BIG Shout out to Elias Deleon.!!He was Amazing! He was able to get me the car I wanted, at a better price!He was also able to work with my credit union and made it all roll out smoothly.Thank you again Elias!!

Anthony Moran is a great Salesperson. He is honest, transparent, and everything that you would wish a car salesperson would be. He doesnt pressure you into anything you dont want and wont lie to you. I had a fantastic car buying experience with Anthony and I recommend that anybody that comes to Covina Valley Kia ask for Anthony. I used to be a car salesperson myself and know the ins and outs of the system. Anthony showed great Integrity and was an awesome person to work with! Thank Covina Valley Kia and Anthony Moran for the great experience!

Unfortunately my car was part of the major recall (seized engine) for a particular year. From corporate to the dealer. The experience was amazing. KIA stepped up and did an amazing job. I very thankful to their staff but in particular (Michael J Connelly). He took care of me from the start to finish. Also, guy has a great sense of humor.

Very nice and professional staff!! Jonathan Martinez was great to work with and very knowledgeable. Highly recommended.

So I took my wife in to get her first ever brand new car from the dealership and what should have been an amazing experience and a great moment that would last a lifetime turn into a two day nightmare. I dont think they have any idea what it means to some customers to accomplish something and understand that some of the deals that are made really have a impact on some peoples life. I can go on forever about are terrible experience but I will just leave at I will never in my life give Covina kia another dime of my money or business

The mark up price of 2021 Kia Sorento is ridiculous...it cost $ 60,000.00, go ahead and ask Guillermo Teutli( Sales Consultant )

Where are all the new cars Still waiting to come in Or none made yet

I had a pleasant experience.I took my car to be serviced, they told me it would take about 2 hours, they txt me after an hour forty min to let me know my car was ready.

Great car buying experience. Guillermo T. in sales is the guy to go see. He was very knowledgeable and worked hard to get us a great deal.

Jonathan Martinez is amazing! He went out of his way to take care of my car. I received a recall notice for a few items. Once the repairs were completed, instead of calling me through the loud speaker on the lobby, he walked over to me and told me my car was ready to go! Once he handed me the receipts of the work done, he proceeded to walk me to the door and hold the door open for me. What a gentleman! He turned a not so great situation into an opportunity to show me great service and professionalism. Treat me as though I matter. I recommend anyone with a KIA to go see Jonathan:-)

Came to buy my son a car and could not believe how amazing the salesman Ray was. He truly went above and beyond for me and my son and is honest to God the only reason I purchased my sons K5. He treated us like royalty bought us Starbucks made sure my daughter wasnt hungry He just went so far above my expectations I was blown away. If you want to get treated like family and get your needs taken care of go there and ask for Ray. I will definitely be back to pick up my stinger and when I do Im going to Ray.

The people at this Kia go above and beyond to help out their customers. The main person that I dealt with from choosing the car, doing the pre-approved financing online and making sure I got the car that I wanted was Louis. He went out of his way to take pictures of the car that I was looking out because I wasn’t sure of the color and making sure and sent them to my phone. He took the time to figure out payments for me on different cars because again I wasn’t sure what I wanted. He was incredibly patient with me making decisions, quick to respond to any of my questions and was just overall incredibly nice and very professional. The person that took care of all of our paperwork and financing when we did go in to purchase the car was again very nice and very professional; unfortunately I do not remember her name. The process of getting preapproved, getting the car that I decided on and getting all the paperwork and financing done was taken care of over a couple days and when we finally had to go in for the paperwork it did not take long at all and the car was ready. Everyone at this Kia dealership was absolutely wonderful but I really just wanna give a huge shout out to Louis; he was so courteous, friendly, efficient and very professional. I would highly recommend this dealership and I would highly recommend dealing with Louis any time you need a new Kia.

We dealt with Anthony Moran at Covina Valley Kia no haggle no pressure very friendly sales guy. I recommend you see Anthony Moran! As much as I hate buying a car, I would go back and see him with no problem!! THANKS for an excellent buying experience!!!

RAY! We had been hunting down a specific Niro trim all around, made a call, went in and left with a big deal. Always felt like he was on our side and advocating for us. Got our dream car leased at a great rate in this crazy market. Always ask for ray! And thanks for the snacks/food while we were filling out all the paperwork!

Very professional and courteous atmosphere. No hassle..Recommended by family member..

They have had my car for 3 days and can not tell me what is wrong with it, or how long they will have it. When I call they tell me there are no notes on the car and to call back later.

First time attempting to use service department. Made appointment online for Sat at 7am. Get to dealer to find out i have no appointment and that they are aware their online appointment system does not work. If a system dont work, disable it. I took the day off for nothing and niw have to take a second day off. Not to mention the wasted gas driving out there.

Currently on my 2nd vehicle with Kia from this location,. I added the service to my car plan. I asked the rep if I would be able to get my car serviced in any Kia location because i will be moving to LA. They said Yes and that wasnt the case. every time I go in to get my car serviced I always have to go through a whole situation just to get the service that I pay for. I was told my car had road side assistance yet when I needed it. they said I didnt have it. not to mention how frustrating it is when you take your car in its $170 just to run Diagnostics. dont get me started on customer service. I am a patient person but they really test it with they hold time. dropped calls and inconsistent policy.

Honestly the best and easiest car buying experience. Paul, Anthony, the sales manager, and the gentleman in finance were friendly and straightforward. Highly recommend.

Service department not that great nothing but money hungry and rude. Called in to make an appointment at service department the guy that answered the phone super rude. Everytime I spoke up about something he will raise his voice to shadow mine. Good thing I called them before coming in.

EXCELLENT SALE REPRESENT

The repair service rep told me that my car has been fixed, but when I went there to pick up my car, nothing has been done and the parts were back-ordered. When I went there for the repair service, they told me that I had to leave my car there for a couple of days and didnt tell me anything about the parts. When I called them two days later asking if I could pick up my car, they told me that my car has been fixed and was ready to be picked up. I went there and just found out that they have done nothing actually. What a terrible service...

Great sales peopleAnthony and Paul are the best .They made it so easy happy customer again .

Had an amazing experience here! Shoutout to Ray for being so honest and straight forward. Would recommend to anyone!

Red Flags EVERYWHERE! Do NOT support this business. Made an appointment 2 weeks in advance to bring my vehicle in for a diagnosis on my check engine light. Had a thorough discussion with the Service rep and provided as much detail as possible based on the vehicle error message to prepare their technician. When I arrived, they had no record of my appointment. I was told there was only one service rep who handled those types of calls, and he looked me straight in the face and said he never remembered speaking with me or me requesting an appointment. I decided to leave my vehicle anyway since I was already there. I was never contacted again after that. After my car sat for a day, I called in for a status update. I was told that the service rep in charge of my visit was not in the office and that she was the only one able to access my file. I requested that I get notice from a manager and the call attendant said she would put a note on their desk. So I waited, again. It was now COB day two do I called again upset that I hadnt recieve any notification whatsoever on the status of my vehicle. The Call attendant said she would transfer me right away... I sat on an unattended line for 15 minutes. I hung up and called back letting her know that no one was responding she said all she was able to do is transfer calls. I hung up and had my husband call and ask about getting his car service to which she promptly stated, theyre closed for the daySo, this idiot knowingly sent me to a dead line! Unprofessional!!! I had enough so I decided to pickup my vehicle. I called in on day 3 and not until I asked to take home my vehicle, did they decide to tell me they diagnosed it and parts were already ordered. I told them I was going to pick it up because it was ridiculous that they held my car for 3 days with ZERO COMMUNICATION as to what their intent was. The service rep tried to appease me by offering a rental car... why wait until day 3 and customer complaint of no communication to do what should have been done on day 1?! I told her I wanted no service performed and that I was picking it up to take it to my regular Kia Dealer. The service rep instantly became rude and aggressively tried to get me to not pickup my car. Will NEVER patronize this joke of an establishment again. Take your vehicles elsewhere.

Paul took us on a test drive, he was very nice and helpful. He wasnt super pushy, obviously still tried to make the sale but was still super helpful. He turned us over to the money cruncher salesman, David, and he was nice as well but unfortunately, once he realized we werent going to buy that exact day, he wasnt as helpful any more. We felt more rushed out the door and there was no attempt to talk numbers any further.

My experience with Kia valley Covina is always the best. I live in Los Angeles and always drive down to Covina just to get service from them. Jorge was our second sale man and he did an amazing job. Communicated throughout the entire process - he made turning in our leases and financing really welcoming. I high recommend Kia valley Covina and Jorge as your sales man!

Kia of Covina Valley has always cooperated and donated American flags for our different events. Including the 4th of July last year and the Covina Christmas parade this year for the Saints MC Club of the Church of Redemption on Badillo Avenue and has been an asset to the community. Thank you Covina Valley Kia and your wonderful staff !!!!

Pretty great experience, Ellies and Sierra were very nice and made the process very easy and understandable

Just made a recent purchase with sales personal Ray Rojas who was very friendly and weny above and beyond to provide the greatest purchasing experience.

Very great costumer service, highly recommend sales person Matin . Does his job very well, & gets the job done . Very happy with my purchase .

If you have any engine problem or recalls contact the service manager he is the nicest and helpful and highly professional manager .he has a soft voice hes name is Sir Sam.And a front desk service representative. One of the best honest guy will check and explain what is the real problem of the car he will not ripoff any customers. 5 star for this 👦

They refuse to fix my Kia even though the motor has a manufacturer warranty on it thats good for 10 years!!!! We are still paying monthly for this car and would like service immediately this is beyond unprofessional, theyve had my vehicle for almost 3months already!

Finally a car dealership with a service department that has transparency and honesty. After dealing with other Kia dealerships in the region this one is highly recommended. My service advisor Norberto was amazing his patience and professional mannerism will keep me coming back to this dealership. Give the man a raise! A+

A very clean Kia service! the employees are polite! Martin is especially very respectful and hospitable! offered us water and snacks! We are considering buying our vehicle from this service!

We went to test drive the K5 but we got to also test drive the camry, which were the 2 we were interested in. Sal was very nice, polite and knowledgeable about both cars. I appreciated the lack of pressure to buy that same day.

Great place! Nikki thank you so much for all the kind words, and ride home. Its been months, But I remember how you made me feel, after leaving my car for repair. So grateful for you that day! Take care and stay safe.

They did the job just not in the time they said they would. I was told it would be no longer then a 2 hour job to do an oil change and rotate tires along with check everything else I dropped off the vehicle at 11 didnt get it back till almost 4.

Gave us a great price on our 2016 Suburban XLT trade-in, drove off in a new 2021 Telluride EX

Kia Of Covina saved our lives! I had previously called Kia of Alhambra regarding Engine failure and recall that was just passed and they did not want to help at allSo we called Kia of Covina and without hesitation they sent me a tow and got it to there lotMichael Connely provided great customer service and let us know they were going help us out and fix the our engine failureDealt with Michael the hole time he got us a rental and kept in touch on a daily basesThank you so much Michael your kindness and your help was just amazing and a great deal of helpAlso did not have to spend a single dime due to the Recall and engine failure on Kias

I have purchased 2 vehicles at this location. I keep coming back because their customer service is top notch. They are busy for a good reason.

They provide good service

Never in my my life Im taking my car there to get serviced. My wife got charged $100 for an oil change. It was a Forte. 🤦‍♂️🤦‍♂️🤦‍♂️

Very nice service.

Great service, quick repair turn around tume

I took my wifes Kia Soul to have the engine replaced . Apparently these cars only run up to 114149 miles before the engine seizes. I have proof that I kept up with the all the oil changes promptly . I took the car to Covina valley because I figured they would be right for the job . I have never been so wrong in my life . They had the car for 4 months, to get any updates during that time was impossible. Mike and his staff are extremely unprofessional. Ive never had to deal with such nonsense especially for the price they charged me . The handle on the driver seat was broken and left broken even tho we didnt break it, I had two flat tires the next morning, which to me shows they saw they were flat filled them with air and instead of warning me allowed me to leave the lot. The next day they told my wife it isnt their problem. The car inside is a mess, it smells like motor oil because as they were dismantling the car they were throwing the parts in the car . Now a check engine light is on after having a motor and all the hoses replaced only two days after i got it back. KEEP IN MIND THESE GUYS HAD THE DAMN CAR FOR 4 MONTHS . Im dreading having to deal with Covina valley Kia Because of how unprofessional the employees are . When I paid, all the Money was there . I wasnt a single dollar short . So why couldnt I get the car back 100% fixed? Will they give me back 1000$ for not fixing the car correctly? No mike wanted all the money and it was given to him, so why in the hell am I still having problems with this car. Again will they give me at least 1000$ back until the problem is resolved? Of course not! I gave them every dollar I had, Im struggling to feed my family because of these thieves. They will keep my money and again have me waiting another 4 months just to get a response For the check engine light ? Why do I have to go back for a check engine light after paying Covina valley Kia 4078$ And four months of giving them the opportunity to properly fix the Soul ? These guys should be ashamed of them selfs especially the people at the top . How can you allow for this to be done to hard working Americans during such a difficult time economically.This should have all been checked by the service techs. Now god knows how much longer it will take to get the car back . If you can avoid buying a Kia or Hyundai I would recommend it strongly, but if you have already made one of the biggest mistakes of your life and spent your money on these cheaply made vehicles . Find a dealer that wont just take all your money but find one that will have enough respect for you as a paying customer to make sure you can get a update when you call and have your car properly fixed . My money wasnt counterfeit, so why couldnt my car be fixed the right way and by someone who knows what they are doing and I cant stress enough after 4 months ? Was that not enough time for your techs to do their job properly? DONT BUY KIA, DONT TRUST COVINA VALLEY KIA SERVICE DEPARTMENT you will regret it when you cant buy your kids food because these guys cant do they job right and they wont have a problem taking all your money and still not fixing your car the way it should be . Lets see what happens I will definitely be keeping you all informed. Again please if your car is t working DO NOT COME HERE .. dont risk you livelihood . I would have rather used that 4k$ to buy another car .

From the day i bought my vehicle nov 19 I left dissapointed with the sales person and finance employee. They very poor at explaining my the questions the answers they give were generalized just make feel comfortable but the worse was the finance guy he rushed tru the paperwork because he mentioned it was late he had been at work more than10hrs and he did not thoroughly explain my concerns. CUSTOMER AWARENESS when buying SERRVICE PLAN I paid 1400 for at discount rate for the 3yr plan but was reduce 24 months and 30k I added cost all service done to vehicle it wass about 800 so will get ripped off Dont buy Service plan if want to pay double the cost up front . car service n reps are mediocre. U better off at other kias

Completely negative car shopping experience. I came in to purchase a vehicle I had specific parameters I was looking to stay within. I told the salesman I completely understood if it wasnt doable for him.I had to leave and the salesman was texting me daily. Fast forward we scheduled an appointment for two weeks later I asked if the vehicle we were looking at was still available he assured me it was. I didnt trust it ofcourse so I went to check that same day and no where on the lot did I see it. So Im communicating with him throughout the week in regards to our appointment and he says we are good. I arrive at my appointment and Im sitting there for 15mins then he has bad news the car is sold. Which would be understandable but the trust was ruined because he lied initially so at this point I didnt trust him to even assist me with something as significant as purchasing a vehicle. What a complete waste of time. Are all car salesman shady?????

I love kia motors, I have had my car for almost 2 years now and it was a good car buying experience from start to finish i trust them and feel happy that they explained everything to me and even after I bought my car I am still happy with the quality of services that has been given from buying, to getting car services like oil changes and even when I pay my bill overall everything has been great they answer questions quickly and provide good customer service in all departments from dealership to finance staff they know how to make customers happy and I will buy all future cars at this dealership .the manger at covina dealership is very friendly and helps customers feel welcomed when there .they also offer refreshments when waiting for car to be serviced .

Came in last Friday for diagnostic service and wait time was too long left before i could get my car looked at was a bit bummed that service was so long so i reached out to service manager Jim and he made things right and got me in today with a rental due to The previous circumstances. He made it right and him and his staff took good care of me. Danielle was a sweetheart and didnt take to heart my first complaint and made things right. She was a sweetheart and was professional throughout whole process. I highly recommend thus dealership and their service. Will come back

Just took so long and some petsonal is not too polite to sayvthe least

Took a little work but actually got a good deal. Thanks to Wes for making it happen and to Martin for making the drive. Glad we were able to make it work. Very happy with my new car so far!Thank you!

Bad customer service 😑😒Never buying another KIA again

Angel from Internet Fleet services is such a decent, nice man. Very responsive and attentive to our questions and concerns. If/when we consider another Kia, hes our man. Would definitely refer our friends and family to him.Kim processed our paperwork quickly. Took no more than an hour. How do you beat that?!

Waiting to long after your appointment10 to 20 lateAlso to pick up your car 20 more

This is the best car dealership trust me when I say that you wont be disappointed if you purchase your car from covina kia.. from the sales man,to the finance department to even the manager they will help you and explain to you the fine details and get you into a car that you love. Me and my mom have both purchase cars at this place and I must say I love this dealership they are kind and trustworthy and even after buying my car back in 2018 I am still happy with the way kia dealership does their business they make paying car payments convenient and every one I come into contact with is very helpful and caring they deserve recognition for being a trustworthy dealership that cares for its customers ..thanks kia.

Service department is kind but they took forever! Was told 1.5 hours for oil change...2.5 hours and Im still waiting. Came in with appt.

West Covina Kia is serious lacking in customer service. Brought car in for service. Last time I brought car in for an oil change and a warranty issue car was vacuumed and washed. NOT THIS TIME. I drive 40 mins to come to this dealership for service not any more. Love my sales person Chris. The Manager Sean is Missed greatly. Very Unhappy Customer.

This 1 star is focus just on the service department. We made an appointment to get the work required for the recall notice we received. When making this appointment, we asked how much it would be for an oil change as well. We were told 59.99 for the oil change and said ok, let’s do that as well. Today, when my girlfriend dropped the car off, the gentleman at the service desk said the price for the oil change was 79.99. She told him that we were quoted 59.99 over the phone when we made the appointment. His response was that prices are subject to change, then said he could do 69.99. Which is still more than we were told. I have never heard of a cost for an oil change being so negotiable before, and I wonder if he she her, a women, and thought “ I’m going to take advantage of her”. I hope this isn’t the case as it would be a shame to have a man working at the service desk that feels it’s ok to take advantage of women who come in alone to drop their cars off to be worked on. I am currently waiting for a response from the general manager in regards to this incident but felt compelled to write this review directed solely at the service department. Depending on what the outcome of this incident is, we will no longer be bringing our car to this dealership to be worked on in the future. I hope this is an isolated incident and not something that is done to women on a regular basest.

Not so great even with a appointment service to buy a new car was bad. Didnt bring key open car left me in the parking lot for a 5 minute to busy for a test drive. Ill be looking some where else

I always have an amazing experience bringing my vehicles to Covina Valley Kia! Everyone is so friendly and accomodating! Mike C in service is fantastic. He explains all work that is being done or that needs to be taken care of in a professional yet understanding manner for me. Ive purchased vehicles myself here and I will continue to refer all my friends and family! Keep up the amazing work and Thank you!

Drop by this morning interested in the Telluride by looking at cars available online. Well there was a top-of-the-line model available with a dealer price when I went to the dealer it was an additional $12,000 on top 10,000 dealer added Markup 1900 for window tinting and the nitrogen tires. I’m wish they displayed this online. They did let me know it is in the disclaimer and I was informed “sir he should’ve read that”. And the very nice young manager gave me some great advice “don’t tell me how to run my business“. They we’re interested in working with me, the price was as they posted. Well it might be a great car. Time tells all and you should not try to screw people over or take advantage of them. The car market work and backfires. If they were totally honest upfront and literally published the price, it would not have been an inconvenience or waste of my time. Why don’t you show the public what you’re actually trying to do them and post those prices. As a sidenote, Kia might be a great car and with residual value is horriblecurious Why would I want to pay more when there’s already a message depreciation on the vehicle. Strange reason, I just don’t think this is going to be a collectors item such as a Ferrari, or McLaren. And remember it is a KIA and That is your local friendly hometown COVINA VALLEY KIA. Thanks guys, Shop Local.And by the way I went back online and looked, and the price showed Just the sticker price when you looked at the sticker, it also stated the price is as of 11/15/2020 and did not show the additional $12,000 (10k and 1,900) mark up. No where was there a disclaimer.

Just bought my 3rd car from them. I absolutely love this dealer... they always listen to what I am looking for and I never feel pressured. Chris R. And Jorge M. Were fabulous today even with my questions.. I also love their service department.

Went In just to look. And thats just how easy it was. No preasure no sales gimmicks. I hate buying a car its so intimidating. But it was so smooth before I new it they were gasing up the car and I had a key in my had. Super informative no hidden anything. All staff was great!! My next car is gonna be from here when Im in the market again.

Where do I start? This dealership is phenomenal, truly a wonderful place to do business with. Staff are nice, no pressure to buy, and very easy to work with! Sal was an amazing salesman, very nice, courteous, and treated you not as a customer, but like family. Thank you Sal and the rest of the team who helped me drive off with a 2020!

The staff were nice and would answer any of my questions. Overall I had a pleasant experience with Covina Valley Kia. Good job keep up the great work.

I went to Kia Covina for a service, breaks and recall. I was pleasantly surprised on how accommodating they were. Mike my service manager was wonderful, girls brought breakfast snacks, they were so pleasant. Everything was done in a timely manner and Mike even stayed late so I could pick up my car. I do recommend kia of Covina.

I am very satisfied with the service department, they are fast, reliable and kind .I took my 2016 Kia sorento for service and even replace a defective part that I didnt know was broken under warranty. I would recommend this Kia dealer ship and go back again. ...2 thumbs up Covina Valley kia.!!!!!

Spoke with Internet Sales Manager, Ive been a customer with covina since 2017, always made sure to have my vehicle maintenance completed there. I was looking for a new vehicle and I was asking for a good deal. didnt want to give me the deal i was asking for.. only $250 less . So I ended up going to a different kia dealership and purchased the vehicle for more money just to receive better customer service. No longer a customer of covia kia.

This is my 2nd experience with Kia Covina. The 1st time we got a smoking deal on a 2017 EX Niro from the owners son Westly. Were trying to work something out the 2nd time around; we had several bad experiences with previous salesman who were not truthful but now, working with Anthony has been great. Hes very communiticative and extremely up front with us with no pressure or sales tactics. Although we didnt make a deal, We enjoyed working with Anthony .The owners son, Westley seems to be trying to work with us to earn our business again. Ill let you know what happens were like 60 bucks apart, will keep you posted if we get the Niro 2020 limited plugin.

Very professional. Took care of my beautiful car. Got a rental at no charge.

Loved everything here

Awesome service. Very pleased with my purchase. Our dealers my is Ashton he was could not have been more accommodating and helpful. I recommend Covina Valley Kia to anyone looking for a new car.

Kia Covinas service department is horrible, today they kept my husband there 4 four hours waiting for an oil change when his appointment was at 9:00 am. We will never go back to this location ever again...very very disappointed....and to think I told my friends about this dealership...never again...and after reading this...Do Not Call, email or text me....UNBELIEVABLE.

Elias Deleon is our new salesman! This was our 2nd purchase from Covina KIA, and he was very knowledgeable and answered all our questions. We love our new Soul! Thanks again Elias for your help!

We bought a Kia optima hybrid, we love it. Marcos was our sales rep. Great guy, easy going. I had a lot of questions that he was able to answer. It was a great experience.

This is our second lease in our family and we couldn’t be more excited. We decided to go back to Kia because we had a wonderful experience with Tim Campfield sales manger. We explained our financial situation and he was able to meet our needs. Thank you Kia Staff!

I went to help my girlfriend buy her car, now Im gonna go get one for myself, Elias DeLeon was very helpful

Very friendly customer service. I so appreciate dealing with these folks over some of the slimy dealers I met while shopping around. Car is doing great and being well maintained one year in.

(Edit 2) 9-18-2020: Well, it would appear the invitation was lost in the mail sir. Remember? That week you promised for the missing part I paid for became two and a half and counting. I dont mean that pejoratively in the least.Hey, I am being soft probably and need to remember how fortunate I was. Only 5 C-Notes I paid for the folks at Covina Kia to break my baby. Not return my calls or give me any choice in what was done. Just a little bitty 500 dollar bill. In your defense, you probably assumed im loaded because I drive the Bentley of South Korea. Honest mistake.Hold the phone... Thats actually untrue. It was a while ago so the details are fuzzy. I do recall that You gracially gave me half back in store credit, not just KIA but specifically your folks shop.Hey, better than getting sand kicked in my face. Only contention is, I dont live here. Actually Over an Hour away. Must have slipped your mind. I digress, I will say I admire your tenacity and adamant approach to the review being pulled. Counted 4 times alone when you called me 2 hours after I left and said it was done.No judgement as i do believe a man has to stand for something or hell fall for anything. We all have a vietnam and clearly, unfavorable reviews is yours. Its worth noting, that no press, is bad press. Or something. Someone said that. Im thinking Paris Hilton. In reality, it was Probably the short haired kardashian sister Kyle or something. Her ex was homies with OJ. Anyways. Thats all I got. Appreciate the time.(Edit 1) 8/31/2020: The Manager of this dealership reached out and made it right. He was rather adamant and persistent about correcting my concerns and he did just that. I was also given a rental while they worked on my vehicle. Thanks for reaching out and making things right. I truly apprediate it.........Not sure where to begin....Here goes.I dropped my kia optima off on Tuesday the 11th of August at Covina KIA. My normal dealership in Lancaster has been nothing short of spectacular. Ive been there almost a dozen times. I was having issue getting the vehicle to start so I made an exception.I was given very limited info and laughed at when I asked if my vehicle would be in there overnight. It was 3pm. I was told by the manager hed call me in the A.M. to discuss the issue. No call. Not anything on Wednesday despite calling and leaving a message. I call again Thursday and he answers around 10am and tells me itll be 500 plus dollars. Ok. No options, no discussion, thats it. Never ran anything by me.All that was done was they ripped out the factory alarm which was causing the issue. It took 2 hours of labor i was told. I get there and the car wont start. Right in front of my eyes. The door pannel was loose and i asked them to push it in to fix it and oh Lord. My door wont open from the inside and is now missing a pannel above the sideview window switches.Ive never in my life taken the time to write a poor review or been treated so poorly and its beyond insulting this is how they do business. 500 plus dollars for damaging my vehicle. I left pictures to show the craftsmanship.Edit: The Manager of this dealership reached out and made it right. He was rather adamant and persistent about correcting my concerns and he did just that. I was also given a rental while they worked on my vehicle. Thanks for reaching out.

Mike in service!!!! See him for any maintenance or car troubles! He is honest, personable and treats his customers with respect. He follows up in a timely manner and ALWAYS returns phone calls! When dealing with Mike on a car issue you are working with someone who cares about your time and satisfaction! He is deserving of RECOGNITION from Kia of Covina for securing customers for Covina through his exceptional service!!!BTW we also have a BMW- I also reviewed them but they scored a 1 Star due to lack of follow up after numerous calls! Great service goes a long way and deserves to be acknowledged! Thank you Mike!!

Rick was my service advisor and he took great care of my car. I will take my car every time I need maintenance or repairs. What a great dealership! Keep up the great work!!!! The parts department was also awesome!

Nicest people to deal with. Salespeople are not pushy, but are very knowledgeable about the cars. I wouldnt go anywhere for all my KIA needs. highly recommended

Great service! I made an appointment through their online chat and explained the exact situation I needed to purchase a car, I arrived there on time and was welcomed by their staff. Sadly the sales representative I was supposed to have an appointment with wasnt available. However, Another representative whose is Robin was assigned to help me. She was a great help! She showed me around and provided me with all the information I needed about the car I was interested in buying. She even stayed with the finance office 2 hours after closing to figure out a price for my budget which the did! I was able to trade in my car and purchase a brand new 2017 Kia with a great monthly payment thanks to them. Robin was definitely a great help and a great saleswoman! I was able to purchase the car in one sitting thanks to her great service! I would certainly recommend this dealership for anyone looking to purchase a brand new car with a moderate/average monthly payment.

Went in with a very difficult situation, a no nonsense attitude. I was very upfront with my situation and what I received was a no judgement welcoming attitude. My sales person Josh and finance manager Sierra we’re both amazing. They both made my experience there one I would recommend to anyone looking to buy a car.

Service Team was very helpful, and empathetic to my broken window module/regulator. Danielle Z was great! She definitely went above and beyond to help me, and she was extremely kind. I walked in upset, and walked out happy! My normal service is done at Citrus Kia, but after yesterday I’ll be changed that to Citrus Valley Kia!!!!!

Forget the bait and switch, forget that they offered 4.6% financing for someone with 800+ cred, forget that 3-4 men went through the deal and still didnt figure out the numbers were wrong... forget all that. A salesman came in to offer us a better interest rate. He then revealed the bait and switch numbers, a $2000.00 up charge. We said no, it was less and gave him in writing the correct numbers. He said in a very condescending way, calm down, Im trying to work with you. I said I understood, but that he needed to bring his condescending tone down a bit. Guess what he said, oh do I need to slow down for you, in a very very condescending tone. The only thing he did not say was, you stupid woman. HEY KIA, turn on the news. Read. Educate yourself. Maybe some classes on how to deal with strong, smart (smarter than that guy) educated women may help!!! WE WALKED WITH OUTWITH OUR 14,000+ DEAL... BUYER BEWARE!!!

Love this place. Bought two cars here and continually have them serviced here. Service is great. People are friendly. Felt taken care of. Rick in the service department is the man.

Kias cars are pretty good but parts cannot be found so easily and not just any part matches kias cars

-5 stars, Had an appointment @ 10:20 am for just an oil change @ $60. I got a call at 12:20 stating that it was ready, and that i needed to replace my battery. My battery is good, havent had a problem with it. I requested Shuttle service and they took over 2 hrs. to pick me up, Finally got my car at 3:05, A total of 5 hrs for an oil change. Should of gone to jiffy lube 15 min at half the price. Horrible service. Would not recommend this place. The guy Raul seem very rude. Dont think i will go back. Very unprofessional staff. Very very disappointed with the service quality.

Honestly, everyone here always does a good job. I take my car here for service, and today I had a particularly great experience. My engine light was on and they were really busy, but Mike managed to get my car looked at. I was just expecting my car to just be diagnosed, so that I could get a rental car, but they actually fixed my car! This was awesome, and now I can drive my car this weekend. The people at Covina Kia are always professional, prompt and friendly. Huge shout to Mike for helping me out today, and I really thank everyone at Kia Covina!

The service department was great! Even though I was only getting minor service (5000 miles), they treated me like a king. Waiting for help was minimal and they offered many amenities in the lounge while I waited. I would recommend this dealership to anyone.

First visit, to shop for a new car as a replacement. Had to dash back to my car, because I forgot my mask, what with the virus about, and one of the sales staff chased me out, hollering at me if I could be helped.I explained that I forgot my mask and all was right.Thinking about a replacement sedan, and the salesperson Sal could not have been more accommodating to my needs.

Very nice to work with. With a busy schedule, they were very accommodating. Even delivered the car once the deal was made!

Great

DO NOT, I REPEAT DO NOT GET YOUR CAR SERVICED HERE. I brought in my kia soul in for two recalls. It was a software update for my engine which ended up messing up my engine and now I have to wait for them to either swap my engine or wait for a new software that can over ride the other. They have had my car for a month and a half. They offered me a rental which the gentleman in charge of the rentals did not thoroughly check the vehicle. He gave the car with low air pressure. I didnt think much of it because the light sensor for the tires was not on and I thought maybe the tires were Low Pro Tires and thats how they were supposed to look. When one of my customers from my job brought it to my attention that my tires were low. I told my boyfriend about it. He check the psi and all four tires were between 20-25 psi and the sensor light was still not on. We then proceeded to go to a tire shop where they filled my tires up with air for free. When they got to the fourth one they realized a bubble on the tire. The tire shop then released some air to try to make the bubble go down as much as possible and suggested that I take the car back to Kia dealership so they can change the tire. The rentaluh car service place then put the blame on me and try to say that I hit a pothole. Since Ive had this car I have not hit anything I am not a deceitful person Im a very honest persom. If something is my fault I will always take 100% responsibility. When I ask the gentleman to take responsibility for the fact that he did not check the car thoroughly before he gave it to me. He falsified information about the tires being okay when he gave the car in my possession. He ask why I waited so long to bring the car back for service (month) i explain that car gave me no indication that there was something wrong. A human being had to tell me my tires were low. He then released air from two of the tires putting them at 18.888 psi. Mind you I told him the psi was between 20-25psi. Not 18. The sensor light then went on and said it worked. I had to pay $117 for a tire that was not my fault. After pain I Denver City to ask at what point does a sensor light activate they told me if its under 20 psi or above 40 PSI which proves my point that the sensor would have never turned on because all tires were between 20 to 25 psi. Please be careful with this Kia dealership.

Good experience. Very professional. Just bought my first Kia from here

Mike in the service department is GREAT, he takes the time to listen to your concerns but doesnt take advantage. He only recommends what your car needs.

My Dad & I went in to Kia Covina 7-26-16 to look at the Kia Sorrentos, Frank was out on the lot and showed my Dad and I all of the features they offered. He seemed pretty knowledgeable which was great. We made it clear we would not be taking the vehicle that evening, that we needed to talk it over first . When we went inside the store to talk numbers another guy by the name of Juan (not sure on the last name, but he had slicked back hair) came out to talk about a deal. He was extremely pushy and seemed to only be interested in making the deal. He told us there was no 0% financing, and kept asking if we were ready to sign. After telling him no about 5 times we left. We returned Friday night 07-29-16 and Juan Pablo (JP) helped us out this time. Juan Pablo was great. He was friendly, very detailed, and got us the best deal...0% financing. He took great care of us and seemed like he genuinely cared about the customer. So glad it was JP who got the sale on my car and not the other Juan. I will definitely recommend Kia Covina to all of my friends and family, and especially tell them to ask for Juan Pablo or JP! Thanks again!!

Great place. Dealers are friendly and dont use hard sell tactics. Im very happy with the way I was treated and felt I got a fair honest deal.