Honest dealer. Just purchased a Mustang Mach-e from Theodore Robins Ford. They were the only dealer out of 25-30 I contacted that were willing to take a deposit and reserve a dealer ordered Mach-e. Not only did they reserve it for me, they did not charge a dealer markup. They are an honest and fair family owned dealer. The finance manager offered options but was not pushy. If you need a new Ford, go see them.

I drive a Ford Transit for a nationwide expediting company so I use dealerships all across the country. I look forward to using Robins Ford again anytime.I like your scheduling system it enabled me to get in at a day and time that I needed.Once there, I found a friendly nice staff who got me in and got my work rolling on time.For once I felt confident in the technicians checking on my van who found an important issue we were able to take care of along with the oil change.Overall definitely had a five-star experience.And I definitely cant say that for quite a few of the dealerships Ive had this van serviced at.

Went to this dealership for a preview event for the new Ford Bronco. My interactions were mostly with the Bronco staff. While I was there, though, I took the opportunity to hunt down a truck in Antimatter Blue. One salesman who was helping a customer, still took the time to direct me to where I could find this color. Oh man is it gorgeous!

INVEST IN THE EXTENDED WARRANTY - TITLE: Relationship, trust, return customer, best practices service, and integrity. January of 2019 I searched CA specifically for a white Audi TT Roadster. Pretty specific. The first google led me to Robins Ford. Not only was the price point generous but the GM had the vehicle dropped off at the Long Beach shipping dock at no cost. Im from Honolulu. So, Robins is already the model for customer service. Two weeks later I received the vehicle and the convertible top switches werent operating properly. Robins honored their 30 day warranty and paid 50% of the repair. Another demonstration of integrity and service.The salesperson offered an extended warranty. I was reluctant due to all the horror stories plus the added investment was high and I wasnt sure about the return on investment. I went to the GM and the owner and shared my reluctance and distrust. They assured me this was wise and that the owner backed the policy provider. I was sold.Today I still love my TT Roadster and love driving the island with the top down every day. However, this month my engine destroyed itself. Believe me, I change the oil every 3000 miles, new plugs, new coils, changed all the fluids, etc. Towed to Honolulu Audi where they diagnosed that I need a new engine at about $11,000 and labor at $5000. I was devastated.Audi calls the policy provider, the provider sends an investigator, they both negotiate the settlement and I didnt have to do a thing. Robins and the policy provider were extremely generous, professional, and brought total joy to my finances.The primary message here is Theodore Robins Ford backs their core values, values their customer, and invest in that extended warranty.

Had to to get my car repaired at the collision department George and team was awesome! my lincoln looks as good as new! Really appreciate the service! Allstate insurance made the experience very easy and simple. Will use them again and again

Quick, efficient and provided some great customer service. Had to take a work vehicle for a safety recall, and they made it so simple and easy. Thank you Dan! N Jessica live chat! Great job

The best c car buying experience I have ever had. The entire crew was fast,friendly and great. I will buy another car here as soon as they arrive.

All of the staff was extremely helpful and went above and beyond during these trying times. Between the Chip Shortage and FoMoCos lack of transparency, they had their work cutout for them and yet they succeeded in acquiring the Transit Van I was looking for. All the while, keeping me informed as to the status of my vehicle. I would definitely recommend them for all your Ford needs and would gladly do business with them again.

Had a recall on my 2021 Ford Explorer. Pete was my service technician. He was prompt with getting back to me when the car was completed. Car was pulled up promptly when I arrived. Good service.

Nice waiting lobby, coffee was ok. Wouldve given 5 stars, but I had a 7am appt and it still took 2 hours to get my oil changed.

Theodore Robins Ford in Costa Mesa was the fastest dealership I have ever worked with. I knew the exact car I wanted and I was still in and out within an hour. Kevin Olson was so friendly, efficient, and also made sure that everything was covered at the best price and that I was taken care of, he is the best!Also, Baldwin Eneaji was very welcoming, knowledgeable, and helped me set up the Ford pass app to show me how to use the cool features.Overall, I am very pleased with my experience. I highly recommend Theodore Robins Ford and for anyone to go see Kevin and Baldwin!

If I could put 0 stars I would, the way that Lenin Gomez disrespected my mom and made her feel horrible and worthless forget you!!! She got something wayyyyy better!!!! Don’t go here!!! Save yourselves the time and day 😡

I’ve been looking around for a while to lease a F150. I found the best prices in this dealership through CarGurus app. When I called different dealerships to find out an idea of lease deals no one was telling me the number except this dealership. They quoted me a really good deal over the phone. I went there 2 days later and kinda late in the evening when they were wrapping up for the day. They had done the paperwork quick and we picked up the truckGreat experience overall

Have now bought two cars here from Darren and all I can say is he is quick, fair and transparent. What else can you ask for when buying a car. He made me feel safe and he was trustworthy. Also, made the process as seamless as possible. I picked the cars, he prepared the paperwork. I was in and out of finance in less than an hour and in my new car.

I want to thank Steve and the rest of the service team at Theadore Robins Ford! I am truly grateful! I had a technical error with my car and Steve in the service department, addressed the issue in a matter of hours. You cannot put a price tag on piece of mind, I trust this team and the quality of work they performed. You went above and beyond my expectations! I recommend Theodore Robins Ford to anyone looking for a trustworthy service and parts team.

Bought my 2020 Mustang they are the best car dealership in Orange county

This is the fourth automobile I have purchased from Theodore Robins Ford. I really appreciate the professionalism and support of the personnel. Everyone in sales and service have been wonderful Baldwin was excellent and answered all my questions. He was very patient. Dan Ryan in finance is very supportive and got me a great deal.Sincerely, Colleen Young

I was in search for a California Special Mustang GT. I believe Theodore Robins had the last one in Southern California. As many you may know, theres a chip shortage in the auto industry so inventory is extremely low. They gave me and honored a price on this vehicle. I know they could have sold it for a lot more. But they are very trustworthy and honorable. Chris Alcocer was my sales person. He did an awesome job. What was also pleasant? Working with Pablo Cozzani in the finance team. He made this process so easy. He didnt sell, he explained other F&I products. And yes, I got the Ford Premium extended coverage for 6 years and 100,000 miles. I have spent over 30 years in the auto industry myself working for premium brands. I know good value when I see it. This dealership I would highly recommend.

Recently my wife Laura and I purchased an new Escape Hybrid. Dave Robins sent Darren and also Rick Rhodes who treated us like family. They got us in and out of there so quick and were so nice and helpful. Their customer service was 5 stars all the way. Thanks again guys!!! Will be back.

I give Theodore Robins Ford and their employees 5 stars because they care and strive to be the best for their customers.

Theodore Robins Ford in Costa Mesa, I did not order a car from them. I called themand talked with Chris the internet sales manager. I told him what I was looking for and he said a client of his order that same car and was talking about and wanting something different. 45 day later he called me up and offer that car with no ADM. When I got there I asked them to take X plan. No Problem. Sales manger did finance paper work $1500.00 clean air. $2500.00 finance kick back, In and out in 30 minutes. That was 4-24-21.Highly Recommended

Great vehicle purchase experience! Internet Sales Manager Chris A. was professional, polite and a pleasure to work with. This was probably the most pleasant and quick vehicle purchase we have ever made. Dealership is very clean with nice bathrooms and waiting area. Thanks!

Theodore,Theodore, where do I begin? I love and hate you guys (in a good way). You guys exceeded my expectations. So much so, had to come back and buy a 2nd vehicle the next day. I guess the Explorer Platinum wasnt enough, so I had to add an Expedition Max to the line up. This place is amazing! They can keep their prices low because they dont go over the top with advertising gimmicks and freebie snacks that no one will eat! Everyone we dealt with in sales were amazing. Curtis,Vic and Franco are no pressure and not overbearing like most sales people are. Pablo in financing, youre awesome brother! He offered the 125k mile extended warranty at a great price without being pushy even though it was a cash purchase. I ended up purchasing it. On the 2nd purchase of the Expedition Max he asked, do I add it I said lets do it. All in all, great experience. Will be using you Theodore Robins Ford for now own! Ken Grody Ford, next time dont let someone walk away over $650. Because you never know, they may come back and buy again. Isnt that right Theodore Robins? You guys know how to make a customer feel appreciated for spending their hard earned money with you. Thank you Theodore Robins Ford!

I came to turn in a lease for a Ford that I leased elsewhere. It was on a Sunday and Alan the sales manager and Jose the valet were unbelievably helpful. I just found my new Ford dealership for service on our other car. Top notch, easy and friendly.

Great customer service! Go see Hans Ham hes the best..

Had a great experience buying CPO Ford fusion from out of state. Curtis Payne my salesman was great, even talked to me on his day off! Completed the deal with a few phone calls. Everything went as planed and promised. Pablo in the finance department was great too. Sent all the paperwork overnight with return overnight envelope. Probably was easier then buying one locally, never had to go to a dealership. No games or high pressure just straight forward buying experience.Mark DFW TX.

I travel for work and had an issue with my transmission on the road. I had my Ford F-350 super duty(commercial work truck) towed to the nearest dealership(Theodore Robins). They have now had my vehicle for over 24 hours and havent even looked at it yet. No diagnostic or anything yet...I told them that I live in Vegas and travel for work. I now have to get a hotel room again and stay another night...I understand that people with appointments and other vehicles in front of mine, blah blah blah... but I DONT LIVE HERE! There isnt a way to expedite the process for out of towners? Ridiculous...what a joke.

Hi I bought a used 2019 Ford Fusion Hybrid from Robins Ford about 5 weeks ago. So far the car has been great, its like new and Ford CPO. The pros of using Robins Ford was the transaction was done quickly and efficiently. My Salesman Darin Ricci was easy to work with, the finance department was quick. From arriving at the dealership at 4pm on a Friday, I was driving home in my new Fusion at 6pm! That in included them honoring the Edmunds.com price, trade in, and financing. The next day I had to return because I forgot the title to my trade in. I noticed the night before that my new cars flat repair kit and emergency fuel funnel were missing. I showed the dealer when I dropped off my title and they handled it no problem gave me what was missing from a new vehicle and I was on my way. Registration and plates have arrived. The only negative was low trade in value of my old car, but trade in is always less than selling it myself, but no hassle of selling it myself. Bottom line: I had a pleasant, safe (pandemic) experience, got a great car. I would buy another car from Robins again.

Stven White! The best service adv. Very helpful and concern about the client needs.. Great Job Steven

The only reason that I will not give one star is because I had the best experience purchasing my truck and dealing with Curtis thier internet sales person. Me and my wife were in and out with the truck and had good time. A couple days after buying the truck I noticed a coolant leak. I had purchased a Ford warranty from the dealership, that is accepted at ALL Ford dealerships in the United States. When I took my truck into a different dealership they found that Theodore Robbins had not submitted my warranty into Fords system after over 2 weeks after my purchase. The dealership has been holding onto my truck for almost a week now and just recieved the warranty information and has to wait until after the weekend to get approval from Ford to start the work. In the meantime part of the warranty, that I paid extra for, covers a rental while my vehicle is in the shop and I have no access to that because I was waiting for Theodore Robbins to submit my warranty.

I was met with the most professional customer service. This dealership offered me nothing but the best and gave me a great deal. I drove an hour to Costa Mesa because I knew I was getting a fabulous deal I couldn’t get near home. I would suggest anyone who is looking for a truck to go to this dealership. I would go again and refer my friends to this dealership. Great job guys! Thank you so much for your efforts and professionalism. Curtis Payne was extremely helpful and help me get the best truck for my needs. Mr. Payne was very patient and answered all my questions and help me getting to know my new vehicle. Theodore Robins Ford is the best!

Really friendly staff really good free coffee. I like their selection but the only reason Im not giving him five stars and only four. Is because. They did not solve the problem that I was asking him to help out with. It took them over an hour to get back to me when I had lost something on their property. And then after an entire hour I still didnt find the guy that was originally helping me. So I never got my stuff back. I had a backpack full of brand new products. I also had a receipt in there with stuff that I was going to return. But all in all that wasnt entirely Robins fault. I should not have just relied on one of their employees to help. I actually asked other employees to help me but they were busy at the time. It would have really helped me if the guy who is hop into it and helping me out in the first place was available and easy to find.

Great service and great people work here

My purchase from Theodore Robbins couldn’t gave been easier. I found the exact car I wanted online and within an hour of contacting them on a third party site, Curtis called me and confirmed it was available. I went the next day and was in and out of the door in 3 hours. The entire staff over there was extremely helpful when it came to getting me approved and the head of finance even had great recommendations on performance upgrades for my raptor, all of which I got and heavily recommend. Thanks guys see y’all at my 7500 mile service.

Do not sell your vehicle to theodore robins ford. Their purchasing polices are unfair and no longer competitive in the market place. I sold a vehicle to this dealer 4 weeks ago and they have not pay me for my vehicle. I advice that if you want to sell your vehicle you take it to a place where they pay you instantly like Carvana or Carmax. I made a huge mistake by selling my vehicle to this dealer.

This review is for the Service Department, and specifically, Steven. He was attentive, friendly and solution oriented.

I’ve purchased my F-150 a few months back and had a good experience with the help of Darren (from sales) he’s a very nice and professional sales rep. On the other Hand Luc from service department is always on it. Keeps me updated while the truck is being worked on at the service dep and he’s very helpful.

I dealt with Darren and will always ask for him. I was treated very well and left with a great deal. I had some leather installed in the car and love how it looked after being in their service dept. If you need a car go see Darren and tell them JD sent you.

My girlfriend and I arrived at Theadore Robins Ford at 6:40 pm and they close at 8. I have been looking for a new work truck and was looking into purchasing a new 2020 Ford ranger. I looked around at the cars up front thinking someone will come greet me but no ! From there I went into the lobby where there was a few sales man standing around one salesman was with someone and another gentleman in an office. I stood in the lobby for about 15 minutes was never greeted, the couple salesman that were in the lobby walked right passed me and didn’t even acknowledge I was there. No I am leaving and hope they learn that even if they are busy they should at least great the customer. Never have I ever had such poor service at a car dealership!!!

Ive bee dealing with the same service guy for over 4 years now. His name is Pete. Pete is amazing. When he saw me enter the office 4 years ago I was incredibly vulnerable and had just lost my husband. I was crying my eyes out and could barely keep my composure. Pete somehow made everything ok that day and from now on when I pull my Exploder into service I light up when I see him and your entire gang in Costa Mesa. I no longer dread taking good care of my car. It was always a mans job in my world sadly. Now I actually get excited to visit Pete and have him guide me on what I need to do. He makes me feel SAFE and extremely taken care of. For this I am forever grateful. I hope Pete never leaves and I hope you all continue to do the professional and amazing job you all do. Thank you!!!! Tina Newman

I appreciate that the dealership did not try to hassle over dealer add-ons like so many others do. However, I received my mustang with swirl marks. I brought this to their attention and they had my car detailed by a professional. I appreciate their helpfulness and their commitment to their customers

My wife and I had a great experience at Theodore Robins Ford and would gladly recommend that my friends and family go there. I searched high and low online for a nice F-150 and emailed a few dealerships. Christopher Alcocer responded quickly, answered my questions, set up an appointment and had the truck waiting for us when we got there. He was able to find us some rebates we werent aware of and we never felt rushed or pressured. This was one of the best experiences Ive had at a Ford dealership and wanted to give credit where credit is due.

Great to work with sales team.

I recently gave great feedback message on your company and Rick Rhoads. and would love to leave another strong positive and exciting feedback as soon as we arrived about a few weeks ago Rick Rhodes approached us and the rest was history he took his time he was very professional very very courteous. We kept in touch over the phone he offered me to go on a few test drives on the new Mustang GT 5.0 and explained all details about the car because this is my fourth Mustang. After we purchased the car he called to make sure all is great and that he is there if I have any future questions or concerns your company in general is the way a company should be and I keep mentioning Rick Rhoads because he made it happen and my wife and I have been telling all of our friends and family about Rick and and Theodore Robins Ford We THANK the whole team for everything at Theodore Robins FordBest Regards,Giorgio and Patty Togo

We negotiated via text, completed the online pre-approval, scheduled to sign the documents the next day and pick up my new Mustang. Everything was done quickly and hassle free. Thank you for the excellent service and for valuing my time. I greatly appreciate it.

Excellent service, friendly staff, great selection.

Went in for recall items, but wouldnt update our cars software. Apparently there was a warranty update Ford neglected to notify us about before it expired. $180 an hour for service, no thanks.

Very friendly and knowledgeable staff in the service and parts departments. Amazing customer service!

I was quite pleased with Theodore Robins Ford. The price was quite fair. They added roof rails as I requested. The process of paperwork in California just keeps getting worse. However the staff were professional and explained everything with straight honest answers. Never did I feel pressured. I would certainly buy another vehicle from these people.

Great James is the best

I’m sure they are great at selling cars. But their service department is amongst the worst I have ever talked to. I asked the man on the phone if this dealer had an IDS machine (Fords programming tool) so they could flash my PCM to enable cruise control. A simple no or yes would have been good. But he told me it was impossible to do to my Crown Victoria, even though I’ve spend about 3 hours researching this on forums and have a family member who has done this . Then the man got angry with me over the phone, not a good business look for someone with a simple question. I called up Airport Marina Ford and they said they would happily do it today, and that every ford dealer has an IDS machine. FIND A DIFFERENT FORD DEALER FOR SERVICE. The clowns at the service desk don’t know what they are talking about. He could have just grabbed a tech who knew what they were talking about. Instead of getting angry at a customer.

Please AVOID at ALL COSTS! You will regret going near this dealership.Update: the owners and managers publicly reply to a lot of negative reviews and argue with customers. Check their bad yelp reviews and youll see a trend. They must have all skipped Customer Service 101. Good luck dealing with them after theyve got your money!You want a dealership thats honest? Not here. Want a dealership where the owner/manager doesnt harass you and argue? Not here.I made an online inquiry about a 2020 Edge lease deal. I was given a VERBAL confirmation that yes, can can do that deal. Despite providing my email, and a text conversation, I NEVER received pictures of the car, or a written confirmation of the deal.Prior to driving two hours to buy the car, I texted the manager at 9 AM and asked for a written confirmation, or at least the window sticker. Crickets. For over two hours. Then I got a nice runaround about how they cant do that.Many texts later, and no response, I left a 2 star yelp review. Oh boy - that made them mad. Now I started getting phone calls from the salesman, who had me on speakerphone with the managers. They basically tried to get me to pull the review or change it, and then they would send a written confirmation of the price. Nope. Thats not how it works - I knew they were lying.When I wouldnt budge, the manager (Mike) started verbally harassing me. He had to tell me that he served his country (thank you, but thats a non-issue right now), and then accused me of being a millennial since I used social media to post reviews about a business. He said he would pray for me (in a condescending manner), told me I was immature, and had no right to do what I did.Throughout all of these conversations and the verbal harassment, all I wanted was the deal in writing. They put so much effort into avoiding this. They knew they wouldnt honor the deal. They knew the car wouldnt be there when I arrived. They know they would have done the whole smoke and mirrors sales game. Im sure I would have met both managers in person - I love that classic car sales trick. Ugh. Look up typical dirty car sales tactics and Theodore Robbins will be front and center.I havent come across a dealership this bad in quite a while. Although Huntington Beach Ford was close.I changed my Yelp review to one star, then emailed BOTH owners with an account of what happened. Guess what? The owner responded to my Yelp review with more lies and bullying. He lied and said they sent me the numbers and even sent the window sticker. Absolute blatant lies.I didnt even buy a car here and it was a horrific experience. Good luck buying a car here - youll regret it.Ive been buying Fords since the early 2000s. I hope T.R. can adapt to how people buy cars nowadays. Truly sad to have a manager and owner argue with me, harass me, and lie. They must not realize that social media is a real thing.

Bought a vehicle here 2 days ago. Phillip was our sales assoc and was the easiest and most comfortable car purchase experience I have ever had.

No 2021 F150 4x2 trucks in Inventory due to chip shortage. Was looking for a 5.0 V8 but they had V6 only. Sad. Sad. Sad.

They care about custormer service and go the extra mile for the customers experience. Great staff and dealership.

I went down to Theodore Robins Ford this past weekend looking to upgrade my vehicle. I had every intention on leaving with with an upgrade although my expectations werent to high considering my lack of credit. Well the great team down at Theodore Robins surpassed my expectations and took excellent care of me and got me into a beautiful new 4x4 SUV that my family love are surely looking forward to great family outings. Even with my lack of positive credit they were able to work their magic and got us a great deal on the vehicle. Also to my surprise a few days after I received a call from the GM at Theodore Robins thanking me for the recent purchase of my Jeep and letting me know about future follow up calls I will receive regarding my new vehicle maintenance service schedule....super impressed by that! So thank you to the GM and the finance team at Theodore Robins for making this an exceptional experience and providing my family and I with excellent service! Best regards.I. Allen

Wow!!! This place is awesome. These guys exceeded my expectations on all levels. I literally walked in. Test drove the car I came to see and was out the door in about 2 hours. They were very fair with my trade as well as pricing on my new car. I highly recommend this place. Ive seriously never had such an easy and pleasant car buying experience. Thank you to the staff here. Ill be making my future car purchases here!!

Steve White was thorough and knowledgeable for sure. It was a pleasure going there. My first time.

Very nice and friendly staff had a great experience buying from Theodore Robins Ford. They are a very helpful and knowledgeable dealership. You cannot beat the value they offer for their used car lineup, and the personable experience given. Baldwin the salesman who helped me was very professional, respectful, and patient I appreciate how willing he was to satisfy our needs. Pablo from financial was also great he took his time to explain everything in detail and also very patient. Thank you Theodore Robins for for the beautiful car my wife loves it!

Christopher was great and represented me well!

The Service staff has been very friendly and knowledgeable. This last time I waited for my oil change to be done in the lounge and they exceeded my expectations on how quickly they completed it. I will definitely have all of my service done at Theodore Robins Ford!!

This is the only dealership I will go to when looking for a Ford. They make the buying process very easy and theyre also upfront with their pricing.

First time service inspection for our car...Things started off really well. I was greeted and taken care of immediately. Told to sit in the waiting area where theyd come get me when it was done.It had been an hour and 15.. I stood up to look around and saw my car sitting out front. Went to inquire at the desk where 2 employees were sitting. Saw a key on the counter..picked it up and asked politely if it was mine and was I good to go.The dolt at the counter gave me a look and shrugged his shoulders, then looked the other way. I grabbed the form which was under the key and brought it over to him, since it was too much for him to come to me. He then completely ignored me again and looked the other way. I was literally talking to him and holding out this form towards him as he turned his face away from me. I couldnt believe how rude I was being treated and walked back to where I first stood... waiting for someone to help me.I heard a name being paged as these two employees tried to figure out who initially helped me. I was not told to hang tight or that anyone was on their way or coming at all. I continued to stand there, being ignored and being made to feel super uncomfortable. After a few minutes of this, I just took the key, the yellow service sheet and walked out the door.I was relieved to find the key was for my car and that I could leave the lot.Still upset with how I was treated and will have my husband deal with them on the next service inspection, if he decides to use location again.

Evan did an amazing job of coordinating the complimentary pick up and delivery service for my son’s Ford Ranger. His understanding and patience with my son who has autism was absolutely wonderful and truly appreciated! All needed service was assessed, communicated to me, and completed faster than I could have anticipated. Evan’s professional yet personable demeanor is one of the reasons I have been a loyal Theodore Robins Ford customer for 25 years!

My service advisor, Andrew, was courteous and quick to get my F-150 into the technician to work on my Truck. He immediately got me a Courtesy Shuttle back to my residence. He called and gave me an update and later on in the afternoon called me to tell me that my Truck was ready and he sent the Shuttle back out to my house. My Truck was clean and repaired. Thank You!

‘Dan the man’ took care for everything.... I’m glad with excellent service.

They do a great job..i love my Ranger!

We were told on the phone by the parts department here that the cost of a key and key fob replacement was $100, but once we got there they told us there is also a $180 service fee. Wasted our time coming here. Took it to a local locksmith and paid $160 instead for everything. This rating is only for this experience. We have had good service on other visits and we bought our pickup truck here in 2010.

I had a great experience at Theodor Robins Ford. I went there to buy a Raptor and a special thanks to Franco. He was the best!! He told me everything about this truck he even took me out to lunch. I cant say enough about Franco. He made everything work so I could drive home in my 2020 beautiful Raptor. Thank you very much Franco. A special thanks to Nina who set me up with Franco. You guys are the best. I love my Raptor.

Best experience buying a vehicle Ive ever had, Darren Ricci was great, no hard sell buy anyone at the dealership, I would recommend them to anyone

I posted a not so credible review recently. I would like to say though that Theodore Robins Ford response to this was nothing short of remarkable. This dealership could not have possibly done anything more to resolve the issue that I had. I would like to personally thank the Sales Manager Chris for his impeccable customer service and also the owners of the dealership for their involvement.I would not hesitate to recommend the Theodore Robins Dealership to anybody who wants to purchase a new or used vehicle.

Out of all my service experiences, Theodore Robins Ford has been by far the best. One particular service advisor, Andrew Jones, out shines them all with his ability to navigate through my many questions and ease the burden of helping me become more knowledgeable about regular car maintenance. I highly recommend that if anyone is new to the area or looking for a great service station, to visit Theodore Robins Ford, but more importantly visit Andrew.

From the Owner, GM to the Finance person to the Online Manager, this team modeled best practices customer service. In my 30 plus years of purchasing vehicles this was my best experience and my most seamless. Follow-up was extraordinary and they bent over backwards providing me the right price, right financing and even delivered my vehicle to the port as a courtesy. R.Le Burkien

Great car buying experience. This business has been around for generations and you can see why!

Parts vety helpful.

Took my subscription Ford Escape there for a required minor service, which took much less time than predicted. Comfortable waiting area. Ill bring the car back there if more service needed. PS. The car has been great too.

Lemon Law Car.The worst brand new car I ever bought and it’s from Theodore Robins Ford in Costa Mesa, CA. After 10,000 miles the car has cranking and grinding noises in the engine. After multiple times checking the car by Ford mechanics, they refused to recognize that there is something wrong. In fact, they kept saying “it’s normal for a used car”. Yes, they called my 10,000 miles brand new car as “used car” and “it should have noises”. Then when the car had 20,000 miles on it, the engine light went on and the sent a message that the power train had problem and I must take the car for checking. And went I took the to Ford dealer, they said the engine is bad and they need to change the “top engine”. That is basically what’s known an “engine Overhaul”. Yes my brand new car it has an engine overhaul after 20,000 miles.I’m taking Ford and the dealership and Ford field engineer to BBB for Lemon Law car that Ford refuses to recognize. And I will also take them to, court.It’s a Lemon Law car that bought Brand New from Theodore Robins Ford in Costa Mesa, CA.

Theodore robins ford is the best car dealership i have ever done business with and i have bought dozens of cars over the years! the sales staff are very friendly, knowledgeable and helpful. sales manager chris went way out of his way to make this the best car buying experience i have ever had in my life. THANK YOU CHRIS! my new ford ranger is absolutely awesome! ive let a few friends drive it and everyone loves it! i told them all to make sure and check out robins ford prices because these people will give you the best deal anywhere! this dealership is very professional, clean, and sanitary! everyone were wearing masks ! i felt very comfortable all the time i was there! these people just couldnt do enough to be helpful ! what a great buying experience and what a great truck!

Great Dealership! Our sales person Ed Foutch, internet sales, was professional and friendly. Ed made the experience very enjoyable and without stress. Best car buying experience I have had in 40 years!!

I made an appointment for oil change on my Mustang, and it got taken care of pretty quickly (within an hour, car had to cool down a little). The waiting area is great, has two TVs and comfortable seats. Everyone was helpful and it was easy peasy.

Bought a great car here last night. Great service great people great price

Very fast and friendly service! Waiting room is very nice with coffee and water.My favorite Ford Dealership for sure.Tom G

My experience with Ford was great thus the 4 stars. My issue is that the problem my 2013 Ford Edge had is a known problem that should be a recall but is not covered. The wrench light comes on and the car just stops...turn car on and off and it starts again...until the next time it happens. This is very dangerous especially since the car is driven by my teenage son.Found the answer all over the internet but there are no codes that come up for this so after Diagnostic they can only guess and assume it is the throttle body axis. no guarantees ..but he felt pretty confident as they told me they have seen it for years and know this is the almost $550 fix. Hope it doesnt happen again and that replacing the throttle body solves the problem. Thank you Theodore Robins...No thank you FORD!!!

This dealership is awesome. Salesman Tommy and financial guy Pablo. Both men were exceptionally personable and friendly. It had been a family owned business since 1921. From the time we walked in to the time we walked out, was 2-1/2 hrs. We negotiated the terms with no issues. We were reasonable and they reciprocated the gesture. It was a hassle free experience. Pablo put no pressure on us to get extra add ons, but we chose one anyway. Bumper to bumper warranty for 84/100k on used cars was very reasonable. I would recommend this dealership for a new / used car to my friends, let alone strangers. We drove 78 miles from home try this place out and we left very happy with our purchase.

Darrin Ritchie is the best salesman on the lot

Thorough and complete 125,000 mile service, replacing all fluids, filters, belt, and spark plugs. All work was completed in a timely manner.Surprised that they no longer wash and clean vehicle after service, especially after spending a few thousand on preventative maintenance.Courteous personnel at the service desk.

Robins Ford was amazing! This was by far the smoothest transition from start to finish I have ever had when buying a car!Total time from walking in (knowing what I wanted) to driving off the lot in my new 2019 F150 Sport..... 1 hour and 50 minutes!! Literally unheard of! Sales guys were awesome, finance was awesome, receptionist, managers, service writers, technicians.... AWESOME!I will DEFINITELY be purchasing all future Ford vehicles from Theodore Robins!

Steve is an outstanding service representative. He is an excellent communicator and has a terrific way with his customers.

They took care of my car on Saturday. Was ready at the time promised. Friendly staff too!

THIS IS MY 3RD TIME COMING IN For An Oil Change. You have great Customer Service. My oil change was about 1 hour and 30 minutes. Everything went well until I drove my card 1 mile away I heard my car had a sound clicking and oil dripping. Went back and I guess one of your tech forgot to tighten two screw.

Steve was very helpful every time I went to get my car serviced. Very accommodating and friendlyThank youGina

Theodore Robins Ford is by far the superior Ford service center in the area.Quick, clean and accurate service each time I’ve been in. And, I never feel as if they are trying to sell me anything unnecessary!

I have always had great service when bringing my vehicle(s) to Theodore Robins for maintenance, recalls or warranty issues. The service department is pleasant and if you have to wait for you vehicle, they have provided a comfy space. I highly recommend Theodore Robins!

Frank and the whole service team went beyond my expectations in service! I brought my Flex in for an oil change. I had mentioned that I was having a hard time getting my daughter’s 16th birthday parade paint off of the windows, and asked if there was a spray cleaner that they had for purchase. When I returned to pick up the car, my windows and car no longer had paint on it! I am happy, happy with Frank and Theodore Robins!

On a recent Saturday night I had a scary and anxious experience with my 2016 Fusion, it would not start. I tried everything I could and finally it did start but not as usual. So on Monday morning I was able to get the car to Robins Service department and speak with service adviser, Andrew. He suggested to me to leave the car and get a rental, paid for by Robins, to give the service department time to look over the problems going on. As the service department was very busy that week and also a holiday week and as I had a car to use I was not stranded without transportation I was OK to do that. The car ended up being there until Friday. The tech was very thorough and finally was sure that the problem was only the battery. I said OK to a new battery and all is well. I am satisfied with the professional attention from the service adviser and the technician. Frank took over for Andrew and followed up on the progress and released the car to me all shiny and clean and I am happy. Thank You to all the folks at Robins Ford to get me back on the road in my own vehicle. Sincerely, Millie Noble, a long time customer at Robins Ford, for almost 20 years.

Ned went over and beyond to make sure that my car was serviced and returned back to me without any delay or errors. Just when I was about to give up on the customer service at this specific location, Ned turned my frown upside down. As long as they have Ned, my business will remain!

This is by far the best car dealership! The customer service is amazing. The salesman, financials, managers, etc were all fantastic. I have always wanted a Ford Edge but thought it was more than I can afford but they were able to get me into one and I couldn’t be happier! The entire process was very efficient and I never felt like I was being taken advantage of, the dealership has a very family feel to it! I even had my crazy toddler with me and they were very accommodating and played with him! I highly recommend going here, the cars are great and the employees are the best! Thank you very much to everyone who helped us, we are very excited to have our new family car!!!

Great parts department with experienced employees who go the extra mile to help.

The sales agent Chris A. was great. My problem is with the finance department. I went in with pre-approved financing through Ford credit. Gave them my approval number(never gave my social). I was told that they were finalizing my financing with Ford, but in reality they ran my credit through five different companies(including Santander which has lawsuits against them for unethical practices) and now I have all of these inquiries on my credit report. Be carful of the wording that they use saying that they are going to give you a protection plan, in reality you pay for the plan. Take time to READ everything you sign and dont let them rush you through anything.

Working with George and Priscilla in the Collision Center was a great experience! They are both very helpful and professional. They kept me updated on my car every step of the way!! I would give them 11 Stars if I could!!!