Thank you Matt and Hadley for the over the top customer service.Freedom power sports of Dallas has friendly and helpful people and we found exactly what we were looking for.Exceptional sales and customer service! 👏

Matt and Hadley were definitely the best at helping us with this purchase, did everything they could to get us out of there with our rzr!! 10 out of 5 stars! Thanks a lot 🙏🏼 Polaris 2021 turbo S

If your going to buy and motorcycle look nowhere else this place was clean staff was very knowledgeable about buying a bike and played zero games. I would absolutely do it again definitely worth the 45 min drive from Grand Prairie …….. thanks Andy

Freedom Powersports Service Department has the most Amazing staff! Best service you could ever ask for. Give many thumbs up for Mike & Daniel crew!!! God Bless

We purchased a 2 up Polaris ATV on the 10th of July because we like fun and the folks at Freedom Powersports, Dallas location, go over and above for their customers.Johnny, the no pressure salesman loaned his personal ramp and delivered our ATV to our home the very same day. Not to mention all the great advise on where to ride and the most important gear required and even invited us to an event they would be at etc.Another very important shout out is for Hadley who is driving around 40 minutes away to pick up a ramp because the one we want is on back order and another one of their stores has one in stock. She took the time to help us with so much and even caught and corrected the lender when they overpriced our financing before it even got to our bank among other helpful things she did.Love, love, love these people!!!We will always go back to this location. :)

Explain to me how a bike advertised on their website as $5300 has an OTD of $8000? Thats literally a 50% hike on price with some vague explanations of freight, service, and taxes. I never expect to pay the internet price, Im not stupid; but good God.Im no mathematician but TX vehicle tax is 6.25%Just a classic example of unethical pricing practices in order to hook buyers in. Thanks.

Daniel and Mike in service did a great job helping me get my jet ski fixed in time for my daughters birthday this weekend! Thanks guys!

Matt and Hadley made locating, purchasing and transporting a motorcycle quick, easy and painless, even from 1500 miles away. When I asked for images, video or paperwork everything was handled quickly and efficiently. A professional and seamless team.

I did not feel pressured to getting extras. I saw what I wanted, we made a deal and I am pleased with the option I have. Excellent customer service, friendly, cooperative, and just kind. I would recommend to at least come by and see if they have what you are looking for, things are scarce right now, but you never now.

Exceptional sales and customer service experience in purchasing a 2021 Sea Doo Spark Trixx. No high pressure from sales or finance to buy products. Matt in sales and Hadley in finance were awesome to work with. Highly recommend this location!

Service wise their fine... but all these people talking about their prices being fair are crazy! They sell 4+ year old used motorcycles with mileage for the same cost or more than buying the bike BRAND NEW. Ex. A 2017 ninja 650 for 7750 when a new 2021 is 7599...

Very helpful staff, talk to Matt...

Went in today looking for a side by side, saw a used one available in the parking lot and went inside to try and talk to someone to purchase. Saw 5 employees and not one single person spoke to me - Not even a hi! THANK YOU! I went down the street to Al Lamb and got excellent service and price on a brand new side by side!

Matt and Hadley were definitely the best at helping us with this purchase, did everything they could to get us out of there with our rzr!! 10 out of 5 stars!

Be careful they ride your sidebysides on trails behind their building got mine back covered in sand and clutch clanking. Horrible service! Stay away.

Purchased a Polaris sxs on June 5th. Absolutely, without a doubt have found my new off-road vehicle partner! Johnny (sales) was responsive to my initial inquiry and did not put any pressure on me. He is very NICE and has a great attitude! Noe (parts) knows his stuff! Amazingly helpful and did not try to pressure me to purchase anything. Answered all my questions. Hadley (finance) was awesome! She like Noe, took the time to answer all my questions. I never felt rushed or pressured.I will definitely come back for my next purchase!

We bought our SxS back in March. Had a great experience. Johnny was a great salesperson. He’s very knowledgeable and helpful! Johnny has also been available to answer any questions or concern since our purchase. We bought some add ons from the parts department. Some of the extras we bought messed up due to errors in manufacturing and to no fault of Freedom. Noe ( the parts manager) has gone above and beyond to fix everything and makes sure we are satisfied customers. I know we haven’t always been the easiest to deal with but thank you Noe, for taking care of us!! We highly recommend Freedom Power!!

Heather and Daniel went above and beyond to get an old bike rolling again. Many thanks.

Friendly, knowledgable and helpful staff - all of them, sales, service, finance

Matt did a great job and worked through all the difficulties and strains the covid interruptions have put on the supply chain to get me my jet ski !greatly appreciated, Matt went above and beyond !

This place has it all! Huge inventory of products and Excellent customer service! If you cant find what your looking for no worries- They can order it and have it delivered in a coulle days. If your in the market for a new or quality used ride, shop here first! Youll be glad you did!

Took for ever to get my purchase but other than that good place good customer service

Best Powersports Dealer in Texas!!! 🤘🏽

Awsome selection but most of all Awsome prices would really consider purchasing there .

I went to Freedom Power Sports in Dallas to look at their ATVs and found my dream vehicle. A Polaris RZR Trail 900 Premium. I met Matt in Sales and he did a great job at explaining to me all the features of the vehicle. He showed me some comparable products but the blue RZR sold me. I purchased the vehicle and have already taken it home. Of course I need accessories so I spoke to Noe in parts who showed me all the cool accessories that I can add to my vehicle. I decided to purchase a Polaris roof and windshield. Noe also helped me pick out a helmet and visor. Thank you Noe for taking the time with helping me chose the right helmet and goggles. After that Hadley helped me with all the financial paperwork. She was very courteous and explained each document and how the finance would work. I purchased a GPS for my vehicle so she helped me set up my UTV on the GPS app. She had a plaque on the wall that said rookie of the year. After working with her I could tell she is not a rookie. She is a seasoned veteran in the Powersports world. Her knowldege and experience shown when answering all my questions. Thank you Hadley for making this part of purchasing a UTV an easy process. One more thanks to Matt for being considerate enough to call me the next day to ensure I arrived home safely after transporting the UTV in the back of my pickup.

Went in looking for a new bike and walked away with a great deal place is amazing great staff and sales people that really know how to get the job done. Jeremy is the go to guy for the great deals. Love my new R6.

Said they could preform a task drove up and was denied. Not sure about much else there but was disappointed by service dept.

Wouldn’t buy anything from this company…too many hidden fees on a used buggy

Derek did my inspection on my Polaris Slingshot. He was very friendly and polite....AWESOME customer service!!!!

BUYER BEWARE!!! NO ONE SHOULD USE THE SERVICE DEPARTMENT OF THIS PLACE. BE LEARY OF POSATIVE REVIEWS. On August 30, 2016, I dropped off my 2012 Polaris Ranger Crew for the following service: (1) front axle replacement; (2) oil change and replace stripped drain plug; and (3) replace winch cable. I was told that it would take about two weeks. It took them over 2 MONTHS to complete the service, meaning I wasn’t able to pick up the machine until November 2, 2016. I was lied to about the reason for the delay. They told me they would discount my bill for the trouble, which they did--$20 discount on over $1,000 worth of service. To ice the cake, the repair was so pathetic that I had to take it to another shop for an additional $1,000 of repair. I have posted pictures of the two invoices (the one from Freedom Power Sports and the one from my friend’s shop where I should have taken it in the first place).When I called to see if I could pick the machine up three weeks after I dropped it off, I was told by “Mike” that it wouldn’t be ready because they hadn’t had time to get to. This threw a monkey wrench in our “work weekend” to finish getting ready for deer season.Another three weeks went by before I called again to pick up the machine, this time I was told by Mike that it wasn’t ready because they had ordered the wrong part. This ruined a $1700 bow hunt that couldn’t be refunded.Then, when I called two weeks after that, I went over the repairs they had done, where I learned that they had forgot to replace the stripped drain plug.Finally, when I went to pick it up 9 weeks after I dropped it off, I was apologized to by the service manager, who told me the reason for the delay because of they were swamped dealing with recall repairs—the first time I had heard that excuse.Upon delivery, they explained to me that the turning radius was limited due to the A-arms being too short for the lift. When actually driving the machine, the issue was way worse than they let on, as you could not hardly turn the steering wheel without bad sounding issues with the suspension. IN THE FOUR YEARS WE HAVE HAD THIS MACHINE WE HAVE NEVER HAD THIS PROBLEM.Because I need this machine for the rest of my hunting season, and I didn’t want to wait another 2 months for Freedom to fix their mess, I decided to take it to a shop my buddy’s wife owns. Even with the “friend” discount, it cost me another $1,000 to fix the mess Freedom made. Pictures of the invoices are below.UPDATE........After I posted the review above nearly a year ago, I continue to refuse to give these people business. As such, I have found a Polaris shop, albeit not convenient, provides great service. If youre in DFW and looking for Polaris service that isnt garbage, stay away from Freedom Power Sports and take your business to Nor-Tex Tractor in Sulphur Springs. Ask for David.

I left another dealership with a bad taste before coming here. I called ahead to see if they had what I wanted and they did. Johnny was very nice to deal with, he showed willingness to work with me and was also very knowledgeable about what he is selling unlike other places. All the staff that I came in contact with were friendly and professional. The finance lady was also very nice to deal with. I would highly recommend this dealership to anyone. For me it was worth the 40 minute drive despite the fact that I have 2 other dealerships closer to me that I visited prior to this only to leave disappointed. Go see Johnny, you won’t be disappointed.

Went in and had some work done and the crew at Freedom Dallas was awesome. They seriously could not have been more helpful and handled all my issues and more. Great job!

Helpful friendly staff

As soon as I walked into the place I was not greeted nor acknowledged. I walked up to the desk to ask for some prices and was given some. The guy said there will be a 2500 down payment and without asking me how I would pay. He was in shock to find out I was paying cash. I believe its due to my black ethnicity but no obvious signs. I then asked for an out the door price on a bike so I could compare and find a good deal, the man said, unless you got the racks my manager would not want to give you an out the door price. I said it was to compare to see who had the best deal and he said thats what I was afraid of.

This dealership sucks! At least the Farmers Branch location is more better to deal with.

Took my Gold Wing in to get the tires changed. They got to work right away and did a great job for a fair price. They gave me factual information about the condition of my bike. I am very impressed with the professional service I received. They put all the nuts and bolts back!

Being a first time jet ski buyer, I didnt know what to expect. Tommy took care of everything and made the whole process quick and painless, I was expecting it to be a couple weeks before I could pick them up, just a few days after signing the papers I was driving away with them. I couldnt be happier.

Awesome place to buy any recreational vehicle Johnny Russell and Lucas help me out and couldnt ask for better people awesome service awesome customer service had me in-and-out in no time will be doing all my business with them from now on

Parts dept...is damn good

I had a great experience with my honest salesperson and would definitely work with him again. The finance guy was completely dishonest and shouldnt be working at a great place like this. The finance guy was trying to sale me an extended warranty on a side by side when Yamaha was already offering the extended warranty with the purchase of the UTV at no cost.

What an incredible experience! I cant say enough good things about our buying experience and the team at Freedom Powersports! It is very obvious everyone who works there LIVES this life and loves helping others do the same. Their knowledge, passion and superior customer service is unsurpassed. We left there feeling like part of their family and are customers for life!!

Nice cycle shop.They have a beautiful 2011 Harley Ultraglide that has my name written all over.

I would never recommend the service department, honestly they deserve a zero star. It has been the worst experience! I dropped off my SeaDoo on May 23 and did not get an estimate until July 1. When I took the JetSki in it was running and once I picked it up after they gave me some astronomical price to fix it completely opposite of the issue I took it in for, then it wouldn’t even start. I took videos and pictures prior to dropping it off. I feel I have been scammed and I have reached out to the headquarters hopefully they will be more professional than this place. I will never do business here again and will definitely let all of our friends know about our experience.

SO so rude and does NOT honor warranties. Please do not buy here! They will sell you anything with a false warranty. Amazon has a better refund policy

Great staff, very nice and informative. Great prices if your in the market go to Dallas Power sports. You will not regret it...

Bought a good used motorcycle here runs good no issues. Jesse was a great salesman. Only reason i dont give 5 stars is because it took them 3 months to mail out my license plate and title after i paid cash for the motorcycle

I honestly would give this place 0 stars if I could. We worked with Johnny Russell as our salesman and he was a bit pushy in my opinion. However my husband really wanted to seadoo spark that he got so we just went with it. When he was explaining everything to us he had us sign one off on one price and then on the contract it was $5000 more. Even after asking him a hundred times and explaining we were putting $5500 down he kept tell us one price and it ended up being another. Which blindly trusting him we came to find out when we went to payoff the ski. I then called to have any services and extended warranties taken off it’s only been two weeks and when I spoke to Hadley in finance she let me know there is no way to take off the services even-though we have had 0 services and only had the jet ski for two weeks. This place is horrible I would not recommend to my worse enemy. BEWARE of this place !!!!

Buyer beware!!!!!!!!!!!!!Bought 2 seadoos and a trailer and was sold a warranty that was highly encouraged! Rode the seadoos for 2 hours and they both died with engine issues. We took them back to Johnny and his service department which came out and looked under the seadoo briefly and said they can see some fishing line and that must be the problem. Mind you we live over an hour away from Dallas and had made this special trip to get this fixed. We proceeded to take the seadoos home and my husband gets under the seadoo and pulls out less than a foot of fishing line. Went to start the seadoo and it sounded as if you put pieces of metals in a tin can and shook it up! We took the other seadoo out to take turns enjoying our day when not 15 minutes into riding it all the engine lights went to flashing and an alarm was sounding. So not just one seadoo was out of commission, but both! I spent a lot of money on these and the expensive warranty. We then took both seadoos back to the dallas location on June 30 and explained the problems in which the service guy states he has seen some of this happen lately!!!!! I called week after week to see if they diagnosed the problem and was told repeatedly they only have one tech and it would be 4 weeks until they can even look at it. So at four weeks I received a call from Johnny who states he has bad news that it will cost $6000 in repairs for the pair. Johnny attempted to have me claim this on insurance and even mentioned he would get with his service manager in order to manipulate the insurance claim (I absolutely did not feel comfortable with this conversation). States the warranty will only cover $1200 and we would be out the rest. He mentioned we could cancel the warranty and get around $3000 back from that to help offset the cost!!!!! I could understand if one had issues, but both broken within 2 hours when we just simply strolled down the lake for a couple hours since owning them.Just to be clear we bought newer nicely used seadoos for $30,000 with the trailer and warranty and mind you this warranty is only to cover $1200. I really regret this awful experience and do not intend to ever purchase anything from this scamming establishment.****Update****It is September 10 and we are still waiting on the warranty to see what they will cover and I still haven’t gotten to enjoy my seadoos! I’m losing hope here!*****UPDATE*****We have gotten our repaired seadoos and are happy with the outcome. Freedom Powersports Dallas has satisfied our customer relations issue at this time!

Don’t buy anything from these sorry MF’s. Gave them a $500 refundable deposit on a jet ski pending financing approval. I was denied by Yamaha and still have not recieved money back.

Top notch friendly staff. Its always clean with a large selection of stuff to choose from. I buy most of my parts here.

I usually dont bother with commenting on sites but I must say I had the easiest time shopping for my first motorcycle. Tommy Trevino showed so much patience and just seemed to understand exactly what I needed. Not too pushy, just helpful with a good sense of humor. Got a great deal on a bike that I feel very comfortable on as a first time riderThank you!

I have bought over four motorcycles from Freedom Powersports within the last few months. Always friendly service, fast and efficient. Loren was great in helping me get prices on all of my motorcycles. Phillip was a great help in showing me all of the features on my new bike. I would recommend this dealership to any of my friends or family members. I am a return customer for life.” Anytime you need any service, Used motorcycles or New Motorcycles this is the place to be. No pressure ever.

Great experience! Ron and Jesse and all the other guys did a great job getting me my new jet ski at the price I wanted. Even built it and delivered it that same day and I was on the lake that afternoon. Thanks guys!

Highly recommend Freedom Powersports in Dallas. After hearing nightmare stories from friends who did business elsewhere, I wasnt sure what to expect. These guys are great. Sales process was very smooth and got a great price. Parts and service guys are great as well. Have recommended to several already.

My wife and I began bike shopping on Saturday in the middle of the rain storm. I contacted Matt and let him know I was on my way from Wylie. Matt pulled the bike inside out of the rain and had it waiting for me to look at. He asked all of my questions and demoed the bike to me, even though he was about to leave for the night. I told him I would take the Dark Horse but couldn’t pick it up until this week sometime. Matt pulled the bike to the back and held it for me until he heard from me on Tuesday whether I could make it out there this week or this weekend. At that time he took my deposit to essentially make the bike mine until I could pick it up.Today I picked up my Dark Horse. Matt was gracious enough to bring the bike to the McKinney location for me to pick up there, since it’s much closer to me. The bike was gassed up and ready to go. Paperwork took me only 10 minutes to complete. He literally had everything ready for me. All I had to do was sign and put my butt in the seat.Do business with these guys and dont think twice about it. Their prices are fantastic and the customer service is the best Ive ever received buying a motorcycle. Absolutely amazing buying exeperience!!

Great parts dept

Bought a new Jet Ski here about a month ago. Gave me a pretty good deal on the Ski and the double trailer, and thats the only reason Im giving them 2 stars. They set up my new ski on my trailer and said I was good to go. As I was driving back home, which was a 2 hour drive, it looked like my Jet Ski shifted a tiny bit, but thought it was impossible since it was strapped in. Well I pulled over to check, and to my surprise, there were no back straps on my Jet Ski, it was only held into place by the crank. I am very disappointed with this company, if I would have hit a big bump it could had ended in a disaster for me and anyone behind me. Well I called my sales man the next day to tell him my displeasure about no straps on my Jet Ski, and all he could say is, we charge extra for straps. 1) I was never offered to purchase straps, I assumed they came with the trailer, because the one I bought last year did. 2) They charge extra for everything. They charged me for the fire extinguisher, and whistle too, which by law you have to have. The Jet Ski I bought last year from C and S fun center already had that stuff included, plus the straps for my trailer. I traveled 2 hours to purchase this Jet Ski, and they didnt even care enough that I had back straps on my Jet ski to protect myself, my new ski, and every behind me on the road. So in closing, if you want good service, and dont want to be nickled and dimed to death, go somewhere else.

They always do an excellent service on my bike and the price Is reasonable.

I just wanted to thank all the guys out at Freedom PowerSports. Just purchased a new 2019 utility vehicle and Zach my sales associate made everything smooth as possible along with everyone else that was involved. Very courteous and very Knowledgeable staff. This was by Far the best experience in purchasing this side by side. Thanks FreedomSports Dallas your the Best.

My wife and I began bike shopping on Saturday in the middle of the rain storm. I contacted Matt and let him know I was on my way from Wylie. Matt pulled the bike inside out of the rain and had it waiting for me to look at. He asked all of my questions and demoed the bike to me, even though he was about to leave for the night. I told him I would take the Dark Horse but couldn’t pick it up until this week sometime. Matt pulled the bike to the back and held it for me until he heard from me on Tuesday whether I could make it out there this week or this weekend. At that time he took my deposit to essentially make the bike mine until I could pick it up.Today I picked up my Dark Horse. Matt was gracious enough to bring the bike to the McKinney location for me to pick up there, since it’s much closer to me. The bike was gassed up and ready to go. Paperwork took me only 10 minutes to complete. He literally had everything ready for me. All I had to do was sign and put my butt in the seat.Do business with these guys and dont think twice about it. Their prices are fantastic and the customer service is the best Ive ever received buying a motorcycle. Absolutely amazing buying exeperience!!

I could not say more about this place they have been awesome especially in the service department. Since I have found out what was really wrong with my sport bike when I rode it up there after riding it and my boy who was working on it told me nothin was wrong and it was just a spark plug replaced needed . Took it Friday of last month and saw they were closing but this guy walked out and said he would be back to come talk to me . His name was Zariah Martin and since then he has taken care of my baby and has really worked with me on the paying too . This place is the best service I have had in some years and will only take my bike to them from now on ..

I only worked with Michael in the sales department over the phone but he went out of his way to get some information I requested on a bike I was looking at and helped arrange a test drive for me. He was very professional and courteous throughout my dealings with him even when I informed him I was going with a bike from somewhere else instead.

I bought my Polaris in March with Rickey & Jesse, they were just great! BUT dealing with Tyler has been one of the WORST and most unpleasant experiences I’ve had here. Not only does he not file the paperwork he is supposed to, he is so hard to get a hold of & cant answer my emails. When I finally get a hold of him, he states he can’t help me and he can’t even give me the corporate number, I had to find it myself. I will not be purchasing from a store who cannot value its own customers.

Showed up to check their used inventory to see if they might have a bike i was looking for. Was Approached by a very nice sales guy named Jesse. He showed me the used inventory, unfortunately they did not have the bike i was looking for, but Jesse spent about 10 mins looking for it at other dealers. Class Act sales guy, if you are looking for a power sports vehicle ask for Jesse.

Were all smiles here with our new 2019 Polaris Ranger Crew 1000! Our salesman, Tyler Smith, worked closely with Ron, the manager, and parts specialist Z Martin to assure that we had the Polaris of our dreams. They took the time to be certain that the Polaris accessories were perfectly suited to our recreational and farm needs on our Hill County acreage. Everyone in the entire shop worked together on our Polaris up til the minute we drove off with it! I would recommend Freedom Powersports of Dallas to ANY serious purchaser. Theyre the best!

Best customer service ever. Professional, courteous, and punctual. These guys know what the hell they re doing and get the job done. Service department was on point with resolving a issue created by another Yamaha dealer. Mike and Matt are the guys you want to talk to in service. They just earned a life long customer for all my Yamaha service needs. Highly recommend. I drive all the way from Rockwall to see these guys!

These guys are great! I came in on a very busy Saturday and they put 2 new tires on my bike while I waited. Not only that but I had bought brake pads earlier in the week to put on myself and they said they could do it for $30 per wheel since my wheels were already off. I didnt bring the pads with me and I rode my bike there so they had someone drive me to my home to get the pads while they had my bike on the rack. Talk about going the extra mile! I highly recommend this place for parts and service.

I recently made an attempt to purchase a side by side from these fine folks and even though I did not complete the purchase, this was the best experience I have ever had with a sales staff. They were kind courteous and knowledgeable. i would highly recommend using them for the purchase of any atv. Best prices.. Best Customer Service

Love my lil yamaha raptor 90. Had a fast and easy time here.

This location has very knowledgeable staff. I was very welcomed and there sales skills is very captivating. What I mean is they have a very exciting, pleasant approach. Customer service is being sold while you look around at their product. My main question was for a motorcycle for my significant other and her height is 411. They suggested several bikes that may do the job. They did very well to inform the bike characteristics and the financing availability if that was a approach I wanted to direct myself into but most importantly they suggested to invite my significant other. Thank you for your time, I look forward making business with you in the future.

These guys have a habit of putting you on hold and eventually just hanging up on you, this had happened to me many times before I was even a customer. Took my bike in for service and was quoted one price and then charged almost double when I came in to get it, with no call to let me know it might be more expensive or if I wanted to go ahead with more work. Usually bike shops are good places where we all have a common hobby and shared interests. This shop just hates its customers and hates customer service.

Just purchased a 17 yz450f. I recommend this place to anyone!!! Great selection and even better sales service. If you really want a super salesman to work hard for you then just ask for Jason Melbourne. Super helpful and extremely nice guy, this dude needs a raise or promotion for the kind of sales service i receive from him.

Great service. will definitely return for my next purchase.

UPDATE: Greg took my response/ reviews and stepped up to the plate. They ended up having to take the motor out of the Jet Ski, and find a screen that wasnt letting the oil pressurize properly. They cleaned it up and made things right. Due to Greg and the tech Corey, they have renewed my faith in them. Thanks guys! Looking forward to an up and coming purchase of some new toys....Where to start... Well I brought my 2014 Jet Ski with maybe 4 hours of use on it to get ready for the lake August 31st 2016, they changed the battery and did a tune up. The jet ski never saw water and was kept in storage (heated) during the winter. Was brought back in August 207 as it wouldnt start and found that the battery was dead. Again returned to me with the all clear and water ready. Went to take it out 2 days after getting it back and within moments of putting it into the water, the oil light comes on. Pulled out of the water, checked oil and found it to be milky color. Sucked oil out, replaced oil and attempted to start it again and same light. Pulled out of the water and back to Power motor sports. They worked on it, told me they water tested it and again gave it back to me. Take it out to the lake and again the oil light is coming on. Take it back to them again and they go back to work on it. Now remember, the engine worked fine for them on 3 different occasions and returned back to me each time, telling me all clear. After 2 months of testing and etc (never keeping me updated and me having to call weekly to get updates, Im being told I need to pay for a new engine and its bad. Now the jet ski is being kept outside and getting weathered or over 2 months and still no resolve. Im writing this review to show everyone the lack of concern and rip off thats occurring. I am currently seeking legal council from my attorney as everything has been documented and after telling me multiple times that they will correct this as this is their error, that now Im being told I need to pay for a new engine...... Buyers Beware.11/16/17 - UPDATE, spoke with Greg Day, taking unit to Lewisville to have senior water craft technician to take engine down and diagnosis this done. They are starting to make this right, but we will see. I will update this as we go.

I went to Freedom power sports in Dallas for a gift for my nephew and had no idea what to get! My sales girl Becca was awesome! She helped me choose a great gift that he loved! She was knowledgeable, friendly and professional! VERY helpful!

Great place to go for parts. I went in (not knowing much about bikes, looking for a part for my uncle) and Eddie Trevino was really helpful & informative! Definitely will return when ready.

From the start Nick was very helpful, was well informed on prices and what could be expected in servicing my bike. Very impressed by the high level of customer service here at Freedom Powersports. Will recommend to family and friends about this place.

Had a bike dropped off in June and they still can’t call me back with updates and won’t return my calls

I came in for some parts for my bike and Tommy was the first person I talked to, he directed me to the parts counter so I could get what I needed. We talked about some of the bikes on the floor and he was very knowledgeable about the different types of vehicles throughout the store. Presented himself very well and wasnt pushy, when Im in the market for my next bike I will be visiting freedom so Tommy can get me on a new ride.

I was working on what I thought was a deal on a 2020 can am side by side. I was told I could my payments at one rate and I was like ok lets do it. Then after they ran my credit I got the old switch on payments like they didnt know where the lower payment came from. Well I have emails to back me up and we shall see if they stick to our conversations as I asked to make sure they had the correct payments and they confirmed. if this is the way they do business in Denton then stay far away.

The sales guy was awesome but... They said they can get me the bike I wanted at a certain monthly, they ran me and my wifes credit, just to have the financing guy get mad at me and walked away wile saying, beggars cant be choosers! when I wouldnt take the bike at a higher monthly! How is that my fault you cant get me what YOU offered? Not buying from here ever.

Nice place, bought a bike. Have no complaint s.

This store has a great selection of products. Nick, the person in service, had a great sense of humor, and his attention to my questions helped me make an informed decision about what to buy. I would recommend coming here for any of your power sport needs.

Tommy did a great job from start to finish. Very knowledgeable about the products and a pleasure to work with. Ive already been back to buy more. Repeat customer for life!

From walking through the door to leaving with my bike - the whole process was made extremely smooth. The man who helped me, Tommy, was extremely knowledgeable and professional, and helped me find a bike that suited my experience, price range, and desires wonderfully. Great, friendly crew all around. I would definitely recommend Tommy to friends looking to get anything powersports related, he was a great help!

Chris Cadieux - best service in town. Never gives you the run around. Gets you in and out real quick. I have been going to him for the past 8 years. I only trust him with my bikes. Definitely recommend.

What a place to buy! Jason made it fun informative and easy. Looking forward to making my next purchase with him

Good salesman works here!

PLEASE, anyone that buys a vehicle from this place, and adds GAP insurance, call GAP and verify that you are covered! The number should be on your paperwork. Just call and tell them you want to verify that you are covered.You may find out youre not covered at all because personnel forgot to turn in your paperwork. Happened to my aunt.

I recently bought a Yamaha R1 with the help of Brad and Brian. It was so quick and easy....I would recommend this business location to anyone! Ask for B-Rad.......he needs a promotion for all his hard work and great attitude.

Freedom Powersports Dallas has a great inventory selection and a awesome staff. Go check them out if you are looking for a great deal. They have several stores and carry all the brands.

Awesome customer service. I called Freedom Powersorts out of the blue and spoke with Jason. Within an hour, Jason welcomed us to the dealership and allowed us to test drive multiple units. He showed us a variety of options and gave great details on each unit. I have never owned a side by side but I am fully aware now of different options and packages now thanks to Jason. He did everything he could to find the perfect match for us and worked so hard to get me exactly where I wanted to be. I am now the proud owner of an awesome new Yamaha Wolverine and I couldnt have got it at a better price! If you need a guy who knows what hes talking about, call and ask for Jason! Hes the man! I will defiantly continue my business here! Overall, all employees I spoke with were exceptional! Excellent exsperience all the way around!

Hours of research online got me no where on the type of machine I wanted. 10 minutes in store, WAS more valuable. Great job guys!

When I walked in the dealership for the first time I was welcomed and treated as if I were family. I was there to buy some parts for my Ranger, and both JC and Michael in the parts department were very helpful. I decided to take a look at what they had on the showroom, and even though I am not currently in the market to buy (though I might be after this visit) Brandon in sales took the time to answer all my questions. The fact that I remember the names of the people who helped me says a lot about how well I was treated because I am not normally very good with names.

Great guys easy to work with! loved the experience guys made me fell at home when buying my bike. i would defiantly recommend theses guys to anybody look for a good bike

Guys where great starting with Marcus assisting on the sale to Chase closing the deal. They are great once you made the purchase they take you around to meet the different departments in the shop from Parts to Service.Top Notch group of Sales and Service People!!

Thanks to the amazing customer service by Zach which is why Im writing this review. They sent me an email saying theyd like to help me with my MT09 purchase. I replied to that email at 8 40 am in the morning and dont receive a reply 3 30pm! I call them instead at 3 30 to check if they could help. Zach Vaught was on call assisting me with the pricing!1. He quoted me price much higher than other dealers.2. Only knew the sticker price and an estimate of what the OTD price would be.3. Upon asking how he was reaching those numbers from the sticker price he couldnt answer that. All he knew was the freight and assembly charge which was a whooping $940! Btw theres other dealers charging $398 for the same.4. He didnt even know the sales tax. How do you even qualify to be a sales representative if you dont know that??5. He said he didnt have my email to give details since he said the email was from Jesse (which is not true since the email I got had his name on it) and both were on a system and he wouldnt have access to that. Really?? Sitting right next to each other in the same shop and on a different system???Upon telling him he was charging too much hes like good luck then and hangs up! Never buying or recommending this place to anyone.Note : They do charge much more than other dealers. Ask them with an itemized pricing to see where theyre charging you more. Hope this helps future customers.* UPDATE : The manager did call me after my email to the customer service which I genuinely appreciate. I had met him the day I went to them and he was helpful to give me required information. Though they genuinely charge more for freight and labor/handling so do check with other dealers before you finalize a deal.

I went there because they are the closest to me. I needed to have a tire put on my Yamaha. I was told one thing over the phone, when I got my bill, needless to say, I was surprised. Honor what you say so that people know what they are getting into and can make decisions based on real accurate information. Too much competition out there guys.

We only came for a wear ring but Zariah Martin was so helpful, hes the part specialist and answered all of our questions no matter how small they were he was very informed and the reason why we will be choosing this location when we need something.

I ordered a part 3 weeks prior to a big trip that I had planned. They call me a week later and say that they have my part, i go up there and its the wrong part (no big deal). I have them order the new part and have it shipped to my house. A week and a half goes by and no part so I call to track my order, they say the part is back ordered and it wont be available for another month. so I now wasted 3 weeks and wont be able to get this part on such a short notice. Thank you Freedom Dallas for all your no good help, Jeremiah at the Fort Worth location has helped me so many times he has got you guys beat by a mile. I wouldnt recommend anyone to this location... UPDATE: I had to call repeatedly to speak to the manager. finally got him on the phone and he had no apology and didnt care that 3 weeks of my time was wasted. I was trying to tell him the situation and he kept interrupting me and just saying im done talking to you whats your card information so i can refund the money he said he had been working in the industry for 13 years yet cant call and let a customer know what the part you had been waiting on for 3 weeks is backlogged for another month. He should have seen that the part was back ordered for another month and never charged me in the first place let alone wasted my time till it was to late to get my bike ready for my trip.