We recently purchased a brand new 2021 Toyota Sienna from their Lot.The rear passenger tire was not holding air. Per warranty they agreed to replace the tire but the issue itself was the service.I checked in with the person waiting at the garage and asked for my mileage readout. I specifically told him my mileage and he proceeded to tell me it was incorrect and clicked the ODO button to flash the mileage for next service which was 7k miles.My records will now show a discrepancy in mileage in all reports going forward. This immediately devalues your car by thousands if you try to sell or trade in as there is now a discrepancy in readouts.I understand mistakes happen but this employee assured me I was wrong and made a mistake that could cost me thousands.If this type of carelessness and lack of training is the first level of service at this dealership. I would not trust it with your vehicle. Do not take your car here.

Sat. 19th, 2021, I waited for the service dept. 2 open I drove up and in & this young guy that Ive never seen before ask if I have an appt.? I said No. He informed me that my oil change would take an all day long wait, I could leave the keys. My b-day lunch w/guest was that day so I had waited outside early that morn. before the dealership opened. That employee said If your oil light is not on dont worry about it. So, I left. A family member checked my oil and said my engine would have locked . I believed that wacko at the Duncanville dealership! Ironically I received a call that same day from that same place asking if I was interested in buy a vehicle from them!

Gerald was very professional, courteous and friendly in helping me get my 2013 Corolla serviced. I always ask for him now when I get my car serviced. You have an excellent dealership and is why I have purchased my last two Toyotas from there. Good job Gerald!

When my truck is in the shop they always take good care on loaner cars

Gerald is the best service advisor. Always ask for him for my two cars.

I “am very dissatisfied with this place, I waited to on getting a oil change and break job the whole time and no one never looked at my vehicle and the manger Ken speaks over a person and doesn’t let the person speak and I felt that they should have take some mo ey off my service but instead they gave me a rental car, this place will not have to ever worry about me coming again, poor business . Ken need to work on manger skills.

Visited the dealership and also purchased a Corolla..... Love Love my New Car......

Good service had a scheduled appointment in and out in no time

Easy and fast check-in and great communication by the staff.

Expect 2hr wait for an oil change even with an appointment. Service department people are very rude.

Manager had bad service

They take care of my vehicle in a friendly, professional manner.

Good service center & a clean facilities!

This Service Department is the Best part of this location.

Excellent service

Always pleasant and efficient

Great dealership, and service!

Fantastic as always

Donnie Wright to the rescue again.

Very good place and with good attention