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AutoZone Auto Parts
2811 W Broadway, Council Bluffs, IA 51501, United States
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AutoZone Auto Parts
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He
Review β„–1

The one with the southern accent (Allan) is very helpful and well mannered! Very knowledgeable about any/all Automotive needs no matter make, year and model! He’s always at register 1 😁And I will highly recommend this location and him (Allan) to all family and friends or to any one asking! HighlyRecommended!

Be
Review β„–2

Convenient and able to buy what I need most of the time....if its in stock. Their tool section is questionable though. Many empty slots for single wrench purchases.What we are not going with is the constant...we need your phone number complete the transaction. No you dont need our phone number. Paying cash, we just want to pay and leave. Have the receipt if needed to return.

An
Review β„–3

I got check engine light on dash, got to this store and ask them if they could check it for me, was told they couldnt do it because of the virus...but yet the person that park next to me was getting wipers on his vehicle by a employee huh ...a week before I spent over $300 in parts including a battery that a employee put in for me....

Gr
Review β„–4

Nothing special here... car parts store hopefully has what u need. I was greeted at the door and told which isle my product was in. All I can ask for. In and out in 2 minutes.

Da
Review β„–5

I came in the other day to exchange some window tint. And the 2 ladies working just starred me down at first l thought to myself these ladies are the real deal, they dont play lol. As I got to the counter I greeted them first like a gentleman should. And they are the kindest and sweetest ladies. Great experience

T
Review β„–6

Debra is awful. Rude, unknowledgeable and far from useful

Je
Review β„–7

Been going to AutoZone for everything since 2012. Order a new alternator for my truck online. Got the email saying it is ready for pick up. At the store, they say its not there. Good gravy. Lost my business forever. Asked for a refund. And thats my final transaction with them.

An
Review β„–8

Marion was very hospitable and patient. I picked up a part today and the commercial guy, I think his name was Mike was just as friendly. Great store and GREAT people who work there!

da
Review β„–9

Got the wrong part totally my fault. Guy exchange it quick & easy. Open till 10pm

Mi
Review β„–10

There was five employees, one customer ahead of me, and I still had to wait, for anyone to come check me out.

Al
Review β„–11

Came into the store to return an item that I bought from the store after being told it would work but when in reality it didn’t. Happen to speak with the manager when I came in and could tell he wasn’t very friendly. Didn’t want to return the item at first because they were open but explain that the rep I spoke too said they would work for the purpose I bought them for when they didn’t. He made a very loud sigh and the rest of the transaction didn’t say a word but sigh. Could had least pretend to be okay with helping me and could had at least say β€œthank you” β€œhave a nice day” would not be coming here again. Store manager and his employees all look and act like they don’t want to be there.

J
Review β„–12

Female treated badly by male employee because she wasnt sure what she needed.I wont spend my money there.

Gr
Review β„–13

The store is clean and the staff is really prompt. Found what I was looking for online and used the in store pickup option. Super quick process!

Bo
Review β„–14

Good bunch of parts guys. And gals.

Mr
Review β„–15

Been to this location before. Several times. Maybe once, I can remember, a employee was polite and helpful. Other than that one time, they are just surly and not eager to help or assist. I recommend steering clear of this autozone. Also, much of what they have, you can find online for better prices.

Lo
Review β„–16

They have all the parts you need plus some!

de
Review β„–17

Staff was very helpful and professional in getting a new battery bought and changed.

Bu
Review β„–18

Manager was wonderfully helpful

Da
Review β„–19

Quick in and out ordering part advanced auto could get

Th
Review β„–20

Great seat covers and new floor mats made my interior look like new thank you very much

Ch
Review β„–21

Lousy customer service over price parts and a very dirty store

Vi
Review β„–22

Unfriendly, downright awful service. Recommend oreilly across the street

Ta
Review β„–23

They helped me find the right part and put it on my vehicle for me!

Ka
Review β„–24

They gave clear directions on how to use the equipment, but customer service speed and enthusiasm could have been a little better.

Je
Review β„–25

I was traveling on Easter Sunday and still 2.5 hours from home when my alternator went out on my Yukon. It was about 30 degrees out, and winds gusting up around 30 mph, and not only did they sell me the alternator, but the manager Paul even helped me change it in the parking lot. This guy was knowledgeable in testing it as well, and guaranteed that I will keep coming to autozone. Paul, you are proof that there are still good people in this world that help others out. Thanks again man

Qp
Review β„–26

Very horrible service went in for license plate clamps didn’t get any help also was sold wrong clamp even when I told them what type of vehicle year and model smh lazy employees forsure.

Te
Review β„–27

Not a good experience I ordered a tool to use when I get there after they called and said they had it with my brakes they had loaned it out to someone else after I ordered it they also said I didnt need it when I did they really need to know their job working there Im not happy with them at all

do
Review β„–28

The lady that help me had no clue what size wiper blades I needed. She also had no idea how to put them on. I have a broken arm and couldnt do it. After she agreed she had no clue how to put them on her response was I guess I could get someone else to do it. She was in no hurry to do anything.

Ty
Review β„–29

The older gentleman working the front counter was very rude.

Sa
Review β„–30

Geaat friendly and fast service

AJ
Review β„–31

AutoZone Auto Parts?I guess the people who chose that name worked in the Department of Redundancy Department.

El
Review β„–32

Great customer service

Jo
Review β„–33

Didnt like it

Co
Review β„–34

Very kinda & sociable staff. Knew their stuff and had fun chatting with them! Very helpful!

H.
Review β„–35

Lady who checked me out was nice. It is an auto parts store.

He
Review β„–36

April was very helpful. And knew what I needed. Great customer service.

Tr
Review β„–37

Got 1 tool ive needed for awhile but really wish I had more money.

As
Review β„–38

Ive always had good experiences here, two helpful members were Sarah and Mike. They did not have the repair manual I wanted in stock, so they ordered one for me and I was able to pick it up in less than 48 hours.

An
Review β„–39

Didnt know it was closing time but being yelled at that I have 3 minutes to get out let me know. Thanks for the help finding what I needed.

st
Review β„–40

Online said they had an item, when I got there.No item. Manager unhelpful, nor did she care. SadThat was a useless response to my problem.Internet sad it was at your store. Pick up today?? WRONG...PITIFUL..

Je
Review β„–41

Was a good experience and prompt service

Do
Review β„–42

The prices arent that bad. Some of the people that work there are just pretty rude. as I was checking out the guy like burped right in my face. They always just seem like they always just want you out of there.

Ly
Review β„–43

April the store manager is the best! I was getting screwed at a place a block east on a replacement battery. I left that place went to Auto Zone and was in and out quickly. Not only did April give me discounts, but she installed my battery personally. Great attitude, great customer care.

Ke
Review β„–44

Bought oil change was in and out in 5 minutes or less

ke
Review β„–45

One of the best

Ma
Review β„–46

Didnt even say hi welcome to AutoZone didnt even acknowledge me walking in the door.They were too busy chatting about hunting dont know if Ill be back or not I had to walk up to the counter to get help not very impressed with AutoZone I work for an auto parts store and never once did I ever ignore the customer walking in or checking on other customers to see if they needed any help not once did none of the employees do this its pretty disturbing. I bet the manager would like to know thats how external theft goes on its from the employees not doing their job

Tr
Review β„–47

Employees would not charge my car battery.

Ji
Review β„–48

No problem

Ke
Review β„–49

They sell car parts and candy

Cj
Review β„–50

Greats service. Always willing to listen to you and help solve problems.

De
Review β„–51

Only 2 people were working and as the 3rd customer had to wait 30 mins. When it was my turn, They did go out and test a battery that came up as bad. I didnt purchase from them as the, least expensive, battery was $134 where another locations highest price for the same thing was only $95 on the top of the line!

Ra
Review β„–52

One thing about all zombie always seem to have what you need

Al
Review β„–53

Got in and got out with what I needed. Cashiers were quick to help me on my way.

Ol
Review β„–54

Its kind of like rolling dice, sometimes you get somebody thats real helpful and other times you get somebody thats not so helpful their prices are competitive they have a lot of stuff and good parking lot they usually only have one or two people working so if you get a lot of people in there you may have to wait for a while before you get waited on other than that its a good auto parts store oh and they will check your engine light free and your battery and alternator to see if its good or bad I believe they install batteries if you buy one there if its not too much have a job and I dont believe they have a public restroom and they do so a lot of tools and customized parts for your vehicle now that I think about it along with your antifreeze and oil air filters oil filters Etc

Be
Review β„–55

Excellent customer service, well organized store.

Br
Review β„–56

High prices for some somethings.

bo
Review β„–57

Get into the zone...great service for a woman they dont laugh when u want u know that thing that that makes the a/c colder..they then explain that maybe u shouldnt do that on your own....but did suggest other things that could be done while waiting for an appointment.. very nice..

Mi
Review β„–58

I went in to check my motorcycle battery & they told me it was bad & that i needed a new one ! I asked how much for a new one & they told me almost 300.00 $ & i said for get that & went over to OREILLY Auto Parts & they said it was just dead & needed a charger. So i charged it & the bike fired right up. Auto Zone is good place for parts, but would definitely go somewhere else to have your battery checked or you might be buying a new one & really dont ! ! !

ma
Review β„–59

Aiway good help

Ca
Review β„–60

2 visits, same extremely unhelpful guy. Avoid

an
Review β„–61

Very poor made me wear a mask!

Wi
Review β„–62

Clean, fast, and friendly

st
Review β„–63

This was a mistake... my finger brushed up against the phone and it hit 1 Star before Id even decided on 4 or 5 STARS.... Oh, its 5 STARS by the way. Only once has an employee seemed both uneducated and unwilling to do or know anything about this job...cars!!!!!! look up on the computer or show me where something was. NEVER saw him there again though πŸ€”so thats why they get 5 STARS. Everyone else was educated about the job and willing to do it!!!!!!!!!!!!

B
Review β„–64

So not impressed. Felt like a warehouse. Items were dusty. Its a good thing that there are like 6 auto stores within 2 blocks.

ta
Review β„–65

Although was busy was greeted and treated with respect.

Ro
Review β„–66

I just got off work and my car barley started i hurried up went to this auto zone i got there at 8:55 they closed at 9 I went in said I think I need new battery the lady went out tested my battery said yes you need new battery i said ok I’ll buy one she said they can’t install it because they were closing in 4 min what the hell kind service is this i get that there were about close but I’m a paying customer they should have installed my battery it would not have took them that long this was very poor customer service then when I went start my car wouldn’t start i said you got someone that can Jump start me thankfully the lady helping me husband did i will never come back here poor service

Vi
Review β„–67

I couldnt find what I was looking for and so I left because the lady was busy with costumers.

Do
Review β„–68

Good place for auto parts at reasonable prices. Decent selection. Store is clean and organised.

Co
Review β„–69

Worst service ever all of the associates lied to me and it ultimately cost them my business only at the council bluffs store have I experienced such unprofessional workers.

Ma
Review β„–70

They always seem to have what I need.

Er
Review β„–71

They have great prices and the parts I need are always in stock.

Bu
Review β„–72

Great help!

Pa
Review β„–73

I always find the things that I need and really good service very helpful

Ja
Review β„–74

Great service

Br
Review β„–75

I love the commercial group they always take care of me.

Ja
Review β„–76

Just let them know a price is cheaper somewhere else in town and they will price match!

Do
Review β„–77

Always helpful and get me the correct parts i need to get my car back on the road.

Ca
Review β„–78

When I call a place and they say: can you hold for just a second please?, I have no problem. But after 15 minutes of a repetively annoying wait song, I hung up and tried again. 2 times it rang until the line went dead, then the 3rd try they insisted I wait. Waited again and 5 minutes later someone picked up and promptly hung up without so much as a hello. I tried again but no answer. I understand being busy but the service I recieved is completly unacceptable.

Jo
Review β„–79

Mike P. Doesnt know how to treat customers. Staff is constantly changing, I now use Oreilly for my company business.

Ki
Review β„–80

They are ok, could be better by offering women if they need help putting a part on for them.

To
Review β„–81

Good place. Theyre very helpful.

jo
Review β„–82

Good customer service

Bi
Review β„–83

Friendly great survice.

Mi
Review β„–84

I still remember the loss of my rewards I saved for a LONG time.... not cool.

Cu
Review β„–85

There is no place better to get your auto supplies and the staff is very knowledgeable about what you need or want.

Je
Review β„–86

Amazing staff. Always very helpful

se
Review β„–87

Good and reasonable prices. Good people as well.

Fr
Review β„–88

Good prices

Da
Review β„–89

Always quick service, with value ahoppingx amd questions answered without made to feel stupid. Helped a friend swap oit a battery in the -19 windchill, so extra points for that

Tr
Review β„–90

Baghdad friendly customer service fast service try to answer all questions about your Automotive needs large selection of Automotive Products tools accessories Etc easy access and good location highly recommend to people they match part prices with other part dealers auto stores highly recommend everyone go to AutoZone

Mi
Review β„–91

Very poor customer service I have been a mechanic for years and got some guy that knows nothing about vehicles telling me I am wrong didnt even want to pull up the part I needed.

Ka
Review β„–92

Only place I will go that has intelligent employees

Ka
Review β„–93

Was able to tell my friend why engine light was on.most helpful

La
Review β„–94

Very busy location, still has a lot of stock and good prices.

To
Review β„–95

Here for the blinker fluid! Good oil change specials!

Do
Review β„–96

Best place to get your auto parts

Ro
Review β„–97

Had what I needed in stock.

Dy
Review β„–98

I frequently go here for parts. The staff is always helpful and prices are decent.

Ch
Review β„–99

All u need and sum

br
Review β„–100

I was looking for a clutch for my 93 2 wheel drive Ford Ranger Astro Rileys they said I had to go online and order it cuz they cant get it anymore so I thought that was odd so I went to AutoZone they had it ready to go

Information
16 Photos
100 Comments
4 Rating
  • Address:2811 W Broadway, Council Bluffs, IA 51501, United States
  • Site:https://autozone.com/locations/ia/council-bluffs/2811-w-broadway.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1923&y_source=1_MjQ3MDU1OS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 712-325-9024
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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