Dropped my Silverado off for oil change and a wash. Get my truck back and there are still spider webs on it with the dirt and a greasy hand print on the fender. I hope the oil was changed better. I called before I went to pick up my truck, to remind them to wash it and I was on hold for over 10 minutes and never got to speak with the service writer.UPDATE:I got a call from Dave Kirk Service and they apologized for not washing my truck and told me to stop by the next time Im in town and they would wash it for me. They do follow up on reviews and care enough to make things right. You cant say fairer than that. (But, they really should have taken care of it when they put it on my bill or when I was on hold waiting to talk to the only person who could have gotten it washed, apparently.) Service up front can prevent issues down the road.

I had been looking for a truck in the Nashville area for months but was disappointed in the fact that all the dealers in the area were wanting to charge me four and five thousand over msrp. I reached out to Jason at Dave Kirk even know I’m in the Nashville area for help on price and service. I was happy to know that Jason and Rick were able to not just order the truck that I wanted but give me a fair price also.

Great experience from the moment I arrived until I left!! Pleasant waiting room and great staff!! Thank you so much for great service, Michael and the gang!!

Kevin in the Service Department is so helpful. He took care of everything I needed!

Great products and amazing people! These guys are incredibly helpful, kind and easy to work with! They have a small Hometown feel with great prices!!

I was very pleased with the kindness and efficiency of finding the problem in my car and correcting it.

The management and sales team treated us like family. All of our questions were answered as well as extending the offer for us to come by at any time when we have more questions. My new vehicle is much different than the old one, and they went out of their way to make sure I was comfortable in it.

We loved our experience with the entire team. Scott did a great job of showing us the vehicle, and following up. Todd and Rick as managers making sure that we were taken care of by connecting us with the right team members to show us our vehicle and to locate additional accessories we wanted for our vehicle. Jason did a great job showing us how to use the features of our vehicle. It was a wonderful experience and we hope to purchase another vehicle from this dealership in the future.

I had a situation that needed a quick turnaround and, as always, Scott worked to fit me in the schedule and get my car back on the road. Great Service and Parts Departments at Dave Kirk.

I left a bad review recently for Dave Kirk Chevrolet service department. I must update that review now. Michael, service manager Kevin, Tim Poor, they all went above and beyond what they had to,to make things right for me. They fixed my car and did not charge me for anything other than what I owed them. I want to apologize to everyone at Dave Kirk for my bad review, I was over anxious and spoke out unfairly. I have been doing business with the dealership for many years and have always been treated fairly and with respect. I let my feelings in a heated moment take control and I am admitting I was wrong. This dealership sales, and service are grade A. Great people Great Dealership I apologize!!!

Buyers beware. They sent me home in a vehicle then later decided they need more check stubs. They have harassed me on a daily basis at work because they think I can just run in the office and get on the computer whenever they tell me to. I pulled them up and sent pics to a cell phone as I was previously instructed but then they decided that wouldn’t work so still calling me while I’m trying to work and now making threats to come pick up the vehicle because I can’t run every time they change their minds. I would say find a place more professional, a place that knows what they need while you are there instead of constant harassment at work.

They treat you with respect and do everything to make you feel right at home with family. The service is excellent and done right the first time. I have bought 2 Cadillacs there and will again.

Service for truck all was very helpful nice a real great group guys and gals ❤ work with alot dealers but think these are best I have bought vehicle from service GREAT

The salesman was great .He listened and got me what I wanted. Im very pleased.

Most pleasant experience at a dealership and I have had plenty, staff was friendly took time to go over things and even just talk with you.

Your personnel are very helpful, knowledgeable, caring and excellent with customers. I will come to your facility to purchase any further vehicles. Thanks for your help and concern.

Very pleasant and friendly let me know what I needed for my vehicle and explained every detail

Ive had both of my GMC trucks there Very dependable and knowledge Good work and very impressive for diesel and gas Trucks fast service.

Very Dishonest Service, diagnosed my radio as having a bad display screen, replaced the screen and it did not fix the radio. Four Hundred Dollars for the screen they say im responsible for paying for. After I paid them one hundred fifty four dollars for their expert tech to diagnose it was the display LOL now after doing a second diagnosis they say now its not the display screen but a short in the radio receiver which is another thousand dollars. I ask if they order the receiver and that is not the problem will they charge me for the receiver they answered yes. I will not be paying them for anything else period they can keep the car the finance company can pick it up at Dave Kirk Chevrolet as im not making anymore payments on the car. I will hurt my credit before i pay that scam for parts that were not needed. Very Shady

Great people. Great service. Scott Elmore always take the best care of his clients.

We were passing through town and our Tahoe was acting up. Stopped in and they checked it out and made an appointment for a couple days later. Service was done more quickly than I expected. Everyone was nice and friendly and it was great to see that they respect America and our flag. Well done. The way customers should be treated. I dont give out 5 stars often, but these folks deserve it.

Brought the vehicle in for a problem I had. 870.00 dollars later I still have the problem. When you diagnose a problem with the vehicle, I guess you try and make money elsewhere. Pretty good gimmick. A little shady dont you think?

The guys at Dave Kirk didnt rush me at all. They answered my questions, took the time to show me all the features of my GMC Sierra AT4 and in the end were just all around friendly people. They were also the ONLY dealership that was willing to negotiate a bit on my purchase, something the last 3 dealerships I visited were not willing to do.

Always great service! Scott Elmore is probably one of the most knowledgeable, capable, professional and caring employee there! He truly knows how to take care of the car owner.

Micah and Greg were great to work with. No over-pressured sales, just down to earth guys.

They were very easy to deal with and explained each detail as we went through the process of buying a car.

Very courteous. Scott Elmore is the poster child of Customer Service.

Jason was fantastic to work with o. our new car purchase!

Straight forward approach to purchasing my new truck. I told them what I wanted they got it done. Simple as that. Bought a new truck in less than 2 hours. Didn’t have to haggle or negotiate. Straight to business.

I live in New Orleans and was in an accident in Crossville while visiting my father (us southern people dont handle ice well). The body shop at Dave Kirk went above and beyond on fixing my vehicle quickly and keeping me updated on its progress, even allowing my father to pick up my vehicle when it was completed and following up with me a couple of days later to make sure I was satisfied with the repairs. The repairs look great!

I have purchased several vehicles from this dealership, and will continue to do so with any future purchases. Staff is always friendly. Not only a great place to make a vehicle purchase, but the service department is excellent as well.

Everyone was very nice at the dealership, they all made us feel very welcomed. Our sales person, Jason Reed, was top notch. He was very knowledgeable about the truck and very friendly without being overbearing. He made the sales buying experience as enjoyable as it could be. When we went to the financing part, the person that helped us was very nice as well. We would recommend this dealership and sales team, they were awesome.

Very pleasant, quick, everyone was very informative, Micah was great! Explained and set up my phone and everything!

I found an F250 diesel on the internet that was located at Dave Kirk Automotive. I called the dealership and spoke to Nathan Monroe. Nathan was polite and gave me all the details of the truck. We decided to purchase the truck based on what we saw on the Internet and my conversation with Nathan. We drove from Illinois to pick up the truck and it was exactly as described. We couldnt be happier with our purchase and the service we received from Nathan and the Dave Kirk Automotive staff.

Had something in my tire and they took me in immediately and fixed it

Kyle listened to what we needed and wanted and had us in a new car in just a couple hours, previous trips to car dealerships have taken all day for us. Great staff all around!

Excellent service. Knowledgeable customer service, employees that truly care about giving the customer a great experience.

Very good service department...Scott🎺

Love the people very friendly and wounder buying experience.

We traded in and purchased a new vehicle last week. We are pleased with the transactions and were well taken care of by new salesman Nathan Monroe.

Aaron and everyone there was a great help. Ill recommend them to everyone I know who is looking for a new or used car.

THIS IS THE SECOND CAR I BOUGHT THERE AND LIKE ALL THE PEOPLE THERE VERY MUCH.VERY DOWN HOME.

Josh Ritter did an outstanding job with getting me exactly what I wanted. Thank you

Excellent purchase process. Knowledgable and friendly staff.

We had a very nice experience. The service was excellent and our problem was taken care of in a timely manner.

I loved having my vehicle picked up from me at work & delivered back to me after service work was done.

The Dave Kirk team was exceptional. Very courteous, they close at 7 pm. I didnt get there till about 7:15 . They are quick, I was in and out in about 45 mins. I would highly recommend Dave Kirk of Crossville, to anyone looking for new or used.

Forgot to do the car wash.., forgot to place oil change sticker on window.., forgot to provide inspection sheet on vehicle.., forgot to provide recommended service/estimated cost sheet.., left a face mask on center console. But.., I really appreciated the pick up and drop off service.

Great guys to work with...honest and straight up. I recently bought a chevy trail blazer and went back today and purchased a silverado. They will work with you regardless your situation....you cant go wrong giving them a shot for your business

Always a pleasure to be associated with the staff at dave kirks...

I do not appreciate being lied to! I sent all my information in and worked over a week with 3 different people, 1 sales person & 2 sales Managers! I sent all of the required paperwork in, as I live about 40 minutes from the dealership and dont like wasting time! I laid everything out on the line, the sales person I worked with, Scott, was pleasant. I emailed Gregg all the information and spoke with him twice on the phone. We set up a time to come in and the day before my appointment, the fuse caught on fire in our van. The van wouldnt start, and I called the dealership immediately and Scott called me back. I explained what happened and told him EXACTLY what my husband & I had to work with. I asked if the deal was off since I now only have the tax money we are still waiting on from my husbands taxes as a down payment. I was told not only by Scott, but by the sales Manager Gibby to come on in and we could figure something out. So we showed up and was scheduled with a different sales person, who I have never spoken with, who was not very well briefed on our situation, as Scott had something come up and couldnt come in. Gregg was in but Gibby wasnt as far as I know, at least he didnt step in where we were to assist. Everything went sideways, since the van was not a trade in and Gregg wasnt aware of that, this is why I called BEFORE coming in! Then I was asked for a 1099 or some type of form showing what taxes are taken out, well here we go again, IT WAS STATED UP FRONT I was an independent contractor, which means I do my own taxes!! And Scott knew that I started that job this year and havent done my taxes yet! And after wasting about 45 minutes or so, Im sorry we need a grand to help you! What part of, I dont have that and I called the day before to tell you this, do you all NOT understand? This is NOT a way to run a business! So now since you have ran BOTH my husbands and my credit several times from various banks, EVEN if we had a way to go somewhere else to get a car, we probably cant because of all the hits on our credit reports! I will NOT EVER go back to people who cannot communicate and tell you up front that we cannot help you!Since I cannot respond to your comment, we already bought something from somewhere else and still stand on our decision. We will NOT be doing business with your establishment.

Easy discussion, good sales environment. Win-Win in the end. Beautiful car.

We are very satisfied with our car buying experience. My husband and I bought a Chevrolet Camaro and our salesperson, Jason Reed, took great care of us! He was very friendly, knowledgeable, and hospitable. We really appreciated that he was not pushy. He even offered to wash my vehicle in addition to washing the Camaro before we left. We highly recommend Jason Reed and this dealership.

The employees were very courteous and friendly/, The sales person Mike was very helpful and informative explaining the differences between the last two vehicle choices. He went that extra mile to move the last two choices side by side allowing for me to help me decide which vehicle I really wanted to buy. I still found all of the employees who communicated with me very kind and human.

Everyone was great from Jessica on the internet my salesman Joe. Bob really explained the features really well. The finance guy was really helpful too

Handled Service on my Blazer exactly as promised.

Super nice folks. Above and beyond on recent service visit.

Always enjoy the prompt service and friendly people. Scott and Micah are great!

The Service Advisor(Jace) did a good job scheduling the appointment to meet my needs. When arriving the same Service Advisor met me at my door after flagging me into the service bay. Very professional experience and polite staff. The service tech even presented himself in a professional and polite manner. Good job.

Barely two months old and one problem after another oh how the big guys have fell on their face

Great people, great service. Always available to help with any questions.

Everybody was just pleasant did not feel at all like the typical pressure sales tactics. The sales manager has my utmost respect on how he and his crew conduct themselves.

The oil change and tire rotation was very fast and everyone was very friendly!

Best customer service from any car dealership weve ever experienced! They saved us a TON of money from the other dealership we were purchasing this exact same car from AND they personally delivered it to our home and even set up garage door opener & bluetooth for phone! highly recommend them!

I had to order parts and they had them the next day as promised. I also talked to a salesman about a new vehicle and he knew I wasnt intending to buy, but he answered all my questions without too much pressure. Ive had some horrible experiences with car dealerships, but all-in-all this one was not too bad.

They fit me in for an oil change when they were super busy. And they noticed my key FOB needed a new battery and offered to change it while I was there. And they were extremely courteous and nice!

Nice to have close by for work that I cant do but in the future Im going elsewhere. I took it in for a lube job that had been missed on the last service and was charged anyway. Ive been directed by other people to check out another business just down the street, they will let you watch the work being done and charge less for their service. Ive had it with dealerships keeping the public from seeing the work performed or the lack of it.

Michael, my service guy, was helpful, courteous, and easy to work with - hes great at what he does!Also, as a vulnerable old lady, I was appreciative of the mask-wearing in the facility. It means that I would return if I need to, and I wouldnt if the personnel didnt wear masks. Thank you for thinking of your customers!

The service team are all very professional and up front with all concerns and prices. They seem to get better each time I return. You have a five star team for sure.

Unexperienced sales associate about what they are selling.

Great place to bring your car.great staff

I was new in town and had to bring my truck in. Received a new fuel pump and got it back and was told I needed a new turbo. The service attendant said it would cost 20k and maybe i should trade my truck in. Later that day I noticed the AC wasnt working. They got me in days later. When I picked up the truck I noticed on the way home my oil pressure gauge wasnt working.Crossville automotive replaced my Turbo with OEM parts and it was 4k. Just to find out you cant test a turbo. It has to be removed in order to be inspected. We wasted 4k, there was nothing wrong with ours.I would give the Chevrolet dealer no stars if it were possible. CROSSVILLE AUTOMOTIVE IS WHO I RECOMMEND TO EVERYONE!

Scott Elmore always ensures I get the best of service with a smile.

My husband and I have purchased several vehicles from Dave Kirk Chevrolet through the years. We are repeat customers simply because Dave Kirk Chevrolet has always taken care of us with a quality product and the best service department in this area. Last year, we struck a deer as it ran into our path and we received the same great service from the Dave Kirk body shop. Yes, we have tried other dealers and service centers and have never been satisfied with the results. Dave Kirk Chevrolet will ALWAYS be our choice for our transportation and service needs.

This dealership is clean and customer oriented. Check in could be improved with an online checkin that could be done on a computer at the dealership. This would free up the customer service reps to follow up with concerns and end delivery of our serviced cars.

I just bought a 2018 Prius. Thanks to Bill Daniels and Greg for the awesome help and professionalism in getting me in the car I love!

Very knowledgeable about inventory. Professional service. Friendly no pressure.

These guys were awesome. Didnt try to pressure me at all. Got a great deal and left there extremely happy. Definitely 5 star service.

Mike took great care of my car and answered all questions I had with a wonderful attitude! Easy, smooth, and quick experience.

Great guys, no pressure,They like to interact with you. I know it part of the sell...But hey they were nice and not pushy.

Vern Beech & Scot Sealle were excellent! Not pushy but still explained about different vehicles, asked a lot of questions about what I was looking for in a vehicle, made me feel I was important & taking care of me was all they had to do in the world!!

Great service friendly folks, very helpful in getting us thru the maze.thanks dave kirk chevy.

Respect, speed & good work are always shown. The only thing I might ask is asking customers if theyd like to use rewards points for service. As a widow on a fixed income this would be greatly appreciated.

Excellent customer service!

We had an amazing buying experience. The staff was professional and courteous. Our salesman, Jason Reed, was very friendly, knowledgeable and accommodating. He made the buying process quick and simple. I absolutely love my new Camaro!

My car,s check engine light came on then several warnings on dash, I called them, and they got me right in at 4:30 Friday afternoon. My car was fixed and ready by Monday Pm. I’m so appreciative. The team was great

Very pleasant experiance and a pleasure to deal with. Definately a fresh approach considering what ive been through in my 5 months looking for a new truck. Other dealers could learn alot from Dave Kirks chevy. Jack werner. Spencer. Tn.

Professional, friendly staff! Everyone was GREAT but Rick Hemming and Devon Frazier are the BEST! They treat you like family and go above and beyond for their customers! Most definately 5 star service!!

Very friendly and professional and all questions were quickly addressed and answered

Great people grywok

Jason Reed did an amazing job. He went above and beyond to assist in my new truck purchase. I always enjoy my experiences at Dave Kirk.

Today I purchased my 4th car from this dealer and Rick Hemming was the sales consultant for all the puchases. Rick is very friendly and knowledgable-answered all my questions and concerns.

I would give this place my business and would buy a car from them. They didnt know me but treated me like an old friend and took care of all my needs.Top Notch Company.

The best dealership I have ever dealt with. Super friendly staff. Very efficient and great service. They go above and beyond to make sure you are in and out quickly. They wash your car everytime its serviced. Just an all around great dealership!

Always friendly and professional service.

Very accomadating staff. Went above and beyond in prepping the car for sale.

From day one when I started searching Jessica, the internet specialist was so helpful. Upon arriving I met Micah outside and he walked me through everything. Took his time, no pressure, showed me every feature, explained everything. Micah was super friendly and great to deal with. I will definitely go back up Dave Kirk and Micah when I buy another car. Wonderful dealership.

Always a great place to be with a friendly staff ready to help with all of your needs.

This dealership was wonderful. They had amazing service. Kevin garber was so nice and put us firat. Wish we lived closer, would use them all the time.

We had a great experience on our purchase and Michael Ingram was great.