My first experience was excellent. I had an appointment for service and did not have to wait. My Service Writer Alex Morales was perfect! I say that because he LISTENED, and the proof was when I picked up my car everything I had requested had been addressed. He also communicated with me throughout the week while my car was at the dealership. I received a loaner car for my convenience and it was beautiful, it was a brand new car.

This Dealership is beyond dirty and that’s how they do business. I Bought a Certified 2018 C63 S (WDDWJ8HB1JF604415) from them in august 2021. I live outside FL so I wasn’t going to see this car other than the pictures that were provided to me. As a Certified Pre-owned vehicle, you would assume it was Accident-free. That’s not the case at all, Robert Corso the Sales representative never disclosed the accident/damage that was done to this car. I found out about the damage during an inspection that was done by the carrier that was going to transport my car back to my home. He took several pictures of the damage they were hiding from me including rust on the car. After seeing the pictures I told the driver not to take the car. I was deceived by Coral Gables Mercedes- Benz. I also found later this car was in the after purchasing the car it was in their body shop. This car was repaired poorly, to say the least. I have attached the work order that covers the damage done to the car and parts repaired. See attached photos. If you enjoy Snake Oil work with Coral Gables Mercedes-Benz

Pretty much what one would imagine as a real Mercedes Benz experience: people that treated me in way hat felt genuine, avoiding prefabricated correctness which is the typical thing that irritates customers. MB at Coral Gables offer Lyft rides to home round trip, so no time is wasted. In any case the service was very quick (mid morning to about 1 PM). It even included complimentary car cleaning interior and exterior. Rosie was super nice and I would like to have her take care of my car next time I have to service it.

They took care of my needs promptly, and with accuracy. I had an urgent problem, and they were able to accomodate me immediately.Everything was hassle-free. I really appreciated the care I received

Andrea Alarcon at the service center was excellent. She operates with the highest sense of urgency and care. I was there for an early appointment and out the door in no time. All servicing was resolved on the spot.Excellent customer service deserves appreciation. I am incredibly pleased with the customer service provided to me by Andrea. Her attitude towards her work is amazing. Thank you Andrea. Your company is successful because of your focus on customer service. Well done!

Professional and on point. Communicated well and did a really nice job. Will continue to use them for any service. It’s a dealership, so you pay more, but they include really dedicated customer service and you can trust their work.

Excellent, professional service. I have used Mercedes Benz of Coral Gables for over twenty years, and the service level has always been the highest. Kudos to the entire team.Sincerely,Jorge Del Sol

Service is always wonderful. My service advisor is Freddy and he is attentive, thorough and efficient. Service in general is so easy at Mercedes Benz of Coral Gables. I have told friends from Miami Beach to come to Mercedes Benz at Coral Gables and they live it and agree it is worth it. Congratulations!

Stepanie Segovia my service agent was excellent. I had some issues with the insurance for my tires not wanting to cover a replacement for a tire that was only 3000 miles old and she went above and beyond to have it resolved at no extra cost. She also made all the arrangements for me to have a ride available while my car was in service. Keep up the good work.

Exceptional attention to detail and hospitality. Car shopping cant get any better or faster until u visit the super dealership. Super grateful for the sales staff and management here. The kind of place you never have to second guess yourself as every decision is being carefully calculated by the amazing team. You wont regret getting buying a car here.

Thank you Stephanie for your exceptional service! Great communication and attentive engagement while we were having our car serviced for the first time. We will gladly go back to this service center to work with Stephanie again.

I used to always go the merecedes dealer at cutler bay and never had any issues with them. But the last two times I did service to my car was at the coral gables dealer. One of those times my car was having problems due to the sensors. They said all 4 sensors needed to be replaced which I doubt, but of course who am I to say they are wrong so I had to pay for all 4. The next time I did another service, my boyfriend noticed after that the insulation of my hood was stolen. My boyfriend knows about mechanics so he likes to look into the hood of my car every now and then. I have no proof but I know they are the ones who took it. They are liars and thieves. But then again so are the majority of auto dealers and mechanic shops.

One of the best dealerships I’ve had the pleasure of doing business with. The customer service was exceptional and my sales representative was attentive to every detail. I worked with Jorge Quevado on my last purchase who was in constant contact with me during the purchase and trade process. He truly made it seamless. My previous sales representative, George Ciorobea, is now in finance. I had a fantastic experience with him previously as well. Everyone from the general manager David Delgado to sales to finance are personable and professional. I will most definitely return in the future even though there are alternatives that are closer. I feel that they truly represent the Mercedes brand in the most appropriate and admirable way.

They were very busy, but since I had a loaner, it was fine. The problem was diagnosed and resolved. The experience with the Service Department was first class!

Tony Fuentes is the man. The absolute best service advisor in Miami. I have multiple MB ‘s and he is always available with a smile. Thanks Tony

Like always Rosie Ruiz is a great service manager for the MB! Thank you Rosie for an outstanding job!

Valentin and the entire Coral Gables team was amazing - super friendly, quick, ensured we were completely taken care of. One of my best MB experiences in multiple cities weve lived in!

Great sales associate, Lisset was very helpfull and also the manager Rosa. Made all the process quick and detailed. Very happy with my purchase

What a great car buying experience! Our sales agent Ralph was so helpful and not pushy at all. The whole thing took 2.5 hours! Truly the fastest and most efficient car purchase experience ever thanks to Ralph and our finance manager Rosa. Will definitely be back for future purchases! Thank you

First time coming in and service was exceptional. I was offered a free loaner, texted updates and picked up a cleaned, repaired car with a cold water bottle waiting with a thank you note. Top Notch! Service Advisor: Alex Morales

Not the first time doing my cars service with Mercedes Benz, first time doing it in the Coral Gables dealer. To say that this was my worse experience ever is an understatement. Made my appointment a week in advance for my cars service and specifically requested a loaner. When I got there at the time of my appointment I had to wait for 50 minutes. It wasnt until I stood up and told the lady in the front desk that I was leaving that the representative(Guillermo) in charge of my case appeared stating that he had called me twice, that was a lie. Additionally, they didnt have any loaner car for me. I left without doing my service. Every customer in the service department had a similar situation like me and was complaining as well. I dont know how this dealer has 4.9 stars. I only know that Im not going back for anything to Mercedes-Bens of Coral Gables.

First time using service with MB Coral Gables. I actually have a closer MB dealership closer to me but I prefer to make the drive over to MB Coral Gables for the exceptional service.

Drove an hour to purchase new car, was well worth the drive!Sales experience was excellent.Salesman took his time showing me the car and how to use all the options.Car detail was impeccable. Very smooth transaction.Other dealerships in the past, rushed me, handed me owner’s manual and said: “Good luck!”Definitely recommend this deslership!!

Great experience during my recent visit to get a new leased vehicle.

Flo is an amazing character! If you are in the market please ask for Flo. Hands down the best sales guy. In finance for sure George is the best. Very patient and explains every matter crystal clear! Thank you Flo & George! Exceptional service and friendships I made with them at MBCG.

I Love Mercedes this is the first dealership that made me feel welcome, I received texts from them with each step they took while my car was being repaired also they sent me a ride to pick me up to come get my Car❤️, I Love It There Mercedes ❤️

Absolutely the best location throughout all ofMiami! It is Super clean and organized, and you are greeted and treated as priority upon entrance!Staff is beyond, super professional and respectful!Guillermo is my service advisor and he is the absolute best! Thank you!!!

Timely service and perfectly done.I am your ad for customer retention. I keep coming back because of service.

I always get great service at MB of Coral Gables. Friendly, helpful folks.

The Personnel that works at Mercedes-Benz of Coral Gables are amazing.They make sure you walk out of there happy and satisfied with your vehicle.I am confident that every time I take my vehicle is being serviced at the best place Mercedes-Benz of Coral Gables!

Thanks to Aldo Guerra, he was great and very helpful. Excellent service!!Gina Cueto.

Even though the loaner department did not meet my expectations on my last visit my advisor Stephanie and the management were able to properly correct the situation and that deserves a 5 star for making things right. I always been a happy Benz customer and it will continue being that way. Thanks!

Great service and experience!!! Highly recommended, Ariel is the man!

Excellent service and customer care experience. Thank you my advisor Frankie for making my visit at Mercedes Benz of Coral Cables such a pleasant experience!

Worst experience, since the sale until the last day. Horrible service, a rip off in terms of re-sale and credit. Do not waste your money and time, buy a better car for your money. I will never buy a Mercedes again!

My car buying experience here was excellent. Staff is excellent. They had the vehicle ready for me since I was flying to pick up my vehicle. My sales person Carlos Escobar was A++. If you decide to buy Mercedes I would recommend going here. If I make future Mercedes purchase, will definitely make it from here.

Stephanie Segovia, one of the service representatives at MB Coral Gables, was exceptional! She went above and beyond to rectify a situation that happened. I couldn’t be more pleased to be working with her! She’s excellent!

What an extremely, over-the-top, unbeatable service experience did I have with MB of Coral Gables and the entire team. I was desperate for service as the car was unsafe to operate due to an electrical issue that caused the Anti-Theft Service to be activated. No dealer in the Miami/Broward area would see me right away, but MB of Coral Gables did! From the very first time I called last Friday afternoon and spoke to the receptionist and service advisor: Alex to the last goodbye from service advisor: Tony Fuentes on Saturday afternoon, The whole team blew me away by offering to see me right away, by making good on the offer, and by fixing the car on record time at a reasonable cost. Forever grateful and congratulate service manager: Lorena for the unsurpassed service experience her entire team delivered!!!

Alexander Morales greeted us in a timely manner after our arrival and kept us informed throughout the repair process. He was easy to reach if we had a question. We appreciated his pleasant personality.

The service department at Mercedes-Benz of Coral Gables is extremely efficient. It is a very busy place but each customer is greeted and served quickly. And when you get your car back, it has been washed and polished. Its Wonderful!!

It is always gratifying visiting MB of Coral Gables. The service department and especially Valentin always deliver dependable and efficient service.

The email asked if my service experience was truly exceptional. It was very good overall: they kept my appointment, the service rep only made me wait about 10 minutes to checkin, they did have a loaner car for me as requested, which was a good SUV, the service was done in a timely manner, and the greeter went looking for my car when he noticed me waiting & waiting & waiting for it when I went to pick my GLE580 up at the end of the day. So, some tiny irritations, which drives my 4 start, not 5 star rating. Oh, and they did fix the problem with my vehicle.One other note: Relative to our Land Rover South experiences (We also have a 2018 Range Rover Sport), this MB dealership is awesome!!! RR South is horrible!!!!

Mercedes Benz as a car owner, an amazing driving experience. Mercedes Benz of Coral Gables Service Department, oxymoronic in the word service by the way, is painful at best. The simplest task of communicating the appointment time and the recurring problem with my car is enough to want to throw myself onto oncoming traffic. Ownership should invest time in giving their team lessons in the fine art of customer service. I miss my old advisor, my new one is a joke. It just takes that one person to change my overall impression of an otherwise positive experience. He sucks.

Communication with my service advisor Byron S is awesome.

Great service. Nadir Khan for us was the best sales consultant at the dealership. Honest, straightforward great experience all around.

Stephanie is amazing, goes above and beyond. Great service, great care!

Very good experience really, although prices are a little high they compensate for the good service and efficacy. Would only recommend NOT cleaning the windshield on the inside if the guy that washes the cars doesn’t know how to.

Excellent, efficient and courteous serviceOur service advisor Marcos Gonzalez was fabulous in taking care of our service for our 2 MercedesWe recommend him highly

Top notch service - best customer experience I’ve had at a car company.

Marcos always goes above and beyond. He listens to concerns and solves whatever issues you have.

Robert Corso was a delight to work with! He asked questions to find out what I needed rather than just giving a canned sales pitch. Once in the car, he highlighted all of the new features that most sales people are not familiar with. From there, we discussed pricing, and how to make the options best work for my situation. I look forward to doing business with him again, and highly recommend Robert!

I highly recommend this place for new Mercedes Benz. I am very pleased the way we where treated and they explained everything in detailed. Our sales person Mr.Robert Corsio was a very professional down to earth person that made you feel at ease and didnt hesitate in answering all of our questions and showed us the different models and we got to pick the color and he even pre order the color of the inside of the vehicle since they didnt have it.. He is a very professional, polite and friendly with many years of experience at Mercedes Benz. I highly recommend you to stop at this dealership if your seeking for a new Mercedes and ask for Mr. Robert Corsio you will not regret it. Everyone is very nice and helpful from front desk clerk to the manager and technical website expert. I am very happy with my New Mercedes Lease. They have a waiting area with coffee and refreshments for clients. Thank you so much Mr. Robert Corsio for helping us out to pick MY car since my husband already has his own car. Love my new 2020 Mercedes, I posted pics. Everyone turns heads to see my car. I love it at night because the Mercedes Benz logo lights up. Very classy vehicle 👌Thank you! 🤗

Byron is my service advisor always answers my calls and make sure I have a loaner car when dropping my car off . Great customer service

My wife and I walked into this dealership wanting to find out what our vehicle is worth to potentially trade it in. When I was paired with my salesman I could already feel the run around by him but simultaneously asking us what car were we interested in - so we told him. Yet I reiterated to him that I want to know the numbers first before making any decisions. First things first, they were valued my vehicle far less than another dealer was willing to give me - no big deal, everyone needs to make their profit. However, to tell me that if we can pay off your lease to get you Into another vehicle would you do the deal today? To me that’s an immediate annoyance, just give me the best offer you can for my car - nothing else. After consulting with his manager they miraculously were able to agree to pay off my lease - great. We then test drove the SUV and now we sit back down to talk numbers. The inventory for dealerships are limited and lease programs are horrific - noted. I made it very clear that I want to “sign and drive”, and to give me their best number. His assistant manager and/or manager called him a minimum of three to four times while I was sitting there so I can already feel the pressure to me and wife to do the deal. So like any normal citizen, I have the right to refuse a deal and walk away like I did simply because the numbers were not what I was looking for. But while I’m walking away with my wife the salesman try’s to make me feel as if we were BS’ing him yet you couldn’t manage to get me what I was looking for, and that’s no ones fault. It could be mine for all I know. Maybe my expectations were unachievable, who knows. I want to be as understanding as possible because I work on 100% commission, no salary too. Referrals are our bloodline to survival in a commission based world, treat everyone fair and honest - don’t take it personal when someone doesn’t buy something from you. There are a million car salesman out there, what separates you is how you decide to make the experience.

Sales service and financing guys are very unprofessional,this review its for the general manager to take care of that open your eyes

My wife bought her car here. Every one was helpful. And explained everything. And were very profesional during the process. Robert was our salesman he was great with us. Thanks everyone.

Amazing attention to details. great personal touch. thanks

I cant be more pleased to have such a professional service advisor. Marcos Gonzalez elevates the experience to the next level. He is always accessible and attentive and doesnt rush you out the door . Any questions or concerns he is on top of it immediately.

Were mid-way thru our 2nd lease. Rick Vega is always looking out for us. We will be leasing our 3rd with him

Never not go buy the cars from this dealership my recommendation for everyone they are not seriously they can make you only inquiries on you credit history

It’s all about Service.. And MB Coral Gables they are a top of the line Service Dealer. I went yesterday for a flat tire change and Rosie took care of everything very quickly and smooth. I even got the chance to make a work call meeting on a designated area while I was waiting. :)

Service same day incredible thank you Rosie Ruiz for make happen : )

Very polite and communicative.Kept me up to date of the status of the repair of my vehicle with details.Accommodating to my needs and requests.Really exceptional service!

The experience was exceptional, my service advisor was not only attentive and polite, but also solved all my problems, im very happy with her service

Great sales department. Went looking and left with a GLC300. My wife and I love the SUV.

Always a pleasure to work with Fernando! Hes helpful and makes things easy-He has a very kind way and explains things thoroughly! Hes there from beginning to end of your time at Mercedes Benz of Coral Gables!

Very sneaky.. They jacked up the fees. Electronic filing fee for almost 400 dollars.. Acq fee on the lease quote was jacked up $300 as well. Price they quoted me online was $44,9 out the door. Sales person gets a hold of me and now its over $48,000... Stay away...

Overall experience was really superb. All Staff was truly interested in helping all customers (I observed different Staff members even intercept customers coming in and asking Have youve been helped?). My service experience, with Frankie, as usual, was amazing. He is knowledgeable, professional, and seeking whats best for the customer.

Willing to go that extra step. I asked the service department to install a Mercedes software item that was not available for my model year. They did not know if it could be incorporated into my model. Instead of saying no, they researched it, found it could actually be added, and did the work, all in the same day during my scheduled service appointment.

Great professional service. My rep. Valentin was professional, courteous and very helpful. The service provided was expedited quickly and I was called immediately once my car was done with service. Thank you for all your service and dedication. I give Mercedes benz of Coral Gables 5 stars and more!

My wife and I bought a car from Jorge Quevedo over a year ago and every time I have questions about the car, he explains it to me step by step. Great customer service, Highly recommend.

Clear explanation of problem. Thorough discussion of all options. Effort to minimize customer expense. Courtesy car or taxi service provided. Online payment option. Warranted mechanical work. Reminders for upcoming service. Personalized care for all vehicle-related concerns. Saves money in the long run. Very professional company with well-trained employees. I happy being their customer.

Francisco Estevez the service advisor and the service team were amazing professionals

Amazing service, very efficient, very professional, a true pleasure.

Dave was excellent the way he explain what my car need to be done and very professionalI only have one comment regarding the loaner car that I scheduled with sufficient time and I ended coming back home with a driver.I hope this dont happen any more.Abraham Shujman.

The best costumer service experience I’ve had very knowledgeable and kind with fast detailed service perfect experience

Very good express service. Jose is very helpful person.

I am very happy and grateful for the excellent customer service we received at the dealer, specially Carlos Escobar. He treated us AMAZING! He was also very knowledgeable about the car and was able to give us great recommendations that helped us to make our decision for the 2020 AMG C63 Coupe! I would highly recommend him to anyone that goes to that dealer! THANK YOU Carlos!

Had the best experience buying my first Mercedes-Benz, Ricardo Martinez. A1 CUSTOMER SERVICE AND KNOWLEDGE as soon as me and my wife sat down with him we clicked, if you are thinking on buying a vehicle dont think twice, Ricardo is your man.. thank you thank you thank you for making of one my dreams come true.

I took my car in for a scheduled A1 Express Service. My service representative, Marcos Gonzalez was on time, extremely professional and friendly. I was told the service would take 90 minutes. I was very impressed the service was actually completed in 90 minutes, as promised. Mr. Gonzalez is definitely an asset to Coral Gables, Mercedes Benz.

Since 2002 Bill Ussery Motors now Mercedes of Coral Gables has cared for my 1994 Mercedes with the utmost of care. 26 year old cars can be temperamental at times, but their senior technicians usually resolve any issue quickly and are always willing to offer advice and input. Richard (the service director) and his fellow managers are super helpful and friendly as well. Honestly this is one of the most pleasant car dealers / service departments I’ve ever interacted with. This dealer is truly upholding the Mercedes brand to nothing short of par excellence - thank you to the entire service/parts team for your unending help and honesty over the years.

Having not been there before, and arriving on a Sunday when they were closed, it was difficult to find the forms and dropbox for service. Suggest a sign perpendicular to the wall above the dropbox. After we found and filled out the form, and left it with the keys, service was excellent.

Very happy with Mercedes-Benz customer serviceHere in Miami Coral Gables dealership, They answer to all my questions and needs and dealt with us in a professional manner, So far i’m very happy with the car I got from them, really good experience

Great service and very professional staff. Will definitely come back. Only a minor mis-communication regarding the labor including in my final bill. I asked to check a couple of things but they could not fix them. Did not know that they would charge labor for checking if not work was done.

It was perfect ! Everything was amazing, a very smooth and fast process.

Outstanding service, Juan Toro, the Sales Manager Hector Brito, Finance Manager and all staff made the buying process simple and easy. It was a joyful experience. Thank you.

Amazing customer service and technical service. 5 stars +

RYDEL WAS ATTENTIVE TO MY CAR ISSUE AFTER BEING TOWED IN FOR DAMAGED TIRE. HE EXPEDITED SERVICE SO I COULD HAVE MY CAR THE NEXT DAY. AWESOME EXPERIENCE. TONY FUENTES MY USUAL ADVISOR IS ANOTHER SUPERB EMPLOYEE AT MB OF CG AFTER 20+ YEARS.

Richard Santalle a manager in service spoke with me about my service needs. He arranged for service and advised that I meet with Michael Munoz to see if he could isolate the problem. He took a test drive with me and said they would investigate. He turned me over to David Gossett my new service adviser. In two days they found the problem and had it fixed. I can attest to the fact they are the best service team that I have ever experienced. Knowledgeable, polite and efficient!My first experience was a 3 but this experience was a 10+.I left the dealership happy and satisfied. I very much recommend them for service.Thank you!!!!!

Service was outstanding as always. Thank you Lorena Renteria.

World class customer service. Could not have asked to be treated in any better way. Simply amazing.

Best experience I’ve ever had at a dealership. Reggie Gonzalez is a true asset to the company. His customer service skills are top notch and really listened to my needs. He wasn’t pushy and it felt like he actually cared about me and what was best for me rather than making a commission. A total professional. I will be referring all my clients to Mercedes-Benz of Coral Gables from now on.

Everyone is always so nice here! We really appreciate the friendliness and extra effort all the team members here put in.

Great experience, they arrived on time per schedule and make great detailing serviceThanks

The most courteous and fabulous service! Every time! Everyone!

Aldo G. Is truly by definition more of a gentleman than he is a service Advisor. He has shown true humility and honesty in his workmanship. Always putting my time and money before anything else. I also want to say that Pedro from parts has shown an incredible ability to surpass service unlike any other person. Those two men are the only reason why I do business at Mercedes-Benz of Coral Gables.

Go speak to Rene Rodriguez the salesmen. We have purchased 3 cars and he has been the best to work with every single time, highly recommend!!!!

The representative was very courteous and [professional.. He listened to my issues and ultimately addressed them accordingly.

Everyone was very friendly and professional. The dealer was clean and mindful of social distance. I recommend the experience

Service advisor Marcos Gonzalez is exceptional!!!Always professional, pleasant and mindful of your time and keeps you fully informed from start to finish!