Best place to go to get a phone I got a new phone from the help of Christian, Chris, and James. I would give 100 stars if I could. They were very helpful

I bought a t-mobile plan with two iphone 12s last night. James and Christian are very professional and fun salespeople. Although it took a long time to activate, only because of some very odd circumstances beyond their control, I highly recommend them. Even the IT guys that were called in were great.

1 person working, several people in line. Took over an hour for a simple task. Find another store

Would give no stars if it would let me. Terrible customer service

Worst experience ever. Teach customer service instead of stupidity

I’ve had cellular coverage for a very long time now pretty much since it came out minus the VCR you put up to your ear. I was very unhappy with AT&T for a very long time. And just the other day when was the last I swore to myself I would ever associate with. I went to Sprint at this specific location to establish a new service new plan. Long story short from the moment of my first phone call to the day that I walked out with New service I felt like I was on the red carpet like it was all about me. They explain everything to you thoroughly and sometimes repeatedly but not too much just enough to you understand and make you feel like you’re part of the family so you want to good place to go to a good home feel someone that really actually wants to help you and cares about your business this is the location.

Dont go here.Unfortunately, I had dropped my Google Pixel 3 & the phone worked completely fine, but I didnt enjoy the glass shards in my thumb. I took it to Boost Mobile out of convenience as it is only a few blocks from my house and it was a horrible decision. I paid them over $200 on 3/2/20 to replace the screen, a job that they said would take 3-4 days to complete (this is including the 3-4 days of shipping time for the new screen). As I write this it is 4/17/2020, the screen is no longer shattered, however there are multiple new issues caused by the folks at Boost Mobile. The communication was poor and there was zero accountability taken for the janky new look of my phone. Their idea of making the situation right was giving a free charger (that I didnt need).

All the staff was super helpful & glad to help! They all made sure I got the best deal possible! This was the most enjoyable Sprint experience I have ever had!! I would absolutely recommend this store to friends & family! Liz, the store manager was fantastic!

All three representatives were super nice and helpful! A rude man came in just before me, they remained calm and polite even when that jerk started yelling at them before storming off. Huge kudos to those awesome workers, made my Sprint experience awesome!

If it wasn’t for Kyle this review would have been pretty bad. He saved the day and made our purchase of 2 phones, charging stations and a phone case the best experience we have ever had at ANY Sprint store! The day started out arriving for what we set up as an 11:00 appointment with the store manager. Found out the store manager wasn’t even coming into work today! Kyle jumped right in and was so helpful, polite, knowledgeable and THE BEST representative for Sprint that I have ever encountered in the plus 30 years we have been a Sprint customer. I will follow Kyle to whatever store he travels to but I sure hope he decides to stay at this store. Highly recommend this young man for all your future Sprint needs!

Everyone was so helpful and friendly! Made our experience so much better! A special thank you to Keyna and Derrick for all the advice and information on updating our phones!

Walked in to upgrade our phone only 1 employee working. They had a Christmas tree up with candy canes. I have a six-year-old and a two-year-old they grab the candy cane off the tree and said look mommy candy cane. We told them not right now. The employee told my kids to put them back on the tree so harshly our 6 year old felt the need to apologize 3 times and our 2 year old cried. After he seen he made kids cry he tried to give them the candy we told him no thank you and left. Not cool.

The employees here was GREAT to help me get my stuff right.Nick was the BEST my life is ez now

Thomas was very helpful! The store began to get busy while he was the only one working. He was very professional and had great customer service!

I spent 5 hours in this store to get a phone upgrade. the two clerks spent more time popping jokes and talking among themselves then getting my simple task done. I love Sprint but will gladly dive out of my way to avoid this store

Great customer service! Gave us options we didnt know we had and made sure we were covered. Definitely coming back for anything we need!

I would highly recommend this store if you have had bad customer service experience in the past or with sprints over the phone customer service. The store manager, Liz, worked her butt off for about four or five hours after customer service completely messed my lines up when trying to add a line and port a number over. She even opened an escalation for reimbursement for the time spent in store and without phone service. Great store with a great crew of employees!

This place is the best. Ive never had a bad experience with the service or the store. The people are the friendliest people I know. This store is the best

These guys are great! Very helpful and patient. And not pushy at all! Best way to shop for a smart phone is here!

Excellent customer service! Thomas was very helpful and went the extra mile to help get everything sorted out with my plan and the phones.

Great customer service and products. Speedy and friendly people. Thomas was the best salesman I’ve ever had.

They were quick getting to me n starting my service up with them. First time for me being with Sprint. Excellent customer service.

Update: never had a bad experience till today. Girl working there, BRISA, ran my credit without notification or signed authorization. She told me she just needed some info to send me an email about switching plans. Then I got the news about the hard inquiry. I called customer service to get help. They would not remove the unauthorized inquiry. Im done with Sprint.

Friendly and helpful service. Not a corporate sprint store soni do not get my discounts on accessories

Kenya is the best ask for kenya 😉

People nice but he fees they have crazy. To pay your bill the is a fee even if you use cash.

Workers are super friendly and always willing to help the best they can to get you what you want. Highly suggest them for anyone.

Wonderful experience. Honest and upfront. Helpful

Only 1 employee on duty. But the wait time was only 10 minutes or so. Employee was helpful and friendly.

Fantastic service very satisfied Liz was very helpful 🤗 good thing to say ‼️👍

We had to go back twice, as not all of the aps came through. People are very nice.

The guys at the store were amazing good experience way better than Verizon

This was the few stores that had the portable wifi available in store.

Every time I go there its an issue. The last one was we cant take cash has to be on a card. They are not a corporate store so there is some stuff they cant even help you with. Its better to just go to the 72nd street store. The onlyg reason they didnt get 1 star is the staff is very polite. Gun friendly business.

My husband got his phone from Sprint. He likes it.

Good

This is not a corporate store so they can not give you the best deals. The closest corporate store, which can match online pricing is in Omaha, I think 92nd and Dodge. Further because its a privately held reseller (like best buy mobile) the sprint brand is not exemplified. The employees I dealt with were painfully ill informed and unprofessional. The manager called his sales associate while on the toilet... Yes this is the type of service youll get.I gave an extra star because the benefit of a non corporate location is honesty. Because theyre not tied to the same standards of corporate store employees, youll discover ways to take advantage of loop holes.

The young men I there are personable, knowledgeable & do their best to help you.

Super helpful and professional, definitely coming again for a new phone.

Everything went great with Scott and Hunter both did great job

Devin was great, thank you for all your help.

Great customer service! Highly recommend sprint lake manawa!!

Same horrible wireless company its always been. Overpriced devices, poor service/reception...roaming! ROAMING!!! Apparently, that is still a thing? Customer service agents are poorly educated at best, incompetent at worst. Time for Sprint to throw in the towel. Two thumbs way, way down.

Representative is very knowledgeable and customer service oriented.

The employees here are fantastic. Would reccomend to anyone that wants sprint as a carrier

Liz was awesome! Very fast and efficient!

Great store to work with and Liz is the greatest person to work with.

The staff was very friendly and I was in and out!! Very quick and efficient. Awesome!

This place is great ! Very helpful and friendly!

Good! New phone with no down payment!

My experience was absolutely awesome! Glad I decided to switch to sprint!The store manager helped me with my dilemma and was very animated

Great customer service from Liz! In and out service!

A sad, but wonderful time going over to a non sliding smartphone while the people walked me through l.

I walked into the store and i was greeted by an employee looking at his phone. I told the employee what was wrong with my phone, he asked me if my phone was ensured. I told him yes and he asks to see my phone. He looked at my phone and identified the problem i had told him about (a sticky power button). He then told me he didnt have the tools to fix the problem and number of other reasons he couldnt do anything to help. Upon further back and forth conversation he then started to probe my phone for water damage or and physical damage. He arrived at a crack at the back of my phone and tells me i would have to go through a third party which would charge me $200. Upon further conversation i ask for his name (Rob) and leave. Rob was the most un helpful person ive dealt with in a very long time. It seemed to me from the moment I walked into the store that he was more preoccupied with his texting that helping me out and i felt that way throughout our interactions.

Wonderful wonderful wonderful. Eva and Tasha was such a great help in a time of need.

Everyone was so helpful and helped me understand what I wanted and needed.

Worst service ever. Screwed up my plan, sent me driving all over town for no reason. STAY AWAY.

Did not help when needed for applying for discount

Great service guy

Brian transfered all my pictures from my phone to my new sd card. I do all my business there.

If I could give zero stars I would guy was incredibly rude

For Dom to be the store manager he was very unwelcoming and rude

Friendly and helpful staff

The guys have been very helpful every time I have a problem with my phone.,I stop by and they always fix it.

Excellent, knowledgeable staff!

People there are very helpful

Was treated very rudely guy or girl with rainbow hair . Terribly rude do not go there.

Awesome

Very nice people.

This store is worthless never get friendly help.

Very helpful staff

Friendly and very helpful

Great help!

Kyle V was rude, uncaring, and unprofessional!

Knowledgeable employees.

Always takes forever

Great location

Awesome

New manager

Super awesome