Went at the perfect time, about an hour before closing. No wait, full service, checked all the filters & fluid levels & the tires. My car really needed that level of attention. Highly recommend.
The service from Lube Express was good, and it was very quick. My only issue was with the car wash. I got a free wash with the oil change, but paid to upgrade to a premium wash. It was overall a good job, but they missed several spots when wiping down the car and applying the conditioner to the vinyl trim. A little more attention to detail would be good, especially when I spend the extra money for a premium job.
Just drove by and saw a sign that says oil change will be open July 1st!! It may be another company but still I am so excited to go back here for my oil change. I love how convenient the location is! Always friendly people at the carwash too!
Are they open yet? Heard car wash sold and this part when I went was closed . Will go back when open and hopefully the older mechanics because they been doing my cars for years..
Looks like the Castrol Lube shop closed. All signage has been removed. Only the car wash is operating
Excellent professional and cordial service. I went for an oil change and they did the job super fast. Reasonable price.
I really appreciate this place. They are so quick and efficient and HELPFUL! I used to go downtown LA to the dealership for my oil and lube. Id spend HOURS there and spend more for the same service. Never again! I also get my car washed while there. The service is personal and I feel confident that my car got what it needed to run well and keep me safe!
Friendly staff and convenient. Good specials to disinfect. A/C service with change of cabin filter and/or disinfectant after vacuuming. Keep it clean folks.
Heres where Im at now:- out $200 bucks for a botched oil change because of Castrol Premium Express.- driving my family around in a car with an engine belt and alternator that could potentially fail during driving.- looking to sue these guys.Read here for my experience with these guys.Dont come here if you need your oil changed! Unless you like head aches... Brought my VW Golf here for an oil change before heading out for a Thanksgiving road trip. Less than 2 days later and the afternoon before my trip, smoke starts coming out from under my hood. I pop the hood and see oil all over my engine and leaking from the base of the oil filter. Theres oil dripping into my alternator and all over my engine belts.At this point, Im stranded on the side of the road waiting for a tow truck. I call Castrol Premium Lube Express and the garage manger tells me that they are open for another hour and to bring it back and hell look at it for me. Im over an hour away plus the tow would have cost my $90 to get it there. So instead, I have it towed to a AAA approved mechanic because I know Im not going to make it back to Castrol by the time they close and I want a 3rd party mechanic to check for damages.It turns out, the technicians at Castrol did not tighten my oil which caused my car to leak 3 quarts of oil over my engine. The AAA mechanic said that my engine belt and alternator was contaminated with motor oil and could cause these parts to fail in the future. His recommendation was that I replace these parts.When I took my car back to Castrol a week later (after returning from my trip) to remedy the situation, the garage manager assured me that they would own up to their mistake and make things right. He even admitted to me that they had a new technician working on my car and that he was unfamiliar with my car. Thats 2 people now confirming that the oil was botched by Castrol Premuim Lube Express! All I want now is a refund on the oil change and to be compensated for my visit to the AAA mechanic which cost a little over a $100 . This was something that the garage manger could not authorize.I finally get to speak to the manger of the business and this is when poop hits the fan! First he wasnt willing to refund me anything citing some last hands law saying I was required to bring my car back to them first. When I googled this last hands law, nothing came up. After more back and forth, He was wiling to refund my oil change but not compensate me for the AAA mechanic visit. I would not accept his offer. He than starts to accuse me for trying to get free stuff from him! His attitude was very much like Im doing you favor and you should be thankful. He raises his voice to me but when I do the same to him, he tells me to calm down. I just want my car to be in the same condition that it was before I brought it in! Never get your oil changed here!
Great service in a timely manner. Very satisfied.
Always good. Take 3 vehicles there.
Professional service. Nice and clean place. All the staff very nice. They have it all in one place.Car Wash. Lube and oil center, smog check, transmission service, brakes, wiper blades and more.They offer a FREE CAR WASH with any service.Thank you, you are the best.
They looked at my whole car and recommended me what needed to be done. They just didnt try to shove things in my face and not show me anything. They gave me proof by showing the transmission oil had to be changed and the power steering was low.They are great and so is the car was
Ive been going here since I started driving and I have never had a problem. They have very quick service and are extremely friendly. I love the fact that you get a free car wash with your oil change and a $2 off coupon each time you come!
Excellent Customer Service with Irina Miller! She takes care of her clients offering nothing less than Excellent Service!
Have been using Grand Car Wash for my oil changes for many years now. Have always recieved GREAT service. They are on the high end of price, but they do give you a good car wash with the oil change... Kudos..
Sat for ten minutes behind some car in the bay. Nobody comes up. Nobody even working on the car, i eventually notice.I guess they are so rich they dont need new customers. Never be back.
I got the underside of my engine steam cleaned, and they did an amazing job. Great customer service, and make sure to get your shoes shined inside! I was reluctant at first, having had some shoddy jobs done, but this guy gave me the best shine of my life AND new laces for 12 bucks.
Loved it dont even half to get off the car thats very nice. ..
Mark told me (a few minutes after I pulled my car up) that they likely don’t have a filter for my car (Volvo). He went to check on the parts and came back a couple of minutes later.Mark: Sorry, we don’t have your filter.Me: Okay, do you know when you’ll have it ordered?Mark: We only do orders once a month and we just got our order for the month so not for a while.Me: Are you kidding?! A month?!Mark: Yes, and our order department is closed today.What kind of customer service is this?! What kind of lame oil change place only orders once a month?
Ive been coming here for years. Always had a great experience. They are a bit slow but it makes up for their work. Always friendly.
I took two Vehicles there today, 1 for a hand wax and 1 for a wash. When I got home I noticed that the vehicle that was supposed to be hand waxed didnt look or feel like it had been waxed at all and the other vehicle still had mud on the rocker panels. So we drove both vehicles back and I questioned the manager, Carlos, about the vehicle not being waxed and he said that it needed to be buffed out. I asked why they took my money if the wax wasnt going to do any good and he had no explanation and didnt offer to do anything he just shrugged his shoulders and that was it.So then I asked about he other vehicle that had mud on it and he said it needed to be steamed cleaned. Really? They could have taken it over to the pressure washer and removed it in a few seconds like I did myself when I got home but Ive learned that Carlos really isnt interested in customer service or whether youre happy or not. Okay, there are other places to spend my money.My family and I have been loyal customers for decades and I use them for details, window tint, smog and oil changes. My parents recently had a problem after a car wash and they experienced the same poor customer service from Carlos before so it seems the quality is going downhill because he doesnt really care whether youre happy or not. He doesnt want to be bothered with it, so be it Ill go somewhere else.
They said they dont work on rotarys even though an oil change is they exact same process as a piston engine. Drain oil change oil filter replace oil plug and fill.
Perfect place to get your oil changed or any work done to your vehicle...quickest oil change around and done thoroughly by a great set of employees...its everything you need all in one spot ..almost. dont forget the free car wash with oil change ..that alone is worth trying this place out
Great service from a knowledgable group of guys. You get a free basic car wash with an oil change that you can upgrade if you want one of the premium services. Ive also had my wiper blades replaced here. Prices are competitve. Theyve got your typical gift shop with greeting cards, air fresheners and beverages plus arcade games and a shoe shine guy. Been coming here on and off for over a decade and Im never disappointed.
Ive been two this store multiple times, I have allways had a good experience and excellent customer service, its a nice opption to receive a free car wash with their service of my vehicles, I wouldnt take my truck or wifes car anywhere else!!
This car wash had very poor service. The workers rushed too much and left my vehicle completely dirty. I shouldnt be able to wipe my finger across the side and get my finger covered in dirt. To top it off there were light scratches on my side door panels. When I waited to complain to the manager, he told me his car wash never scratches a car. his words My Car wash is 100% scratch free, we use 100% cotton cloths uh? you mean 100% microfiber!!?? The Manager was extremely rude and basically told me to get lost, I went home with $25 less, a dirty car, and scratches. Not Recommended at all!! Stay away from this place.
Been coming here for years get my oil changed in the car wash highly recommend anybody needs service you guys are awesome
I have taken my cars here for the past 2 smog inspections. very fast service and they do the job right. you even get a free car wash coupon after your visit here.
Great car wash they take the time to do it right. We take our 2005 Dodge Durango and our 2017 Chevy Malibu there👍🏼👍🏼
Great Customer Service and fast oil change, you dont even have to leave the comfort of your car.
Great customer service. Mark is very attentive
Theyre always very helpful super fast and efficient been coming for 5yrs now
Really a convenient place to get your oil changed also you get a free car wash with an oil change and when you do 10 oil changes you get one free
Theifs!!! My father has been comming to this car wash for years... I brought my car to get a oil change and car wash and had $17 bucks in the door. Once the car was vacuumed I was advised to drive it to the the bays where they change the oil. When I drove it in and was about to exit my vehicle, I noticed the money was missing. I told the white shirted manager, and he basically dismissed my claim as if I was trying to get something for free. I told him it was all tip money, not only for yall but the guys who changed my oil!. Given I was gonna give all in tips, its the principle that it was stolen. I dont recommend this place, and Ill never return! Lucky for them Im a changed man, or I would defintly being seeing a judge on Tuesday.
Have had nothing, but great service from the gentlemen that work here .One that stands out is Mark. He was very polite, great customer service. I wouldnt go anywhere else.
Good prices and real customer service
Fast service. But it used to be better.
Also know as Grand Car wash, best Ive found.
I love this place its like my van gets detailed every time I leave that place. not to mention those full body massage for 5min only 1doller$$
I get to the shop around opening time and get in and out with a wash in about the time it takes for a oil change only at other places. Good Job!
Fast service good prices
Todays carwash was excellent, thank you
Nice place to be. Try it out.
Took my car to get washed and came out with scratched rims but according to them it was already there B.S! Both managers where very rude and according to them my fault.
Everyone here work hard love it
Quick and fast service...
They do great work
Ver expensive for just an oil change.
Kind of expensive but good service.
Car wash was half assed
A little pricey
They take so long to do cars, and scratch cars. Horrible service. Will never go back there again.
Simply the best
Nice