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Smith Ford, Inc.
908 E Oak St, Conway, AR 72032, United States
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Smith Ford, Inc.
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Br
Review №1

I travel a lot for work and have been to at least a dozen Ford Service Centers throughout the nation. I can honestly say this is by far my favorite. I’ve been here twice and Justin and Bobby have taken fantastic care of me both times. As an out-of-towner, this isn’t always the case, but the folks at Smith Ford recognized my needs and took care of everything very quickly. I’d give six stars if it was an option.

Za
Review №2

Recently purchased a Bronco Sport from Smith Ford. I initially called about one from their website, and was directed to Will Berryman. Will took great care helping me find what I was looking for and handled everything over the phone and by email. Was able to complete the transaction from home and he delivered the vehicle to my house a few days later. The process was very easy and Will was extremely knowledgeable about everything Ford. Great experience overall and would recommend to anyone in the market for a vehicle.

Br
Review №3

I would like to give a shout out to PATRICK M. in the service department! THANK YOU 1,000 times! I explained my experience with another dealership that did not meet my expectations. Patrick reassured me that my vehicle would be in the best of care at Smith Ford. Patrick made sure to get us a loaner since my car was not safe to drive without being properly expected & fixed to Ford’s standard of care.Patrick, I really appreciate you going above & beyond for us in this time of need. This was my first experience with Smith Ford but it most definitely wont be my last. I look forward to the day I drive off the lot with a Smith Ford vehicle. Keep up the amazing work each of you do at Smith. 😊-Brittany & Ramon

Br
Review №4

My husband and I recently bought a truck here. It is hands down the best experience we’ve ever had when buying a vehicle. They are kind, knowledgeable, fair and all around great people. They made such an impact that we will shop here first each time we need a new vehicle.

Ta
Review №5

Smith Ford in Conway is hands down the best dealership that we have ever dealt with. The atmosphere is like no other. Everyone is so welcoming and friendly (even if they are not your salesman, you can bet that they will speak and ask if you need anything) that isnt something that you just find anywhere. They also made the purchase of our new vehicle so easy. We will def be back to do business and are telling everyone to go see them!!!

Ch
Review №6

This the second truck I have bought from them and both experiences were excellent. They worked hard to get me the best interest rate they could and the trucks were exactly what they were supposed to be. I can’t ever see me wanting to buy a truck from anyone else.

Cr
Review №7

I dont suppose that I could have had a better experience. From the first phone call to seeing the very vehicle that I wanted everything went smoothly and superb.

Er
Review №8

The service department needs to do better. I called the week prior to make an appointment for recalls and basic service. We agreed to have my car come in on 9/7 between 9-10 because they don’t make appointments but was told the service and recalls can be done. My car was at the service center from 9:30 to close of the service department that day. The basic services were done but not the recalls. There was no explanation as to why. I was told I needed to bring my car back for another 2-3 hour visit for the recalls to be done. I am frustrated at this point.

Ch
Review №9

Great experience! I bought a used truck from Smith Ford. It was super clean with low miles at an amazing price. I found the truck online and made an appointment with Will Berryman the same day. The truck was as advertised, if not better. Will was a pleasure to work with, which made for a smooth and easy buying experience. I was even surprised at the after sales perks like the XM radio trial that was already active, the free oil change, and free anytime car washes! They really did go above and beyond to make this a great buying experience. Maybe that’s why they have been in business for nearly 100 years. Thanks again to Will and the rest of the team at Smith Ford.

Dy
Review №10

Will was excellent and made sure I got the best deal possible! Excellent service!!! New or used they will help you find what you need at a great price. The process was smooth and quick. Thank you smith ford for working with me on getting my new car!!! Looking forward to doing deals with you in the future!

D
Review №11

Wanted to take a moment and share our experience with Smith Ford. For the last 20+ years, my wife and I had purchased the most expensive vehicles we could afford. In more recent time, we have greatly scaled back our debt and spending. We drove all over the state looking at all different dealerships and car lots. We finally found a vehicle, here locally, at Smith Ford. Even though the car we wanted had well over 100k miles and was very well priced, they still treated us with great respect. This was a better experience than most of our other purchases combined. The sales and financing staff were wonderful. After the sale, they even delivered the vehicle to our home. I have also had great customer service from the parts and service departments. I highly recommend this dealership.

La
Review №12

Great job. Very professional and friendly. Ryan did a great job in helping us find the vehicle to fit our needs.

Ge
Review №13

They gave very good customer service they answered all our questions and they were very nice people and they treated us like family.

Pr
Review №14

I brought my car here to get a part put on and the service was excellent! I would like to give a big shoutout to Mr.Patrick Mahar for going above and beyond for me and being a stellar service advisor. on the day I brought my car I had class later on that afternoon, The staff at Smith Ford not only Fixed my car and did the service that I asked, They charged me a very reasonable price and It didnt take as long as I thought It would! For as long as I own my Ford, I will bring it here for all of the maintenance that It needs!

Na
Review №15

Hands down the best service department! We have had several visits with our new Explorer and they have always promptly taken care of us. You can expect professionals that go above and beyond to make sure customers are treated kindly! This service department is what keeps us loyal to Smith Ford.

Jo
Review №16

I have used their service department for my F250 a few times and they have been reasonably priced, quick to get in and out and very communicative with their text system so Im not wondering what the status is or if its done.

Cl
Review №17

I went to get an estimate to repair my vehicle after a fender bender. Mark Smith was friendly and efficient. I expect they will repair my vehicle with the same efficiency and excellence.

Ma
Review №18

Great place to get your truck worked on. Very nice people. Very good service 👏

An
Review №19

Wonderful people to work with! Will did a fantastic job! If you are in the market for a vehicle check this place out!

Me
Review №20

We could not be happier with the way we were treated. I only wish we would have started here instead of Little Rock (where we live). Jacob made it so easy to do business with Smith Ford. Super helpful and friendly and honest. We will definitely be returning customers! The best part is my son was blown away with his new to him ride to start college this Fall.

Tr
Review №21

Jacob and Bobby were very helpful and got me in the truck I wanted. A top of the line King Ranch. The process was very quick and easy, the way car buying should be done! I will definitely be going back for anything I need in the future!

th
Review №22

They didnt have the truck I wanted so I bought elsewhere. I do bring my new truck to their service department and so far my experience has been beyond great. They are quick to communicate, took great care of my truck and overall, I couldnt be happier. They have won my future business.

Wa
Review №23

Amber Smith was amazing! She was very informative and helpful through the entire process. I am completely satisfied with my purchase. The level of professionalism and customer service is second to none. I highly recommend Smith Ford. Ask for Amber!

Ry
Review №24

Waited a month for a recall part they do not have anything no part no name in system this place is a joke also they also dont even answer when the ford manufacturer calls them to talk about the recall if you wanna do business with have fun but Im not

Vi
Review №25

Our salesman Ryan Lawrence and the finance manager were outstanding and very easy to work with. Best car trade experience weve ever had, and weve had several! Second vehicle to be purchased from them and we will be back!

Te
Review №26

As always, these folks take care of their customers. Im very pleased and satisfied with the service I received. Terry Brewer

Ry
Review №27

I thought the staff was amazing at Smith Ford. I received exactly what I wanted for my trade in. I now have a 2017 Explorer Sport. Smith Ford did a great job with process. In about two years Ill be going back for another great deal. Thanks so much!!

Fa
Review №28

Great customer service at the maintenance/service department. Never had an issue with them

Sa
Review №29

Great service at Smith Ford. They go above and beyond for their customers in all areas of service, from sales, service to body shop. Great people to do business with.

Ja
Review №30

Best experience I’ve ever had buying a car.

Jo
Review №31

Lori at Smith Ford Service Department is the best. She is always helpful and courteous.

De
Review №32

Will Berryman made my car buying experience very pleasant!

Si
Review №33

The best experience I could’ve gotten when buying my first vehicle. The vehicle I was after with the accessories I was after was hard to find and sells very quickly. I drove from Oklahoma to test drive it the next day. Will Berryman did an exceptional job with communication and providing me all the information I needed before making the trip. I was worried about going to a dealership and going through the purchasing process on my own after hearing horror stories of dealerships not taking women seriously or trying to overcharge them due to the lack of knowledge on vehicles. That was not my case and Will answered every question I had. He even saved me $ when my insurance was trying to charge fees for adding a vehicle to my current policy. If you are ever nervous about buying your first vehicle or don’t want a pushy salesman, Will is your guy!

Da
Review №34

It was an effortless experience. Much of which I have been accustomed too at Smith Ford.

Ja
Review №35

This is the second time in 6 months I had to take my truck in for major service. The Service Department is fantastic. First time they had my truck for two weeks and didnt bat an eye when I asked for a loaner. Second time I took it in, they could have taken me to the cleaners without me knowing any different but they didnt. Definitely recommend their Service Dept.

Da
Review №36

Ryan was so helpful and friendly and made the process so easy and simple! He did everything he could to get us the car of our dreams. Definitely recommend Smith Ford and definitely recommend Ryan!!

Jo
Review №37

Bobby and the rest of Smith Ford took care of me again. Great group to buy from.

Je
Review №38

I purchased a Honda Accord from Smith Ford recently. The dealership really worked with me on financing and the monthly payment my budget required. My salesman, Will Berryman, was very assuring and made the overall experience easy & exciting!!! I would definitely recommend purchasing a vehicle from Will at Smith Ford!

ja
Review №39

They where exactly helpful and a tentative in my needs to what I needed in a vehicle. Explained every step of the buying process I didn’t feel forced to buy quickly and got me a wonderful interest rate on a brand new car. I would highly recommend this Ford dealership of you looking to Buy a new vehicle.

J
Review №40

The dealership is very competent and customer orientated. Good service and good service personnel. Keep up the good work.

Je
Review №41

Horrible experience. They have some of the most incompetent people working in service. Lori doesn’t call anyone back and seems to not even be coherent most of the time. So much for the home town dealer. Seems like they are now looking to become the rest of the dealers in town. They just want your money with no customer service. Will not be back

mi
Review №42

Good people and fair price

Ja
Review №43

We had a great experience with the sales staff at Smith Ford. Amber answered all of our questions and showed us the vehicles we were interested in without pressuring or rushing us. From test drive to finance their process was fast yet efficient. Always satisfied with the folks at Smith Ford!

Na
Review №44

Service is consistently slow 1:45 minutes for an oil change and tire rotation thats absolutely ridiculous. Sometimes they ask for you to drop off your vehicle just so they can take their sweet time- staff doesnt dress professionally. I cant blame them for waiting on recall parts but they ordered them once and never arrived now Im back to waiting. Find another dealership maybe in MORRILTON who is hopefully more consistent and actually wants you as a customer. Also wont do a loaner if you didnt buy your vehicle from them. Do they realize customers come first??

Ch
Review №45

Was a good process buying the car. This is my 2nd purchase from Smith Ford.

ch
Review №46

Great customer service. Great selection of vehicles.

TH
Review №47

I purchased a new Raptor and was pleased with my salesman Will along with his manager Mr Fagen. These guys made me feel good throughout the entire process plus gave me a fair price unlike a couple of other Ford dealers. The service and parts depts were efficient and nice on my first service. Smith Ford is a good choice for me. I will be back! Thanks GUYS!!

Ch
Review №48

(July 2020) My recent experience with this dealership has been very satisfactory. Cody Gates made sure that my wife and I were taken care of. He went above and beyond to ensure that we were happy. Everyone in the front office is very friendly and make it a point to stop in and have a conversation with the customer. If the service department treats the customer as fairly as the sales and customer service people in the front, you can expect another 5 star review from me after my first service appointment.(June 2021) So as an edit/add on to this review, I will say that I have had great experience up to this point with the service department. Patrick is always helpful when I bring my vehicles in. Just yesterday I came in for a warranty repair and something else stopped functioning properly. I came back and he immediately ran to get the appropriate person to fix the issue quickly. He is probably tired of seeing me at this point lol, but I do appreciate the extra step that is always taken to help serve me as the customer when I come in.

Sa
Review №49

Roger and I highly recommend Smith Ford of Conway. We recently purchased a vehicle from this dealership. Our sales person, Cody Gates, could not have been more courteous and helpful . The purchase was smooth and a wonderful experience. Rich, in Financing, was most cordial and we really enjoyed our visit with him. We will not hesitate to return to Smith Ford for our future needs.

Da
Review №50

Took longer than what they told me and there was grease on my new seat cover an door panels

Ra
Review №51

Great service and very professional team. First maintenance service on my 2020 truck and look forward to the next.

To
Review №52

Will Berryman did a great job finding me a vehicle that met my specifications! Even came in on his day off to make sure everything went smoothly on the transaction. I highly recommend!

Ro
Review №53

Outstanding experience again when recently had a battery replaced. The price and time it took surprised me. Cheaper than purchasing a battery from a retail store.

Da
Review №54

I enjoyed my experience with the staff at Smith Ford of Conway. Especially my salesman, Ryan! This guy did everything that I asked if him. I wanted very specific things when it came to my experience at the dealership. Ryan relayed my needs and wants to his management and they were all accommodating. In my 3 day experience, i think i may have spent 3 hours in that building. That, to me, is amazing! I was there for maybe an hour and a half the first day. The second day was about me getting my stuff straight but Ryan was patient and not pushy at all. The third day was spent showing me the features of the vehicle and signing paperwork in the finance office. That too lasted for an hour and a half. So all in all, a wonderful experience. Thank you Smith Ford, especially, Ryan!

Ru
Review №55

Great service. Fixed a problem. My car rides smooth now.

Sa
Review №56

They have a great body shop. Got my car in and out within a week in a half when other places were 5-6 weeks out.

Ju
Review №57

Service experience was very acceptable. The service was interested in my information and got my truck back in service quickly. Very polite and professional.

se
Review №58

The staff at Smith Ford are top notch. They were all very professional and friendly. Thanks to Chris Feagin and Cody Banks for helping with the purchase of our Mustang GT. Cody really knows his stuff. And thanks to Chris Richmond in finance for making the signing seamless and quick. If you are looking for a new Ford, go see these guys.

Ma
Review №59

I have been extremely satisfied with Smith Ford both time I have purchased a vehicle from them. Will Berryman was very knowledgeable, courteous and genuine in his interest in assisting me. I would highly recommend stopping by to see him if you are in need of a quality vehicle with hometown service.

Co
Review №60

We had had continuous problems with our old truck and the service department was wonderful! So when the decision was made to trade it, we already knew the staff were going to be great and they were. They were kind, very helpful and patient. I would definitely recommend Smith Ford! Our thanks to everyone who helped us in both sales and service.

Ri
Review №61

Chris, Will, Randy & Matt were outstanding! Found the vehicle I wanted and made it happen! No hassle, lots of good conversation with friendly, professional & trustworthy staff! Love Smith Ford! They even made it fun for our grand babies with us!

Hu
Review №62

Good customer service fast as possible.

Da
Review №63

I highly recommend Smith Ford!My 18yr old daughter was passing through town when she had unexpected issue with her tire. Even though she was driving a Chevy she pulled into Smith Ford and they got her back out and on the road.They gave this dad a bit of comfort from 250 miles away.A big THANK YOU to Johnathan in the service department!I appreciate your kindness.This young man should be applauded for exceptional customer service!

Di
Review №64

This dealership, specifically the finance guy, lacks integrity. On our trade in he offered next to nothing on a Ford trade in. Certainly well below industry standard. Why do I know the value - Edmonds price review done online ahead of time and they had it on the lot the next day for 1000% over what they originally offered me. I would not use this dealership again even though the price of the car I bought was fair, not good or great, but fair.

Pe
Review №65

Terrible customer service experience.I had an appointment for 8:30 AM to get my 2006 F-150 in to get the A/C checked as well as an oil change. I brought the truck in at 8:30 AM, they asked if I would be waiting and I said yes. I received a text message from a number that said I could send them a text message to receive status updates on the truck.Soon, it was 9:00 AM and I turned to see my truck through the window had not moved from the drop-off area, indicating they had not started work on my truck yet. I sent a text to the number asking about the progress at 9:05. Shortly after, I saw someone pull the truck out from the drop-off area and into the back parking lot. Still awaiting a reply to my message, I sent another text at 9:10. I got a response to the second one saying the truck has been checked in and will take about an hour to complete the diagnostics, assuming this to be in regards to my request for a check on the A/C.This status update did not acknowledge the fact that they had not started the job at all yet. So I sent back a message, asking if their response meant the diagnostics would be complete at 9:30, which was an hour after I arrived. Finally, at 9:24 (an hour after I arrived), I received a canned response stating the work would be done as soon as we can. It also stated I requested the works service. I responded, that I did not know what the works service was as I had only requested an oil change and a check on the A/C system and I requested details on the works service was.A couple minutes later, one of the desk attendants (I assume to be named Eric, from the text message) approached me in the waiting area. He explained that he was the one that I had been messaging with and explained that the works service was the oil change and tire rotation I had requested. I explained I had not requested a tire rotation but just the oil change.I also explained that the only reason I was texting him was to figure out why my truck had been sitting in the drop-off area for thirty minutes when I arrived on time for my appointment at 8:30. He then stated they had an earlier appointment that arrived late and pushed me back, where I argued that I should not be put on a back burner when I arrive on time. He then proceeded to offer a courtesy ride if I needed to go somewhere. I asked how much longer it will take and he explained they had still not started work on the truck. And on top of that, the oil change will take at least an hour and the A/C diagnostics will take at least an hour! And he described the situation as if it was normal and totally expected to sit around for hours while your truck sits in a parking lot. After these details finally gave me an idea of how they ran their operations, I requested him to bring me my key and I left. Never to return.In summary, my first trip to the Smith Ford service center resulted in the staff allowing me to sit in the waiting area for an hour without explaining the expected duration of the service job. Even when I asked the staff for details, they dodged for 30 minutes which tells me they knew the current state and the did not know how to handle the situation. All it would have taken to completely change this interaction for the better was a clear communication of when they could begin work on the truck. If they were clear that it would be more than an hour before they could even start a two hour job, I could have made a quicker decision to get a ride home before wasting an hour of my day sitting in their waiting room. Instead they were negligent and lazy with customer service. I have been using Caldwell Toyota for years without any issues with customer service or quality of work. I wanted to take my Ford to a Ford shop but looks like will be returning to Caldwell.Review is for one star only because zero stars is not an option.

Gr
Review №66

We had an excellent experience with Smith Ford, Inc.They stayed late for my convenience and got the deal done without any hassle.

Wi
Review №67

They treated me like family so my next vehicle will be through them

Tr
Review №68

Everyone is always polite and helpful.This time I was a little shocked. My truck had never been ran through the car wash. This time it had been and the antenna was removed but not put back on after the wash.Greatly appreciate the wash job, just no communication that the antenna was removed and that i needed to put it back on the truck.All good once I noticed the radio static was due to no antenna.Thanks Smith Ford

Ma
Review №69

This was the easiest car buying experience I have ever had! Ryan our salesman was AMAZING! This dealership and the employees are all patient, professional, helpful and kind. Thank you Ryan and everyone else we interacted with at the dealership. I would give 10 stars if I could!

Lo
Review №70

Had a GREAT experience with Smith Ford trading in my Toyota Tundra for a new F-250! Bobby was great to work with and didn’t push the sale one bit. Chris worked hard to get us the best financing deal possible. Highly recommend Smith Ford if you’re in the market for a new or used car!

Pa
Review №71

Im posting for my husband. He purchased the car there, and took it there for servicing every single time it was due. They were supposed to change oil and rotate tires. He later had a flat and was unable to remove the tire without beating a wrench with a hammer because the lug nuts were so damaged (rounded off). When he took it for servicing again, he told them and they agreed to replace the lug nuts. About 6 months later, he had another flat and again had to remove the tire by beating a wrench with a hammer due to (rounded) damaged lug nuts. Once, we understand, accidents happen, but twice, and after it was brought to their attention is unacceptable.

Re
Review №72

The Sales associate had the car ready and waiting for initial test drive. He confidently answered our questions about the car. When we called to purchase the car, Smith ford made the process quick and easy. They made sure the car was detailed and full of gas. As well as offering any assistance in the future. Very pleased with our purchase in addition to customer service.

Bi
Review №73

Good service and friendly people.

Co
Review №74

They never treat you like just another customer. I feel valued and held in high regard walking in to Smith Ford in Conway. It was by far the very best vehicle purchasing experience I have ever had! Everyone at this dealership is kind and friendly and willing to do whatever they can to make it easiest on you. I will never buy a vehicle any other place.

Wi
Review №75

I originally made contact with Smith Ford online about a 2019 Ford F150 Lariat with diesel. This was quickly followed up by a response from Randy a salesman. I came to the dealership to buy the truck and we made a deal. After signing paperwork I was met my by Randy and the used car manager with an issue that was found during the cleanup of my new truck. The roof and sunroof had been damaged and would have to be replaced. This news was disheartening but I was assured that it would be fixed to new condition. About one week later I was notified that parts had arrived and to drop off the truck. Initially, I was given a loaner truck that was, shall I say less than desirable. After a talk with the general manager I got a call to come bring that truck in, a different one would be loaned to me. Through this entire process Smith Ford has been on top of their game and the final outcome is as Good as one could ask for. I would definitely come buy another vehicle from Smith Ford again!

Ba
Review №76

Friendly and very pleasant staff. Thanks for making my car buying experience a good one!! Loving my Ford Explorer!

Ha
Review №77

Had a super experience at Smith Ford today. Our salesman Jacob couldn’t have been nicer or more easy to deal with. Everyone was friendly & customer service was excellent!

Ta
Review №78

Will Berryman and Bobby were great to deal with. My husband and I have always had great experiences with Smith Ford...sales reps, service department and the body shop. That is the only reason we continue to do business with Smith Ford. I am loving my new 2020 Ford Escape. Still learning all the different things it can do.Thanks Will and Bobby for being great salesman and putting up with a picky woman. LOL!!

Mi
Review №79

I have been a huge fan of Smith Ford for many years and have purchased picked out multiple vehicles here since 1994 and when I returned this time to find a great vehicle at a reasonable price it just wasnt possible. I was very disapointed in the way they handled a multiple repeat customer. I think the sales people are very nice and friendly but for whatever reason they just arent able to offer reasonable prices anymore. I did end up coming for a test drive but then they told me on the already too high priced vehicle that to fix the damage on it would raise the price higher before i even decided to buy it. I ended up going to a different ford dealer (Cogswell) and was offered a much better car at a lower price. I will not be returning to Smith Ford after this experience. Just thought I would share my experience in case it would help people.

Da
Review №80

Best people in the business. The transaction was online, clear and easy. I encourage anyone who needs a car/truck to buy now.

MI
Review №81

I needed The Works performed on my truck. I got it there about 11am with a half dozen vehicles in the drop off ahead of me, but Eric got me out around 1pm an called to let me know.Thanks!

Da
Review №82

Not every day is perfect. Not every situation always goes as planned. So when I had a less than perfect experience with the service department,it’s good to know that Scott was willing to make what was not perfect right. and honestly that’s all anyone can ask for. Human nature lets us make mistakes. But knowing that the service department is willing to do everything in their power to make everything right is what it’s all about. They are as close to perfect as you can get. I have been doing business with Smith Ford for many years. I will continue to trust Smith Ford with my vehicle for many more years to come

Je
Review №83

Go see Capt. Kirk Hudspeth he will get you the best deal without the hassle or BS. I traded my Dodge for a F150. The whole staff is awesome! Very pleased!! Glad I didnt waste my time driving all over haggling!

Ad
Review №84

Amber and the rest of the sales staff at Smith Ford made this the easiest car buying experience I have ever had. Incredible service and consistently going above and beyond all expectations for a car lot is what they are all about. I am looking forward to my next purchase, just so I can go back to find out if this was a fluke, or if they really are this excellent every time. I recommend this car lot without reservation!

ch
Review №85

Service is very quick an knows what they are doing best dealership in the state they keep you up todate an your service an if any repairs needed an fix in a timely manner

Ma
Review №86

Excellent service and excellent dealership. Great people. I will not purchase a vehicle anywhere else. Highly recommend Smith Ford in Conway, Arkansas.

Ro
Review №87

Had the first service on our Explorer. I arrived at 7:15 am and was done by about 8:45. The waiting room was spacious, clean, and comfortable. The service report was complete and I had the opportunity to ask questions. All was well.

Ro
Review №88

Great job 👏

Ci
Review №89

Great experience. From the minute I inquired about a new SUV and each time I come in for any reason. Always friendly atmosphere, helpful in every department. I would definitely recommend Smith Ford in Conway, AR.

Ke
Review №90

Smith Ford is an excellent car dealership.The sales team is great and friendly. They areone of the best and i will buy from them again

He
Review №91

Amber was amazing! She’s basically a family member now so go see her and get yourself a new car! Randy Mahan and Chris(in finance) helped her make the transaction smooth! They are all wonderful!

Ro
Review №92

Excellent customer service, theyll really work to get you the best deal possible! I definetly look forward to doing business again!

Mi
Review №93

Just had the first 10,000 mile service done on my new F 150. The service department staff were very nice and the service was quicker than I expected. Definitely a great experience!

Ea
Review №94

I need a car

St
Review №95

Service is always the best at Smith Ford! They always take care of my 2005 F-150 when I take it in for service and in a timely manner. I recently tried to purchase a new F-150 and was denied but regardless Matt Kincaid in sales went above and beyond to do all he could to at least try to get me approved. I will continue to take my current truck to them for service and will definitely be going to Smith Ford for a new truck once my situation improves.

Jo
Review №96

Smith Ford is a great place to buy a car or truck. They work with you to put you in the car you want. They go beyond what is expected to please their customers. Once the sale is made, their service department does a wonderful job to keep you on the road.

E
Review №97

Very polite and helpful service staff. Eric and Harold made my visit very pleasant and the entire process was smooth and efficient.EDIT : 15 August 2020 : updated review... If I could give them 100 stars, I would.ProsALL the staff are always friendly and pleasant.Shuttle driver always ready to send me to work. I have never had to wait for more than 5 minutes.Car is always ready when they say it is readyThey do a good job servicing my car and are always happy to answer my questions.I cannot think of any one thing that is bad about them.Because of their awesome service, my husband sold his 2017 Dodge and bought a Ford.I feel the care that they extend to their customers is amazing and even though I didnt buy my 2013 car from them, and yet, they give me the best service I have ever encountered. Time and again, they have never disappointed.

Ja
Review №98

Great customer service. My salesperson, Amber Smith was outstanding. She was proactive with making appointment to talk with me and sent me text messages to remind me. She has also followed up with me after the sales to make sure I was satisfied with my new 2019 Ford Escape. This is the 5th vehicle I have purchased from Smith Ford and I plan to continue to use them for any further purchases.

Su
Review №99

I just purchased a 2018 Ford Ecosport from Ryan Lawrence at Smith Ford. His service was fantastic and he worked hard to ensure that I had the best car to fit my specific needs. This was by far the best experience I had in purchasing a car, and I will be working with Ryan for all of my future purchases as well. Such a positive experience!

Do
Review №100

One of the best Ford dealerships around. The service center is always friendly and very attentive to your needs. Sales staff is helpful in getting you what you might be seeking. Bobby is one of the better salesman and is a great man to work with on any deal you might seek. He not pushing a sell he just wants you to be happy at what you looking for. All in all the entire staff here is very professional at giving you as a customer a positive outlook.

Information
68 Photos
100 Comments
4.4 Rating
  • Address:908 E Oak St, Conway, AR 72032, United States
  • Site:https://smithford.net/
  • Phone:+1 501-329-9881
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–7PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–7PM
  • Saturday:8:30AM–5PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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