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AutoZone Auto Parts
1721 Madison Ave, Covington, KY 41011, United States
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AutoZone Auto Parts
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ho
Review №1

My home store for over 10 years. Very helpful people most of the time and friendly.

Kr
Review №2

I came there at 8:00 a.m. in the morning there was four maybe five employees and they were all putting away stock and I could not get help with the five gallons of oil that I was purchasing for my four cars Im glad I was able to get them and not have to wait in line long at all.

ma
Review №3

Quick in n out no long wait

Al
Review №4

Great service from Lisa. She went out of her way to help me and I am so appreciative. The service at this location has been hit or miss but as long as shes at this location I will be returning.

Da
Review №5

They are always so helpful. Unfortunately I am there way too much.

Da
Review №6

Knowledgeable people work their help with parts

Ed
Review №7

I bought windshield wipers for my Silverado pickup truck prices was fair the guy that works in AutoZone even come out and put the wipers on my truck for me so he was very nice man

J
Review №8

Auto zone is one stop shopping for so many of your automotive needs. I stopped in to pick of the items for an oil change and a radiator flush. I also picked up some windshield washer solvent and a new pair of jumper cables just in case I need them. They have items ranging from auto accessories to auto maintenance and even including auto parts if you are a do it yourselfer. Its a great money saver. As Always, Enjoy!

ca
Review №9

Nice helpful folks, more products than you ever thought you needed, nice 1st floor store and plenty of free parking! 🤩

St
Review №10

Check into the zone AutoZone for you the best parts in dependability

Ca
Review №11

An older gentleman was shopping around like I was. I let him go before me to pay for his transmission fluid and funnel. This older man was so polite and kept apologizing for walking slow because of his cane. I assured him it was okay and to take his time. Clearly flustered and having a rough time he asked the cashier if he could help him put his fluid into his car real quick. The cashier was so rude and immediately declined. While helping him keep his balance and pour his fluid in his car his voice started to crack as he said thank you. He told me about the brain aneurysm he suffered from. I felt so bad for the guy all he need was a little help.

Ch
Review №12

The staff are always very helpful. Very clean store..

Br
Review №13

Always helpful and friendly!

Te
Review №14

Great service Im sorry I cant remember the gentlemans name an African American gentleman wood very good quality customer skills I will come back because of him just want to say thank you keep up the good work thank you for servicing this area of Kentucky glad to have you

Dw
Review №15

This man here amazing worker keep he help me to the fullest good 10 star thank you Tony S

Ch
Review №16

I was floored by the customer service provided by Tony S at this location. Not only did he help me locate the parts needed for a quick fix on my car, he also helped me prep the parts for my vehicle. Thank you for your help today!

Ta
Review №17

Never have a problem always ever helpful

ve
Review №18

Tony and Rico are Amazing workers. They did a Great job helping me

St
Review №19

Great service they always make sure that i had the right part for my car 🚗

Ti
Review №20

A little slow. But still helpful. Parking lot was a mess.

Ca
Review №21

Tony went above and beyond to help me today! His service today was excellent and I will definitely be back to Covington Auto Zone for my future auto needs.

Jo
Review №22

They have everything you need for your car

Da
Review №23

Friendly employees reasonably priced

In
Review №24

Guys were super helpful

Kr
Review №25

To give them 1 star is giving them too much credit. By far the worst customer service I have ever dealt with at any store Ive been to. First, I go to get my battery checked. I was told my battery came back fine but the machine showed my alternator was failing. So, I ordered one Wednesday and got it Friday. Friday comes, go to replace it and my car isnt turning over even after charging the battery. I replaced the battery and it starts up. I drive it maybe 50 or so miles and start to hear a rattling noise coming from the new alternator. Sure enough, the one they sold me was faulty and shredding metal along with the belt. We end up just putting my old one back in and guess what, my car starts right up with no rattling at all. Autozone dropped the ball completely telling me I needed a new alternator when really I just needed a battery. Go to return the part and it was like they were taking the money i paid out of their own wallets to give back. I paid $344 for it and they tried to give back $325. I told them no, thats not the right amount and got back even more of an attitude. Once they finally got the full amount, a lady practically threw my money on the counter and just walked off. You all really need to teach the employees better customer service skills before someone with more patience than I has to deal with that. I will absolutely never return to any Autozone location and will from now on only recommend OReillys. Way to go guys

Re
Review №26

Bill, Carrie, Tissa, Darrell are very knowledgeable, helpful, and very Professional, these guys are GREAT, they deserve a Raise!

Ca
Review №27

Got me what I needed and have everything Ill probably need

Ma
Review №28

Great customer service

Ry
Review №29

Quick in and out. Great service. Thx

Ke
Review №30

Very rude employees. I came to get my tail light bulbs replaced after purchasing them from an Autozone store. I showed them my receipt because I was unable to get them replaced the previous day when I bought them. Both employees seemed very irritated while helping me when there was only one other customer in the store. This should have been a very quick and simple service; I don’t have a socket wrench, otherwise I would have done it myself. Guess I’ll buy my own set now.

de
Review №31

I arrived as they were closing however the folks took their time to help me find the part I needed. Never rushed me or made me feel like I was keeping them late.

Fr
Review №32

Employee was very helpful. Needed brake parts . This location didnt have what I needed. Found another store in independence that had both parts and reserved the parts for me. Greatly appreciated. Thanks

sa
Review №33

Great service. Lisa helped me pick out my items, rang them up and walked me to my car then installed my wiper blades.

Ke
Review №34

Decent auto part store. Helpful staff that actually care about the customer. Also, they loan tools and will check your engine light for you and print out the error codes for you as well. They test your batteries and alternators too if Im thinking correctly. I would go online to look at a variety of different stores as well as a variety of websites if youre looking to customize your vehicle or if youre looking for parts. Its always best to go on the web to find the best deals!

Cl
Review №35

I didnt go to Auto zone why u send me this

Da
Review №36

I used to like going here but today I bought oil in the lady that wronged me out didnt give me a receipt and found out that they got me the wrongso I brought it back willing to pay the difference of the oil I want itand they told me that they couldnt do it for me that the only thing they could do was give me another STP oil where I already had problems with the oil before and I didnt want to use it in my truck I am not a big fan of this place no more Im very not happy right no even though I shop there almost everydayI most likely will be in bringing my business somewhere else;and making sure I tell my family to take their business somewhere elsew

Ja
Review №37

The staff seems like they hate there jobs at most of these places not all but some

Ro
Review №38

I always get great service at AutoZone!

Bi
Review №39

Really I wouldnt give you any stars when coming to the store theyre very rude gives you the wrong parts every time you go in there you only have two workers there that know what theyre doing or supposed to when you ask for something and thats Angela and Diane and the manager there she is so rude that is not funny she dont like to do anything shes lazy

A
Review №40

First time visit to this location. Great service as usual. Very friendly and customer oriented employees. Like other AutoZones, they offer military and veteran discounts.Great job. Awesome.

mi
Review №41

Best parts store in town

Re
Review №42

I love this place. It is the only place I get all my parts from. Very helpful an friendly staff

Ma
Review №43

They were very polite and friendly very helpful

Ya
Review №44

Always something right about this place

Jo
Review №45

Theyre always helpful and will let you use their device to plug into your car to find any problems.

Ke
Review №46

Always have what you need

Fr
Review №47

Right place right parts! Thanks Josh cabin filter for the 2011 Kia Sorrento fit prefect!

Pe
Review №48

OK for certain parts or accessories. Often they dont wait on you when you walk in. See employees doing other things except waiting on customers. When you finally get help, they are helpful.

Pa
Review №49

Brake my windshield wiper blade... late in the evening. Not only did they get me the correct one, they put it on for me!

Co
Review №50

Great help

Da
Review №51

Friendly and caring staff. If you need any type of help, they gladly do it!! These people like their jobs and are not rude to their customers.

Da
Review №52

Fast service

Ke
Review №53

You can buy your car parts here reasonable prices

Br
Review №54

Friendly staff, got all the right parts at a really high price .. thanks autozone

Ch
Review №55

Good help and selection

Ti
Review №56

Great pleasure Auto parts

Jo
Review №57

The one in Ft. Wright rocks. Bryon Leger was a huge help to us. He knows his cars.

Ke
Review №58

Very helpful people and a great place to shop.

ju
Review №59

The employee was really nice and helped me out alot

La
Review №60

A good place for car parts. Make 5 purchases of $20.00 and Auto zone will give you a $20.00 credit.

Je
Review №61

Surprisingly fast service it used to be worse I guess they finally step their game up

Mi
Review №62

After the expierence I had with this AutoZone I will not be shopping anywhere else. The store manager Anthony might be the best customer service professional that I have ever came in contact with. Will another staff member was more than helpful. Any outfit with crew members like these two will have no choice but to succeed. Thanks again Auto Zone in Covington KY.

Ca
Review №63

Amazing staff, there is one kind lady who is bilingual and knows a lot about the business, super convenient.

AA
Review №64

Their employees are the greatest 0709 the best

L
Review №65

Friendly service....warning, though, cheap China parts.

Wi
Review №66

Great place to get whatever auto parts you need ! Staff very knowledgeable

Ma
Review №67

Out of tools I needed. Empty shelf. Disappointed. AutoZone usually better.

Do
Review №68

Have a 01 Mazda hear a lot best auto parts store for the price hands down believe me I checked

Ji
Review №69

Quick and friendly service, knew what I needed and suggested accessories that I actually would need to finish the work.

Do
Review №70

Usually have the best service and prices

Je
Review №71

Day time manager would not look for a part. He said they did not have them and sent me to another parts store. When I went back in the evening after he left, 2nd shift helped me find what I was looking for. Evening shift is great. If you can help it, Dont go during the day.1st shift - 0 stars2nd shift - 5 stars

Ge
Review №72

AutoZone is all right but wasnt too happy about a battery that they wanted $300 for that I found elsewhere for 85

Da
Review №73

Very very helpful salespeople in addition to being a top not mechanic with lots of useful knowledge..

Ch
Review №74

Knowledgeable friendly staff, i love the rewards program they have every 100 you spend you get 20 back...

Wi
Review №75

Employees very nice and very experience highly recommending them over competing companies

An
Review №76

Great place for all your car needs. Great trustworthy advice.

ke
Review №77

I love getting my parts from the covington store . this location knows how to treat their regulars and seen them go beyond what a normal company does for it customers

Je
Review №78

Ivan took care of me and was very helpful with my questions.

Ka
Review №79

I went in. They had a tag on oil for 3.99. But someone switched the labels. And the clerk showed me what it went to. She did a great job.

St
Review №80

Very helpful and friendly. CSR are ready to help in anyway they can.

Rh
Review №81

Very friendly & helpful service handling a return of product covered by warranty

Wa
Review №82

Too many mistakes costing me time and gas money.OReillys next time.

br
Review №83

Everything in the store is great love it

Mi
Review №84

Had the parts I needed

Ta
Review №85

While they have all the car parts that you need, the service specifically from the lady manager was less then friendly to say the least.

an
Review №86

Great service diane

am
Review №87

Nice place to shop

Bo
Review №88

The clerks were very helpful

Wi
Review №89

Everybody needs car parts cant go wrong here

Ma
Review №90

Great

Ka
Review №91

Excellent service person. I believe his name was Dale.

Ja
Review №92

Great place great prices

Mi
Review №93

The services to help you troubleshoot are great. The tool rental is a bonus that will make you come back again and again.

Li
Review №94

Thanks for always helping out when needed.

mc
Review №95

The guy that helped me was great!

Su
Review №96

Good when you get the right parts

An
Review №97

Great place with a wonderful staff of employees willing to go the extra mile to help the customers! Stop in today!

Ri
Review №98

Very convenient parts store.

A
Review №99

Had part, service was good.

Ti
Review №100

Not good, can not recommend this store.

Information
16 Photos
100 Comments
4.1 Rating
  • Address:1721 Madison Ave, Covington, KY 41011, United States
  • Site:https://autozone.com/locations/ky/covington/1721-madison-ave.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A709&y_source=1_MjQ2ODA3OC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 859-261-7730
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–9PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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