Goodson Acura one of the best places to go to for Acura. Ashley, feel us feel like home for shopping experience.

Prior to my last few visits, I would have rated Goodson five stars. I have not purchased a car here but have experience with their service department working on my girlfriends ZDX. The facilities are top notch, and the customer service was usually fast and friendly until recently.She dropped her ZDX off for the 60K mile service, paid the upcharge for all recommended addons and got it back with a new rattle it didnt have before. When she brought it back, she was told it needed new struts and the timing was coincidental.Closer inspection revealed they had not put the front splash guards back together correctly and left out several retaining clips (see pics). When we took it in to show them, the service advisor was very dismissive and refused to take responsibility for the error but did take the care in and install all the missing clips.Upon pickup he again refused to accept any responsibility for the error and when I pressed him on it, he began yelling at me in the service drive through. The service manager came over and intervened and promised to work with us to resolve this issue to my girlfriends satisfaction, however after I emailed him the pictures showing the incomplete repair/service he also refused to take appropriate responsibility.

Amazing customer service at Goodson Acura. Me and my wife started at Acura David McDavid and we did not feel welcome at all. The whole team at Goodson acura took care of us and made my wifes day !!!

I have been dealing with Goodson Acura for over 30 years. They have always treated me well when purchasing and servicing my cars. My recent service experience validated that. I have a 14 year old Acura RL that needed work. I was treated as well as someone with a brand new car. Through an excellent service advisor, Jonathan Valdez, I was provided with a loaner car, and given superb service at a fair price. Thanks Goodson for keeping your standards high for all of these years.

Khang and the service manager Bobby were knowledgeable and attentive to my concerns and requests. They stayed in constant communication with me while my car was in the shop. With 101,000 miles my car drives like it’s new now. I’ll always use them in the future. Thank you Goodson Acura!! 10 stars if possible!

Zach Harrison and Goodson Acura was absolutely amazing, he was helpful answered all my questions and addresses all my concerns

My 2016 MDX was purchased new in April 2015 from, and for the most part routinely serviced by, Goodson Acura. Over the years there have been a few times, due to convenience, it has been serviced at another Acura dealership closer to work/home. Acura service is always top-of-the-line, regardless of dealership location.There is just something about Goodson that sets it apart from the others. Everyone was friendly, helpful and seemed genuinely appreciative of my business. My questions were answered honestly and I was never made to feel stupid or dumb for asking. Even the cashiers were great.

Took my 2022 MDX in for the first service. I was greeted immediately when I dropped my car off right at 7:00am. They dropped me off at work and picked me up with no long waits. Everyone was so polite and professional. Highly recommend!!

So easy, so helpful and such great communication!! They literally brought my car to me after I had it serviced - it took so little time out of my day. Super pleased and super excited that I’m bought from Goodson Acura - this was the cars first service since we purchased it and it just solidified that we made a great choice!

This review is strictly towards the service job performed on my vehicle. Took my new MDX in for a maintenance A1 service. Once home, found oil leakage from the oil filter that was not tightened. Contacted management and never heard back after 72+ hours of waiting.Picture of oil leak and driveway before I cleaned it up .Yes, two different spots of oil patches, I wanted to make sure, it was from the car before taking it apart.Will be doing my own work on the vehicle from this point on.

Eric is awesome! I called right after Acura opened to see if my car could be looked at same day and if not, get a loner car. My car was done within an hour and his service was top notch! He’s very professional and knowledgeable. I’ll definitely be asking for him from now on.

When my car needs service I take it to Goodson Acura. They are efficient and friendly. They are considerate of your time and do their best to deliver a customer service that makes you feel welcome while getting you in and out as fast as they can.

This dealer has never disappointed us. They are professional, listen to your concerns and addresses them.

Thank you to Khang and the porter guys for their excellent customer service. I am really happy and pleased with the service I was provided today.

This was a little different experience for me with Goodson Acura. My usual contact person is no longer with Goodson. I purchased my car several years ago from them and customer service has been excellent in the past. Today things were a little off. I waited in my car for a little while before I was spotted by Zach who took very good care of me.

Bought new MDX 2022. Amazing car and awesome drive.Very friendly staff and they makes you feel very comfortable about your purchase. Love it !

Great experience. I have a Toyota and they dont mind helping me. Clean and relax waiting area 👍🏾

My service manager Robert was great! Very nice waiting area, very updated compared to the Plano location.

They are so nice and quick. Nice lounge to wait in. I will always use Goodson Acura!

Goodson Acura is a little bit hard to get to, but they serviced my car quickly and installed a new battery for about the same price as any other place would. But knowing that the Acura dealer installed it for me, I was assured that the right battery would be chosen, and any related computer reboots that they would have to do on my car would be done by people who know how to do it. My service agent Eric was knowledgeable and friendly.

Really great service. Damion Palasota was simply amazing. Great conversation and knowledgeable. Even though we were unable to make a deal work out we didnt feel any less of a person or pressure/ manipulation. 100% recommend based upon service provided by Damion

My family and I walked in to see if there were any ILX models available to show and everyone there acted like we didn’t exist. No one offered to help or even greet us. They did, however, greet and assist the family that walked in right before us. Don’t come here if you’re expecting good customer service because they pick and choose who they want to help.

Great service! I love the valet option in which they come get your car and leave a loaner car to use while your car is being worked on. I also appreciate the fair and honest transparency of the service crew. This is my second car with Goodson Acura, and with all around service like this, y’all have me for life.

Very nice and smooth service. No high pressure tactics to sell more services than I needed or wanted.

Our salesperson Emily Coffer was exceptional! She was very upfront & honest about everything throughout the whole process. I really appreciated the time she took to show me all the features to the car. The negotiation process was a breeze and the wait to finance was quick! Easiest buying experience yet!! Thank you Emily!!!!!

Service is great! They made sure I was well taken care of and have my vehicle serviced within an hour. The only constructive critique is that i didn’t receive my callback to bring my vehicle in for service. But other than that awesome work!!!

Goodson Acura Service is top notch. I have been going there for over 10 years and they are always excellent. They get the job done as promised, on time and very friendly.I truly appreciate the service team, Khang and Bobby went over and above to find my part and make sure my car was repaired. I am paralyzed and my car is the only way I get around. THANK YOU!

I’ve been receiving service for my Acura’s since they were located in Irving, Tx. over 10 Years ago. I’ve had some of the best service ever…Johnathan is my current service advisor and he is awesome he always get it right ans reminds me of my vehicle maintenance “to do’s”. I don’t go to Vandergriff, I dont go to David McDavid either … My loyalty lies with Acura of Dallas aka Goodson Acura … they are hands down the best.

Im posting this on behalf of a friend who Ive witnessed the worse treatment Ive seen at a dealership in a long time. The ONLY reason why Im giving Goodson Acura 2 stars is because of the salesman Daniel. He performed his duties professionally with speed unlike I can say for the other staff.Please explain to me if you have your finances ready to go and all you need is the dealership to complete the deal it takes over 2 hours with no other customers insight to recognize that my time is valuable just like anyone else. Due to this treatment I advised my friend to cancel that draft and have his financial institution to create another draft and take that to another dealership who will accomodate and appreciate his business. Its too many dealerships out here to be treated like a second class citizen! If this is how you all treat a new perspective client, I WOULD never refer anyone to this location not even my worse enemy.

Seriously the best vehicle buying experience my husband and I have ever had! Emily wasn’t too pushy at the beginning of the process, and everyone we met throughout made our day super easy. Oh! And I love my car as well. Would highly recommend!!!

Exceptional car and dealership. Emily, Arthur and Giles made the whole process smooth and worry free. Thank you folks, highly recommend this dealership post having visited several for this purchase, and have recommended these guys to all our friends and family.

Courteous, professional and timely. And they charged me less than the quick lube!

My service advisor Khang provided great efficient service when I brought my car in! He explained everything on what needs to be done very clearly, which I appreciate because I don’t know much about cars.

Excellent customer service! Took my vehicle in for first maintenance service. I didn’t have to wait long. The customer lounge area was comfortable. Staff very professional and courteous.

Well, my car is a 2020 Acura MDX and barely had 4000 mi on it when I initially began having trouble with it. It has been In the shop 4x repairing the same thing, only for the car to fail in all systems after about 50-100 miles of driving. When is a car a Lemon? Even the techs are baffled. But I will not drive it on the highway ever again as I’m sure it will fail again. I have supported the problems with videos and even 2 others have driven it and it happened. The dealership is courteous but has not offered any solutions as to getting me what I paid for. So, no I probably will not EVER buy another one again.

Arthur and Adam were extremely helpful throughout the whole process. They were so patient and answered all of my questions. I didn’t feel pressured or obligated to hurry up and pick something. The negotiations and finances didn’t take much long either. The customer service I received the whole time at Goodson was impeccable, I would come here again to get my car maintenance and all my car buying needs.

Had some issues with leaking console. They couldn’t replicate the leak but they tried for two days, gave me a loaner and didn’t charge me for trying. Their were efficient and professional.

The staff was very friendly and knowledgeable. They explained all issues/recommended servicing in an easy, understandable and detailed manner. Did not feel rushed or obligated to proceed with additional services needed. This is my second time getting my car serviced here and plan to be back for future service. Highly recommend this dealership for all maintenance/repair needs. They’ll get you in and out fast to the best of their ability.

Easy to use - I just pulled up in the service lane, I explained what I needed and then I relaxed in the waiting area for about an hour. They even replaced the battery on my fob.Waiting area had free drinks and snacks along with wifi, so I could keep working with minimal interruption.Nice work! I love Acura!

My personal experience at this dealership has been wonderful. Specially from the service department. Everyone is professional and ready to guide/assist you with your car service needs. What I always appreciate is that they are efficient and they do their best to get you in and out. I’ve been going there for perhaps 3-4 years so I would highly recommend .

Zach and Service team very helpful and provided accurate information and will definitely use them again.

Goodson Acura always takes care of me when I have an issue with my car, an older Acura MDX. Haley is especially helpful, describing the issues in a way a car novice would understand and breaking down all the details of what needs to be taken care of right away and what can be put on hold. She even humors my dad when he wants more details about various issues or details!The service work is always speedy, the employees are always nice and helpful and I always leave feeling confident my car is back in 100-percent working order.

Love Courtney and everyone associated with Goodson Acura. Super friendly, kind and very helpful. Rolls Royce service all the time. Thank you for the greatest car on the planet!

This was my first time coming to this Acura dealership for my first scheduled maintenance. The service was exceptional. Robert walked me through the process and all my paperwork. Customer service was great. Service was quick. Clean environment. Definitely will be coming back.

Wonderful experience and friendly staff with a no hassel attitude. If your in the market for Acura see Adam Williams.

Bought a (new to me) CPO used Acura RDX last week. Tim was the salesman and from start to finish the entire transaction was seamless and easy as could be. There was no pressure, and Tim was helpful on every turn. As I was driving from Austin to Dallas, there was almost a glitch with the trade-in (check engine light came on 15 miles away from dealership! Horror!) but the deal still went through just as smoothly as if nothing had happened. Im thrilled with my RDX and would highly recommend Goodson Acura to anyone considering a new or used Acura purchase.

This was my first time visiting this location. I was very happy with how fast my service was completed and the price. Eric answered my questions and made appropriate suggestions on what maintenance services I should tackle first on my next visit. I appreciate his honesty and willingness to help. As a woman I dread car stuff and I felt respected and heard. Thanks Eric!

Great service! Great customer care! I’m always pleased when I visit Goodson for my service needs.

I am a 1st time Acura owner. Owned 3 Lexus, previously. Not only did I enjoy the quality of a Lexus, but it was the impeccable service that they provided that kept me a loyal customer. I was ready to try something new and different, but was concerned that the service would not match what I had experienced with Lexus, over the years. After some research, I ventured out and became an Acura owner. Love the car! And, best of all-the service is INCREDIBLE! My service rep., Robert, doesn’t miss a beat. He, along with all the other departments are organized and highly efficient. Thank you, Goodson, for confirming I made the right choice.Gratefully, Eleanor Key

Had a great buying experience with Dave Chiles in Sales and Giles Wilson in Finance. Both were patient and highly professional throughout. No aggressive sales tactics; they took the time to answer every question we had and ended up with a great car at fair pricing and terms. This is the way the car buying experience should be. Will recommend to family and friends as my expectations were exceeded.

I bought this 2017 MDX with a 10 YEAR WARRANTY becoz we intend to keep this car forever. Specifically spent time negotiating this. Anyway, my wife can’t get the car to start at a gas station becoz brakes are jammed. Goodson first denies all knowledge of warranty. Then after several calls it turns out that it is a third party warranty which is not even in the system. Also this warranty does not cover towing. By this time we have caved in and called The ever reliable AAA to tow. Turns out that it is a BATTERY issue!! Huh. Never heard of a battery issue disabling a car’s ignition by jamming the brakes. Also, you guessed it right, bettery is NOT covered by this warranty (extended). Two stars only becoz I am relieved that the car is not a lemon. It does however show a design problem. First sign of battery running out should not be the brakes jamming on you. No warning indicator lights. Thought Honda made better cars. Can’t believe this is the first time this has happened.

I appreciated the thoroughness of the vehicle maintenance/service, as well as, the attention to customer service from start to finish. I left a dealership in Plano to receive service at the Goodson dealership 20+ miles from my home because I wanted care, attention to customer concerns, and quality -- I definitely received it at Goodson Acura. In addition to the service, the appearance of the STAFF and the FACILITIES confirmed the commitment to cleanliness and a quality brand.Thank you for a much improved service center— I would recommend this specific Acura dealership, absolutely!

Just bought a new car for the first time in 10 years. They walked me through the process quickly, efficiently, and were SO nice. They also gave me a hell of a deal. Emily is a great rep and if you need any help in your new car search I would recommend her anytime!

Quick and efficient. Given a rundown for what to expect for next appointment

The service I received tonight was amazing! In fact, I always receive excellent service from Goodson. The staff are friendly, the service is timely, and Johnny is outstanding - a real asset to the company. I had a first-time concern tonight. Johnny addressed it immediately with care and integrity. If you have a need for Acura service head over to Goodson. You wont be disappointed!

Great customer serviceThey are efficient in providing quality serviceClean environment

Quick service, good staff. Left my car clean and ready to go quickly. Will be coming back.

On a trip to visit my family (from out of town), my oil change indicator was at 5%. I schedule an appt with Goodson Acura and requested they look at the breaks as they had been squeaking for years now. Jonathan, the service representative, informed me that it was time for a front break job and explained that the rotor designed had been changed to eliminate the squeaking. The last time I took my car to the dealership for service in the state I currently reside in, I asked them to listen for squeaking - they found nothing. I am so happy I was in Texas for this service, my breaks havent sounded this good since I bought the car.

I purchased a car in this place and they not process my tag plate on time they meke me drive my car with expire paper tag and I call many time and the dont give me any answers very unprofessional staff I dont recomend this place they are terrible

Service is why I have been and will remain a loyal customer of Goodson Acura. They go above and beyond to assist their customers and try to resolve any problems as quickly as possible. True service is rare these days but they treat customers as if it were the norm rather than the exception.

They always take care of my vehicle with courtesy and a smile, they explain in detail what maintenance was done and what’s recommended, never pressure me to do unnecessary maintenance. As long as I get the same treatment every time, they will have a customer for life.

Staff onsite was easy to work with. Dropped off my vehicle, even though my home was close to 20 miles away. I was hoping the interior clean was perfect the first time around, but they took the vehicle back without any complaints or issues and cleaned it a second time when I requested it. In my book, thats good customer service - hw you go about fixing things when things don’t go right the first time around.

I’ve been doing business with Goodson since the first car I purchased from them in 1996. I’ve only serviced my cars there since 2013, and while it has always been good it has jumped up a couple of levels since the arrival of Bobby Carroll. I’ve spent my career (36 years) in customer service for which I’ve always taken pride in my level of delivery. Having said that Mr.Carroll is as good at what he does as anyone I’ve ever observed. As well, Khang and Jonathon are exceptional and expert in their delivery and knowledge. I would rate the service department at Goodson Acura today at the top of the industry.

I started my day with the idea of car shopping. Didn’t know what I wanted, but was ready for an upgrade. My first stop was Land Rover and after looking in the window of seven cars I left because no one came out to assist me. My next stop was random because it was on my way to an area where there are a lot of car lots. I pulled into Goodson Acura and after looking at 3 cars, the salesman Courtney Colston approached to see if I and my friend, Shirley needed help. I wasn’t in the market for a particular car and I wasn’t looking to buy a car that day because I didn’t have the title to my car with me or the extra set of keys. Well, after testing driving the MDX, I left the lot with a brand new car. I wonder if that was the easiest sell Courtney had from a walk-in? Go visit Courtney at Goodson, he’s a great guy, very professional and knowledgeable about the Acura.You earned the 5th star for taking the time to say, thank you :)! Plus, I forgot to thank Giles!!!!

Eric was A+, he was very detailed and Customer Service Oriented.

Great service very professional I utilize the shuttle service my car was washed and looking great when I picked it up they communicated effectively I even had photos of what was wrong with my AC very professional Eric Johnson was great

What a surprise for Father’s Day! They made this purchase so easy and in no time.

I was raised in Plano and have purchased both of my Acura’s from the dealer in Plano, but I have taken my car to Dallas for service for 7 years. The service department at Goodson Acura is always friendly and accommodating. They always do a fantastic job and return my car washed.

Awesome service from minute I drove in. Eric definitely makes you feel like a valuable customer.

I got some work done on my Acura recently and Johnathan Valdez was my service advisor. My review is more of him than Acura. He worked hard to address all my car related concerns and come up with a plan to address the concerns. He made sure my car was done by the end of the day which made the service process much easier for me. He was determined to provide top service and it showed.

Right from the start Jonathan Valdez was great, the other staff was just as amazing. I had a great experience. Thank you all.

Experience was very good, the service agent was professional. I felt like the agent had my best interest.

Top notch service from buying to financing to the service department! Hands down the best buying experience I’ve ever had. No haggling over price, everyone is polite, we never felt pushed or rushed to make a decision & great selection of vehicles!

Everything went smoothly. Zach did a great job with customer service.

Amazing service — quick, easy and reliable!

Outstanding Service. Sales representative was a plus helping thought all the process

Did I just buy a car? This is really what I was asking myself because this entire transaction was so seamless and amazing!To no surprise, I had the best buying experience at Goodson; I can probably tell you that it is THE BEST car buying experience Ive ever had. David C. in sales and the entire team made this a seamless purchase. It was so quick, so efficient, and it made me feel like the most valued customer! I couldnt be more grateful to have ended up here. I love my vehicle, I love the price, and overall love the service. Dont go to any other Acura dealer in the DFW area - you need to be at Goodson Acura! Thank you again to David who really made me feel welcomed and appreciated, you are a gem!

Goodson Acura is an excellent dealership. Everyone is always so helpful and friendly. There service department is excellent, whether you make an appointment or stop by they accommodate you. The waiting room is filled with snacks and drinks which is also a plus!!

Whitney Belfer is the best! She made things so easy, and I couldn’t be more grateful. I would absolutely recommend Goodson Acura. Their customer service was exemplary from start to finish.

Great customer service, Johnathan Valdez is a great service advisor and always attentive.

These people are so professional and helpful. Perry Le showed me such a great test drive of the RDX, was very helpful, followed up. The manager was a very kind, helpful and service oriented man as well. I really appreciated the helpful, considerate, informative service as opposed to trying to impress you and pressure.Thank you, even though I ended up not buying a vehicle in Dallas due to moving out of state -- you all did a terrific job. A huge asset to the Acura brand.Thanks everyone! Big hug

6/2021This dealership is aways on top of their game! Clean friendly, caring service! I don’t know how they train their agents but it’s always top notch! And my vehicle is always on point when I leave! I recommend them 100% Ask for Eric he will take care of you!9/25/21Went for oil change special with wash and vacuum but car not vacuumed:(. Agent John was awesome! Service completed quickly with appointment

They always take great care of my wife and I. Glad I was able to get my wife into the Acura family again!

Robert was great, he got me right in as he promised the day before when I called and explained what I needed and what was going on. Very professional and comfortable place. I will return for future work-ups and oil changes.

Very professional ! I came in and they fixed everything I had a problem with very quickly . Great customer service also

Zach took care of me, was very responsive and answered all of my questions. Space was clean and spacious, wifi worked great!

Great customer service! I went in for an oil change and wasnt hassled for upgraded services. They finish the services in a timely manner while I was able to work on my computer in their very clean facility. We were asked to clear the room for their daily sanitation (which I didnt mind at all) while what looked to be a professional cleaning service came in with their Ghost Busters machines. Lol...Great experience. I will be back.

After David McDavid Acura dealership in Plano refused to fix my car, Bobby at Goodson Acura stepped up to the plate. My car was not an easy fix but he was determined to get to the root of the problem. I greatly appreciate the time Bobby and his service department spent on my car. Definitely a first class experience all the way around. Many thanks!

Great experience and staff was very nice and responsive.

Great service experience, quick, efficient and car was washed

Needed or thought I did a new battery. Called for appointment not needed. Went through express service they checked entire charging system and indeed was just just needed new battery. In and out in under 90 minutes. Couldnt ask for more. Thanks!

Emily was a fantastic saleswoman. Helpful and pleasant without being high pressure or pushy. Would recommend to anyone looking for an Acura and I’m glad I bought from Goodson.

Good service. Fast. Friendly. Would recommend to anyone.

Khang always oversees the entire service experience, keeps me updated, and follows up with a nice clean car. Time after time there is consistency and quality. Wouldn’t let anyone else touch my car but Goodson Acura.

While traveling back home to Alabama, our check engine started flashing near Dallas. We contacted Goodson Acura and coordinated a AAA tow to their dealership. Immediately upon receiving the vehicle near the end of their day, they called me to discuss the issue experienced. The next morning they called with diagnosis and cost of repair which I approved. A short couple of hours later the repair was completed. Pick up was seamless and everyone I spoke with was helpful and courteous. Special thanks to Robert Patton (service writer) for excellent communication and quick service turnaround.

Professional and timely. Thanks Zach!

One of the most painless dealership experiences I’ve ever had. Staff was on point and extremely helpful and friendly - facilities are beautiful and very clean. I love this place and how everything was handled!

I’ve just purchased a new MDX and had it for service to install an accessory. The sales experience was effortless starting with Emily as my sales advisor as well as John who handled the financing. In the service department Khang gives me the confidence he’ll be taking care of my vehicle going forward. He installed a towing hitch and work quality was awesome. I do have another premium European vehicles that I service at their dealership. I’m glad to be part now of the Acura family.

Came in for a recall everyone is really nice and helpful. Eric the manager kept me updated on the progress of my car and made sure I was taken care of. Thanks Eric and Acura

I was taken care of very quickly and friendly staff.