! They were able to complete the job ahead of schedule, which was very helpful since we had to move out of the house during the job. I heartily recommend them.

Ga
Review №28

Danville Hardwood was an absolute pleasure to work with! They were professional, efficient and started and finished on time. The floors are beautiful and match the existing floors perfectly. Dan and his team are awesome!

Su
Review №29

We just installed new floors in an old ranch home and it has transformed them. There was a lot of prep work required on the floor of this 55 year old Danville house. Dan’s crew did a great job on the extensive tear-out, clean up, prep, installation and finish. They did the job within their estimated timetable. Excellent customer service from Dan and Scott. All of their crew was curteous, hardworking and efficient. We have worked with Danville Hardwood on all of our previous home and commercial flooring and we will always go back.

Ke
Review №30

Not all projects go perfectly, and we had a few issues. I gave 5 stars because the owner of Danville Hardwood Company was in contact with us personally, and went the extra mile to make sure everything got worked out. I would recommend using one of their floor installers, we didnt.

MC
Review №31

Danville Hardwood is exceptional! The customer service and the expert refinishing of our floors were awesome!

Ly
Review №32

I had my kitchen and family floors refinished. They turned out beautifully. The service was prompt and very professional. I now have beautiful floors that make me happy. I would definitely use this company again.

Ni
Review №33

We contacted Danville Hardwood Company for a small bathroom job we needed completed in Livermore, Ca. Most of the other contractors we contacted shrugged us off because the job was not significant enough for them to do. After weeks of frustration with other flooring companies we contacted Danville Hardwood Company. They were professional, polite and willing to do the work. The job was completed in a timely manner and the customer service was second to none. They did a FANTASTIC job and I would recommend them to anyone interested in having some flooring done (no matter how big, or small the job). 5 Stars all the way. - Nick

Ca
Review №34

The Danville Hardwood staff are PROS!!! We decided to refinish our 30+ year old red oak floors which are very hard to work with due to the pinkish color of the raw wood. Rocendo is a true artist! He was able to create a color match to exactly what we wanted and our floors look absolutely beautiful! Dan and Mark are very knowledgeable and provided phenomenal customer service throughout the process. I highly recommend Dan and his staff!!!

He
Review №35

We are very happy with the outcome of our hardwood sanding and refinishing job! We were unsure how thin the floor was and whether the dark color of dirt and water damage in the kitchen would come out and match the rest of the floors again. The team worked very carefully and we now have bright, beautiful floors that look consistent throughout! So pleased!PS After dealing with a strange issue with our credit card, the Danville Hardwood team worked tirelessly to make it right. THANK YOU!

Te
Review №36

Friendly, knowledgeable (over 20 years of experience!), helpful, professional, and all around best in the business employees. Great variety of woods, colors (natural or stained), plank widths and lengths, finishes, a beautiful collection of some of the best brands worth looking at, and all at great prices. Option to install yourself or use them and theyre amazing installers. Cant be beat!

Ak
Review №37

Excellent service ! Mark got us a very good deal for our Lauzon hardwood floors. He also worked very closely till the end to make sure our custom order was delivered on time. Highly recommend Danville Hardwood !

Te
Review №38

They are easy to work with, professional, punctual, dependable and reasonably priced for the quality of their workmanship. They did an outstanding job! We love their craftsmanship! I highly recommend Danville Hardwood Floors!

23
Review №39

The floor is just lovely! Only one bad experience. The installers moved a trash can on the side of the house and in doing so damaged a sprinkler head that had to be repaired. Fortunately, I was able to get it fixed the next day and the fix only cost me $20.00 so no bigger, but felt I needed to let you know. I am certain it was not intentional but would have been nice to have been told before we had a water issue!

Kr
Review №40

Beautiful NEW showroom in their new location... Still in DANVILLE! They know their business and are very professional! Highly recommend to anyone looking for Hardwood Flooring.

Ch
Review №41

Excellent service and selection of materials. Staff is knowledgeable and super friendly. Would recommend them to anyone thinking about redoing their floors.

Ri
Review №42

Dan is an extraordinary man. He and his staff know so much about hardwood. He taught me how to clean and maintain the hardwood in my home. He has kept our floors looking beautiful for years now. Keep up the good work Danville Hardwood!

El
Review №43

Wonderful job on our floors and great to work with.

Ke
Review №44

Installation is yet to take place, but our experience so has been excellent. Their selection and material knowledge is excellent. Looking forward to new floors next week.

Mi
Review №45

Friendly knowledgeable staff! Excellent service. Will always be my first call.

Sa
Review №46

Of all the renovations weve done at our home, the refinished flooring was the best decision weve made. It turned out great thanks to Danville Hardwood and their attention to detail and customer satisfaction.

Ma
Review №47

Mark was very friendly and well versed on their products. They had what we were looking for and within our set budget. Will surely be back to do business again.

Mi
Review №48

Friendly, knowledgeable, fast and professional work at a reasonable price —highly recommended.

Mi
Review №49

Terrific choice of flooring and the best personal service anywhere. This store also does installations.

Ma
Review №50

Knowledgeable and friendly. They prepare the subfloor so the floor will last and will not be subject to moisture.

Je
Review №51

Great resource for hard wood flooring and awesome customer service!

Cr
Review №52

Great customer service and excellent quality of product!

Ma
Review №53

Excellent products and service. Always willing to give help and/or advice. On time and get the job done

Be
Review №54

Very pleased with the service and the personnel. Would definitely recommend Danville Hardwood Company!

Da
Review №55

Quality work that is beautiful. Dan is easy to work with and provides excellent customer service.

An
Review №56

Dan York is the best. Very on top of things. Very fair. Things get done as scheduled.

Th
Review №57

Great job! Showed up when they said they would and finished on time. Beautiful workmanship.

ha
Review №58

MARC IS GREAT AND I AM VERY HAPPY WITH THE SERVICE.

Jo
Review №59

Great people to work with. Very knowledgeable and customer service oriented.

Va
Review №60

Great choice of different materials for any taste and budget, friendly and professional service.

Da
Review №61

Easy to work with, on time and a great job on our hardwood floors

Va
Review №62

Dan York was great very helpful and was very knowledgeable!

Su
Review №63

We were very happy with the service we received, prices were excellent and delivery - we had an issue, they were very happy to help!

Er
Review №64

Very helpful. Great selection.

Sp
Review №65

Amazing service, honest business and pricing.

Ca
Review №66

Great quality and shipped out quickly

De
Review №67

Great customer service!

Ro
Review №68

Good place to do business!!!!

do
Review №69

162 Clover Hill Ct. Danville

Information
46 Photos
69 Comments
5 Rating
  • Address:33 Front St, Danville, CA 94526, United States
  • Site:http://danvillehardwood.com/
  • Phone:+1 925-838-1311
Categories
  • Carpet store
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:10AM–4PM
  • Wednesday:11AM–3PM
  • Thursday:9:30AM–5PM
  • Friday:9:30AM–5PM
  • Saturday:9:30AM–5PM
  • Sunday:9:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
Similar organizations