Got what I needed done on a timely manner. Open up your wallet for the updates for sure

Firestone was great we got there about 15 minutes before closeing with a flat tire, ti turned out to be a bad vaulve stem they fixed it quickly and didnt charge me anything. Thanks for your great customer service .I would give 10 stars if I could

Gary was extremely helpful today. I had a nail in my tire and he said upfront that its close enough to the sidewall that it might need a new tire. After inspection he said that a repair would work just fine. I really appreciated the honesty. He was friendly and the service was fast. Ill definitely be back for all my tire needs!

Pay for oil change, tyre rotation and removing nail from tyre (slowly goes low). After 3 days I’m understand what they are “forget” to remove nail and make a tyre rotation.

Been coming here for the last few years. Will continue coming here for years to come. The people who work here are so honest and up front with everything. Prices are really reasonable. Happy repeat customer. I send all my friends and family here.

My experience here at fire stone was a five star rating for me as far as professionalism goes they had me in and out and was able to meet my expectations no problem thank you again fire stone for saving my day

They are honest and fast. Good customer service.

I have buying my tires from this place for years. They are the best

I went in to get a tire changed. The mechanic broke my front driver side chair. Now it sinks in whenever I sit down. I told them instantly that the chair wasnt right anymore. They denied breaking it even after I told them that I did not drive the car in with a broken chair. They sent me to their claims department. Their claims department denied any wrongdoing and refuses to fix the chair. I went in to get a tire change and I left with the broken chair. Horrible experience thats going to end up costing me double the amount of what I originally paid. Never go to this Firestone location.

I get most of my vehicle’s job done in this place. Today I asked them to get water because I was thirsty, and they told me because of the Covid, they can not do that! Believe me, the Covid-19 is not good reason to stop providing such a trivial service to your customers! You can have small battles of water in your store and it will cost you not more than $4,08 daily if you buy two packs! Each pack have 12 bottles and you can get it from Target for just $2,04!

Always friendly and quick service. Please make sure to call ahead and make an appointment.

They are looking to take people for a ride. I went in there for a vibrating while idle or running car and they told me i need to change CV axles, hub bearing, tires(lol,idle), radiator(i put a new one two months prior! Very dishonest), control arms, valve cover gasket and spark plugs, all for 3800 dollars. To avoid legal liability, they will put “recommended Services” on everything on paper with nothing “required” service to actually fix the issue. I went back to a trusted mechanic who replaced the cv axle for 450 and the car runs smooth again. It isn’t bright to risk a bad review looking for a customer to take advantage of. All for 9.99, sick. I could have junked my car unwittingly because of them. Never go there.

Diana was extremely helpful and efficient, she got my tires sooner than expected, because my spare was going to die. Nothing feels better then receiving great customer service knowing that I will be safe on the road. I trust Diana! Because being a female and know nothing about cars, she gave me options and financial plans that exceeds within my budget. I appreciate her knowledge and being so caring to me and my family. I recommend everyone I know to go to her, and will tell all my family and friends. Thank u so much Diana!

My car window wouldnt roll up. Not for lack of trying on its end, the motor still plugged away, just fine. No, the issue was that the window itself had gotten out of alignment within my car doors frame. I had noticed this a few days previously, since the seal on the window wasnt quite right when I rolled it up all the way.Well, the fateful day came around when my window literally popped halfway out the car door, and obviously, living in LA and working in Costa Mesa, I cant afford to have my car window open all night. So, I took it to these guys, since they were the closest mechanic around. I explained my concerns, they charge me $100 just to look at it, and then get back to me a couple hours later saying the motor is broken and will need to be replaced, a repair costing $550. I say no, because I know people with far less experience who have done it themselves for just the price of parts. Even with labor this seems high.I pick up my car and take it to the dealership. I explain that the diagnostic said it was the window motor. They look at me skeptically and say they dont think so. Fifteen minutes into pulling apart my door they find one of the clips that keeps the window lined up in the frame properly is broken. Total cost of parts: $11. Total cost of the repair (because they went ahead and switched out the other clip, just in case it was on its last legs) $160.Basically I paid Firestone $100 to tell me the wrong thing was wrong with my car and then try to convince me to hemorrhage an additional $450 their way.Would not recommend.

I needed new tires. Omar did a fantastic job of getting new lug nuts for me, on a Sunday, to fit my alloy rims. This place is TOP notch for service and value.

Five years of service across two cars and these guys have matched everything my master mechanic brother has told me to expect. When they did not have a selection of tires my size, I could order from the leading tire website and they delivered the next day. Installation was a quick 30 minute visit.

Came in around 6:15pm because one of my tires had a nail in it. I had to drive back to LA so I needed my tire fixed. Guys made up some lie talking about their air compressor being OUT. Tsss yeah, they had one car up on the lift and one of the employees was adding air to another vehicles tires. Went over to Pepboys and they took care of me despite being close to closing time. Definitely will never go back to this location.

Gary and the rest of the guys here are awesome, One of the better experiences I’ve ever had with anything auto related. Will absolutely come back here for tires and auto repairs

Nice group of people working here - very straightforward and kind. My lifetime alignment tho took 3 and a half hours when it was supposed to be 1.5 hours. Fortunately I was out and about but that would have really sucked i I had to be somewhere. They also checked for stuff wrong with the car which was nice but it would have been really expensive to fix compared to our other mechanic so I politely declined.

Big Thanks to Diana! She took excellent care of me when I first bought my tires, and when I needed to replace one she was right there to make sure the warranty was honored and my tire was replaced. Kudos to her! Be sure to ask for Diana when you visit Firestone!

Good and fast service. A bit pushy with the alignment.

Very helpful

I have brought both my Mercedes and my Audi to them, they have been amazing!! They have been nothing but honest and helpful, letting me know exactly what I need and dont need. These days it is hart to find a car service facility you can trust, I would highly recommend them to anyone!!!!

I always get good service here. People are friendly and know their stuff. I only go here unless Im out of town.

I had a fuel pump repaired in laguna hills which they didnt even do right and then it broke down less than a week later with the same problem then i had it towed to costa mesa location and they wanted to charge me another 900 dollars when i payed laguna hills location 900 for the first time what a joke

Wow, this location has extremely great Customer Service!!!!! Diana, answered the phone, courteous, efficient, worked me into the days schedule, found a nail in the tire, staff quickly took care of it, and I only came in for a wheel rebalance! Great Experience all the way around.

Excellent service. Just be sure to talk to Alan-he was very knowledgeable, not pushy about work to be done, and obviously respected by his staff . Some of the other associates need a little bit of customer service training.

My 2008 Ford Escape had some stering wheel play. I took it in since they were open on a Sunday to see what the issue was. They charged 10 bucks for a Bumper to Bumper inspection. Tommy the teck checked it and said I needed a new stering box assembly and parts and labor would be 2600. Well I knew it was a RIP off so took it to Chapman auto in Orange and they said it was just a bad U Joint easy fix with parts and labor 200 bucks. They also said I needed other repairs but turns out I didnt so these so call Tecks didnt even do an inspection because if they did they would see it was just a u joint. On top I was sitting at the Starbucks across the street since I had to waite 2 hours for the inspection. Guess what my car didnt even move from the parking lot. I want a redund of my 10 bucks. Nothing but liars and scam artists plus they did a tire rotation yes at no charge but lol I chocked my back tires and guess what there wernt even removed. I just took my keys and said thank you but no thank you. So if you have a 2008 to 2011 Ford Escape and you hear clunking when turning the wheel and if you have some Stering wheel play form what The guys at Chapman auto and a simple Google search you would find out its the lower steering shaft U Joint. Fix that and guess what no clunking sound or stering wheel play.

Always take me in quickly. Diana who is the member services manager knows people by her name and is great at customer service!

Horrendous brake job - almost killed me. this place has the worst technicians in the entire great STATE of California!!! The guy Aaron should be FIRED. His team performed my brake job wrong and when I drove back at the end of the day, I was left to Uber home because they literally put the wrong brakes on my vehicle. Shouldnt have brought the family car here. No Im screwed hoping they fix my livelihood....errrrrr will never be back, to say the least. F Firestone. Head to anyone else instead.

Excellent professional auto services.

The staff is incredible! and serves the needs of its people whole heartedly!! Congratulation!!!

After switching my wheels. all of the wheels are scratched up. and i waited 3 and a half hours. omar is nice though

The store manager is nice and provides great customer service. I will only take my car there when he is in the store.

Absolutely horrendous experience I brought my Mercedes here and they dumped the wrong air filter into the car and couldnt get the right part until Monday a week later. Lesson learned anyone with German cars do not approach this place unless youre prepared to be a vehicle-less for over a week.As I drove off the lot the Mercedes engine roared unhappily and the farther away I got from Firestone the more power I lost. I almost wanted to pull over and have the car towed so there wasnt any permanent damage, but I knew that would entail a tow truck and several more hours of waiting. Plus I already knew my attorney could give me damages plus some, so alas I kept driving. The luxury car lulled to about 10 miles an hour, and I was full of determination to make it back to these firestone crooks.

I would not recommend this facility to my worst enemy. Service manager was full of excuses and very unprofessional. All I needed was an oil change and a tire rotation, and 4 hours later they couldnt even do that right. If there was a no star rating I would do that. Take your business elsewhere.

The staff there was very helpful and went above and beyond to make my experience geeat!

Always friendly and helpful, they’re a great group of people

I had an oil change, that would cost me everywhere 60$ they charged me 153$. Also promised to change rear light, which they did not actually replaced, but charged me for that.

Good place for a service or quick tire repair. The staff is top notch.

Fast and friendly service...much better than my failed experience with Big O down the road earlier in the day.

Good knowledgeable crew

Awesome service great experience with everything very helpful thank you so much

In and out for $9.99. People were helpful and knew exactly what I needed for my checkup.

Straight up Criminals. I just bought a used car from somebody that I knew and put about $1,400 worth of work into new brakes and suspension components. About a month later I took it to Firestone for an Uber vehicle inspection, well because they do it for only $20. Of course they found a laundry list of issues and failed my vehicle, and would not pass it until I paid them for all these costly repairs. I thought well, I just want the car to pass, so Ill do the repairs. I negotiated the price down to a reasonable level and told them just to fix the issues. Immediately after they brought the car back into the shop, they called me back and had yet an even bigger list of issues that they needed to fix before they would pass the car... That was when I had enough. I told them not to do anything, and just picked the car up. I brought it to a different mechanic, who charged $50 for the inspection. Miraculously they didnt find any issues with the car and it passed with flying colors. The people working at this firestone are very dishonest and borderline criminal. I would strongly urge any and everyone to avoid this location like the plague! Do not trust these guys!

They are definitely over charging. Also, they barely take a close look to your car, even though you literally talk to them and say it is the concern. I said there is something wrong with my engine mounts and they didnt realize it until after several inspections and their answer is: you cant tell from looking at it. Cant you at least do some investigation instead of just looking at it?

Took 14 days to complete an oil change. How did this even happen??? I visited your location 2 weeks ago and now theres no oil in my mercedes, what in the heck is going on with this place??? Never again will I consider firestone. This was the worst treatment ever and after all this, no offer to recoup my loss or anything. So here I am, pissed off. Oh yeah, and I got the car back, and now its SCRATCHED! I attached a pic of a professional fixing the job. I want nothing to do with Firestone from here out, and you will be hearing from my attorney regarding damages :-)

Good service, good folks.

Always so helpful and they take good care of my car!

Went for a rotation. For $15 extra you can get life time rotation and balance good deal.

They always do a great job and very efficient.

Great service. Tire ready when they said.

Rude employees. They took forever to replace only one tire.

Best service. Honest staff.

I went to firestone about my break fluid. Now being a teenage girl I know nothing about cars so I went to firestone thinking they would know exactly what to do about my car beeping about break fluid. So when the guy said it would be $80 I assumed that was the normal price. I then learned later that with a car like mine that only has 25,000 miles on it, I didnt not need to get my break fluid completely flushed out and changed. So finding out I paid much more money then needed upset me very much. But thats not the only wrong with my time at firestone. They also told me part of the left shoe on my break was broken and it needed to get replaced. They said it would be about $400 to fix it. Now luckily I didnt get it fixed then and there because a couple weeks later a mechanic my mothers work has used for 25 years checked my brakes and found out nothing is broken. So there is nothing wrong with my breaks. Do not go to firestone, they will rip you off, especially if you are new to cars and dont know much about them. They are not professional and trustworthy but rather they are scammers.

Great prices on Bridgestone. Professional techs.

I went there to get a new battery for my car and Aaron was very transparent with me about a tire problem that the DEALER missed.

Tried to scam me a few months back...dents in tires are a normal factory occurance. Not necessary to replace.

Way too expensive!

Fair and honest people, great customer service.

Awesome thank u :)

Friendly guys

Great location

Good fast service

Omar was great

Good service. I also enjoyed the promotion of the engine oil price! Waiting room is clean, too