Brought my truck in for the yearly inspection & was damaged by the service department. I literally pulled into my driveway - saw the damage & went back. The Service Manager MIKE said it was not done by them - he refuses to take responsibility of it. Claims it was OLD damage - Refused to show me tapes of the truck in the service area - told me I have to wait till Tuesday. Looks like they ran it into a barrier or wall - does not look like another vehicle damage. Mike was ETREMELY NASTY! I had the brakes done the night before & this was not there. Purchased the truck from them to begin with. And I was actually looking at another car on their lot. It would be a cold day in HE## before I give them any more of my money! Take your car/truck elsewhere - very careless & refuse to take responsibility!

Horrible customer service. They were unaware of any of the dealer incentives/specials. I had to physically show them on my phone (salesman took a pic) and then i showed him how to look it up on their own website. They use typical used car salesman tactctics. The numbers did not add up to what was advertised and they kept pressuring me to sign. I walked out and he had the audacity to ask me to call, if I find a better deal. Lol.Also, this dealership is closed on Sundays

I bought a used 2018 Sportage from a family member. The factory warranty carried over. I had a few minor issues that were covered under warranty and they took care of it. Perfect job and it didnt cost me a penny. I should say that there is a closer Kia dealer to me, but when I called their parts department, they didnt have a clue. Robert in the parts department at South Shore Kia really is a guru. He always has the right answers and Ive found the rest of the staff to be very good as well. So, Im pretty happy and if youre looking to buy a Kia or have one serviced, Id recommend that you go to South Shore Kia.

Honestly a great experience taking my car into this Kia shop it only took 2-3 days and when I got here to pick it up they were so friendly and I thank them a lot thanks so much

Love this place! just bought a new Kia Soul and it was the easiest car buying experience I’ve ever had. Everyone was super nice and extremely helpful. I highly recommend buying a car from here.

Brought my 2017 sport age in for an oil change, recall issue and noise in back. Was told needed Rotors. Brought it to my mechanic who told me they were fine! Thank god I got a second opinion. I will no longer bring my car here or to any KIA. I will use my trustworthy mechanic and have him document work for warranty.

I just bought a new Kia Stinger and I have to say I am very impressed with the staff. Chris helped me get approved by the bank, pick the right car and treated me and my wife respectfully. The sales manager and finance manager were also helpful during this process. Thanks again Chris!

Went to this dealership today with my younger son to look at preowned Nissan maxima they have on their lot for him, after closing looking at car noticed mileage was in kilometers, from Canada, thats correct Canada, salesmen tells me car was n.y state inspected by their service department but they didnt catch that.Asked for carfax on car so l can check where car came from, said they dont have and dont produce them for customers at this dealership.Never Again.

My first time coming here I was nervous because I know nothing about cars let alone buying one and I was afraid I was gonna be taken advantage of but the salesmen there by the name of Chris was very welcoming and helpful. He definitely knows his stuff and explained everything as best as he could, and he was able to answer all of my questions. I definitely recommend asking for him if you’re new to this or if you just want proper help

Amazing experience at Kia! The process of purchasing my beautiful car went so smoothly. The staff is so efficient and diligent, especially Chris. He was so friendly and made sure everything went perfectly. Thanks so much!

My service experience was great. They were on time, pleasant and very helpful. Highly recommend this team.

Experienced a horrific trip to South Shore Kia today. Was going to just leave a one-star rating here and move on. But they got some nerve to call my review spam! A sales lied to me on the phone before I headed over. When in the showroom, the price was jacked up a lot but they tried to hide the details from me. The sales couldnt explain the lease and financing payment numbers. South shore kia, why dont you mark up prices openly and give customers the transparency and respect they deserve? Stop taking customers as a fool, and stop trying to censor the negative reviews!

I just purchased a brand new Kia Sportage from them and they have the best customer service! Friendly, helpful, & they answered all my questions.

My service experience was awesome and quick. The service manager was pleasant and very helpful.

Wow! I hate shopping for cars but Chris and Gil made the experience so easy. Both of them were professional and pleasant and helped me find a great car. I love my Sorrento and highly recommend this dealership.

I had a great experience at Southshore Kia. They really helped me with the entire process and was even able to give me more for my trade than I expected. I dont normally write reviews for places as its normally not worth my time, but I just had to get the word out. If you are in the market for a vehicle please do check these guys out! Thank you to my sales person Jay for all his help!

Just had a great no pressure experience dealing with Chris my salesman. Nice young man with a bright future. Then spoke to Gil in the finance department to close the deal. Gil kept me posted as to when my car would arrive do to a computer issue Kia was having. Mike did my paperwork and was also very efficient . Awesome teamwork at Copiague Kia. Very pleased. Thanks guys !!!

I had a great experience with Samantha. Very sweet. The process was excellent also! Will be going back for sure!

Unprofessional & rude is my experience. As well as completely low balling a trade in I was doing when their competitors were giving $7k more.What topped off this horrible experience was when we were leaving my wife and I witnessed an employee peeking out all over the parking lot with the car I just test drove.So if you plan on buying a Blue K5 GT don’t the employees obviously beat on them when they think you aren’t looking.Stay away!

Went for the first oil change on my new car, everyone was friendly and helpful. i was told it would take about an hour and it was less time than that. thank you!

The staff at the service department at South Shore Kia are such a pleasure to deal with. They are not only accommodating to your needs, but very knowledgeable. I would highly recommended bringing your car in for service there.

I got the greatest experience with leasing a vehicle from Samantha. Great service. Super informative. Definitely will be going back!!!!

J My Salesman was definitely on Point, Got me a great Deal We are Very Happy.. Definitely Recommend Them For your Car Needs

I like their professionalism and their respectful demeanor. They are good at keeping their customers in the know and helping them understand what was done and answering any questions you may have regarding the issue.However, I dont appreciate how many times I have gone back to them this month (which was 5x and about to be 6th time) to fix my problem which obviously was not resolved. I had a misfire in one of cylinders and so they replaced the one but I think it wouldve been better to replace all the sparkplugs so that they were all changed at once not in piecemeal. Thats a waste of my time and theirs! My suspicions were true; I have a misfire problem again and Im going to have to make the long trek out there once again to get this fixed!

Went to them this past weekend! The staff was absolutely amazing! When I was shopping I dealt with Chris and Gil! Will be returning again for my next lease!

Jay was so helpful from the beginning of the process to the end. I love my new minivan!

Amazing staff especially Samantha she is great, very polite and mad the process super easy. Definitely recommend this dealership!

Really good Dealership the seller Nounant was very professional and worked till the end to get us the best Deal . The manager was very professional too, all the paperwork went smooth and clear . I will definitely recommend you this Dealership.

Just went into dealer today looking at suv. The salesman Jay was great but finance mgr didnt even take time to tell me what monthly payment would be, I asked why. Jay said thats what they said. Never been to dealership who wouldnt give u a monthly payment number, if i wanted a ball park number i could.do that on my own. I was also looking at another Suv there but since what happen, I said to Jay u lost a sale due to managers not being professional. Now I see why this dealer is rated low, will go to ur competitor who is much further away. Owner replied stating i disnt allow credit.to.be run thats a lie i filled application out n.they ran my reportWent back to.dealer for service.and couldnt be hapy withth servoce Tico n Roxanna gave me will be back?

Chris and Gil assisted me with all my car needs and made the entire process so easy, very grateful for my new Forte

I forgot the name of the guy who met me at Kia service center on the paper its says Lance Russell I hope thats him:) He was very professional and polite, he gave me all accurate information about my vehicle service. He even reminded me that I forgot to get inspection sticker for this year. Basically I went to Kia dealership to do recalls for my 2015 Kia Sorento. I thought I have to leave my car for couple days but front desk guy promised me that wil be done today!!! I was surprised by their service.. Thank you guys for your hospitality and great service. That was my first time here and I will definitely will recommend you guys to other people. I am vary satisfied with your service guys!!!

South Shore Kia made buying a car so easy and their staff is amazing!

Within three days I was able to purchase my car from Chris at South Shore Kia after waiting for the dealership to pick up my car from another dealer. I had a wonderful experience with their staff, I did my research at home and was happy with the expertise and knowledge that Chris had for the make and model. Thank you again Chris and thank you for fast, reliable, and friendly service.

This Kia has one of the best Service department out there they were very efficient and knew how to solve the problem definitely coming back

Great experience! 5 out of 5! Would highly recommend

Great service by Samantha she helped me with the prices and was so sweet and patient

Went in to South Shore Kia yesterday (10/23) looking for a car because my previous car was totaled in a flood. I was in contact with Jay before I got there and had told him what I was looking for and my budget. He had two cars ready for me when I got there, both within my budget and I loved the first one. He had it go through their shop, detailed it, and filled it with gas and I was able to drive home with it the same day. 10/10

Wish I could give them zero stars! Sent my car in waited for 5 months( still under warranty) running making loud noise. They took my engine and my transmission out and I received my car back with everything on the seats and the trunk of my car. They are denying my claim due to negligence on my oil changes. I have them turned all the oil change receipts showing my car has been serviced accordingly( to Jacob Adams) even more than the manual states.All they keep saying is that they aren’t denying my claim the warranty company is and when I call the warranty company it’s Kia not us that denied the claim. I had my Kia 3 yrs before the engine blew. And the swine of a service manager tells us “the only thing I can suggest is you buy a new vehicle and then default on this loan” seriously screwed up!

Robert was amazing he helped me so much I could not be happier with my Service I highly recommend you going to visit him

Great service and great attitude.. got helped by a guy named mike and he helped me out with all my needs

If I get into, it will look like a rant. Buyer’s BEWARE! Don’t fall victim to predatory car dealers like South Shore KIA from KARP Automotive Group (avoid KARP altogether!) They will take your parents Social Security check with a smile as the sales manager waves goodbye.

I came in 8/29 to sell my pre-owned Jeep and check out the new Kia Seltos. I appreciated how the sales staff were mindful of Covid precautions while still be attentive; Richie was quick to bring around a Seltos S for me to test drive and then an EX to look over, which I ultimately ended up leasing. Everything on their end happened in a timely manner. Unfortunately, it took AllState a few tries to get my insurance sorted out, but Richie was super patient with their agents. It was nice to chat with him while they got it together, so at least it was a pleasant two hours spent. I’ve had the car for a little over a week and I love it, the improvement in gas mileage and maneuverability compared to my Jeep has really made my commute better. The huge infotainment screen and Apple CarPlay is a bonus that I am really enjoying also. Thanks Richie!

Great experience here. Friendly and knowledgeable staff what else could you ask for.

Went to south shore Kia and it was the best experience ever hats off to jay this is my 3rd car from him and he made it super easy. Jay you are definitely the best. Guys ensure you work with jay you won’t regret your purchase thank you jay! My family and I we are super happy!!!!!

I’ve been looking to buy a car for the past 4 months. Obviously it was difficult because of COVID. Overall, I had an AMAZING experience working with this dealership. I wanted a used car, preferably Honda or Toyota and I ended up buying a 2015 Honda Civic. The salesman Richie, was super nice! He made it so simple for me to buy a car. I saw my boyfriend screwed over when he bought his car from a dealership on 112 so I was skeptical. I was by myself when going to look at the car and was unsure on if because I was a female they would take advantage of that but they didn’t! Richie was kind, understanding and absolutely amazing! Give that man a raise! Thanks Richie!

The customer service was unbelievable compared to just about every other car dealership. The salesman, Richie went above and beyond. He wasnt pushy at all. He was knowledgeable and did all he could to get me to leave there with a car. If you want a Kia, South Shore is the place to go and Richie is definitely the salesman you want.

Great staff!!! Highly recommend it, Quick and easy transaction I was out of there in lees than 2 hours. Super happy with my new car. Shoutout to Steve great human being! And let’s not forget Jay who stayed a little longer to show me the features of my new ride even though he wasn’t my original salesman!

No issues here. my salesman Chris got me in the car i wanted without much, if any, back and forth negotiation. They got me out of my old honda as well. Will definitely be going back at the end of my lease.

Went to the dealership and received great help to get the car I wanted quick and smoothly. Their salesman Jay is very friendly, helpful, and great at communication. Absolutely a great dealership to go to, everyone there is beyond helpful!

Service department was a pleasure. Very personable staff transformed a problem into an experience that will ensure my repeat business.

This place is great really was able to be true to the dealers numbers👍👍👍👍🙏

Great staff, great service...However, what is up with telephone system at the service department? Each time I need to make a service appointment, either no one picks up, I’m on hold for over 25 min or the call transfers to another department only to be bounced back to service and continue the wait. I had to physically drive there just to make an appointment on several occasions.

Had a awesome buying experience with Chris handled all my questions about the car everything was explained and such an easy leasing process

Thank you jay I will be sure to send you my family on there next purchase love the mean looking soul !!! 😉

Horrible customer service. Would not recommend getting any services done at this dealership.

Thank you jay for the best experience on my purchase on my telluride i will come back for sure !!

Best place to purchase a Kia !Love my new sportage thank you Gill m definitely I’m coming back

I started out at another Kia dealership that did not have what I was looking for along with the salesman that was not very helpful nor did not care to go the extra step to help I called over to South Shore Kia while I was there and told me to come on over they had what I was looking for. Well from the moment I walked in and met Steve (manager) to introducing me to Jesse (sales consultant) I new I was in good hands!! They went above and beyond for what I was looking for along with my needs. Hands down they are the Kia dealership you want to go to!!!Thank you for a great experience!!!!Aimee S

Thank you Amos for the great experience of getting my stinger gt love the car and love the service received

Great experience at Southshore Kia thanks to Chris Briones. He was able to help me in my situation. After I took the personal responsibility to tell him of my remaining payments on my lease(since it is my responsibility to inform the salesman and noone elses), he managed to get them taken care of and got me into a new Niro! Thank you Chris for all your help! I highly recommend to visit Chris at Southshore Kia for all your shopping needs.

Best place to purchase a KiaI love my new optima thank you Fabian definitely coming back!!

Best place to purchase a kia thank you chris ! he helped me out with my gt stinger purchase love it !

Friendly and very quick

Back story, I leased my first car with this dealership and about a year before my lease was up my family grew. I started looking into the Telluride all over the place, including this dealership in particular but was disappointed when I was told they didn’t have any in stock. So I went all the way out to New Jersey to find out and ended up putting $1000 down for a car they didn’t even have yet and wasn’t even the color I truly wanted. But sure enough, Jay Sarasty came through in the clutch and with the same money I was planning to put down at the other place was able to get me a better deal on my dream car AND in the color I wanted. I couldn’t be more grateful to him and the people down at South Shore Kia! I highly recommend Jay if you’re in the market for the Kia of your dreams. Thanks again Jay.

I had the pleasure of dealing with James Lee. Very personable and knowledgeable young man. I was not expecting to close my deal today. Between James and Steve, they made the whole process simple. I am definitely a customer going forward!Excited for my new Ride!!!

I dropped my car off this morning for service at 4pm I call to ask if my car was ready he told me not quite he will give me a call back at 4:30pm .He didnt! I call back about 5:10pm only to found out that they where close for the day without notifying me any thing about my car 😡😡😡Now I have no car to go to work tomorrow]😡

Great service and very friendly people

Awful experience at South Shore Kia with Chris Briones. Needless to say I did not purchase a car from them, nor will I in the future.

Great experience, friendly staff!

Took my Kia for three thing I want done they only did tow I wasnt happy with them.

Great service! Great staff!

On Saturday, February 9, 2019, I was on my way to a Honda Dealership to Lease a car. I was driving past the South Shore Kia Dealership and I decided to check it out.I was introduced to Mr. Gil Maldonado, Sales Team Leader, who immediately put me at ease with his cordial and sincere personality. He was very professional and knowledgeable. He explained in detail the types of vehicles that he has for leasing. Because of Gil’s attitude I decided that I would definitely be doing business with South Shore Kia and I end up leasing a beautiful Kia Forte.Now, I know that there are definitely excellent car salesmen.Thank you very much Gil, keep up your outstanding job.Sincerely, Errol Davidson

Just got screamed at by sales department. This is the first time I called to see if they had any tellurides in because Im interested in buying one. The man on the phone yelled to stop calling we dont have anything and then hung up. ?????

Worked with Jay at South Shore Kia to grab our first Kia. Jay was super helpful and patient (even with two kids in tow over 3 visits). He took time to understand our needs and worked with us to find the right vehicle to suit our growing family the best. Hes got a customer for life. Thanks again!

Typical dealer mind games. “Waiting for my manager.” 20 minutes later. Still waiting. Yeah and by the way we want you to pay over sticker. No thanks.

I made an appointment for last Wednesday with Adam to see the 3 used Ford Explorers. He said I would be able to test drive it. I got there and not one of them was ready for a test drive and the one that I liked had a dead battery, which he didnt know until after he took my credit app. which he didnt run while I was there. It has been 7 days and I only heard back from him on the following Thuraday to tell me he is still trying to get the truck into service. I left a message last Friday and an email and still have not heard back. Ii have purchased numerous cars over the years and I have always had good service, even if I wasnt able to purchase, but this is the worst salesmanship I have ever seen.

Called to make an appointment, and they were able to get me in the next day. The team checked me in quickly and I was out in less than an hour as promised with a free car wash!Great team. Highly recommended.

BEST DEALER OUT THERE !!

Once the sale was done and over with, I couldnt even get a call back about a simple warranty question. Got passed around on the phone and left messages but never got an answer. Its literally been 2 years. Im seeing how long its going to last. Completely turned me off from possibly getting the next vehicle there. 👎🏿

A few weeks ago my parents and I visited South Shore KIA, looking into possibly purchasing a new car. Weeks prior my mother had gotten into a little accident with her old car and was in the market for a new one. With a very good neighborhood reputation this dealership seemed best suited since a KIA was one of the vehicles on her shopping list. We were warmly greeted by a gentleman named Gil. He was very knowledgeable and friendly. Originally my mother wanted a RIO since that was the vehicle she had rented but those are far and few between. He suggested a Forte, and after explaining the model and test driving my mother was in love. Gil was easy going when it came to working out a deal. I myself am in the business, he was very upfront and honest as were the rest of the staff in the dealership. They signed the deal, and picked up the vehicle the very next day. Car was prepped and ready, shinning when we pulled up. The paperwork was all ready, as we were in and out within 30 min. I give GIL and the entire dealership 5 full stars all across the board. My mother was absolutely ecstatic and is in absolute love with her new KIA Forte. Shes the crazy lady who fell in love with the blue and was dancing after signing the deal. Great job GIL and the whole team at South shore KIA. The only downside is that she hasnt shut up about the car since she has taken it home lol Thank you for everything!

Best car-purchasing experience imaginable. Ill definitely be back when it time to purchase my next new vehicle. These guys rock!

Wow! Wow! Wow!That’s what I have to say about South Shore KIA. What a PLEASANT experience... from start to finish.JAY SARASTY was my salesman and he was the kindest, most pressure-less, laid back salesman I’ve ever met. Truly, I’ve never had such a nice experience at a car dealer. Normally, I shop by myself but this time, I brought my husband in case my salesman was too pushy. This was the first time ever that I didn’t feel like I was walking into the Lions den, which you can sometimes feel when walking into a car dealer, especially as a woman.From the minute we walked in, to the moment we drove off the lot, each person we encountered was nicer than the next.... and professional.This was such a drastic experience from Generation KIA in Bohemia, where I actually walked out because they were so rude.In an age where technology has consumed the general population to the point that they lack the basic social skills to be human, it was so refreshing to experience what customer service should be. I cannot say enough good things about South Shore KIA. If you’re in the market for a new car and are considering a KIA, definitely visit South Shore KIA... ask for JAY and tell him I sent you. 😁

Wrote a nice review about one of the sales persons here, Guess what?...everyone is your friend until your car starts having problems 03 week into buying it. The person didnt even have the decency to call you and try to find a solution to the problem after you have emailed them. Even better when you do call and mention their name they act as if its not them and quickly transfer you to the mechanics. The mechanic that saw my car had better customer service and gave me tips and ways to troubleshoot my car but unfortunately it didnt work...atleast the mechanic tried...not the sales person...still waiting on his call. This is coming from a person who has bought a second car at this location.

I originally went to Smithtown Kia for a transmission problem that I was having on a 2018 Kia Niro that I leased from Smithtown. They had my car for two days and couldn’t find anything. Two days later the automatic diagnostic screen came up with a transmission condition. When I contacted Smithtown they never called back and three hours later after 20 phone calls trying to get through to a person I was told to have the car brought in but there are no loaner cars available.The next morning I drove it to South Shore Kia and without having an appointment they took my car in immediately and within an hour and a half they diagnosed the problem, ordered the part and sent me home in a loaner car without even asking for one. The staff was very professional and considerate of my needs. I highly recommend their service department if you want to be treated with respect and have knowledgeable technicians work on your car.

Manager is an example of what gives dealerships a bad name. When it comes to service, Keith proved himself not to be a man of his word and dishonest. Made false statements and caused a great deal of unnecessary stress and anxiety. Avoid this dealership at all costs. Wait until he explains that they are independently owned so are not held accountable by Kia Coorporate. I am on the square when I suggest to avoid conducting business with the dealership.

Leased a 2018 Sportage in February 2017 . Gill Moldanado was the salesman. Told me if there were any warranty issues there would be no problems with getting a loaner car. Now hes gone I have a problem with the truck and low and behold no loaners available. Called the service dept, was told nothing he could do. All cars are out. Called the sales dept, got told the same. I guess when it comes to another car in February, I wont be going back here. And by the way, every time I brought the car for service, I was asked if I needed a car. I never needed one . But what is wrong with the sportgae happened while I was driving and is not planned. And I need a loaner now. Guess I wont be coming back when I need another lease or buying another car.

Just take a quick look at how many people gave this place 1 star and read there reviews ....... I wouldn’t recommend this place even if they were giving away free cars !!! Honestly the most unprofessional place I’ve been to in my life .... BETWEEN what I’ve experienced AT THIS DEALERSHIP plus the all the others complaints that I read on here before I literally got tired of reading them I would really think twice about dealing with a place with this type of online reputation

This People work here is suck this dealer in copiague bad

Best car buying experience Ive had. Friendly, low pressure staff- sales manager Andrew couldnt have been nicer and sales person Diego somehow turned the anxiety of car shopping into a fun hour or so! Totally knows his cars and answered all my questions without trying to sell me. I was happy and relieved that things went as easy as they did. Oh- and the Soul is a great ride (especially with the 6 speed manual!). All good- thanks fellas!

Taz Washington is an absolute pleasure to deal with. I came in looking to get a feel for a few vehicles that I had been looking at online. He was pleasant, professional, and let me take my time getting a feel for them. He never pressured me into a purchase, and made sure to email me the info on the cars I was interested in. I highly suggest stopping in to see him if youre looking for a new car. After the several nightmare dealerships I had visited recently, it was a breath of fresh be treated so well by a sales consultant.

Stuart Seidenberg could not of been more helpful. he walked me through the entire process and I never was pressured into buying a car at any point. He went out of his way to make sure everything with the car was correct and ready and that I was happy with it. This is the second car I have bought from them and their entire staff is very good.

I went to South Shore Kia for my first Kia almost 3 years ago and decided to go back to see if I would get a better deal and if not had another appointment with Hyundai scheduled for 2 hours after Kias and I have to say this time I had a much different experience than last time.Me and my husband met with JAY and he made this new car purchase such a great and easy experience. we have no doubt that we will be returning to see Jay once my lease is over. he was great and patient and listened and delivered everything I asked for in my new car and on top of all that gave us the best price ever. Thank you Jay . the rest of the staff was just as nice, the old ownership and staff wasnt as pleasant and Im glad we choose Kia again and because of Jay we will keep choosing Kia.

2 months with vehicle problems and I have just recently got a loaner car. After back and forth talks on whether my car was faulty or not....MAGICALLY they have duplicated the problems. When you call to see the status of your vehicle because clearly they are stalling no one is available or do not have time to help. As a former sales person, you guys really need to work on your customer service and attentiveness to your customers. Seems to me like commission is too important for you guys.

It was time to renew our lease and we were already prepared to go into a car dealership and have to argue and haggle. But we met JAY SARASTY, Who listened to our needs and set us up in the car that we wanted for the price we wanted. it was an excellent experience!!! Even Mike, the finance person was a pleasure to deal with .

I purchased a vehicle from South Shore Kia last week and the entire experience was terrific and seamless. Stuart was extremely helpful during the entire process and made it super easy for me to get in and out without a hassle. Make sure you ask for Stuart as his attentiveness and care for each customer makes car buying a pleasure. Thanks again!

A car is only as good as the service it comes with. LuAnn McBride took the stinging uncertainty of the defective engine and replaced it with a promise to deliver a new engine with an unlimited mileage warranty that runs with the car in a timeline she lived up to. She also provided effective towing and replacement rental car information and explained the process painstakingly so I was assured of the dealers good intent. Given such caring service I will most certainly recommend South Shore Kia to friends and family as not all dealerships act as honorably!

I had a great experience leasing my new Kia Optima. Leo the salesman and Andrew the sales manger made my experience easy and fun. I must say I drove these guys crazy because I kept changing my mind. They answered all my questions with no pressure which is had to come by these days, They were very patient and nice and we ended up having a good time. This is my second Kia and would buy/lease another. The Optima is beautiful car and I highly recommend it. Before going to Honda or Toyota, give Kia a try, you just my be surprised.

We were looking to lease the Kia Telluride to replace our Cadillac XT5, which was coming off lease. We did an internet search, found one at South Shore Kia, and printed out what we thought was a good lease deal, $625/month, zero down, 36 months, 12K miles, with ONE $650 fee. Oddly, the Cadillac XT5 and the Telluride both sticker for about the same, about $48K, but you can lease an XT5 in the $400 range and the Telluride was going to cost $640. Whatever, we wanted to try it. Heard from both a manager, Steve, and a salesman, both of whom couldnt be friendlier. We went out to Long Island Saturday with the sole purpose of looking at and possibly leasing the Telluride. Sat down with a different salesman, who told us the lease would cost $899 per month. We immediately showed him our South Shore Kia printout, showing $625 per month, which he took to his manager. Incredibly, they were going to honor it, but for $15 more per month. No problem. Came back with the numbers. Miles said 10K. A mistake, said the salesman, he changed it to 12K. Fine. First months payment of $640? Fine. Charges now included an Advantage fee of $489, which is basically oil changes the first year, inspections for three years and a loaner. Can you decline it? No. Expensive for a couple of oil changes but ok. $50 for a tank of gas that you cant decline. $650 acquisition fee, the fee that was on the printout, which they said goes to the lender. I have no clue where it goes, but ok. Sales tax, registration, almost $2900, ok. We were now at $5785 due at closing for what I thought would be zero down. Their numbers didnt add up to me, mentioned it to the salesman, he informed us there was also a $995 dealer fee, I think they called it, that wasnt even separately broken out. Again, nice young man, seemed apologetic. We asked to speak to the manager. Wouldnt come to us, we had to go to him. Turned out its Steve, not so friendly this time. Argumentative, talked over us, rude to my wife, etc. Said the $995 was in the small print on the website. (We cant find it except for the catchall fees down there). Our feeling was if the printout said additional fees $650, and only $650, that should be it. If there was more, list it and we would have made the decision from home whether to go ahead or not, and avoided all this unpleasantness. I have the extra $1484 (even with that their math didnt add up). It just struck me as unfair. At this point things got heated, I cursed at him, not proud of it, I dont like getting into it with people, I honestly cant remember doing that to another person in my life. He cursed back at me, my wife tried to be the voice of reason, made no difference. We left, never to come back. This experience almost makes me want to give up driving if it means experiencing this at another dealership, but that isnt an option. I would give zero stars if I could. Unbelievable. Is it that hard to be transparent?

We had a big nightmare with carvana,I just wanted to say thank you for the wonderful staff Adam Zaki made us go through our process of buying our car stress free. He even show us the features of the car which it was very helpful. Im glad my husband and I made the right choice. Thank you Adam again.👍

Steve, the manager of South Shore Kia, has helped my family lease cars for years. If you are in the market for a Kia, see Steve, he will help you too.