Very friendly staff and were quick getting me in and out for my service.

Excellent from the intake of my issues to resolution. Not only that but most impressive was the positive attitudes of all the people from greeter, intake, service folks. Thorough and kept me abreast of what was happening. Thank u. Sue O

Let me start by saying the staff here are all outstanding. Been coming for years and they have been consistently been great. But...their guest internet access is embarrassingly slow. Im the only one in the waiting area early on a Monday morning and download speeds are under 2 Mbps. Sure Im here for car service, but cant get any work done while Im waiting. This would have been ok 15 years ago but today there is no excuse.

OutstandingGreat people and Great service.If youre not driving a Toyota,You should be.

Very friendly. Kinda hard to find gps takes you to the back of it. Would highly recommend

This place did not disappoint. Everyone was friendly. The service was top notch. They were quick and I appreciated not having to be without my car for a long time. They fixed a wheel bearing in my Sequoia. I will definitely be back!! Thank you!!

On 7/16/2021, I took my ’05 RAV4 in for service at Kerry Toyota, Covington, KY. In addition to routine maintenance, I had replacement of a head lamp added after an attendant at Kerry informed my passenger side lamp was out. Though I had a replacement at home, I added this service since the car was there, and was documented as completed on my invoice for $33.30. The following day when stopped behind another vehicle, I noticed it looked like my driver side head lamp was on but not the passenger side. After pulling into a parking area, the passenger side head lamp was out. On returning home, I called Kerry Service and got Rhonda Bradford’s voice mail in which I left a message. I routinely get an email from Rhonda Bradford after a service visit and if I wasn’t “100% satisfied” to call their service number. In the meantime, I replaced the passenger side head lamp with one I had and kept the old one. On Mon. July 19th, I had a text session with Brooke M with Kerry Dealership, who documented our session and indicated she would immediately forward to their Service Dept. and they would contact me as soon as they’re available. I did finally hear from Kerry on 7/30 after Kerry was informed of the credit dispute. I couldn’t help but notice a prior Google review where a customer complained Kerry documented services not reportedly done. It reminded me, on occasions, a wheel rotation was documented on a number of my past invoices with Kerry, but a wheel on my vehicle with a distinguishable mark had not moved pre and post service. This form of business practice, whether intentional or not, puts the customer at the mercy of the vendor to practice ethical standards of business, particularly in parts and labor that are not easily accessible and verified by the customer on their vehicle. And Kerry’s lack of response to a customer until the charge was in dispute, who for the first time brought an issue of service to their attention after purchasing two vehicles with them and spending tens of thousands in dollars for service, speaks to their Customer Service. Our newer RAV 4 was recently totaled in an accident in Cincinnati and we will be due a replacement, but the replacement will not be with Kerry.

Sean, in service, is simply the best. Excellent mechanics. Unparalleled service and care.

Friendly, professional, efficient, patient. Wouldnt take our Toyotas anywhere else!!

Great service! COVID19 precautions used

Very curteous personnel and quick service. I highly recommended doing business with them.

Ive taken my car to the Covington, KY service center for years. Folks are always helpful, friendly and professional.

I had a leak in my tire due to a nail. I took it to the service center and they fixed the tire at no charge. I feel like they are always fair and honest with me.

Never had anything less than a stellar experience. They always are willing to work with you and are quick and friendly.

This place never tries to sell you, they are supremely friendly and timely. I’m used to getting those calls from service centers that are like “well, we recommend 6 more services..” and these guys never try to tack on anything before it’s really needed. 🤙🏻

My car takes full synthetic, they put regular oil in. I had to change my oil when I got home. Fluids were supposed to be topped off, they were not. Tires were not rotated, I know because I number my tires and the numbers were in same spot. I wasted money today. I have to keep getting bad service just to keep warranty.

I got my Lexus’s front lip painted in their paint center and it ended up having two big chips in the lip when I got it back painted that weren’t on the lip when I dropped it off. It should have been an easy paint job but they still somehow figured a way to return it to me screwed up

Very professional and efficient service. Thank you.

I had a lifetime drivetrain covered replacement of my transmission a week ago. Kerry had to really go to bat to get a remanufactured transmission for me, instead of the used one the company wanted to have installed. A week after I got it back, the starter on the truck went out. They got it fixed for me quickly and now Im back on the road. This service facility is clean, well run, and helpful with your Toyota needs, from top to bottom. Definitely recommend them!

Best place for toyota service. Reasonable prices, no gimmicks, truthful employees

Excellent service. Came in for a 10k service and was out the door in 20 minutes!

This service center means business. I really like the personnel there and their working ethics.Excellent serviceThank you

Customer service that goes above and beyond. Every staff member I encountered was friendly, professional and knowledgeable. They got my service appointment handled quickly and thoroughly, getting me back on the road quicker. I will continue to use this Kerry Toyota location for as many services as I can.

Ms. G hip hop workout class 💪👌.

Good people to work with!

It’s very easy to schedule warranty maintenance through an online chat. I love not having to wait on hold.

I typically go to Kerry Florence for service; however, they did not have an appointment for quite awhile. I made my appt at Toyota Covington who was able to get me in right away. Immediately the staff on the phone was very friendly. They inspected my possibly damaged tire, switched my tire to a new rim for me (the rim I brought with me.) They did all that for less than $20. I was blown away. I will be back here for all my service needs.

They had tires in the waiting room for my 3yr olds to play with.

Good price was able to get an aptmt to get a full checkup they went over everything in the car and now I feel much better about driving around knowing the wheels arent gonna fall off. Thought Id have to go to a dealership which would be minimum 30 mins away but this was right by my house.

Always great maintenance and superior customer service!

Welcoming, professional staff, on time, clear about price of service. Friendly. 😊

They always do a fantastic job.

Love using the massage chairs while I wait

I always bring my car here for oil changes and regular service. They do good work and are affordable and the staff is always friendly.

Magical customer service. Every experience has been timely and efficient. They let you know what needs to be done without over selling it. I really appreciate that. Thank you!

This was the first time I have brought my 08 Tacoma to a dealership service, and I was not disappointed. Jamie and Kristen were very helpful and friendly. They were complete professionals and provided 5 star service!

I love them so much I take my Honda there! Awesome people, awesome service!

Great service on my RAV4. Great customer service. Very knowledgeable staff. I have been using this service center for many years.

I had to take my Tundra in today to get the breaks fixed. When I got there they had a service shuttle there to take me to work and the shuttle driver, William, was an absolute pleasure during this time. He was very warm hearted and friendly. The staff inside were equally as awesome. My truck was finished sooner than I expected and Will came back to pick me up and again was absolutely amazing! Will, the shuttle driver made my experience today the best experience I have ever had at this service center. Thank you Will!! Keep that warm personality.

Service was done on time only simple issue i had was a mic for my radio was removed to get the work done but was not put back where it went.

Fast and friendly service!!!! Done in half the time stated. Thanks Nick Haney and Randy I appreciate you both!!!!

Always efficient and responsive to questions about care and maintenance of our ageing automobile. And at a very fair price.

Just the best.

Very good

Never been let down here. Staff is great, service is fast, and waiting room is nice too. Free coffee as well while you wait.

All I had was a phone conversation based on the call, it was a great experience

They took good care of me and serviced our highlander before we went on vacation. They didnt try to sell me anything that I didnt need. Also, the shuttle service that took me to work downtown was very nice.

Super friendly, professional, work completed in a timely manner give them a try I know Ill be back!

Had another great car service appointment at Kerry Toyota today. This is my go to place to get my car serviced and they do not disappoint.

Awesome Customer Service, fixed my issues on my 20 yr 4 Runner.

Wanted to thanks Randy in service. He went out of his way to help with a minor headlight problem. Not only was he helpful but also he answered and showed me how to do other DIY projects on my Prius V

Satisfactory service.

They were very kind people and honest. Will definitely be back

Kerry Toyota Service Centet inCovington Ky is the best, friendly group, honest, great service and costs.

Not a bad place, friendly staff.

The General Manager is excellent, always fast service and great prices. Outstanding

I LOVE the Covington location for Kerry Toyota service! Though I do not kmow his name, there is a gentleman that helps me every time we have a service appointment! He is very knowledgeable amd very good at explaining the services, upcoming services, or anything about the appointment in non-automotive terms that are easy to understand! Definitely highly reccommend Kerry Toyota!

Always great service! Don’t take my Highlander anywhere else!

Got to the service center and was told I was scheduled for Florence KY instead of the location I always go to where I called to make my appointment, this was unexpected and certainly not welcome as my entire lunch break was wasted not to mention I am driving a good distance this weekend and really needed to get the car serviced. Got turned away and will likely not be back, Sad!

Care about the customer. Quick service. Great customer service. Do not try to up sell you.

First time at the Covington location. Definitely going back.

The customer service is top notch. They keep my highlander running worry free.

Car went in for an oil leak b4 the first oil change smh an my car sat there for a week b4 they even checked it out . Then I am told they dont know whats the problem is an it will be a few more days til they know something . meanwhile i am out of a car til then . We bought 3 cars in the last year from them an after this I wont never buy another one from them .

I like the Florence service center, the service center in Covington center over filled my car with motor oil took it back and they said it was fine, checked it again while getting petro at Kroger

Picking up a friend, wasnt there for service.Im replying to the comment from the dealership here, I only left the review because Google asked. No slight was intended!

Great work and excellent service. Super friendly folks!

Expensive work, slow turn around, engine fascia damaged and not repaired during recall repair.Vehicle throwing cel codes post repair

Well run auto repair place for most car makes.

Great maintenance, service at a reasonable price and friendly group.

The wait always seems so long 1hr 20mins for oil change. Ugh!

Convenient fast very good at what they do

Service was excellent as always.

Thank you Sean Spooner!! Great service!! Jessica Nguyen greatly appreciates you!!! She will refer all her law students to you from Cincinnati Law!!!

Very friendly professional service!

Got a good deal on some tires here, and they gave me a free ride to work

Super helpful staff. easily accessible from 71/75.

Great service!

Great service

Great service!

Always ready to fix it right, very flexible and friendly service!

Friendly fast service!

Great service, friendly staff, quick turnaround time.

Fast, friendly and thorough service!

Friendly and efficient!

Great service reps! Service was cheaper than I had planned on, which is super!

Friendly and Great Service.

The service center in Covington is friendly and personal.

Very very helpful and courteous

Super fast and friendly!

Amazing Staff

Fast and friendly

Outstanding service

Fast honest service

Taking care of my yota

Massage chairs

Very good

Good cervical